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ALTRAC Light Rail
D&C JV
Construction Business Management Plan
SLR-D&C-MI0-000-PLN-001027
October 2015 Revision E
Revision Control box
Rev Description Date
A Issued as a draft for ALTRAC review 27-05-2015
B Issued for Reference Groups consultation 01-06-2015
C Issued for TfNSW/ER review 14-07-2015
D Issued as a draft to TfNSW for action 30-07-2015
E Issued as a draft to TfNSW for action 06-10-2015
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Executive Summary
Introduction
This plan identifies how potential impacts on businesses will be minimised during construction of the CBD and
South East Light Rail (CSELR) project.
To achieve this, the D&C JV will:
Identify the businesses directly affected by the worksites and consult with businesses about the likely
impacts and mitigation strategies
Implement strategies for regular consultation with affected businesses about construction impacts
Provide accurate, timely and reliable information about the construction activities and impacts to
businesses
Respond quickly to any issues or complaints raised by businesses or commercial property owners
Gain regular feedback from businesses on current strategies to identify continual improvements.
Approach
A suite of management plans will address the specific risks, mitigation strategies and protocols for subject matters
such as construction environmental management, management of heritage items, site layout and visual amenity,
traffic and pedestrian management, community relations and safety. These plans will guide the activities for the
relevant disciplines to ensure impacts to local businesses are considered and mitigated as reasonably appropriate.
The likely environmental factors and mitigation measures affecting business stakeholders have been identified in
the Construction Environmental Management Plan and relevant sub plans.
The Stakeholder and Community Engagement Plan includes specific community and local business engagement
sub plans for each precinct). These will be finalised two months prior to construction commencement to ensure
timeliness and relevance in managing identified issues impacting on businesses and community. The sub plans will
form the basis of information and discussion at the Precinct Community and Business Forums.
Zone Engagement documents (Zeds) are the zone specific business engagement and support plans. The ZEds will
be shaped after consultation with zone-specific businesses and business groups mapping out issues, impacts and
strategies relative to that group. The ZEd will be the day-to-day living document for that zone where mitigation
ideas can be tried, implemented and reworked for best outcomes. The relevant ZEd will be made available to the
impacted businesses in each zone.
Businesses will be engaged in a variety of ways, including individual business and group meetings. Regular
meetings with business and community will also be held in each zone, led by construction supervisors and the
community relations team. These informal meetings, held in agreed business venues within the zone, will both
inform about upcoming works and consult on any issues.
Precinct business forums will be held quarterly. These forums will provide opportunity for open and transparent
information sharing and where relevant, consultation on construction issues.
Community Relations Manager
The Community Relations Manager continues to be the single point of contact for each construction zone and will
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understand the operations and concerns of each affected business.
The Community Relations Manager will work closely with the Area Manager (Construction) to develop mitigation
measures where possible and to provide timely and regular information to each business. In consultation with
business, specific actions will be implemented to manage the business impacts for that zone.
Standard Construction Hours
Standard construction working hours are:
6.00am to 10.00pm Monday to Friday for Sydney CBD
6.00am to 6.00pm Monday to Friday for other areas
8.00am to 5.00pm on Saturdays for all areas
In certain circumstances construction activities may be required outside the standard construction hours. The
Construction Environmental Management Plan details the out of hour works protocol and approval process.
Where these activities are undertaken for a continuous three hours period and exceed the construction noise
management levels at noise sensitive receivers, a minimum respite period of at least one hour shall be scheduled
before activities recommence.
Performance Monitoring
Key Performance indicators will be used to effectively measure the performance of this plan. The desired
outcomes include:
90 % of impacted businesses are aware of the works and likely environmental impacts
70% of impacted businesses agree that environmental impacts are minimised through the
implementation of agreed work practices, proactive communications and on-going engagement.
Assessment of the effectiveness of the business management strategies will be measured and monitored by:
Feedback from TfNSW
Feedback from key stakeholders meetings, business forums and TfNSW Reference Groups
Regular review of processes and procedures to ensure that business changing requirements are being
addressed.
Enquiries and Complaints
Complaints can be made in person, by phone, email or in writing. All complaints will be investigated, the source
determined, and the complainant advised of the actions taken to rectify the issue (where possible).
The complaints handling protocols are:
Details of all complaints are recorded
A verbal response to the complainant is provided within 2 hours where a phone number is provided
A written response to complaint received by email is provided within 4 hours
Information on all complaints received is forwarded to TfNSW daily
The enquiry handling protocols are:
Record enquiry details
At least an oral response is provided to the enquirer within 2 hours from the time of the enquiry is
received unless otherwise agrees otherwise
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provide a written response to letters and emails within 24 hours
Record the enquiries received in the database within 24 hours
Report monthly on any enquiries received, and response given to TfNSW in writing.
Any complaints or enquiries unable to be resolved through the complaints resolution process are escalated to
TfNSW.
Compliance Tracking and Reporting
TfNSW has established a web-based communications management system (Consultation Manager) for the project.
All stakeholder interactions will continue to be entered into the system within 24 hours to ensure currency of the
information available. Consultation Manager is used as a compliance tracking mechanisms to measure the
performance of complaints handling within the required timeframes and complaints and issues are closed out.
Regular communications and stakeholder management reports will be prepared for the senior management team
about the process of progress of the implementation of communications strategies, recent stakeholder contacts
and complaints, and potential community impacts of current and upcoming activities.
Communications
The D&C JV is committed to proactive communication and dissemination of information to businesses about
current and upcoming activities. The primary communication tools and techniques for the project include, but are
not limited to:
Communication Tool Description
Meetings with business & property owners
One-on-one meetings will be held as required with business owners as well as regular briefings to businesses affected by construction works to provide businesses with opportunities to seek clarification, ask questions and plan ahead.
Community notifications Site-specific community notifications distributed to local businesses to inform business owners of upcoming works. Notifications are distributed seven days before the commencement of any construction related works as well as changes to the scope of works, out of hour works, changes to traffic conditions, modifications to pedestrian routes, cycleways or bus stops.
Construction notifications will also be distributed via email to businesses registering their email contact details with the project.
Construction update newsletters
A quarterly construction update newsletter will be developed and distributed. The newsletter will include site specific information to the community of progress and key milestones or activities taking place.
Community emails Site-specific emails will be circulated monthly to registered stakeholders about the progress of the works, key milestones and upcoming activities. The emails can include copies of recently advertised traffic and pedestrian management changes or recently distributed community notifications
Contact cards All site personnel will be provided with Sydney Light Rail project contact cards if approached by business proprietors, customers or employees. The cards outline the project Infoline and 24-hour Construction Response Line.
Traffic and transport Major traffic changes, detours or traffic disruptions will be advertised in the local paper at least 7 days before the change occurs, or as required by specific regulatory
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Communication Tool Description
communications or agency approvals.
Construction hoardings and fences
In general, fencing around the zone worksites will incorporate opaque shade cloth surrounding the perimeter, maintained in good condition. Fence signage will include way finding signage, as required. For compounds, hoarding will be of solid material combined with ATF fencing. TfNSW will consult with the relevant authorities as well as the Business Reference Group regarding graphic design and way finding design on fencing and hoardings.
Signage At times, works may require the use of directional signage to users of services or facilities. Signage will be installed where it will not impede visibility to businesses’ name or signage.
The local traffic control plans will outline the strategies to manage traffic and pedestrian flows around worksites, with an assurance that directional signage are clearly visible to road users and pedestrians.
All directional traffic signage will be erected before any changes to traffic and access arrangements are implemented. This includes changes to pedestrian routes, cycleways, traffic conditions and disruption of access to public transport modes.
Graffiti and Billposters All graffiti and unauthorised poster will be removed from site structures such as hoarding, site sheds or fencing within 24 hours. Project inductions will incorporate the importance of identifying and removing graffiti and posters from worksite structures or compound areas as early as possible.
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Contents
Terms and Abbreviations .............................................................................................................................................. 9
Definitions ................................................................................................................................................................... 10
1. Introduction ................................................................................................................................................... 11
1.1. Project Background ........................................................................................................................................ 11
1.2. Purpose and Scope ........................................................................................................................................ 11
1.3. The Plan ......................................................................................................................................................... 11
1.4. The Structure of the Plan ............................................................................................................................... 11
1.5. Further Development of the Plan .................................................................................................................. 12
1.6. Consultation ................................................................................................................................................... 12
1.7. Plan Availability .............................................................................................................................................. 12
1.8. Interface with other Management Plans ....................................................................................................... 12
2. Legislative and Other Requirements ............................................................................................................. 14
2.1. Project Compliance Requirements ................................................................................................................ 14
2.2. Licenses and Permits ..................................................................................................................................... 14
3. D&C JV’s Approach to Managing Impacts on Businesses .............................................................................. 15
3.1. The Framework .............................................................................................................................................. 15
3.2. Engaging with Business .................................................................................................................................. 17
3.3. Standard Construction Hours ........................................................................................................................ 17
3.4. Impacts on Businesses ................................................................................................................................... 18
4. Business Management Performance ............................................................................................................. 19
4.1. Key Performance Indicators........................................................................................................................... 19
4.2. Performance Monitoring ............................................................................................................................... 20
4.3. Performance Compliance Tracking and Reporting ........................................................................................ 21
5. Roles and Responsibilities .............................................................................................................................. 22
5.1. Organisation Chart ......................................................................................................................................... 22
5.2. Key Roles and Responsibilities ....................................................................................................................... 23
5.2.1. D&C JV Project Director ............................................................................................................................. 23
5.2.2. Stakeholder and Community Relations Manager ..................................................................................... 23
5.2.3. Community Relations Managers ............................................................................................................... 23
5.2.4. Construction Manager ............................................................................................................................... 23
5.2.5. Area Managers (Construction) .................................................................................................................. 23
5.2.6. General Superintendent (Construction) .................................................................................................... 24
5.2.7. Environmental and Sustainability Manager .............................................................................................. 24
5.3. Interactions with the Project Team ............................................................................................................... 24
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6. Protocols, Processes and Procedures ............................................................................................................ 24
6.1. Information to Transport for NSW ................................................................................................................ 24
6.2. Stakeholder Management ............................................................................................................................. 24
6.3. Enquiry and Complaints handling .................................................................................................................. 25
7. Communications Management Framework .................................................................................................. 27
7.1. Consultation Manager ................................................................................................................................... 27
8. Communications Tools and Techniques ........................................................................................................ 28
8.1. Meetings with Business and Property Owners .............................................................................................. 28
8.2. Community Notifications ............................................................................................................................... 28
8.3. Construction Update Newsletters ................................................................................................................. 28
8.4. Community Emails ......................................................................................................................................... 28
8.5. Contact Cards ................................................................................................................................................. 29
8.6. Communication Tools – features, approvals, roles and targets .................................................................... 30
9. Other Communication Elements ................................................................................................................... 35
9.1. Traffic and Transport Communications ......................................................................................................... 35
9.2. Construction Hoardings and Fences .............................................................................................................. 35
9.3. Signage and Wayfinding ................................................................................................................................ 35
9.4. Graffiti and billposters ................................................................................................................................... 35
9.5. Issues Management ....................................................................................................................................... 35
10. Incident Reporting ......................................................................................................................................... 37
11. Training .......................................................................................................................................................... 38
11.1. Site-specific Pre-works briefs and toolbox talks ............................................................................................ 38
12. Monitoring, Evaluation and Reporting .......................................................................................................... 39
12.1. Monitoring and Evaluation ............................................................................................................................ 39
12.2. Reporting ....................................................................................................................................................... 39
APPENDIX A - Compliance Matrix ............................................................................................................................... 40
APPENDIX B - Consultation Records ........................................................................................................................... 44
APPENDIX C: ALTRAC’s Complaint Resolution Process ............................................................................................... 45
APPENDIX D: Business Stakeholders ........................................................................................................................... 46
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Terms and Abbreviations
ALTRAC ALTRAC Light Rail Partnership
CSELR CBD and South East Light Rail
D&C JV Design and Construct Joint Venture
EDMS Electronic Document Management System (TeamBinder)
KPI Key Performance Indicator
SLR Sydney Light Rail
TfNSW Transport for NSW
ZEd Zone Engagement document
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Definitions
Contractor An organisation that contracts with a client to carry out construction and related services. For the purposes of this Project - D&C JV
Deed Project Deed, SLR Project
Project The design and construction of the Sydney Light Rail
TeamBinder The Project Electronic Document Management System software
Worker Is anyone who carries out work for a PCBU and includes: an employee, contractor or sub-contractor or an employee of, labour hire personnel, apprentice or trainee, work experience student
Zone For construction purposes, the project is divided into thirty one (31) individual construction zones.
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1. Introduction
Construction of the CBD and South-East Light Rail (CSELR) Project is being undertaken by a design and construct
joint venture (D&C JV) consisting of ACCIONA Infrastructure Australia Pty Ltd (Acciona) and Alstom Transport
Australia Pty Limited (Alstom) as part of the ALTRAC Light Rail (ALR) Consortium.
The D&C JV is responsible for the delivery and implementation of the relevant construction environmental
management plans for the Project, including the Construction Business Management Plan (CBMP).
1.1. Project Background
The CSELR project consists of the design and construction of approximately 12km of a new light rail system to
service the Sydney CBD and south east Sydney running from Circular Quay to Central Station via George Street,
and continuing on to Kingsford and Randwick via Surry Hills and Moore Park.
The CSELR project includes construction of stops for the new light rail vehicles (LRVs), terminus facilities,
interchanges and facilities for the maintenance and stabling of LRVs, as well as public domain works and
adjustments to existing public roads and utility services.
1.2. Purpose and Scope
The purpose of the Construction Business Management Plan (CBMP) is to outline how the D&C JV proposes to
manage and minimise the impacts of construction on businesses potentially impacted by the proposal.
The CBMP has been developed to address the relevant TfNSW Project Deed requirements the Minister’s
Conditions of Approval (MCoA) for the Project (SSI-6042), and all applicable legislative and licensing requirements.
The CBMP is applicable to all activities during construction of the Project, including all areas where physical works
will occur, or areas that may be otherwise impacted by the construction works, and which are under the control of
the D&C JV. All D&C JV staff and sub-contractors are required to operate fully under the requirements of this plan
and related management plans, over the full duration of the construction program.
This plan forms a sub plan to the Construction Environmental Management Plan (CEMP) for the CSELR Project.
1.3. The Plan
The Business Management Plan is a sub-plan of the Construction Environmental Management Plan, which outlines
the framework for communications and engagement with business stakeholders affected by the works activities
for the Sydney Light Rail (CSELR).
This sub plan outlines:
The businesses within project area which are likely to be impacted by the works and the general
impacts on those businesses
Strategies and activities to facilitate two-way communication with affected businesses
Mitigation measures and management strategies that will be applied to assist affected businesses
Roles, responsibilities and communication tools used by the D&C JV stakeholder and community
relations team
Performance monitoring.
1.4. The Structure of the Plan
The document has been structured around the following key components:
Purpose of the sub plan
Project context
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Business management approach
Business stakeholder management performance
Stakeholder and community relations roles and responsibilities
Communications tools and techniques
Training
Monitoring and reporting.
1.5. Further Development of the Plan
Further development of this sub plan will be undertaken and revised to:
Respond to changes experienced by impacted businesses
Take into account any changes in strategies, procedures and processes
Implement continuous improvement through stakeholder feedback and compliance reporting
1.6. Consultation
The CBMP has been developed in consultation with the following key stakeholders in order of submission of the
draft plan for consultation:
ALTRAC Light Rail (ALR) Consortium
TfNSW and the Environmental Representative (ER) for the project
The Business Reference Group (BRG) and the Community Reference Group for the project
The Secretary
TfNSW has established a Business Reference Group comprised of independent representatives from the business
community to advise on business concerns. .Consultation with the Business Reference Group (B89 (f)) is ongoing
and involves a number of activities to facilitate BRG members’ input into this and other plans. Special briefings are
also held with the business industry groups represented on the BRG and drop in sessions provide for further
clarification if required.
Appendix B of this Plan includes a register of comments received from the Business Reference Group and other
reference groups and where these have been addressed in this plan as applicable.
The final plan will be issued to DPE for approval. Construction works will not commence until written approval of
all relevant plans, including the CBMP, has been received from the relevant approval authority, which in the case
of this plan will be DPE.
1.7. Plan Availability
As well as being made available to the relevant bodies for consultation and approval purposes as outlined above, a
copy of the latest approved version of the CBMP will also be made available to all D&C JV personnel and sub-
contractors via the electronic document management system TeamBinder, and to other community and
stakeholders on request. Confidential information will be removed from all documents made available to the
public. A copy of this plan will be published on the TfNSW website.
1.8. Interface with other Management Plans
Consistent with the D&C JV integrated approach to the project, all project management plans will be submitted to
TfNSW as a suite of documents with specific relevance, hierarchies and interdependencies. Collectively these plans
provide the governance framework through which the Project will be planned, delivered, monitored and
continuously improved.
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The CBMP interfaces with the CEMP and other management plans and documents as outlined in Table 1.1 below:
Table 1.1: Interface with other Management Plans
Ref. Plan Interface
SLR-D&C-MI0-000-PLN-001007
Stakeholder and Community Engagement Plan
The Plan outlines the governance framework for communications and engagement with the community. This plan includes specific stakeholder and community engagement sub plans, incorporating local business engagement plans which will be developed for each precinct two months prior to construction start dates.
