S K I L L SClient Relationship Development & Management

Strategic Planning & Analysis

Consultative Sales Expertise

New Business Development

Customer Retention

Promotions & Campaigns

Market Development

Budget Development

E D U C A T I O NColumbus State University, Columbus,

GeorgiaDegree Received: Mass Communications

Date of Graduation: May 11, 2015Southern New Hampshire University,

Manchester, New HampshireDegree: Master in Communication Public

Relations

M I S S I O N S T A T E M E N TI strive to be a positive example of hard work, determination and

integrity.  I strongly believe in loyalty and honesty when it comes to my career and the clients I serve. My clients trust is the most important

thing in my professional life and I strive to deliver my best work for them at all

time.

A W A R D S & A F F I L I A T I O N S Active Member of Delta Sigma

Theta Sorority Inc. Active Member of PRSSA Regional Leadership Committee

Delta Sigma Theta Member of Young Professionals of

Columbus, GA Outstanding Youth of Columbus National Honor Society Who’s Who in American Scholars Georgia National Honor Society Member of National Thespian

Society

E X P E R I E N C E

Inside Account Manager | Ryder System Inc. | Alpharetta, GAResponsible for implementing sales strategies to achieve expected revenue growth and retention goals within Ryder

System’s Boston Providence Business Unit. Build and manager customer relationships to ensure mutual growth and development. Additional responsibilities include managing day-to-day needs of 135 small to mid-size customers while continuously seeking opportunities to grow assigned book of businessCo-manage key accounts with Ryder Business Development Managers, Operations Managers, and Service Managers across multiple branches with in that Business Unit. Conduct needs analysis with new business prospects, build equipment, prepare proposals, and secure appropriate signatures from decision maker.

Skills Exercised: Customer Relations, Contract Negotiation, Corporate Account Relations, Business Relations, B2B Marketing, Brand Marketing, Sales, Conflict Resolution, Business Growth, Risk Management and Assessment, Internal Communication, Salesforce

National Rental Account Manager | Ryder System Inc. | Alpharetta, GAResponsible for implementing strategic sale strategies to increase customer rental penetration and potential for

conversion to Ryder Full Service Lease. Additional responsibility included building long lasting customer relationship and maintaining customer loyalty and retention while upholding Ryder sell criteria of 10% growth in book of business a year. As a National Rental Account Manager I also managed the day to day rental needs for all of the clients within my book of business and resolving any issue that may arise within the rental process.

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Skills Exercised: Customer Relations, Corporate Account Relations, Business Relations, B2B Marketing, Brand Marketing, Sales, Conflict Resolution, Business Growth, Risk Management and Assessment, Internal Communication, Salesforce

Business Account Executive | Charter Spectrum | Duluth, GAResponsible for selling primary and ancillary communications solutions to small and medium sized businesses. Primary

services include coax delivered Internet, video and voice. Ancillary services include custom hosting, desktop security, data back-up, data storage, managed security, managed internet router, toll free, additional email addresses, static IPs and more. Achieve sales and revenue goals through successful prospecting for new customers as well as the successful sale of bundled services to new customers. Responsible for generating all sales leads through a variety of prospecting tactics and working every lead from initial contact to sale. 100% focused on generating new Internet, voice and video customers and providing personal working relationships with each of my customers for outstanding customer service. While in this position I executed a 5 miles sales deal that contributed 1.75million to the annual revenue sales quote and expanded the Charter Network 15miles allowing for more business opportunities

Skills Exercised: Contract Negotiation, Customer Relations, B2B Marketing, Brand Marketing, B2B Sales, Door 2 Door Sales, Corporate Networking, Business Growth, and Salesforce

Assistant Campaign Manager | GA. State Senator Ed Harbison | Columbus, GAResponsible for co-managing the re-election campaign for GA. State Senator Ed Harbison. My personal responsibilities

included overseeing the Campaign budget and initiating Donor ask initiatives to increase the donor budget, Planning all Campaign event and appearances while managing the overall campaign schedule set by the Campaign manager. Lead a team of 15 staff members to ensure the reelection of Senator Harbison as well as compiled market voting data to increase our penetration in area where his polling number were low. Highlight with in this position was the successful reelection of Senator Ed Harbison

