Alcatel-Lucent Business Communication Solutions for Mid...

Alcatel-Lucent Business Communication Solutionsfor Mid-sized Enterprises

Investing in a new communication solution? There must be a reason

The decision to change your communication system is often due to some type of business growth, whether it be opening new offices, expanding your workforce or simply adding new customer services. Existing solutions can be stretched to the breaking point or, worse, become obsolete.

Bringing consistency to your network is another key trigger when considering a new solution. If your company has a number of diverse systems from various manufacturers – and across multiple locations – you might be thinking about how to consolidate everything into a common framework that’s more cost-effective and easier to manage.

In either scenario, you want to invest in a system that is flexible, modern and offers you the innovation you need to perform in a fast-paced world.

As a worldwide leader in both network infrastructure and telephony solutions, Alcatel-Lucent, along with our global network of Business Partners, will help you design the perfect data or voice communication infrastructure. We will also help you benefit from all the advantages of a fully converged IP voice and data solution while balancing your business goals and practical constraints.

The Alcatel-Lucent security strategy is open and secure. Thanks to its standards-based approach, it maximizes interoperability and provides a cooperative approach to the security ecosystem.

COST OPTIMIZATIONSTRONG CUSTOMER LOYALTY

Whatever the reason for your investment, it must help you gain a competitive advantage.

As a mid-sized enterprise, you’re competing with larger corporations, but probably without the same level of IT resources and budget. And that’s why you’re pragmatic – you have to be. Alcatel-Lucent understands your challenge!

GAIN A COMPETITIVE ADVANTAGE

Satisfied CustomersQuality and responsiveness deliver results

Welcoming your customersFaster customer responses

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Smart OperationsSmarter operations ensure rapid ROI

Hard cost savings on telecom billsInfrastructure mutualizationSimplified day to day operations

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INCREASED PRODUCTIVITY

Efficient EmployeesEfficient employees boost productivity

An ergonomic environmentBeing efficient, whereverCollaborate

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Therefore we’ve taken into account your objectives and practical constraints to offer you a solution that’s both adaptable and flexible. Find the communication solution that will help you boost employee efficiency, operate more cost-efficiently and gain a real competitive edge by increasing customer satisfaction.

Gain a competitive advantage

EFFICIENT EMPLOYEES

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INTEGRATE AND DEPLOY

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OPERATE AND MAINTAIN

Executive

Security

High availability

Contact Center

Greeting Center

Management

Team Worker

Office Worker On-site

Roamer

RENEW

MULTI SITE

UPDATE

BASE SOLUTIONS1

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USER CENTRIC OPTIONS

SERVICES

MobileProfessional

SMART OPERATIONS

SATISFIED CUSTOMERS

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RENEW

MULTI SITE

UPDATE

BASE SOLUTIONS1


SERVICES

EFFICIENT EMPLOYEES

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Executive

Team Worker

Office Worker On-site

Roamers

BASE SOLUTIONS1


SERVICES

MobileProfessional

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Contact Center

Greeting Center

BASE SOLUTIONS1


SERVICES

SATISFIED CUSTOMERS

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Security

High availability

Management

BASE SOLUTIONS1


SERVICES

SMART OPERATIONS

STEP 1 - BASE SOLUTIONS CHOOSE YOUR BASE

Solution 1: UPDATE / IP-READY TELEPHONY SOLUTION Not ready to evolve to a full IP telephony solution? This option gives you a future-proof communication system that supports the latest applications.

Solution 2: RENEW / FULL IP SOLUTIONA good choice if you’re building or moving to a new site and want to benefi t from greater network capacity, an all-IP telephony system and/or a converged voice and data infrastructure.

Solution 3: MULTI-SITE / CONSOLIDATION SOLUTIONEliminates multi-site communication silos and provides an easy-to-manage and cost-effective, network and telephony solution across the entire company.

Whatever base you chose, benefi ts are the same:ability to move forward and grow: a fl exible and modular systemguaranteed long-term investment: robustness, reliability and high-performancelatest industry innovation: open standards-based solution with IP in the core

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STEP 2 - USER-CENTRIC OPTIONS OPTIMIZE YOUR COMPETITIVE EDGE

Alcatel-Lucent has designed solutions that address your requirements regarding your employees, customer relationship management and administration information system.

Effi cient Employees: Solutions for each user profi le Make the most of your investment by arming your employees with all the tools they need to stay productive. To answer to the unique needs of your users, Alcatel-Lucent has defi ned 5 key User Profi les

Offi ce WorkerExecutiveTeam WorkerOn-Site RoamerMobile Professional

Satisfi ed Customers: Solutions adapted to your business model

Greeting CenterContact Center

Smart Operations: Solutions for each specifi c IS issue

ManagementHigh availabilitySecurity

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STEP 3 - SERVICES ENSURE LONG-TERM SUCCESS

Alcatel-Lucent and its network of Business Partners provide a full range of services to ensure a long term success throughout the full life-cycle of your communication solutions.

All these services are available across the Alcatel-Lucent range of solutions for enterprise, including Data Network Infrastructure, IP Telephony, Unifi ed Communications, Contact Centers, Network Management and Security.

Our skilled and highly experienced professionals will bring you customized services from:

Audit and Design, through

Integration and Deployment, to

Maintenance and Operations

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Which solution is right for you?

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When you want to invest in a new communication system, what do you look for?To maximize your investment by meeting different user needs, while staying within budgetTo manage a transition to new technologies (such as IP telephony or Wireless LAN) without overloading your IT staff or losing focus on your core businessTo take into account your technical criteria in terms of IT systems

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THE 3-STEP PROCESS FOR SUCCESSFUL DECISIONS

Alcatel-Lucent OmniAccess WLAN

Products

Highly scalable, comprehensive set of mobile LAN products

Alcatel-Lucent OmniPCX Enterprise

Alcatel-Lucent heart of communication solutions for enterprises

Alcatel-Lucent OmniSwitch 6850

Layer-3 gigabit ethernet fi xed confi guration switchesStackable PoEUpgradable fast ethernet

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Alcatel-Lucent OmniStack 6200

10/100 L2+ ethernet workgroup switchesCopper gigabit uplinksPoE derivative

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Traditional PBX-type all-in-one hardware Enterprise-class telephony Integrated voicemail Digital or analog phones

Cost-effective PBX replacement with a modern, yet familiar, solution Deploy latest applications, as required Future-proof: add IP telephony and additional applications at any time

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PSTN

OmniPCX Enterprise

OmniPCX Enterprise

Application Servers

LAN/WLAN

PSTNIP CarrierNetwork Mono-site

HQ with OmniSwitch, OmniPCX Enterprise & Mgt server

PSTNRegional-office with Passive Com. Server

Very small branch with IP phones

Small branch-officewith media gateway

WAN/IPVPN

LAN Switch

Base Solutions1

IP infrastructure Full range of LAN & Wireless LAN switches 10/100/1000 wire speed and PoEStackable or chassis-based solutions

IP telephony Full IP LAN-based voice system Enterprise-class telephony:- Integrated voicemail - IP phones

Converged architectureSolutions designed to support converged (voice / data) networksAdvanced services (QoS, security for VoIP deployment)

Easy IP network add-onScalable and fl exible deployment:- for wired and wireless networks- from access to core IP infrastructureEasy to integrate with other vendors solutions (LAN extension)Easy to integrate wide variety of applications on phones Soft-phones provide fl exible, low-cost phone optionSingle infrastructure for voice and data:- simplifi ed management- reduced costs of operations- secure infrastructure- high availability

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UPDATE RENEW MULTI-SITE

FEATURES

BENEFITS

IP-ready telephonysolution

Full IPsolution

Consolidation solution

Base solutions are based on Alcatel-Lucent OmniPCX Enterprise Communication Server, OmniStack, OmniSwitch and OmniAccess WLAN product lines.

Access Points

Complete LAN and WLAN infrastructure Advanced QoS and CAC (cool access control)Single system across enterprise Centralized management High-availability options per siteSecurity options at all levelsAccess routingEnterprise-class telephony:- digital, analog and/or IP phone- centralized voicemail

Create a homogeneous environment: - same level of service for all users - users interact as if in one building - share applications & human resources Enhance business securityReduce operation expenses: - centralized management - one maintenance contractReduce telecom costs: - centralize telecom subscriptions - eliminate inter-site telecom costs

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On-Site Roamer

User-Centric Options2

Mobile ProfessionalExecutive Team

Worker

EFFICIENT EMPLOYEES

Top-level managers or highly autonomous employees who spend their day just about everywhere and anywhere – off-site, on-site and at their desks. They have intensive communication needs and have to be able to reach any employee at any moment.

In constant communication with other employees and cross-functional teams, they include everyone from project managers and high-tech workers to HR staff. Team Workers have the most intensive collaboration needs in the organization.

They’re usually on-site but they could be anywhere in the building. This profi le includes nurses, security guards, service reps and more. Mobile phone handsets are their key communication device.

They’re on the move throughout a large part of the workday, so they need a reliable link to the back offi ce. This group can include sales reps, consultants, fi eld technicians and many others. In most cases, their main communication device is their mobile phone.

IP and digital phonesSoftphoneIntegrated or unifi ed messaging

Wide range of phones adapted to individual needsIntuitive use with alpha keyboards and displaysEasy to deploy: self labeling, automatic recognitionAll messages retrieved from a single interface

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Unifi ed communications: SoftphoneUnifi ed messagingAdvanced routingCellular extension or dual-mode phoneInstant messaging Peer-to-peer video

Access to the same tools as when in the offi ce Web-based applications: cost-effective, simple to deploy and manageAll messages retrieved from a single interfaceAccess to offi ce services when on the move

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Collaboration solutions including:

Web-based audio conferencingData sharingInstant messaging Peer-to-peer video

Eliminate conference service fees Improve virtual team productivityMinimize travel and projection of cycle times

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Voice-only wireless (DECT/PWT)Converged wireless (WLAN)

Business continues while employees are away from their desksAccess to system features: manager / assistant, conference, etc. No cellular charges on-site

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Cellular extensionDual-mode phone

One cellular phone for all communicationsSingle number, single mailboxCost-effective software-only solutions: use any phone Cost savings for long-distance callsDual-mode for on-site mobility with VoWLAN and off-site mobility with GSM

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FEATURES

FEATURESMost of their workday is spent at their desk, so this is where they need to gather all their message media in order to provide the fastest, most-effi cient service possible. Profi les include administrative assistants, offi ce managers, accountants, webmasters and more.

BENEFITS

Offi ce Worker

Greeting Center Contact Center

Hardware and software network redundancyRedundant communication server Branch survivability Passive Communication Server

Smart continuous switchingCost-effective resilience for main sites and branches options Non-stop operation during network or hardware failure Disaster recovery with back-up at a different site

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Voice and data centralized managementNetwork-wide managed QoSSingle image of multi-site operationsOne-touch web interface: confi guration, directory, accounting, alarms, monitoring, performance

Common fault-management Manage all users centrally as one group Wired and wireless infrastructure centralized managementSimplifi ed moves, adds and changes Web-based solutionsProactive management: automatic broadcast of events

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FirewallVirtual Private Network Enhanced network security: any user, any device, any portAttack detection, containment, isolationAuto-sense authentication

Secure connections for remote sites and home workers Protection against viruses, worms, hackers, intrudersHardware-based solutions for no impact on voice quality Contain attacks for any LAN and WLAN deviceCentralized security management ensure universal and effective network access control

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Automated attendantCall distribution with queuing and announcementsMultimedia attendant consoleIP attendant soft phoneAlways-on PC-based consolePhone or softphone based Video DoorCam

Wide range of phones adapted to individual needsIntuitive use with alphabetic keyboards and tiltable displaysEasy to deploy: self labeling, automatic recognition

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Inbound / outbound call distributionGUI-based supervision tool through effi cient call handlingTraffi c-based reporting

Secure high level of customer service Optimize use of internal resources Minimize training time and need for special skills using graphical management tools

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WAN

PSTN

SATISFIED CUSTOMERS

BENEFITS

FEATURES

FEATURES

Management High Availibility Security

BENEFITS

BENEFITS

SMART OPERATIONS

Alcatel-Lucent, worldwide leader

Alcatel-Lucent, industry leader: for more than a century Alcatel-Lucent has designed and engineered innovative, best-of-breed technology that won awards and satisfi ed customers around the globe; Alcatel-Lucent is a primary source of new technologies for the communications industry and has over 25,000 relevant technology patents. Alcatel-Lucent, technology pioneer: our Omni product family is the most highly awarded set of solutions in the industry. It continues to be widely acclaimed by the most prestigious industry analysts for its vision, its innovation, and its implementation of open standards.

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Industry recognition

Alcatel-Lucent is recognized by analysts like Gartner, Inc.

Positioned in Leader Quadrant in report titled “Magic Quadrant* for Unifi ed Communications, 2006” - published in June 2006Positioned in Leader Quadrant in report titled “Magic Quadrant* for Contact Center Infrastructure EMEA, 2006” - published in March 2006

* The Magic Quadrant is copyrighted (2006) by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specifi c time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defi ned by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the «Leaders» quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specifi c guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fi tness for a particular purpose.

The Alcatel-Lucent Business Partner Network

A worldwide resource of Business Partners – accredited through a demanding Business Partner Program – is ready to help you choose the Alcatel-Lucent solution that’s right for your business needs.

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These experts take the time to listen to your needs to defi ne the right network infrastructure and communication system for your company. Customized applications can be designed that are a perfect fi t for your implementation. Most importantly, our Business Partners will work with you to ensure a smooth transition, and to be sure that your Alcatel-Lucent solution evolves in sync with your business growth and maintains peak performance.

Services3

WHY ALCATEL-LUCENT?

We are committed to delivering trouble-free confi guration and integration. Our experts can also help you integrate advanced or customized solutions into your existing IS environment and get the most out of your investment.

Solution deployment assistance (IP migrations)Solution integration / highly specialized deploymentsApplication developments and customizationEnd-user and administration training

This service offering is not exhaustive. For more information please contact your Business Partner.

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The design of your network project is based on an in-depth understanding of your present situation and future needs. We will work with you to develop an optimal evolution strategy. You will discover the advantages of implementing emerging technologies within your existing infrastructure and how to reap maximum business benefi ts.

Network operating center consultingArchitecture audit/consulting: radio network, VoWLAN, VoIP data network compliance, applications, network, security, IP network transformationTechnical advisorArchitecture design: voice, data, security, applications, radio network, WLAN networkNetwork management customizationApplications / development design

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The successful launch of your new solution doesn’t end our collaborative partnership – we’ll stay on the job to ensure its ongoing effectiveness. A portfolio of professional and dedicated services helps your system to evolve according to your business needs, both now and in the future.

MaintainMaintenance contracts on specifi c developmentsOn-site / on-line support

SupportAlcatel-Lucent offers a complete range of support services for its enterprise solutions:

Software maintenance service Software evolution service Hardware maintenance service

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CONSULT AND DESIGN

INTEGRATE AND DEPLOY

OPERATE AND MAINTAIN

SECTOR DIVERSITYAlcatel-Lucent is a worldwide leader in IP Communications, providing innovative solutions to mid-sized organizations like yours in over 130 countries.

For example: Colleges and universities Healthcare centers Industrial companies Insurance companies Local authorities Mid-sized hotels School districts Real estate agencies Regional banks Retail companies Travel agencies

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ALCATEL-LUCENTOMNIPCX™ OFFICE RICH COMMUNICATION EDITION SMALL AND MEDIUM BUSINESSES

To compete and succeed in today’s marketplace, small- and medium-sized businesses (SMBs) need enterprise-class products. With increased security, mobility, and an enriched user experience — all at a lower cost — the Alcatel-Lucent OpenTouch™ Suite for SMB helps businesses grow.

The cornerstone of Alcatel-Lucent’s SMB offering is the OmniPCX Office Rich Communication Edition (RCE). It offers an all-in-one, end-to-end converged solution for voice and data, with zero touch deployment. It’s easy to order, install, use and maintain. The OmniPCX Office RCE is the perfect response to the social, mobile and visual forces driving the SMB market. And it’s backed by a broad portfolio of compatible Alcatel-Lucent products for SMBs.

OpenTouch Suite for SMB includes the following features:

• Teamworkandcollaborationtohelp teams work together

• Enhancedoff-sitemobilitytokeep users connected to their business anytime, anywhere

• Wireline/wirelessphonesandefficientdesktops to increase productivity

• Customerwelcometoprovideaprofessional greeting and increase customer satisfaction

• Networkinfrastructurethatreduces costs by using a single infrastructure for voice and data services

FEATURES BENEFITS

All-in-one solution Modularity, flexibility and scalability to meet the needs of SMBs from 4 to 200 people in size

Conversation services on application-enabled desk phones, PCs and smartphones

Offer next-generation enterprise communication experience

User-centric communications experience across devices and locations

Provides full-featured access to enterprise communications services across devices while on site or off

Business communications services, including attendant, routing and messaging services

Increased communication efficiency for mployees with new opportunities to reach contacts

Embedded voice-centric customer service

Increase customer satisfaction by improving call resolution

IP telephony infrastructure flexibility and software scalability

Reduces communication costs and enables the choiceofnetworkconfigurationsandIP,IP/TDMorTDM endpoints, minimizing additional investment and enabling a smooth migration

Simplified and unified management Reduces total costs of ownership for business communication and conversation services

Plug and play and zero touch deployment

Easyinstallationinfullvoiceenvironmentand/orconvergedvoice/dataenvironmentatreducedcost

SIP at the core Optimized installation ready for next generation of communications

OmniPCX Office RCE Compact Edition

OmniPCX Office RCE Small

OmniPCX Office RCE Medium

OmniPCX Office RCE Large

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Alcatel-Lucent OmniPCX™ Office Rich Communication Edition | Small- and Medium-sized BusinessALCATEL-LUCENT ENTERPRISE DATA SHEET

TECHNICAL SPECIFICATIONS

COMMUNICATION SERVICESConversation services

• WidebandVoIP,HDvideo

• Ad-hocaudio,videoandwebconferencing

• Scheduledaudio,videoandwebconferencing

• Whiteboardandwebinarpresentationmode with annotation

• Enterprisepresence,includingconversation status

• Desktopphoneandmobilephone control from PC

• Universaldirectoryaccess

• Callbyname

• UserCallLog

• Single-identity:routingprofiles

¬ User-defined routing rules

¬ Route to one or several devices

• Visualmailboxaccess

Business communications services• Centralizeddirectory,callbyname

• Multilinetelephony

• Calloptions,speeddial

• Audioconferencing

• Personalandenterprisecallrouting and forwarding

• Call-backfeatures

• Callhistory

• Multiline

• Callqueuing

• Automaticrouteselection(ARS)

¬ 3000 entries

¬ Least cost routing

¬ Multicarrier access

¬ ARS overflow on busy carrier

¬ Time range and calendar based

• Directinwardstationaccess(DISA),substitution

• Callrecording

• Callpickup

• Paging

• Callback

• Intrusion

• Calldeflection

• Divert

• Joining

• Barring

• Paging

• Emergencycall

Manager assistant

• Callfiltering

• Hotline

• Multiplemanager/secretary

Team and group

• Workgroup

• Keysystem

• Groupwaresupervision

• Audionotifications

• Group(broadcast,parallel,cyclical,sequential)

Desktop CommunicationsAlcatel-Lucent OmniTouch™ 8082 My IC Phone

• 7inchcapacitiveandhaptictouchscreens

• Mediaplayer,screensaverandpictures

• Microsoft®Outlook™sync

• Audioconversationservices

¬ Unified directory

¬ Session history

¬Visualmessaging

¬ Favorites

• Managerconversations

• Videocalls

• SIPandwebservices

• Third-partyweb-basedapplicationssupport

• Softwaredevelopmentkit,developerportal

• 10/100/1000Ethernet

• Bluetooth®handset

• G722,G722.2widebandaudio

• 802.3AFPoE(class3)

• Maximumcapacity:20

IP Touch 8 Series Extended Edition IP phones, IP Touch 9 Series digital phones

• Businesscommunicationservices

• Embeddedalpha-numerickeyboard

• Displayofparticipantnameandcontextual feature keys

• Hands-free,loudspeakerannouncement

• Headsetcapability,suchasBluetooth

• Alcatel-LucentNOEprotocol

• Add-onsupervisionmodules

Pimphony


• ConversationservicesonPCdesktop

• Click-to-call

• Visualmailbox,calllog

• Supervision(single/multisite)

• Assistantmode(operator)

• PIM/directory

¬ Microsoft Outlook

¬Act!®

¬GoldMine®

¬ Microsoft Access™

¬IBM®LotusNotes™

¬ LDAP

• MicrosoftWindows™(XP,7,8)

• VOIPsoftphone

• Routingruleconfiguration (uniquenumber)

My IC Social Networks

• Maximumconnections:25TAPI2.0/200TAPI2.1

• Outlookplug-in

• Calldialogwindow

• Directoryfederation

• Presencefederation

• Supervisionaggregation

• Pounceservice

• Facebook®,Yahoo®,Skype™

• Toolbarandcontextmenu:SMS,Call, IM, E-mail, Presence, Forwarding Rules

Alcatel-Lucent OmniTouch™ 8600 My IC Web For Office


• Web-basedclient

• Dialbyname

• Conversationservices

• Visualvoicemail

• Calllog

• Routingruleconfiguration(uniquenumber)