SLR-D&C-MIO-000-PLN-001002
Construction Environmental Management Plan and its sub plans:
Compound and Ancillary Facilities Management Plan
Waste Management Plan
Dust and Air Quality Management Plan
Equine Management Plan
Construction Noise and Vibration Management Plan
Construction Traffic, Transport and Access Management Plan
Vegetation Management Plan
Construction Heritage Management Plan
Contamination and Asbestos Management Plan
Construction Soil and Water Management Plan for Moore Park Tunnel
The Plan outlines the protocols and procedures to manage environmental impacts from the construction works, including the proposed mitigation measures.
SLR-D&C-MI0-000-PLN-001020
Traffic and Transport Management Plan
The Plan outlines all works required for traffic management.
SLR-D&C-MI0-000-PLN-001028
Construction Traffic, Transport and Access Management Plan
This plan addresses the traffic and transportation impacts of construction materials and spoil transport and disposal
SLR-D&C-MI0-000-PLN-001005
Safety Management Plan The Plan outlines project safety goals, systems and methods utilised by work crews when undertaking work on the project site, including the strategies and processes to drive workplace safety.
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2. Legislative and Other Requirements
2.1. Project Compliance Requirements
Refer to the compliance matrix in Appendix A of this plan for details of the relevant approval and contract
requirements and where they have been addressed in this plan, including the relevant:
Minister’s Conditions of Approval (CoA);
TfNSW Deed Requirements
Revised Environmental Management Measures (REMMs) from the EIS/Submissions Report.
2.2. Licenses and Permits
No specific licences are required that are relevant to this Plan.
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3. D&C JV’s Approach to Managing Impacts on Businesses
D&C JV acknowledges that the construction works will have an impact on surrounding businesses with likely
environmental factors including noise, dust, traffic and pedestrian disruptions and parking. These environmental
impacts may deter pedestrians and customers potentially having an economic impact on businesses. These
economic impacts have been captured in the Risk Assessment which is appended in the CEMP. This Risk
Assessment will be revised to reflect issues as they arise accordingly. The Risk Assessment also considers
cumulative impacts resulting from other construction projects within vicinity of the alignment. For business
stakeholders this is an uneasy time and we understand that different businesses will have different factors
impacting them. Our commitment to business is to continue to listen and work together in a spirit of respect and
collaboration.
D&C JV’s objectives are to:
Identify the businesses located on the construction corridor and immediately adjacent to the corridor
(including on side streets) and consult with those businesses about the likely impacts and mitigation
strategies
Recognise that businesses further afield may also be impacted
Implement strategies for regular consultation with affected businesses about construction impacts
Provide accurate, timely and reliable information about the construction activities and impacts to
businesses
Respond quickly to any issues or complaints raised by businesses or commercial property owners
Gain regular feedback from businesses on current strategies to identify continual improvements.
3.1. The Framework
An integrated project management approach has been adopted for the planning and delivery phase. A suite of
management plans prepared for the works will address the specific risks, mitigation strategies and protocols for
subject matters such as construction environmental management, management of heritage items, site layout and
visual amenity, traffic and pedestrian management, community relations and safety. These plans will guide the
activities for the relevant disciplines to ensure impacts to local businesses are considered and mitigated as
reasonably appropriate. As well as the plans, the Community Communication Strategy provides mechanisms to
facilitate communication between TfNSW, the D&C JV, the Environmental Representative and community
stakeholders on construction progress and management.
Construction Environmental Management Plan
The likely environmental factors and mitigation measures affecting business stakeholders have been identified in
the following sub plans of the Construction Environmental Management Plan:
Construction Business Management Plan
Construction Noise and Vibration Management Plan
Dust and Air Quality Management Plan
Construction Traffic, Transport and Access Management Plan
Contamination and Asbestos Management Plan
Compound and Ancillary Facilities Management Plan
Waste Management Plan
Construction Heritage Management Plan
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The specific construction impact mitigation measures that would be implemented around each zone will be drawn
from the relevant Environmental Management Sub Plans. In particular, measures to maintain vehicular and
pedestrian access will be outlined in the Construction Traffic, Transport and Access Management Plan;
measures to mitigate noise and vibration impacts to business will be outlined in the Construction Noise and
Vibration Management Plan and measures to mitigate potential impacts of dust will be outlined in the Dust
and Air Quality Plan.
The Stakeholder and Community Engagement Plan
Whilst the Construction Business Management Plan focuses on detailing ‘how construction works will be
managed to minimise impacts to existing businesses located in the vicinity of construction sites and
activities during construction of the SSI’ (MCoA B89(f)), the Stakeholder and Community Engagement
Plan, outlines the governance framework for communications and engagement with the community. The
Stakeholder and Community Engagement Plan i includes specific community and local business
engagement sub plans.
The Stakeholder and Community Sub Plans for each precinct will be finalised two months prior to
construction commencement to ensure timeliness and relevance in managing identified issues impacting
on businesses and community. These sub plans will focus on precinct-wide issues and the inter-
relationships of activities and strategies across the precinct. The sub plans will not be prepared in
consultation with business and community members, however they will be amended should complaints
and enquiries received during construction indicate that the sub plans could be improved. These sub
plans will form the basis of information and discussion at the Precinct Community and Business Forums.
Zone Engagement Documents (ZEds)
Approximately three months prior to the start of construction works in each zone, a Zone Engagement document
(ZEd) will be developed. This working document will be developed in consultation with zone specific businesses
and business groups and will clearly identify issues, impacts (including cumulative impacts from nearby projects)
and mitigation strategies that will be implemented during construction in that zone. The ZEd will be the day to day
living document for that zone where mitigation ideas can be tried, implemented and reworked in consultation with
specific impacted businesses to achieve the best outcomes. The relevant ZEd will be made available to the
impacted businesses in each zone. The ZEds will address the following key issues:
Business access
Public and Customer access requirements
Supplier access requirements
Way finding signage requirements
Business specific issues including:
o Sensitivity to light spill from the construction site
o Construction noise impacts
o Opportunities for artwork or other treatment for hoardings and site fences to assist in business
activation
Construction impact management
o Impacts on building awnings and other external building features
o Changes to pavement levels
o Light spill management
o Construction noise management
o Maintenance of hoardings, including graffiti management
o Post construction reinstatement
Equine Management Plan.
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o Other construction impact mitigation measures.
3.2. Engaging with Business
The D&C JV will identify and engage with businesses impacted by construction works. Businesses will be engaged
in a variety of ways, including individual business and group meetings. Regular meetings with business and
community will also be held in each zone led by construction supervisors and the community relations team. These
informal meetings, held in agreed business venues within the zone, will both inform about upcoming works and
consult on any issues.
Precinct business forums will be held quarterly. These forums will provide opportunity for open and transparent
information sharing and where relevant, consultation on construction issues.
Building on TfNSW Business Stakeholder Engagement
Building on the work of TFNSW, the D&C JV community relations approach will continue to identify the businesses
likely to be affected by the works. A listing of current business stakeholders identified by D&C JV is provided in
Appendix D. This list will be continuously updated as new business stakeholders are identified.
Stakeholder issues identified by TfNSW have been discussed with the D&C JV community relations team and
recorded. Through future regular interactions and engagement, the stakeholder and community relations team
will keep abreast of further issues arising for the local business community and will update the project team so
that all D&C JV team members can evaluate the potential consequences from construction activities and
implement appropriate impact mitigation strategies for each worksite.
Strategies and Implementation
The Community Relations Manager continues to be the single point of contact for each construction zone and will
understand the operations and concerns of each affected business.
Prior to construction, the Community Relations Manager will review previously registered enquiries, complaints or
concerns of businesses within close proximity to the respective worksites. This information will be analysed to
identify any disruptions from preliminary construction works undertaken.
The Community Relations Manager will work closely with the Construction Area Manager to develop mitigation
measures where possible and to provide timely and regular information to each business. In consultation with
business, specific actions will be implemented to manage the business impacts for that zone will be documented
and communicated in the relevant ZEd.
All site personnel will be provided training in community relations protocols and procedures and provided with
project contact cards should they be approached by members of the local business community for project
information.
The D&C JV construction crews will be encouraged to support local businesses during construction.
3.3. Standard Construction Hours
Standard construction working hours are:
6.00 am – 10.00pm Monday to Friday for Sydney CBD (covering Zones 1- 13)
6.00am to 6.00pm Monday to Friday for other areas
8.00am to 5.00pm on Saturdays for all areas
In certain circumstances construction activities may be required outside the standard construction hours. The
Construction Noise and Vibration Management Plan provides details of the out of hour works protocol and
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approval process. Where construction activities are undertaken for a continuous three hours period and exceed
the construction noise management levels at noise sensitive receivers, a minimum respite period of at least one
hour shall be scheduled before activities recommence.
3.4. Impacts on Businesses
Businesses with enquiries, concerns or complaints (including claims for physical damage to business assets) will be
directed to lodge those enquiries, concerns or complaints through the TfNSW Complaints Line. That process will
ensure that the issue is recorded, tracked and responded to in accordance with TfNSW requirements. All
complaints and enquiries to the TFNSW will be forwarded immediately to the D&C JV for actioning as per Section
6.3: Enquiries and Complaints Handling of this Plan.
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4. Business Management Performance
4.1. Key Performance Indicators
Key Performance indicators are in line with Transport for NSW Project Deed, Schedule E.1 Scope and Performance
Requirements, Appendix 8 – Stakeholder and Community Engagement. The table below outlines the parameters
and monitoring program to effectively measure the performance of this plan. The desired outcomes include:
90% of impacted businesses are aware of the environmental works and likely impacts
70% of impacted businesses agree that environmental impacts are minimised through the
implementation of agreed work practices, proactive communications and on-going engagement.
Businesses within each zone will be surveyed four months after construction commences in the zone with follow
up evaluations at four monthly intervals. A survey will be emailed to impacted businesses in each zone. Table 4.1
outlines the key performance indicators for the project.
Table 4.1: Key Performance Indicators (KPIs)
Performance Measures Reporting/monitoring
Business stakeholder engagement performance
Business owners are satisfied that engagement and consultation has taken place; concerns have been heard and measures put in place, where possible, to assist business throughout construction stages.
Feedback from businesses which is recorded; weekly reporting provided at progress meetings with TfNSW; incident reporting; formal monthly reporting.
Survey of business stakeholders to take place every four months from construction start date until completion of construction in each zone.
90% of impacted businesses are aware of the environmental
works and likely impacts
70% of impacted businesses agree that environmental
impacts are minimised through the implementation of agreed
work practices, proactive communications and on-going
engagement.
70% of business owners to register at least a satisfactory rating for the following:
- Construction briefings
- Timeliness of information
- Relevance of information
- Amount of information
- Response to business concerns
- Appropriate mitigation measures to complaints
- Access to the D&C JV community relations team
High level of awareness of
Businesses are briefed on construction
Monthly reports to TfNSW itemising
- Construction notifications delivered within the 7 day
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Performance Measures Reporting/monitoring
construction zone activities
programing and key activities within their area; businesses have awareness of how to contact the Community Relations Manager and project contact details included within all communication material.
lead time
- Quarterly newsletter delivered to all businesses .5m radius from all construction works
-Monthly e-update emailed to subscribed business stakeholders by the middle of every month
Monthly reporting on number of business stakeholder meetings held and outcomes of each meeting.
Business forums held quarterly in each precinct.
Survey as outlined above
Information is current, accurate and timely
Information prepared and distributed within agreed timeframes.
Regular meetings with construction area managers who provide the most recent programming activities as well as any changes to schedule; internal communications checklists to ensure all details are captured and included in any of the communications tools listed above..
Survey as outlined above
Business issues carefully managed to ensure prompt response and management of issues
Community Relations Managers on hand to work with businesses to address issues as they arise.
Community Relations Managers to work with Construction Managers to develop and implement mitigation measures.
Lessons learned from incidents recorded and communicated across relevant project personnel.
Emerging or repeated issues and outcomes tabled at weekly meetings with TfNSW; issues and outcomes documented in Consultation Manager (the TfNSW enquiries and complaints database).
Complaints responded to within two hours
Where measures to address business owners' concerns cannot be implemented, businesses will be advised in person, as soon as practicable, with an explanation as to why measures cannot be implemented and any other mitigation measures which may have been put in place.
This will be followed with an email outlining the above. This email will be recorded in TfNSW’s database Consultation Manager.
Consultation Manager is owned by TfNSW and is audited by TfNSW weekly. The D&C JV Community Relations team is responsible for entering all data, interfaces and correspondence with businesses.
Effective implementation of Consultation Manager
Full compliance with the TfNSW requirements;
Consultation Manager monitored to ensure close-out of all enquiries and complaints within TfNSW timeframes.
Daily reporting of complaints to TfNSW
Complaints responded to within two hours
Enquiries responded to within 24 hours
Monthly reporting of enquiries to TfNSW
The Stakeholder and Community Relations Manager is responsible for ensuring performance KPIs are met.
4.2. Performance Monitoring
Assessment of the effectiveness of the business management strategies will be measured and monitored by:
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Feedback from TfNSW
Feedback from key stakeholders meetings, business forums and TfNSW Reference Groups
Regular review of processes and procedures to ensure that business changing requirements are being
addressed.
4.3. Performance Compliance Tracking and Reporting
The Environmental and Sustainability Manager is responsible for the implementation of the Compliance Tracking
and Reporting Program, including the Compliance Tracking Program developed in accordance with MCoA B94. The
compliance tracking program requires the D&C JV to review the status of compliance of the project against
approval requirements through the program of inspections, monitoring, auditing and reporting as outlined in
Section 9 of the CEMP, and will submit six monthly compliance status reports to TfNSW for submission to the
Secretary in accordance with CoA B94(c). Reporting will include the outcomes of monitoring during the reporting
period and review of compliance against relevant criteria including monitoring against the KPI’s listed in this plan,
as well as compliance with the relevant Revised Environmental Management Measures (REMMs) for the Project as
applicable to businesses.
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5. Roles and Responsibilities
5.1. Organisation Chart
The structure of the team is shown in the organisation chart below:
Figure 3: D&C JV Management Team
Updated versions of the organisation charts for the D&C JV, Acciona and Alstom will be maintained and available
on the Project site, displayed in clear accessible locations and available upon request. Furthermore these
organisational charts are available on the Electronic Document Management System (EDMS) – TeamBinder.
The roles and responsibilities of the JV Management Team (JVMT) will be detailed in the Project Delivery
Management Plan. Each Management Plan will detail all staff relevant to that particular management plan and
their responsibilities as described below in relation to this Plan.
All staff will be aware of their responsibilities through specific position descriptions, and shall follow the processes
and procedures as outlined in this Plan.
The D&C JV Stakeholder and Community Relations Manager is supported by the D&C JV management team. The
D&C JV Project Director leads the functional managers responsible for Design & Construction, Operations,
Stakeholder and Community Relations, Safety and Quality.
All senior project team members will support the building and maintenance of positive and proactive relationships
with businesses to deliver the project, including, but not limited to, landowners or asset owners, business
D&CJV Director
Project Director
HR Manager Community
Relations Manager
H&S Manager Civil Works Director
Construction Manager
General Superintendant
Foreman Site Engineers
Financial & Procurement
Manager
Planning Manager
Commercial Manager
Operations Manager
Environment & Sustainability
Manager
Environment & Sustainability
Officers
Quality Manager
Design Manager
Office Manageer / PA
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proprietors, or tenants.
5.2. Key Roles and Responsibilities
5.2.1. D&C JV Project Director
Responsible for all aspects of delivery of the SLR Design and Construction Contract
Drive a culture of safety, environmental responsibility and sustainability and respect for business and
community
Build and maintain productive internal and external relationships to facilitate the delivery of the project
5.2.2. Stakeholder and Community Relations Manager
Ensure stakeholder engagement strategies are implemented in accordance with management plans,
processes and approvals
Manage relationship with TfNSW project communications team
All public communication prepared to comply with the requirements
Provide leadership in strategic planning and management of stakeholder considerations
Ensure compliance in relation to stakeholder and community relations requirements
Lead the development of strategies and plans in relation to stakeholder and community relations
involvement
Participate at TfNSW community and public meetings or forums, including established community
reference groups for the project
Ensure complaints and enquiry management strategies and processes are effectively implemented,
including the stakeholder database
Prepare, review and submit reports on stakeholder and community relations strategies to TfNSW.
5.2.3. Community Relations Managers
Build and maintain strong relations with affected businesses
Provide advice to area managers and functional leads in mitigation measures for impacted businesses
Responsible for the implementation of community relations and stakeholder activities, including the
distribution of community notifications to all directly and indirectly affected business stakeholders
Rostered monitoring and response to out of hours enquiries and complaints to the 24/7 - 1800 hour
community line
Ensure all contractor employees and sub-contractors are properly inducted in site specific business and
community issues and accountable for community relations work practices
Facilitate the resolution of business, community and stakeholder complaints
Attend business stakeholder meetings, forums and other activities and events where relevant
5.2.4. Construction Manager
Build and maintain productive internal and external relationships to facilitate the delivery of the project
Ensure Area Managers (allocated to specific construction sites) consider the agreed timeframes for
communication material preparation and distribution
Provide leadership in relation to business relationship management and community obligations outlined
in this sub plan
5.2.5. Area Managers (Construction)
Ensure the Community Relations Managers are continuously kept up to date regarding changes to the
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works program
Consider the agreed timeframes for communication material preparation and distribution
Provide leadership in relation to business relationship management and community obligations outlined
in sub plans
Build and maintain productive internal and external relationships to facilitate the delivery of the project
5.2.6. General Superintendent (Construction)
Ensure that all necessary monitoring is completed under work health and safety (WHS) legislation and to
ensure safety of personnel and the public
5.2.7. Environmental and Sustainability Manager
Review and provide comment on relevant project environmental documentation to verify these are
prepared and maintained in accordance with relevant environmental legislation, planning conditions,
regulatory requirements and relevant standards and to endorse the documentation where required
Monitor and report on the effective ongoing implementation and performance of the above mentioned
environmental documentation and other relevant documentation
Provide guidance throughout the duration of the project on an as-required basis on key emerging
environmental and compliance issues.
