Amadeus Mid Office Solutions Suite · mid and back office solutions ... right solution • Contract...

Amadeus Mid Office Solutions Suite

Amadeus offers a choice of mid and back office solutionsdesigned to cater for all types

One technology partner

Amadeus works with you to choose the solution that best suits your business. Whichever solution you choose Amadeus remains your sole technology partner, providing you with the full range of services including:

• Pre-salesConsultation–bymidofficeexpertstohelpyouidentifytheright solution

• Contract – combined with the Amadeus Subscriber Agreement

• Implementation – fully project managed by Amadeus

• Training – provided as classroom and online throughout the life of your contract

• Support–byadedicatedteamofqualifiedaccountantswith100+ yearsofmidofficeexperienceanda96%firstcallresolutionrate.

• Product Management – ongoing quarterly review of your chosen solution’s performance

Size doesn’t matter

Whether you are a boutique leisure agency, a tour wholesaler, an online travelsiteoralargemulti-branchcorporateTMC,Amadeushasamidofficepartner that works for your business.

Working together

While ‘full integration’ can mean different things to different people, Amadeusboaststhehighestlevelofinterfacewitheachofourmidofficepartnerstoprovideatrulytouch-lessbookingexperiencefortravelagencies.

Introducing our portfolio

Amadeus is proud to introduce our range of proprietary and partner solutionsforAustralia,NewZealandandthePacificIslands:

• Amadeus Agency Manager

• Dolphin BMM

• Tramada

• Travelog

• VTO

Amadeus Agency ManagerAmadeusAgencyManagerisahighlycustomisablemid-officeopentoallthird-partyaccountingsystemsormidandbackofficesolutionandcurrentlysupportingover15,000usersaroundtheworldtoprocessmorethan20milliontickets annually. Designed for mostly large, corporate agencies and, it has a highly integrated full General Ledger solution, which facilitates invoicing and important reconciliatory accounting activities.

Key features

Automate Operational Tasks

• Consistentdocumentationincludinginvoices,orderconfirmations,creditnotes&vouchers• Consistent and automated fee calculations and application• Consultancyservicesavailabletoanalyseandimproveyourworkflows

Scalability • Catersforagenciesofinexcessof20users• Compliantinover20countries,includingin::

• VAT handling• Local languages• Local provider integration• Local credit card integration• Global reporting

Achieve Quality Standards

• PCI-DSS compliant (Payment Card Industry Data Security Standard)• Real-time payment processing• Dataqualitycontrolacrossaccounting,midofficefunctionsandcustomerandagencyreporting.• Consistentprofilesforpassenger,supplier,productandagency.• Travelfilecontainingeverytripelementfrommultiplesources.• Integrated Amadeus Offers (automated quoting), with customisable rules

Improved agency management tools

• Margin control system (forecasted and actual).• Flexibletransactionfeesolutionwithautomaticservicefeecalculation.• Agenda to help plan individual consultants’ and the teams’ daily activities.

Architecture • Modularhostedtechnology,whichgivesyouthefreedomandflexibilitytouseonlythoseproductsthatmeetyourspecificbusinessneeds

Comprehensive agency, productivity, and client reporting Tools

• 4,000customisableparameters• Standardreports(internalagency,customer&supplier).• Advanced reports• Client Web reporting portal available

Manage Commercials • Ensure your individual clients, consortia, or buying groups have consistent fees attached to each booking, or as part of your management service

Manage products and suppliersefficiently

• Vendorandproductprofilesavailableasstandard• Automate vendor payments such as BSP• Integrated Management Information Services (MIS)• Report easily on product take up and usage across your customer base • Service Fee Manager integration

Dolphin Dynamics Booking

Ahighlyproven,andfeaturerich,yetsimpletousemidofficesystem,tailoredforthe Australian and New Zealand markets. Dolphin Dynamics was incorporated in1994,andhasevolvedsincethentoahighlyflexible,powerfulandeasytousesolution catering to both corporate and leisure agencies.

Key features


• BSP reconciliation• Automated documentation including invoices and statements via both email and print• Run scheduled tasks (e.g. bulk invoicing)• Integratedclientandcorporateprofiles• Automated and rule based document remarks• Automated Fee engine – automatically set service fees based upon the segment type,

destination, consultant

Scalability • Catersforagenciesofallsizesupwardsof5users.• Configurableworkflowsandsecurity,formultipleagencybranchesandbrands• Customisable documentation e.g. per brand• Multipleworkflowcreationtoservicedifferentcustomertypee.g.leisure,

business, wholesale


• Workflowmanagementandtaskreminders• Purchase order and cost centre number capture• 20customfieldsforextraclientdata• Split invoicing (e.g. business and leisure trip)


• Integrated CRM• ConfigurableConsultantActivityScheduler

Architecture • Hosted modular solution, accessible from multiple locations


• Pricing management by client, product, etc.• Credit control facility• Invoice non-travel services (e.g. meeting rooms)• Automated rebate (kick-back) structure• 70+standardbusinessreports• Customers facing statements• Pre-trip and fare-saving reports• Online access to documents, reports and statements• Access to the base data – to allow you to create ad hoc or standard

reportswithadditionalfilters• Auto-schedulinganddeliveryofclientreportstoemailinbox• Integration with iBank reporting suite