Mobility services• Onenumberservice:uptothreedevices

• MyICMobileapplication(iOS™andAndroid™)

• Unifiedaccess(fromanydevices)

• Nomadictoanyphone

• Dual/singleringing

• Getcallfeature

• Cellular/SIPconnectivity

• Business/privatecall

On-site mobilityAlcatel-Lucent OmniTouch™ 8118/8128 WLAN 300EX/400/500/500EX/8232 DECT

• Businesscommunicationservices

• Hands-free

• Headsetcapability

• Integrationwithnotification-andlocation-based services through Alcatel-Lucent Application Partner Program (AAPP)

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On-site and off-site mobilityAlcatel-Lucent OmniTouch™ 8600 My IC Mobile


• Softwareclientwithintuitivegraphicalinterface

• Singleidentity,directorylookup,businesscaller name presentation, communication history, on-call access to business services

¬Apple®iPhone™

¬Google®Androidplatform

• Routingprofiles

• Easydeployment:

¬ Apple AppStore

¬GooglePlay

• SIPsoftphone(SIPCompanioninVoIPmode)

¬ Fall back on cellular

¬ Apple

Services

• Getcallfeature(movemobilecall to office phone)

• Onenumber

• Single/dualringing

Hospitality• Integratedapplication(upto120rooms)

• Alcatel-LucentOmniPCXOfficeHospitalitylink(OHL)(Upto200rooms)

• Roommanagement

• Wakeup

• Phonebooth

Metering• Meteringcounters

• Trafficcounters

• Accountinglink

¬ Printout facilities

¬OHLdriver

¬ Over IP accounting

• Localcallmetering(XML/HTTP)

• Accountcode

• Duration-basedforceddisconnect

Conference• 6-partyconferencebridge

• 3-partyconference

• SIPconferencemodule4135(5parties

• ConferenceonSIPdevices(3parties)

Attendant Services• Callqueuing

• Calloverflow

• Alarmindication

• Attendantgroupfeatures

• Busylampfield

• Trunkandchargingfeatures

• Usermanagementfeatures

• Add-onmodule

• Headsetcapability

• Attendantposition(e.g.,PC,Phone)

• Automaticattendant

• Visitorregistration

• Normal/restrictedmodecontrol

Directory services• UDAservices

• Dialbyname

• DirectoryaggregationviaMyICSocialNetworks plug-in

• Abbreviatednumbers:2200

• ConnectiontoexternalLDAPserver

• Individualrepertories

• Upto5000names

• Contactsynchronization

• CRMintegration

Messaging services• Voicemail

¬ Mailbox: 200

¬Maxstorage:200Hours(HDneeded)

• IM

¬ Text messaging

¬Free/preprogrammed

¬ Text messages (32 characters)

¬ IM messaging with My IC Social Networks (SIP based)

• Unifiedmessaging

¬Voicemailine-mail

¬ Call log in e-mail

CUSTOMER SERVICESArchitecture

• All-in-one,fullyintegratedsolution

• Phone(Analog,IPTouch8and9series,SIP, mobile, DECT, WLAN)

• Mixedconfiguration:ACD,MLAA,SCRandcommunication services

• ACD/MLAA/SCRports:upto16

Smart Call Routing (SCR)• Maximumentries:10000

• Routingcriteria(customercode,CLI,DDI)

• Routingdestinations

¬ ACD, MLAA, any destination

¬ 2 per entry, planning based

• Planning:10

OmniTouch Call center Office (ACD)ACD services

• ACDgroup:upto8

• Groupselection:longestidletime,rotatingpriority, fixed priority

• Prioritylevelsbetweengroups:8

• Groupoverflow

• Queue:1pergroup

• Voiceguidance:7pergroup

• Customercode

Agents features

• Maximum32

• Agentapplication

• PCagentapplication(optional)

• LocalapplicationonIPTouch8and 9series

• Agentstatus(loggedout,wrap-up time, pause, log in)

• Freeseating

• Callclassification

• Personalstatistics

• Screenpopups/CRM

¬ Embedded database

¬ API to external CRMs

• Waitingtimeinqueueforcall

• Visualqueuecontrol

• Outboundcall:freedialing,copy and paste, dial by name, LDAP

Supervision

• PCapplication

• Upto8simultaneousconnectedsupervisors

• RealtimeACDactivitymonitoring (agent and group)

• Threepresentationmodes(modular, grid, tool bar)

Statistic

• PCapplication

• Systemretainsdatafor14months

• Automaticprintingofpredefinedreports

• CSVexport

Welcome greetingVoice mail

• Withoutharddisk:30hours

• Withharddisk:200hours

• Upto8ports

• Upto200mailboxes

Personal assistant

• Transferoptions:5

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Automated attendant

• 2levels(customizable)

• Generalmailbox

• Welcomeservice

• Informationservice:50informationboxes

• Companygreetingremotecustomization-opening and closing hours

Attendant group

• Maximumattendantgroup:8

• Maximumattendantspergroup:8

• Nightgreeting

• Restrictedmode

• Timerange(daily,weekly,bankholidays)

Attendant console

• PC-basedapplication

Multiple automated attendant (MLAA)

• Maximumlanguagespertree:4

• 5differenttrees

• 3levelpertree

• Voicepromptsperlanguage:100

• Timerange:10

• Greetingmessages

• Maximumgreeting:20

• Totalduration:320s

• Individual,group,company

• Musiconhold

• 16secondsDefault

• Customizedupto10minutes

• Externalsource

• Multiplecompanywelcome

• Maximumentities(groupsofusers):4

• 10minutesmusiconholdperentity

External ApplicationsVideo

• LifeSize®Connections:cloud-basedsolution

• LifeSize®Unity™50,Passport™,Express™220,Team™220,Icon™600:Desktopaudio/videoappliancesforofficeandremote workers

• Doorphone,SIP,MyICPhonepeer-to- peer video

Fax services

• G3,superG3fall-back

• Automaticfaxdetection

• ITU-TT.38UDPfaxcall(trunk)

• FaxoverITU-TG.711

• FaxECMoption(H2/2013)

RCE Fax Server

• Upto110users

• Upto4faxchannels(SIPTRK)

OPERATIONSManagement

• OMC(PC-basedapplication)

¬ Access level ( administrator, admin, operator)

¬ Connectivity

–IP(HTTPS)

–ISDN(1or2B)

– Call back

¬ Platform

– Window,

– Windows server

¬Uniquemanagementaccesspoint

¬ Customer database backup and migration

• Web-basedportal

– Diagnostic

– Simple actions

• Localadministration(fromthe phone device)

Serviceability• NTPserver/client

• Alarming

¬Urgent/nonurgent

¬ Alarming in email

• Historyevent

• Zerotouch

¬DHCP

¬ Plug-and-play

¬ OmniSwitch auto provisioning

INFRASTRUCTURE Capacity

• 200users(IPand-orTDM)

• BHCA1500

Architecture• All-in-onecallserver

• Switching:TDMandIP+hybrid

Software • Linux:LinuxKernel2.6.29.6

HardwareCPU board

• PowerCPU(PowerPCe300)

¬ Covers

– Chassis (compact, S, M, L)

–Allrequirementsandoptions

¬2GbSDmemorycard

¬Hardwarewatchdog

• 20Gbharddrive(option)

• 16VoIPDSPchannel(optionofupto48)

• Daughterboard

¬ AFU: CD-player, door phone, loudspeaker

¬HSL1orHSL2:formultiplecabinetinterconnection (S,M,L chassis)

¬MiniMIX2/0/2(compactchassisonly)

Chassis

• Compact(C)Edition

¬AC/DCpowersupply:external

¬ Backup battery: external (optional)

• Installation:officeenvironment,wall-mounted

¬1freemodularslot

¬ No fan

¬Height:70mm(2.75in.)

¬Width:345mm(13.58in.)

¬Depth:340mm(13.38in.)

¬Weight(unpacked):5.1kg(11.24lb.)

¬Powermaximum/typical:40W/25W

¬ Noise level: 0

• Chassis:racksS,L,M

¬ Standard in S, M, L Editions

– Fan

–Rack(19-inchrack)

–AC/DCpowersupply:Integrated

–Backupbattery:Internal/external(Option)

– Installation: stack, rack, wall-mounted

– Combination: up to 3 chassis, maximumof27freeslots

¬Small(S)1U

– 2 free modular slots

–Height:66mm(2.60in.)

–Width:442mm(17.40in.)

–Depth:400mm(15.75in.)

–Weight(unpacked):6kg(13.22lb.)

–Powermaximum/typical:70W/28W

– Noise level: maximum 40dBA

¬ Medium (M) 2U

–5freemodularslots






–Noiselevel:Max41dBA

¬ Large (L) 3U

–8freemodularslots






–noiselevel:Max45dBA

5


Interface boards

• Terminals

¬DigitalInterfacesUAI4,8,16

¬AnalogInterfacesSLI4,8,16

• Network

¬BRAboards(T0)2,4,8

¬PRAboards(T1,T2)1

¬Analogtrunk(1)2,4

¬MixedboardsT0/UA/SL2/4/4, 4/4/8,4/8/4

¬AnalogmixedboardsAPA/UA/SL 4/4/4-1,4/4/8-1,4/8/4-1

¬Mini-MIX2/0/2

• LAN

¬EthernetLANswitchLanX1610/100/1000BTauto-senseunmanaged

Application partner interfaces (AAPP)

• SIP

• CSTA,TAPI2.0,TAPI2.1

• Alcatel-LucentHospitalityLink

• Localcallmeteringapplication(LCMA)

• Alcatel-LucentOmniVista8770 AccountingandVoIPTicketCollector, call detail records

• QSIG

• Urgentalarm(SIP/ISDNtrunk)

SIP: Session Initiation Protocol • SIPpublictrunk

• SIPprivatetrunk

• SIPpeering

• SIPendpoints(localusers)

• Alcatel-LucentSIPdevices

• Third-partydevices(AAPP)

• SIPcapabilities

¬ RTP direct

¬ Multiple RTP flow

¬ SIP notification (IM)

¬Video(RTPdirect)

• PublicconfigurableSIPnumberformat

• SupportformultipleSIPregistrars

• Backupproxy(immediateswap)

IETF standards• SIPRFC

¬ Trunk standards compliance RFC3261RFC3262RFC3264 RFC2327RFC2833RFC2822 RFC3515RFC3966RFC3398 RFC3323RFC3324RFC3325 RFC3892RFC1321RFC2617 T38ITU-TRFC3263-RFC4244 RFC3326RFC3840RFC4028 RFC3581RFC4916

¬ Phone standards compliance RFC3261RFC2327RFC3515 RFC4733RFC3891RFC3420 RFC3265RFC3550RFC3551 RFC3264RFC3842RFC3966 RFC3892RFC1321RFC2616 RFC2617RFC5373RFC3398 RFC3323RFC3325RFC4028

• RTPRFC:1889,1890,2198,3550, 3551,3711,3362

• SIPbestpractices:RFC4504

VoIP• G722,G722.2audiowideband

• G.711A-lawandμ-law,G.723.1A, G.729.ABaudio

• G711,G722,G723.1,G729,G.722.2

• Calladmissioncontrol

• Automaticcompressionalgorithmallocation

• Dynamicjitterbuffer,echocancellation,packetlossconcealment(PLC),VAD:silence suppression and comfort noise generation

• DTMFQ23,robustDTMFrelay,RFC2833

• Genericsignalqualificationandmodemtransport

• Anti-saturationmechanism;backward and forward automatic gain control

• Embeddedsignalqualitydiagnostictool

• Qualityofservice:TOSorDiffServtagging,802.1p/Q

Video • Codecpaththrough(RTPdirect)

• LifeSizeVideoCenter(AAPP)

• Doorphone(s)integration

• Peer-to-peer(SIPdevice/trunks)

Networking Private networking protocols

• SIPnetworking

• H323networking

• ISVPN(T0/T2)

• QSIG-BC(DLT0DLT2)

ARS (automatic route selection)

• Maximumof3000entries

• Multi-carrieraccess

Multisite

• Upto5sites

• PC-basedsupervisorapplication

• Directorysynchronization(OMC)

Security

Authentication

• Userauthentication:login/password (4or6digits)

• Managementauthentication: login/password(8characters)

• HTTPS:servercertificateself-signed

• Systemcertificateexport

Traffic filtering

• Calserver

¬ ARP spoofing protection

• Client/device(IPTouch/MyIC8082)


¬ PC port filtering

SIP perimeter defense

• SIPmethodauthentication(RFC2617) for SIP phones and public SIP trunking

• Quarantine/blacklistingduetoabnormaltraffic (too many messages in a short time)

• AutomaticblacklistforhostileIPaddresses

• ThresholdsforidentifyinghostileIPaddresses

• Connectiontracking

Encryption

• SSLv3forsecureHTTPsession

• HTTPS:2048bitsRSAkeys

User authorization to communication services

• Useraccountlocknotification (alarm, e-mail)

• Managementaccountlocknotification(alarm, e-mail)

• 4or6digitpassword(user)

• PINcodesforcalls(barringandsubstitution)

• Barringcategories

• PINforremotesubstitution(DISA)

• Remoteaccesslockedafterrepeatedauthentication errors

• Normal/restrictedmodes,basedon time ranges

• Userrightstoservice

Miscellaneous

• Networktimeprotocol(NTP)serverand client for network-wide time synchronization

• Remoteaccessbymodem:

¬ List of authorized CLI

¬ Call back to configured number

• HTTPSformanagementandend-userapplications

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented issubjecttochangewithoutnotice.Alcatel-Lucentassumesnoresponsibilityforinaccuraciescontainedherein. Copyright©2013Alcatel-Lucent.Allrightsreserved.E2013040884EN(April)

Alarm server

• Liveandnotificationcallservices with location information

• Periodiclivecallforproactivesecurity

• Alarmcallswithspecificalarmbutton,man down, shock, “no movement” detection

• Keyeventscallsforendusersignalingtask progress

• Statuscallforupdatinghandsetstatus to central server

• Alarmserver

¬ T2 connectivity

¬ SIP connectivity

• Isolatedworkerprotectiondevice(PTI)

• DECT

DECT radio• RadioDECT/GAP/AGAP

• Radiofrequencyrange

¬1.88GHzto1.90GHz(Europe)

¬1.91GHzto1.93GHz(SouthAmerica)

¬1.92GHzto1.93GHz(UnitedStates)with power adaptation

• 4070DECTBaseStation

¬ Six simultaneous communications

¬ 2 UA interfaces

¬Maximumdevicesregistered:120

¬ Inline powered

• 4080IPDECTAccessPoint

¬11simultaneouscommunications per AP

¬16AP

¬Maximumdevicesregistered:50

¬POEorPOEinjector

¬ Outdoor versions

¬ Integrated DAP manager for automated configuration and handset roaming

¬ Over-the-air synchronization

WLAN OmniAccess WLAN access points and WLAN controllers

• IEEE802.11a/b/g/n

• IEEE802.11i

• Radiofrequency(RF)range

¬2.4GHzto2.4835GHz(“b”and“g”)

¬5.150~5.250GHz(lowband)

¬5.250~5.350GHz(midband)

¬5.470~5.725GHz(Europe)

¬5.725~5.850GHz(highband)

Automated radio coverage

• DynamicRFmanagementforAPchannelpower and channel optimal setting

• Self-healingaroundfailedaccesspoints

Wireless security

• WEP,WPA,WPA-PSK,WPA2andWPA2-PSK

• Integratedstatefulfirewall

• Rogueaccesspointdetectionandcontainment

• WirelessIDS/IPS

Quality of service

• Standardized

¬Over-the-airQoS:802.11e

¬ WMM (EDCA)

¬802.11ePowerSave(U-APSD)

¬802.11eTrafficSpecification(TSPEC)

• SRPmode

• Connectionadmissioncontrolwithgraceful load balancing

• 802.1pDiffServmarking

Call persistency

• ProxymobileIPforLayer3handover

• Fasthandover–WPA2opportunistic key caching

• Voice-awarescanning

• Voice-aware802.1xre-authentication

International directives EC Directives

• 94/9/EC:ATEX

• 1999/5/EC:R&TTE

• 1999/519/EC:SAR

• 2011/65/EU:ROHS

• 2012/19/EU:WEEE

• 2004/108/EC:EMC

• 2009/125/EC:Ecodesign

• 2006/95/EC:LVD

Safety

• IEC60950-1

• UL60950-1

SAR

• CenelecEN50360

• CenelecEN50385

• FCCOET65andIEEE1528

EMC

• IEC-CISPR22ClassB

• CenelecEN55022ClassB

• FCCPart15B

• IEC-CISPR24

• CenelecEN55024

• IEC-EN61000-3-2

• ETSI-EN301489-06:DECT

• ETSI-EN301489-17:Bluetooth and WLAN

Radio

• ETSIEN300328:2.4GHz

• ETSIEN301893:5GHz

• ETSIEN301406:DECT

• FCCPart15SubpartCandDandE

EX environment

• CenelecEN60079-0

• CenelecEN60079-11

Miscellaneous environments

• CenelecEN50121-4:railwayapplications

• IEC60945:maritime

Environmental conditions

• ETSI–ETS300019Part1-1:storage

• ETSI–ETS300019Part1-2:transportation

• ETSI–ETS300019Part1-3:inuse

Telecom

• ETSIEG201121

• ETSIES203021

• ETSITBR021,010,022,003,033, 004,034,008,038

• ITU-TH.323

• FCCpart68

• CanadaCS03

Over voltage and over currents

• ITU-TK.21,K.22

ALCATEL-LUCENT 8115 AUDIOFFICEALCATEL-LUCENT 8125 AUDIOFFICE

The Alcatel-Lucent 8115 Audioffice and the Alcatel-Lucent 8125 Audioffice are next-generation conference modules that add premium quality sound and easy-to-use audio conferencing capabilities to Alcatel-Lucent DeskPhones and SoftPhones.

Audioffice is a versatile smart object with a simple, uncluttered design and outstanding audio performance that can enhance any conferencing situation. With six broadband speakers, four digital microphones, a passive radiator for bass boost and immersive spatial sound, Audioffice will foster more dynamic, nuanced and productive conversations between Alcatel-Lucent end-points for busi-ness communications.

The Alcatel-Lucent 8115 Audioffice features a 3.5 mm input/output jack to connect to Alcatel-Lucent DeskPhones, and a USB port to connect to Personal Computers.

The Alcatel-Lucent 8125 Audioffice features a 3.5 mm input/output jack to connect to Alcatel-Lucent DeskPhones, a USB port to connect to Personal Computers, Bluetooth connectivity for Bluetooth enabled Deskphone, smartphone and tabletand a universal docking solution for smartphones and tablets.