5.3. Interactions with the Project Team
The community relations team will interface with other project team members to facilitate cross-discipline
interactions to support the identification of issues, the development of public communication material and ensure
all communications requirements and delivered.
The internal interface mechanisms to support the preparation of communication material and information
distribution include, but not limited to:
Project management meetings - The project management meetings include business and community
stakeholder matters on the agenda to share information amongst senior managers
Area Manager Progress meetings – Area Managers and Community Relations Managers meet regularly to
discuss the program, construction methodology and likely impacts. The meetings will assist Community
Relations Managers to develop site-specific business management communication material about
upcoming works
Stakeholder and community relations meetings - The stakeholder and community relations team meets
weekly to share information, identify emerging trends, and manage timeframes. The meetings will
monitor, review and address any issues or concerns as they emerge.
6. Protocols, Processes and Procedures
6.1. Information to Transport for NSW
A range of project communications and engagement techniques are coordinated by TfNSW to promote the
project’s progress, including the project website, newsletters, reference groups and social media platforms.
The Stakeholder and Community Relations team will provide regular information to TfNSW regarding the
construction program to include within these publications. This information will be provided on request to TfNSW
and/or at scheduled weekly meetings between TfNSW and the Stakeholder and Community Relations team.
6.2. Stakeholder Management
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TfNSW has established an information line, project email and website for the public to access information about
the Sydney Light Rail project. A 24-hour construction response line is included within community notifications
distributed to address site-specific construction issues or complaints.
Reference Groups
Business and Community Reference Groups have been established by TfNSW as part of the stakeholder
management framework and consultation process. The Community Communications Strategy outlines the
involvement of the Reference Groups which includes consultation on the Construction Environmental
Management Plan and its sub plans.
The Terms of Reference for the Business and Community Reference Groups further specify the roles and
responsibilities of both Groups. These Terms of Reference can be found on the TfNSW website.
Forums As outlined in the Community Communications Strategy, the Business and Community Forums for each precinct provide information on the project, timings of construction and likely impacts to local community and businesses affected by the construction of the project. These forums provide opportunities for members to ask questions and provide feedback.
The Community Communication Strategy
The Community Communication Strategy, prepared by TfNSW in consultation with the Community Reference
Group identifies stakeholders including community, business, environmental and transport groups and adjoining
property owners and provides procedures and mechanisms for the regular dissemination of information on
construction progress and matters associated with environmental management.
6.3. Enquiry and Complaints handling
Enquiry handling
Enquiries are dealt in accordance with TfNSW enquiry management guidelines.
The enquiry handling protocols are:
Record enquiry details
At least an oral response is provided to the enquirer within 2 hours from the time of the enquiry is
received unless otherwise agrees otherwise
provide a written response to letters and emails within 24 hours
Record the enquiries received in the database within 24 hours
Report monthly on any enquiries received, and response given to TfNSW in writing.
Complaints handling
Complaints can be made in person, by phone, by email or in writing to:
TfNSW Community Information Centre, corner of George and King Streets Sydney
24 hour Construction Response Line: 1800 775 465
Email: [email protected]
Mailing address: PO Box K659 HAYMARKET NSW 1240
All complaints will be investigated, the source determined, and the complainant advised of the actions taken to
rectify the issue (where possible).
The complaints handling protocols are:
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Details of all complaints are recorded
An acknowledgement of every complaint is given to TfNSW within ten minutes of ALTRAC receiving the
complaint
For urgent complaints, the complainant is responded to immediately. For all other complaints, a verbal
response to the complainant is provided within 2 hours where a phone number is provided
Awritten response to complaints received by email is provided within 4 hours
Information on all complaints received is forwarded to TfNSW daily.
The complaints resolution process is outlined in Appendix C.
Any complaints or enquiries unable to be resolved through the complaints resolution process are escalated to
TfNSW.
Complaints Escalation and Mediation process
The Community Communication Strategy identifies that there may be occasions where complaints relating to the
project cannot be resolved to the reasonable satisfaction of both the complainant and the D&C JV. To resolve such
complaints, TfNSW has developed a Complaints Escalation and Mediation process which requires the use of
independent mediators to resolve these complaints.
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7. Communications Management Framework
7.1. Consultation Manager
TfNSW has established a web-based communications management system (Consultation Manager) for the project.
All stakeholder interactions will continue to be entered into the system within 24 hours to ensure currency of the
information available.
Consultation Manager is used as a compliance tracking mechanisms to measure the performance of enquiries and
complaints handling within the required timeframes and complaints and issues are closed out.
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8. Communications Tools and Techniques
The D&C JV is committed to proactive communication and dissemination of information to businesses about
current and upcoming activities. TfNSW provides final approval for all collateral and communications. The range of
communication tools and techniques for the project are discussed below. Communication tools which are most
suitable for each construction site will be specified in the Precinct specific sub plans and the Zeds. The primary
communications tools include, but not limited to:
8.1. Meetings with Business and Property Owners
One-on-one meetings will be held as required with business owners as well as regular briefings to businesses
affected by construction works to provide businesses with opportunities to seek clarification, ask questions and
plan ahead.
Access management plans will be prepared in liaison with businesses and landowners to understand their servicing
and delivery requirements. These plans will identify and implement means of maintaining access to businesses for
deliveries and servicing during both the construction and operational phases of the CSELR.
8.2. Community Notifications
Site-specific community notifications are distributed to local businesses to inform business owners of upcoming
works. Notifications are distributed seven days before the commencement of construction works and will list the
types of works to take place, out of hour works, changes to traffic conditions, modifications to pedestrian routes,
cycle ways or bus stops.
The community notifications will incorporate specific details about the construction works in order to assist
business understand the potential impacts to their business, customers and employees. Notifications will include,
at a minimum:
Scope of work
Location of work
Hours of work
Duration of activity
Type of equipment used
Likely impacts including noise, vibration, traffic, access and dust
Mitigation measures implemented to minimise likely impacts
TfNSW project contact details
Construction notifications will also be distributed via email to businesses registering their email contact details
with the project.
8.3. Construction Update Newsletters
A quarterly construction update newsletter will be developed and distributed. The newsletter will include site
specific information to the community of progress and key milestones or activities taking place.
8.4. Community Emails
Site-specific emails will be circulated monthly to registered stakeholders about the progress of the works, key
milestones and upcoming activities. The emails can include copies of recently advertised traffic and pedestrian
management changes or recently distributed community notifications
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8.5. Contact Cards
All site personnel will be provided with Sydney Light Rail project contact cards if approached by business
proprietors, customers or employees. The cards outline the project Infoline and 24-hour Construction Response
Line.
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8.6. Communication Tools – features, approvals, roles and targets
A variety of communication methods may be used to engage with local businesses to achieve our objectives.
Tool Preparation Responsibility Approval Responsibilities Distribution / Responsibility
Key Target Audience/Frequency
TfNSW Website TfNSW manages the website. ALTRAC will contribute / prepare content about construction works and any other activities that may impact business.
ALTRAC will provide regular construction updates, or as required.
TfNSW The general public and all interested stakeholders 24/7, including business owners
1800 Project Infoline (for enquiries)
A project information line is managed by TfNSW and logged into Consultation Manager for the ALTRAC Stakeholder and Community Relations Manager to respond to within the required timeframes.
ALTRAC Stakeholder and Community Relations Manager or delegated person is available on a 24/7 mobile number.
ALTRAC responds within required timeframes
TfNSW The general public and all interested stakeholders 24/7, including business owners
1800 Construction Response Line (for complaints and operational 24/7)
The 24 hour construction activities enquiries and complaints line managed by TfNSW. (see CEMP for details)
Any enquires or complaints relating to the early works will be directed to the ALTRAC Stakeholder and Community Relations Manager, or delegated person, to manage and respond to within the required timeframes
ALTRAC Community and Stakeholder Manager or delegated person is available on a provided mobile number 24/7 to respond.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, considers response when assigned and discusses with TfNSW for approval before processing.
Response within required timeframes.
ALTRAC or TfNSW
Near neighbours
The general public and all interested stakeholders 24/7, including business owners
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Tool Preparation Responsibility Approval Responsibilities Distribution / Responsibility
Key Target Audience/Frequency
Project Email The project email is managed by TfNSW and logged into Consultation Manager for the ALTRAC Stakeholder and Community Relations Manager, or delegated person, to manage and respond to within the required timeframes.
ALTRAC Community and Stakeholder Manager or delegated person is available on a provided mobile number 24/7 to respond.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts response for approval before processing.
Response within required timeframes.
ALTRAC or TfNSW
The general public and all interested stakeholders 24/7, including business owners
Briefings ALTRAC may be requested to provide input representing the interests of business.
TfNSW TfNSW Ministers, Director General and Deputy Director General Transport, Local Members as requested / required
Door Knocks ALTRAC outlines key messages for approval.
ALTRAC updates CMS whenever contact is made with a local business.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC and TfNSW may assist
Local residents or businesses as required
Meetings Details of all meeting held by ALTRAC with local businesses will be recorded in Consultation Manager within 24 hours of such meetings taking place.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC All business stakeholders and community members, as required.
Construction Update Newsletters
ALTRAC develops content and manages design ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC Quarterly newsletter distributed to businesses 500m radius of worksite
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Tool Preparation Responsibility Approval Responsibilities Distribution / Responsibility
Key Target Audience/Frequency
Community Notifications
ALTRAC Stakeholder and Community Relations Manager, or delegated person, develops content and manages design
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC Monthly construction update distributed to businesses within 500m of worksite
Letters ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC In response to enquiries or to inform business stakeholders, as required.
Flyers ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC Targetted businesses depending on the purpose.
Surveys ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC Business surveys will be developed as outlined in Table 4.1
Signage ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC Site signage, business visibility signage, pedestrian signage, bus commuter signage to assist business owners.
Advertising ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC Advise about traffic impacts as required by law, or approvals.
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Tool Preparation Responsibility Approval Responsibilities Distribution / Responsibility
Key Target Audience/Frequency
Traffic Alerts ALTRAC Stakeholder and Community Relations Manager includes forward traffic impacts
ALTRAC Stakeholder and Community Relations Manager, or delegated person, sends traffic impact alerts
ALTRAC Advise about traffic impacts, as required.
Translation Service for Community Languages
ALTRAC Stakeholder and Community Relations Manager ensures translation service details are clearly listed on community notifications
ALTRAC will include translation service information on all community notifications and assist those business owners who may experience difficulties in English.
ALTRAC Businesses and residential premises within 500m radius of construction works.
Presentations ALTRAC Community and Stakeholder Manager, or delegate drafts content.
TfNSW approves all presentation materials.
ALTRAC Business, community and local government.
Specific presentations will be prepared on request.
Telephone Calls Managed by TfNSW and logged in Consultation Manager for attention of the ALTRAC Stakeholder and Community Relations Manager.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC Businesses and community members advised where necessary of works that may have impact
Inductions ALTRAC designs and delivers as per the EPL, MCoA and in-house standards and policies such as Site Inductions to include Community Relations requirements for assisting business owners .
ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.
ALTRAC All site workers and all visitors will undergo project induction, and site-specific inductions on entering the site.
Daily Toolbox Talks
ALTRAC designs and delivers as per the specific local business issues.
ALTRAC Stakeholder and Community Relations Manager, or delegated person, prepares and delivers site-specific stakeholder and community issues at
ALTRAC Stakeholder and Community Relations Manager confirms/gains approval for issues to be covered in daily toolbox talks.
ALTRAC For all workers each day.
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Tool Preparation Responsibility Approval Responsibilities Distribution / Responsibility
Key Target Audience/Frequency
daily toolbox talks.
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9. Other Communication Elements
Other communication elements will be used across the project to facilitate clear and current information for business stakeholders. The range ofcommunication elements for the project are discussed below. Site specific elements will be included in the Precinct sub plans and the Zeds.
9.1. Traffic and Transport Communications
Businesses will be notified of major traffic changes, detours or traffic disruptions via meetings, business forums,
newsletters, construction notifications and, where longer than three days duration, also advertised in newspapers
that cover the geographical areas of the D&C JV’s activities, at least 7 days before the change occurs, or as
required by specific regulatory or agency approvals.
9.2. Construction Hoardings and Fences
In general, fencing around the zone worksites will incorporate opaque shade cloth surrounding the perimeter,
maintained in good condition.
Fence signage will include wayfinding signage, as required.
For compounds, hoarding will be of solid material combined with ATF fencing.
TfNSW will consult with the relevant authorities as well as the Business Reference Group regarding design and way
finding design on hoardings.
9.3. Signage and Wayfinding
At times, works may require the use of directional signage to direct business customers, service providers or
suppliers to specific businesses. Appropriate signage will be installed where it will not impede visibility to
businesses’ name or signage.
The local traffic control plans will outline the strategies to manage traffic and pedestrian flows both in and around
worksites, with an assurance that directional signage is clearly visible to road users and pedestrians.
All directional traffic signage will be erected before any changes to traffic and access arrangements are
implemented. This includes changes to pedestrian routes, cycleways, traffic conditions and disruption of access to
public transport modes.
Wayfinding signage will be developed where required for impacted business.
9.4. Graffiti and billposters
All graffiti and unauthorised poster will be removed from site structures such as hoarding or fencing within 24
hours to ensure that businesses are not negatively impacted by unwanted graffiti.
9.5. Issues Management
The D&C JV will manage business stakeholder issues in consultation with TfNSW. To minimise the impacts on local
businesses, the D&C JV will
establish and maintain ongoing internal interfaces to identify potential issues in relation to current or
upcoming works;
evaluate community feedback and/or outputs on a weekly basis to identify emerging trends;
ensure local businesses are informed of the progress of activities, advised of any actions to pre-empt or
respond to issues, and aware of the project contact details;
develop business-specific Access Management Plans in consultation with each impacted business;
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respond in a timely manner to internal and external stakeholders issues to prevent acceleration of an
issue; and
train personnel to be able to identify and resolve issues in consultation with the stakeholder and
community relations team.
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10. Incident Reporting
Environmental incidents would be managed in accordance with Section 8 of the CEMP and the associated
Environmental Incident Management Procedure included in Appendix G of the CEMP. In summary, suspected
environmental incidents will be immediately reported to the D&CJV Environmental and Sustainability Manager
who would investigate and action the environmental incident, including internal/external notification
requirements, and advise on actions to be taken. All incidents, including environmental incidents, would be
notified to TfNSW and the ER, and as relevant to the Secretary as required in accordance with MCoA B95.
Where incidents have the potential to impact upon the daily operation of any business, business owners will be
contacted by the Community Relations Managers who will provide relevant and timely information regarding
actions by which the D&C JV will manage the incident.
Types of environmental incidents that may occur as a result of construction works relevant to business may
include:
Construction works proceeding without correct notifications being issued to impacted
businesses/residences for scheduled construction works;
Uncontrolled dust as a result of construction works impacting on property or customers/clients;
Impacts to business due to noise & vibration from construction works;
Damage to property as a result of construction works;
Unplanned loss of dedicated parking for a business as a result of construction works; and
Unscheduled service interruptions impacting businesses.
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11. Training
Community relations training is an important component of the project induction. Every employee, contractor and
subcontractor will be inducted into the project and made aware of the project’s obligations to deliver good
business stakeholder outcomes. Training and Induction records will be maintained by the D&C Human Resources
team.
Awareness and Competence of Business Requirements
All employees will receive training to ensure that they are aware of their business stakeholder relations obligations
and are competent to carry out these responsibilities. The requirements are continually reinforced to employees
during pre-work briefings with on-going training via toolbox meetings, site-specific inductions or workforce
notifications.
The training personnel (including subcontractors) will receive includes
understanding of business stakeholders and environmental obligations and key issues;
complaints and enquiry procedures;
notification procedures;
worksite behaviour and expectations;
procedure to access private property;
receiving and acting on business stakeholder feedback; and
consequences of not complying to the project’s community relations requirements.
11.1. Site-specific Pre-works briefs and toolbox talks
Site personnel are required to attend the relevant pre-works briefs prior to the commencement of works, and
adhere to the requirements of the contract and legislation while carrying out activities.
The pre-works brief and toolbox talks will include site-specific business stakeholder issues. It is the role of each
Community Relations Manager to inform the Area Manager of any business sensitivities to be addressed at pre
work briefs and/or toolbox talks.
The Community Relations Manager, or delegated person, may attend the toolbox talks to directly address site
personnel about specific business stakeholder concerns.
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12. Monitoring, Evaluation and Reporting
T
This plan will be monitored by the D&C JV Stakeholder and Community Relations Manager who is responsible for
the plan’s currency and effectiveness and who will ensure that the Plan is reviewed six monthly to assess
the effectiveness of mitigation measures and add any improvements
communications with businesses and adjust as necessary
the effectiveness of the Community Relations team with a view to continual improvement
Revised versions of the plan will be submitted to TfNSW for approval and communicated to businesses via the
Business Reference Group.
APPENDICES
APPENDIX A Compliance Matrix
APPENDIX B Consultation Review and Response
APPENDIX C Register of Businesses
APPENDIX D Complaints Management Procedure
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APPENDIX A - Compliance Matrix
The following compliance table identifies where this plan addresses the relevant requirements in the Conditions of Approval, TfNSW Deed requirements and other associated
reference documents.
