355 ToRmusK RoAd, CAsTLemiLK, gLAsgoW g45 0HfTel: 0141 634 8016 fax: 0141 634 9016

e-mail: info@ardenglen.org.uk

A Recognised Charity no. sC032542

ALLoCATingouR Houses

You have applied for housing with Ardenglen Housing Association.The purpose of this information leaflet is to:-

• Explain to you how your application is dealt with

• Let you check that the points which have been awarded are correct.

• Let you know how to complain if you feel that you have been dealt with unfairly.

What will happen when i apply for housing with Ardenglen?

• Inthemajorityoflets,theAssociationusesapointssystembasedonhousingneedtodeterminewhogetspriorityforhousing.

• AsmallnumberofletsaremadeeachyeartoexistingtenantsofArdenglenthatareallocatedpurelybylengthofapplication.Thesearecalled“AspirationalTransfers”

• Onceyourapplicationhasbeenreceiveditwillbeassessedtoseewhetheryouqualifyforanypoints,andifsohowmany.

• Thosewithmostpointshavemorechanceofbeingrehoused.Thosewithzeropointshaveverylittlechanceofbeingrehoused.

What happens if i get accepted on to the waiting list?

Thereareactually3waitinglistsanddependingonyourcircumstancesyouwillbeacceptedontooneoftheselists.

List1: TenantsofArdenglenHousingAssociation.

List2:WaitinglistapplicantswhoarenotArdenglentenants.

List3: Peoplenominatedbyotheragencies.

IfyouareacceptedontooneoftheliststheAssociationwillwritetoyoulettingyouknow:-

• Whichapartmentsizeyouqualifyfor

• Whichlistyouareon

• Thelevelofpointsthatyouhavebeenawarded

Does this mean I will be offered a house? How allocations are made.

TheAssociationcannotguaranteethatanofferwillbemadetoeveryoneonthewaitinglist.

Offersaremadetoapplicantsonall3waitinglistsaccordingtoaquota,whichisseteachyear.Thismeansthatapplicantsonallwaitinglistshaveachanceofbeingofferedahouse.

Does this mean I will be offered a house? How allocations are made.

Themainfactorswhichinfluenceoffersbeingmadeare:-

• Thenumberofpointsyouhavecomparedtootherpeopleonthelist.Usuallythepersonwiththemostpointsreceivestheoffer.Therearerareexceptionstothis.

• Thenumberofhousesthatbecomeavailabletolet.

• Thetypeofpropertyandareathatyouarepreparedtoaccept.Ifyouareonlypreparedtoacceptpropertyinhighdemandareasyoumayhavelongertowait.

How many offers will be made?

Thenumberofoffersyoureceiveisunlimited.Whereverpossible,wewilldiscusswithyoutheareasthatyouarewillingtoconsideracceptinganofferofhousingin.Fromtimetotimewemayletyouknowwherehousesforletbecomeavailableandinviteyoutohaveyourinterestnotedinsuchproperties

What happens if i do not get accepted for offers of housing?

Therearecertaincircumstanceswhereyourhousingapplicationmaybesuspendedfromreceivingoffersofhousing.Reasonsforthiswillincludeoutstandingtenancyrelateddebtorpreviousantisocialbehaviour.Inthesecircumstancesyouwillreceivealeafletgivingyoudetailsofthereasonforsuspensionandwhatyoushoulddotohaveitlifted.

How do you assess if my household is overcrowded?

Anyentitlementtoovercrowdingprioritywillbemadeonthebasisthateachhouseholdshouldhaveaccesstoalivingroomplus

•Onebedroomforcouples/partners•Onebedroomforsingleadults/parents•Onebedroomfortheonlychildinahousehold•Onebedroomforapersonover14yearsold•Ifyourhouseholdhasmorethanonechild; -Onebedroomfor2childrenofdifferentsexesaftertheoldest

childreaches10yearsold

How do you assess if my household is overcrowded?

-Onebedroomforchildrenofthesamesex,aftertheolderchild reaches14years(unlessthereisa10yearagegapinwhichcaseabedroomeach)

Thesearethenormalrulesweuse.Ifyouprefertobeconsideredforadifferenthousesizethanusual,youshouldletusknow.

PleasenotefromApril2013Ardenglen’spolicydiffersfromthesharingbedroomcriteriasetbytheGovernmentforthepurposesofassessinghousingbenefit.TenantswhoareassessedashavingmorebedroomsthannecessaryasperGovernmentruleswillbesubjecttoa14%(1extrabedroom)or25%reduction(2ormorebedrooms)inhousingbenefit.

Statement of Confi dentiality

Allinformationprovidedbyyouwillbetreatedintheutmostconfidencebystaffandwillnotbeforwardedtoathirdpartywithoutyourpriorwrittenconsent.

Review of Policy

Ardenglencloselymonitorallpoliciesandproceduresonaregularbasisinordertocontinuetoimprovetheserviceswhichweoffer.Anycomments,suggestionsorcomplaintmadebyapplicantswillbetakenintoconsiderationduringthenextAllocationReview.

