Alcatel-Lucent OmniPCX Office Reception terminal

Alcatel-Lucent OmniPCX Office

Reception terminal

How to use this guide ?

2

How to use this guide

These symbols can be supplemented by small icons or text.

• Actions • Keypad

Lift the receiver. Numeric keypad.

Hang up. Alphabetic keypad.

Specific key on numeric keypad.

• Navigator

Move the navigation key up, down, to the left or to the right.

To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens.

• Display and display keys • Audio keys

Partial view of display. Loudspeaker,hands free.

Display key. Adjustment “reduce”.

Adjustment “increase”.

• Programmable keys and icons • Other fixed keys

Line key. Fixed key.

Icon corresponding to key. MENU key.

Voice mail access key.

2

65

3abc def

jkl mno

2

Smith John

…

Contents

3

TocGetting to know your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.4

1. Client check-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.51.1 Registering a client when he checks-in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.5

2. Client consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.62.1 Printing a client information ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.62.2 Wake-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.62.3 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.62.4 Metering credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.72.5 Check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.72.6 Client name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.72.7 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.72.8 Message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.72.9 Public number (DDI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.82.10 Barring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.82.11 Personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8

3. Client check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.93.1 Printing a telephone bill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.93.2 Pre check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.93.3 Check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9

4. Customising your application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.114.1 Wake-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.114.2 DDI allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.114.3 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.114.4 Metering credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.114.5 Barring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.114.6 Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.114.7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.124.8 Taxation parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.124.9 Exit time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.124.10 VAT rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.124.11 Client record screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12

5. Room status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.145.1 Room status indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.145.2 Room status consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.145.3 Producing a room status ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.145.4 Room status configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14

Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16

Getting to know your telephone

4

Handset

Socket for connecting headphones or a Hands-free / Loudspeaker unit

Audio keys

Hang-up key: to terminate a call.

Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver.• Lit in hands-free mode or headset mode (short press).• Flashing in loudspeaker mode (long press).

Intercom/Mute key:• During a conversation: press this key so that your correspondent can no longer hear you.• Terminal idle: press this key to answer calls automatically without picking up the receiver.

To adjust the loudspeaker or handset volume up or down

Room terminal icons1st segment 2nd segment 3rd segment

LitRoom taken Terminal busy Room not cleaned

Not litRoom free Terminal free Room cleaned

FlashingWake-up alarm problem Terminal ringing* Room problem

Indicator light• Flashing green: incoming call.• Flashing red: alarm.

Alphabetic keypad

Display and display keysContains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the screen.

Transfer icon: pressing the key next to this icon allows you to program or change the transfer function.

Headset connected. Appointment programmed.

Silent mode activated. Telephone locked.

Display keys: pressing a display key activates the function shown associated with it on the screen.

Navigation

Welcome screens

OK key: used to validate your choices and options while programming or configuring.

Left-right navigator: used to move from one page to another.

Up-down navigator: used to scroll through the content of a page.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation, provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.

Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.Perso page: contains call line keys (allowing supervision of calls) and programmable call keys.

Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, acti-vation of transfer function, appointment reminder, etc.

Call display

Incoming call. Call in progress or outgoing call.

Call on hold*.

If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call.

Left-right navigator: used to check calls. OK key: used to answer the call checked.

Function keys and programmable keys

Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.

Messaging key to access various mail services:if the key flashes, a new voice message or a new text message has been received.

'Redial' key: to access the 'Redial' function.

Programmable key (F1 and F2 keys):lit when the function associated with the key is activated.

Some other keys have been programmed by your technician for your own convenience:

key must be programmed by your technician to access a service.

Adjust the tilt of the screen

Client check-in1

5

Other

1.1 Registering a client when he checks-in.

• When a client arrives, select a free and cleaned room:

According to the sequence of screens, you must:1) Enter the “empty” fields (client name, for example).2) Modify the fields which do not correspond to the default values (language, for example).3) Validate all the check-in screens as you go along.

The validation (OK key) of the last screen quits the CHECK-IN; the room is then considered occupied, a “Client Information Ticket” is printed automatically.Access to the Hotel function is via an 'Hotel' programmed key. This key can be a key on the 'Perso' page, the 'F1' or 'F2' key, or a key on an additional module

“Hotel” programmed key

key corresponding to a free room

directory no. of room

Hotel OR 2

65

3abc def

jkl mno

• The following screens correspond to the check-in (a maximum of six from eight):

Deposit:A prepayment (metering credit) is proposed by default.You can modify the amount or select “NoPrep” (no prepayment).

