Aligning your business to build better IT - Mark Smalley, ASL BiSL Foundation

1@marksmalley© ASL BiSL Foundation

Mark Smalley, The IT Paradigmologist

Mark Dave

SITS, 3 June 2015

Aligning your business

to build better IT

Smalley.IT


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tWork is more fun than fun – Noël Coward

Mark SmalleyThe IT Paradigmologist


Imposter!


Labeling of axes is crucial @Pascallisch

The power of perspective


Storyline

• Service economy requires service dominant thinking

• Different approaches for complex adaptive systems

• Close the business – IT value circle

• ITSM strategies for supply and for demand & use

• Strengthen the business’ role


Service ain’t over until the fat lady sings


Beyond the industrial revolution

Agriculture

Service

Industry

11@marksmalley© ASL BiSL Foundation04/15/2023 11

SharonTaylor

Stuart Rance

GaryHardy

Mark Smalley

ChristianF. Nissen

FrancesScarff

RobertFalkowitz

PeterBrooks

AlainRenault

Katsushi Yaginuma

JohannBotha

ColinRudd

PhilHearsum


EngagementOffer, Agreement

Environment Environment

OutputCompensation

Outcome

Relationship

ConsumerService

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Inte

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Adaptive Service Model ©


http://takingserviceforward.org


Storyline







Evolution of ‘management paradigms’beyond the industrial revolution

Scientific ManagementTaylor, Drucker

Control of functionSimple

Mass production

Systems ThinkingHammer, Senge, Kaplan, Nonaka

Control of informationComplicated

Mass customization

‘Sense-making’Snowden

Ability to ‘situate’ a networkComplex

Mass collaboration

Source: David Snowden, YouTube ‘Dave Snowden 1.mov’ Time

U

tility

We do IT this way

We have several standard situational ways of working

We continuously experiment and refine


Cynefina sense-making paradigm

Source: David Snowden, YouTube ‘Cynefin Framework’

ACT!

IF THEN MAYBE

IF THEN ELSE


Storyline







Dave van HerpenManagement Consultant

@daveherpen

Kill DevOps

Mark SmalleyThe IT

Paradigmologist@marksmalley

4 June 2014


BUSINESS

AD/AM

ITSM

Deploy

Develop

Deliver

IdentifyAgile

The evolution of multidisciplinary service flowDesig

n


The trouble with Scrum...


The trouble with Scrum...

PO


BUSINESS

AD/AM

ITSM

Deploy

Develop

Deliver

Identify

DevOps(LITE)

Agile

Desig

n


3 ways of DevOps

1. Consider the performance of the entire system2. Create and amplify the right to left feedback loops3. Create a culture that fosters

a. continual experimentation, taking risks, and learning b. repetition and practice is the prerequisite to mastery

Source: The Phoenix Project &Anko Tijman, Ordina, ‘DevOps unraveled’www.slideshare.net/AnkoTijman/devops-unraveled-nyenrode-masterclass-on-agile-management


DevOps in real life


BUSINESS

AD/AM

ITSM

Deploy

Develop

Deliver

Identify

DevOps(LITE)

AgileBIM

Desig

nUSE


BUSINESS

AD/AM

ITSM

Deploy

Develop

Deliver

Identify

DevOps(LITE)

USERS MGMT

AgileBIM

BIM

Desig

nUSE


Manage quality, time, money & relationships

Determine strategic business use of I&T

Organizebusiness

management of I&T

Keep functionalityup-to-date

Support business use of I&T

Business Information Management

www.aslbislfoundation.org


BiSL®

BiSL® in 3 minutes Free eBook BiSL® Pocket Guidehttp://bit.ly/1Qs7jrI

Personal voucher for free eBook full guidance


Users Users Users UsersBalanced

capabilities


Storyline







Two strategies for ITSM

1. “Service strategy defines the perspective, position, plans and patterns that a service provider needs to execute to meet an organization’s business outcomes” Source: ITIL® Glossary, 2011; ITIL® is a registered trade mark of AXELOS Ltd


Two strategies for ITSM1. “Service strategy defines the perspective, position, plans and patterns that a service provider needs to execute to meet an organization’s business outcomes” Source: ITIL® Glossary, 2011; ITIL® is a registered trade mark of AXELOS Ltd

2. But what about the service consumer? Value is only realized when the consumer actually uses the right IT systems and services well, interprets the data correctly and acts upon it




3. If the service consumer fails to get value out of the investment, even if it is due to poor demand or use, the service provider will be associated with the failure




3. If the service consumer fails to get value out of the investment, even if it is due to poor demand or use, the service provider will be associated with the failure

4. It is therefore in the service provider’s interest to ensure that the service consumer has a strategy for demand and use of IT services and that there is mutual alignment with the service provider’s strategy for supply of IT services


It takes two to tango

IT Supply

Demand & Use

Outcom

e!


Storyline







Business roles for IT service demand & use

• IT service contractee• IT relationship manager• Business system administrator• Super (duper) user• User

Business process owner, Information system owner, Business analyst, Information manager, Data owner, …


IT service consumer perspective: demand & use

“The business” is responsible for • Producing goods and/or providing services for

customers/citizens• Acquiring suitable resources that are needed

• for production/provision activities and/or • as part of the goods/services

• Using the resources appropriately

Information and related technology are two intimately intertwined resources that, due to their differing properties, need to be managed separately


IT service demand

“The business” is responsible for • Gathering information about the potential benefits,

costs and risks of IT as an internal resource and/or part of an external product or service

• Deciding on investments in IT and prioritizing these• Acquiring IT services • Evaluating investments and acquisitions

• Are we investing the right amount in IT?• Are we making the right investments?• Are we getting the right value from our investments?• Is adjustment needed?


IT service use

“The business” is responsible for • An effective and efficient user environment

• Processes and procedures, and roles and responsibilities for authorization, security, use, control, support etc.

• People (users and other roles) with appropriate knowledge and competences


Takeaways and Q&A







Mark Smalley, The IT Paradigmologist

Mark Dave

SITS, 3 June 2015

Aligning your business

to build better IT

Smalley.IT

BiSL® in 3 minutes Free eBook BiSL® Pocket Guidehttp://bit.ly/1MTpwMS

Interactive mindmaps:http://miroslawdabrowski.com

Aligning your business to build better IT - Mark Smalley, ASL BiSL Foundation

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Transcript of Aligning your business to build better IT - Mark Smalley, ASL BiSL Foundation