FEATURES • Plug-and-play audio conferencing

¬ Easy to connect - plugs into the Alcatel-Lucent DeskPhone headset’s 3.5 mm jack

¬ The Alcatel-Lucent 8125 Audioffice wirelessly connects with Bluetooth-enabled Alcatel-Lucent DeskPhones and smartphones

¬ USB connection to Personal Computers

¬ The Alcatel-Lucent 8125 Audioffice connects to smartphones and tablets with a Universal Dock Adapter/Charger

• Easy to use

¬ Uses existing phone lines

¬ Easy switch between hands-free mode on Alcatel-Lucent DeskPhones and the Alcatel-Lucent 8115 or 8125 Audioffice devices

• Ultimate office sound system, with invoxia® In Vivo Acoustic™ technology:

¬ 6 broadband speakers

¬ 4 digital microphones

¬ 1 passive radiator for bass boost

¬ Immersive spatial sound

• Modern design - Alcatel-Lucent DeskPhones industrial design

• Optional USB handset for smartphones enables clear-sounding individual calls, protecting users from mobile phone radiation, while providing listening comfort. Users can also switch from handset to hands-free mode for conference calls

BENEFITS • Transforms the conferencing experience

• Increases collaboration and enables creative exchanges with remote parties

• Enables spontaneous group brainstorming and problem-solving sessions

• Reduces travel and administration time and costs

• Uses and enhances the installed base of Alcatel-Lucent DeskPhones, mobile software clients and Personal Computer softphones

• Enables high-quality audio conferencing without additional phone lines

Alcatel-Lucent 8115 Audioffice

Alcatel-Lucent 8125 Audioffice

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2014 Alcatel-Lucent. All rights reserved. E2014034948EN (April)

TECHNICAL SPECIFICATIONSPhysical characteristics

• Module: 29 cm x 11.5 cm x 5.25 cm (11.4 in x 4.5 in x 2 in)

• Optional USB handset 17.8 cm x 5.1 cm x 3.2 cm (6.7 in x 2 in x 1.3 in)

• Weight: 2.36 kg (5.2 lb)

• Color: black

Keys• On/off button

• Volume with long push for Bluetooth pairing (8125 model only)

• Glass Touch to Mute

Audio characteristics• In Vivo Acoustic technology:

¬ 6 broadband speakers

¬ 4 digital microphones

¬ 1 passive radiator for bass boost

¬ Immersive spatial sound

• Acoustic Power : 72 W

¬ Bandwidth: 100 Hz - 7500 Hz

¬ Automatic gain control

¬ Acoustic echo cancellation

¬ Noise cancellation

¬ 3D sound spatialization

¬ Stereo with spatialization

Interoperability • Alcatel-Lucent 8115 and 8125 Audioffice

3.5 mm input/output audio jack:

¬ Alcatel-Lucent IP Touch 8 Series: 4028, 4038, 4068

¬ Alcatel-Lucent IP Touch 9 Series Digital Phones: 4029, 4039

¬ Alcatel-Lucent 8012 DeskPhone

¬ Alcatel-Lucent Premium DeskPhones: 8028/29, 8038/39, 8068/8068BT

¬ Alcatel-Lucent OmniTouch 8082 MyIC Phone

• Alcatel-Lucent 8115 and 8125 Audioffice USB:

¬ Type B - slave - for Personal Computer

• Alcatel-Lucent 8125 Audioffice Bluetooth:

¬ Alcatel-Lucent IP Touch 4068

¬ Alcatel-Lucent Premium DeskPhones : 8068/8068BT

¬ Alcatel-Lucent OmniTouch 8082 MyIC Phone

¬ Android™ smartphones and tablets

¬ Apple® iPod touch™ 3rd and 4th generation

¬ Apple® iPad™, iPad 2 and iPad air and iPad mini

¬ Apple® iPhone™ 5C/5S, iPhone 5, iPhone 4S, iPhone 4 and iPhone 3GS

Power• Transformer: 100V - 240V/ 12V - 3A AC

adapter

Connections• Alcatel-Lucent 8115 Audioffice

¬ 3.5 mm input/output audio jack

¬ 3 USB ports: 2 Type A USB, 1 Type B - slave

• Alcatel-Lucent 8125 Audioffice

¬ 3.5mm input/output audio jack

¬ 3 USB ports: 2 Type A USB, 1 Type B – slave

¬ Bluetooth

¬ 30 pin, Lightning and micro-USB cables for docking connectivity and Universal Dock Adapter

Regulatory StandardsSafety

• EN 60950-1(+A11+A1+AC+A12), IEC 60950-1(Second Edition +Am1), ANSI/UL 60950-1(+Am1), CAN/CSA-C22.2 NO. 60950-1 07(+Am1)

EMC

• EN 55022:2010 Class B, EN 55024:2010, EN 61000-3-2:2006 + A1:2009 + A2:2009, EN 61000-3-3:2008

ECO-design

• ErP 2009/125/EC, ROHS 2011/65/EU,CHINA ROHS GB/T 26125-2011, GB/T 26572-2011, WEEE 2012/19/EU

Environmental Conditions• Operating temperature: 0°C to 40°C

(32°F to 104°F)

• Relative humidity: 10% to 90%

• Storage/transportation temperature: -25°C to 70°C (-13°F to 158°F)

Product Ships with• Alcatel-Lucent 8115 Audioffice

¬ Conference module, transformer 100 V – 240 V AC/12 V DC with EU, UK, US and AUS plug and 1.5 m (4.9 ft) power cord

¬ 1 m (3.3 ft) 3.5 mm input/output jack cable, 1 m (3.3 ft) USB type A/B cable

¬ Safety Sheet

• Alcatel-Lucent 8125 Audioffice

¬ Conference module, transformer 100V – 240 V AC/12 V DC with EU,UK,US and AUS plug and 1.5 m (4.9 ft) power cord

¬ 1 m (3.3 ft) 3.5 mm input/output jack cable, 1 m (3.3 ft) USB type A/B cable

¬ 30 pin, Lightning and micro-USB adapters

¬ 30 pin, Lightning and micro-USB cables

¬ 30 pin, Lightning and micro-USB cable adapters

¬ Tablet stand

¬ Safety Sheet

Accessories• 3MG08003AA Alcatel-Lucent Audioffice

USB Handset with Smart Holder

Audioffice™ and In Vivo Acoustic™ technology and brand are owned by invoxia and used under license by Alcatel-Lucent.

Alcatel-Lucent OmniTouch 4135 IP Conference Phone

The Alcatel-Lucent OmniTouch™ 4135 IP Conference Phone is a flexible, SIP-based unit. For companies that

are accustomed to the benefits of IP voice services, it offers innovative new features for more efficient con-

ference calls. Calls can be recorded and stored and the conference guide enables calls to pre-programmed

groups. With expansion microphones, the OmniTouch 4135 IP Conference Phone is the business phone of

choice for large conferences.

Features

• SIPconnectivityenablesconnectiontotheAlcatel-LucentOmniPCX™CommunicationServer

• SIPredundancywithAlcatel-LucentOmniPCXEnterpriseCommunicationServer

• SupportforpoweroverEthernet(PoE)

• Foursimultaneousconnectionscanbelinkedtocreateafive-waycall

• Uptofouruserprofilescanbesavedwithsettingsandcontactdetails

• CallrecordingfunctiononSDmemorycardenablesmeetingsandfilenotestobesavedandtransferredtoacomputer

• Conferenceguideenablesgroupcalls–Allparticipantsinagroupcanbecontactedatthesametimewithone-buttonaccess.Upto20groupscanbestoredperprofile.

• LDAPclientwithdirectaccesstodirectorythrudedicatedkey

• EasyconfigurationwiththeWebinterface–SettingscanbeimportedandexportedtootherOmniTouch4135IPConferencePhones.

• Expansionforlargerooms–Acombinationoftheunit’somnidirectionalmicrophonewithdirectionalmicrophonesincreasesvoicepickupfrom30m2(320ft2)totwicethat.

Benefits

• Increasescollaborationandenablescreativeexchangeswithremoteparties

• Enablesspontaneousgroupbrainstormingandproblem-solvingsessions

• Reducestravelandadministrationtimeandcosts

• LeveragestheinstalledbaseofAlcatel-LucentOmniPCXEnterprisesystems

• Interoperabilitywithsurvivalrouter(embeddedSIPProxy)providecontinuityofservicewithAlcatel-LucentOmniPCXEnterprisesystems

• Enableshigh-qualityaudioconferencing

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2009 Alcatel-Lucent. All rights reserved. EMG0591101002 (10)

Technical specifications

Physical characteristics• Diameter: 240 mm

• Height: 77 mm

• Weight: 1 kg (2.2 lb)

• Color: Licorice (black)

Display• LCD, 128x64 pixels (5 in. x 2.5 in.)

Keypad• Keypad: Alphanumeric 0–9, *,

on, off, mute, hold, volume up, volume down

• Five buttons for menu navigation, contacts (line), and conference guide

Audio characteristics• OmniSound®* 2.0 wideband

technology

• Microphone

¬ Omnidirectional

¬ Reception area: Up to 30 m2 (320 ft2) for more than 10 people in a room

• Speakers

¬ Frequency range: 200 Hz to 7000 Hz

¬ Volume: Max 90 db SPL 0.5 m

¬ Equalizer: Soft, neutral, sharp

• Codecs

¬ G722, G711 (A-law and Mu-law), G729ab

• DTMF

¬ In Band, via RTP, SIP info

Directory• Local Phone Book, up to 1000

entries per profile

• LDAP client

Interoperability • SIP 2.0, RFC 3261 and companion

RFCs

Recording• Support for SD memory cards

up to 2 GB

Power• Power over Ethernet (IEEE 802.3af)

Class 3

• Transformer: 100 V AC to 240 V AC/ 13.5 V DC

Connections• Ethernet: RJ-45

• Expansion microphones (1 pair)

Network and provisioning• DHCP and static IP

• NTP and SNTP

• Ethernet: 10/100Base-T

• QoS support: IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS and DSCP

• Software upgrade: HTTP/HTTPS

• Web-based remote configuration

• Web-based diagnostics

• Provisionning: HTTP/HTTPS

Security• Authentication: Basic or digest

• Transport: TLS and SRTP

• Anti-theft protection: Kensington® security slot

Languages• Multi-language support (menu):

Danish, Dutch, English, Finnish, French, German, Greek, Italian, Norvegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Safety• EN 60950-1:2006

• ANSI/UL 609501-2002

• CAN/CSA-C22.2

• No. 60950-1-03

EMC • EN 301 489-3 V1.4.1 (2002-08)

• EN 301 489-1 V1.6.1 (2005-09)

• F CC Part 15 subpart B class A

• F CC Part 15 subpart C

• EN 300220-1:2000

• EN 300220-2:2000

Environmental conditions• Temperature:

5 °C to 40°C (41°F to 104°F)

• Relative humidity: 20% to 80% condensation free

• Storage Temperature: -40°C to 70°C (-40°F to 158°F)

Product ships with • OT4135 IP Conference Phone

• 6.5m (21 ft) Network Cable

Accessories• 3GV28134AA Expansion micro-

phones, 1 pair with cables 1.5 m (5 ft) and 2.5 m (8 ft)

• 3GV28133AA Transformer 100–240 V AC/13.5 V DC with EU, UK, US & AUS plug and 7.5 m (25 ft) connection cable power

* The OmniSound® technology and brand are owned by Konftel AB and any use of these by Alcatel-Lucent is under license.

ALCATEL-LUCENT IP TOUCH 4008/4018 EXTENDED EDITION PHONESSIP ENDPOINTS

The Alcatel-Lucent IP Touch™ 4008/4018 Extended Edition (EE) phones are cost-effective, entry-level desk phones that offer integrated IP connectivity and basic telephony.

In addition to existing call processing support for the Alcatel-Lucent OmniPCX™ Communication Servers, the Alcatel-Lucent IP Touch 4008EE/4018EE phones can also be configured as Session Initiation Protocol (SIP) endpoints and, therefore, operate in a standard SIP environment.

FEATURES BENEFITS

Investment protection • Asinglecommercialitemforsmoothmigrationfromlegacy IP telephony to SIP world at a pace determined by the customer. Total cost of ownership is optimized.

SIP telephony based on RFCs • InteroperabilitywithAlcatel-LucentOmniPCXEnterprise Communication Server

• SIPserversinteroperabilitytested*

• Readyforcarrier-gradeSIPtelephony

• InteroperabilitywithOpenTouch™

SIP redundancy • Interoperabilitywithsurvivalrouter(embeddedSIPproxy) provides continuity of service

Enterprise-grade product • Qualityofservice

Remote management • Automatedfirstdeploymentandupgrademechanisms(software and configuration)

*ContactyourlocalsalesrepresentativetogetupdatedinformationonSIPserverlist

The Alcatel-Lucent IP Touch 4008EE/4018EE phones are part of a smooth migration from legacy IP telephony to the SIP world.

Alcatel-Lucent IP Touch 4008EE/4018EE Phones

Company A

IP Touch4008EE/4018EE

SIP endpoints

OmniTouch4135 IP

SIP endpoint

SIP endpoint

SIPproxy/registrar

Company B

SIPproxy/registrar

Internet

Figure 1. SIP end-to-end overview

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2013 Alcatel-Lucent. All rights reserved. E2013051394EN (May)


Physical characteristicsPhone only

• Length:220mm(8.66in.)

• Depth:175mm(6.89in.)

• Height:133mm(5.24in.)

• Weight:790g(1.74lb)

• Color:Iceblue,urbangrey

Display

• Monochromegraphicalcharacter display,nobacklight,75mmx12mm(2.95in.x0.47in.)

Keypad

• 31keysincluding:

¬ 2-direction navigator

¬6programmablekeyswithLED

¬ Message key with LED

¬Hands-freekeywithLED

¬ Redial key

¬ Volume keys (+/-)

¬ Mute key with LED

¬ Information key

¬ Local directory key

Connectivity

• LAN(10/100Ethernet)

• PCforIPTouch4018EEthrough 10/100 Ethernet switch

• Handset(RJ-11)

• AC/DCpower

Power

• PoE(IEEE802.3af)(Class1forIPTouch4008EE, Class 2 for IP Touch 4018EE) or AC/DC power

Audio characteristics• StandardhandsetforIPTouch4008EE,

comfort handset for IP Touch 4018EE

• G.711A-law,μ-law

• G.729.AB,G.723.1,voiceactivitydetection(VAD),comfortnoisegeneration(CNG)

Call features• Makeandreceivecall

• CallerID

• Stopringing

• Rejectcall

• Multi-line

• Callwaiting

• Callhold/resume

• Calltransfer

• Callforwardall

• DTMF(in-band,RFC4733,SIPinfomethod)

• Callconference(localthree-partyandnon-encrypted communications)

• Voicemailaccess

• Messagewaitingindication

• Lastnumberredial

• Localdirectory

• Tonesmanagement

• Volumecontrol

• Hearingaid

• Ringingmelodymanagement

• Programmablefunctionkeys

Automated configuration• Includesfirstdeployment,provisioning

retrieval and upgrade mechanisms

• IEEE802.1AB/LLDP-MEDclient(automatic VLAN acquisition, PoE management, inventory information), DHCP,TFTP,HTTP/HTTPS,SNTP,SIPuserregistration and SIP server configuration

Quality of Service• QoSticketdataunderRTCP-XRformat

Security• Certificatesfor802.1xEAP-TLS, HTTPSdownloading

Standards references (non-exhaustive list)

• RFC0768UserDatagramProtocol(UDP)

• RFC0791InternetProtocol(IP)

• RFC0793TransmissionControlProtocol(TCP)

• RFC0826AddressResolutionProtocol(ARP)

• RFC1321MD5Message-DigestAlgorithm

• RFC2131DynamicHostConfigurationProtocol(DHCP)

• RFC2617HTTPAuthentication:BasicandDigest Access Authentication

• RFC2976SIPINFOMethod

• RFC3261SIP:SessionInitiationProtocol

• RFC3262ReliabilityofProvisionalResponses in SIP

• RFC3263SIP:LocatingSIPServers

• RFC3264AnOffer/AnswerModelwithSession Description Protocol (SDP)

• RFC3265SIP-SpecificEventNotification

• RFC3326TheReasonHeaderFieldfortheSIP

• RFC3515TheSIPReferMethod

• RFC3611RTPControlProtocolExtendedReports (RTCP XR)

• RFC3842AMessageSummaryandMessageWaitingIndicationEventPackagefor the SIP

• RFC3891TheSIP“Replaces”Header

• RFC3892TheSIPReferred-ByMechanism

• RFC3960EarlyMediaandRingingToneGenerationintheSIP

• RFC4566SDP:SessionDescriptionProtocol

• RFC4733RTPPayloadforDTMFDigits,Telephony Tones, and Telephony Signals

• RFC5359SessionInitiationProtocolService Examples

Accessories• Wall-mountkit

• 60-degreefootstand

Languages• Dutch,English,French,German,Italian,

Portuguese, Spanish

Ordering information• Reference3GV27064xxIPTouch4008EE

• Reference3GV27063xxIPTouch4018EE

• Reference3GV27020ABWall-mountkit

• Reference3GV27019AB60-degreefootstand

Safety• IEC60950-1:2001

• CBTestCertificate:GB6076Z

Certification• FCCClassB,CouncilDirective1999/5/EC

*Contactyourlocalsalesrepresentativetoget updated information on SIP server list on SIP server list and features

ALCATEL-LUCENT8001 DESKPHONE

The Alcatel-Lucent 8001 DeskPhone is a cost-effective, business-grade phone offering SIP telephony for essential communications. Its graphical display can show up to five lines of text simultaneously, and it features an elegant user interface and clear operations to provide an excellent user experience. Moreover, the Alcatel-Lucent 8001 DeskPhone creates a unique, vivid audio experience. Its rich business functions greatly improve work efficiency.

FEATURES• Standard SIP telephony based on IETF

standards (RFCs)

• 132×64 graphic dot matrix display, 5 lines shown simultaneously, with Chinese font support

• RJ9 and 3.5 mm jack for headset connection

• USB connectivity (for example, for charging smartphones)

• 2 x 100BASE-TX Ethernet interfaces (1 LAN access and 1 PC port)

• Support static and dynamic IP allocation

• Power over Ethernet (IEEE 802.3af)

• Two SIP accounts.

• 3-party conference

• Support voice mail

• XML/LDAP phone book

• Redial of last called numbers

• Third-party call control (3PCC) support

• Three configuration methods: (web page, phone configuration, auto-provision)

BENEFITS• Business-grade design

• Cost-effective

• Always-on connectivity to ensure continuity of critical communications

• Support Call Center and Contact Center

• Simplified operations, reduced operational expenditure and total cost of ownership through a seamless single management platform shared with other devices, applications and networking elements

• Integration with Alcatel-Lucent communication servers

enterprise.alcatel-lucent.com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view other trademarks used by affiliated companies of ALE Holding, visit: enterprise.alcatel-lucent.com/trademarks. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. (February 2016)


Physical characteristics• Height: 205 mm

• Width: 197 mm

• Depth: 54 mm

• Weight: 800 g

• Color: gray

• 2-level adjustable foot stand: 40° or 60°

• Wall-mountable (an adaptor is required for compliance with standard TIA-570-C, section 8)

• Operating temperature: 0°C to 45°C

• Operating humidity: 10% to 90%

Display• 132 x 64 pixel graphic monochrome

display, 5 lines shown with backlight

Audio characteristics• Audio codec: G.711 (A-law and μ-law),

G.723.1, G.729AB, G.722

• Supports VAD, CNG, AEC, AJB

• Volume controls

• Mute control

Keys and navigation Application keys

• 2 SIP account keys

• Conference key

• Redial key

• Transfer key

• Hold key

Audio keys

• Volume control keys (+ and -)

• Hands-free on/off key with LED

• Mute on/off key

Indication

• Message key with LED

• Headset key with LED

• Call indication LED

Navigation keys

• Cancel key

• 4-way navigation and OK key

Power• Supports 802.3AF Power over Ethernet

(POE) - Class 0*

Connectivity• LAN: 2 x RJ45 10/100M Ethernet ports

• 1 x 3.5 mm headset port

• 1 x RJ9 handset port

• 1 x RJ9 headset port

• 1 x USB por (DC 5V/1A output)

Management• Auto-provisioning via FTP/TFTP/HTTP/

HTTPS (for settings and firmware upgrade/download)

• Configuration via

Browser/phone/auto-provisioning

• Supports TR069 (China only)

• Supports Telnet

• Supports LLDP

• Trace package and system log export

QoS• 802.1p (SIP and RTP QoS)

• DSCP

Security• 802.1x

• Supports VPN

• VLAN tagging (802.1q)

• Transport Layer Security (TLS)

• Digest authentication using MD5/MD5-sess

• Secure configuration file via AES, encryption

• Admin/user 2-level configuration mode

Multi-language • Czech, Chinese (simplified and traditional),

Danish, Dutch, Finnish, English, Estonian, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Brazil and Portugal), Russian, Slovak, Slovenian, Spanish, Swedish and Turkish.

• Display of Unicode characters for supported languages

Regulatory and standards safety• EN 60950-1

• IEC 60950-1

EMC• EN 55022 Class B

• CISPR 22 Class B

• EN 55024

• CISPR 24

Eco-design• ROHS Directive 2011/65/EU

• WEEE Directive 2012/19/EU

Phone features• Support two SIP account lines, hotline

• Support call holding, call waiting, call forwarding and transfer (blind/busy/ask)

• Caller ID, redial, mute, do not disturb (DND)

• Auto answer, conference

• Speed-dial, voicemail

• IP direct dial

• Custom ring tone

• Call records(50 logs each): dialed calls/received calls/missed calls

Phonebook• Individual phonebook (300 entries)

• Enterprise phonebook (800 entries)

• LDAP/XML directory service

Advanced feature• SIP server redundancy

• Third party call control (3PCC)

System interoperability• Alcatel-Lucent OmniPCX® Enterprise

R11.0.1 and later

• Alcatel-Lucent OmniPCX Office RCE R9.2 and later

• Alcatel-Lucent OpenTouch® R2.1.1 and later


• RFC 3261: Session Initiation Protocol (SIP)

• RFC 2131: Dynamic Host Configuration Protocol (DHCP)

• RFC 2617: HTTP Authentication; Basic and Digest Access Authentication

• RFC 2833: RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals

• RFC 2976: The SIP INFO Method

• RFC 3263: Session Initiation Protocol (SIP): Locating SIP Servers

• RFC 3264: An Offer/Answer Model with the Session Description Protocol

• RFC 3515: The SIP Refer Method

• RFC 3892: The Session Initiation Protocol (SIP) Referred-By Mechanism

• RFC 4028: Session Timers in the Session Initiation Protocol (SIP)

* Maximum power for the 8001 in use without USB charging <= 3 W

http://enterprise.alcatel-lucent.com

http://enterprise.alcatel-lucent.com/trademarks

ALCATEL-LUCENT 8012 DESKPHONES

The Alcatel-Lucent 8012 DeskPhones are cost-effective, entry-level phones that offer SIP telephony for essential communications in a business-grade design. They are the perfect voice companion to desktop-centric activities to ensure always-on connectivity and fast access to the enterprise directory. Their energy efficiency combined with a LAN connector for connection to your PC and integration with Alcatel-Lucent communication and management platforms help reduce OPEX and total cost of ownership (TCO).