Manage Commercials • Highlyintegratedwiththird-partyfinancialaccountingproducts,including MYOB, and Quickbooks

• Automated booking capture from the Amadeus GDS

Manage products andsuppliersefficiently

• Automatic calculation of fees and mark-ups on a per product basis• Bill-back support• Lodgecardexportfacility• Integration with iBank reporting suite• Range of supplier reports to manage, track and reconcile overrides• Generatequotes,optionsandconfirmedbookings

Tramada® is Australia’s most widely used travel agency operating system comprisinga‘front’and‘mid’officetravelmanagementsystemdesignedtomeet the different needs of corporate, leisure and broker businesses. Designed by travel agents for travel agents it is both logical and easy to learn. It is highly scalableandhasmorethan40integrationswiththirdpartyproviders..

Key features


• Touchless integrations with multiple online booking engines• Automated bulk supplier payments - such as BSP, Air Tickets• Automatedservicefeesbysegment,bookingtypeorsupplierandby$or%• Automated fare savings reporting• Automatedbookinglifecycleanalysisfromenquirytofinalised

Scalability • Caters for all agency sizes• Ability to have multipe brands/branches and multiple teams within a branch with multiple

logos,extracts,onlinebookingenginesperbranch• Highlyconfigurablesystemsetupbasedonrolesandpermissions• Suitableformanaginggroups-copyprofile/booking/segmentandupto1000PNRsina

singlebookingwithupto300costings


• PCI-DSS compliant (Payment Card Industry Data Security Standard)• Dataqualitycontrolacrossmid-officefunctionsandcustomerandagencyreporting


• Automated booking lifecycle - measure conversion rate per consultant• FullyintegratedCRMmoduleinterrogatesfinancialdataaswellasprofiledataandhistory• Split income by booking by consultant and/or BDM and Account Management• Projected yield by booking reporting

Architecture • Hosted web solution – access from anywhere• Eight major releases annually


• Addmarkupsorfeesby$or%bysegmenttype,debtororcreditorandbundleordisplay• Pay direct commission reporting and collection• Dailyprofitabilityandyieldanalysis• Detailed performance reports to consultant level• Clientservicereports-documentexpiry,VIP,departure/arrivalandmarketinglists• Creditcardextracts

Manage Commercials • Disciplinedconsultantworkflows• Configurablebusinessrules• Group costings together for ‘my price’ to customer• General Ledger hand off to multiple accounting systems• Interfaces with eNett• Online real-time reports for debtors


• Tramada® allows content booked on various websites to auto download, minimising the re-keying of data and ensures accuracy

• Multiple PNRs from multiple sources in one booking• Pro-ration for airline override tracking• Comprehensive creditor reporting

Tramada®

Travelog

Travelog is one of the largest and longest running solutions designed to meet the needs of Retail, Corporate and Wholesale travel agencies in Australia, NZ and the AsiaPacificmarkets.AsanintegratedFront,MidandBackOfficesolutioncateringto the small and medium-sized businesses, Travelog eliminates the need for other accounting software.

Key features


• Service fee handling• Wholesale documentation and rates database• Foreign currency commission conversion

Scalability • TCF/IATA client trust funds compliant• Suitableforagencieswith1to50consultants• Multi Branch


• Agency sales and commission tracking• Foreign currency commission conversion


• Integrated single or multi-branch general ledger

Architecture • Client / Server Based Architecture• Easy-to-install online programme updates


• Trialbalance,profitandloss,balancesheetreports• Daily banking reports and bank reconciliation• Client documentation (email, word, pdf)• Corporate reports and forward booking reports• Audit trail for GST and BAS reporting• PRISM reporting for corporate agencies

Manage Commercials • Free system upgrades during life of lease• Wholesale documentation and rates database


• ConsistentVendorProfiles

VTO (Virtual Travel Office by TravelPartner)

VTOisaMidOfficeClientTripManagementSystemdesignedtoworkthe wayyoudowithlogicalworkflowspavingthewayformaximumproductivity. VTO predominantly caters to small agencies.

Key features


• TravellerProfileuploadfromVTOintoAmadeus• MultiplePNRswithinasinglebookingfile

Scalability • Single or multi branch


• Consistent Itinerary, Quote, Voucher• Consistent Receipt, Invoices


• ClientProfiles• Tracking of client balances

Architecture • Web based Hosted solution – access from anywhere


• Manual BSP reconciliation• Bank reconciliation• Trust accounting• Sales reports• Accounting reports

Manage Commercials • ConsistentClientProfiles


• MultiplePNRswithinasinglebookingfile

Find out more: Visit www.au.amadeus.com or speak to your account manager today

Amadeus Mid Office Solutions Suite · mid and back office solutions ... right solution • Contract...

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