All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional...
-
Upload
mercy-williams -
Category
Documents
-
view
221 -
download
0
Transcript of All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional...
![Page 1: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/1.jpg)
All the Moving Parts: Designing a Merged Library/IT Organization
EDUCAUSE Mid-Atlantic Regional Conference
January 10, 2006
![Page 2: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/2.jpg)
Presenters
Todd A. Heckman
Partner, Smart and Associates, LLP Robert Renaud
Vice President & CIO, Dickinson College
![Page 3: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/3.jpg)
Agenda
Institutional Context Factors Leading to Reorganization Key Decisions Organizational Design Initial Outcomes Key Learnings Web Site
![Page 4: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/4.jpg)
Institutional Context
![Page 5: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/5.jpg)
Institutional Context
Budget problems in the 1990s New leadership Dickinson College Strategic Plan,
FY 2001-2005 Focus on measurable outcomes
![Page 6: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/6.jpg)
Factors Leading to Reorganization
Strategic Plan review in 2004: Budget balanced Selectivity increased National visibility enhanced Library organization stabilized IT services issues identified
Smart Associates engagement
![Page 7: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/7.jpg)
Key Decisions
Decision to merge, April 2004 Decision to adapt initial design to
Dickinson culture Decision to create CIO position Decision to keep existing units essentially
intact Decision to use summer to implement
initial changes
![Page 8: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/8.jpg)
Primary User InterfacePrimary User Interface
College Governance StructureCollege Governance Structure
Dickinson College Strategic PlanDickinson College Strategic Plan
Campus NetworkCampus Network
Functional ApplicationsFunctional Applications
Administrative Academic
How the strategy is managed & translated
Primary First Line Response to Campus
How the unique departmental
requirements are supported by technology
The common foundation for driving economies of scale
The primary driver for technology strategy
Organizational Design
![Page 9: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/9.jpg)
Organizational Design
Primary User InterfacePrimary User Interface
College Governance StructureCollege Governance Structure
Dickinson College Strategic PlanDickinson College Strategic Plan
Campus NetworkCampus Network
Functional ApplicationsFunctional Applications
Administrative Academic
CIO
InstitutionalSystems
InfrastructureSystems
AcademicTechnology
UserServices
President
LibraryServices
![Page 10: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/10.jpg)
Organizational Design
LIS Departments Academic Technology Services Infrastructure Systems Institutional Systems Library Services User Services
LIS Cross Functional Teams Global Education and Language Instruction Web Design and Management
![Page 11: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/11.jpg)
Organizational Design
Administrative
![Page 12: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/12.jpg)
Initial Outcomes
New management team in place Decision to replace ERP Migration to new network OS WiFi deployment Broad deployment of PDAs Dramatic gains in front line service Integrated Web presentation
![Page 13: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/13.jpg)
Initial Outcomes
Staff pushback Resistance to integrated Web site Confusion over library Poor alignment with governance
structure Space and logistics problems
![Page 14: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/14.jpg)
Key Learnings
Manage expectations at all levels Align organization with governance
structure Involve staff in decisions affecting
worklife Separate organization and public face Understand cultures within merged
organization
![Page 15: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/15.jpg)
Key Learnings
Manage expectations at all levels Tension between need to absorb change
and show results Poor understanding of rationale Challenge of communicating to divergent
groups
![Page 16: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/16.jpg)
Key Learnings
Align organization with governance structure Initial LIS structure incompletely mapped
to faculty committees Gaps caused miscommunication Committee structure changed in Fall 2004
![Page 17: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/17.jpg)
Key Learnings
Involve staff in decisions affecting worklife Issue of speed of changes History of little change New CIO, new directors Issue of work space
![Page 18: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/18.jpg)
Key Learnings
Separate organization and public face Fallacy of one to one matching of
organizational structure and services Case study of the library as brand Role of the Web
![Page 19: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/19.jpg)
Key Learnings
Understand cultures within merged organization Neither library nor IT side is monolithic Divergent professional cultures Inheriting past baggage
![Page 20: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/20.jpg)
Web Site
![Page 21: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/21.jpg)
![Page 22: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/22.jpg)
Key Learnings
Understand cultures within merged organization Neither library nor IT side is monolithic Divergent professional cultures Inheriting past baggage
![Page 23: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/23.jpg)
Key Learnings
Understand cultures within merged organization Neither library nor IT side is monolithic Divergent professional cultures Inheriting past baggage
![Page 24: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/24.jpg)
Key Learnings
Understand cultures within merged organization Neither library nor IT side is monolithic Divergent professional cultures Inheriting past baggage
![Page 25: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/25.jpg)
Key Learnings
Understand cultures within merged organization Neither library nor IT side is monolithic Divergent professional cultures Inheriting past baggage
![Page 26: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/26.jpg)
Questions and Comments
![Page 27: All the Moving Parts: Designing a Merged Library/IT Organization EDUCAUSE Mid-Atlantic Regional Conference January 10, 2006.](https://reader035.fdocuments.in/reader035/viewer/2022081511/56649ed05503460f94bde07a/html5/thumbnails/27.jpg)
All the Moving Parts: Designing a Merged Library/IT Organization
EDUCAUSE Mid-Atlantic Regional Conference
January 10, 2006