Device  Management        

Altus  Confidential   1   02/09/15    

Overview  The   Device   Management   feature   provides   a   centralized   way   of   managing   and   maintaining   the   inventory   of  phones.    This  feature  allows  the  administrator  to  complete  the  following:  

 

1. View  a  list  of  devices  (e.g.,  phones  and  ATAs)  assigned  to  your  site,  along  with  the  phone  numbers  and  MAC  addresses  assigned  to  them.  

2. View  line  status  details  to  see  if  a  line  is  registered  to  the  phone.    

3. Management  tools  to  modify  line  appearances  and  remotely  reboot  the  device  as  needed.  

4. Export  the  list  of  devices  for  inventory  purposes  or  to  use  when  assigning  users  to  devices  

 

Navigation  To   use   the  Device  Management   page,   the   site   administrator  must   log   into  My  Account,   and   simply   follow   the  steps  detailed  below.  

 

Step  1.    Go  to  My  Site  Step  2.    Select  the  appropriate  Site  to  configure  

   

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Step  1.    Go  to  Device  Management  

   

Viewing  the  Available  Devices  

Devices  are  organized  in  folders  by  make  and  model.    The  number  of  available  devices  in  each  make/model  category  is  shown  in  parentheses  following  the  category  name.    Specific  phone  numbers  assigned  to  the  device  are  displayed  in  the  subfolders.  

 

Step  2.    Select  the  Phone  Number  to  assign  

   

Viewing  Device  Details            

Details   about   the   device   are   displayed,   including   MAC   address,   number   of   lines   available,   and   configured   line  appearances.      

a. Click  the  Expand  All  button  to  view  all  devices  in  all  folders.    Devices  will  be  listed  by  MAC  address  (12-­‐character  combination  of  numbers  and  letters  displayed  in  the  subfolders).  OR  

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b. Click  on  a  folder  to  expand  it,  then  click  the  subfolder  to  view  the  details.    Devices  will  be  listed  by  MAC  address.  OR  

c. Use  the  Filter  by  field  to  search  for  a  full  or  partial  phone  number  or  MAC  address.    The  Phone  Number  column  displays  the  phone  number(s)  assigned  to  that  device.    There  may  be  more  than  one  number  assigned  if  the  Shared  Line  Appearance  feature  is  configured  to  that  device.    If  a  phone  number  has  not  been  assigned  to  that  device,  unassigned  is  displayed.  

 Step  3.    Check  Registration  Status  of  a  Device  To  confirm  that  a  phone  is  effectively  communicating  with  the  Hosted  PBX  network,  the  Device  Management  tab  includes  a  status  check  tool.    

 Once   the   test   completes,   the   current   status   of   the   phone   will   be   displayed   (Registered,   Aged,   or   Not  Registered).    A  registered  status  is  a  positive  indication  of  connectivity,  all  others  indicate  some  issue  with  the  connection  between  the  phone  and  the  network.  

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 Step  6:  Change  the  order  of  line  appearance  on  a  device:  

Line Appearances represent the display of lines on your phone. For example, if you have two line appearances on your phone, with your line listed first and a co-worker’s line listed second, here you can rearrange the order of the lines on the display. NOTE: The Shared Line Appearance feature must be assigned to the device before you can arrange the lines. To learn how to configure this feature, view the Shared Line Appearance Quick Reference Guide.

1.) Select  the  Device  to  Edit            

Details  about  the  device  are  displayed,  including  MAC  address,  number  of  lines  available,  and  configured  line  appearances.      

a. Click  the  Expand  All  button  to  view  all  devices  in  all  folders.    Devices  will  be  listed  by  MAC  address  (12-­‐character  combination  of  numbers  and  letters  displayed  in  the  subfolders).  OR  

b. Click  on  a  folder  to  expand  it,  then  click  the  subfolder  to  view  the  details.    Devices  will  be  listed  by  MAC  address.  OR  

c. Use  the  Filter  by  field  to  search  for  a  full  or  partial  phone  number  or  MAC  address.  2.) Click  the  Detail  Button  

a. Enter  the  username  and  password.  This  information  is  provided  in  your  initial  welcome  e-­‐mail.  

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3.) Drag  and  drop  the  lines  to  appear  in  the  order  they  should  be  displayed  on  the  phone.    Click  the  update  order  button.  

   

   

 

 

 

 

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Step  4.    Manually  Adding/Removing  a  Phone    

 

   

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To  export  the  list  of  devices:  

 

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Click the Export button. This will export the file as a .csv file. It will include each MAC address, the device name, and the assigned phone numbers.

Open the file locally or save it to your desktop

Click the Save button.