ALIGNING INSIGHTS

MAKING IT ACTIONABLE

SAWFIN F. SAW-BUAN

COUNTRY GENERAL MANAGER (PHILS)

AUGUST 23, 2013

1

THAKRAL ONE OVERVIEW

• Incorporated in 1997

• Aims to bridge the gap between business and information technology in emerging markets

• Customized offerings and well-adapted applications for emerging markets

• Offers selected enterprise applications and associated infrastructure services and architecture

• Backed by the $1.5b Thakral Group, leverages the group’s

Geographic presence

Strategic partnerships with leading solution providers and,

An extensive experience in IT product distribution

• Offerings span enterprise solutions, infrastructure services and professional services

• Services across the financial sector, retail, manufacturing, healthcare, public sector, among others

• www.thakralone.com

USA

UK

Australia

India

Sri Lanka

Indonesia

UAE - Dubai

Russia - Moscow

Hungary

Ukraine

China - Shanghai

Singapore

Bangladesh

Laos

Japan - Osaka

Malaysia

Hong Kong

Vietnam

Nepal

Philippines

Romania

Thailand

Cambodia

Bhutan

THE THAKRAL GROUP OUR HERITAGE

BEST-IN-CLASS OFFERINGS OUR OFFERINGS

Cross-Industry

Solutions

Banking & Finance

Consumer Goods

Education

Healthcare

High Tech

Manufacturing

Retail

Utilities

Application

Management Services

Environment,

Release & Change

Management

Independent Testing

& Validation

Application Support

Services

Business

Solutions

Business Process

Management

Collaboration

Solutions

Enterprise Resource

Planning

Customer

Management

Business Intelligence

& Analytics

Business Intelligence

Data Warehousing

Enterprise Analytics

Enterprise Performance Management

Information Management

Services

IT Infrastructure

Services

Core Infrastructure Management

Data Centre and Business Continuity

Infrastructure Optimization Assessment

Middleware Integration

IT Staff

Augmentation

Contract Workforce Management

Executive Search

Project Staffing Services

Managed Services

Industry Specific Offerings

Banking & Finance

Anti-money Laundering

Business Intelligence

Core Banking

Identity Assurance & Fraud Detection

Mobile & Internet Banking

Regulatory Solution

Banking & Financial Services

Healthcare

Complete Patient Tracking

Compliant Collaboration

Business Process Optimisation

Health Portal

Healthcare Analytics

Integrated EMR & Back-office

BANKING & FINANCIAL SERVICES INDUSTRY

Changing

Customer

Behavior

Regulatory

Compliance

Declining

Margins Competition

TRENDS: CIO PRIORITIES IN 2013 FROM

GARTNER

DATA & CUSTOMER TOUCH POINTS

Social Media

Internal

External

Customer

Interactions

WHAT IS YOUR

STRATEGIC FOCUS?

COLLECT INSIGHTS…

Social Media

Internal

External

Customer

Interactions

Descriptive Analytics and build Data

Confidence

• Explore and use the data:

reporting, visualization, business process validation,

business intelligence capability

• Introduce Data Governance driving:

data accuracy, data consistency, completeness, data

access and controls….

Descriptive Analytics and build Data

Confidence

• Build a consistent Data Process

Flow that forms part of the day-to-

day business environment

• Introduce Data Governance driving:

data accuracy, data consistency, completeness, data access

and controls….

• Explore and use the data:

reporting, visualization, business process validation,

business intelligence capability

Descriptive Analytics and build Data

Confidence

PREDICTIVE ANALYTICS IN FINANCIAL

SERVICES

• Customer Segmentation

• Optimizing Cross/Up Sell

• Customer Retention

• Assessment of Risk (Product, Customer, Market,

Credit and Operational Risk)

• Regulatory Requirements (Basel, IAS, etc….)

• Anti- Money Laundering & Fraud

SEGMENTING CUSTOMER BEHAVIOR

WHAT IS THE NEXT BEST OFFER?

Bundle Score (Support): 86.78% of the

customers have both trust and deposit

accounts

Cross-Sell Score (Confidence):

Customers who owns a trust account,

93.65% have availed deposit accounts as

their next product

Product Associations

TRUST

DEPOSITS LOANS

WHAT IS THE NEXT BEST OFFER? Product Associations

TRUST

DEPOSITS LOANS

= Offer Deposit Product

REAL TIME ANALYTICS

Actionable Intelligence as it happens

Build intervention triggers to make the next best offer

The Introduction of Big data will have an impact on

real time interventions

Create a seamless Integration to operational systems

KEY FACTORS FOR SUSTAINABILITY:

Have the right people in place

Business Lead: domain knowledge, evaluate processes and assess returns.

Business Analysts: data exploration, data visualization and reporting

Data miners/statisticians: explore data thru descriptive and predictive analytics

Technology support Team: align operational systems to support data requirements and

analytics deployment.

Build a data driven culture applying analytics in all areas of the

organization

Continue to enhance your models and metrics based on the learning

THANK YOU

21