Ali RohaniTechnical Lead

Unified Communications

What is Unified Communications

Key Technology Investment Areas

Feature Overview & Demo

Devices and VoIP

Product Architecture

Questions!

Session Objectives And Agenda

What is Unified Communications?

Instant Messaging

Email & Unified Messaging

Telephony

Web/Audio/Video Conferencing

Presence Server

Unified ClientRich & Reach

IT Decision Makers

Today’s Business Environment What you tell us

IT Professional

Too much time wasted playing phone tagCommunications tools don’t work togetherUsers want to be able to work from anywhere

Employee

Consumer software everywhereMultiple directories across many systemsThere are already many different admin tools

Big investments in existing PBX systemsDeliver more than just cost savingsMake decisions that ensure flexibility

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Unified Communications

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Install, Maintain and Support

Vertically IntegratedMainframe / Thin Client Architecture, Closed, Proprietary, Premium Priced Solutions

Overall CostsDown

Platform

Horizontally IntegratedDistributed Software Architecture, Best UX, Lowest TCO, PC Economics and Ecosystem

Unified Experience

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Tools

Integration with Existing Telephony SystemsSoftware-powered VoIPRich Development Platform

Software-powered

VoIP Foundation

Communicate From Inside ApplicationsIntegrated Communications ToolsAnywhere Access

StreamlinedCommunications

Enterprise-grade Security and ComplianceCentralized Provisioning Common Management Tools

OperationalControl

Today’s Business Environment

Identity-centric, Presence-centric Communications

Contextual Presence - Outlook

Contextual Presence – Outlook Calendar

Contextual Presence - Sharepoint

Converged modality

Presence

Available in personal

productivity tools

Office Word, Excel,

PowerPoint, etc

Contextual Presence - Office

Universal Availability - Rich & ReachConverged modality

Identity-centric

Available Anytime, anywhere

Multiple browsers

Various devices

Presence Consistent Experience

Communication without Borders

Converged modality

Identity-centric

Presence

Consistent Experience

Unified Communications

with anyone

Marc and Joe are on a P2P call and determine the Brent needs to join

Brent receives a notification including the subject, and Importance setting, and clicks join

By adding Brent to the call, OC automatically escalates the P2P call to a conference

Marc, Joe, and Brent are now in a call that was seamlessly transitioned from a peer to peer call to an MCU based conference.

Audio Conferencing

Streamlined conferencing experience

Marc wants to start a conference call with several of his co-workers to go over the quarterly budget.

He selects his workgroup and clicks call.

Joe and Brent receive invitations and can join the conference call with a single click!

Once in the conference Marc, Joe and Brent can add or remove other modes such as IM, Video and Data as needed.

Audio Conferencing - Scheduled

Subject, Importance and Privacy

Marc wants to call Patrick and wants him to know that the call is important and regarding the widget project. Marc adds subject and importance before making the call

Marc can tag the call as private if he doesn’t want Patrick’s team to pick up the call

Separately, Patrick sees an incoming call with the subject and importance that Joe had entered can pick up the call, allow it to follow cover path or dynamically redirect

PCs

Software-powered

VoIP

Integrated Device Experience

Devices Phones

Video Conferencing

Streamlined calling window

Show/hide model that allows the user to only see the regions they care about

More button for overflow options keeps the toolbar simple and uncluttered

Removed extraneous headers

Reduced footprint of video only conversation window

New high quality Audio and Video Codec

Web Conferencing

Web Conferencing

Web Conferencing – Scheduling

• Immersive virtual meetings• Active speaker and panorama

views• Views synchronized with data

• Revolutionary experience• Record and playback meetings• Suitable for every meeting

room

Full Screen Video

Video Layouts

Unified Communications Foundation

Unified Messaging

On-premise and Hosted Conferencing

Software-

poweredVoIP

E-mail and Calendaring

IM &Presenc

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AudioVideoConf.