Guest’s name:Enter the client’s name (8 characters max.).

Wake-up time:A wake-up alarm time is proposed by default.You can modify the time or select “Clear” (no wake-up alarm).

DND:Activate (DND) or deactivate (dnd) the “do not disturb” feature.

Language:Select the client’s language from the possibilities offered.Note: the language is automatically assigned to the client voice mail box and terminal (if it has a display).

DDI number:The client is automatically assigned a DDI no.Select “Choice” to assign another and then pass it on to the client.

Outside calls (Barring):The client’s line is barred by default for international calls.Select “Choice” to modify the terminal’s barring.

Room password:The client is automatically assigned a password.Select “Choice” to assign another and then pass it on to the client.

The client prepayment amount is converted into a number of metering impulses (metering credit). When his credit runs out, an audio signal warns the customer that:- his call is about to be cut off,- he cannot make any more outside calls,- he is requested to make a further prepayment.

Client consultation

6

2Other

• You can consult and modify client data (room taken):After selecting the room (see below), the first line of each screen shows the data for the client occupying this room:- the client’s name,- the client’s language,- the client’s wake-up alarm time (if programmed) and the indication of a possible problem with the wake-up alarm,- the status of the DND (do not disturb) feature,- the status of his prepayment the signs + for “credit” and - for “debit”) and the currency used,

- the segment lit or unlit representing the status of the client’s message service (text mail, voice mail, and call-back request from reception),- the directory number of the room.

2.1 Printing a client information ticket

• The information ticket indicates:- the client’s name,- the room no,- the language,- the password,- the DDI no,- the terminal barring- the global total of the client’s deposit (metering credit),- the total remaining to be paid by the client (debit) or to be reimbursed by the hotel (credit); total deposit made minus the cost of communications,- the rate of VAT and the total amount of VAT corresponding to the cost of communications,- the number of communications made,- the status of the DND feature (active or inactive),- the status of the client’s message service (messages present or not: text, voice and call-back requests from reception).

2.2 Wake-up

• This feature is used to modify the time of the client’s wake-up alarm:


key corresponding

to room


Hotel OR 2

65

3abc def

jkl mno

Print


key corresponding

to room


to cancel the wake-up alarm

Hotel OR 2

65

3abc def

jkl mno

Wakeup

2

65

3abc def

jkl mno ORClear

• Consultation of the alarm status:Several choices are possible.Left segment of the room key:

The flashing status of a room key informs you that there is a problem with the wake-up alarm.

Room consultation screen:The room consultation screen shows if there is a wake-up alarm time programmed and if there is a problem with the wake-up alarm.Example:

Wake-up alarm status:Press WAKE-UP; the status of the wake-up alarm will be one of the following:active: the wake-up alarm is activated,inactive: the wake-up alarm is deactivated,busy: problem, the terminal was busy during the three attempts,unanswered: problem, the terminal was not answered during the three attempts,inaccessible: problem, the terminal was inaccessible during the three attempts.

2.3 Do not disturb

• This feature is used to modify the status of the client’s DND (do not disturb) feature (active or inactive):

In the consultation screen, “DND” = feature activated, “dnd” = feature deactivated.

segment flashing

07:30 wake-up alarm time programmed, wake-up alarm active if the “:” (colon) flashes

07:30 wake-up alarm time programmed, wake-up alarm deactivated if no characters flash

- - : - - No wake-up alarm time programmed, and a problem with the wake-up alarm if all of the segments flash

07:30 No wake-up alarm time programmed, and a problem with the wake-up alarm if all of the characters flash

In the case of a wake-up problem, the system alerts reception by sending a message and a ringing tone to the terminal which is repeated approximately every 30 seconds


key corresponding to room


consecutive presses

Hotel OR 2

65

3abc def

jkl mno

DoNotDisturb Choice

Client consultation

7

2

2.4 Metering credit

• This feature is used to modify the amount of a client’s metering credit:

The system recalculates the global total of the client’s deposit and the balance.

2.5 Check-out

Refer to the chapter about this feature (client check-out).

2.6 Client name

• This feature is used to modify the client’s name:




new amount of money deposited

Hotel OR 2

65

3abc def

jkl mno

Deposi 2

65

3abc def

jkl mno




Hotel OR 2

65

3abc def

jkl mno

CheOut




Hotel OR 2

65

3abc def

jkl mno

2.7 language

• This feature is used to modify the language of the client.