FEATURES• Standard SIP telephony based on

compliance to RFC standards

• Business-grade design

• Third-party call control

• Integration with Alcatel-Lucent communication platforms

• Centralized management

• Hands-free option

• Energy efficiency

• Unified directory access

BENEFITS• Meet eco-friendly and low energy

consumption standards

• Offer always-on connectivity to ensure continuity of critical communications

• Integrate completely in a multi-device environment

• Can be the ideal companion to a softphone for better audio comfort

• Simplify operations and reduce OPEX and TCO through a seamless and single management platform shared with other devices, applications and networking elements

2

Alcatel-Lucent 8012 DeskphonesALCATEL-LUCENT ENTERPRISE DATA SHEET


Phone only• Height: 190 mm (7.48 in.)

• Width: 161 mm (6.33 in.)

• Depth: 196 mm (7.71 in.)

• Weight: 810 g (1.78 lb) including handset

• Color: Black

• Adjustable foot stand: 0° or 50°

• Ingress protection (IP): 20

• Redial/Mute

• Local interphony

Display• One-line, black and white

• 20 alphanumeric characters

Audio characteristics• Hands-free capability

• Comfort handset

• Volume controls

• Mute control

• Support for G.711 A law/μ law and G.729 CODECs

• Answer from audio equipment

Keys and navigation (physical keys with LED)

Audio

• Volume control keys (+ and -)

• Hands-free, loudspeaker and external audio management key

• Mute key

Application keys

• Message Waiting Indication

• Missed Call Waiting Indication

Navigation

• Home key for immediate access to home menu and dial by name

• ‘C’ancel key

• OK and up/down keys to access menu

¬ Admin settings

¬ Device settings

¬ Call log

¬ Dialing menu

¬ Routing

¬ Local directory

Accessories • 5-V power adapter (ref. 3MG27026xx)

• Headset (see catalog for latest list)

Power• 802.3 AZ (Energy-Efficient Ethernet)

support

• 802.3AF Power over Ethernet (PoE) (Class 2) support

• Maximum power in use <= 4.15 W (on call and PC connected)

Connectivity• LAN: 10/100/1000 Ethernet

• PC through integrated 10/100/1000 Ethernet switch

• 3.5-mm jack headset port

• RJ-9 connector for handset

• Mini-USB connector for power adapter

Centralized management• DHCP/AVA

• LLDP-MED extensions for VLAN assignment and PoE management

• HTTP/HTTPS

• SNTP synchronization

Quality of service*• 802.1 P/Q, DSCP

• RTCP-XR QoS and tickets support: In-call and end-of-call

Security*• HTTPS for secured HTTP access

• 802.1x Message Digest 5 (MD5)/TLS: For authentication and management of customer certificates (with centralized deployment)

• Denial of Service (DoS) attack protection: Flooding

• ARP spoofing protection

Internationalization and localization

• Support for 22 languages

Accessibility• Hearing Aid Compatibility (HAC)

• Blinking LED for incoming calls (back and front visibility)

Telephony• SIP support for telephony services

• Make/Receive call

• Call transfer

• Call Hold/Resume

• 3-way conference

• Multi-line management

• 3rd party call control (3PCC)

• Call log for:

¬ Missed calls

¬ Outgoing calls

¬ Incoming calls

• Dual-tone multi-frequency (DTMF)

• Dial by name**

• CLIR/CLID

• Local auto answer (interphony)

Contact management• Local directory: add, edit and delete

local contacts

• Unified directory access**

Advanced communication services*• Routing management (local or centralized

forward depending on the system)

System interoperability• Alcatel-Lucent OpenTouch™ products,

including Alcatel-Lucent OmniVista™ 8770 Network Management System, Release 1.2 and later

• Alcatel-Lucent OmniPCX™ Office Rich Communication Edition, Release 9.0 and later

• Alcatel-Lucent OmniPCX™ Enterprise Communication Server, starting with Release 11 in manual deployment (please be sure to have analyzed the requested steps for the deployment)

• Alcatel-Lucent OmniPCX™ Enterprise Communication Server, starting with Release 11.0.1 , and including Alcatel-Lucent 8770 Network Management option and PMS interworking

* Contact your local sales representative for information on the latest feature list and system compatibility.

** Available on Alcatel-Lucent OpenTouch™ and Alcatel-Lucent OmniPCX™ Office Rich Communication Edition

enterprise.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2014 Alcatel-Lucent. All rights reserved. 201410270002EN (November)


• RFC 0768 User Datagram Protocol (UDP)

• RFC 0791 Internet Protocol (IP)

• RFC 0793 Transmission Control Protocol (TCP)

• RFC 0826 Address Resolution Protocol (ARP)

• RFC 1321 MD5 Message-Digest Algorithm

• RFC 2131 Dynamic Host Configuration Protocol (DHCP)

• RFC 2617 HTTP Authentication: Basic and Digest Access Authentication

• RFC 2976 SIP INFO Method

• RFC 3261 SIP: Session Initiation Protocol

• RFC 3262 Reliability of Provisional Responses in SIP

• RFC 3263 SIP: Locating SIP Servers

• RFC 3264 An Offer/Answer Model with Session Description Protocol (SDP)

• RFC 3265 SIP-Specific Event Notification

• RFC 3326 The Reason Header Field for the SIP

• RFC 3515 The SIP Refer Method

• RFC 3611 RTP Control Protocol Extended Reports (RTCP XR)

• RFC 3842 A Message Summary and Message Waiting Indication Event Package for the SIP

• RFC 3891 The SIP “Replaces” Header

• RFC 3892 The SIP Referred-By Mechanism

• RFC 3960 Early Media and Ringing Tone Generation in the SIP

• RFC 4566 SDP: Session Description Protocol

• RFC 4733 RTP Payload for DTMF Digits, Telephony Tones, and Telephony Signals

• RFC 5359 Session Initiation Protocol Service Examples

• RFC 1361 Simple Network Time Protocol (SNTP)

• RFC 3748 Extensible Authentication Protocol (EAP)

• RFC 2833 RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals


ALCATEL-LUCENT8028-8038-8068 PREMIUM DESKPHONES

Alcatel-Lucent 8068, 8038 and 8028 Premium DeskPhones offer a rich IP communications experience and a great conversations comfort with an outstanding wideband audio quality either in hands free or using the comfort handset. These new innovative design sets come with several ergonomic enhancements such as adjustable foot stand, alphabetical keyboard, backlit display, dedicated function keys, user friendly navigator as well as a comprehensive set of accessories. All these elements facilitate the user’s business day-to-day tasks. All three Premium DeskPhones embed two Gigabit Energy Efficient Ethernet ports, one of which supporting Power over Ethernet. These elegant devices complement and leverage all the rich telephony capabilities of the Alcatel-Lucent Enterprise platforms. Stay ahead by investing in world-class telephony equipment that thrives collaboration, and keep confident that your today investments will be your companions for many years.

FEATURES • Superlativevoicequality

• Optimizedergonomics

• Navigator

• Dedicatedfunctionkeys

• BacklitDisplay

• Intuitiveiconsandsoftkeys

• AlphanumericKeyboard

• Build-insecurity

• SIPsurvivability

• CompatiblewithIP-Touch8series

• IPv6ready

• Wall-mountable

• UnifiedCommunicationcompanion

• Embeddedsoftwareencryptioncapabilities

BENEFITS • Easyinstallation,supportplugand

play provisioning

• Easytousewithfeaturebuttonsandinteractive soft keys

• Offerthefullrangeoftelephonyservicesfound in Alcatel-Lucent’s acclaimed communicationservers—OmniPCXOfficeRCEandOmniPCXEnterprise—unsurpassed in terms of functionality, features, reliability and quality of service.

• Improveemployeesefficiencyandproductivity

• Leveragestheinstalledbaseof Alcatel-Lucent systems and solutions (OmniPCX,OpenTouch)

• Interoperabilitywithsurvivalrouter(embeddedSIPProxy)providecontinuityofservicewithAlcatel-LucentOmniPCXEnterprise systems

8028

8038

8068 BT

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright©2014Alcatel-Lucent.Allrightsreserved.E2013061565EN(January)

TECHNICAL SPECIFICATIONSPhysical characteristics

• Width:252mm(9,92in)

• Depth:includingAlphabeticalKeyboard200mm(7,87in)

• Height:204mm(8,03in)

• Weight:1450g(3.20lb)

• Adjustablefootstandrangingfrom25°to60°

• Color:Black

Display• 8068BT,8068:240x320pixels, 1/4VGA,16,7Mcolors,backlight

• 8038:100x160pixels,4greylevel,white backlight

• 8028:64x128,black&white,whitebacklight

Keypad• Navigator:4waynavigation+OK+Cancel

• ContextualKeys:8068BT,8068, 8038:2x5;8028:2x3

• FunctionKeys:On/Offhook,DialPad,mutewithLed,volumekeys+/-,hands-free withLed,2personalKeys/Led,redial,info&messagewithLed

• ProgrammableKeys:8068BT,8068,8038:Upto72softkeys(OmniPCXEnterprise)Upto40softKeys(OmniPCXOffice);8028:Upto68softkeys(OmniPCXEnterprise)Upto36softKeys(OmniPCXOffice),4programmablekeyswithLed&PaperLabel

• AlphabeticKeyboard

Connectivity• RJ-45LAN:GigabitEthernet10/100/1000

• RJ-45PCthrough10/100/1000GigabitEthernet Switch

• RJ-9connectorforcordedhandset

• RJ-9connectorforAlphabeticKeyboard

• Dedicated3,5mmjackheadsetport

• RJ-11connectorforexternalringer&audio active envelop indicator

• 2mmJackPlugforexternalAC/DCpoweradapter

• SATAconnectorforAdd-onmoduleconnection

• 8068BT/8068Bluetooth®embedded:Bluetoothhandsetwith2pinschargecontactsandBluetooth®headsetsupport

Power• PoweroverEthernet(IEEE802.3af)Class2

• OptionalTransformer:100VACto240VAC/48VDC

• Maximumpower(w/oAdd-on)8068BT:5,3W; 8068:4,9W;8038:4,6W;8028:4,3W

Audio characteristics• ComfortHandsetfor8068,8038&8028,BluetoothHandsetfor8068BT,HearingAidCompatible(HAC).

• Full-duplexspeakerphone,Acoustic echo cancellation

• WidebandG722,G711(A-lawandMu-law)

• G729AB,G723.1voiceactivitydetection(VAD),comfortnoisegeneration(CNG)

Network and provisioning• DHCPandstaticIP

¬Manualordynamichostconfigurationprotocol(DHCP)networksetup

• QoSsupport

¬IEEE802.1p/Qtagging(VLAN),Layer3TOS,DSCP,andQoSTickets

• IEEE802.1AB/LLDP-MEDclient(automaticVLANacquisition,PoEmanagement,inventoryinformation)

• EnergyEfficientEthernet802.3azsupport

Security • Authentication:Basicordigest,802.1x

¬802.1xMessageDigest5(MD5)/TLS:Forauthentication,customercertificatesmanagement(withcentralizeddeployment)

¬Denialofservice(DoS)attack protection:Flooding

¬ARPSpoofingprotection

• Transport:TLS1.2/1.0andSRTP

¬ Encryption and authentication of the signalingtraffic;

¬ Encryption of media traffic.

• Shippedwith(X509v3)certificateinstalled

¬Certificatesfor802.1xEAP-TLS(eitherAlcatel-Lucentorcustomercertificates)

Languages• Multi-languagesupport(menu):Chinese,Czech,Danish,Dutch,English,Estonian,Finnish,French,German,Greek,Hebrew,Hungarian,Italian,Japanese,Korean,Latvian,Lithuanian,Norvegian,Polish,Portuguese,Russian,Spanish,Slovak,Slovenian, Swedish, Taiwanese, Turkish

Serviceability• Syslogmodeandportmirroring

Regulatory StandardsSAFETY

• EN60950-1(+A11+A1+AC+A12),IEC60950-1(SecondEdition+Am1),ANSI/UL60950-1(+Am1),CAN/CSA-C22.2 NO.60950-1-07(+Am1)

EMC

• EN55022:2010ClassB,CISPR22:2018ClassB,47CFRPart15BClassB,ICES-003ClassB,VCCIClassB,EN55024:2010,CISPR24:2010,IEC61000-6-1:2005(Residential,Commercial),IEC61000-6-2:2005(Industrial),IEC61000-6-3:2011(Residential,Commercial),IEC61000-6-4:2011(Industrial),IEC60945:2002(Maritime),IEC62236-4:2008(Railway),EN301489-1:2011,EN301489-17:2009,IEC61000-3-2+A1+A2,IEC61000-3-3

TELECOM

• TIA/EIA810-B,TIA/EIA920

HEARING AID COMPATIBILITY

• FCC47CFRPart68,IndustryCanadaCS-03,AustraliaAS/ACIFS040

ECO-DESIGN

• ErP2009/125/EC,ROHS2011/65/EU, CHINAROHSGB/T26125-2011,GB/T26572-2011,WEEE2012/19/EU

Environmental Conditions• OperatingTemperature:-5°Cto+45°C

• Relativehumidity:5%to95%

• Storage/TransportationTemperature:-25°C/+70°C

• IEC60529(IPClass:IP22)

Product Ships with • DeskPhonewithHandsetand AlphabeticKeyboard

• 3mNetworkCableandSafetySheet

Accessories• 3MG27105AAPremiumAdd-on 10keysmodule

• 3MG27106AAPremiumAdd-on 40keysmodule

• 3MG27107AAPremiumSmartdisplay 14keysmodule

• 3MG27032AAComfortHandset

• 3MG27109AABluetooth®Handset

• 3GV28047xxMonauralHeadset

• 3GV28048xxBinauralHeadset

• 3BN67215WWBluetooth®Headset

• 3MG27110AAPremiumWallMountingKit

• 3MG27006xxTransformer100–240VAC/48VDCwithEU,UK,US&AUSplug and 3m connection cable power

• 3MG08001AAConferenceModule 8115Audioffice

• 3MG08002AAConferenceModule 8125Audioffice

ALCATEL-LUCENT ENTERPRISE8088 SMART DESKPHONE

The Alcatel-Lucent 8088 Smart DeskPhone is a sleek and intuitive desk phone designed for professionals. Its 7” vivid touch screen, Bluetooth® handset and built-in camera offer a smooth multimedia user experience with outstanding wideband audio and HD video conversations.

The 8088 Smart DeskPhone also has an HDMI® output for screen replication, and a dedicated video HD display on an external monitor, which provides an opportunity to transform any regular meeting room into a video-enabled conference room.

FEATURES BENEFITS

• Phone design including large color touch screen display

• Elegant design makes it a great brand advocate in all offices or branches that welcome guests.

• Wideband everywhere • Outstanding HD audio quality is provided across equipment, including hands-free, handset, stereo headset and Bluetooth.

• Intuitive user interface • Convenience provided by the award-winning OpenTouch Conversation® user interface enables simplified HD audio and video communications.

• Built-in HD camera • Intuitive HD video: When at the desk, executives and managers enjoy comfortable business communications that can be escalated to HD video peer-to-peer or multi-party sessions with a single tap.

• HDMI connector • The video display can be extended to an external HD monitor for more immersive video collaboration.

• Ambient Light Sensor • The brightness is auto-adjusted for a better visual comfort depending on lighting (artificial or daylight).

• Bluetooth • Wideband audio handset and support for earphones enable better in-building mobility and excellent audio quality.

2

Alcatel-Lucent 8088 Smart DeskPhoneALCATEL-LUCENT ENTERPRISE DATA SHEET

TECHNICAL SPECIFICATIONSMechanics

• Weight: 1486 g (3.27 lbs) including handset

• Depth: 167 mm (6.57 in)

• Width: 252 mm (9.92 in)

• Height: 204 mm (8.03 in)

• Color: Black

• Adjustable foot stand ranging from 25° to 60°

• Ingress protection (IP): 22

Display• Seven-inch screen graphical TFT-LCD color

touch screen display

• Wide video graphics array (WVGA): 800x480, 16:9 format

• External display through HDMI: up to 1280x720

• Capacitive touch screen technology

• Ambient Light Sensor

• LCD backlight:

¬ Manual adjustment based on user-defined level

¬ Auto-brightness mode based on ambient light and user-defined level

Connectivity• LAN: 10/100/1000 Ethernet

• PC through 10/100/1000 integrated Ethernet switch

• Universal 3.5 mm audio and stereo jack, 4 pins, following the Cellular Telephone Industries Association (CTIA) / American Headset Jack (AHJ) standard

• Two USB ports (1.1/2.0) to connect external camera, audio equipment, low smartphone charging or USB stick

• RJ9 connector for corded handset (optional)

• Bluetooth 2.1 embedded: Headset, earphones, handset, loudspeaker and hands-free support

• HDMI 1.4a output, support for screen replication and dedicated HD video display

Power• 802.3AF Power over Ethernet (PoE)

• Class 3 support

Audio • HD audio:

¬ Wideband loudspeaker

¬ Wideband Bluetooth handset

¬ Wideband, comfort and wired handset

• Full-duplex speakerphone

• Acoustic echo cancellation

• Automatic Gain Control (AGC) to adjust audio volume and comfort while in conference

Video• H264 Baseline Profile Level 3.0

• Picture-In-Picture (self-preview overlay)

• Power line flicker compensation

• Hot-plug/unplug for an external USB camera

• HD video display through an HDMI output

• Internal HD camera:

¬ 720p at 25 fps

¬ 5 MP

• Mechanical shutter for privacy

Keys and navigation• Sensitive keys with a contextual LED

management:

¬ Mute

¬ Volume +/Volume -

¬ Audio mode selection: Hands-free, loudspeaker, headset, or handset

¬ Hang-up

¬ Communication services: active communications, call history, voice mail access, and message waiting indicator

¬ DialPad/Keypad

¬ User services and settings: video self-view, routing, overflow, and advanced telephony subscription (including lock, supervision and CLIR, …)

¬ Home key for immediate access to home page and menus

• Touch screen navigation

• Gestures to activate most frequently used functions such as Dial by name, video controls, HDMI output, and programmable keys

Centralized management• Dynamic Host Configuration Protocol

(DHCP)/ Automatic VLAN Assignment (AVA)

• Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) (802.3 AB)

¬ Extensions: VLAN assignment, PoE management, inventory, geolocation

¬ HTTP/ HTTPS

• Software upgrade

¬ Fast upgrade mode: software download in the background. The device is available for the user, and audio and video calls are available during this period.

¬ 1 min of device unavailability during boot time

¬ Scheduling through OmniVista® 8770 Network Management System

• Device configuration based on company’s standards: power management and telephony service configuration, such as speakerphone, Bluetooth, automatic lock, audio accessory availability, audio management, and security

• Customizable user interface (skin, melody, colors and background image) using Smart-Custo for DeskPhone, graphical application to build new skin on the 8088 Smart DeskPhone

• Centralized date and time management (Simple Network Time Protocol, SNTP)

Quality of Service• 802.1 P/Q

• Differentiated services code point (DSCP)

Security• HTTPS for secure HTTP access

• 802.1x Message Digest 5 (MD5)/TLS: Customer certificate management (with centralized deployment) for authentication

• Denial of service (DoS) attack protection: flooding

• Session Initiation Protocol (SIP) message authentication through IP filtering

Figure 1. Video Conferencing configuration

~

enterprise.alcatel-lucent.com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view other trademarks used by affiliated companies of ALE Holding, visit: enterprise.alcatel-lucent.com/trademarks. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. (April 2015)

• Address Resolution Protocol (ARP) spoofing protection

• Transport Layer Security (TLS) 1.2 standard

• Secure Hash Algorithm (SHA)-2 support

• Audio SIP TLS and Secure Real-time Transport Protocol (SRTP) encryption

Internationalization and localization

• Support for 29 languages and Input Method Editors, such as Pinyin, Katakana, Hiragana, and Hangul

Accessibility• Hearing Aid Compatibility (HAC)

• Incoming call blinking LED: back and front visibility

Communication services• Telephony services: call, answer, deflect,

enquiry, hold, broker, transfer and conference controls

• Multi-line management

• Call log: missed, outgoing and incoming calls

• Dual-tone multi-frequency (DTMF)

Business communication services• Place, answer and manage wideband voice,

HD video and conferences

• Business caller ID and picture presentation

• On-call services: deflect, add participants, remove participants, DTMF

• Universal directory access

¬ Place an audio or video session with a single tap

¬ Add contacts to a unified favorites list across devices

¬ View the picture, real-time telephony presence and availability of favorite contacts

• Single identity across devices

¬ Select user-defined routing rules


¬ Rapid session shift

¬ Supervision screening and call pick-up

¬ Manager-assistant screening

¬ View and manage a unified call and messaging history across devices

¬ Consult and manage a unified visual voicemail across devices

• Lock and unlock

• SIP survivability:

¬ Automatic fallback on OmniPCX® Enterprise Communication Server (CS) or on OmniPCX Enterprise Passive Communication Server (PCS)

¬ Automatic fallback on 3rd party server (AAPP)

¬ No reboot required

Contact management• Outlook contact synchronization with

a local list through Ethernet link, using the PC sync for DeskPhone. This is a free application delivered with the 8088 Smart DeskPhone.

