Altitude Connector for MS Dynamics...Altitude Connector for MS Dynamics enabled us to unify customer...
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Integrate CRM/ Contact center Use the CRM application as the interface to the contact center. Consolidate all info through one single interface. Deliver a Superior Customer Service Information gathered during the interaction is available to all company immediately, allowing a 360º view of customers in all departments. Altitude Connector for MS Dynamics Altitude Connector for MS Dynamics enabled us to unify customer information that was spread all over the different departments of out company. We also increased our operational efficiency and performance due to the seamless integration between our CRM and Altitude Xperience. Business Manager, Multinational Retailer Reduce Costs Reduce integration and deployment time. Short training time due to agents working on a familiar interface increases productivity. Consolidate Customer Information from the Contact Center to All Departments of Your Company BENEFITS
Transcript of Altitude Connector for MS Dynamics...Altitude Connector for MS Dynamics enabled us to unify customer...
Integrate CRM/Contact center
Use the CRM application asthe interface to the contactcenter. Consolidate all info
through one single interface.
Deliver a SuperiorCustomer Service
Information gathered duringthe interaction is available to
all company immediately,allowing a 360º view of
customers in all departments.
Altitude Connector for MS Dynamics
Altitude Connector for MS Dynamics enabled us to unify customer information that was spread all over the different departments of out company. We also increased our operational efficiency and
performance due to the seamless integration between our CRM and Altitude Xperience.
Business Manager, Multinational Retailer
Reduce Costs
Reduce integration anddeployment time. Short
training time due to agents working on a
familiar interface increases productivity.
Consolidate Customer Information from theContact Center to All Departments of Your Company
BENEFITS
AUTOMATIC ACTIVITY GENERATION For each interaction, Altitude Xperienceautomatically generates a MS Dynamicsactivity, along a contextualized pop-up.
AUTOMATIC CONSOLIDATIONAutomatically gathers and synchronizes
all information exchanged in all departments of the company
FEATURES
UNIFIED MANAGEMENTHandle all interaction at
the contact center through the MS Dynamics CRM application interface.
MULTICHANNELSeamless customer experience for
all interactions, regardless ofchannel or point of contact.
AUTHENTICATION Agents log in to the CRM application
interface and start working seamlesslyon Altitude Xperience.
CAMPAIGN HANDLINGAgents open campaigns and set
ready to start handling interactions.
C O N T A C T U SWWW.ALTITUDE.COM
Improve Customer Experience and Operational Efficiency