How do i complain?

Wehopethatyouwillnothavecausetocomplain.However,ifyoudowishtomakeaformalcomplaint,thisshouldbedirectedinthefirstinstancetotheSeniorHousingOfficer.Shouldyouremaindissatisfied,theSeniorHousingOfficerwilldiscusstheAssociationComplaintsProcedurewithyouandwillbeavailabletoadviseandassistshouldyouwishtotakeyourcomplaintfurther.

Statement of Confi dentiality

Review of Policy

How do i complain?

1. IF YOU DO NOT HAVE SECURE ACCOMMODATION OF YOUR OWN

You can receive points at ONE of the levels shown below

You are threatened with homelessness- Youarethetenantofaprivatelandlordandyourlandlordhas

servedyouwithaNoticetoQuit. OR- Youareanowner-occupierandyourhouseisbeing

repossessedwithinthenext2months.OR- Youliveintied,armedforces,NASSorsupported

accommodationandhavebeentoldyoumustleavethiswithinthenext2months.

You do not have secure accommodation- Youarelivingintemporaryaccommodation(suchasa

hostel,caravan,bedandbreakfastorothertypeofshortstayaccommodation),butthereisnoimmediateneedforyoutoleaveOR

- Youdonothavesecureaccommodationandyoucannotreasonablycontinuetolivethere.Forexample,youlivewithyourpartnerorspouseandtherelationshiphaspermanentlybrokendown

Separate households coming together- Youandyourpartnercurrentlyliveapartinseparatehouses

whereyouarenotthehouseholders.Youwanttocometogethertoliveinthesamehouse.

You are living with family and need a permanent home of your own

- Youareliving“careof”anotherhousehold(forexample,withfriends,parents,partner’sparents,otherrelatives)

You have no fixed address

You do not have long-term secure accommodation- YouhaveaShortScottishSecureTenancy,OR- YouhaveaprivateleasebuthavenotreceivedaNoticeto

Quitfromyourlandlord

Type of Housing need poinTs

THe PoinTs sYsTem:

30

15

15

12

12

5

2. IF YOUR PRESENT ACCOMMODATION IS IN POOR CONDITION AND/OR IT DOES NOT HAVE BASIC FACILITIES

You can receive points at ONE of the levels shown below

ONE of the following statements applies to your present accommodation

TWO OR MORE of these statements apply to your present accommodation

• Statementsonpropertyconditionandfacilities- Youarethehouseholder,andthehousehasstructural

problems- Youarethehouseholder,andthehousehassevererisingor

penetratingdamporwaterpenetration- Therearenowindowsinaroomthatyouorapersonwhowill

bere-housedwithyousleepsin- Thepropertydoesnothavesatisfactorycentralheating- Thekitchendoesnothaveasinkwithasupplyofbothhot

andcoldwater- Thepropertydoesnothavesatisfactoryfacilitiesforthe

cookingoffood- Thereisnoinsidetoiletfortheexclusiveuseofthepeople

livinginthehouse- Thereisnofixedbathorshowerandwash-handbasin,with

hotandcoldwater- Thepropertyhasothersignificantdefectsnotcoveredinthe

listabove

Type of Housing need poinTs

10

15

3. IF YOU HAVE TO SHARE BASIC FACILITIES WITH OTHERS

You can receive points at ONE of the levels shown below

Ifyoushareanyofthefollowingfacilitieswithfamilyorfriends,orasalodger

Ifyoushareanyofthesefacilitiesinabedsitorhostel,orinaHouseinMultipleOccupation

• Facilitiessharedwithothers- Cookingfacilities,Toilet,Bathorshower,Livingarea/room

TYPe of Housing need PoinTs

4) IF YOUR PRESENT ACCOMMODATION IS OVERCROWDED, OR IF IT IS TOO BIG

You can receive points at ONE of the levels shown below

- 3ormoreextrabedrooms- 2extrabedrooms- 1extrabedroom- Youneed1ormoreextrabedroom,becauseyouhave

regularovernightaccesstochildrenwhodonotlivewithyoupermanently

- Youorsomeonewhowillbelivingwithyouispregnant,andthiswillresultinaneedforanextrabedroom

- Abedroomyouhaveistoosmallforthepeoplesharingit(e.g.twochildrensharingasmallsinglebedroom)

- Anynumberofextrabedroomsandyouliveina4apartmentorlarger.

OnlyArdenglentenantswhohavelivedintheirpresenthouseforatleastoneyearcanreceivethesepoints.Theaimistohelpusmakethebestuseofourhousesbyfreeinguplargerhousesthatareinhighdemand.