• Add, edit and delete local contacts

• Favorites list management, centralized with other devices

Products supported• OpenTouch® Multimedia Services,

OpenTouch Business Edition, (from Release 2.1 including OmniVista 8770 Network Management System)

User-based customization• Audio file player (MP3, WAV)

• Image and photo viewer (JPG, BMP, PNG)

• Access to local settings for

¬ Screensaver or user-defined

¬ Ring tone and notification melodies (more than 10 choices)

¬ Background image or user-defined

¬ Colored skins

¬ Audio equipment management

¬ User preferences (such as home page and backlight)

Accessories in the catalog• Wideband comfort handset, corded

• Bluetooth handset

• PoE injector

• 48 V power adapter

• Headsets (for and up-to-date list, see the catalog)

Third-party application supportDedicated business applications can be deployed on the 8088 Smart DeskPhone.



ALCATEL-LUCENT IP DESKTOP SOFTPHONE ALCATEL-LUCENT OMNIPCX ENTERPRISE/ALCATEL-LUCENT OPENTOUCH BUSINESS EDITION/ALCATEL-LUCENT OMNIPCX OFFICE RCE

Alcatel-Lucent IP Desktop Softphone is an application installed on a user’s desktop (PC or Mac), tablet or smartphone (iOS and Android™ mobile devices). This multimedia, fully-integrated telephony solution completely replaces physical phones. The IP Desktop Softphone emulates an Alcatel-Lucent 8068 Premium DeskPhone. The application is quick and easy to install. User-friendly, it accommodates customizations to suit user preferences. This application makes it transparent for remote workers to phone and to be called as long as they are connected to their company network using a VPN over the Internet.

CUSTOMER BENEFITS• Fully-integrated telephony solution

• Help businesses optimize their employee’s productivity

• Easy integration of remote and home workers

• Communications, connectivity and hardware costs control

KEY FEATURES• VoIP protocol provides all 8068 Premium

DeskPhone telephony features on the computer, tablet or smartphone

• The IP Desktop Softphone is suitable in both Business and Contact Center environment

• Available on-site on wired Ethernet connection or Wi-Fi®

• Available off-site anywhere the user is able to connect the customer IP network via a company VPN (works on Ethernet, Wi-Fi, 3G/4G cellular)

• G.711 and G.729 codecs are supported

• QoS Level 3 IP TOS / DSCP

• Similar skin to the Alcatel-Lucent Smart DeskPhones (including the extra key box)

• User interface can be personalized

• Compatible with CTI applications (for instance a toolbar)

• Available on the OmniPCX® Enterprise/OpenTouch® Business Edition under Microsoft® Windows®, Apple® Mac OS®, iOS and Android

• Available on the OmniPCX® Office Rich Communication Edition (RCE) under Microsoft Windows, Apple Mac OS and iOS

• Available for download from the Apple Store® for iOS devices, and from the Google Play™ for Android devices

• Multilanguage interface:

¬ Softphone display panel: the same languages are supported as for the 8068 Premium DeskPhone

¬ Application settings menu: English, French, Spanish, Italian, German and Arabic languages are supported

• Visitor Onboarding web application:

¬ Available on the OmniPCX Enterprise/OpenTouch Business Edition

¬ Automatically registers visitors, granting them temporary telephony services through the IP Desktop Softphone on their mobile device

enterprise.alcatel-lucent.com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view other trademarks used by affiliated companies of ALE Holding, visit: enterprise.alcatel-lucent.com/trademarks. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. (November 2015)

IP Desktop Softphone on various user devices

ALCATEL-LUCENT 8262 DECT HANDSET

The Alcatel-Lucent 8262 DECT handset is the perfect communications companion for your mobile workforce operating in demanding environments such as construction, manufacturing or the oil and gas industry.

The 8262 DECT handset provides unparalleled robustness through 180 g (6.34 oz) of technology packed into a ruggedized body and shock-proof screen that survive falls from 2.0 m (6.6 ft). The specific shield and body grip make the 8262 DECT handset usable with gloves specific to your industry: chemistry, construction or metallurgy.

The 8262 DECT handset implements a full set of Isolated Worker Protection services to guarantee that lone workers are safe against incidents and accidents at the workplace. These include man-down, no movement, pull cord, and emergency button.

Isolated Worker Protection is even better when augmented with device geo-location. For the 8262 DECT handset, we have chosen the smart way — low cost and high precision. The device supports Bluetooth 4.0 Low Energy technology, radio transmitters are disseminated throughout the work yard, and intelligence is concentrated in the centralized management and supervision system.

Just like the 8242 DECT handset, the device for carpeted environments the 8262 DECT handset offers useful features for challenging environments: large color screen for crystal-clear readability, HD audio for superior sound quality, and Bluetooth technology for headset use.

FEATURES • Rugged body for harsh environments

• Bluetooth Low Energy technology for high-accuracy geo-location

• Oversized alarm button

• Ergonomic design and intuitive operation

• Keypad and color display backlight

• Bluetooth 4.0 connectivity for accessory pairing

BENEFITS • Robustness guarantees what your

employees need most: staying connected with the rest of the organization.

• The Isolated Worker Protection services is your guarantee to deliver your workforce with a coherent set of innovations.

• Accuracy in device geo-location is the cornerstone of protection of individuals.

• The device is compatible with previously deployed Alcatel-Lucent DECT implementations to ensure investment protection.

• HD audio and common ergonomics with the 8242 DECT Handset assure immediate adoption by the user.

2

ALCATEL-LUCENT 8262 DECT HANDSETALCATEL-LUCENT ENTERPRISE DATA SHEET


Physical characteristics • 3BN67345AA 8262 DECT Handset Box

contains handset, battery, belt clip and safety sheet

• Color: Black

• Graphic display: 2.4 in, 320 x 240 pixels, 65,000 colors

• Display backlight: White

• Keypad backlight: Blue

• Hands-free, mute

• Vibrator

• Headset: Jack 3.5 mm, TRRS compliant

• Bluetooth® 4.0

• Battery charging on desktop charger or micro-USB type B connector

Dimensions • Height: 145 mm (5.71 in)

• Width: 55 mm (2.16 in)

• Depth: 23 mm (0.9 in)

• Weight: 180 g (6.34 oz)

Battery pack • Easily replaceable, 1,100-mAh lithium-ion

battery

• Talk time: Up to 20 hours

• Standby time: Up to 200 hours

• Charging time: Less than 3 hours

Radio specifications • DECT Frequency band

¬ DECT Europe: 1880 MHz to 1900 MHz

¬ DECT 6.0 North America: 1920 MHz to 1930 MHz

¬ DECT Latin America: 1910 MHz to 1930 MHz, except Brazil 1910 MHz to 1920 MHz

¬ DECT Asia: 1900 MHz to 1906 MHz

• Handover: Bearer, connection, external

• Out-of-coverage signaling

• Antenna diversity

• Automatic band switching for cruise ship applications (requires IP-DECT)

Wireless security • Identity

• Authentication

• Encryption

Bluetooth 4.0 • Headset profile

• Hands-free profile

• Proximity profile

Registration • Up to four systems

• Manual selection

• Automatic selection

• Automatic Band switching, cruise ship (requires IP-DECT)

Audio codecs • G726

Detailed Features • System languages: Communication Server

dependent

• Hands-free, microphone mute

• LED for status indication: four colors (green/orange/red/blue) for battery status, missed calls, messages and Bluetooth

• Ring tones and vibrate mode

¬ Six user-selectable polyphonic tones

¬ Volume control: four values, meeting mode

• Supports all AGAP (Alcatel-Lucent Generic Access Profile) features on the Alcatel-Lucent OmniPCX® call servers with TDM (time-division multiplexing) infrastructure

• Supports all AGAP features on OmniPCX Enterprise Communication Server with IP-DECT infrastructure

• Call by name: Personal and system directory on the call server

• Call log: Centralized call log

¬ All, answered, dialed, missed ¬ Up to 50 call logs

• Audio and LED message signaling

• Programmable keys: F1/F2 keys

• SD card (optional): stores user data and duplicates setting to other 8262 Handsets

• Ambient noise reduction thanks to two microphones

Alarms and notifications• Periodic live call (every 30 to 999 s,

default 90 s)

• Alarm button call (long-press or multiple presses)

• Man down call (programmable to 30°, 40° or 60° )

• No movement call

• Pull cord (accessory)

• Shock call

• Events using Bluetooth Low Energy (BTLE) technology

• Task progress call (up to nine distinctive actions)

• Status call (reports on/off status, in/out charger)

• Incoming call: Normal, Urgent, Very urgent, Hands-free, specific ring tones

• Alarm acknowledgement

• Alcatel-Lucent OpenTouch® Notification Service (OTNS) compliant

Location • Triangulation with up to 4 DECT base

stations

• Location through BTLE beacon

• Data transmitted with notification

• External server required

Serviceability • Site survey tool

• Diagnostic mode

• USB multiple devices download tool

• Software update over the air (SUOTA), requires IP-DECT

Software management tool • USB Download tool

• DECT Handset Configuration tool

Operating environment • Operating temperature: -10° C to +55°C

(14°F to +131°F) (deviation from class 7.3, see *) under Environmental)

• Storage temperature: -25°C to +55°C (-13°F to +131°F)

• Transport temperature: -40°C to +70°C (-40°F to +158°F)

Free fall tests • Handsets dropped 30 times from 1.2 m

• Standard product IEC 60068-2-32, procedure 1, dropped 12 times on concrete floor, extended to 2 meters

• IEC 68-2-32, procedure 2, dropped 1,000 times from 0.5 m

Chemical Resistance Test • 99% concentration of isopropyl alcohol

• Undiluted dish washer detergent

• 3% hydrochloric acid

• M-alcohol (85% methylated ethanol)

• 60% chlorhexidin 0.5 mg/ml

Regulatory • Eco design

¬ WEEE: EU Directive 2012/19/EU

¬ EU ROHS: EU Directive 2011/65/EU; EN 50581:2012

¬ Waste of packaging: EU Directive 94/62/EC

¬ Eco Design: 2009/125/EC; EC regulation No. 1275/2008 ; EN 50564:2011

¬ Battery: EU Directive 2006/66/EC

• Safety:

¬ Europe: IEC 60950-1, EN 60950-1

¬ USA/Canada: CAN/CSA-22.2 No 60950-1-07 UL 60950-1

• EMC & Radio

¬ EN 301 489-1 V1.9.2 (Common)

¬ EN 301 489-6 V1.3.1 (DECT)

¬ EN 301 489-17 V2.2.1 (Bluetooth)

¬ IEC/EN61000-4-2 (Level 3 criteria B (ESD)

¬ AS/NZS CISPR 22:2009 + A1:2010

• SAR

¬ Europe: EN 50360:2001 +A1: 2012

¬ Europe: EN 50566:2013

¬ USA: Limit: ANSI/IEEE C95.1

¬ USA: Procedures: IEEE 1528:2013 and RF exposure KDB 447498 D01

enterprise.alcatel-lucent.com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view other trademarks used by affiliated companies of ALE Holding, visit: enterprise.alcatel-lucent.com/trademarks. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. (January 2016)

¬ Canada: RSS-102 Issue 4

¬ Australia/NZ: EN62209-1:2006/IEC 62209-1:2005

¬ Australia/NZ: EN62209-2:2010/IEC 62209-2:2010

¬ SAR: 0.089 W/kg

• Acoustic shock

¬ Europe: EG 202 518 V1.4.1

¬ USA/Canada: UL60950-1 Annex NAD 2~4

• Audio, Hearing Aid

¬ USA/Canada: Section 68.316 and 68.317 of FCC 47 C.F.R. Part 68 or EIA/TIA-504-A (1998 ) or TIA-1083-A (November 2010)

¬ Australia/NZ: AS/ACIF S040:2001

• Radio Frequency

DECT

¬ CAT-iq 2.0 including

- EN 301 406 V2.1.1 (Previous TBR6)

- EN 300 176-2 (TBR10)

- ETSI TBR22/A1 (GAP)

¬ ETSI TS 102 841 (security)

- DECT security step A

- DECT security step B

Bluetooth

¬ EN 300 328 Radio

Local

¬ Australia/NZ: RF AS/NZS4268

¬ FCC 47 CFR subpart 15-D

¬ FCC 47 CFR subpart 15-C

¬ Canada: RSS-213 Issue 2, RSS-247 Issue 1

• Local Regulation

¬ Australia: AS/CA S004

¬ US/Canada: FCC 47 CFR part 68

Environmental • Operation: *) ETS 300 019 part 1-7 class

7.3 partly weather protected and non-weather protected location

• Storage: ETS 300 019 part 1-1 class 1.2: Weather protected, not temperature-controlled storage locations

• Transport: ETS 300 019 –part 1-2 class 2.3: Public transportation

• IP Class: EN 60529 IP65

Accessories • 3BN67346AA Desktop charger

¬ Charges one handset and one battery

• 3BN67352AA Vertical pouch

• 3BN67348AA Spare belt and swivel clip

• 3BN67347AA Pull cord

• 3BN67354AA Accessory kit

¬ Belt clip covers (X2), Battery doors (x2), Screws for cover (x4), Pull cord covers (X2) and adapted screwdriver

• 3BN67351AA Rack charger

¬ Charges up to 6 handsets and 6 batteries

• 3BN67353AA Power supply for rack charger

Common accessories with 8232/8242 DECT

• 3BN67335AA Power supply Europe

• 3BN67336AA Power supply worldwide

• 3BN67332AA Spare battery

Verified Bluetooth Headsets

• 3BN67212EU Bluetooth headset Plantronics Voyager Pro

• 3BN67215WW Bluetooth headset Plantronics Voyager Legend



ALCATEL-LUCENT OMNIVISTA 2500 NETWORK MANAGEMENT SYSTEM

The Alcatel-Lucent OmniVista® 2500 Network Management System (NMS) provides cohesive management and network-wide visibility, increasing IT efficiency and business agility. It provides a full set of management tools for converged campus networks and data center switching. This single, cohesive platform provides security for the Alcatel-Lucent Unified Access solution, and data center virtualization management for large, diversified network infrastructures. It also provides advanced network analytics for a full visibility into users, devices and applications, as well as predictive analysis for forward planning.

Providing a network-wide management system for the Alcatel-Lucent Enterprise Network portfolio, the OmniVista 2500 NMS provides a comprehensive set of components and tools for infrastructure configuration, monitoring, security, device configuration, alert management, quarantine, troubleshooting, downtime resolution, and overall management.

The OmniVista 2500 NMS increases the efficiency of day-to-day IT operations, resulting in a better user quality experience. It provides CIOs with the necessary tools and reports to enable successful business outcome.

BENEFITS• Provides a web-based management

interface for cohesive, network-wide visibility, increasing IT efficiency and business agility.

• Web interface provides a customizable dashboard that can be tailored to the network administrator’s most-used or critical management functions.

• Northbound interfaces based on RESTtful APIs easily integrate customized network management functions or third-party systems.

• The highly scalable system is available as a traditional server or as a virtual appliance, providing software as a service (SaaS) support. Can be installed on Microsoft® and GNU/Linux® based operating systems, or deployed as a virtual appliance with its own operating system on various VMware® hypervisors.

• Network analytics monitor the network bandwidth and key traffic patterns through advanced collection and reporting capabilities. This provides insights for the IT department and CIO on how network resources are consumed, making it possible to proactively optimize the quality of the end-user experience.

• Application Visibility, with application monitoring, helps IT organizations to get a better understanding of bandwidth consumption per application. It provides network-wide user-based policies for bandwidth prioritization and enforcement actions. Application Visibility-optimized IT operations, allow better security compliance and network resource use.

• Unified management of the entire network, including both Alcatel-Lucent and third-party network equipment:

¬ Integration with the ClearPass™ Policy Management System provides full bring-your-own-device (BYOD) services for ease and consistency of management.

¬ Unified access provisioning provides a single set of policy enforcement instructions for both wired and wireless users.

• Simplifies configuration change management through scheduling and backup operations.

• Reduces the cost and time required to deploy Quality of Service and access control lists across thousands of devices, delivering consistent policy behavior.

• Provides an open approach by integrating with third-party intrusion detection/protection solutions (IDS/IPS), or any other intrusion notifications, leveraging security and traffic monitoring built into Alcatel-Lucent OmniSwitch® and OmniAccess® wireless solutions.

• Supports virtual overlay technology (VXLAN) for the data center as well as gateway functionality.

• Creates seamless, fully integrated management for virtual machine (VM) movements and ensures that network policies move with the VM. Capable of displaying the top 10 VMs with the highest network utilization and testing jitter, delay and latency between VMs, which allows application managers to justify VM moves.

2

Alcatel-Lucent Enterprise OmniVista 2500 Network Management SystemALCATEL-LUCENT ENTERPRISE DATA SHEET

FEATURESPlatform

• Single, consolidated interface for network deployment, troubleshooting, performance analysis, configuration operations

• Unified management of network services, resources, and users for wired and wireless networks

• Northbound interface RESTful APIs for application interoperability

Deployment• OmniVista 2500 Server application

available as a virtual software appliance

• Virtual appliance bundled with Linux OS image and OmniVista 2500 application for full turnkey operation

User interface• HTML5 web-based client, allowing access

through any browser, including mobile browsers

• User interface follows Web 2.0 principles, responsive web design enabling easy navigation, consistent workflow and user experience

Topology• Supports discovery of Alcatel-Lucent and

third-party devices

• Visual topology for logical and physical infrastructure, with actual neighbor linkage info (IP subnet, Layer 2, LLDP adjacency protocols) and live device status

• Dynamic, custom, logical map based on user-defined filters (IP subnet, location, model, user-provided descriptive info)

Dashboard• Real-time monitoring and analysis of

critical network performance indicators through visual widgets

• Full choice of displays, data and other important network and device information, with advanced reporting capabilities

Notification manager• Monitors and analyzes alerts, notifications

and network performance from Alcatel-Lucent and third-party devices in real time

• Advanced alert capabilities through customizable filtering and sorting capabilities

• Remediation and notification actions based on predefined conditions with a single click

Locator• Rapid troubleshooting and isolation of

network issues through one-click mitigation

• Allows administrators to quickly search and pinpoint device location and associated devices, based on multiple criteria and live or historical searches

• Discovers third-party devices and indicates the nearest device that runs the Alcatel-Lucent operating system and to which the third-party device can be switched, showing the link on a topology map

• Expedites troubleshooting and problem resolution with right-click contextual menu and direct interaction with other OmniVista 2500 NMS components

Resource manager• Manages complete device configuration

life cycle

• Enables error-free, infrastructure-wide complex configuration management changes

• Automation tools to create infrastructure-wide software image update for baseline version management

Network analytics• Monitors network bandwidth and traffic

patterns down to the device port level through sflow® sampling collection and reporting

• Provides valuable insights into the applications (Top N apps) that are consuming the most network bandwidth, monitors application traffic arriving from users (Top N talkers), and stores and displays flow data with up to one minute granularity

• Provides insight in the network health with advanced graphical analytics on most problematic switches based on device state (CPU, memory, temperature)

• Enables automatic generation of business-centric, CIO-oriented graphical analytics reports for network

Predictive analytics• Improves network health by providing

capacity trending analysis, application on-port utilization, and potential anomalies in the on-port utilization that could impact network health and operational performance, thus enabling an enhanced end-user experience

• Threshold alert on trend projections and network anomalies, accelerating issue resolution by quickly identifying root causes and early warning signs of situations that could lead to outages, thus reducing downtimes

• Identifies new network resource requirements or needs for network redesign at an early stage, before they become a problem, thus streamlining network deployment

Application Visibility• Provides Application Visibility through

extensive application monitoring, for network-wide application inventory and use, allowing a better understanding of bandwidth consumption

• Allows centralized policy enforcement and application usage policy for the discovered applications by applying QoS policy enforcement such as, rate limiting, blocking and application prioritization

• Maintains application signature library that is always up to date, with subscription services for efficient application monitoring deployment

• Improves user experience and business outcome with embedded analytics engine, showing in depth application usage reports and key measurement indicators

Policy view• Configures and deploys policies network-

wide for bandwidth management and network access credentials through a task-centric workflow

Unified Access configuration• Unified user interface for wired and

wireless role profiles for user-based access

• Cohesive authentication configuration and end-user profile definition for appropriate network access rights and dynamic business policies

Premium (BYOD) services• Integrates with ClearPass for unified

authentication, with consistent checking for profile definition across all solution components

• Authentication configuration and end-user profile definition for appropriate network access rights and dynamic business policies

Quarantine Manager• Provides threat mitigation through a

secure perimeter against intrusion and malware attacks

• Provides mitigation and remediation through various actions (quarantine VLAN, port shutdown, blocking MAC addresses)

3


Virtual machine manager• Single pane-of-glass for end-to-

end physical and virtual networks infrastructure operation

• Interfaces with VMware vCenter® and Citrix™ XenServer® for discovery and inventory

• Real-time tracking between VM and its network location

ProActive Lifecycle Management• Facilitates customer support and

maintenance operations by delivering automated network insights and in-depth device inventory

• Captures hardware and software information at the device level based on warranty level, and lifecycle status based on hardware and software status through graphical reporting and instant dashboard reporting widgets

• Analyzes and correlates data against the Alcatel-Lucent Enterprise service and support maintenance best practices for faster support and easy remediation operations (requires an adequate support and service maintenance contract for feature access)

TECHNICAL SPECIFICATIONSThe OmniVista 2500 NMS contains a server and a client.

• The server packaging is available in two formats:

¬ Installable server, running on top of a certified operating system.

¬ Appliance, including the server and CentOS, running on top of a certified hypervisor.