2.8 Message service

• Call-back request:This feature is used to leave the client a call-back request (terminal message LED activated):

• Reading the type of message left:This feature is used to find out what type of message (voice or text message) has been left for the client:

client name (8 characters max.)

Name




consecutive presses

Hotel OR 2

65

3abc def

jkl mno

Language Choice




consecutive presses


key corresponding

to room


Hotel OR 2

65

3abc def

jkl mno

Message Choice

Hotel OR 2

65

3abc def

jkl mno

Message

Client consultation

8

2• The screen displays one of the following labels:

2.9 Public number (DDI)

• This feature is used to assign another DDI no. to the client:

2.10 Barring

• This feature is used to modify call barring (international, national, local or prohibited calls) on the client’s terminal:

: or not

: voice mail waiting or not

: text mail waiting or not

Oper.

Voice

Text.




consecutive presses

Hotel OR 2

65

3abc def

jkl mno

Public Nr Choice




consecutive presses

Hotel OR 2

65

3abc def

jkl mno

Barring Choice

2.11 personal code

• This feature is used to modify the password assigned to a client:

• The client can use his password to:- lock his terminal (prohibit external calls),- establish communications with protected account codes (using substitution or not),- access his voice mail box remotely.




consecutive presses

system assigns another password

Hotel OR 2

65

3abc def

jkl mno

Password Choice

Client check-out3

9

Other

3.1 Printing a telephone bill

• The bill indicates:- the client’s name,- the room no,- the global total of the client’s deposit (metering credit),- the number of communications made,- the total cost of communications.

3.2 Pre check-out

• This enables the client, before an early morning departure for example, to settle his telephone bill the day before (no more external calls possible) whilst still keeping all the features programmed on his terminal (wake-up alarm, messages, DDI no., DND, etc.):




Hotel OR 2

65

3abc def

jkl mno

CheOut Print




The pre check-out erases the client’s “remainder to pay”

Hotel OR 2

65

3abc def

jkl mno

CheOut PreOut

3.3 Check-out

• This enables reception to free the room:

The room parameters are rebooted.The telephone bill is printed automatically.

• The result of a pre check-out/check-out on room parameters are:




PRE CHECK-OUTWake-up / Cancelledmessage / Kept for 1 hourDND: / Cancelleddivert / CancelledDDI allocation / Number assigned to operatorBarring No external call No external callRoom status / Free/ Not cleanedpersonal code / CancelledName / Room numberRemainder to pay Deleted Deleted

Hotel OR 2

65

3abc def

jkl mno

CheOut CheOut

Client check-out

10

3Table analysis:

/: this symbol indicates that the status remains unchanged.

No external call: new barring on the room’s terminal

Remainder to pay: the total remaining to be paid by the client (debit) or to be reimbursed by the hotel (credit), total deposit made minus the cost of communications, is deleted.

Kept for 1 hour: unheard messages are kept for 1 hour.Check-in resets the voice mail box.

Free/not cleaned: the room assumes the “free” and “not cleaned” status.

Room no.: the name of the client is replaced by the room number (the directory is updated).

Note: the wake-up alarm, DND and Barring features return to their default configuration at the time of the next check-in.

Customising your application4

11

OtherThe customisation functions are used to define the default values of the different application screens.

4.1 Wake-up

• This feature is used to define (or not) a wake-up alarm time by default:

4.2 DDI allocation

• This feature is used to assign (or not) a DDI no. by default:

4.3 language

• This feature is used to select a language by default:


to delete default time

Hotel DefVal Wakeup 2

65

3abc def

jkl mno

ORClear


consecutive presses

Hotel DefVal Public Nr Choice


consecutive presses

The language is automatically assigned to the client’s voice mail box and terminal

Hotel DefVal Language Choice

4.4 Metering credit

• This feature is used to activate (or deactivate) the “prepayment request” menu (metering credit) and to enter an amount corresponding to a prepayment by default:

4.5 Barring

• This feature is used to define a room’s terminal barring by default (international, national, local or prohibited calls):

4.6 Currency

• This feature is used to enter the currency of the country:


amount

to delete menu

Hotel DefVal Deposi 2

65

3abc def

jkl mno

Clear


consecutive presses

Hotel DefVal Choice


Hotel DefVal Money

Customising your application

12

4

4.7 Do not disturb

• This is used to activate (or deactivate) the DND feature by default:

4.8 Taxation parameter


consecutive presses

Hotel DefVal DoNotDisturb Choice


Cost 1, cost 2, cost 3: enter the 3 basic tax values.

