Alliance Lite2 - Find Your Way in Alliance Lite 2 · PDF fileFind Your Way in Alliance Lite2...
Transcript of Alliance Lite2 - Find Your Way in Alliance Lite 2 · PDF fileFind Your Way in Alliance Lite2...
Find Your Way in Alliance Lite2
The information in this document is organised by topics, which are presented by clickable boxes. Clicking a box leads you to further information about the topic on a separate page. We recommend that you follow a topic and click its box to easily and quickly find the information you need.The AutoClient version covered in this document is v1.2.2.
31 March 2017
To start finding your way in Alliance Lite2, click HERE.
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How to use this document
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Customer Security Officer RMA Operator Work with Messages in Alliance Lite2
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Perform Administrative Tasks
Operate AutoClient
Obtain Support
Customise your setup
Manage Tokens
SendMessages
Troubleshoot
Send Files
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Manage Security Officers
Manage Operators
Relationship Management
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View Correspondents
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Create extra Security Officer operator and token
Add or update online Security Officer record in Secure
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What is a customer security officer?
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Remove an operator
Assign or change operator roles
Create a new operator
Assign and approve RBAC Roles for Browse Services users
Alliance Lite2 Operation of RMA
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RMA : used for what?
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Good to knowWhat are correspondents? How to find correspondents
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All about authorisations Pending ActionsQuestions and answers in
RMA
Generating Reports RMA maintenance tasks
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BIC11/branch usage inAlliance Lite2
Correspondent Test and Training BIC not available in the test area
What to do if Correspondent details are not shown
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Order tokens
Activate tokens
OperationsProblems
Channel Certificates
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Generate expiry reports
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Initial Tokens Extra Tokens
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For Security Officer In AutoClient
For OperatorFor Operator
(video)
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Security Rules
Manage Channel Certificates
Unlock Token
Renew Token
Change Token Password
View Token Certificate Info
Reset Token
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Switch from token to channel certificates
(AutoClient only)
Renew Channel CertifIcates(AutoClient only)
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Context Token ProtectionPasswords
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Installation and connectivity
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Customisation – Enhanced Functionalities
Settings, tools and Commands
Monitoring and Log Files Message Flow (Directories) and
File Formats
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A problem with AutoClient?
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System requirements - connectivity Security Recommendations
AutoClient
InstancesInstallation
AutoClient adjustable parameters
(only for AutoClient versions lower than 1.2.2)
Operating AutoClient
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SafeNet token tool(Non-SWIFT tool to be used only to view information)
setPasswords Tool(only for AutoClient versions
lower than 1.2.2)
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ConfigTool.exe(only for AutoClient version
1.2.2 or higher)
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Correspondent(4)
START: Back Office Application
(1)
Archive Directory(4)
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Sending files
Reception Folder(6)
Error Directory(4)
Copy of correctly sent files
Sending files to correspondent via SWIFT
FIN/FileAct/InterAct report files on sent files
Receiving files
Place files
Produce files
Emission Directory(3)
Tmp folder(5)
File Formats(2)
Incorrectly formatted sent files
Best practice
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Log files
Microsoft Event viewer – application
and systemMonitor log fileAutoClient_logs.log
AutoClient_trace.log
Yellow RedGreen
AutoClient Icon status – Windows system
tray
Configuration_file.log
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How to request a customisation
Standard customisation Specific customisation
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Operating System Disk SpaceRemote desktop, Citrix and
VMWare considerations
Internet ConnectivityVPN Boxes -connection
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Installation and Connectivity Operations
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Set up AutoClient InstancesInstallation of an AutoClient
Instance
PC without AutoClient installed
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PC with AutoClient installed
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AutoClient.properties file Automated startSet receive/sent
default file format
Set default environment Live or
Test
Proxy server settings
Set Token or Channel option
Set certificate DNSet emission /
reception polling timers
Change Base directory
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SetPassword.cmd tool