• The OmniVista 2500 NMS client is HTML5 web-based with Java™ applications.

OmniVista 2500 NMS server• Certified operating systems

¬ Microsoft® Windows™ Server 2012 R2 (64-bit version only)

¬ Microsoft Windows 7 SP1 (64-bit version only)

¬ Microsoft Windows 8.1 (64-bit version only)

¬ Red Hat® Enterprise Server 6.5 or higher (64-bit version only)

¬ SUSE® Linux Professional v11.SP3 (64-bit version only)

¬ SUSE® Linux Professional v12 (64-bit version only)

• Minimum hardware requirements

¬ Intel® Pentium™ class Quad Core 2.4 GHz

¬ 16 GB RAM

¬ 128 GB free disk space

OmniVista 2500 NMS appliance• Certified hypervisors:

¬ VMware ESXi™ 5.0 and 5.1

¬ VMware Player 4.0 or higher

¬ VMware vCenter Server 5.0 and 5.1

• Minimum resource requirements

¬ Intel® Pentium™ class Quad Core 2.4 GHz

¬ 16 GB RAM

¬ 128 GB free disk space

OmniVista 2500 NMS client• Minimum configuration

¬ Microsoft Windows, Red Hat ES, SUSE LP (32- and 64-bit versions)

¬ Intel Pentium Dual Core 2.4 GHz minimum

¬ 4 GB RAM

• Certified web browsers:

¬ Microsoft Internet Explorer™ 10+ for Windows PC client

¬ Mozilla® FireFox™ 26+ for Windows PC and Linux clients

¬ Google Chrome 26+ for Windows PC and Linux clients

Figure 1. Unified network access

OmniVista 2500 NMS

OmniSwitch 6860

OmniAccess AP

Uni�ed network management• Uni�ed access control• Uni�ed policy pro�le

Secured uni�ed access• Users and guests are challenged for network

access with any device• Network policies are enforced on a per-user basis• Users are authenticated for application and

server access

Corporate user directory• Application access• Network access• Network policy

Figure 2. Topology view Figure 3: Analytics - application usage detailed view

4


OmniVista 2500 NMS third-party systems interoperability

• Virtual Machine Manager hypervisor interoperability

¬ VMware vCenter™ Standard Release 5.5

¬ Citrix XenServer™ Advanced and Enterprise Release 6.2

• Policy manager interoperability

¬ Requirements for unified access: Aruba® ClearPass CPPM release 6.3 or higher

OmniVista 2500 NMS Unified Role based support

• OmniAccess WLAN controller release 6.3 or higher

• OmniAccess IAP (Instant Access Point) release 6.4 or higher

• OmniSwitch 6860/6860E with AOS release 8.1.1 or higher

OmniVista 2500 NMS Application Visibility

• OmniSwitch 6860 and 6860E with AOS release 8.2.1 or higher

• OmniSwitch 6900 and OmniSwitch 10K with AOS release 7.3.4R02 or higher

ORDERING INFORMATIONThe OmniVista 2500 NMS license model is based on a license for core functionality for nodes and devices under supervision, with additional licenses required for additional functionality, such as the Virtual Machine Manager.

OV-NM-XXThe core license covers all node and device management for the OmniVista 2500 NMS for advanced configuration and support of Alcatel-Lucent Enterprise devices. It also includes basic node management capabilities, such as discovery, topology and troubleshooting for Simple Network Management Protocol (SNMP) capable third-party devices. Network Management type licenses are available in various quantities to achieve any specific license configuration.Ordering information

PART NUMBER DESCRIPTION

OV4-START-NEW OmniVista 2500 NMS - STARTER PACK- NEW Deployment - Contains OS server installation and virtual appliance for OmniVista 2500 NMS applications and features. Configuration starter includes node management licenses (10 for Alcatel-Lucent Enterprise nodes, 10 for third-party devices ) with supplemental licenses for VMM application (10 VMs). For enterprise switching nodes, one license required for each physical unit in VC and stack configurations.

OV-NM-EX-10-N OmniVista 2500 NMS - NODE MANAGEMENT EXTENSION 10 nodes - NEW Deployment. Additional node management license for 10 Alcatel-Lucent Enterprise nodes and 10 third-party devices. One license required per physical unit for VC and stack configurations for enterprise switching nodes. Can be added to other node management (NM) extensions - NEW to provide appropriate license configuration.

OV-NM-EX-20-N OmniVista 2500 NMS - NODE MANAGEMENT EXTENSION 20 nodes - NEW Deployment. Additional node management license for 20 Alcatel-Lucent Enterprise nodes and 20 third-party devices. One license required per physical unit for VC and stack configurations for enterprise switching nodes. Can be added to other NM extensions - NEW to provide appropriate license configuration.

OV-NM-EX-50-N OmniVista 2500 NMS - NODE MANAGEMENT EXTENSION 50 nodes - NEW Deployment. Additional node management license for 50 Alcatel-Lucent Enterprise nodes and 50 third-party devices. One license required per physical unit for VC and stack configurations for enterprise switching nodes. Can be added to other NM extensions - NEW to provide appropriate license configuration.

OV-NM-EX-100-N OmniVista 2500 NMS - NODE MANAGEMENT EXTENSION 100 nodes - NEW Deployment. Additional node management license for 100 Alcatel-Lucent Enterprise Nodes and 100 third-party devices. One license required per physical unit for VC and stack configurations for enterprise switching nodes. Can be added to other NM extensions - NEW to provide appropriate license configuration.

OV-NM-EX-500-N OmniVista 2500 NMS - NODE MANAGEMENT EXTENSION 500 nodes - NEW Deployment. Additional node management license for 500 Alcatel-Lucent Enterprise nodes and for 500 third-party devices. One license required per physical unit for VC and stack configurations for enterprise switching nodes. Online license activation required. Must be applied to OmniVista 2500 Starter Pack -New- Configuration. Can be added to other NM extensions - NEW to provide appropriate license configuration.

OV-NM-EX-1K-N OmniVista 2500 NMS - NODE MANAGEMENT EXTENSION 1000 nodes - NEW Deployment. Additional node management license for 1000 Alcatel-Lucent Enterprise nodes and for 1000 third-party devices. One license required per physical unit for VC and stack configurations for enterprise switching nodes. Online license activation required. Must be applied to OmniVista 2500 Starter Pack -New- Configuration. Can be combined with other NM extensions - NEW to provide appropriate license configuration.


OV-VMM-XXA series of optional licenses covering Virtual Machine Manager, providing supplemental capabilities for the OmniVista 2500 NMS. This license enables features set such as VM inventory, location, and state monitoring, with all the network infrastructure provisioning automation required to move VMs. VM Licenses are available in various quantities and can be combined to match any specific VM count.


OV-VMM-200-N OmniVista 2500 NMS - VMM - 200 VM - NEW Deployment. License for 200 VMs. Supplemental feature license for VMM applications for VM inventory, monitoring and UNP provisioning automation for VMware vCenter and Citrix XenServer platforms. Can be added to other NEW VMM extensions to provide adequate VMM configuration.

OV-VMM-500-N OmniVista 2500 NMS - VMM - 500 VM - NEW Deployment. License for 500 VMs. Supplemental feature license for VMM applications for VM inventory, monitoring and UNP provisioning automation for VMware vCenter and Citrix XenServer platforms. Can be added to other NEW VMM extensions to provide adequate VMM configuration.

OV-VMM-1K-N OmniVista 2500 NMS - VMM - 1000 VM- NEW Deployment. License for 1000 VMs. Supplemental feature license for VMM applications for VM inventory, monitoring and UNP provisioning automation for VMware vCenter and Citrix XenServer platforms. Can be added to other NEW VMM extensions to provide adequate VMM configuration.

OV-AV-XXA series of optional, supplemental licenses covering Application Visibility for OmniVista 2500 NMS. This one-year duration license enables Application Visibility features for the OS6860/6860E series, and application fingerprinting for the OS6900 series and OS10K. Application Visibility enables nodal feature provisioning for application monitoring, application enforcement and analytics reporting capabilities. The Application Visibility license enables one year application signature subscription service and updates for OS6860 and OS6860E series. Application Visibility licenses are available in various quantities and can be combined to match any specific Application Visibility requirement.


OV-AV-10-1Y-N OmniVista 2500 NMS - AV - one year - 10 nodes - NEW deployment. License for Application Visibility (APPMON/DPI and APP fingerprinting for OS6860/E and OS6900/OS10K) - one license required per physical unit. Valid for one year after online activation. Covers Application Signature subscription through update, Application Visibility configuration (app monitoring, enforcement and analytics reporting for OS6860/E and OS6900). Must be applied to OV2500 Starter Pack. Requires NODE MANAGEMENT license to operate. Can be combined with other Application Visibility licenses for adequate configuration.




Alcatel-Lucent Enterprise provides access to services and continuous update maintenance support program for the OmniVista 2500 NMS. Evaluation licenses and parts upgrade numbers from previous deployments are available upon request.

Contact your Alcatel-Lucent Enterprise representative for further details.http://enterprise.alcatel-lucent.com/?product=OmniVista2500NetworkManagementSystem&page=overview

ALCATEL-LUCENT OMNIVISTA 8770 NETWORK MANAGEMENT SYSTEMA SINGLE MANAGEMENT INTERFACE ACROSS SYSTEMS AND DEVICES

Alcatel-Lucent OmniVista 8770 Network Management System ALCATEL-LUCENT ENTERPRISE BROCHURE

2

Today’s enterprises are facing the challenges of voice, video and data convergence along with rapidly

growing traffic. As a result, network management has increased in importance. Telecommunications

managers have a pressing need for a network management tool that can help them reduce operational

costs while providing optimized network availability and security, and addressing multimedia and

convergence challenges.

The Alcatel-Lucent OmniVista™ 8770 Network Management System (NMS) gives administrators a

unified view of the OpenTouch and OmniPCX communication network, including next-generation devices

and applications. It features centralized management, bulk operations, voice over IP performance

monitoring, simplicity, and scalability, and adheres to the essential network management functions

of the FCAPS model (fault, configuration, accounting, performance, security).

KEY FEATURES• All-in-one solution

• Unified User Management

• User and system configuration

• VoIP performance monitoring

• Alarms and topology modules

• Multi-carrier and multi-currencies

accounting

• Web company directory

KEY BENEFITS• Reduced operating expenses

by up to 60 percent

• Improved internal customer

service and satisfaction

• Optimized use of experts’ time

• Better availability, visibility

and control of communications

network

• Ability to pre-empt potential

issues and speed up problem

resolution

INTEGRATED APPLICATION SUITE

Source: “Changing the Conversation in the Workplace” - Alcatel-Lucent study


3

TIME OPTIMIZATION UNIFIED USER MANAGEMENTNetwork administrators typically spend up to 80 percent of their time dealing with users’ moves, adds and changes (MAC). The OmniVista 8770 NMS Unified User Management module allows administrators to provision users, associate their SIP devices and activate services through one unified interface with a reduced set of parameters. Using profiles facilitates the creation of groups of users and enables the application of rules. Change management tracks operations history for improved security. Scheduled backups and updates minimize maintenance.

KEY FEATURES • Quick user provisioning

with profiles

• SIP devices deployment

and user association

• Mass provisioning

KEY BENEFITS • Reduced repetitive processes

• Fewer data inconsistencies

• Decreased deployment time

COST SAVINGSACCOUNTINGThe multi-carrier, multi-currency OmniVista 8770 NMS Accounting module provides a consolidated view of telecommunications expenses for internal re-invoicing and trend analysis. Hit lists and detailed views provide specific cost tracking in all formats (html, txt, xml and pdf). Call monitoring displays traffic peaks and sends notification in the event of threshold crossing.

KEY FEATURES • A consolidated view of

telecommunications expenses

• Delivered with a set of

predefined reports and the

possibility to create your

own reports

• Call monitoring

KEY BENEFITS • Reduced telecommunications

costs by tracking abuses and

security breaches

• Internal re-invoicing of

telecommunications costs

• Automated report

distribution by mail


4

PERFORMANCEVOICE OVER IP PERFORMANCE MONITORINGThe OmniVista 8770 NMS Performance reports provides voice over IP performance monitoring through measurement of Key Performance Indicators (KPIs) such as packet loss and delay for voice quality. Users are notified of threshold crossing.

KEY FEATURES • VoIP performance monitoring

• Measurement of KPIs

• Notification of threshold

crossing

KEY BENEFITS • Increased visibility and

control of your communications

environment

• View of resource availability

• Ability to analyze trends by

tracking metrics

TOPOLOGY AND ALARMSThe OmniVista 8770 NMS Topology and Alarms modules provide real-time visibility of network performance, ranging from overviews to detailed element views that include alarms indicators. The appropriate persons are immediately notified of urgent situations on their desktop.

KEY FEATURES • Overviews of network

performance

• Detailed element views

• Notifications of urgent situations

KEY BENEFITS • Ability to pre-empt potential

network problems

• Faster problem resolution

• Proactive maintenance


5

COMMUNICATION ENRICHMENTWEB COMPANY DIRECTORY A company’s success depends on its people and their easy interactions. With the OmniVista 8770 NMS Web Company Directory, you can use a web browser to access corporate directory information, and then place a call by simply clicking on the displayed phone number. Automatic updates through internal and external directories such as Active Directory® minimize operational costs and avoid inconsistencies.

KEY FEATURES • Access to corporate directory

information through a web browser

• Simple calling with a single click

• Automatic updates through

internal and external directories

KEY BENEFITS • Improved internal

communications

• Up-to-date, accurate information

for users

• Easy customization through skins

SECURITY The OmniVista 8770 NMS Security module provides a high degree of security through its embedded security agents, automatic authentication and encryption, and data recovery process. The capability to define role-based permissions tightens the security of voice operations and reduces exposure to unauthorized access and changes. The Public Key Infrastructure (PKI) enables secured SIP deployments for application servers by providing trusted certificates.

KEY FEATURES • Role-based and domain

management

• Active and passive redundancy

• PKI

KEY BENEFITS• Flexible centralized and/or

local management

• Disaster recovery and high-

availability redundancy solutions

• Embedded PKI avoids costs

of multiple PKI vendors

OMNIVISTA 8770 MANAGED COMMUNICATION SERVICES EDITION The Alcatel-Lucent OmniVista™ 8770 Network Management System – MCS Edition enables service providers

to centrally manage the Alcatel-Lucent OmniPCX™ Enterprise and Office Communication Servers and the

Alcatel-Lucent OpenTouch™ family installed base in an outsourced service environment like OpenTouch™

Enterprise Cloud. This edition enables additional enhanced services for customers, either included in

maintenance contracts (such as proactive maintenance, which helps your customer minimize system

downtime) or as supplementary services (such as accounting or greeting quality analysis reports).

KEY FEATURES • Alarm monitoring and resolution

• Backups, Upgrades

• User MAC

• Performance and accounting

reports

• Asset management

KEY BENEFITS • Lower maintenance cost

through centralized remote

management

• Enhance reactivity due to

customers’ equipment visibility

• Increase recurrent service revenue

with an enlarged portfolio

enterprise.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2014 Alcatel-Lucent. All rights reserved. 201410070004 (October)


Enterprise Services - Application Services

Technical Datasheet

OmniPCX RECORD Suite CUSTOMIZED APPLICATIONS

Many companies both inside and outside the Call Center world have a growing need to record transactions, especially in activities requiring law and regulations compliance. This is essential especially in financial services, utilities, healthcare, education, hospitality and public safety.

The Alcatel-Lucent OmniPCX RECORD Suite is the solution that provides small and medium-sized businesses with extra Web-based audio and video call recording as well as analysis tools. This enhances quality assurance, accelerates customer issues resolution, boosts customer loyalty and streamlines employee monitoring and coaching.

Seamlessly integrating into existing and newly installed Alcatel-Lucent OmniPCX Enterprise Communication Server environments, OmniPCX RECORD is easy to adopt and extremely cost effective.

The OmniPCX RECORD Suite is composed of several optional applications that sit on top of the RECORD base application:

RECORD is the base package that offers voice recording of any inbound and outbound call

CAPTURE adds screen capture to the RECORD application for a complete audiovisual history of the interaction

SILENT MONITOR

provides the real-time silent monitoring of IP and non-IP calls on and off-site

COACH offers quality reporting and evaluation analysis based on real calls, allowing supervisors to proactively manage employee performance with an instant coaching tool

Customer benefits

• Cost effectiveness

• Easy adoption through a seamless PBX platform integration

• High protection of client data thanks to robust security administration controls

• Reliable service quality assessment through actual customer-employee interactions recordings

• Minimized risk of disputes and customer issues resolution acceleration through customer interaction complete recording

• Enhanced Customer loyalty

• Improved employee performance thanks to reporting, monitoring and coaching capabilities

• Simplified ordering (one-stop shopping) and support (one single entry point)

• Seamless integration into existing or newly installed OmniPCX Enterprise environments

Alcatel-Lucent OmniPCX RECORD Suite Ref. 3KF10543MKTOSPZZA Ed. 03 1/11


Key Features

• High availability (HA) mode taking advantage of the OmniPCX Enterprise Communication Server HA mode

• Alarm sending via email or SNMP traps to a hypervisor for the notification of records storage capacity, recording activated or not, CSTA link status, packetizer link status, switch over to back-up server

• Multilanguage (French, English, Spanish, German, Portuguese, Italian)

OmniPCX RECORD • Scalable, modular design to satisfy each

client’s specific needs and budget

• Fully web-enabled architecture that makes it easy to locate and use recordings

• Web-based user interface for remote access, search and playback of archived recordings

• Rich recording facilities: - Several types of recording :

o Total recording of all call traffic

o On demand voice recording of the complete conversation, or portions of it (available from IP Touch phones, the web interface or external applications through the API)

o On-demand retroactive voice recording (recording from conversation start can be activated at any point during the call) available from IP Touch phones, the web interface or external applications through the API

o Random recording

- Automated recording according to specific rules:

o Inbound/outbound

o Specific number starting or finishing by predefined digits, containing defined digits or exact number

• Three profiles of users granting different access rights and management levels:

- Administrator, full management rights

- Supervisor, monitoring recordings from groups of users

- Users, managing their own recordings

• Support of multiple audio formats (mP3, GSM6.10, WAV)

• Reporting

• Call tagging with notes and comments

• Flagging and grading of calls at multiple levels

• Call recording in SIP, VoIP, analog, digital and mixed environments

• Records encryption

• Login authentication via Radius • Compliance with Thales encryption

• In line with Payment Cards Industry (PCI) requirements for call recording systems

• Emailing of calls as file attachments

• Open integrations: external applications can start (adhoc or retroactively from the beginning), pause or stop recording, get records based in filtering criteria through the Application Programming Interface (API)

OmniPCX CAPTURE • Complete user desktop activity capture

• Video capture synchronized with the call recording

• Capture for playback of all data entries and desktop interactions associated with calls or contacts, so as to trace any given conversation

Silent Monitor • Supervisors can remotely and discretely

monitor agents by listening to their conversations in real time for a consistent evaluation of Customer service

OmniPCX COACH • Web-based interface to facilitate simultaneous

playback and evaluation of calls

• Customizable evaluation templates for call handling and/or email/correspondence. A template can consist of a single scoring mode or a mixture of scoring modes

• A suite of reports is available to provide an insight into the performance of an individual, team, or any level, so as to visually reflect the trend analysis and the organization training needs

• Ability to justify evaluation by adding written comments, and supervisor can also create instant coaching/learning for the agent by adding learning attachments (audio, video, URL, PDF, flash animation and image files) to individual questions and sending to the agent to review during convenient times

• Easy and rapid creation of coaching sessions at any time

Typical architectures

The OmniPCX RECORD Suite supports two types of architecture: IP-DR for recording IP calls and DR for recording non-IP calls. These two types of architectures can coexist. Architecture 1: IP-DR link for recording IP calls

The following diagram illustrates a typical IP voice recording architecture.

In an IP-based environment, the voice stream is duplicated by the IP Touch 8 Series phones and recorded by the OmniPCX RECORD.


Architecture 2: DR Link for recording non-IP calls The following diagram illustrates a typical DR Link environment.

- The adjunction of the OmniPCX RECORD packetizer (requiring a PCM card in the OmniPCX Enterprise) enables the recording of non IP voice streams on analog, IP Touch 9 Series, eReflexes, SIP phone sets as well as on DECT and wireless handsets

- In such a configuration, the OmniPCX Enterprise duplicates the audio stream internally and sends audio traffic via PCM card to the Packetizer

- The Packetizer then converts all TDM, analog or SIP streams to IP

- The CSTA DR link (Dedicated Recording link) captures all attributes


High Availability (HA) architecture

The following diagram illustrates a typical redunded architecture.

In order to ensure maximum uptime, a secondary server can be added to the architecture. This server continuously monitors and synchronizes with the primary server. In case of failure, it will take over from the primary server, thus ensuring service continuity. Upon return to an active state, the original primary server will act as the new backup server.

Operation

OmniPCX RECORD and CAPTURE

Archived calls can be filtered according to a list of criteria: call time, call ID, called by, called to, call duration, user name (or group name), flag(s), corelator data.

Three profiles are defined in the web interface, granting users different rights for recording calls, searching archived calls and system management:

• User profile:

- Call monitoring for actions in progress (own calls): the user can activate call and screenshot recording from the web interface (start/stop recording), add comments and flag the call.

