All Nippon Airways

airwaysairwaysALL

NIPPON

HISTORY.FLEET.HUBS&SPOKES.CLASSESofSERVICE.GDS

histo

ry

brief history

19521952TokyoTokyoJapanJapan

Nippon Nippon Helicopter &Helicopter & Aeroplane Aeroplane Transport Transport Co., Ltd.Co., Ltd.

Masuichi Masuichi MidoroMidoro

the founder & the first president of Nippon Helicopter

time of time of establishmenestablishmentt 28 employees

12 board membersJapanese pilotsDe Havilland Dovelimited to CARGOTokyo-Osaka route

All All NipponNippon

Airways!!Airways!!

END of 1956

1964 *entered jet age*purchased 3 Boeing 727s for use on its Tokyo to Sapporo route and for charter flights

1971*foundation of *foundation of regular regular international serviceinternational service

*foundation of *foundation of regular regular international serviceinternational service

1973 *20 years*20 years of service of service *ANA carried its *ANA carried its 50 millionth 50 millionth passenger.passenger.

*20 years*20 years of service of service *ANA carried its *ANA carried its 50 millionth 50 millionth passenger.passenger.

1985 beganbegan cargo cargoserviceservicebeganbegan cargo cargoserviceservice

1986international passenger travelinternational passenger travelGuamGuam and then toand then to Washington, D.C.,Washington, D.C., andand

Los Angeles.Los Angeles.

19941994Korea, Korea, Singapore,Singapore, China,China, Hong Kong, Hong Kong, and and AustraliaAustralia from the newfrom the new Osaka Kansai International Osaka Kansai International Airport.Airport. The The United States United States was served was served from from Tokyo.Tokyo.

• ninth largest airline in the world by revenues (2012)

• largest airline in Japan by passenger numbers and revenues (2012).

• Founded in 1952• 32 international destinations and 50 domestic

cities • serving a network of 176 routes• In 2012, it carried 45 million passengers and

generated revenues of $15.8bn• core member of Star Alliance since 1999• Airline of the Year for 2013 by Air Transport World

Magazines,• awarded five stars by the world's leading Airline

and Airport review site, SKYTRAX. • launch customer and biggest operator of the

Boeing 787 Dreamline

ANA fast facts

fle

et

information

81ANA's

Boeingcostumer

code

203passenger aircrafts

inservice

172passenger aircrafts

order

cargoaircraftsBoeing

767-300F

920speciallivery

aircrafts

in-service passenger aircrafts

14

2

AIRBUSA320-211

BOEING737-700

BOEING737-700ER

3 wet leased

Operated by ANA Business JetLeased aircrafts to be replaced by

other aircraft by 2015

20


27

35

BOEING737-800

BOEING767-300

BOEING737-700ER

1 wet leased (Sky Jet)

22


16

7

BOEING777-200

BOEING

777-200ERBOEING777-300

to be replaced by Boeing 787-9

12


19

1

BOEING777-300ER

BOEING787-8BOEING787-9

Entry into service (Aug. 4, 2014)

28

hubsand Spokes

Airline hubs are airports that an airline uses as a transfer point to get passengers to their intended destination. It is part of a hub and spoke model, where travelers moving between airports not served by direct flights change planes en route to their destinations. This is as opposed to the Point to Point model. Many hubs of the airlines are also situated at airports in the cities of the respective head offices.

Hubs

Some airlines may use only a single hub, while other airlines use multiple hubs. Hubs are used for both passenger flights as well as cargo flights.

Hubs

HubsMain International Hubs

Kansai International AirportNarita International Airport

Domestic Hubs

New Chitose AirportChubu Centrair International

AirportOsaka International Airport ItamiHaneda International Airport

Spokes (europe)

London Heathrow Airport (England)

Charles de Gaulle Airport (France)

Frankfurt Airport (Germany)

Munich Airport (Germany)

Düsseldorf International Airport(Germany)

Spokes (asia)Gimpo International Airport (S. Korea)Taiwan Taoyuan International AirportTaipei Songshan AirportSuvarnabhumi Airport (Thailand)Singapore Changi AirportTân Sơn Nhất International Airport

(Vietnam)Noi Bai International Airport (Vietnam)Soekarno–Hatta International Airport

(Indonesia)Chhatrapati Shivaji International Airport

(India)Indira Gandhi International Airport (India)Ninoy Aquino International AirportYangon International Airport (Myanmar)

Spokes (china-hk)

Shanghai Pudong International Airport Shanghai Hongqiao International Airport Shanghai Hongqiao International Airport Xiamen Gaoqi International Airport Hangzhou Xiaoshan International Airport Guangzhou Baiyun International AirportShenyang Taoxian International AirportDalian Zhoushuizi International AirportQingdao Liuting International AirportChengdu Shuangliu International AirportHong Kong International Airport

Spokes Washington Dulles International

AirportJohn F. Kennedy International Airport

(New York)O'Hare International Airport (Chicago)Seattle–Tacoma International AirportSan Francisco International AirportSan Jose International Airport

(California)Los Angeles International AirportHonolulu International AirportVancouver International Airport

(usa, canada,hawaii)

class

es

of service

first class service (international flights)

businessclass service

premium economyclass service

economyclass service

Glob

al

distribution

system

Sabre QikSolution

QIK (Qantas Intelligent Keypad) is an intelligent airline agent application first developed in the late 1980s as a front end to mainframe computer reservations systems.

The Q.I.K. acronym was derived from its use of a separate keypad attached to the keyboard.

Sabre QikSolution

All Nippon Airways (ANA) will implement the Sabre Qik Solution to improve efficiency, cut costs, and enhance the customer and staff experience.

This technology is also powerful and flexible enough to support airlines such as ANA who use reservations systems from other technology providers. But On 2015, it will completely migrate to Altéa.

Altéa Costumer Management Solution

Offers full reservation, inventory and departure control capabilities, and delivers a uniquely integrated solution.

Will automate ANA’s entire customer management process, streamlining the passenger travel experience from beginning to end while also simplifying check-in, will be able to book passengers on alternative flights or re-book those passengers affected by disruption with the simple click of a button.

thank you!! :)

All Nippon Airways

Travel

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