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Quick Card

Amadeus Ticket Changer

Welcome to Amadeus Ticket Changer Amadeus Ticket Changer allows you to automatically recalculate voluntary reissues and revalidations, and to automatically refund e-tickets and paper tickets based on the IATA industry standard. In this quick card we describe reissues and revalidations with Amadeus Ticket Changer. For more information on Amadeus Ticket Changer Refund, enter: HEATC GPREF in the Amadeus distribution system. For more information on Amadeus Ticket Changer, enter: HE ATC. With Amadeus Ticket Changer you can reissue or revalidate: E-tickets that have been issued in Amadeus using either the Amadeus

Central Ticketing Server or a third-party ticketing server E-tickets issued in other GDSs (Sabre, Galileo, etc.) Automated paper tickets issued in Amadeus For Amadeus Central Ticketing users: Automated and manually issued

paper tickets or manually registered tickets Note: For travel agents: The paper tickets must have been issued inside

the main market of the validating carrier. For domestic and international itineraries, and fares in all currencies, you can reissue or revalidate unused tickets or partially used tickets. All fares that have the VC.Voluntary Changes category attached in the fare rule qualify for Amadeus Ticket Changer. To verify if a rule contains the Voluntary Changes category, enter FQNxx*VC in the Amadeus distribution system (xx to be replaced by the FQD line number of the fare rule you want to display).

Itinerary Changes Allowed with Amadeus Ticket Changer With Amadeus Ticket Changer you can make the following changes to an itinerary: Travel date Flight number Booking class Routing (domestic and/or international) The system will automatically determine whether to revalidate or reissue a ticket.

How Amadeus Ticket Changer Works When a passenger decides to change his itinerary, you have six options with Amadeus Ticket Changer after you have rebooked the itinerary. You can request:

1. An informative pricing for the reissue (FXF). 2. A confirmed pricing (FXQ). 3. An informative pricing (FXF) followed by a confirmed pricing (FXQ). 4. A Best Pricer informative pricing (FXE). 5. A Best Pricer confirmed pricing (FXO). 6. A Best Pricer informative pricing (FXE) followed by a Best Pricer

confirmed pricing (FXO). Amadeus Ticket Changer processes in one single transaction a mono- or multi-passenger PNR, containing up to nine passengers and six types of passengers, including family and companion fares. For a partial multi-passenger reissue, each passenger must be associated to a ticket. Partial selection of passengers is not allowed with Best Pricer transactions. Repricing options applicable to all tickets must be indicated first in the transaction. If several options or associations are used per passenger in a single entry, the // separator is mandatory. With informative pricing the system does not store a reissue Transitional Stored Ticket (TST) and no changes are made to the PNR. With confirmed pricing the system creates and stores the following: For a reissue, a reissue TST if needed For MCO issuance: A PNR Miscellaneous Charges Order (MCO) line

and Transitional Stored Miscellaneous document (TSM) of the type M (TSM-M) containing the penalty fee for the reissue or the revalidation. For EMD issuance: An SVC segment in the PNR and a TSM of the type P (TSM-P) containing the penalty fee for the reissue or the revalidation.

For a reissue with MCO issuance: A PNR MCO line and TSM-M containing the residual value (if any). For a reissue with EMD issuance: An SVC segment and a TSM-P containing the residual value (if any).

For a reissue with MCO issuance: The original exchange document in a PNR FO element and in the MCO sub-element for the residual value (if any). For a reissue with EMD issuance: The original exchange document in a PNR FO element and in the TSM-P for the residual value (if any).

For a reissue, an Amadeus Ticket Changer reissue panel (TQR) including the fare and tax balances, the ticket difference, the residual value (if any), the TST additional collection (if any), the penalty fee, the total additional collection, and the grand total, which is the ticket difference plus the penalty fee.

