Alliance Konfer
description
Transcript of Alliance Konfer
ISO 9001:2000 certified company
Alliance Konfer
ISO 9001:2000 certified company
“Enabling businesses to manage their relationshipsand interactions”
…mobility, convenience, realization
Mission
ISO 9001:2000 certified company
Excellence Centers
Established in 1997, Alliance delivers the critical building
blocks for the converging Internet and Telecom market
segments.
ISO 9001:2000 certified company
Few Customers
Few Customers
ISO 9001:2000 certified company
Unified Architecture Concept
Switch
Mail Server (MS Exchange, Lotus Notes, Linux)
Alert Q Manager
E-1 Lines (ISDN PRI
/R2), Analog
Universus- Unified Messaging Server
Konfer Server
TelCRM Server
User A on LAN
User B on LAN
Telephone Instruments of A & B
Remote users accessing messages through web and telephone / mobile
Fax Server (optional)
The Alliance application integrates with the EPABX to handle call-routing for all applications
SMSC
SMPP
ISO 9001:2000 certified company
Konfer – Concept
• Server based solution hosted at client premises
• Moderator can schedule conference with an easy to use web interface
• Participants are automatically sent email/ sms with conference details
• Participants can dial-in to a conference from any location
• Konfer can dial out to a participant
• Moderator given options to control the conference
• Whole conference can be logged as a single voice file for future usage
• Detailed reports for analysis of all conferences
ISO 9001:2000 certified company
Konfer - Benefits
• Manage Board meetings, Financial/ Operational- sensitive calls.
• No crowding around in conference rooms• Easily handle issues on call while on your desktop/ car/
home• Reduce travel costs and expenses• Reduce precious man hours wasted in non-official
conversation• Hold multiple conferences simultaneously• Multiple Notifications wont allow you to forget a
scheduled conference• Quick ROI- within 6 months
ISO 9001:2000 certified company
Konfer – Generic Features
•Server based solution built on Industry Standard Platform
•IVRS and Web Interface to provide user friendly controls
•Open Architecture
•Network Compatibility – Interface with LAN, WAN, Email Infrastructure
•Scalable, Expandable – 30 to 360 channels on single machine
•Moderator Controlled and Without Moderator modes
•Secure and Intuitive Operation – Multi-tier Security options
•Full screen graphical interface
•Easy guided menus to control conference on the phone
ISO 9001:2000 certified company
Konfer - Architecture
Konfer Server is on a E-1 PRI connectivity with the Office PBX.
The PRI can be directly from the Telecom Carrier.
In both cases Konfer is on LAN with the Web/ Mail server
ISO 9001:2000 certified company
EASY TO USE GRAPHICAL INTERFACE • Create and schedule new conference in a few easy
steps• View List of Active/ Inactive/ Complete Conference• Select Notification formats ( E-mail/ SMS)• Add and View users with Name, Employee Code, Email,
Telephone Contact and Cost Center• Add/ Delete/ Modify Moderators and assigned rights• Set Call Recording option for each conference• Back-up/ Archive/ Purge/ Delete/ Restore data• View/ Print Summarised and Detailed Reports of each
conference on the basis of Moderator/ Date-Time• Set Global Limits and INI Settings like Area Code, STD
Dial Prefix, Maximum Retries, Volume Control, Phone Number length, Password Length from the panel
Konfer – Features
ISO 9001:2000 certified company
Add Participant from List
ISO 9001:2000 certified company
View Existing Conferences
ISO 9001:2000 certified company
Email Notification
ISO 9001:2000 certified company
Detailed Reports
ISO 9001:2000 certified company
IVR Control Options • Customise Welcome prompt and other announcements• Secure participant entry using User-ID/ TPIN/ Employee
Code verification on IVRS• Name-Recording to notify all participants in case of a
participant leaving/ entering conference• Simple Entry/Exit tones as option to above feature• Initiate ‘Coaching’ or ‘Lecturing’ for training and
Question & Answer sessions• ‘Whisper’ to Moderator in case of late participant entry• Warning tones upon approaching end-time of conference
Konfer – Features
ISO 9001:2000 certified company
MODERATOR OPTIONS• Conference only-with/ without the moderator• Blast Dial in ‘Emergency’ situations• Set Min/ Maximum time limits on conference• Assign T-Pin to participants as a security feature• Select Voice Logging option for each conferenceDuring Conference Moderator can:
Add/ Disconnect participantLock ConferenceMute/ Hold participant Initiate Lecture ModeGet Participant Count on press of single digit on
telephone keypadExtend conference duration using telephone
control
Konfer – Features
ISO 9001:2000 certified company
Moderator Limits
ISO 9001:2000 certified company
System Specifications
Standard Rack- mountable server As Conference traffic grows sizing can grow up to 120
conferencing ports on a single server. LAN Connectivity (TCP/ IP) ISDN PRI/ T1/ R2MF/ E-1 interface Microsoft OS Platform Windows Client Applications DNIS / CLI Identification Dynamic allocation of DSP resources Conference Audio Gain CD- ROM Software installations Standards supported: LDAP, IMAP4, POP3, T.37, SMTP,
SAPI
ISO 9001:2000 certified company
Professional Services
•Knowledge transfer
•Factory Acceptance Test –FAT report
•Site Inspection and preparation – power supply, space, network / integration points, cabling
•Hardware Installation – Setting hardware components, connectivity, active & passive devices, storage
•Software installation and Configuration – Operating System, Database, Application, necessary drivers,
•Post Installation Procedure – Dry Run
•System Tuning and Modification
•Deployed System Testing – UAT
•Training – Module level, Maintenance, Component
•System Handover
ISO 9001:2000 certified company
Why Alliance
• Industry Standard Components
• Scalable technology platform
• Variety of systems to address varied needs
• Prompt Delivery
• Customizable solutions
• Tested & Proven
• Competitive
Why Alliance
ISO 9001:2000 certified company
Thank you