Handling compensation for disrupted passengers can cause strain on your staff, your image and your finances. Many airlines have no way of knowing if passengers received the right compensation or used their vouchers. They only discover the final cost long after the event.

Amadeus Altéa Compensation Management can’t prevent disruptions from happening, but it can certainly help you predict and control the cost while protecting your brand.

Faster compensation means happier customersIt’s vital to give your disrupted passengers the compensation to which they are entitled (no more, no less) as fast as possible. Travellers hit by delayed or cancelled flights are understandably impatient and the last thing you need is for agents to take the wrong compensation decision under pressure.

Altéa Compensation Management uses information from Altéa Departure Control and key data such as the

type of disruption and boarding point to compute the right compensation package for each traveller.

Clear, intuitive workflows and pre-populated menus simplify decision-making and guide your agents to the right offer in seconds.

You can provide many types of compensation (monetary, services, air miles) or create multiple compensation packages.

You set the rules for who gets what, where and whenKeep control of your compensation costs by setting clear, customised business rules for: each type of disruption; different scales of disruption; each boarding point and each individual customer’s profile.

Bring your costs under controlTrack costs using Altéa Compensation Management’s daily reports on all compensation issued and updated. Perform in-depth analysis and cross-check vouchers with invoices from hotels, catering services and other third-party providers.

Track fraud and reduce errorsIt’s hard to fight fraud if staff are still filling in pre-printed vouchers by hand. Altéa Compensation Management prints vouchers individually, each with its unique identification number.

Altéa Compensation Management is an option for airlines using Amadeus Altéa Departure Control - Customer Management. Passenger information is recuperated automatically, minimising the risk of errors.

Altéa Compensation ManagementTake control of your compensation costs

Altéa Compensation Management lets you take control of your airline’s

compensation costs by guiding agents to offer the right compensation to each

traveller in any disruption scenario ... anywhere.

AIRLINES

© 2

014

Amad

eus

IT G

roup

SA

Trusted technology partner As the global travel industry’s leading technology partner, Amadeus is committed to helping you overcome your biggest business challenges by continuing to provide innovative and advanced integrated solutions, plus best-in-class support and expert consulting services.

Find out more For further information, visit amadeus.com/airlineit or speak to your Amadeus Account Manager today.

amadeus.com

Guided issuance flow_ Intuitive, guided workflows

_ Computation of optimised compensation recommendations

_ Individual or group compensation capabilities

Customise with business rules_ Easy-to-use rule administration interface

_ Rules for type and scale of disruption; boarding point; customer profile

_ Many types of compensation

_ Several types of compensation packages

Post-issuance management_ Retrieve and update all valid vouchers from Altéa Departure Control - Customer

Management even after the flight has been archived

_ Unique identification number for each voucher

_ All voucher data can be retrieved

Tracking and reporting capabilities_ Compensation history accessible from customer list or customer record

_ Daily compensation reports in .xml format

_ Detect fraud

Amadeus Altéa Compensation Management is an option for customers using Amadeus Altéa Departure Control – Customer Management

Key features of Amadeus Altéa Compensation Management

Get daily compensation reports in xml format for in-depth analysis and reporting

Intuitive workflows guide your agents to the right compensation offer faster

Display and update voucher status at any time