Set encrypted proxy user password
Download channel certificate
Set connection type internet and/or
channel
Set LAU key FIN/FileAct/InterAct
Windows Start button
Start AutoClient
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AutoClient -start command
Command line – windows command
prompt
Stop AutoClient
AutoClient -stop command
Windows Services –AutoClient service
start/stop
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AutoClient Windows System Tray icon
Start AutoClient Stop AutoClient
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Certificate details
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Rename Token
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FunctionsGenerate Password
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FIN batch files InterAct / MX Batch filesFileAct
LAU (local authentication) files
The following files can be entered in the emission folder
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XMLv2 Format used by Alliance Lite2
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FIN .err FileAct .err InterAct .err
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Report Files on sent filesReceiving files from
correspondent
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Reception folder
Archiving received files – making backups
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Firewall
DNS configuration
VPN Boxes enrollment
Security mechanisms between AutoClient and the Alliance Lite2 server
AutoClient Software Channel certificate on disk
Token driverCertificate on personal
token
Proxy configuration parameters
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Firewall
Token driverCertificate on personal
token
AutoClient SoftwareProxy consideration
parameters
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LAU(Local Authentication)
KeyUser PermissionsFirewalls
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System Protection Token ProtectionChannel Certificate
Protection
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Install AutoClient Set Directory Permissions
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Remove AutoClientUpgrade AutoClient
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Other Functions
Create Channel Certificate
Configure Local Authentication (LAU)
Remove Local Authentication
LAU
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Create subfolders
Companion file
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Payload file
Default companion file
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FIN acknowledgements (ACKs)
FIN negative acknowledgements
(NAKs)
FileAct .ok FileAct .dlv
InterAct (MX) reporting
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FIN messages FileAct files InterAct (MX) Messages
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Alliance ConnectBronze
Alliance ConnectSilver
Alliance ConnectSilver Plus
Alliance ConnectGold
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URL list Ports list IP list
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URL list Ports list IP list
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Current AutoClientolder than 1.2.0
Current AutoClient1.2.0, 1.2.1 or 1.2.2
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General Connectivity Advanced
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Install driver for personal tokens
Set directory permissions
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Run installer Set directory permissionsInstall driver for personal
tokens
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Manual Creation
Syntax
Back-office Creation
Traffic Flow
Multi-lingual capabilities of Alliance Lite2
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Route a Message Dispose a Message
Creat FIN Messages Create MX MessagesUse Message
TemplatesCreate System
Messages
Fast Mode Validate a Message
Send a Message
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File Syntax File FormatMessage Syntax
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Message Traffic Flow
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File Traffic FlowHow to read the AutoClient log
information
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Help about Message StandardsUse message templates
FIN MX (XML)
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InterActFIN FileAct
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XMLv2RJE Format
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How to see if a FIN message was ACKed in Alliance Lite2
What information is needed to investigate rejected message
No GUI Acks/Naks to AutoClient Reception
Directory
Reconciling Messages in AutoClient Batch Files
Message management
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Via AutoClient Via Browser
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File Message: Send File Message: Get
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Full list of possible customisations
AutoClient specific customisations
Request Procedure: DescriptionEnter a request via a support
case.
Enter a request via a support case.
(Login to Case Manager required)
Time Schedule for implementation
Price(available on request to
Customer Support)
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Installation / Upgrade
Browser / GUI AutoClient
Connectivity
Token
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Expiry
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Channel Certificate
First time
Problems in connecting to the Alliance Lite2 servers
Problems related to the manual (browse /graphical user interface) interface to Alliance Lite2 - as opposed to AutoClient problems.