Display after FXQ Confirmed Pricing

n Fare Balance (Difference between the New and the Old Fare)

If > 0: This may lead to an additional collection. If < 0: This may lead to a refund (total or partial). If = 0: Same amount. This may lead to a revalidation. If a revalidation, no fare balance will appear. The system will show the new itinerary with: **** REVALIDATION ****

o Tax Balance (Difference between the New and the Old Tax) p Ticket Difference (Fare Balance plus Tax Balance) q Penalty Fee (Can apply for Reissue or Revalidation) r Total Cost of the Reissue or the Revalidation (Ticket Difference plus the

Penalty Fee)

s Total Additional Collection (TST Additional Collection plus the Penalty Fee) For a revalidation, the system will only show:

t Residual Value Refundable amount: here, old refundable taxes

Amadeus Ticket Changer Pricing Entries To reissue paper tickets you must enter: the FA/FH element line number (T7) or the 13-digit ticket number (105-1234567890), followed by the last two digits of the ticket number (90) , the paper ticket coupon identifier (C) and the coupon numbers to be reissued (34) in your Ticket Changer pricing entry.

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Examples: FXF/T7*90C34 (single ticket by FA/FH element line number) FXE/TKT105-1234567890*90C34-91C123/P1 (conjunction ticket by ticket number)

Amadeus Ticket Changer Informative and Confirmed Pricing For more pricing entries, enter: HE FXF or HE FXQ in the Amadeus distribution system.

E-Ticket Basic Entries:

Entry Explanation

FXF Reprices the PNR with Amadeus Ticket Changer informative pricing.

FXQ Reprices the PNR with Amadeus Ticket Changer confirmed pricing.

FXF/T7 FXQ/T7

Reprices the PNR for a specific ticket number by specifying the FA/FH element line number.

FXF/P1,4 FXQ/P1,4

Reprices the PNR for specific passengers.

FXF/TKT057-1234567890/P1 FXQ/TKT057-1234567890/P1

Reprices the PNR for a specific ticket number by entering the ticket number. Note: Passenger association is

mandatory. FXF/S5 FXQ/S5

Reprices a selected flight segment.

Paper Ticket Basic Entries:

Entry Explanation

FXF/T7*90C34 FXQ/T7*90C34

Reprices the PNR for a specific ticket number by FA/FH element line number.

FXF/TKT105-1234567890*90 C34/P1 FXQ/TKT105-1234567890*90 C34/P1

Reprices the PNR for a specific ticket number by entering the ticket number. Note: Passenger association is

mandatory.

FXF/T7*90C34-91C1234 FXQ/TKT105-1234567890*90 C34-91C1234/P1

Reprices the PNR for a conjunction ticket.

FXF/T7*90C34/S5-6 FXQ/T7*90C34/S5-6

Reprices a range of flight segments.

Amadeus Ticket Changer Best Pricer Informative and Confirmed Pricing For more pricing entries, enter: HE FXE or HE FXO in the Amadeus distribution system.

E-Ticket Basic Entries:

Entry Explanation

FXE Reprices the PNR with Amadeus Ticket Changer Best Pricer informative pricing.

FXO Reprices the PNR with Amadeus Ticket Changer Best Pricer confirmed pricing.

FXE/T7 FXO/T7

Reprices the PNR for a specific ticket number by specifying the FA/FH element line number.

FXE/TKT057-1234567890/P1 FXO/TKT057-1234567890/P1

Reprices the PNR for a specific ticket number by entering the ticket number. Note: Passenger association is

mandatory. FXE/S5 FXO/S5

Reprices a selected flight segment.

Paper Ticket Basic Entries:

Entry Explanation

FXE/T7*90C34 FXO/T7*90C34

Reprices the PNR for a specific ticket number by FA/FH element line number.

FXE/TKT105-1234567890*90 C34/P1 FXO/TKT105-1234567890*90 C34/P1

Reprices the PNR for a specific ticket number by entering the ticket number. Note: Passenger association is

mandatory.

To reprice the new itinerary, Amadeus Ticket Changer uses the Amadeus office ID of the original issuing office; this is mainly relevant for Unifares.