Ministers Conditions of Approval Requirements
MCoA Condition Compliance
A15 (d) Community Reference Group review and provide advice on the construction of the SSI, including construction or environmental management plans, monitoring results, audit reports, or complaints.
Section 8.2.1
A16 (d) Business Reference Group review and provide advice on the construction of the SSI, including construction or environmental management plans, monitoring results, audit reports, or complaints.
Section 8.2.1
A17 (d) Urban Design Reference Group review and provide advice on the construction of the SSI, including construction or environmental management plans, monitoring results, audit reports, or complaints.
Section 8.2.1
B2, B3, B4 Construction Hours Section 5.4.1
B50 The Proponent shall design and construct the SSI in a manner that minimises opportunities for graffiti. Section 10.4
B83 The Proponent shall design and construct the SSI with the objective of minimizing impacts to, and interference with third party property and infrastructure, and that such infrastructure and property is protected during construction. This includes adequate provision for wayfinding signage for potential patrons in consultation with the Business Reference Group to minimize economic impacts of construction works.
Section 10.4
Section 10.3
B85 During construction, Applicants of other construction works in the vicinity of the SSI shall be consulted and reasonable and feasible steps taken to coordinate works to minimize impacts on affected sensitive receivers.
Section 8.1
B89 (f) A Construction Business Management Plan to detail how construction works will be managed to minimize impacts to existing businesses in the vicinity of construction sites and activities. The plan shall include measures to minimize business related impact, maintain vehicular and pedestrian access during business hours and maintenance of the visibility of the business appropriate to its
Section 2
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MCoA Condition Compliance
reliance on such. The Plan shall be prepared in consultation with the Business Reference Group required under condition A16 and shall include, but not necessarily be limited to:
(i) business and management strategies for each construction site(and/or activity) identifying affected businesses and associated management strategies including the employment of place managers and specific measures to assist small business owners adversely affected by the construction of the SSI
(ii) a monitoring program to assess the effectiveness of the measures including the nomination of performance parameters against which the effectivness of the measures will be measured; and
(iii) provision of reporting the monitoring result to the Secretary as part of the Compliance Tracking Program required by condition B94.
B91 Provision for community enquiries and complaints management Section 8.3
Annexure B
B92 Prior to the commencement of construction, the Proponent shall prepare and implement a Construction Complaints Management System consistent with Customer Satisfaction – Guidelines for complaints handling in organisations.
Section 8.3
Annexure B
B93 Provision for electronic information to TfNSW Section 8.1
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Transport for NSW Technical Communications Standards Requirements
TSRs Condition Compliance
TSR – 2 General community relations obligations All sections
TSR - 3 Stakeholder and Community Engagement Plan, including development of Business Management Implementation Plan All sections
Section 2
TSR - 4 Communication Management System Section 10.1
TSR - 5 Communications Management Control Group Section 10.2.1
TSR - 6 Meetings with other stakeholders Stakeholder and Community Engagement Plan
TSR - 7 Public Communication Material Section 9
TSR - 8 Information to Principal’s Representative Section 8.1
TSR - 9 Marketing and Promotional Opportunities Community Relations Plan
TSR - 10 Complaints and Enquiry Management
Community Information Sessions and community/business based forums
Branding and Logos
TfNSW website
Section 8.3
Section 8.2
Stakeholder and Community Engagement Plan
Section 8.1
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TSRs Condition Compliance
TSR - 11 Media and Government Relations Stakeholder and Community Engagement Plan
TSR - 12 Incident Management and Reporting Section 13
TSR - 13 Site Inspection by Visitors or Photography Stakeholder and Community Engagement Plan
TSR - 14 Construction Hoardings and Fences Section 16.1
TSR - 15 Signage, Graffiti and Bill Posters Section 11.2
Section 11.3
Section 11.4
TSR - 16 Communications Requirements as Part of Site Inductions Section 14
TSR - 17 Accessing Private Property Stakeholder and Community Engagement Plan
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APPENDIX B - Consultation Records
N/A – refer to the CEMP Appendix B which contains consultation comments received from the Reference Groups for all plans including this plan.
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APPENDIX C: ALTRAC’s Complaint Resolution Process
Where complaints are unable to be resolved by the D&C JV to the satisfaction of the
complainant, the complaint will be escalated to TfNSW.
At close of business each day, ALTRAC to provide number of complaints recieved that day to TfNSW including response times and actions taken, or to be taken to close out
the complaint.
Within 24 hours, details of complainant and compliant is recorded in Consultation Manager database with written response to complainant outlining actions taken to close out complaint. All communication with complaint is recorded in Consultant
Manager including response.
Within two hours, ALTRAC calls complainant (where phone number is available) or emails (if phone number not available) to advise complainant that complaint is being
managed.
Within 10 minutes, ALTRAC acknowledges to TfNSW via text that complaint has been recieved.
ALTRAC receives complaint via text from TfNSW.
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APPENDIX D: Business Stakeholders
The list below identifies businesses along the alignment likely to be impacted by construction works.
This list was compiled by using information provided by TfNSW and information available from the EIS.
To confirm this information, the D&C JV Community Relations team walked the alignment in May 2015
to ensure that all businesses likely to be impacted by construction works were identified. Two months
prior to commencement of construction works in each zone, further field work will be undertaken by
the Community Relations team to ensure accuracy of business listings and contact details.
Alfred Street
Organisation Postal Address Suburb Type
AMP Capital Investors Limited Level 24 33 Alfred Street Sydney Services
Mr Liquor Shop E7 Jetty Number 3, Alfred Street Circular Quay Retail
Quay Deli 5 Alfred Street Circular Quay Retail
Quay Seafood Cafe Wharf 6, Alfred Street Circular Quay Dining
Young Alfred 31 Alfred Street Sydney Dining
Australia the Gift Shop 516, Gateway Plaza, Alfred Street Sydney Retail
Hungry Jacks Shop E1 Alfred Street Sydney Dining
Quay Pharmacy Shop E2-E3, Alfred Street Circular Quay Retail
Fred's Bar & Bistro 1 Alfred Street Circular Quay Dining
Sydney Trains - Circular Quay Station Alfred Street Sydney Transport
Headlines Coffee Shop 12 Alfred Street Circular Quay Dining
Quay Newsagency Shop W8A Alfred Street Circular Quay Retail
Quay Bar 31 Alfred Street Sydney Dining
The Best Coffee Alfred Street Circular Quay Dining
Royal Copenhagen Shop 1c, Alfred Street Circular Quay Dining
McDonalds Cnr of Alfred & Macquarie Street Sydney Dining
Pie Face Shop 7, 1 Alfred Street Sydney Dining
Settlement on Quay 33 Alfred Street Sydney Retail City of Sydney Council - Customs House Library 31 Alfred Street Sydney Council
Crone Partners Goldfields House, Alfred Street Circular Quay Services
Bombardier Transportation Australia L13, 1 Alfred Street Sydney Services
Captain Cook Cruises Wharf 6, Alfred Street Circular Quay Retail
Columbus Equity Partners Level 13, 1 Alfred Street Sydney Services Dalian Wanda Group - Wanda Hotels and Resorts Goldfields House, Alfred Street Circular Quay Services
Tour Chief Alfred Street Circular Quay Retail
Australian Wine Centre Shop 3, Goldfields House, 1 Alfred Street Sydney Dining
Starbucks Circular Quay 1 Alfred Street Sydney Dining
Cafe Sydney Level 5, 31 Alfred Street Sydney Dining
Colliers International 1 Alfred Street Sydney Services
Gold Fields House 1 Alfred Street Sydney Services
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Organisation Postal Address Suburb Type
Mecca Espresso 1 Alfred Street Sydney CBD Dining
Allen & Overy Australia Level 7, 1 Alfred Street Sydney Services
Crown Group L11 68 Alfred Street Milsons Point Services
Statewide Valuations Suite 3, Level 21 Alfred Street Sydney Services
CBRE Building Management Level 13, 1 Alfred Street Sydney Services
i Venture Shop W1 Cnr Alfred Street Sydney Services
UGG Store Australia Shop 2, 1 Alfred Street Sydney Retail
Gelatissimo C2 Circular Quay Esplanade, Alfred Street Circular Quay Dining
Ground Control Cafe Shop W4 Alfred Street Sydney Dining
Quay Digital Accessories Shop W4 Alfred Street Circular Quay Retail
Alison Road
Organisation Postal Address Suburb Type
Waldorf Apartments 34-52 Alison Road Randwick Accommodation
Caltex Randwick 2-12 Alison Road Randwick Auto
Kmart Tyre & Auto Service 54-62 Alison Road (Cnr Cowper Street) Kensington Auto
GMC Cosmetic Medical Clinics
Medical Suite, Ground Floor, Phar- Lap Gardens, 34 – 52 Alison Road Randwick Medical
Australian Turf Club ATC Alison Rd Randwick Entertainment
Racecourse Motors 16 Alison Road Randwick Auto
Thoroughbred Motel 11 Alison Road Kensington Accommodation
Anzac Parade
Organisation Postal Address Suburb Type
Neville Partridge Podiatrist 383 Anzac Parade Kingsford Medical
Complete Link Finance 393 Anzac Parade Kingsford Service
PSW Quality Apparel 395 Anzac Parade Kingsford Retail
PSW Quality Apparel 395 Anzac Parade Kingsford Retail
Newsagency 458 Anzac Parade Kingsford Retail
Bless Real Estate 1/159 Anzac Parade Kensington Service
Paula Empanadas 1/214 Anzac Parade Kensington Dining
Khing Thai Restaurant 1/264 Anzac Parade Kensington Dining Nikko Japanese and Korean Restaurant 1/305 Anzac Parade Kingsford Dining
Theodore Ward & Co 1/307 Anzac Parade Kingsford Service
Indo Rasa 1/309 Anzac Parade Kingsford Dining
Peters of Kensington 57 Anzac Parade Kensington Retail
Kensington Supermarket 1/76 Anzac Parade Kensington Retail
Directions in Music Pty Ltd 76 Anzac Parade Kensington Education
7 Eleven - Kensington 76-82 Anzac Parade Kensington Retail
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Bali Stick Indonesian Restaurant 84 Anzac Parade Kensington Dining
Legends Gym 89 Anzac Parade Kensington Dining
VW Village 9 - 11 Anzac Parade Kensington Auto
Liquorland 90 Anzac Parade Kensington Retail
Cosmo Lighting Kensington 91-93 Anzac Parade Kensington Retail
Holistic Advisory Services 94 Anzac Parade Kensington Service
Scotts Associates 94 Anzac Parade Kensington Service
OZ International Investment Pty, Ltd 95 Anzac Parade Kensington Service
Peter Kallegeros Dental Surgery 96 Anzac Parade Kensington Medical
Computer Instruments Pty Ltd 98 Anzac Parade Kensington Retail
Fragrance and Beauty for Less 98 Anzac Parade Kensington Retail KU Centennial Parklands Child Care Centre
Cnr Anzac Parade and Cleveland Street Moore Park Education
Juanita's Mexican Restaurant 102 Anzac Parade Kensington Dining
Fitta Bodies Crossfit Kensington 103 Anzac Parade Kensington Retail
Josef Lebovic Gallery 103a Anzac Parade Kensington Community Kensington Brake and Mechanical Services 104 Anzac Parade Kensington Service
Brake & Mechanical Service 104 Anzac Parade Kensington Service
The Big Swim 106 Anzac Parade Kensington Retail
7 Eleven - Kensington North 110 Anzac Parade & Goodwood Street Kensington Retail
South Sydney Sports Medicine 111 Anzac Parade Kensington Medical
Snap Fitness 113-115 Anzac Parade Kensington Retail
Auto One 117-119 Anzac Parade Kensington Auto
Auto One 117-119 Anzac Parade Kensington Auto
Sushi Tengoku 121 Anzac Parade Kensington Dining
Kensington Laundry 123 Anzac Parade Kensington Service
Pondok Buyung 124 Anzac Parade Kensington Dining Maths Not Squiggles and Words Not Squiggles 125 Anzac Parade Kensington Education
Cafe Jacks 126 Anzac Parade Kensington Dining
Dimitri's Hair Salon 128 Anzac Parade Kensington Service
curry beans indian restaurant 130 Anzac Parade Kensington Dining
7 Eleven - 131 Anzac Parade 131 Anzac Parade Kensington Retail
Lucky Supermarket Kensington 132 Anzac Parade Kensington Retail
Hoh Won Chinese Restaurant 134 Anzac Parade Kensington Dining
NSW Lotteries Kensington 136 Anzac Parade Kensington Entertainment O'Le Portuguese Style Chicken & Burgers 142 Anzac Parade Kensington Dining
Happy Wheels 143 Anzac Parade Kensington Retail
Niki M HAIR + TAN Boutique 144 Anzac Parade Kensington Retail
2B Sports 145 Anzac Parade Kensington Retail
Baby Things 145 Anzac Parade Kensington Retail
Addison's on Anzac Hotel 147 Anzac Parade Kensington Accommodation
Choice Gourmet Pizza 148 Anzac Parade Kensington Dining
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Consultancy Accountancy Services 15/489-491 Anzac Parade Kingsford Service
Baste on Kensington 152 Anzac Parade Kensington Dining
Platinum Prestige Properties 154 Anzac Parade Kensington Service
Wynstan Blinds 156-158 Anzac Parade Kensington Retail
Kensington Medical & Dental Centre 157 Anzac Parade Kensington Medical
Kensington Kitchens & Bathrooms 157A Anzac Parade Kensington Retail
Camacho Cafe 159 Anzac Parade Kensington Dining
Happy Convenience 159-171 Anzac Parade Kensington Retail
BDS Fine Foods Kensington 160 Anzac Parade Kensington Dining
Ogalo Portuguese Restaurant 160 Anzac Parade Kensington Dining
Fuss Designs 166 Anzac Parade Kensington Retail
Australia Post - Kensington 168-170 Anzac Parade Kensington Service
BOQ 169-171 Anzac Parade Kensington Service
Kensington Peking Restaurant 172 Anzac Parade Kensington Dining
Parade Lodge 173-175 Anzac Parade Kensington Accommodation
Bulgogi Korean Style BBQ Restaurant 174 Anzac Parade Kensington Dining
TAB NSW Kensington 176 Anzac Parade Kensington Entertainment
Michael Michaels Optometrist 178 Anzac Parade Kensington Retail
The Clay Pot 180 Anzac Parade Kensington Dining Kensington Newsagency and Pharmacy 182 Anzac Parade Kensington Retail
Top Gun Appliances Pty Ltd 183-185 Anzac Parade Kensington Retail
Netfare Travel 187 Anzac Parade Kensington Service
Chairman Mao Chineese Restaurant 189 Anzac Parade Kensington Dining Education Office -The Consulate General at The People's Republic of China in Australia 19 Anzac Parade Kensington Consulate
White Smile Dental 192 Anzac Parade Kensington Medical
Eastern Suburbs Masonic Centre 199-201 Anzac Parade Kensington Community
Subway Kensington 1B/ 231 Anzac Parade Kensington Dining
Dr C Dassos Surgery & Podiatry 1st Floor, 383 Anzac Parade Kingsford Medical
Flyup Travel Pty Ltd (Jetup Travel) 460 Anzac Parade Kingsford Service
Brighton Saddleworld 1st Floor, 89 Anzac Parade Kensington Retail
Thai Boom 2/160 Anzac Parade Kensington Dining
Its Time for Thai 2/309 Anzac Parade Kingsford Dining
Kingsford Chamber of Commerce 2/343 Anzac Parade Kingsford Service
Blossom Traditional Thai Massage 2/391 - 393 Anzac Parade Kingsford Service
Gourmet Tofu 2/524 Anzac Parade Kingsford Dining Brightannica Student Migration Agency 2/528 Anzac Parade Kingsford Service
Rumah Indo Restaurant 200 Anzac Parade Kensington Dining Perfect Stitches Alterations & Dry Cleaning 202 Anzac Parade Kensington Service
RGK Texas BBQ 203 Anzac Parade Kensington Dining
Chinar Indian Restaurant 203 Anzac Parade Kensington Dining
