Allison A. Thompson 1402 Bell Trace Dr. Antioch, TN 37013

(615) 585-2739 allison.thompson28@gmail.com

SUMMARY Charismatic, eloquent, conscientious, and innovative employee with diverse experience in the service industry, sales and marketing, and State Government as well as a Bachelor of Arts in English-Writing.

WORK EXPERIENCE

STATE OF TENNESSEE DEPARTMENT OF HUMAN RESOURCES 12/2014-PRESENT HR Generalist (position title Admin Services Assistant 4) (8/2015-Present)

Provides HR support as the principal HR Staff member to the Department of Human Resources and MOU Agencies (approximately 600 employees) for a multitude of tasks, including Performance Management Coordinator, payroll, Time and Labor, Agency Benefits Coordinator, FMLA Coordinator, Affirmative Action planning coordinator, Worker’s Compensation coordinator, Edison Security, learning coordinator, OSHA coordinator, garnishments, new employee orientations, all employee transactions and all tasks associated with these roles.

• Maintains confidential material and personnel files for approximately 600 employees.

• Runs queries and reports in Edison system at request of Executive team within 24 hour turnaround and turns raw data into a summary report.

• Composes hire/promotional memos for Executive Staff of DOHR, Governor’s Office, and MOU agencies.

• Lists job postings on the DOHR website per the request of HROs and contacts from State Departments.

• Updates department contact list with changes as they occur in Outlook.

• Sorts mail received by the department and either takes action, responds or transfers to the appropriate division.

• Completes special projects assigned by Assistant Commissioner o Writing and compiling the Standard Operating Procedures for HR job responsibilities. o Composed PowerPoint training materials for Time and Labor training for new DOHR

employees and supervisors o Composed PowerPoint training materials for full implementation of the electronic Personnel

Action Form (ePAF) for DOHR staff and conducted the training to department supervisors and managers.

Admin Assistant 1 (12/2014-8/2015)

Served as Executive Assistant to Assistant Commissioner 2. Maintained calendar, appointment requests, and communication for Executive team member. Monitored Assistant Commissioner’s email and correspondences Handled travel arrangements for in and out-of-state travel.

o Traveled with Assistant Commissioner to provide support away from the office. Tracked Executive Service postings and prepared documents for signature by the Assistant

Commissioner. Provided back up to Receptionist ASA2. Wrote NASPE award application for the HR Program that won one of the awards at the NASPE

conference. Maintained records and spreadsheets for Voluntary Buyout Program (VBP) applicants; provided

updates to Assistant Commissioner, Deputy Commissioner, and Commissioner on progress.

GENERAL JACKSON SHOWBOAT 3/2010-6/2010 AND 3/2011-5/2015

Banquet Server

• Provided superior customer service in a high stress environment.

• Trained new employees.

STATE OF TENNESSEE GENERAL ASSEMBLY 1/2014-5/2014 Legal Researcher/Temporary Session Writer

Composed resolutions and proclamations that had been assigned by working with minimum supervision while managing time and assigned tasks in an efficient and expedient manner.

Reviewed and edited resolutions and proclamations before submission. Managed phone shifts to answer questions about the process of requesting a resolution or

proclamation. Researched the subject if limited information was provided or unavailable. Met deadlines for submission of resolutions and proclamations.

METRO NASHVILLE PUBLIC SCHOOLS 1/2013-1/2014 Substitute Teacher

• Managed classrooms for grade levels Pre-K-12.

• Followed the lesson plans of the teacher.

• Created supplemental lesson plans.

• Communicated with students, faculty, and staff about different protocols at different schools.

• Adjusted quickly to new environments and instructions.

DISH MAGAZINE 7/2011-11/2011 Intern

• Assisted in brainstorming ideas for articles for the monthly magazine.

• Researched and authored articles with minimal supervision. (Writing samples can be provided upon request)

• Met deadlines for published articles.

BOOKS A MILLION 11/2010-3/2011 Sales Associate

• Customer service-oriented, retail position.

• Cashiered and stocked bookshelves in an expedient and organized way.

STATE OF TENNESSEE 6/2009-8/2009 AND 6/2010-10/2010 Summer Intern

• Administrative assistant to Human Resources Director of the Treasury Department.

• Completed editing and research projects, provided input on and the creation of solutions to human resources problems and proofreading emails, legal documents and personal letters.

• Assisted in creating training programs for the director’s use and set up plans for said programs that included scheduling, content of presentations, finding proper presenters, budgets, and venues, as well as drafting a template for six-month and yearly employee performance evaluation forms with minimal supervision.

• Secretarial work (i.e. filing and data input).

• Scheduled appointments and maintained calendars for up to six other employees, assisted clients with office information, answered phones, and directed calls to appropriate contacts.

VECTORMARKETING 5/2008-8/2008 Senior Sales Advisor/Sales Representative

• Managed own personal franchise of Cutco Cutlery, including the responsibility of creating prospect list, making phone calls, setting up appointments, time management, customer service and relations, placing orders, recording all relevant business information, creating new business, and filing reports with manager on a weekly basis.

• Achieved Key Staff position; high-ranking status within the branch.

• Consulted and assisted new employees in establishing their personal routines and schedules as well as sharing of ideas and tips on proven and efficient methods of working as well as providing product training.

EDUCATION

Middle Tennessee State University – Murfreesboro, Tennessee Bachelor of Arts—August 2013 Major – English/Creative Writing; Minor—Theater

Transferred to MTSU University of Nebraska, Lincoln – Lincoln, Nebraska

Major – English; Minor – Medieval/Renaissance Studies Pope John Paul II High School – Hendersonville, Tennessee

SKILLS

• Microsoft Office: Word, Excel, Powerpoint, Outlook

• iWork: Pages, Keynote

• Google Docs, Gmail Calendar

• Proficient with both Windows and Macintosh operating systems

• Experience researching via internet, including Amazon, Ebay, Google, and other search engines, as well as research via hardcopy sources—Familiar with both Library of Congress and Dewey Decimal shelving systems

• Proofreading/editing/writing

• Data Entry: 75WPM; Alphanumeric 98th percentile accuracy and speed; Numeric 97th percentile accuracy and speed.

• Manages calendar for social group with over 120 members

• Plans, organizes, and executes outings for large social group

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ACTIVITIES

• High School Bowling Coach 2014-Present

• National Society of Leadership—MTSU Chapter

• Community Volunteer

• Nashville Adult Literacy Council (Tutor) 2011-2012

REFERENCES FURNISHED UPON REQUEST