OvLoad: enter the additional cost assigned to the communications made by reception and transferred to room terminals and “public phones”.

Threshold 1, threshold 2: enter the 2 thresholds for the 2nd and 3rd basic tax value.

Beep: metering credit threshold which causes a beep for each credit received.

Hotel DefVal GstPar Cost

ORUnitTh

Cost

UnitTh

4.9 Exit time

• The reception terminal automatically exits the Hotel application and switches to standby if no operation is carried out for a programmed length of time:

4.10 VAT rate

• This feature is used to enter the country’s VAT rate:

4.11 Client record screens

• This feature is used to programme the order in which the six consultation screens most frequently used during check-in appear (maximum of six from eight)

Note: the consultation screens not selected remain available until the end of check-in.


time (in minutes)

Hotel DefVal ExTime

2

65

3abc def

jkl mno


VAT rate

Hotel DefVal VAT

2

65

3abc def

jkl mno


to move to field to be modified

Hotel DefVal ChecIn

ORChoice

Customising your application

13

4• Your different default customisations appear in the table below.

FUNCTION YOUR CUSTOMISATIONName:Passwd:

Language:Credit::Barring:Currency:DND:Exit:VAT:Taxation: Cost 1

Cost 2Cost 3Additional costThreshold 1Threshold 2Beep

Check-in:;

Room status

14

5Other

• The room status feature makes it possible:For housekeeping to:

- inform reception about the status of rooms.For reception:

- to change the status of a room,- to display room status on the reception’s terminal.

To produce a Room Status ticket or voucher.

5.1 Room status indication

• Housekeeping informs reception about room status (cleaned, not cleaned, with or without problem):

5.2 Room status consultation

• The receptionist can consult room status:

room cleaned room not cleaned

if necessary, problem no. (maximum 3 digits: 000 to cancel

previous problem)

8 8 0 OR 1

OR 2

65

3abc def

jkl mno



screen displays: its “cleaned” or “not cleaned” status or else its problem no., and its “free” or

“taken” status


on the basis of this status, you can:

consecutive presses (cleaned/not cleaned)

Hotel Status

OR 2

65

3abc def

jkl mno

Cleans

5.3 Producing a room status ticket

• A ticket or voucher can be printed automatically when the room status changes (if the feature is programmed).

• The ROOM STATUS DEVELOPMENT field is specific and includes the following data:

5.4 Room status configuration

• This feature is used to specify whether all rooms or only those taken can be switched manually or automatically (at a programmed time) to “not cleaned” status:

Rooms:

This feature is used to specify which are the rooms concerned by the switch to the 'to clean' status (all rooms or only rooms taken).

to delete the problem indicated

to enter a problem no.

ORNoProb

ORProblm 2

65

3abc def

jkl mno

- the first digit gives the room status: 0 = room cleaned1 = room not cleaned

- the other digits (maximum 3) represent the number of the problem if there is one.


consecutive presses

Hotel Status Global

Rooms

Room status

15

5Manual or automatic switch:

This feature is used to specify if the rooms concerned (on the “rooms” menu) switch automatically or manually into “not cleaned” status.

In the table below, you can see the codes you have assigned to different problems indicated in room status:


manual switch

automatic switch

ROOM STATUS YOUR CODE

ROOM STATUS prefix: 88Room cleaned 0Room not cleaned 1Problem of:Problem of:Problem of:Problem of:Problem of:Problem of:Problem of:Problem of:Cancelling the problem 000

Hotel Status Global Now

ORTime 2

65

3abc def

jkl mno ORClear

Guarantee and clauses

16

howtoc

This document describes the services available on telephones connected to an Alcatel-Lucent OmniPCX Office system.

Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products.Earpiece may retain magnetic objects.

The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit.

EC: We, Alcatel-Lucent Enterprise, hereby declare that we assume the Alcatel-Lucent IP Touch 4038, 4068 or 4039 Digital Phone product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer.

Alcatel-Lucent IP touch 4068 PhoneThis apparatus makes use of a frequency spectrum, which use is not harmonized throughout the countries of the EC. The frequency spectrum may be shared with other applications and its operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The device is designed and manufactured not to exceed the emission limits for exposure to radio frequency energy in SAR (Specific Absorption Rate) set by the concerned countries (Federal Communications Commission for the United-States)Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice.

HO19001BSAB-O600ed01-1005

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners.The information presented is subject to change without notice.Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2007 Alcatel-Lucent. All rights reserved.

Alcatel-Lucent OmniPCX Office Reception terminal

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