Eastside Flooring 204 Anzac Parade Kensington Retail
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The Australian Cycle Co. Pty Ltd 205 Anzac Parade Kensington Retail
Kensington Medical Centre 206 Anzac Parade Kensington Medical
Just Smiles Dentistry 208 Anzac Parade Kensington Medical
Mytek Automotive 209 Anzac Parade Kensington Auto National Institute of Dramatic Art (NIDA) 215 Anzac Parade Kensington Education
Caltex Kensington 219a Anzac Parade Kensington Retail
E-Star Cafe 222 Anzac Parade Kensington Dining
Kensington Well-being Centre (KWC) 226 Anzac Parade Kensington Medical
Kaki Lima Restaurant 230 Anzac Parade Kensington Dining
Yoghurt in love 231 Anzac Parade Kensington Dining
Uniside Cafe 235 Anzac Parade Kensington Dining
AS Student Services 235 Anzac Parade Kensington Education
Clinic 238 238 Anzac Parade Kensington Service
Jax Quickfit Tyres 241 Anzac Parade Kensington Auto
Morning Glory 243 Anzac Parade Kingsford Auto Anzac Parade Physiotheraphy & Sports Injury Centre 243 Anzac Parade Kingsford Medical
Zhou Mum Cafe 243-245 Anzac Parade Kingsford Dining
Lord House Cafe 243-253 Anzac Parade KINSFORD Dining
Bright-X Hairdressing 255-271 Anzac Parade Kingsford Retail
Pure Medica 255-271 Anzac Parade Kingsford Retail
Foodworks 256-258 Anzac Parade Kensington Retail
IGA Supermarket Kingsford 259-361 Anzac Parade Kingsford Retail
Giddy Up Expresso Bar 264 Anzac Parade Kensington Dining
Doncaster Hotel 268 Anzac Parade Kensington Entertainment
Sedap Rasa Indonesian Restaurant 273 Anzac Parade Kingsford Dining
Top Chef Chinese Cuisine 275 Anzac Parade Kingsford Dining
One Shop 281 Anzac Parade Kingsford Retail
Giovanna's Italian Restaurant 285 Anzac Parade Kingsford Dining
Oporto Kingsford 287-291 Anzac Parade Kingsford Dining
Delicious Satay Chinese Restaurant 291A Anzac Parade Kingsford Dining
Pappa Roti - Kingsford 291b Anzac Parade Kingsford Dining
Ausbaker Supermarket, Kingsford 293A Anzac Parade Kingsford Retail
Easy Way Bubble Tea 295 Anzac Parade Kingsford Retail
AU VIP 295 Anzac Parade Kingsford Service
John R Turk 297 Anzac Parade Kingsford Service
Kingford Body Tone 299 Anzac Parade Kingsford Retail The Counselling and Hypnotherapy Centre 2a/117-119 Anzac Parade Kensington Medical
Neros Coffee Shop 3/333 Anzac Parade Kingsford Dining
Nathan's Hair and Beauty 301-303 Anzac Parade Kingsford Retail Professional Accountancy Aust Pty Ltd 301-303 Anzac Parade Kingsford Service
Pioneer Properties Group Pty Ltd 305 Anzac Parade Kingsford Service
Nikko Japanese and Korean 1/305 Anzac Parade Kingsford Dining
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Restaurant
Theodore Ward & Co 1/307 Anzac Parade Kingsford Service
Indo Rasa 1/309 Anzac Parade Kingsford Dining
Tokyo Super Fresh Food 307 Anzac Parade Kingsford Dining
SP Nails 311 Anzac Parade Kingsford Retail
Pinang Bistro 313 Anzac Parade Kingsford Dining
Deno Kyriacos Optometrist 315 Anzac Parade Kingsford Retail
W K Kwan & Co 315 Anzac Parade Kingsford Service
Creative Choice Home Loans 315A Anzac Parade Kingsford Service Golden Tower Seafood Noodle Restaurant 317 Anzac Parade Kingsford Dining
Yummy Pepper House 317 Anzac Parade Kingsford Dining
Shihlin Taiwan Street Snacks 319 Anzac Parade Kingsford Dining
Bonunity Pty Ltd 319 Anzac Parade Kingsford Service
Honey Wok Kingsford 321 Anzac Parade Kingsford Dining
Chinese Dumpling and Noodle House 323 Anzac Parade Kingsford Dining
Chong Hing Restaurant 325 Anzac Parade Kingsford Dining
TAB Kingsford 327-329 Anzac Parade Kingsford Entertainment
Nature Healthy 331-333 Anzac Parade Kingsford Retail
Niji Sushi Bar 333 Anzac Parade Kingsford Dining
H & R Block Tax Accountants 333 Anzac Parade Kingsford Service
Gia Hair Salon 337 Anzac Parade Kingsford Retail
ANZ Kingsford 337 Anzac Parade Kingsford Service
Billy Barber and Hair Stylist 339A Anzac Parade Kingsford Retail
Starlit Cafe 339B Anzac Parade Kingsford Dining
Baskso House 341 Anzac Parade Kingsford Dining
Perfect hairdressing 341 Anzac Parade Kingsford Retail
House Food 343 Anzac Parade Kingsford Dining
Regal Flower 343 Anzac Parade Kingsford Retail
Brewing Now Cafe 343 Anzac Parade Kingsford Dining
Anywhere Travel 345 Anzac Parade Kingsford Service
Breadtop Kingsford 347 anzac Parade Kingsford Retail
Kingsford BBQ Chicken 349 Anzac Parade Kingsford Dining
LJ Hooker 351 Anzac Parade Kingsford Service
NG Farah Real Estate 353 Anzac Parade Kingsford Service
Empress French Hot Bread 357 Anzac Parade Kingsford Retail
Omy Architects 357 Anzac Parade Kingsford Service
IGA Supermarket Kingsford 359 - 361 Anzac Parade Kingsford Retail
Kingsford Family Dental Centre 363 Anzac Parade Kingsford Medical
Berry Blue at Kingsford 365 Anzac Parade Kingsford Retail
Kingsford Fresh Groceries 367 Anzac Parade Kingsford Retail
BP Connect 368 Anzac Parade Kingsford Retail
88 Asian Food 369 Anzac Parade Kingsford Dining
Street George Bank 373 Anzac Parade Kingsford Service
Commonwealth Bank 375 Anzac Parade Kingsford Service
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Kingsford Denture Clinic 377 Anzac Parade Kingsford Medical
White Lotus Asian Food 379 Anzac Parade Kingsford Dining
Vinnies Kingsford 381 Anzac Parade Kingsford Retail
Curtains for Less 383 Anzac Parade Kingsford Retail
Sunrise Kingsford Supermarket 383 Anzac Parade Kingsford Retail
Paradise Patisserie and Cafe 385 Anzac Parade Kingsford Retail
City Rose 385 Anzac Parade Kingsford Service
Daniel's Butchery 387 Anzac Parade Kingsford Retail Dr Alex Szirt Obstetrician Consulting Rooms 388 Anzac Parade Kingsford Medical
Hair Under the Stars 389 Anzac Parade Kingsford Retail
Sinma Laksa House 391 Anzac Parade Kingsford Dining
Vietnamese Roll 392 Anzac Parade Kingsford Dining
Cafe 85 Degree 392 Anzac Parade Kingsford Dining
7-Eleven 393 Anzac Parade Kingsford Retail Fajar Indonesian and Asian Restaurant 394 Anzac Parade Kingsford Dining
Taiwanese Express Meal 396 Anzac Parade Kingsford Dining
Kingsford Smith Lodge 397 Anzac Parade Kingsford Accommodation
Mega Hobbies 397A Anzac Parade Kingsford Retail
Hidaka Supermarket 398 Anzac Parade Kingsford Retail
Church of Christ Kingsford 399 Anzac Parade Kingsford Service
D Look Hair Group 4.159 Anzac Parade Kensington Community Eastern Mechanical and Eastern Muffler Services 40 Anzac Parade Kensington Service
Pin Tee Por Optometrist 400 Anzac Parade Kingsford Retail
Light Up Kingsford 404-408 Anzac Parade Kingsford Retail
Mamma Teresa Restaurant 412 Anzac Parade Kingsford Dining
The Regent Hotel 416-418 Anzac Parade Kingsford Entertainment
Crystal Car Wash and Cafe 417 Anzac Parade Kingsford Retail
Leading Mower Centre 423 Anzac Parade Kingsford Service
Free Choice Tobacconist Kingsford 424 Anzac Parade Kingsford Retail
Kingsford Chinese Restaurant 426 Anzac Parade Kingsford Dining
The New Dong Dong Noodles 428 Anzac Parade Kingsford Dining
Yong Jing's Kitchen Enlightenment 430 Anzac Parade Kingsford Dining
Kingsford Dry Cleaning 432 Anzac Parade Kingsford Service
Andrew Kennedy Funeral Directors 434-436 Anzac Parade Kingsford Service
Bigish/ Sugar Buddy 438 Anzac Parade Kingsford Dining
Crazy Wings 438 Anzac Parade Kingsford Dining
Guilin Street Gourmet 438 Anzac Parade Kingsford Dining
Miss Y 438 Anzac Parade Kingsford Retail
Yogurberry Kingsford 438-448 Anzac Parade Kingsford Dining
Petaling Street 438-448 Anzac Parade Kingsford Dining
Kingsford Newsagency 450 Anzac Parade Kingsford Retail
Starpoint Apartments 450-458 Anzac Parade Kingsford Accommodation
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Shalom Indonesian Restaurant 458 Anzac Parade Kingsford Dining
Sydney Residential Real Estate 460 Anzac Parade Kingsford Service
Ayam Goreng 99 464 Anzac Parade Kingsford Dining
Kreta Ayer Kingsford 466 Anzac Parade Kingsford Dining
Photografos Pty Ltd 47 Anzac Parade Kensington Service
Albee's Kitchen 470 Anzac Parade Kingsford Dining
Grain de Beaute 472 Anzac Parade Kingsford Retail
Everise handmade noodle 474 Anzac Parade Kingsford Dining
Wang Wang Shanghai Silver Star 476 Anzac Parade Kingsford Dining
Blue Star Hair Design (Kingsford) 478 Anzac Parade Kingsford Retail
Tasty Eating House 480 Anzac Parade Kingsford Dining
Manpuku Restaurant 482 Anzac Parade Kingsford Dining
Bank of Sydney 486 Anzac Parade Kingsford Service
Laing and Simmons 488 Anzac Parade Kingsford Service
Home Moods 49 Anzac Parade Kensington Retail
Westpac 494 Anzac Parade Kingsford Service
Skin Perfect 496 Anzac Parade Kingsford Retail
Kingsford Discount Store 498 Anzac Parade Kingsford Retail
Ray White Kingsford/ Kensington 50/301-303 Anzac Parade Kingsford Service
Randwick Oriental Supermarket 500 Anzac Parade Kingsford Retail
Kingsford Family Medical Centre 502 - 508 Anzac Parade Kingsford Medical
Foundation Healthcare 502-506 Anzac Parade Kingsford Medical
Optical Illusions 502-506 Anzac Parade Kingsford Retail
Douglass Hanley Moir Pathology 502-508 Anzac Parade Kingsford Medical
Xin Yuan Restaurant 508-512 Anzac Parade Kingsford Dining
So Good Kitchen 510 Anzac Parade Kingsford Dining
Blooms Chemist Kingsford 512 - 514 Anzac Parade Kingsford Retail
Gus Cafe and Brasserie 515 - 528 Anzac Parade Kingsford Dining
Sandler 51-53 Anzac Parade Kensington Retail
Espresso Urself 518 Anzac Parade Kingsford Dining
Gloria Jean's - Kingsford 518 Anzac Parade Kingsford Dining
MK Hair Salon 520 Anzac Parade Kingsford Retail
Luxcon 521 Anzac Parade Kensington Service
Buck-Me Take Away 522 Anzac Parade Kingsford Dining
Curry King 522 Anzac Parade Kingsfordrd Dining
Syd Station Supermarket 524 Anzac Parade Kingsford Retail
Essential Convenience Store 524 Anzac Parade Kingsford Retail
Tensaya Japanese Restaurant 526 Anzac Parade Kingsford Dining
John Su & Co 528 Anzac Parade Kingsford Service
Joseph M Blanco & Associates 528 Anzac Parade Kingsford Service
TAB Kingsford 532 Anzac Parade Kingsford Entertainment
Churchills Sports Bar 532 Anzac Parade Kingsford Entertainment
South Sydney Junior Leagues Club 558A Anzac Parade Kingsford Community
Souths Juniors Medical Centre 558a Anzac Parade Kingsford Medical
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Peters of Kensington 57 Anzac Parade Kensington Retail
Ubud Indonesian Restaurant 582 Anzac Parade Kingsford Dining
Frazispinle Lawyers 584 Anzac Parade Kingsford Service
Speedie Ironing Service 586 Anzac Parade Kingsford Service
Lino's Pizzeria 590 Anzac Parade Kingsford Dining KU Centennial Parklands Child Care Centre
Cnr Anzac Parade and Cleveland Street Moore Park Education
Lux Cuttings Pty ltd Shop 2/273 Anzac Parade Kingsford Service
Top Globe Link - Vodaphone Shop 2/277 Anzac Parade Kingsford Retail
Floormania Shop 2/76 Anzac Parade Kensington Retail
The Caterer Shop 2/97-101 Anzac Parade Kensington Dining
kali lima Restaurant and Cafe Shop 3 228 - 230 Anzac Parade Kensington Dining
Hair Fantasy Shop 3, 456 Anzac Parade Kingsford Retail William Stavrou & Co Taxation Consultants Shop 3, 372-388 Anzac Parade Kingsford Service
Passionflower Kingsford Shop 3, 438-448 Anzac Parade Kingsford Dining
Pinocchio Sushi Shop 3, 243-253 Anzac Parade Kingsford Dining
Benchmark Lawyers Shop 3, 805-813 Anzac Parade Marouba Service
Student Flights Shop 4, 255 Anzac Parade Kingsford Service
Glory Printing Shop 5, 255-271 Anzac Parade Kingsford Service
Kingsford Naturopathic Centre Shop 6, 255-271 Anzac Parade Kingsford Retail
Angelos Portugalia Restaurant Shop B, 262 Anzac Parade Kensington Dining
Chatime Shop4A, 243 Anzac Parade Kingsford Kingsford Dining
Dental Prosthetists - Kensington Suite 1 First Floor, 117 Anzac Parade Kensington Medical
Street. Kyrillos Medical and Dental Centre Suite 1, 372 Anzac Parade Kingsford Medical
12 Fingers Hair & Beauty Salon Suite 1, 252 Anzac Parade Kensington Retail Australian Orthodontic Laboratories Pty Ltd
Suite 1/ 1st Floor, 117 Anzac Parade Kensington Medical
Wholistic Natural Medicine Suite 2, 372 - 378 Anzac Parade Kingsford Retail
Taxsmart Suite 2, 496 Anzac Parade Kingsford Service
Image smart Suite 3, 496 Anzac Parade Kingsford Retail Mary Camberis McPhee Physiotherapy Suite 4, 372-388 Anzac Parade Kingsford Medical
Belmore Road
Organisation Postal Address Suburb Type
Douglass Hanley Moir Pathology 160 Belmore road Randwick Medical
Ezymart 160 Belmore Road Randwick Retail
Pacific Dental Suite 14 166 - 168 Belmore Road Randwick Medical
Raine and Horne Randwick 112 Belmore Rd Randwick Services
Talking Tongues Speech Pathology Suite 5B, Randwick Centre 166 -168 Belmore Road Randwick Medical
Taylors Estate Agents 62 Belmore Road Randwick Services
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Nothing but the tooth 166-168 Belmore Road Randwick Medical
Noodle Inn 150 Belmore Road Randwick Dining
Randwick sport x-ray 3/160 Belmore Road Randwick Medical
22 Grams Cafe Shop 6, 166-168 Belmore Road Randwick Dining
Dalat Restaurant 125 Belmore Road Randwick Medical
Ellis Janks Physiotherapist
Suite 13, Randwick Centre 166-168 Belmore Road (Cnr High Street) Randwick Medical
Laverty Pathology 164 Belmore Rd Randwick Medical
Eastside Physiotherapy 160 Belmore Road Randwick Medical
Specialist Dental Practice 149 Belmore Road Randwick Medical
The Cookhouse 141 Belmore Road Randwick Dining
Century 21 128 Belmore Road Randwick Services
Randwick Bags and Luggage 166-168 Belmore Road Randwick Retail
Randwick Specialist Centre 151 Belmore Road Randwick Medical Randwick Specialist Ageing & Medicine Centre 151 Belmore Road Randwick Medical
Chemist Warehouse 166 - 168 Belmore Road Randwick Retail
Randwick Medical 155 Belmore Road Randwick Medical
Randwick Dental Clinic 166-168 Belmore Road Randwick Medical
Chalmers Street
Organisation Postal Address Suburb Type
Cadreon Australia 100 Chalmers Street Surry Hills Services
Clairon Apartments 38 Chalmers Street Surry Hills Accommodation
Magna Global 100 Chalmers Street Surry Hills Services
Mediabrands 100 Chalmers Street Surry Hills Services
Reprise Media Australia 100 Chalmers Street Surry Hills Services
The Hills Tavern 42 - 50 Chalmers Street Surry Hills Entertainment
Royal Exhibition Hotel 86-88 Chalmers Street Surry Hills Entertainment City Convenience Store - Chalmers Street 38 Chalmers Street Surry Hills Retail The Royal Australian and New Zealand College of Ophthalmologists 94-98 Chalmers Street Surry Hills Medical
First Click Consulting Suite 2, 101 Chalmers Street Surry Hills Services
Bounce Hotel Sydney 28 Chalmers Street Surry Hills Accommodation
Sydney Dental Hospital 2 Chalmers Street Surry Hills Medical
Tipple Bar and Bistro 28 Chalmers Street Surry Hills Dining Cleveland Street Intensive English High School
Corner Cleveland and Chalmers Streets Surry Hills Retail
The Presbyterian Church (NSW) Property Trust
P O Box 2196, Strawberry Hills 168 Chalmers Street Surry Hills Community
Interface 101 Chalmers Street Surry Hills Services
Cuthill Street
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Organisation Postal Address Suburb Type
High Cross Park Lodge 7-9 Cuthill Street Randwick Accommodation
Royal Randwick Hotel 2 Perouse Street Randwick Entertainment
Devonshire Street
Organisation Postal Address Suburb Type
Lucks Tandori Bite 102 Devonshire Street Surry Hills Dining
Philadelphia Convenience Store 1/164 Devonshire Street Surry Hills Retail
One Green Bean 1/276 Devonshire Street Surry Hills Dining
Gaelic Club 1/64 Devonshire Street Surry Hills Community
Bollywood Mirch Masala 1/99 Devonshire Street Surry Hills Dining
Edoya Sushi Bar 101 Devonshire Street Surry Hills Dining
The Red Book 111-117 Devonshire Street Surry Hills Retail
Learning Lab 111-117 Devonshire Street Surry Hills Retail
Felix Cafe 114 Devonshire Street Surry Hills Dining
Citizen Corner 118 Devonshire Street Surry Hills Retail
Quakers - Religious Society of Friends 119-123 Devonshire Street Surry Hills Community
The Private Clinic Woollahra Pty Ltd 120 Devonshire Street Surry Hills Medical
Urban Walk About 120a Devonshire Street Surry Hills Retail