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System Requirements Knowledge Base Tips(not for AutoClient)
Find Your Way in Alliance Lite2
Token
DNS
System Requirements
Channel Certificate
Firewall
Files to be investigated in case
of installation/upgrade problems
Internet Explorer
Java
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Token driver: log files in SWIFT Token Client log directory
AutoClient: installation.log (<installation directories>\logs)
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Problems keeping AutoClient running
Problems starting AutoClient
Problems with AutoClient traffic flows
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Known Problems
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The AutoClient software can be installed and operated on a system running under virtualisation technologies that properly support USB ports, such as VMWare Workstation.
A notable counterexample is the (free) version of VMWare server, which cannot be used due to lack of proper support for USB ports.
AutoClient can be remotely monitored and operated using technologies that do not createconflicts with USB ports, such as SSH or the VNC protocol (for example, RealVNC). A notable
counterexample is Windows Remote Desktop (or Windows Terminal Services), which cannot be used due to conflicts with the SafeNet driver for the USB ports. Citrix is not supported, for the same
reason as that for VMWare server.Note Remote desktop, Citrix, and VMWare Server can be used with channel certificate.
Important SWIFT cannot test against all virtualisation technologies available on the market. Itis the user's own responsibility to verify the suitability of the virtualisation
technology chosen by the user.
Token Locked Token Password Lost
SafeNet driver
Virtualised environments
There is no automatic renewal process for personal token certificates and keys. Manual renewal must occur at least once every 24 months. The token is ready for renewal as of 90 days before its expiry date. The personal token user uses the SWIFT Certificate Centre to
renew the token. If the token is not renewed in time, then the token expires.
Token Expired
1 - Click the Safenet icon, go to ‘advanced view’ and check all settings
2 -Analyze the safenet-install.log in the ‘SWIFT Token Client’ logs directory
A series of videos
USB port
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Cannot display the
webpageSlowness
RMA Exchange
Authorisations in T&T
Go to the list of Known Problems
Applet error messages
“Login Failed" error message
SWIFTNet Browse unavailable
Rejected messages
Message Management
Login
Connectivity Performance RMA
The Java console log output is required if
SWIFT Support is contacted
No connection
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Intermittent connectivity failures
Find Your Way in Alliance Lite2
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Your Internet Explorer shows empty pages or your AutoClient will not start
Your connectivity is not stable
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Start Problems
Other tokens
Network drives
Log Files
Error Codes
Log Investigation
AC_ERR_24
Check Connectivity
You can investigate the AutoClient_logs.log file for
any errors or inconsistencies
Error codes, displayed in the AutoClient Log files or in the .err
files
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Status Monitoring
Log Investigation
AC_ERR_24
AutoClient Icon Colour Indication
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Remote Management
Verify if AutoClient still active
Error Codes
To be investigated after status monitoring
Log Files
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Log Investigation Tip 3000001
AC_ERR_24 Tip 3000399
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Error codes, displayed in the AutoClient Log files or
in the .err files
Error Codes Check if the filename formats of your files are the ones that are expected
File Formats
You can investigate the AutoClient_logs.log file for any
errors or inconsistencies
Log Files
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(no token needed):For the live environment: nslookup www.alliancelite2.swift.com
For the Test and Training environment: nslookup test.alliancelite2.swift.com Typical output of the 2nd command (if not, verify this with your network people):
Server: UnKnownAddress: 172.24.9.34
Non-authoritative answer:Name: test.alliancelite2.swift.com
Address: 149.134.170.12
(insert one of the tokens): For the live environment: https://www.alliancelite2.swift.com/autoclient/?wsdl
For the Test and Training environment: https://test.alliancelite2.swift.com/autoclient/?wsdl(in case of an MV-SIPN connection, these test URLs are https://
alliancelite2.swiftnet.sipn.swift.com/autoclient/?wsdl and https://test. alliancelite2.swiftnet.sipn.swift.com/autoclient/?wsdl )
The ouput of the above test should be an HTML page; if not, there is no SSL connectivity and you to verify this with your network people.
