ALLTEL
description
Transcript of ALLTEL
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ALLTEL
RESEARCH QUESTIONS AND OBJECTIVES
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TARGET AUDIENCE
• Youth age between 18-25• Include undergrads, grads• Ask if they have a cellular phone. If yes, are they
on family plan, if yes what service.• If they don’t have a cell phone would they
consider to buy one. what do they look when they go to buy a cell phone (give choices and ask them to rank in preference)?
• This would help to determine the factors they look at when the buy a cell phone and cell phone service.
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Factors that influence the target audience
• If they look at the cell phone features like the outer look, color screen etc or they think about the plan too.
• Are they aware of Alltel? do they know they have unlimited nights and weekends
• If not would they consider switching. if not why so?
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Advertisements
• Ask them have they seen the Alltel ad in television? If yes then do they like it?
• What brand ambassador would you like to see to promote Alltel?
• Do they feel they took the service because of brand ambassadors they had? cool, funky advertising?
• If not the brand ambassadors, what are the other factors that influenced them to buy their current cellular service.
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Questions …and more questions!
• Average bills, average expenditure on other services like ring tone downloads, games etc.
• Their perception of price i.e. do they think they pay more or do they consider the price they pay to be fair.
• Complaints that they have with any service or some change that they would appreciate (not in cell phones, only in the service).
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Family… Matters ?
• Family details like who do they stay with or how many members are there in their families.
• Would they be willing to use internet or IM on their phones if they were explained the right procedure to it.
• What do they think about the concept of Hello Tunes?
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Associations
• What do they associate their cell phones to (helps in deciding what message to communicate)