SalesITV.com 127 Devonshire Street Surry Hills Retail
Altering Images Hair 128 Devonshire Street Surry Hills Retail
The Orient Acupunture Herbs Centre 130 Devonshire Street Surry Hills Retail
Abacus 131 - 133 Devonshire Street Surry Hills Retail
Zing 131-133 Devonshire Street surry hills Dining
Twinkle Twinkle Child Care 132 Devonshire Street Surry Hills Child Care
Pregnant Alternatives 135 Devonshire Street Surry Hills Retail
Digital Press 137-141 Devonshire Street Surry Hills Retail
Jazushi 145 Devonshire Street Surry Hills Dining
Orla Hair Day Spa 152 Devonshire Street Surry Hills Retail
Dove and Olive 156 Devonshire Street Surry Hills Dining
Corporate Profile 160 - 162 Devonshire Street Surry Hills Services
Ascender Design 194 Devonshire Street Surry Hills Services
Sample Coffee 1A/118 Devonshire Street Surry Hills Dining
Koko Espresso 2/118 Devonshire Street Surry Hills Dining
Grilled 2/276 Devonshire Street Surry Hills Dining
Elements I Love 2/276-282 Devonshire Street Surry Hills Retail Shakespeare Hotel / Strawberry Hills Hotel 200 Devonshire Street Surry Hills Entertainment
The Devonshire 204 Devonshire Street Surry Hills Entertainment
Sydney Art 206 206 Devonshire Street Surry Hills Retail
Kastu Yachiyo Japanese Restaurant 208 Devonshire Street Surry Hills Dining
Suzuya Japanese Restaurant 210 Devonshire Street Surry Hills Dining
Last Strand Hair Salon 214 Devonshire Street Surry Hills Retail
CullaChange 216 Devonshire Street Surry Hills Retail
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Street Vincent's Hospital Child Care Centre 234-240 Devonshire Street Surry Hills Medical Street Peter's Catholic Church - Surry Hills 235 Devonshire Street Surry Hills Community
ACME Framing 244 Devonshire Street Surry Hills Retail
Zuster Furniture 247 Devonshire Street Surry Hills Retail
Salmon Bros Data & Electrical 249 Devonshire Street Surry Hills Retail
The Engine Marketing 252 Devonshire Street Surry Hills Services
The Book Kitchen Cafe 255 Devonshire Street Surry Hills Retail
Felix Media 268 Devonshire Street Surry Hills Services Kay and Hughes Arts and Entertainment Lawyers 268 Devonshire Street Surry Hills Retail
The Hughes Gallery 270 Devonshire Street Surry Hills Retail
Gineico Total Venue 276 Devonshire Street Surry Hills Retail
La Maison 276 Devonshire Street Surry Hills Dining
Vini Cafe 3/118 Devonshire Street Surry Hills Dining
Madison Hotel 52 Devonshire Street Surry Hills Entertainment
GT's Hotel 64 Devonshire Street Surry Hills Entertainment
Irish National Association 64 Devonshire Street Surry Hills Community Amalgamated Milk Vendor Association 66 Devonshire Street Surry Hills Services
Devonshire Street Newsagency 70 Devonshire Street Surry Hills Retail
Surgery 72 Devonshire Street Surry Hills Medical
Gallery Cafe 74 Devonshire Street Surry Hills Dining
Devon Cafe 76 Devonshire Street Surry Hills Dining
Tansala Thai 78 Devonshire Street Surry Hills Dining
Subway - Surry Hills 80 Devonshire Street Surry Hills Dining
Pasta Bros 80 Devonshire Street Surry Hills Dining
Style 1 Hair Design 82 Devonshire Street Surry Hills Retail
Crumbs 84 Devonshire Street Surry Hills Dining
Surry Gills 90-92 Devonshire Street Surry Hills Dining
Amblique 99 Devonshire Street Surry Hills Retail
Web105 Ground floor, 111-117 Devonshire Street Surry Hills Services
Evidex L 4, 111 DEVONSHIRE ST Surry Hills services
Springboard L 4, 111 DEVONSHIRE ST Surry Hills Retail
Australian Retailers Association Level 1, 99 Devonshire Street Surry Hills Services
Bobby Goldsmith Foundation Level 3, 111 Devonshire Street Surry Hills Community
KMF Accounting Level 7 111 - 117 Devonshire Street Surry Hills Services
Actors Centre Australia 276 Devonshire Street Surry Hills Services
MCM House Shop 3, 276 Devonshire Street Surry Hills Services
Elephant Jump Restaurant Shop 3, 99 Devonshire Street Surry Hills Dining
The Web Show Room 137-139 Devonshire Street Surry Hills Services
Eddy Avenue
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Organisation Postal Address Suburb Type
Australian Special Tourist Shop 2 Eddy Ave Sydney Retail
Coffee and Food Express Eddy Ave Sydney Dining
Eddy Ave Food & Cafe Express Eddy Avenue Sydney Dining
OZ Experience Shop 4-7, Central Station, Eddy Ave Sydney Retail
Vitamin Zone Eddy Ave Sydney Retail
Cafe Del Nord Eddy Ave Sydney Dining
Central Sydney Fruit Eddy Avenue Sydney Retail
7 Eleven Eddy Avenue Eddy Avenue Sydney Retail
Greyhound Australia 4-7 Eddy Ave Sydney Retail Sydney Coach Terminal Management Pty Ltd Eddy Avenue Sydney Retail
Leon's Food Bar Shop 8 Eddy Ave Surry Hills Dining
Central Station - Sydney Central Station Eddy Avenue Haymarket Transport
VIP Lounge Backpackers Shop 7Eddy Avenue Surry Hills Accommodation
The Asian School Cafe Shop 12 Eddy Avenue Dining
George Avenue
Organisation Postal Address Suburb Type
The Metropolitan Hotel
1 Bridge Street - Corner of Bridge and George Street (Above McDonalds)
Sydney Entertainment
King Street Design 1/428 George Street Sydney Retail
City Convenience 1/755 George Sydney Retail
Peterpans Adventure Travel 1/800 George Street Sydney Retail
Peggy Chan Beauty 1/812 George Street Sydney Retail
Tok Bros Pty Ltd 10/428 George Street Sydney Retail
Via Condotti 10/455 George Street Sydney Retail
Pepper Lunch 10/551 George Street Sydney Dining
Orient Hotel 89 George Street The Rocks Dining
Guylian Belgian Chocolate Cafe 91 George Street The Rocks Dining
Zia Pina Pizzeria 93 George Street The Rocks Dining
Sydney Cove Newsagency 95 George Street The Rocks Retail
Sydney Cove Chemist 97 George Street The Rocks Retail
The Rocks Cafe 99 George Street The Rocks Dining
Phillip's Foote Restaurant 101 George Street The Rocks Dining
Ariel Booksellers 103 George Street Sydney Retail
Kathmandu 105 George Street The Rocks Retail
Royal Copenhagen 112-115 George Street The Rocks Dining
Opal Fields 119 George Street The Rocks Retail
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The Bakers Oven Cafe 121 George Street The Rocks Dining
Wendy Murray Design 123 George Street The Rocks Dining
VACANT 125 George Street The Rocks Vacant
VACANT 127 George Street The Rocks Vacant
Appetito 135 George Street The Rocks Dining
Stylemaster on the Rocks 139 George Street The Rocks Retail
Activity Tours Australia 14 George Cheadie Place WOONONA Retail
VACANT 140 George Street The Rocks Museum Museum of Contemporary Art Australia 140 George Street The Rocks Retail
Rockhounds 141 George Street The Rocks Retail
Louis Vuitton 155 George Street Sydney Retail
Wilson Car Parking 155 George Street Sydney Reatil
Cafe Rico 155 George Street Sydney Dining
Ralph Lauren 155 George Street DFS Galleria, The Rocks Sydney Retail
Cafe Rico 155 George Street, DFS Galleria The Rocks Dining
Sydney Kimbapnara 164 George st Sydney Retail
City Convenience Store 168-172 George Street Sydney Retail
Jacksons on George 176 George Street Sydney Dining
Street George 182 George Street Sydney CBD Servicess
Sunglass Hut George Street 199 George Street Sydney Retail
Trumps Hairdressers + Beauticians 199 George Street Sydney Retail
Zahli 199 George Street Sydney Retail
Watches of Switzerland 199 George Street Sydney Retail
Trumps Hairdressers + Beauticians 199 George Street Sydney Retail
Four Seasons Hotel Sydney 199 George Street Sydney Accommodation
Helen Kaminski 199 George Street Shop 3, Four Seasons Hotel Sydney Servicess
Lawrence Sanders 1A/428 George Street Sydney Retail
Travelmate Money Exchange 2/300 George Street Sydney Retail
Witchery George Street 2/413 George Street Sydney Retail
World Square Hostel 2/640 George Street Sydney Accommodation
Worldwide Visas 2/810 George Street Haymarket Retail
First Light Care Association 2/F, 627 George Street Sydney Retail
Blend on George 200 George Street Sydney Dining
Fresh Plus Juice Bar 200 George Street Sydney Dining
Zoom Juice 210 George Street Sydney Dining
Mirvac 210 George Street Sydney Retail
Wilson Parking 220 George Street Sydney Retail
Mirvac 220 George Street Sydney Retail
Selective Gift Shop 220 George Street Sydney Retail
The Morrison 225 George Street Sydney Accommodation
The flower man 225 George Street Sydney Retail
Grosvenor Place Management 225 George Street Sydney Services
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City Convenience Store 234 George Street Sydney CBD Retail
Pie Face 234 George Street Sydney Retail
7 Eleven - 234 George Street 234 George Street Sydney Retail
Forever Gem Opal 246 George Street Sydney Retail
The Establishment 248- 252 George Street Sydney Dining
The Royal Lounge 252 George Street Sydney Dining
Commonwealth Bank of Australia 254 - 262 George Street Sydney Services
Mantra 2 Bond Street 254 - 262 George Street Sydney Accommodation
Good Co Cafe 255 - 259 George Street Sydney Dining
AMP Capital 255 George Street Sydney Services
Fitness First - Suncorp Building 259 George Street Sydney Retail
Memocorp Australia 259 George Street Sydney Services
Lindt Chocolate Cafe 259 George Street, Suncorp Building Sydney Dining
The Emperor's Choice 261 George Street Sydney Dining
The Facial Rejuvenation Clinic 261 George Street Sydney Retail
Healthline Chemist 263 George Street Sydney Retail
OPSM 263 George Street Sydney Retail
Veronika Maine 264 - 278 George Street Sydney Retail
Max Brenner 273 George Street Sydney Dining
Veronika Maine 273 George Street Sydney Dining
Lorna Jane - Met Centre 273 George Street Sydney Retail
McCormacks Strata Management 275 George Street Sydney Services
Westpac Bank George Street 275 George Street Sydney Services
Dark Roast Coffee 275 George Street Sydney Dining
Yes Optus George Street 280 George Street Sydney Retail
OPSM Wynyard 280 George Street Sydney Retail
Jones Lang LaSalle 280 George Street Sydney Services
Val Parks 280 George Street Sydney Retail
Hungry Jacks 283 George Street Sydney Dining
Vodafone 285 - 287 George Street Sydney Retail
Paxtons 285 George Street Sydney CBD Retail
Global Brands Outlet 285 George Street Sydney Retail
American Express Exchange 287 George Street Sydney CBD Services
Travel Money 296 George Street Sydney Retail
Massage 298-302 George Street Sydney Retail
Sports Injury Business 2F/706 George Street Sydney Retail
UGG Australia 2F/708 George Street Sydney Retail
TAB 300 George Street Sydney Retail
Gary D. Mares & Associates 300 George Street Sydney Services
Travel Money 300 George Street Sydney Services
City Convenience Store 300 George Street Sydney Retail Sydney School of Business and Technology 301 George Street Sydney Retail
Asahi Sushi 301 George Street Sydney Dining
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TAB 304 - 308 George Street Sydney Services
George Street Medical Centre 304-308 George Street Sydney Medical
Commonwealth Bank 308 George Street Sydney Services
NIB 309 - 315 George Street Sydney Services
Anytime fitness 309 - 315 George Street Sydney Services
Wittner Shoes 309 - 315 George Street Sydney Retail
Credit Union Australia Ltd (CUA) 309 George Street Sydney CBD Services
Priceline 309 George Street Sydney Retail
Commonwealth Bank of Australia 309 George Street Sydney Services
Australia Post 310 George Street Sydney CBD Services
Master Specs 310 George Street Sydney CBD Retail
Street. George Bank 314-318 George Street Sydney Services
BUPA 316 George Street Sydney Services
Gwynvill Properties Pty Ltd 319 George Street Sydney CBD Services
Merivale 320 George Street Sydney Retail
The Cupcake Bakery 320-330 George Street Sydney Dining
Bailey Nelson 320B George Street Sydney CBD Services
CUE 323 George Street Sydney Retail
SES 323 George Street Sydney CBD Retail
UGG Australia 325 George Street Sydney Retail
Telstra 327 George Street Sydney Retail
Surf in Souvenirs 327 George Street Sydney Retail
Ghermez Cupcakes 329 George Street Sydney Dining
Surf in Souvenirs 329 George Street Sydney Retail
SUBTYPE 329 George Street Sydney Retail
Lululemon Athletica 330 George Street Sydney Retail
Peter Alexander 330 George Street Sydney Retail
Suncorp Bank George Street Branch 330A George Street Sydney Services
The Trust Company 331 George Street Sydney Services
Vodafone 333 - 339 George Street Sydney Retail
Bar 333 333 George Street Sydney Dining
7 Eleven - 333 George Street 333 George Street Sydney Retail
Watpac Construction 333 George Street Sydney Services
Westpac 333 George Street Sydney Services
Burberry 343 George Street Sydney Retail
Standard Chartered 343 George Street Sydney Services
Employers Mutual Limited 345 - 355 George Street Sydney Services
Bravura Solutions 345 - 355 George Street Sydney Services
National Australia Bank 345- 355 George Street Sydney Services
Bankwest 345-355 George Street Sydney Services
Apres Coast 345-355 George Street Sydney Retail
Westpac 350 George Street Sydney Services
CBRE Building Management 363 George Street Sydney Services
OPSM 363 George Street Sydney Services
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CBRE 363 George Street Sydney Dining
Louis Vuitton 365 George Street Sydney Retail
Apple 365 George Street Sydney Retail
McDonalds 375 George st Sydney Dining
The Balfour Pop Up 379 George Street Sydney Retail
Pop-up Designer Outlet 379 George Street Sydney Retail
T shop (telstra) 383 George Street Sydney CBD Retail
Valley Girl 383 George Street Sydney Retail
George's House 385 George Street Sydney Retail
George's Photography 387 George Street Sydney Retail
ANZ 387 George Street Sydney Sydney Services
UGG Australia 388 George Street Sydney Retail
Coles 388 George Street Sydney Retail
Vivo Cafe 388 George Street Sydney Dining
RM Williams 389 George Street Sydney Retail
Oakley 389 George Street Sydney Retail
Factorie 393 George Street Sydney Retail
City Convenience Store 395 George Street Sydney Retail
Optus YES Shop 396 George Street Sydney Retail
Optus 397 George Street Sydney Retail
UGG Australia 397 George Street Sydney Retail
Vodafone 398 George Street Sydney Retail
Travel Money OZ 399 George Street Sydney CBD Retail
Vodafone 399 George Street Sydney Retail
Travel Money OZ 399 George Street Sydney Retail
Young Mi Shop 399 George Street Sydney Retail
Ojay 4/333 George Street Sydney Retail
World Aviation 403 George st Sydney Retail
HCF 403 George Street Sydney Services
Strand Arcade 412-414 George Street Sydney Retail
Lincraft 412-414 George Street Sydney Retail
Priceline Pharmacy 413 George Street Sydney Retail
Hype 420 George Street Sydney Retail
State Street 420 George Street Sydney Services
Jones Lang Le Salle 420 George Street Sydney Services
Lindsay Taylor Lawyers 420 George Street Sydney Services
Richemont 420 George Street Sydney Services
Commonwealth Bank 420 George Street Sydney Retail
Cotton On 423 - 427 George Street Sydney Retail
Dymocks Book Store 424-428 George Street Sydney Retail
Australian Opal 424-428 George Street Sydney Retail
Maggie Sottero 428 George Street Sydney Retail
Phillip Steele 428 George Street Sydney Retail
La Couturier Alterations 428 George Street Sydney Retail
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Dymocks Building 428 George Street Sydney Retail
R Bluestone Holdings 428 George Street Sydney Services
Mister Minit 428 George Street Sydney Retail
Myer 429-481 George Street Sydney Retail
The Body Shop 436 George Street Sydney Retail
Samsung Store 445 George Street Sydney Retail
KFC 450 George Street Sydney Dining
Crabtree and Evelyn 450 George Street Sydney Retail
Alistair Trung 455 George Street Sydney Retail
Basler 455 George Street Sydney Retail
Camper 455 George Street Sydney Retail
IM Boutique 455 George Street Sydney Retail
Mywalit 455 George Street Sydney Retail
Vienna Coffee House 455 George Street Sydney Dining
Moi Moi 455 George Street Sydney Retail
Von Troska 455 George Street Sydney Retail
Lovelle Jewellery 455 George Street Sydney Retail
Blooms Design 455 George Street Sydney Retail
Metalicus 455 George Street Sydney Retail
Fish Fine Music 455 George Street Sydney Retail
