Allison Anderson and Bob 2 of 3

Brave New Bob(a review and look forward)

November 1, 2006

11/20/2008 Intel University Design Services Team - Biz Ops2

Current Situation Analysis – Two Months Ago

• We have said learning is a process, not an event, but do little to support that model.• We know that it takes action, practice and feedback to solidify most types of

learning, and yet we do not offer many venues for practice/feedback.• We have not incorporated the explosion of self-publishing and collaborative

learning in to our methodology and recommendations• We have historically relied primarily on formal learning

• We have historically produced large, “inflexible” courses (which biz groups and instructors have adapted anyway)

• IU does not currently capitalize on the increasing internal use of new resources (e.g.; blog.intel.com / intelpedia.intel.com)

• IU is strategically moving from Classroom to E-learning, but we have no stated model or criteria for recommending interventions within this strategy

• Our design/development model is not fast or flexible enough to meet the urgent demands of our changing environment

• Efficiency and cost-effectiveness continue to drive change• Add conversation here

Our partners WANT us to evolve, our learners NEED us to evolve, the corporation DEMANDS that we evolve. This is a unique opportunity to

change.


Current Situation Analysis - Today

We don’t know – what can we piece together? It’s a process, it’ll take time.

What types of content are we supporting?

What businesses are we supporting?

What is Intel’s overall strategy for learning & development?

How does our work fit in with other groups?– ILD Program Management– Intel U Product Line Management– Intel U Governance– Intel U Performance Consultants– BGHR


Why Bob?

Because Bob is about innovation

Bob isn’t the same as what we’ve done before

Bob needed a name besides a strategy

Bob is an evolution

Bob could cause a revolution

And really… it’s all about Bob anyway.


Bob – an Intel employee


Acquire(breadth & depth)

Practice/Feedback(depth)

Apply(depth)

Identify the need for information,

acquire informationor skills

Test the applicationof the skill, test

whether informationhas been absorbed,refresh if necessary

Apply it on the job, dig deeper,

fill the gaps, refreshwhen needed

How does Bob learn?(and WHY does Bob Learn?)


Acquire

Practice/Feedback

Apply

Foundational Intermediate Advanced

Acquire

Practice/Feedback

Apply

Acquire

Practice/Feedback

Apply

Static, web(wiki, html)

Classroom Univ. Program

*These are examples only – not specific, binding recommendations

The model applies to all levels of competency But the approach may vary*


Bob searches for information electronically

Bob communicates with people in person, on the phone, electronically

Subject Matter Experts

Peers and Co-workers

Bob tries things out on his own

Bob takes e-courses

Bob goes to classes

Bob participates

Bob learns with others

Bob experiences things on the job

Bob role models for others

J

PS

B

B

C

B

CL

WBTS

B

W WW

W

How does Bob learn (Part 2)?

Bob


Ecosystems

J

PS

B

B

C

B

CL

WBT

S

B

W WW

W

Are sometimes facilitated, sometimes self-directed

Might center around:– Topics– Competencies– Geographies– Job skills– Business Groups– Specific Learning Focus

Involve many types of learning

May be long or short term

May be formal or informal

May grow spontaneously or be developed centrally

Have always been there, whether we acknowledged them them or not


Ecosystems include many elements*

W

J

A

PS

BW

B

W

BC

J Job Aid

PS Performance Support

CL

WBTE

E

BS

S Simulation

C 1:1 Coaching

B

Skill Assessment

W Wiki page

P

P

WBT

ILT

Podcast

WBT Course

Instructor LedCourse

Ecosystems

PP

PP

P

0

00

0

J

Sk

0

B

E

E

EW

W

P

Formal

Informal

Sk

O

A

Blog

Object

SkillSoft

People

*These are examples only


Repositories

C C C C C C C C

O O O O

D&D

Bring Order to the Chaos(search/tag, validation)

Chaos!?!?

CC

Stabilized Content

Discarded/edited content

Add to formal solution content

Designated SME Saadia Vikas

Bob

Bob is notified when new formal content is posted

C C C C C

OC C

Formal content begets new

user-generated

content

Objects are developed/updated to include user-

generated content

Everybody is an SME at something


What does it take to create Bob’s world?

Engagement – – Getting people involved in the ecosystems – entry points– Getting subject matter experts involved

Technology – – Finding the technologies that will support the pla


Making the shift - Immediate Tactical Goals

• Understand Bob’s role moving forward. Where do we add value, and where do we shift the learning design strategy.

• Get ILD excited and engaged – introduce Bob to a wider audience• Take another look – how can/does it apply for Management and

Leadership development strategies? Does it need to?

• Identify where we do and do not control content (sage on the stage vs. guide on the side)

• Criteria for recommending learning interventions – Done 9/2006

• Evaluation recommendations/Success Criteria (What makes us successful, what do we evaluate, when and how)

• Build one: Building the DM Competency Ecosystem – Next steps for competencies TBD

• Tie Bob to eLSW work – identify the technical implications/plan for elements


Making the shift - Long Term Strategic Goals

• Create a culture of learning, engage the masses• How do we connect people to people, content, expertise, etc.?