- Recorded calls (My Calls): this menu allows for searching recorded calls by date, time or other criteria (user name, call duration, flag…) and playing recorded calls (but cannot modify or delete recordings)

- Options: for the definition of individual recording rules (automated recording of specific calls depending on the call number) and tools download (Capture software, Xvid MPEG-4 Video Codec files if using a 32-bit or a 64-bit OS, and Encrypted files player).


User interface example:

Example of a screen capture associated to a call recording (the screen captures are played in synchronization with the recorded call).


Screen captures are viewed from an embedded screen within the RECORD interface. The capture window can be moved or displayed in full screen mode, by double clicking on the video area.

• Supervisor profile: same menus as users with additional monitoring facilities

- My Team Calls to search and listen to one’s team recorded calls (but cannot modify or delete recordings)

- Silent Monitoring to listen to live calls in progress and view screen captures as well

• Administrator profile:

- Recorded Calls menu to search and listen to all archived calls (the administrator is able to modify and delete recordings)

- Management menu (rights, groups and licenses management, extension numbers assignment, recording filters…)

OmniPCX COACH

OmniPCX COACH includes Scope & Permission profiles which are created for various user groups. This enables managers to customize user permissions precisely in line with current and future requirements.

OmniPCX COACH includes a module to enable a supervisor to capture the agreed actions of a one-to-one review session with an agent. This includes summary of discussion and agreed objectives with target dates. The coaching form can be printed in the form of a contract which both the supervisor and agent sign as a personal commitment. The coaching module provides management with the means to track coaching activities and ensure that agents benefit from regular coaching, based on the evaluated calls.

OmniPCX COACH offers the ability for the supervisor to rapidly turn an evaluated call into an ‘instant coaching’ activity and automatically deliver it to the agent to provide them with desktop based coaching in bite-sized chunks during down times. The supervisor is also able to support their coaching comments with learning material e.g. best in class calls, with specific questions attached.



Prerequisites

• The minimum requirements for the OmniPCX RECORD Suite server, depending on typical capacity configurations are detailed below:

Units 50 Units 100 Units 200 Units

Processor 2.6 GHz I7 2.13 GHz Dual core Xeon 2.66 Quad Core Xeon

RAM 4 GB 6GB 8GB

Hard Disk Drive

250 GB 500 GB 500 GB

Operating System

Windows Web Server 2008 R2 English (64 bit) Requires 1.5GB Disk Space



Browser Firefox V 3.6.13+ OR Internet Explorer V 7.0+

Firefox V 3.6.13+ OR Internet Explorer V 7.0+

Firefox V 3.6.13+ OR Internet Explorer V 7.0+

MS .Net Framework 3.5 SP1 Requires 200MB Disk Space



MS SQL 2008 Express Requires 400MB Disk Space



Pre-Requisites

IIS No Additional Space required

IIS No Additional Space required

IIS No Additional Space Required

SCREEN CAPTURE

XVID1.2.2 (Included with OmniPCX RECORD)

Requires 1MB Disk Space





COACH

MS .Net Framework .NET 4.0 Requires 15MB Disk Space



Note 1: OmniPCX-Record Application server R1 is supported on Windows 2003 R2 server only.

Note 2: the required software can be downloaded from the internet: - MS SQL 2008 Express

- MS .Net Framework 2.0 (for Client machines)

• The minimum requirements for the OmniPCX RECORD Application Client are as follows:

RECORD + SCREEN CAPTURE

Processor 1.6 GHz 1.8Ghz

RAM 1 GB 2 GB

Hard Disk Drive 80 GB 80 GB

Operating System XP Professional or Vista XP Professional or Vista

Pre-Requisites MS .Net Framework 2.0 MS .Net Framework 2.0

Browsers

[Works best with]

• Internet Explorer version v7 and above

• Mozilla Firefox v3.6.13 and above

• Internet Explorer version v7 and above

• Mozilla Firefox v3.6.13 and above

Additional Software Apple QuickTime player is

required for silent monitoring option

Apple QuickTime player is required for silent monitoring

option

SCREEN CAPTURE

XVID1.2.2 (Only required for video playback)

Requires 1MB Disk Space + specific Capture Client (*)

COACH

Microsoft Silverlight V4.0 Requires 1MB Disk Space

Internet Explorer 7 (or higher) 32Bit

Microsoft Silverlight V4.0 Requires 1MB Disk Space

Internet Explorer 7 (or higher) 32Bit

(*) For the Screen Capture module, a specific Capture Client software must be installed (available to all user profiles from the Tools Download menu of the web interface).


Additional Software pre-requisites • Alcatel-Lucent OmniPCX Enterprise from R8.1

• In DR-Link architectures (non-IP calls recording), the Alcatel-Lucent OmniPCX Enterprise must be equipped with a PCM card per Packetizer

• XML API Framework 6.1 with XML IP Touch Basic for on-demand voice recording and on-demand retroactive voice recording controlled from IP Touch 8 Series sets

• IPDR Link license (IP call recording) or DR Link license (non-IP call recording) to be selected in ACTIS quotation tool (UCC/XML WS/CTI tab).

Number of non‐IP channels (DR Link)

Number of IP channels

select Other voice logger Number of devices that can be recorded

EncryptionFor DR‐LINK to size the trunks between nodes

Number of non‐IP channels (DR Link)

Number of IP channels

select Other voice logger Number of devices that can be recorded

EncryptionFor DR‐LINK to size the trunks between nodes

Required from Alcatel-Lucent Enterprise Services • OmniPCX RECORD Suite licenses can be purchased from Alcatel-Lucent Enterprise Services:

- A first set of 10 licenses must be purchased as a mandatory basis (Foundation Pack)

- Additional individual licenses are then required to get further Record and Capture channels (per recorded channel)

- Silent Monitor license

- High Availability licenses for the number of channels that have to be duplicated in a HA configuration

• Packetizer for a DR-Link architecture (one box per set of 30 DR-link channels)

Quotation and ordering


The OmniPCX RECORD Suite is available on-quote upon request by email to: [email protected]

Options • Other customizations are possible on demand,

such as:

- Additional languages for the interface

- Integrations with Third Party applications

• A Maintenance Support Contract is strongly recommended and available on demand from Alcatel-Lucent Enterprise Services

• A 45-day free trial period of the full application is available from Alcatel-Lucent Enterprise Services


System limitations

• 200 simultaneous call recording channels in IPDR-Link architectures (120 in DR-link architectures). However, the OmniPCX RECORD Suite is able to support up to 400 simultaneous recordings. System limits may vary depending on the customer environment and requirements, especially when optional modules are required. The customer infrastructure’s ability to support configurations above 200 channels needs to be validated by Alcatel-Lucent Enterprise Services. Please contact us to discuss specific requirements for a tailored solution.

• Up to 100 simultaneous screen capture channels

• Maximum of 5 simultaneous supervisor silent monitoring sessions

Contact us

For more information about this solution, please contact our team:

[email protected] Web site:

https://businessportal.alcatel-lucent.com

February 2011 - Alcatel-Lucent Enterprise - 32, avenue Kleber - 92707 Colombes - France - RCS Paris B602033185. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. This document is for informational purpose only. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. Copyright © 2011 Alcatel-Lucent. All rights reserved.

mailto:[email protected]

https://businessportal.alcatel-lucent.com/

ALCATEL-LUCENT ENTERPRISE OPENTOUCH CONVERSATION FOR iPad

The Alcatel-Lucent OpenTouch® Communications Suite transforms enterprise communications into collaborative conversations and business services. OpenTouch Conversation brings the essential elements of the OpenTouch Communications Suite to life, supporting seamless interaction across multiple media, devices, and participants, all within the same conversation.

OPENTOUCH CONVERSATION Users can move from a phone call to a conference call simply by adding people to the conversation — add video, show presentations, and exchange files with ease. Employees can optimize their time by transferring calls to their smartphone, tablet, videoconferencing end-point, or PC without interruption. OpenTouch Conversation ® adapts to the way that users work, fostering conversations that enrich their business.

The OpenTouch Conversation unified communications application runs on native operating systems for Apple® iPad™, Apple® iPhone™, Microsoft® Windows™, and Android™ devices. The OpenTouch Conversation web client supports Google® Chrome™, Mozilla® Firefox™, Microsoft® Internet Explorer™, and Apple® Safari™ web browsers. No matter the device or platform, OpenTouch Conversation supports business communications needs.

OPENTOUCH CONVERSATION FOR IPADOpenTouch Conversation for iPad exposes the features and flexibility of the OpenTouch Suite through the popular iPad tablet device. Use gestures to place calls, retrieve messages and move easily from a phone call or IM to a multi-party conversation. View and annotate pre-sentations, PDFs, and images. Send IMs, exchange files, and activate and create call-routing profiles.

FEATURES• Place, answer, and manage voice and

video calls using the enterprise dialing plan — call anywhere using device, corporate directory, or OpenTouch contacts

• View contact presence and availability and tap to start and manage collaborative, secure conversations

• Start with a simple one-to-one chat and add people, add voice, add video, add content — seamlessly and effortlessly

• Manage communications preferences and reachability using call routing profiles, effortlessly while on the move

• Enable/disable Call Supervision and Manager-Assistant modes

• Present a single business identity, with one phone number across multiple devices — desk phone, PC, tablet and smartphone

• Move the conversation between devices using Rapid Session Shift - move the late day video conference to your mobile device and be on time for the next appointment

• Listen to and manage voice mail messages

• View shared desktops

• Schedule meetings on-the-go using pre-defined meeting profiles that tailor OpenTouch conferencing capabilities to match the type of meeting or event

• View and conduct presentations — view shared presentations, PDFs, and bitmap images

• Annotate shared presentations, PDFs, and images using gestures to select tools and make real-time edits

• Manage ongoing conversations using the complete set of conference controls — transfer, mute, hold, resume, hang up, add, promote and more

• Download from the Apple App Store and review the built-in help tutorial

enterprise.alcatel-lucent.com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view Alcatel-Lucent Enterprise trademarks visit: enterprise.alcatel-lucent.com/trademarks. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent Enterprise assumes no responsibility for inaccuracies contained herein. Copyright © 2015 Alcatel-Lucent Enterprise. All Rights Reserved. 201502120002EN (March)

BENEFITS• Compelling and thoughtful user experience

that encourages use, encourages employee communications and encourages rich and frequent conversations

• Reduced enterprise communications expenses through use of Wi-Fi or 4G/3G data connectivity for telephone calls and conference calls (VoIP)

• Improve collaboration and increase efficiency with streamlined evolution of business conversations to include multiple parties, persistent conversations, content sharing and high-quality video conferencing while on the move

• Boost productivity and save budget with quick access to business communication features anywhere

• Be contacted faster and more efficiently with a single business identity across multiple devices

• Save time with automatic presence that makes clear when a contact is available and shows the best ways to communicate

• Improve the meeting experience with profiles that tailor system behavior to match the type of meeting or event, including webinars, training sessions and daily business meetings

• Express ideas and interactively collaborate and innovate using feature-rich annotation tools


AUDIO

Audio codecs G.711 µ-law, G.711 a-law, G.729 Annex A

DTMF support For joining a conference call or using an auto attendantRFC 2833

Echo cancellation Built-in

Voice activity detection Used for video switching, noise isolation

Manager/assistant Delegation on/off

Supervision On/off

CONNECTIVITY

Cellular and network connectivity 3G, 4G, Wi-Fi

IPv6 ready Yes

CONTACTS

Contact provisioning OpenTouch users, corporate directory

Local device contacts iOS Contacts

CONTENT SHARING

Annotate web presentations Lines, colors, shapes, highlighter, eraser

View a shared desktop

Web presentations View and control web presentations

LANGUAGES

EnglishChinese (Simplified)Chinese (Traditional)CzechDanish Dutch

FrenchGermanItalianKorean

NorwegianPortugueseRussianSpanish

PLATFORM REQUIREMENTS

Required Alcatel-Lucent OpenTouch platforms

One of the following:• OpenTouch Business Edition R1.x and 2.x

• OpenTouch Multimedia Services R1.x and 2.x

• OpenTouch Conversation universal client user option license, part number 3BA09662JA

Tablet devices iPad Air, iPad Air 2iPad mini 2, iPad mini 3iPad (4th generation)

OS versions iOS 7.x and 8.x (iOS 8.x recommended)

SECURITY

Authentication Client authentication via login/password and certificateServer authentication via certificate

Encryption HTTPS, LDAPs, SIP TLS and SRTP

Video standards and protocols Yes

NAT/firewall traversal OpenTouch Session Border ControllerOpenTouch Edge ServerReverse proxy

VIDEO

Interoperability LifeSize 220 and Icon Series systems

Video codec H.264 profiles 1.3 and 3.0

Multiparty video conferencing Embedded voice-activated video switchingIntegrated LifeSize UVC MP support

Video resolution CIF (352x288) 30 fpsVGA (640x480) 30 fps



ALCATEL-LUCENT OPENTOUCH CONVERSATION FOR PC

The Alcatel-Lucent OpenTouch® Communications Suite transforms enterprise communications into collaborative conversations and business services. OpenTouch Conversation® brings the essential elements of the OpenTouch Communications Suite to life, supporting seamless interac-tion across multiple media, devices, and participants, all within the same conversation.

OPENTOUCH CONVERSATIONOpenTouch Conversation enables users to move from a phone call to a confer-ence call simply by adding people to the conversation. The users can add video, share presentations or monitors, annotate documents, and exchange files. Employees can optimize their time usage by transferring calls to their smartphone, tablet, videoconferencing endpoint or PC without interruption. OpenTouch Conversation adapts to the way that users work, fostering conversations that enrich their business.The OpenTouch Conversation applications support native operating systems for Apple® iPad®, Apple iPhone®, Microsoft® Windows® and Android™ devices. OpenTouch Conversation web clients supports Google® Chrome™, Mozilla® Firefox®, Microsoft Internet Explorer® and Apple Safari® web browsers. Regardless of the device or platform, OpenTouch Conversation supports business communi-cations needs.

OPENTOUCH CONVERSATION FOR PCOpenTouch Conversation for PC enhances collaboration and communication within the enterprise: users benefit from multimedia conversations with high-quality voice and video, instant messaging, presence, seamless session shifts and embedded collaborative sessions. OpenTouch Conversation allows employ-ees to find the right people, see if and how they are available, and collaborate using their preferred method.Available on the latest Windows platforms, OpenTouch Conversation for PC works in any location (on company premises or off-site) with industry-standard security mechanisms, ensuring clear and reliable communications.OpenTouch Conversation also seamlessly integrates with:

• Microsoft Office® applications for click-to-call, click-to-video, click-to-chat and presence services. From Microsoft Outlook®, users can easily schedule and manage OpenTouch conferences and use voice messaging services.

• IBM® Notes® application for click-to-call, click-to-video, click-to-play voice messages, and click-to-record and -send voice messages.

Figure 1. OpenTouch Conversation for PC

2

Alcatel-Lucent OpenTouch Conversation for PCALCATEL-LUCENT ENTERPRISE DATA SHEET

FEATURES• Multimedia conversations

¬ Seamlessly add people, voice, video and content to a chat session.

• Single identity

¬ Maintain a single business identity, with one phone number, across multiple devices (such as PC, tablet, deskphone, mobile phone, and home phone).

• Meetings

¬ Schedule meetings on-the-go using predefined meeting profiles that allow OpenTouch conferencing capabilities to match the type of meeting or event (such as business meeting, webinar, training or conference call).

¬ See who is talking.

¬ Add, drop, promote or mute participants.

¬ View, conduct and annotate presentations (Microsoft Office documents, PDFs and bitmap images).

¬ View and share monitors.

¬ Download documents.

• Contacts

¬ Search for local (Microsoft Outlook) and corporate contacts.

¬ Instantly access favorite contacts with a single click-to-call/-video/-chat/-share content.

• Instant messaging and presence

¬ Chat securely with colleagues and corporate contacts or supported federated contacts (Microsoft Lync® 2013).

¬ See the real-time availability of colleagues within (OpenTouch users) and outside (Microsoft Lync 2013 users) the enterprise network, and identify what type of communication is most appropriate.

• Conversation Wall

¬ See past conversations, active conversations and future meetings in a single view.

• Notifications

¬ Check new voice messages, missed calls and instant messages.

• Voice and video capabilities

¬ Give the deskphone/phone control over the phone functionality, or use the softphone mode to manage calls.

¬ Use high-quality communications (HD voice, HD video) to improve personal connections.

¬ Place calls, manage (answer, divert) incoming calls, add and drop participants, and use other traditional telephony features (call transfer, call merge, DTMF, call forwarding, call recording, mute on/mute off, call voicemail system, hold call, retrieve call, leave a voice message).

¬ Delegate calls (Manager/Assistant service).

¬ Supervise users of a group and pick up calls.

¬ Seamlessly move conversations between devices with a single click.

¬ Manage communications preferences and reachability using call routing profiles effortlessly and while on the move.

¬ Use integrated call control features for Plantronics® and Jabra® audio devices, including call answer/end, volume control and synchronized mute.

• Visual voicemail

¬ Display and manage voice messages as easily as e-mail using a visual voicemail interface that allows messages to be selected, played or deleted in any order.

• Microsoft integration

¬ Click-to-initiate voice calls, video calls and instant messages, and display presence information when using Microsoft Office applications.

¬ Use Outlook for scheduling conferences (invitees receive an e-mail invitation or Outlook appointment that includes a link to the conference), playing and recording voice messages.

¬ Communicate with users from organizations using Microsoft Lync 2013 thanks to the OpenTouch federation.

• IBM integration

¬ Use Notes for initiating voice and video calls, as well as for playing and recording voice messages.

• Secure access to corporate infrastructure

¬ Reverse proxy support

¬ Session border controller (SBC) support

¬ Virtual private network (VPN) support

BENEFITS

Learn and use easily on multiple devices

Benefit from a familiar and consistent user experience across a variety of devices, enabling users to transition between PC, smartphone, tablet and deskphone applications with ease.

Improve collaboration Improve collaboration and increase efficiency with advanced, streamlined business conversations that can include multiple parties, persistent conversations, content sharing, annotation and high-quality video conferencing.

Work from anywhere Boost productivity and reduce expenses with quick access to business communication features from any location. Regardless of where they are, users can receive business notification events and access enterprise-grade services, including corporate directory, telephony, conferencing, instant messaging and communication history.

Maintain a single identity Use a single business identity across multiple devices (such as a deskphone, PC, mobile phone, tablet, and home phone) to contact employees more efficiently.

Stay connected Enable employees to view their colleagues’ availability and select the best way to communicate by initiating a phone call, video call, instant message or e-mail.

Collaborate directly from Microsoft and IBM business applications

• Access OpenTouch Conversation capabilities from Microsoft desktop applications and IBM Notes application.• Communicate with users from organizations using Microsoft Lync 2013

Communicate securely Enable secure communications with colleagues and customers from any location (at the company premises or off-site).


TECHNICAL SPECIFICATIONS• Alcatel-Lucent OpenTouch platform,

version 2.1.1 or later

¬ Microsoft Windows OS

¬ Windows 7 (32- and 64-bit)


¬ Windows 8.1 (32- and 64-bit)


• Microsoft integration

¬ Office 2010, 2013 and 2016 applications (32- and 64-bit)

¬ Lync 2013 (32- and 64-bit), for federated contacts

• IBM integration

¬ Notes 8.5.x and 9

• Audio

¬ Wideband (G.722) and narrowband (G.711 A-law/u-law, G.729 Annex A) codecs

¬ Echo cancellation (for narrowband codecs), Packet Loss Concealment (PLC)

• Video

¬ H.264/AVC codec profile 3.1

¬ HD video 1280x720 at 30 fps

¬ Voice-activated video switching mode

¬ LifeSize® UVC software-based video multipoint control unit (MCU)

• Security

¬ HTTPS

¬ SIP over TLS, Secure RTP

¬ Support for reverse proxy and SBC network elements

¬ LDAP/LDAPS and RADIUS authentications

¬ Single sign-on (SSO) through Kerberos

• Available languages

• Brazilian Portuguese, Chinese (simplified), Chinese (traditional), Czech, Danish, Dutch, English, French, Finnish, German, Hungarian, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

ORDERING INFORMATIONThe following license is required:

• “OpenTouch Conversation universal client user option license”, part number 3BA09662JA

Figure 2. Control your conversation Figure 3. Use voice, video, chat and content sharing in a conversation



ALCATEL-LUCENT OPENTOUCHMULTIMEDIA SERVICESRELEASE 2.1 ANDALCATEL-LUCENT OMNIPCX ENTERPRISECOMMUNICATION SERVERRELEASE 11.1

The pace of change in the competitive landscape for enterprises is accelerating, thanks to global economic, social, and technological shifts; business cycles that used to take days now take hours. Today’s business environment crosses traditional enterprise boundaries. Unified communications create new opportunities to increase employee productivity and customer satisfaction in this changing environment.

ALCATEL-LUCENT OPENTOUCH SUITEThe Alcatel-Lucent OpenTouch® Suite delivers high-quality unified communications. It is a modular software suite for large organizations that require professional business communications, multimedia collaboration at the office and on the go, customer service functionality and management services.