Fat Budda 455 George Street Sydney Dining
Cue 455 George Street Sydney Retail
The Latin Store 455 George Street Sydney Retail
Saba 455 George Street Sydney Retail
Hobbyco 455 George Street Sydney Retail
Metropolitan Museum of Art Store 455 George Street Sydney Retail
Vanto Cafe 455 George Street Sydney Dining
Towanda 455 George Street Sydney Retail
Longchamp 455 George Street Sydney Retail
Joyce Jewellery 455 George Street Sydney Retail
George Jensen 455 George Street Sydney Retail
Country Road 455 George Street sydney Retail
Cellinis Bar Restaurant 455 George Street Sydney Dining
Florentine Australia 455 George Street Sydney Dining
ABC Shop 455 George Street Sydney Retail
Peter Nathan Toy Soliders 455 George Street Sydney Retail
Martin & Stein 455 George Street Sydney Services
Reverie Jewellery 455 George Street Sydney Retail
Australian Guest Souvenirs 455 George Street Sydney Retail
Cosmo Cosmetics 460 George Street Sydney Retail
Platypuss Concept Store 462 George st Sydney CBD Retail
7 Eleven 462 George Street Sydney Retail Dudley House Cosmetic Rejuvenation Clinic 466 George Street Sydney Retail
Lowes Menswear 468 George Street Sydney Retail
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Downtown Souvenirs 468 George Street Sydney Retail
Amalgamated Holdings Ltd 476 George Street Sydney Services
KFC 478 George Street Sydney Dining
Bunda 488 George st Sydney Retail
Hilton Hotels & Resorts 488 George Street Sydney CBD Accommodation
QT Hotel 488 George Street Sydney Accommodation
Veronika Maine 488 George Street Sydney Retail
Gloss 5/413 George Street Sydney Retail
Vans 500 George Street Sydney Retail
Fullspot 500 George Street Sydney Retail
The Galeries 500 George Street Sydney Retail
Florsheim 500 George Street Sydney Retail
Regent Place (501 George) 500 George Street Sydney Retail
Yogurtland 501 George Street Sydney CBD Dining
Gloria Jean's Coffee 501 George Street Sydney Dining
Hungry Jacks 505 George Street Sydney Dining
Giordano 505 George Street Sydney Retail
Event Cinemas 505-525 George Street Sydney CBD Entertainment
Albion Place Hotel 505-525 George Street Sydney Entertainment
City Convenience 521 George Street Sydney Retail Starbucks Coffee Company (Australia) Pty Ltd 525 George Street Sydney Dining
City Convenience 525 George Street Sydney Retail
Albion Place Hotel 525 George Street Sydney Entertainment
Woolworths Town Hall 531-535 George Street Sydney CBD Retail
Carrick Institute of Education Pty Ltd 532 George Street Sydney Retail
Bella Scarpe 532-540 George Street Sydney Retail
Pepper Lunch 537 - 551 George Street Sydney Dining
Lord of the Fries 537 - 551 George Street Sydney Dining Meriton Towers Skyview Shopping Plaza 537-551 George Street Sydney Retail
Yogurberry 537-551 George Street Sydney Dining
Foot Locker 537-551 George Street Sydney Retail
Share Tea 545 - 551 George Street Sydney Dining
85c Cake and Beverage Store 545 - 551 George Street Sydney Dining
Commonwealth Bank of Australia 546-548 George Street Sydney CBD Services
Jones Lang LaSalle 546-548 George Street Sydney Services
Big Bargain Factory Outlet 546-552 George Street Sydney CBD Retail
3 Wise Monkeys 555 George Street Sydney Dining
Factory Outlet Eyewear 555 George Street Sydney Retail
Naked Truth 557 - 551 George Street Sydney Retail
Sir John Young Hotel 557 George Street Sydney Dining
80 Proof 557-559 George Street Sydney Retail
Cheers Pub and Grill 561 George Street Sydney Dining
City of Sydney RSL Club 565 - 567 George Street Sydney Community
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USA Outlet 565-567 George Street Sydney Retail
VACANT SHOP 569 George Street Sydney Vacant
Currency Exchange International 569 George Street Sydney Services
Summit Apartments 569 George Street Sydney Accommodation
Vacant Shop 569 George Street Sydney Vacant
Police 569 George Street Sydney Police
Flight Centre 570 George Street Sydney Retail
All4eyes optometrist 580 George st Sydney Medical
Cherry's Shoes 580 George st (Lower Ground Shop 17a) Sydney Retail
Easyway 580 George st (lower ground) Sydney Retail
Mister Minit 580 George st (lower ground) Sydney Retail
CBO Hair 580 George st (lower ground) Sydney Retail
Sushi tora 580 George st (lower ground) Sydney Dining
Azuma Patisserie 580 George st, sydney Dining
The GPT Group 580 George Street Sydney Services
Aero Cafe and Bar 580 George Street Sydney Dining
Foot Locker 580 George Street Sydney Retail
Alice Cafe 580 George Street Sydney Dining
Wittner Shoes 580 George Street Sydney Retail
HSBC Bank 580 George Street Sydney Services
Sydney Medical Centre 580 George Street Sydney Medical
Aero Cafe and Bar 580 George Street Sydney Dining
The GPT Group 580 George Street Sydney Services
HSBC Bank 580 George Street Sydney Services
Gelatissimo 580 George Street Sydney CBD Dining
7 Eleven - Central 585 George Street 585 George Street Sydney Retail
So Good Jewelry 585 George Street Sydney Retail
Westpac Banking Corporation 591 George Street Sydney Services
Snowpink 591 George Street Sydney Retail
Jenny Craig 599 George Street Sydney Retail
Dick Smith 5th Floor 393 George Street Sydney Retail
i-World Education Centre 6/413 George Street Sydney Retail
Integate Cafe 600 George st Sydney Dining
Star Bar 600 George st Sydney Entertainment
Custom Kebabs and Gozheme 600 George Street Sydney Dining
McDonalds 600 George Street Sydney CBD Dining
DENCAL PTY LIMITED 600 George Street Sydney Medical
Gong Cha Tea 600-612 George Street Sydney Dining
Myspec 601 George Street Sydney Retail
Oden House 603 George Street Sydney Retail
Delafrance 605-609 George Street Sydney Retail
Fonesmart 605-609 George Street Sydney Retail
Central Perk Backpackers 609 George Street Sydney Accommodation
Raben Footwear 611 George st Sydney Retail
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Kim Sun Young George street 611 George Street Sydney Dining
Mizuya Restaurant (Karaoke) 614 George st Sydney Dining
Oporto 614 George Street Sydney Dining
Noggi Frozen Yoghurt 614 George Street Sydney Dining
Oporto 614 George Street Sydney Dining
Metro Theatre 614-628 George Street Sydney Entertainment Galaxy World (NOW VACANT) Agent -TGC 614-628 George Street Sydney Vacant
Minh-Hai Vietnamese Restaurant 614-628 George Street Sydney Dining
Central Baptist Church 619 George Street Sydney Community
Century Venues Pty Ltd 619 George Street Sydney Services
No Gaps Dental 624 George Street Sydney Medical
Sydney Pork Rolls 627 George Street Sydney CBD Dining
Jack's Hairdressing 627 George Street Sydney Retail
Wu's Pharmacy 627 George Street Sydney Retail
SES Fashion 630 -634 George Street Sydney Retail
Pizza Hut 630 George Street Sydney Dining
Unison Property Services 630 George street Sydney Services
Pensione Hotel Sydney 630-634 George Street Sydney Services
Charlie Chans Bar and Bottleshop 631-635 George Street Sydney Retail
Habitania 631-635 George Street Sydney Retail
Karaoke Kanzi Club 636 - 638 George Street Sydney Dining
Vacant Shop 636-638 George st Sydney Vacant
Hungry Jacks Century 636-638 George Street Sydney Dining
World Square Hostel 640 George Street Sydney Accommodation
Street. Peter Julian's Catholic Church 641 George Street Sydney Community
Glue 644-680 George Street Sydney Retail
Yogurberry 644-680 George Street Sydney Dining
Haymarket Pharmacy 644-680 George Street Sydney Retail
Malai Travel 647 George Street Sydney Retail
Morton and Morton 647-649 George Street Haymarket Services
Vodafone - CT2 Mobile Phone Store 651 George Street Haymarket Retail
Amelia Thai Massage 651 George Street Haymarket Retail
BreakFree on George 653 George Street Haymarket Accommodation
Beauty Queen 653 George Street Sydney Retail
Haymarket Hotel 653 George Street Sydney Entertainment
ANZ Bank - Haymarket 661-663 George Street Sydney Services
Westpac Bank - Haymarket 665 - 669 George Street Haymarket Services
Brookfield Office Properties 671 George Street Sydney Services
Bank of China - Haymarket 680 George Street Sydney Services
The variety concept housewares 681 George Street Haymarket Retail
Double and International Co 683 - 689 George Street Haymarket Retail
Jun for Hair 683 - 689 George Street Sydney Retail
Commonwealth Bank 683 George Street Sydney Services
Lifund Pty Ltd 691-693 George Street Haymarket Retail
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Two Sticks - Yunnan China 694 - 696 George Street Sydney Dining
Ten Ren's Tea 694 George Street Haymarket Dining
Happy Lemon 696 George Street Sydney Dining
Street. George Bank 698 George Street Sydney Services
Western Union Money Exchange 699 George Street Sydney Services
Nail Beauty Store 700 George Street Sydney Retail
Western Union Money Exchange 700 George Street Sydney Services
The George Street Hotel 700 George Street Sydney Entertainment
Mountbattern Hotel 700A George Street Sydney Accommodation
N2E 701 George Street Sydney Retail
Aceben the money lent people 702 George Street Sydney Services
Big Bargain 703 George Street Sydney Retail
Oz Turk 704 A George Street Sydney Dining
Big Bargain 704 George Street Sydney Retail
Pleasure Chest 704A George Street Sydney Retail
Twanda Thai Restaurant 705 George Street Sydney Dining
Professional Sports Injury Centre 706 George Street Surry Hills Medical Best Contact Tax Agent - Chartered Accountant 706 George Street Sydney Services
New World Holidays 706 George Street Sydney Retail
City Central Budget Accommodation 707 George Street Sydney Accommodation My Sweet Memory Desert Cafe and Stationary 707 George Street Sydney Dining
Pho Pasteur 708 George Street Sydney Dining
Club X 709 George Street Haymarket Retail
Pho Gia Hoi 711 George Street Sydney Dining Massage Emperor Traditional medicine 711 George Street Haymarket Retail
Hunter Connection 713 George Street Haymarket Retail
Sol Levy Tobacconist Extraordinaire 7-13 George Street Sydney Retail
The Great Southern Hotel 713 George Street Sydney Accommodation UAE Exchange Foreign Currency & Money Transfers 717 George Street Sydney Services
HSBC Bank 723 George Street Sydney Services
Daiso 724-728 George Street Haymarket Services
Priceline Pharmacy 725 - 731 George Street Sydney Retail
Palace Hotel 730 - 742 George Street Sydney CBD Accommodation
7 Eleven - 733 George Street 730 George Street Sydney Retail
City Hunter 733 George Street Sydney Retail
George Street Newsagency 733-755 George Street Sydney Retail
Key Asset Real Estate - Sydney 735 George Street Haymarket Services
Sydney City Thai Massage and Spa 737 - 739 George Street Sydney CBD Retail
Johnson's 737-739 George Street Sydney Retail
Chris Lai and Associates Solicitors 739 George Street Sydney Services
City Convenience 743 - 756 George Street Sydney Retail
Bing Lee Haymarket 743-755 George Street Haymarket Retail
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OP Travel 746-748 George Street Sydney Retail
Tom n Toms Coffee 748 George Street Haymarket Dining
Hisshou Teppanyaki 752 George Street Sydney Dining
TAB 752 George Street Sydney Entertainment
Cash Controller Money Lent 754-756 George Street Sydney Services
Body and Mind Thai Massage 755 George Street Sydney Retail
China Travel Service 756 George Street Sydney Retail
Cash Stop 757 George Street Sydney CBD Services Petaling Street Malaysian Hawker Food 758 George Street Sydney Dining
Yummy Chinese BBQ 760 George street Haymarket Dining
Subway 761 George Street Haymarket Dining Buddhist Craft and Joss Stick Trading Co 762 George Street Haymarket Retail
KFC 764 George Street Haymarket NSW 2000 Sydney Dining
Crocodile Senior Thai 766 George Street Haymarket Dining
Nua Lao Thai Restaurant 768 George Street Sydney Dining
Ezy Mart 768 George Street Haymarket Retail
Travelmate Money Exchange 770 George Street Haymarket Services Alfa City Loan Office & Super Bargain Centre 770 George Street Sydney Services
Crystal Palace Hotel 770 George Street Sydney Accommodation
Adventure Travel Bugs 789 George st Sydney Retail
790 on George Backpackers 790 George Street Sydney Accommodation
Chinese Noodle Bar 8/505 George Street, Sydney Dining
Lawrance Ordnance 800 George Street Sydney Retail
Poplar Central Asian Cuisine 803-813 George Street Haymarket Dining
Wicked Travel 804 George Street Sydney Retail
Ria Financial Services 806 George Street Sydney Services
Colombia Organik Cafe Espresso 810 George Street Sydney Dining
Travel Australia Centre 810 George Street Sydney Retail
Christ Church Street Laurence 810 George Street Haymarket Community
Mercure Sydney 812B George Street Sydney Accommodation
Cooper Foundation 818-820 George Street Sydney Services
Paxtons A-B/601 George Street Sydney Retail
Victoria's Basement 285 George Street Sydney Retail
Banh Mik Capital Square Building 730 George Street Sydney Dining
The Trust Company Capital Square Building, Shop G2, 730-742 George Street Sydney Dining
Pop Up Fruit Shop 450 George Street Sydney Dining
Mantra 2 Bond Street Cnr Bond and George streets Sydney Retail
Tobacconist Cnr George & Bridge Streets Sydney Retail
News Stand Cnr Goulburn and George Streets Sydney Retail
Woolworths Town Hall Cnr of Market and George Streets Sydney Retail
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Bond Street and George Street Fruit Kiosk Cnr Park & George Street Sydney Retail
Ernst & Young Corner of Bond Street and George Street Sydney Services
Hungry Jacks 680 George Street Sydney Dining
Twin Mart G03 Wynyard Centre Station, 301 George Street Sydney Retail
Capitol Computer G3, 614-626 George Street Sydney Retail
Redmond Fuss Pharmacy G3/730-742 George Sydney Retail
7 Eleven - 730 George Street G5/730-742 George Street Haymarket Retail
Street George Bank G6/730-742 George Street Sydney Services
Jones Lang LaSalle George Street & Ultimo Rd Haymarket Services
The Tower Apartments George Street Haymarket Services
Westpac Bank George Street Sydney Retail
Georges George Street Retail
Topshop GF, 387 George Street Sydney Retail
Deloitte Touche Tohmatsu Gowings Building, 452-456 George Street Sydney Services
Beijing Tong Ren Tang Australia Grosvenor Place, 225 George Street Sydney CBD Services
Bally Ground Floor 762 George Street Sydney Retail
Coach 455 George Street Sydney Retail
Jigsaw 455 George Street Sydney Retail
Swarovski 455 George Street Sydney Retail
David Lawrence 455 George Street Sydney Retail
Ralph Lauren 455 George Street Sydney Retail
Commonwealth Bank 455 George Street Randwick Services
Australia Study Care 309 George Street Sydney Retail
The Royal George Ground Floor, 810 George Street Sydney Entertainment
Jurlique 320 George Street Sydney Retail
Lee Sydney City Ground Floor, Shop 51 Mid-City Centre, 420 George Street Sydney Retail
Inmark Tower 500 George Street Sydney Retail
Rantzos Hairdressing Ground Floor, , 718 George Street Sydney Retail
NAB 468 George Street Haymarket Services
Georges Kebabs Ground Level 345 George Street Sydney Dining Brookfield Office Properties Australian Commercial Operations 600 George Street Sydney CBD Services
K2 Karaoke Ground Level, 388 George Street Sydney Entertainment
The GPT Group 455 George Street Sydney Services
Australian Public Service Commission 580 George Street Sydney Services
Australian Wool Corporation 580 George Street Sydney Services
Avant Insurance 580 George Street Sydney Services
HSBC Bank 580 George Street Sydney Services
The Style IAG House, 388 George Street Sydney Retail
ITOCHU Australia Limited Inside Summit Arcade 569 George Street Sydney Services
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Dentsu L30, 255 George Street Sydney Services
The GPT Group Level 05, 264 George Street Sydney Services
The Exclusive Adult Bookshop 585 George Street Sydney Retail
Sports Injury Massage Centre 585 George Street Sydney Medical
Dans House Chinese Cuisine 768 George Street Sydney Dining
Bongkot Thai Massage Level 1 & 2, 710 George Street Haymarket Retail
BT Action Internet Cafe Level 1 , 804 George Street Haymarket Dining
