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All about housekeeeping
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Transcript of All about housekeeeping
HH 512 HOTEL & LODGING OPERATION
HOUSEKEEPING DEPARTMENT
PRESENTED BY :NAJWA AZZAHRA MOHAMAD
NURIZAN AHMEDROSLINDA HJ. OSALI
AMIRAH RAZAK
• House-keeping is one of the largest departments of the hotel which is responsible for creating cleanliness, maintenance and safe environment. By providing the maximum comforts to the guest, it maintains the standard of the hotel which contributes the hotel in achieving maximum profit by selling the rooms. It is also regarded as the Eye and Ear of the management from where the main revenue income is generated.
HOUSEKEEPING STAFF SCHEDULING
Ensuring that your staff correctly is essential for any manager. If too many employees are scheduled then this is waste and costing standards are jeopardized. The following factors are considerations that an executive housekeeper needs to consider when preparing a week's rota.
● Room occupancy● Labour budget available● Type of room to be cleaned● Stay-over or check-out
● Customer profile● Employee holidays● Turndown service● Check-in time/check-out time● Skill level of employees● Public areas and frequency of cleaning● Special events taking place in hotel
The Housekeeping Rooms Status screen is used to view all rooms (including maintenance) summarized by occupancy status.
housekeeping supervisor need to updates everytime the room status after the housekeeper already clean the room.
Stay Over
Reservation
Block/ Maintenanc
e
Vacant Clean
Vacant Dirty
ROOM CLEANING PROCEDURES
a) Follow the procedure how you
enter in the guest rooms.
b) If guest is not present inside the
room then must you check for the
bathroom.
c) then the first step is to open the
curtain full so that you can see the
garbage, carpet stain everything
clearly.
d) Remove all the waste garbage and
then remove all the bed linen that
has been used by guest.
e) Make a high dusting over the rooms.
f) Then make a bed and do the normal
dusting.
don't forgot to refill the amenities that the
guest has been used and put the amenities
and guest things orderly.
h) Then remove the linen and garbage from
bathroom.
i) Apply the chemical and clean the area
clockwise so that to ensure you didn't left
anything to cleaned.
j) Put the towel, refill the amenities if it's
necessary and finally wipe the floors.
h) Do the vacuuming and put some air
freshener.
INTRODUCTION
The saying that “your last look at the room is the guest’s first look” is
still the working guideline for inspection.
GUEST ROOM INSPECTION CHECKLIST.. The inspector first look at the room
attendants carts to see whether they are properly equipped and supplied.
1. Inspect check-out rooms that have been cleaned. A check-out room should not be out of inventory for more than an hour after the guest departs. Some key areas to inspect:
THE INSPECTION CHECKLIST Bathroom
all amenities should be stocked.Floor and pipes should be clean and free of
dust and hair.Shower wall should be clean.Drains should be free of hair and soap
scum.
Beds Lifting spreads and blanket will insure the
linen has been changed.Pillows , spreads and dust ruffles should be
straight and properly positioned. If the bed frame does not extend to the
floor, the area beneath the box spring should be checked to makes sure it has been vacuumed.
CarpetShould have been vacuumed well. Corner
and area around furniture should be check. Lamps
all lamp should be dust free and in working order, with bulbs of the correct wattage.
Closets Hangers should be properly positioned ,bent
hangers should be replaced.Laundry bag should be restocked.
Night stand or night table.The proper guest supplies, such as note
pads, should be stocked and properly positioned.
The inspector should pick up the phone to make sure the mouthpiece has been cleaned.
WallsWalls in bathroom should be cleaned daily.Pictures or paintings should be free of dust.
WindowsShould be smudge free.The curtain should be clean.
Mini bars Ice bucket should be free of water spot
inside and out.
The other things that should be attention for the
inspection
Vent
Lost items
Guestroom
supplies
Waste bucket
and ashtrays
INSPECT OCCUPIED ROOMS The bathroom has been thoroughly
cleaned. The bed linen and towels have been
changed. The main component of the guest room
are in working order. The trash basket and astray have been
cleaned and emptied. The room has been vacuumed. Guest belongings should never be
disturbed during an inspection.
• Everyday, Housekeeping Supervisor will give a room report to room attendants to record all their room assignment. This is because not all the room attendant get it right 100% at all time. So, they need to double-check the rooms.
CONCLUSION
Maintaining high standards of cleanliness and housekeeping is an on-going and never ending job, and will only happen if we have a detailed schedule of the tasks that need to be done, a clearly room status and best room cleaning procedure. Not just that, they have to alert on room inspections and reports. As a conclusion, every staff has to understand the importance of maintaining these high standards each and every day.
REFERENCES
Housekeeping Staff Scheduling• http://www.alec.hemscott.net/hotelstaffing.htm• http://www.makeschedules.comRoom Status In The System• http://
support.resortdata.com/rdpwin/help/content/Housekeeping/RoomStatus.htm
• Housekeeping Notes, Semester 2Room Cleaning Procedures• http://
wiki.answers.com/Q/Guidelines_and_procedure_in_cleaning_a_guest_room_in_hotels
Guest Room Inspection• Madelin Schneider, Georgina Tucker, Mary Scoviak, (1999),
The Professional Housekeeper, 4th Edition, New Jersey, John Wiley And Sons
Guest Room Report• Industrial Training Report, Semester 4