(no token needed):For the live environment:
telnet www.alliancelite2.swift.com 443For the Test and Training environment: telnet test.alliancelite2.swift.com 443
This should not return an error message – it should return a prompt sign. If this doesn’t work, it proves that there is no path between the your system and SWIFT.
Pls verify this with your network people
Find Your Way in Alliance Lite2
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Test3:
Test basic connection with the Alliance Lite2
servers
Test2:
perform an nslookup
Test1:
check the IE URL for SSL connectivity
ntermittent
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AutoClient:
Check the content of the AutoClient log file
Browser/GUI:
Ask your local network experts to check your Internet
connectivity from this PC.
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SWIFT User Documentation
Knowledge Base
Contact SWIFT
Online Help
Find Your Way in Alliance Lite2
Alliance Lite2 Factsheet
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Fast access to specific topics in the standard SWIFT documentation
Help texts inside the Alliance Lite2 application
Tips, tricks, solutions and answers via a simple search
If no answer found with one of the tools on this page, you can ask your question directly to SWIFT staff.
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Alliance Lite2 Documentation
Alliance Lite2 Associated Documents
Other SWIFT Documentation
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Alliance Lite2 specific documentation
Detailed documentation on applications or tools, used with Alliance Lite2
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Go to the SWIFT KnowledgeBase
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Best practices to find the information you are looking for
How to use the KnowledgeBase
and Search
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“Help” function in the navigation area
Help for Messages Help for a FIN Message
Home
This section outlines the conventions that are used in the message standards for describing the formatting rules for FIN messages.
Opens the context-sensitive online help that is available for the page that is currentlyselected.The page from which you click the Help link determines the information that the systemshows.
SWIFT provides online help in Alliance Lite2 for the messages:MT and APC messages: the help content is derived from the Standards MT User Handbook.MX messages: the help is derived from the documentation for Solutions.
Find Your Way in Alliance Lite2
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Related to a Alliance Lite2 project
Not related to a Alliance Lite2 project
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Questions on a consultancy project that SWIFT is or was handling for your institution
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User Guide Administration Guide Service Description
AutoClient User GuideAdministration Guide -
RMASecurity Guidance
Alliance Lite2 documentation -
Warnings
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AutoClient Release Letter 1.2.2
Find Your Way in Alliance Lite2
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Procedures on how to manage security profiles and secure code cards, and how to request SWIFTNet offline interventions, PKI delegations,
authorisation setting changes, and FINCopy and SWIFTNet Copy service mode and participant changes. It also describes how to activate and recover personal tokens. In addition, it provides
procedures on how to register as an Alliance security officer and view SWIFT interface licence keys, and how to renew Alliance Lite
administrator tokens and approve Alliance Lite administrator IDs.
Secure Channel User Guide
Related documents
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Instructions for using the SWIFTNet Online Operations Manager to manage certificates,
roles, routing rules and to monitor operational capability.
SWIFTNet Online Operations Manager
Guide
Background information about certificate and role administration.
Certification Administration Guide
Describes the functions of the SWIFT Certificate Centre.
SWIFT Certificate Centre Portal User
Guide
Find Your Way in Alliance Lite2
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Standards MT Standards MX Alliance Access SWIFT Integration Layer
Connectivity to SWIFT Alliance LifelineOther documents
(A to Z)
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RMA
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Contact SWIFT Consulting Services if
project is ongoing
General information about SWIFT Consulting Services
If SWIFT Consulting Services not reachable, contact SWIFT
Support Centre
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Contact info in Solution Design document or in the kick-off presentation
If related to an Alliance Lite2 customisation, you can also call the SWIFT Support Centre
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You have a non-blocking problem or
question
You require an IMMEDIATE action
from SWIFT
You are a Peace of Mind customer
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To be used only in exceptional cases
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Create a SWIFT case, Product = ‘Alliance
Lite2’
Click here to go directly to the case manager screen(Login is required)
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Call the SWIFT Support Centre
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All customers who contact a SWIFT support centre must be registered on swift.com