- Oneormoreextrabedroomsyoudon’tneed (tenantsofanysociallandlordcanreceivethese

points,iftheyarewillingtomovefromahousethatislargerthantheyneed)

You need

or

You have

6

10

251512

12

12

12

8 per bedroom

6 per surplus

bedroom

5. IF YOU NEED TO BE RE-HOUSED FOR HEALTH REASONS

To receive these points, you must complete the medical questions in the housing application form. You can receive points at ONE of the levels shown below.

One applicant needs to be re-housed for medical reasonsYou are housebound or an emergency caseForexample,youcannotleaveyourhouseatallorwithoutphysicalassistance;gettingupanddownstairsisimpossibletomanage;yourcurrenthouseisnotorcannotbeadaptedforyourneeds;oryoucannotreturntoyourpresentaccommodationifyouareleavinghospitaloranursinghomeYou have mobility problems or serious physical or mental health problems, and your current housing severely restricts your daily activities Forexample;gettingupanddownstairsisdifficulttomanage;oryouhavedifficultyleavingandenteringyourhousewithouthelpYou have other health or mobility problems that could be alleviated by more suitable housingForexample,asthmasaggravatedbyheatingtype;mentalhealthproblemsthatareadverselyaffectedbyyourpresenthousingconditions;mobilityproblemsthathavesomeimpactondailyactivityInallcaseswheremedicalpointsareawarded,weneedtobesatisfiedthatyouhaveadisabilityorarecognisedillnessormedicalconditionandthatre-housingwouldmakeapracticaldifferenceinhelpingtoalleviateormanagethecondition.Ifmorethanonepersoncoveredbytheapplicationneedstobere-housedformedicalreasons:

- 30,15,or5pointswillbeawardedasabove(basedonwhicheverpersonhasthegreatestneed)

- Anadditional5pointswillbeawardedtorecognisethesituationofthehouseholdasawhole

TYPe of Housing need PoinTs

30

15

5

5

10

6. IF YOU NEED TO BE RE-HOUSED DUE TO SERIOUS HARASSMENT

You can receive points at ONE of the levels shown below.

• Youormembersofyourfamilyareexperiencingveryseriousproblemsduetotheactionsofothersthataretargetedspecificallyatyou.Yourphysicalsafetyoryourhomeisatriskand/oryourabilitytocopewithdailylifehasbeenseriouslyaffectedasaresult.

• Youormembersofyourfamilyareexperiencingthesetypesofseriousproblems.Whileyoumaynotconsideryourselftobeinimmediatephysicaldanger,yourqualityoflifeisbeingadverselyaffectedbytheharassmentdirectedtowardsyou.

Wewillusethesepointstoaddressissuessuchascriminalharassment,domesticabuse,racialharassmentandothertypesofhatecrimes.Ifyoureceiveharassmentpoints,wewill:

- ProvideinformationaboutmakingahomelessapplicationtoGlasgowCityCouncilsincethiswillgenerallyprovideaquickerroutetore-housingforpeopleinthesetypesofemergencycircumstances.

- Keepintouchwithyou,sothatapplicationiskeptunderregularreview.

TYPe of Housing need PoinTs

40

20

7. YOU NEED TO MOVE TO GIVE OR RECEIVE ESSENTIAL SUPPORT

Youoramemberofyourfamilyneedstomovetotheareatogiveorreceiveessentialfamilysupport(wemayseekconfirmationfromsocialworkdepartmentorotherofficialagency)

8. YOU NEED TO BE RE-HOUSED FOR SOCIAL REASONS OR BECAUSE OF THE PARTICULAR NEEDS OF YOU OR A MEMBER OF YOUR HOUSEHOLD

You can receive points for ONE OR MORE of the needs shown below

Youhaveexperiencedproblemswithneighboursoveraperiodoftimeand/oryouaredissatisfiedwiththeareayoucurrentlylivein,andwishtobere-housedbecauseofthis

Youwanttomovetobeclosertoworkoracollege/trainingcourseyouareattending

YouhaveotherneedsnotdescribedinthePolicythatweagreearerelevanttoyourre-housingneeds

TYPe of Housing need PoinTs

5

5

5

HomeLess oR AbouT To be HomeLess

Needadvice?Needassistance?Needaccommodation?TheCommunityCaseworkServicescanhelp.Justcallusorvisityourlocaloffice.

FormoreinformationaboutHousinginGlasgowpleasevisittheGlasgowHousingOptionsGuideatwww.glasgow.gov.uk/housingoptions

Homeless Team Opening Hours08.45-16.45MondaytoThursday/08.45-15.55Friday

ContactsEast Casework Service33BurnmouthRd,G334STTel:01412766153

South East Casework Service187OldRutherglenRd,G334STTel:01412768201

South West Casework Service27BrockburnRoad,G525BGTel:01412766180

Greater Pollock Casework Service27BrockburnRd,G535BGTel:01412766182

West Casework Service20DunkennySquare,G158NBTel:01412873158

North Casework Service30MansionSt,G225SZTel:01412766169

Refugee Support Service180CentreStreet,G58EETel:01412871800

Prison Casework ServiceBarlinniePrison,G332QXTel:01417702123