Skills Exercised: Client Relations, Market Analysis, Campaign Management, Brand Development, Leadership Development, PSA Development, Manage Campaign Funds and Donations, Campaign Effectiveness, Crisis Management

Marketing and Communications Specialist | Fairnot & Associates Health Care Consulting LLC| Grayson, GA

Responsible for providing leadership and direction to all aspects of Brand Development and Target Marketing. Key responsibilities consist of Digital media development and management, Creation of monthly Marketing Distribution Newsletter, Event Coordinating, Fundraising and Donor ask. I also manage the public appearance schedule of both the CEO Dorothy Fairnot and the Vice President Donald Fairnot

Skills Exercised: Client Relations, Market Analysis, Campaign Management, Brand Development, Leadership Development, PSA Development, Website Development Word Press, Event Coordinating and Trade Show Exhibits,

Management Trainee Program | Enterprise Rent-A-Car | Columbus, GAResponsible for maintaining and increasing fleet and profit while assisting to manage and train several employees ranging

different service levels. Key responsibilities consisted of analyzing and predicting trends in the market. Providing customer service and handling customer complaints quickly to guarantee the highest level of customer satisfaction. Oversee successful training of Management Trainee and Customer Service Representatives. Assist and prevent losses in forms of damage or theft. Oversee bad debt collection before escalating to corporate collectors. Maintain community presence by way of B2B marketing and participation in local fundraisers and community outreach programs. Highlights of this position were receiving Enterprise Holding Intern of the Year 2014. Consistent top 5% sales representatives from 2014-2015, Chaired the Customer Loyalty committee for Area 558E, Opened 7 new corporate accounts in 2014 which increase Branch profits by $75,000 for the year and $375,000 over their 5 year rental contract.

Skills Exercised: Client Relations, Market Analysis, Brand Development, Leadership Development, B2B Marketing, Employee Training and Development, Fleet Management, Customer Retention, Risk Management and Assessment, Financial Analysis, Business Growth

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Executive Director Intern & Communication Specialist| WCC of The America Red Cross | Columbus, GA

Responsible for working alongside Executive Director Allen Abbott to improve and increase community relations with the local chapter of the American Red Cross and manage all communication needs for the chapter. Within this position I created and chaired the communication committee that was responsible for the development of monthly digital and print newsletter. Created the Volunteer of the monthly program which spotlighted and showed appreciation for the local volunteers while also praising them for their contribution to their community. Created and Annual Fundraiser called Tailgating with a Purpose to Benefit the American Red Cross which collected $15,000 in donations in its first year. Oversee the donor Ask program from local donation to corporate donations such as Aflac. Assisted in opening and planning the grand opening of the Ft. Benning Red Cross Office and Food Bank to help homeless Veterans and low income military families. Major highlights were the overseeing and selecting all members of the Board of Directors, Increasing Annual Giving by 37% in six months, Established major gift program (Clara Barton Society) and business giving program (Corporate Council), over saw the newly implemented internship program with four universities

Skills Exercised: Leadership Development, Donor Ask, Event Coordination, Market Analysis, Campaign Management, Media Correspondence, B2B Marketing, Non-Profit Development, Community Engagement and Outreach.

References

Jeanette McCarty Mauryo JonesVP Shared Services Center Director-Safety & Loss Prevention- West RegionOffice: 770-569-6100 Office: 626-699-1138Email: jmccarty@ryder.com Email: jonesm@ryder.comRelationship: Mentor Relationship: Mentor

Ed Harbison Dorothy FairnotGa State Senator President & CEO- Fairnot & AssociatesCell: 706-392-2616 Cell: 404-401-2477Email: hopharbison@gmail.com Email: fairnotd@comcast.netRelationship: Mentor and Former Employer Relationship: Mentor and Employer

Dr. Allen Abbott3

International Interim MinisterDisciples of Christ Community Cell: 770-880-4757Relationship: Mentor and Former Employer

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