Follow-up Display Entries To display the Penalty/Residual Value TSM, enter: TQM/M5 (M = TSM identifier, 5 = TSM number from the TSM index) To display the reissue TST, enter, for example:

TQT or TQT/T4 To display the Amadeus Ticket Changer Reissue Panel, enter: TQR

Document Issuance For a reissue: You can make the normal document issuance entries for issuing the new ticket (TTP or TTP/P1 ) and the Penalty and Residual Value TSMs (TTM). You can also make the combined ticketing entry (TTP/TTM or TTP/TTM/P1-3, and so on). For EMD issuance you must make the combined ticketing entry. Note: If your office profile field ATR is set to 2, you must make the

combined ticketing entry. In a TTP entry, passenger association is mandatory for mono and multi-passenger PNRs.

For a revalidation: Make the revalidation entry to revalidate the ticket (TTP/ETRV/L10/S5-6/E3-4). Make the normal issuance entry to issue the Penalty TSM, if there is one (TTM). You cannot make the combined ticketing entry for a revalidation.

Reissue and Revalidation Steps Here is an example of an e-ticket reissue/revalidation with a Best Pricer confirmed pricing entry (FXO). For additional information and examples, enter HE STEPS in the Amadeus distribution system. 1. Retrieve the original PNR: RT YE95CC 2. Rebook the itinerary: SS1C2 3. Cancel the old flight segment and delete the old TST, if needed:

XE2 and TTE/T1 4. Reprice the itinerary with, for example, the Amadeus Ticket Changer

Best Pricer confirmed pricing entry: FXO 5. For a reissue, you can display the Residual Value TSM, if any: TQM/M2 6. Redisplay the PNR and cancel the old form of payment of the old ticket:

RT and XE11 7. For a reissue, enter the old form of payment for the new ticket, and the

old form of payment for the Residual Value TSM, if there is one: FPO/CASH (new ticket)

4/FPO/CASH (Residual Value TSM-M) or TMI/M1/FP-O/CASH (Residual Value TSM-P)

Note: If the reissue results in an additional collection, you must enter the old and the new form of payment for the new ticket (example: FPO/CASH+/CASH).

8. For a reissue, display the e-ticket record of the original ticket (TWD) and issue the new e-ticket and the Residual Value TSM:

TTP and TTM or TTP/TTM (combined entry - mandatory for EMDs)

9. For a revalidation, just enter the form of payment of the Penalty TSM, if there is one, and revalidate the ticket:

5/FPCASH or TMI/M1/FP-CASH and TTP/ETRV/L10/S5-6/E3-4 10. Issue the Penalty TSM, if there is one: TTM

Note: You cannot use the combined ticketing entry (TTP/TTM) for a revalidation.

Using Global Netting Amadeus Ticket Changer Global Netting is a calculation feature that nets values across fares, taxes and penalties to reduce the number of miscellaneous documents issued, resulting in a single refund or a single additional collection. There are two levels of compensation: Netting between fares and taxes, and Global Netting between fares, taxes and penalties. Netting functionality uses standard repricing entries to reprice your itinerary (FXQ, FXF, FXE, FXO). Note: For BA and QF agents, use the following: FXQ/RVD. In the case of

a refund, this generates an FO line with the residual value amount instead of a Residual Value TSM.

A netting reissue TST shows taxes in greater detail: old taxes (flagged O), new taxes (flagged X), refundable taxes (flagged Q) as well as new paid taxes (flagged G), and Used/Compensated taxes (flagged U). Global Netting is airline specific. If you want to use this functionality, contact your local account manager.

Display After FXQ Resulting in an Additional Collection 01 CHANGEOFCURRENCY/D MR LAST TKT DTE 23SEP08 - - DATE OF ORIGIN TICKET STOCK RESTRICTION ---------------------------------------------------------- AL FLGT BK DATE TIME FARE BASIS NVB NVA BG SYD AKL 6X 0043 H 23SEP HFLEXT 23SEP 20 OLD BASE FARE AUD 706.00 NEW BASE FARE AUD 652.00 FARE BALANCE NZD -63.00 OLD TAX NZD 153.20 NEW TAX NZD 153.20 TAX BALANCE NZD 0.00 TICKET DIFFERENCE NZD -63.00 PENALTY NZD 116.00 TOTAL ADD COLL AUD 46.00 GRAND TOTAL AUD 46.00

Copyright 2010, Amadeus s.a.s - All Rights Reserved Edition: 4.0 Job Number: xxxx October 2010