Tools? Communication? • Comprehend our role in creating the learning environment &

developing ecosystems• Create and nurture Change Agents to speed user adoption• Capitalize on instructors, subject matter experts, managers,

create the mega learning ecosystem


Next Steps

• Identify the buy-in plan – use it or lose it?

• Meet with Design/Development team members – spin people up on technologies, background, gather input and ideas.

• Meet with Bruce and Brad to discuss how Bob can fit into Learning Framework discussions

• Find strategic opportunities - Meet with Ann Davis and Debra Whitaker regarding Manager Transitions Program and whether Bob can make an appearance.

• Identify intersection with eLSW work

• Create a technical plan

• Review intervention matrix – Validate structure/approach – Validate feasibility of interventions


Making the shift – New Approaches

New approach to content:

• Identify cognitive learning (eg; info only) vs. behavior change/attitudes and move info acquisition to informal, asynch. forms (wiki, blog, podcast, etc.)

• Harvest expertise from SME’s, harvest new SME’s and topics from New approach to design & development

• Shift away from the “learning as event” model and toward a “learning as a process” model – add the development part of “Intel Learning and Development”

• Create/expand facilitated learning workgroups• Shorter modules, smaller, more flexible chunks• Focus ILT on higher competency, deeper skills• Engage subject matter experts in more of the process (developing

content, leading workgroups, etc.)

Choosing Learning Interventions


Coaching/ Mentoring

Gaming

Test / Assessment

AEP (Breeze) ILT (F2F/virtual)

Case Study

Online Simulation/ Scenario

WBT Module(course, mini module or process consultant)

Brown Bag/Online Chat

Job Aid(document)

Community of Practice

Work GroupsBooks 24x7

Social Networking Tools

Wiki

BlogsPodcast

RSS Feed

Canned Structured Event(webcast, virtual)

Sample Design ElementsMore Individual More Collaborative

Discussion ForumEPSS


Organizational Support

(Management support, robust learning culture, tools & systems)

ApplyRefresh

Practice/Feedback

Acquire

Design Learning & Content Strategy (Ecosystem)

Feed & Seed Ecosystem

Harvest Knowledge

Invitation & Communication

EngageSME’s

Design & LearningStrategy Support

Discussion ForumsExpert Finder

Live ChatEmail

Formal Learning Work Groups

Self-Publishing

Learning Network – Formal & Informal


Level of Depth/Specificity# of People

Level of Competency

BroadKnowledge

Specific/Deep knowledge

Morepeople

Fewerpeople

More “E” More “I”

TIME


Learning EcosystemLearning & Design Strategy

Design Learning & Content Strategy Feed & Seed Ecosystem

Harvest KnowledgeInvitation & Communication

Engage SME’s

Formal & Informal Learning GroupsNetworking Opportunities

Discussion Forums, Chat, emailSelf-Publishing

Organizational Support(Management support, robust learning culture, tools & systems)

Acquire Practice/Feedback

Apply/Refresh


Acquire Practice/Feedback

Apply

We focus much of our energy here,though not in anintegrated way

We do littlehere and need

much more

We do some here, but focus more on

job aids thanconnecting people

or integrated support

Our Scorecard


Bob has a question, he looks for a relevant entry in Intelpedia. The wiki leads him to

Cara’s Blog.

W W

B

W

BOB

Acquire Information

W

As he reviews the wiki, he realizes he needs to learn a new skill. In her Blog, Cara

mentions a short Instructor Led practice simulation that she is taking. Bob decides to attend.

B Blog

W Wiki page


Bob and Cara attend the Instructor Led practice simulation. They decide to keep in contact to share thoughts and ideas

as they work on their projects.

W W

B

W

BOB

W

S Simulation

C 1:1 Coaching

BC

Cara

Saadia

In the virtual practice session, Bob meets Saadia. Saadia offers to be a coach.

Practice / Feedback – Access to ExpertiseB Blog

W Wiki page

S Bob starts his own blog.

B

Vikas

Vikas finds something in

Bob’s blog and they connect.

B


Bob starts his own blog. Vikas finds

something in Bob’s blog and they

connect.

W

J

W

PS

B

W

B

BOB

W

Through his growing network, Bob finds experts across the

company.

BC

Cara

Saadia

Apply / Refresh

J Job Aid

PS

Performance Support

E

B

VikasS

S Simulation

C 1:1 Coaching

B Blog

W Wiki page

E Expertise

P Podcast

Bob has Job Aids and performance

support tools at his disposal as he

applies the skill to his job


W

J

W

PS

B

W

B

BOB

W

BC

Cara

Saadia

The Ecosystem Evolves

J Job Aid

PS

Performance Support

CL WBT

EE

B

VikasS

Bob eventually finds WBT and ILT classes that will take him to an advanced level.

S Simulation

C 1:1 Coaching

B Blog

W Wiki page

E Expertise

PPWBTCL

Podcast

WBT Course

Instructor LedCourse

Bob develops a BKM and posts a podcast

to the wiki

As time goes on, Bob’s network of experts continues

to grow.


J

PS

B

B

C

B

Everyone is a part of the Ecosystem

CL

WBTS

B

W WW

W

Bob’s ecosystem is connected to many other

ecosystems.

Allison Anderson and Bob 2 of 3

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Transcript of Allison Anderson and Bob 2 of 3