Architecture & Deployment

Simplest Possible Deployment

Standard Edition

AD

Consolidated

Expanded

Core Scenarios - Architecture

ActiveDirectory

Information Worker (UC endpoints)PerimeterNetwork(DMZ)

RemoteWorkers

FederatedBusinesses

Archiving and CDRIM/Presence

Web Conferencing

Audio/Video Conferencing

OCS 2007Front End Server(s)

Back End Server

SQL DatabaseRegistrar, Proxy and

Presence Server

Manage-ment

MOM / MMCOffice Communicator Devices

A / V / WebConferencingEdge Server

AccessEdge Server

Simultaneous ringing on Office Communicator and legacy phone

Provide interoperability with PBX systemsAllow a single user to have both, Office Communicator and legacy phone

Make use of PBX legacy capabilities

Receptionist and boss-admin needsEmergency call requirementsAnalog lines (e.g. fax machines)

Simultaneous Ringing

Option 1: Simultaneous Ringing

MediationServer

Native SIP

ExistingPBX

OCS 2007

IM, Presence,Audio, Video, Conferencing, IVR

Inbound Routing

Outbound Routing

Voice Mail RoutingSIP/PSTN

Gateway

The Communicator phone experience, with a large color touch screen and a scroll wheel, simplifies everyday calling features such as:

Scrolling through the status of people on users’ buddy lists

Initiating a call simply by touching a name

Setting up impromptu conference calls

Merging two calls into one

Forwarding calls

10/100 Ethernet switch/POE

Hi Fidelity, Wideband, Low bit rate codec

Full Duplex speakerphone

USB and Blue-tooth devices

Call Forwarding

Marc can select to forwards all his calls directly to voicemail

When a call comes in for Marc, he can also configure it to simultaneously ring the mobile phone.

Office Communicator Only

Option 2: Native Enterprise Voice

Migrate teams or departments to software-powered VoIP

Typically information or mobile workersNone VoIP users haveIM and presence

Supports standardPBX migrationprocedures

Common PBX network interfacesPBX numbering plansNo PBX upgrade required

MediationServer

Native SIP

OCS 2007

IM, Presence,Audio, Video, Conferencing, IVR

Inbound Routing

Outbound Routing

Voice Mail Routing

SIP/PSTNGateway

Communications Server: A Hub for Unified Communications

Telephony: Desktop phone and PC Integration

No need to rip and replace your existing phone system

Initiate phone calls from desktop applications

Ad-hoc and automatic call forwarding

Missed call notification

Software-powered VoIP Architecture

ActiveDirectory

Information Worker (UC endpoints)PerimeterNetwork(DMZ)

ExistingPBX Network

PSTN andMobile Phones

RemoteWorkers

FederatedBusinesses

ConferencingServer

ExchangeServer 2007

SpeechServer

Archiving and CDR

MediationServer

InboundRouting

OutboundRouting

Voice MailRouting

OCS 2007Front End Server(s)

Back End Server

SQL DatabaseRegistrar, Proxy and

Presence Server

IVR

Manage-ment

MOM / MMC

Audio, Videoand Data

UnifiedMessaging

SIP/PSTNGateway

Office Communicator Devices

A / V / WebConferencingEdge Server

AccessEdge Server

SIP

Resources

www.microsoft.com/uc

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SELECT COMMAND => mo foneSELECT MODE: PRINT, DISPLAY, UPDATE => d uUPDT MODE: C-Create M-Modify D-Delete........ => cENTER PORT NUMBER, LOCATION, or ?............ => 24.2.12.1LOCATION (wiring directory):................. => ENTER PHONE TYPE DEFAULT SET ID or ?......... => 9 ***...STATION......................PORT: 024.2.12.01STATION USER GROUP NUMBER or ?...........NONE => 78DTMF PASSTHROUGH TIMING INDEX: 1-7,N or ?...N => ADT ANALOG SIDE DTMF DIALING: Y=YES; N=NO...N => EMERGENCY CALLING PARTY NBR: N, ?...........N => ASSIGN DATA LINE: Y=YES; N=NO..............N => ASSIGN LINE SELECT BUTTONS: Y=YES; N=NO.....N => yLINE SELECT (Button #-Type-Number/Group): 1-UNASLINE SELECT BUTTON NUMBER: Return=END........ => 1ENTER LINE TYPE OR ?........................V => VOICE LINE DIRECTORY NUMBER or ?............. => 32016USER GROUP................................... => 78NAME (name/number directory):................ => CLASS OF SERVICE............................. => 1CALL PICKUP GROUP #: 0=NONE.................0 => ACD AGENT LINE: Y=YES; N=NO.................N => OAI ASSOCIATED MEMBER: Y=YES; N=NO..........Y => AUTOMATIC PRIVACY RELEASE: Y=YES; N=NO......N => 100 NUM. ABBV. DIALING: Y=YES; N=NO.........N => STATION DIAGNOSTICS ALLOWED: Y=YES; N=NO....N => CALL FORWARD INTERNAL/EXTERNAL HANDLING.....N => CALL FORWARD NO ANSWER: N=INACTIVE or ?24 digits MAX...............................N => 55400