KTW Beauty Level 1 756 George Street Sydney Retail
Worldciti Medical Centre Level 1 and 2 758 George Street Sydney Medical
VACANT Level 1 Capitol Terrace 743 - 755 George Street Haymarket Vacant
ICBC Level 1, 220 George Street Sydney Services
Access EAP Level 1, 261 George Street Sydney Services
Results Laser Clinic Level 1, 261 George Street Sydney Medical
Costellos Opal Level 1, 280 George Street Sydney Retail
Mark Schiliro and Associates Level 1, 280 George Street Sydney Services
ACMN Level 1, 283 George Street Sydney Services
Ryan Lawyers Level 1, 285 George Street Sydney Services Chinese Herbal Medicine & Skin Care Centre Level 1, 319 George Street Sydney Retail
George Street Book Exchange Level 1, 599 George Street Sydney Retail
Andaman Thai Massage Level 1, 601 George Street Sydney Retail
Daiso Japan Haymarket Level 1, 727 George Street Sydney Retail
The Nerd One Level 1, 727 George Street Sydney Retail
OK DVD Level 1, 750A George Street Sydney Retail
Everything Adult Level 1, 754 - 756 George Street Sydney Retail
Ray White City South Level 1, 760 George Street Sydney Services
Nova Management Level 1, 770 George Street Sydney Services
Hairfree Centre Level 1, Shop 8, 428 George Street Sydney Retail
Pacific Pearl Level 1, Suite 11, 428 George Street Sydney Retail
Australian Jewellers Supplies Level 1, Suite 12, 428 George Street Sydney Retail
Jacobsons Jewellery Level 1, Suite 15, 428 George Street Sydney Retail
Euromounts Australia Level 1, Suite 16, 428 George Street Sydney Retail
Fleurette Beauty Level 1, Suite 3, 428 George Street Sydney Retail
Clothing Repairs Level 1, Suite 4, 428 George Street Sydney Retail
Bullion & Coin Club Australia Level 1, Suite 5, 428 George Street Sydney Retail
NSW Police Level 1, Suite 6, 428 George Street Sydney Police
Dental Excellence Level 1, 132 George Street Sydney Medical
Jet English College Level 1, Watson House, 300 George Street The Rocks Retail
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City Hunter 552 George Street Sydney Retail
Central Perk Backpackers Level 1,733-735 George Street Sydney Accommodation
The GPT Group level 1/611 George Street Sydney Services
Australia Square Level 20, 264 George Street Sydney Retail
Luxxottica Level 20, 264 George Street Sydney Retail
Ancestry.com Level1, 393 George street Sydney Retail
Worldciti Medical Dental Level3, 387 George Street Sydney Medical
Dick Smith Levels 1 & 2 George Street Sydney Retail
Pavilion Pharmacy LG 18-19, 450 George Street Sydney Retail
BAKU LG 22 580 George st Sydney Retail
The Lucky Charms Newsagents LG Shop 72/429-481, George Street Sydney Retail
Lifestyle Optical LG15/580 George st Sydney Retail
Blockout LG20, 455 George Street Sydney CBD Retail
So Good Jewelry Lot 22, 501 George Street Sydney Retail
Jones Lang LaSalle Lot 22, 501 George Street Sydney Services
Souvenir Gallery Lower Ground 155 George Street (DFS Galleria) Sydney Retail
Investa Property Group Lower Ground 283 George Street The Rocks Services
Kelly's Discount Books Lower Ground, 283 George Street Sydney CBD Retail
Nads Laser Hair Removal Marba House583 George Street Sydney Retail
Sunglass hut Mezzanine Level 261 George Street Sydney Retail
Kagui Shoes
RG 16, The Galeries Ground Floor (Next Hilton Hotel)500 George Street Sydney CBD Retail
Westpac Banking Corporation Sho 16 Sky View Plaza, 537-551 George Street Sydney Services
Fuji Japanese Bakery Sun Tower591 George Street Sydney CBD Dining
Top 10 Sound and Movie Shop 1 605 George st (entrance from Goulburn Street) Sydney Retail
Stewarts Gentlemens Outfitters Shop 1 741 George Street Sydney Retail
Marsil Cafe - Sydney Shop 1345 - 355 George Street Sydney Dining
City Convenience Store Shop 1551 George Street Sydney Retail
City Convenience Store Shop 1, 168-172 George Street Sydney Retail
Healthline Pharmacy Shop 1, 168-172 George Street Sydney Retail
Longton Lifestyle Hub Shop 1, 261 George Street Sydney Retail
Chatime Shop 1, 413 George Street Sydney Dining
Marsil Cafe - Sydney Shop 1, 505-523 George Street Sydney Dining
Style Plus Hair Dressers Shop 1, 551 George Street Sydney Retail
City Convenience Store Shop 1, 649 George Street Haymarket Retail
Marcs Shop 1, 743 - 745 George Street Haymarket Retail
Bunda Shop 1, Grand Walk, QVB, 455 George Street Sydney Retail
Chat Thai- the galeries Hilton Hotel 488 George Street Sydney Dining
Haigh's Chocolates Shop 1, Lower Ground, 500 George Street Sydney CBD Dining
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Black Cat Beauty Studio Shop 1, The Strand Arcade,412 - 414 George Street Sydney Retail
Swatch Group Shop 1/770 George Street Sydney Retail
G-Star Raw Store - World Square 455 George Street Sydney Retail
Cotton On World Square 684-686 George Street Sydney Retail
NAB - World Square Shop 1006644-680 George Street Sydney Services
Petit Espresso Shop 11, 537-551 George Street Sydney Dining
Chefs Gallery Shop 12, 537-551 George Street Sydney Dining
LUSH Fresh Handmade Cosmetics Shop 12, Ground Floor Regent Place,501 George Street Sydney Retail
Jumping Dumplings Shop 14, QVB Walk, George Street Sydney Dining
Mister Minit Shop 15, 259 George Street Sydney Retail
Snap Fitness Shop 15B, QVB Walk, George Street Sydney Retail
Beijing Alley Shop 16, 259 George Street Sydney Dining
Aveda Shop 16, 501 George Street Sydney Retail
Sole Mate Sneaker Boutique Shop 16, QVB Walk,George Street Sydney Retail
Linda Fashion Alteration Shop 17, LG QVB,George Street Sydney Retail
Pylones Australia shop 18, HSBC Centre 580 George st Sydney Retail
Gloria Jean's - Regent Place Lower Ground Floor,QVB, George Street Sydney CBD Dining
Chatime 501 George Street Sydney Dining
R & C Studio 569 George Street Sydney Retail
Gang Eng 569 George Street Sydney Retail
Colour 4 Image Style 569 George Street Sydney Retail
VACANT SHOP Shop 185569 George Street Sydney Vacant
ANS Desire Shop 187569 George Street Sydney Retail
Suncorp Bank Shop 1A 710 George st Sydney Services
In Mart Shop 1B, 710 George Street Sydney Retail
Egoboo Fashion Boutique Shop 1C, 710-722 George Street Haymarket Retail
Massage Therapy Shop 2 743 - 755 George Street Sydney Retail
Snow Lotus Massage 708 George Street Retail
Adventure Australia Shop 2, 741 George Street Sydney Retail
Ugg Australian Made 140 George Street Sydney Retail
The Cupcake Bakery 140 George Street The Rocks Dining
Lorna Jane George Street The Rocks Retail
Lovisa Shop 27 Lower ground level Pavilion Plaza, 580 George st Sydney Retail
Chatime Shop 2A 710 George Street Sydney CBD Dining
Pie Face Shop 2B, 710 George Street Haymarket Dining
Bankwest Shop 3, 710 George Street Sydney Services
Forcast Shop 3, 345 George Street Haymarket Retail
Combined Loan Office Shop 3, 630-634 George Street Sydney Services
Sunglass hut Shop 3, 770 George Street Sydney Retail
Zimma Tailors Shop 3, Lower Ground Floor, Sydney Retail
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QVB Building, 455 George Street
Seed Shop 3, Palings Lane, Ivy, 330 George Street Sydney Retail
Sachko Repair Shop 3-5, 631-635 George Street Sydney Retail
Peter Alexander Shop 3a, 770 George Street Sydney Retail
Zahli 330 George Street Sydney Retail
Peter Alexander Shop 4, 199 George Street Sydney Retail
Pete's Line Shop 4, 330 George Street Sydney Services
Five Star kebab Shop 4, 710 George Street Sydney Dining
Timezone Arcade Shop 4, 790 George st Haymarket Entertainment
Gifts at the Quay Shop 5, 505 George Street Sydney Retail
Curry Avenue Shop 6, 199 George Street Sydney CBD Dining
Lily's Clothing Alterations Shop 6, 500 George Street Sydney Retail
Son of Tuysuz Shop 6, 631 George Street Sydney Retail
Elements skincare and health Shop 6, Lower Ground, 500 George Street Sydney Retail
Sportsgirl QVB 683-689 George Street Sydney Retail
Currency Exchange International Shop 7b, NRMA Building, 388 George Sydney Services
King of Knives Shop 8, 505-523 George Street Sydney Retail
Lola Shop 8, Lower Ground Floor,QVB Building,455 George Street Sydney Retail
Valeries at the galeries 500 George Street Sydney Retail
Breadtop Shop A07 Lower Ground, 500 George Street Sydney Dining
The Eyecare Company The Galeries500 George Street Sydney Retail
Easy Way Bubble Tea - Haymarket 261 George Street Sydney Dining
Chilli and Spicy Restaurant Shop B, 653 George Street Sydney Dining
Uneed Beauty Shop E, 653 George Street Haymarket Retail
China Books Shop F3 1/F Citymark Building 683 - 689 George Street Haymarket Retail
Town Hall Florist Level 1 Citymark Building, 683 George Street Sydney Retail
Starbucks Shop g 03 - lower ground, 580 George Street Sydney Dining
Reebonz Pty Ltd Shop G01 Capitol Square, 730-742 George Street Sydney Retail
Goldmate Shop G01, 570 George Street Haymarket Retail
Icontact Optometrists 683 - 689 George Street Sydney Retail
Iris Collections Shop G12, Citymark Building, 683-689 George Street Sydney Retail
Angel Fit Ladies Shoes Shop G1B Citymark Building Arcade 683 - 689 George Street Haymarket Retail
OPSM Shop G2 City Mark Building, 683-689 George Street Sydney Retail
Senario Cafe Bar Shop G2, 280 George Street Haymarket Dining
Western Union Money Exchange Shop G2, 580 George Street Sydney CBD Services
Sportsgirl George Street 301 George Street Sydney Retail
Sportsgirl - Wynyard Shop G29 Met Centre 273 George Sydney Retail
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Street
Capitol Computer Shop G29 Met Centre 273 George Street Sydney Retail
The Dough Collective Shop G3, Capital Square, 730-742 George Street Sydney Dining
O'Dough Bakery Shop G5 614 George Street Sydney Dining
Western Union Currency Exchange Shop G5, 614 George Street Sydney Services
Paper Scissors 614 George Street Sydney Retail
Sydney Party Decorations Shop LG 12, 500 George Street Sydney Retail
Industrie Shop LG1, Wynyard Centre, 301 George Street Sydney Retail
Vodafone Shop LG11, 500 George Street Retail
Primary Dental Shop M2, 580 George Street Sydney Medical
Max Brenner Shop M3, 580 George Street Sydney Dining
Massage King
Shop MG 24, Metcentre, 273 George Street Sydney NSW 2000 Australia Sydney Retail
The Original California Buritto Company Shop T14, 259 George Street Sydney Dining
Savage Grill Shop T14, 259 George Street Sydney Dining
Opals on George Shop T17 259 George Street Sydney Retail
Seoul-Ria Korean Restaurant Shop1388 George Street Dining
Coffee Boulevard Shop1, 605-609 George Street Sydney Dining
Napoleon Perdis Shop1B, 710-722 George Street Haymarket Dining
Anethea Crawford Shope 10.03684-686 George Street Haymarket Retail
Lord of the Fries Shops 24 & 26 QVB Building Level 1, 455 George Street Sydney Dining
Hunt Leather Skyview Plaza, 537-551 George Street Sydney Retail
Outkast Strand Arcade412 George Street Sydney Retail
L'Etoile Elite Suite 1 and 2, Level 2, 261 George Street Sydney Retail
Memocorp Australia 350 George Street Sydney Services
Entourage 259 George Street Sydney Retail
Mobile Square Suite 9A, Level 1, 428 George Street Sydney Retail
THAT ORGANIC SALON (formerly Tantrix Tanning & Beauty Bar)
T27 Capitol Square, 732-742 George Street Sydney Retail
Attik 500 George Street, The Galeries Sydney Retail
Mecca Cosmetica The Galeries Victoria, 500 George Street Sydney Retail
Lifestyle Optical 500 George Street, The Galeries Sydney Retail
Incu Clothing 500 George Street, The Galeries Sydney Retail
Cleopatra Body & Nails 500 George Street, The Galeries Sydney Retail
Sugar Fix 500 George Street, The Galeries Sydney Retail
Freedom 500 George Street, The Galeries Sydney Retail
Kinokuniya Books 500 George Street, The Galeries Sydney Retail
Shinka Galeries 500 George Street, The Galeries Sydney Retail
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Simply Noodles 500 George Street, The Galeries Sydney Retail
Alpha60 500 George Street, The Galeries Sydney Retail
Nu and Nan 500 George Street, The Galeries Sydney Retail
The Body Shop 500 George Street, The Galeries Sydney Retail
Kagui 500 George Street, The Galeries Sydney Retail
EB Games 500 George Street, The Galeries Sydney Retail
The Lucky Charms Newsagents 500 George Street, The Galeries Sydney Retail
Monster Threads 500 George Street, The Galeries Sydney Retail
Shaver Shop City 500 George Street, The Galeries Sydney Retail
Novo Shoes - Galeries 500 George Street, The Galeries Sydney Retail
Cafe Rosso 500 George Street, The Galeries Sydney Dining
Carhartt Galeries Sydney 500 George Street, The Galeries Sydney Retail
Brent Wilson 500 George Street, The Galeries Sydney Retail
Dangerfield 500 George Street, The Galeries Sydney Retail
Gloss Cosmetics 500 George Street, The Galeries Sydney Retail
The Athlete's Foot 500 George Street, The Galeries Sydney Retail
Industrie 500 George Street, The Galeries Sydney Retail
Paper Scissors 500 George Street, The Galeries Sydney Retail
Sushi Hotaru 500 George Street, The Galeries Sydney Dining
Tommy Bahama 500 George Street, The Galeries Sydney Retail
TLS Dry Cleaners The Ivy Building, 330 D George Street Sydney Retail
Haigh's Chocolates The Pavilion, 580 George street Sydney Dining
City of Sydney RSL Club The Strand Arcade 412-414 George Street Sydney CBD Community
China Republic Restaurant Westminister House 565 George Street Sydney Dining
Westpac World Square World Square Shopping Centre, 680 George Street Sydney Retail
Active Kids Centres for Excellent World Square 650 George Street Sydney Retail
High Street
Organisation Postal Address Suburb Type
Rush Hairdressing 166-168 High Street Randwick Retail
Sean Wilkins & Company 5C/66 High Street Randwick Services
Lung Function Assessment Centre 60 High Street Randwick Medical
BH Jarvie PTY LTD 60 High Street Randwick Services Australian Cancer Research Foundation 64 High Street Randwick Medical
Simon's Wok 64 High Street Randwick Dining
Spectrum Medical Imaging 66 High Street Randwick Medical
Alldis and Cox 66 High Street Randwick Services
The Vein & Skin Centre 66 High Street Randwick Medical
Bar Coluzzi 66 High Street Randwick Dining
Wales Medical Centre 66 High Street Randwick Medical
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Sydney Childrens Hospital High Street Randwick Medical
Healthscope Pathology L1 66 High Street Randwick Medical
Sky Blue Dermatology Level 2A 66 High Street Randwick Medical
South Eastern Sydney Local Health District
Level 3 High Street Building - Prince of Wales Hospital Randwick Medical
Wales Medical Centre Level 5/ 66 High Street Randwick Medical
Gastroenterologist Level 6, Wales Medical Centre 66 High Street Randwick Medical
Randwick Cardiology Levels 2- 3 66 High Street Randwick Medical
R Mundell Surgery
Shop 1, Ground Floor Wales Medical Centre 66 High Street Randwick Medical
Medical Centre Pharmacy
Shop 2, Ground Floor Wales Medical Centre 66 High Street Randwick Retail
Fresh on High Shop 5, 166-168 High Street Randwick Retail
Ellis Janks Physiotherapist
Suite 13, Randwick Centre 166-168 Belmore Road (Cnr High Street) Randwick Medical
Combined Rheumatology Practice Suite 2B, Level 2 66 High Street Randwick Medical
Sydney Children's Sleep Disorder Clinic
Suite 2c, 4, 7, 8 Level 2, Wales Medical Centre 66 High Street Randwick Medical
24/7 Nursing and Medical Services Suite 5A/ 66 High Street Randwick Medical
SEG South Eastern Gastroenterology Suite 6 Level 7 66 High Street Randwick Medical
South Eastern Gastroenterology Suite 7C/66 High Street Randwick Medical
Physio Posture Fitness
Wales Medical Centre L4 66 High Street Randwick Medical
Paediatric Surgeon
Wales Medical Centre Level 7 66 High Street Randwick Medical
Rawson Place
Organisation Postal Address Suburb Type
Rush Hairdressing 166-168 High Street Randwick Retail
City Convenience 11 Rawson Place Sydney Retail
Ezy Mart 11/23 Rawson Place Sydney Retail
In Cafe Corner of Rawson and Pitt Sydney Dining
YHA Ltd (Sydney Central YHA) 11 Rawson Place Sydney Accommodation
Scubar 4/11-23 Rawson Place Sydney Retail
McKell Building 2-24 Rawson Place Sydney Services