Alison o'connor & mary muscara
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Transcript of Alison o'connor & mary muscara
Repositioning the Library - sink or swim?Alison O'ConnorNATIONAL LIBRARY MANAGER
651290702
25 August 2011
Mary MuscaraMELBOURNE LIBRARY MANAGER
A vision of the Library – making a splash
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Law libraries
Rising costs &
outsourcingChallenges
facing law libraries
Lateral recruitsLib
rary s
taff
skills
Invisib
le to
decis
ion
makers
Invisible to users
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Environment changes
Information overload
Techno-savvy clients
Collection Technology
Changing client expectations
Law libraries
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Knowledge team
IT
National
Managing risk
Collection Research Information literacy
eLibrary
Library & Research Services
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Strengths Weaknesses
• Experienced library team
• Organisation knowledge
• Search and evaluation skills of staff
• A lot of 'good will' exists for the library
• Increasing invisibility of library
• Reduced face-to-face contact with clients
• Long way from influencers/decision makers
• Separate to business / lack of integration with legal teams
• Library staff legal knowledge
• Library staff understanding of business and commerciality issues
SWOT analysis
Opportunities Threats
• Increasing information overload
• Decreasing information literacy skills
• Focus in the firm on risk management
• Focus in the firm on excellence
• Focus in the firm on expertise development and expertise profiling
• Emerging technologies
• Increasing costs of resources and the perception that online is free or cheaper
• Commercial publishers seeking to bypass libraries
• Techno-savvy clients who don't see the relevance of libraries
• Legal process outsourcing
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
- what would you add?
Law librariesSWOT
analysis
How do we address
invisibility?
How do we become more commercial?
How do we demonstrate
value?
Where to from here?
How do we partner with
clients?
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Blake Dawson focusProactive
Building Relationships
Learn
ing Cult
ure
Trusted Advisor
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Excellent client service
CommercialityFostering team relationships
Understanding the business
Commitment to personal development
Technical expertise
Building client relationships
Case study 1: Key Performance Indicators
Case study 2: Collaboration
Clients & strategyCorporate pilot
Graduate assessment
Expertise audit
Collaboration
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Case study 3: Library spaces
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Case study 4: eBooks & iPads
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Strategic networking
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
Questions?