ALCATEL-LUCENT OMNIPCX ENTERPRISE COMMUNICATION SERVER (CS)Employees who primarily work on company premises and use voice communications frequently benefit from OpenTouch Connection, the advanced business communications experience available on reliable desk phones, sturdy DECT or WLAN mobile handsets, and on software clients for PCs, tablets or smartphones. Users can pick the telephony

features that suit their office work style from the comprehensive features offered by the Alcatel-Lucent OmniPCX® Enterprise CS.

ALCATEL-LUCENT OPENTOUCH MULTIMEDIA SERVICES (MS)OpenTouch Multimedia Services is an application server that makes the organization’s business response faster by integrating real-time enterprise communications into PC desktop, smartphone and tablet environments. Employees who need better business communications on their smartphone or who need interactive visual communication benefit from OpenTouch Conversation — a software client that works on any device and offers an intuitive and unified interface to enjoy wideband audio, instant messaging, as well as HD video and document sharing collaboration at the office and on the go.

High-quality unified communications for large enterprises

2

Alcatel-Lucent OpenTouch Multimedia Services and Alcatel-Lucent OmniPCX Enterprise Communication ServerALCATEL-LUCENT ENTERPRISE DATA SHEET

ORGANIZATIONAL NEED FEATURES BENEFITS

OmniPCX Enterprise Communication Server

OpenTouch Connection experience

Enterprise-grade communication services, including state-of-the-art telephony and a wide range of professional terminals

Comprehensive, advanced business telephony services, including auto-attendant, screening, group, routing and messaging services

Instant business response: all important calls are identified and answered

Rapid directory lookup and speed-dial Save time when dialing contacts

Multi-platform support: employees enjoy desk phones and software clients and can shift calls to another device

Flexible options: desk phones, wireless handsets or software clients for resident workers and increased mobility in the workplace

Proven multi-site support with bandwidth control

Improved voice-over IP quality with centralized communications to improve operational expenditure

High-availability options Improved business continuity for communication services during network outages or server failures

High scalability: 15,000 users per server or virtual machine; 250,000 users in network; more than 1 million users in supra-networks

Improve total cost of ownership (TCO) with centralized operations. Networking of servers to meet requirements for higher availability and demarcation points between networks

Integrated customer service applications

Best-of-breed customer interaction services to increase sales and customer loyalty

Professional welcome services, from greeting and group calls, to centralized attendant applications

Increased customer satisfaction by answering all calls – centrally or in branch offices

Contact center services, including a patented visual distribution matrix

Accelerate first call resolution with a call distribution logic that can be adapted within days to evolving needs

Integration with the OpenTouch Customer Service suite and the Genesys™ Suite

Increase customer satisfaction and brand e-reputation with multi-channel interactions

OpenTouch Multimedia Services

OpenTouch Connection application services

PC and smartphone integrations to boost productivity at the office and on the go

Remote call control and VoIP client that can be integrated with PC productivity applications

Single contact management: so office and remote workers can save time by controlling their phone from their PC

PC-based ad-hoc and scheduled conference controls

Employees can share document information with peers and guests

Single business identity, easy directory lookup, real-time presence and instant messaging, and on-call access to business services from smartphones and PC

Employees are reachable anywhere, with access to business communication services while at the desk and on the go

OpenTouch Conversation application services

Intuitive multimedia collaboration solutions that boost productivity, facilitate mobility and decrease travel costs

Single business identity with multi-device routing profiles and rapid session shift between desk phones, smartphones, tablets and PCs

Employees are reachable anywhere and on the device best suited for their location

Unified interface for easy access and setup of multiparty conferences

Reduced travel expenses and efficient interactions between geographically-dispersed teams

Intuitive interface for easy addition of HD video and content sharing

Better engagement with contextual video- and content-sharing interactions

Web conferencing with customers, partners and colleagues

New ways to communicate with customers, partners and colleagues

Integrated conferencing capabilities easily accessible from any phone or browser.

Customers, partners and colleagues can easily and securely join OpenTouch sessions from outside the enterprise firewall

3


OmniVista 8770 Network Management System1

Unified user management and operations

Decrease TCO while maximizing service continuity

Unified user management across OmniPCX Enterprise CS and OpenTouch MS applications

Improved daily move, add, change and delete operations

Advanced, real-time thresholds and alerts Instant notification of changes to communications quality, service availability and service-level-agreements

TECHNICAL SPECIFICATIONSUser experienceOmniPCX Enterprise Communication Server

OpenTouch Connection: Business

telephony services

• Centralized directory with call by name

• Multi-line telephony

• Call options, including speed dial

• Audio conferencing

• Personal and enterprise call routing and forwarding

• Call shift of current session from desk phone to mobile device of choice

¬ Automatic shift with Near Field Communication (NFC) smartphones

• Call-back and call history features

• Contextual voice prompts

• Informal group features

• Desk-sharing for shared offices

¬ Alcatel-Lucent Premium DeskPhones (IP)

¬ Alcatel-Lucent OpenTouch Connection for Alcatel-Lucent OmniTouch® 8082 My IC Phone®

¬ Logon, logoff, re-logon

¬ Automatic logoff

Manager/assistant

• Teams

• Filtered lines and private lines

• Text messaging, IM and voice messaging

• Discreet listening

Teams and groups

• Hunting groups and queues

• Supervision

Multi-tenancy

• Services per entity:

¬ Speed dial

¬ CLIP/CLIR

¬ Auto attendant

¬ Greeting message

¬ Music on hold

¬ Night service

Telephony at the desk

Alcatel-Lucent OmniTouch 8082 My IC Phone

• 17.78 cm (7 in) capacitive and haptic touch screen

• OpenTouch Connection experience

¬ Business communication services

¬ Digital dial-pad or keyboard

¬ Hands-free loudspeaker announcement

¬ Alcatel-Lucent New Office Environment (NOE) protocol

• Hospitality application (SIP)

¬ XML kit/library for developers

• 10/100/1000 Ethernet

• Bluetooth® or corded handset

Alcatel-Lucent Premium DeskPhones

• Business telephony services

• Vivid backlit screens

• Embedded alphabetical keyboard

• Display of names and contextual feature keys

• Wideband VoIP

• Hands-free loudspeaker announcement

• Headset capability, such as Bluetooth

• Alcatel-Lucent NOE protocol (IP and TDM), SIP or NOE over SIP

• Add-on supervision modules

• XML kit/library for developers

Alcatel-Lucent 8012 DeskPhone

• Essential SIP telephony services

¬ Multi-line support

¬ Display of names and contextual feature keys

• Unified directory

• Hands-free loudspeaker

• Gigabit Ethernet



¬ Display of names and contextual feature keys: 5-line display

¬ Built-in 3-party conference

• Lightweight Directory Access Protocol (LDAP) directory


• Hold, conference, transfer, redial physical keys

Telephony on the go and at the desk

Alcatel-Lucent OmniTouch 8118/8128

WLAN handsets

• Support 802.11a/b/g/n

• Business communication services

• High voice quality using standardized 802.1 Quality of Service (QoS)

• Support for wireless security Wireless Encryption Protocol (WEP), Wi-Fi® Protected Access (WPA) and WPA2

Alcatel-Lucent 500/500EX DECT handsets and

8232/8242 DECT handsets

• Full range of DECT Handsets from Business to Industrial and Ex version

• Business communication services

• Hands-free option

• Headset capability

• Integration with notification and location-based services through Alcatel-Lucent Application Partner Program (AAPP)

Alcatel-Lucent IP Desktop Softphone

• Premium DeskPhone user interface

¬ Microsoft® Windows® 7, Windows 8.1 operating system

¬ Apple Mac, Apple iPad and Apple iPhone

¬ Tablets and smartphones using the Google® Android™ platform


OpenTouch Connection application services for

office workers at the desk and on the go

• Software client with intuitive GUI

¬ Background mode notifications

• Place, answer and manage voice and instant messaging (IM) sessions and conferences


• On-call services: deflect, enquiry, hold, broker, transfer, conference, record, call-back request, dual-tone multi-frequency signaling (DTMF)


¬ View the picture, real-time presence and availability of a contact

¬ Call or IM in one tap or click

¬ Add a contact to a unified favorites list across devices

4


¬ View the presence and availability of favorite contacts


¬ Select twinset rules

¬ Toggle supervision rules

¬ Toggle manager-assistant rules



• View and join scheduled OpenTouch meetings

Alcatel-Lucent OpenTouch Connection for PC• OpenTouch Connection application services

• Remote call control of desk phone

• Softphone

¬ Wideband VoIP

• Schedule meetings or instantly add contents to a session

¬ View, deliver, and annotate presentations

¬ View and share the PC screen

• Microsoft Lync® 2010, Microsoft Lync 2013:

¬ Client-based control pane

¬ Server-based RCC openness (AAPP)

• Microsoft Outlook® 2010, Outlook 2013 messaging software:

¬ Conference scheduling add-in

¬ Click-to-call, record and consult messages add-in

• IBM® Sametime® 8.5.x, IBM Notes® 8.5.x: PC integration

• Microsoft Windows 7, Windows 8.1 operating system

• Citrix XenApp®, Microsoft Windows Server® 2008 R2 Remote Desktop Services support for remote call control

• VPN-less connectivity through reverse proxy and OpenTouch Session Border Controller

Alcatel-Lucent OpenTouch Connection for iPhone, Alcatel-Lucent OpenTouch Connection for Android

• OpenTouch Connection application services

• Cellular mode

• Download from the Apple App Store and Google Play Store

OpenTouch Conversation application services • Software client with intuitive GUI

¬ Background mode notifications

• Place, answer and manage wideband voice, HD video and instant messaging sessions and conferences


• On-call services: deflect, add participants, remove participants, DTMF


¬ View the picture, real-time presence and availability of a contact

¬ Place an audio, video or IM session in one tap or click

¬ Add a contact to a unified favorites list across devices

¬ View the picture, presence and availability of favorite contacts


¬ Select user-defined routing rules


¬ Rapid session shift between up to 5 devices

¬ Toggle supervision rules

¬ Toggle manager-assistant rules



• View and join scheduled OpenTouch meetings

• VPN-less connectivity through reverse proxy and OpenTouch Session Border Controller

Conversations on the go and at the deskAlcatel-Lucent OpenTouch Conversation for PC

• OpenTouch Conversation application services

• Remote call control of desk phone

• Softphone

¬ SIP, secure SIP, SRTP and web services

¬ Wideband VoIP

¬ HD video

¬ Group call supervision and pick-up

• Start with a simple one-to-one chat and add people, voice, video and content


¬ Edit and select routing rules



¬ View and share the PC screen

¬ Grant sharing and annotation privileges to guests

• Microsoft PC desktop integration

¬ Microsoft Office 2010, Office 2013: click to call and IM, see OpenTouch presence

¬ Microsoft Exchange Server 2010, Exchange Server 2013

¬ XMPP federation with external Microsoft Lync 2013 servers

• Microsoft Windows 7, Windows 8.1 operating system

Alcatel-Lucent OpenTouch Conversation for iPad


• Softphone

¬ SIP, secure SIP and web services

¬ Wideband VoIP

¬ HD video

• Start with a simple one-to-one chat and add people, voice, video and content



¬ View a shared PC screen

• Download from the Apple App Store

Alcatel-Lucent OpenTouch Conversation for Android Tablet


• Softphone

¬ SIP, secure SIP and web services

¬ Wideband VoIP

• Start with a simple one-to-one chat and add people, voice and content



¬ View a shared PC screen

• Download from Google Play Store

Alcatel-Lucent OpenTouch Conversation for iPhone, for Android Smartphone


• Dual cellular/enterprise VoIP mode

¬ Choose to call in private or business mode

• Cellular mode with on-call services: deflect, enquiry, hold, broker, transfer, conference, record

¬ Secure web services

• Softphone


¬ Wideband VoIP

• Download from the Apple App Store, Google Play Store

Conversations at the deskAlcatel-Lucent OmniTouch 8088 Smart DeskPhone

• 17.78 cm (7 in) capacitive touch screen

• Built-in HD camera

• Supports an external USB camera

• Video can be displayed on an HDMI monitor

5


• Bluetooth handset option

• Media player, screensaver and pictures

• Contacts sync for Microsoft Outlook messaging software



¬ Wideband audio

¬ Video escalation

¬ On-call services: deflect, enquiry, hold, broker, transfer, conference controls, DTMF

¬ Presence-based manager-assistant screening and supervision

¬ Group call supervision and pick-up

• 10/100/1000 Ethernet PC-through port

• Bluetooth or corded handset

• 802.3 AF PoE (class 3)

Alcatel-Lucent 8068 Premium DeskPhone

• Color-screen with contextual keys

• Bluetooth handset option

• External keyboard


• Place, answer and manage wideband voice sessions and conferences

¬ On-call services: deflect, enquiry, hold, broker, transfer, conference controls, DTMF



¬ View the picture of a contact


¬ Select routing rules

¬ Rapid session shift between up to 5 devices


¬ Consult a unified voicemail across devices





¬ Multi-line support

¬ Display of names and contextual feature keys



¬ Select routing rules



Web conferencing with customers, partners

and peers

Alcatel-Lucent OpenTouch Conversation

for Web

• Web conferencing user interface

¬ Secure access for guests outside the enterprise firewall

¬ OpenTouch Conversation or Connection users schedule meetings from Outlook

¬ Dial-in or dial-out to any phone

¬ See who is talking

¬ Mute/unmute

¬ View, present and annotate documents

¬ View and share screen

¬ Exchange instant messages

• Multi-platform technology Microsoft Windows 7, Windows 8.1, Google Android tablets, Apple iPad

• Web-based zero-touch client:

¬ Microsoft Internet Explorer® browser

¬ Google Chrome™ browser

¬ Mozilla® Firefox™ browser

Video rooms

• LifeSize® 220s, Icon™ 600, Icon™ 800

• OpenTouch Conversation registered endpoints:

¬ One-to-one or multiparty conversations with other OpenTouch endpoints

¬ Routing profiles

¬ Rapid session shift

¬ SIP, H.264

Attendant services OmniPCX Enterprise Communication Server

Greeting services

• Call queuing services

• Alarm indication

• Attendant group features

• Busy Lamp Field

• Multi-tenant services

• Record online

• Trunk and charging features

• VIP line features

• User management features

• Add-on module

• Headset capability

Attendant positions

Alcatel-Lucent 4059 Extended Edition

Attendant Console

• PC-based console

¬ Directory and presence look-up

¬ Busy Lamp Field

• 8068 Premium DeskPhone

Hospitality communication servicesOmniPCX Enterprise Communication Server

• 8088 Smart DeskPhone, Premium DeskPhones, or analog phones

• Guest features

• Room service features

• Room directory features

• Billing and barring features

Messaging OmniPCX Enterprise Communication Server

Messaging services

Alcatel-Lucent 4645 Voice Messaging Services

• Integrated or unified messaging

¬ Local storage

¬ IMAP servers

• Extended recording and playback control

• Message waiting indication and visual control

• Automated attendant

• Personal automated attendant

• Record online

• Shared mailbox


Messaging services


¬ Local storage

¬ IMAP servers




• Personal automated attendant

• Record online

• Shared mailbox

Fax services

• Embedded software

• SIP, SIP/TLS, T.38 Fax over IP and SMTP

• Microsoft Exchange 2010, Exchange 2013

• Lotus Domino® R8, R8.5, R8.5.3

• Any SMTP-compliant mail server

• Web access

OpenTouch Message Center1

Messaging services


¬ Local storage

¬ IMAP servers




• Record online

6


• Multiple time zones

• High scalability

• High availability (HA)

Customer servicesOmniTouch Contact Center Standard Edition1

Embedded OmniPCX Enterprise

voice distribution

• Patented visual tool to manage configuration and design routing, to check call flow in real time and update

• Skill- and cost-based distribution

• Routing time schedule

• Expected and remaining waiting time announcement

• Group selection options

Unified multimedia interactions

• OpenTouch Customer Service add-on for multimedia handling

Architecture

• Up to 2000 connected and 5000 declared agents

• VMware® ESXi™ compliant

• Distributed contact center with ABC network

• HA and branch survivability with OmniPCX Enterprise

• Business, home, and mobile agents

Voice announcement

• External/Internal voices guides

¬ From audio station, Premium DeskPhones

¬ From audio file in Supervision Desktop

Agent features

• Free seating agent position

• Logon/logoff, withdraw, wrap-up (manual or CTI-based)

• Private call barring

• Transaction code (with reporting)

• Supervisor help

• Agent direct call with statistics

• IP Agent Softphone (PC desktop, tablets, iPhone)

• Agent greeting (automatic welcome prompt)

Supervisor features

• All agent features

• Discrete call listening and monitoring

Agent Desktop

• CCA toolbar providing personal statistics

• CCA partner bar providing groupware facilities

• CCA API for CRM integration

• CCA native OmniPCX Record or NICE integration (native record on demand button)

• CCA nomadic mode

• CCA H.323 softphone

• OpenTouch Customer Service Unified Desktop for multimedia blending

Supervision and statistics Desktop

• Up to 120 connected and 250 declared supervisor desktops

• Real-time statistics

• Customizable alarms and reports

• Automatic emailing reports

• Discrete call listening and monitoring

• Predefined and customizable Microsoft Excel® spreadsheet-based statistics and reporting

• Statistics download (FTP)

• Free seating supervisor position

• Wallboard display control for LED and TV

• Openness to other workforce management software

OpenTouch Customer Service1

Architecture

• VMware ESXi compliant

• HA disaster recovery

Unified multimedia interactions

• Voice (inbound/outbound)

• E-mail, web chat

• Web and voice callbacks

• Virtual hold

• Facebook®, Twitter®

• Social media integration

• Fax

• SMS, MMS

• Open media (with monitoring and reporting)

Unified multimedia routing/queuing

• Platform (PBX) independent

• Multi-site

• Unified multimedia queuing across campaigns

• Workload overflow

• Virtual routing

• Pre-routing

• Pre-defined default routing strategies

• Rules-based and intelligent routing

• Blending with outbound dialing

Unified Dialer

• Multiple dialing modes (power, preview, predictive)

• Filter support

• Regulation compliance: UK, US

• Calling number per campaign

• Fax and voice-mail answering machines detection on predictive calls

Voice Portal

• Commodity hardware

• SIP inbound and outbound

• Voice prompts (audio files)

• DTMF collection

• Integrated with ASR/TTS

• Integrated with business applications

Management Portal

• Profile-based interface

• Configuration: campaign creation, workforce management

¬ Business data support

¬ Alarms

¬ Routing rules

¬ Gateways

¬ Recording rules

¬ Pacing rules

¬ Compliance rules

¬ SLA

• Management

¬ Live configuration update

¬ Start/stop campaign

¬ Load contacts lists

¬ Broadcast messages

¬ Scoring

• Real-time monitoring and historical reporting

¬ Built-in reports

¬ Custom reports

¬ Excel-based reporting

¬ Web-based reporting

¬ Multi-time zone support

¬ Custom monitoring views

¬ Agents, teams, campaign states and performance monitoring

¬ Queues monitoring

¬ Outbound call classification

¬ Outcomes reporting

¬ Strategy manager (Outbound calls)

¬ Performance indicators

¬ Operational and business alarms

• Wallboard display control for LED and TV

7


Unified Desktop

• Free seating agent position

• Single workspace

¬ Live interactions

¬ Logged interactions

¬ Tasks

• Optimized control of all multimedia interactions

• Deep integration with CRM

• Banner mode

• Windows PC thick client

• Windows PC web client

• Citrix compliant

• Knowledge management

• Answer templates (e-mail, IM, Facebook, Twitter)

• Multi-language

• Customizable user interface (scripting)

• Quick script editor (rapid desktop customization)

• Agent scripting

• Agent motivator (agents, campaign monitoring)

• Native OmniPCX Record integration (native record on demand button)

• Telephony toolbar

• Ready/not ready and wrap-up

• Outcomes (with reporting)

• Supervisor call

• Supervisor features

¬ Discrete call listening

¬ Call monitoring

• Softphone

Workflow

• Centralized definition and distribution of processes

• Priority management

• Single view of all pending work

• Integration with business processes

Design Studio

• Text and graphical environment

• Auto-completion

• Support for all solution components

• Enhanced debugging

• Templates

• Rapid Application Development (RAD)

• Automatic campaign definition

Integration server and connectors

• Native connectors: CRM, QM, WFM

• Homogeneous API layer

• Open standards

OmniPCX Enterprise integration

• OmniPCX Routing Service Intelligence (RSI)

¬ Optimization by leveraging OmniPCX features and resources

¬ CCD backup on OmniPCX

• Distributed topology over ABC network

• HA and branch survivability with OmniPCX

• Agent features:

¬ Premium DeskPhones agent display

¬ IP agent softphone (PC Desktop, iPhone, iPad, Android tablets)

¬ Business, home

¬ Free seating agent position

¬ Withdrawal (Ready/Not Ready)

¬ Private call barring

¬ Supervisor help

¬ Agent greeting (automatic welcome prompt)

• Supervisor features:

¬ All agent features

¬ Discrete call listening and monitoring

Collaboration

• Microsoft Lync integration

OmniTouch 4625 Interactive Voice Response1

• Short deployment time and easy access to autonomy with packaged IVR, including application generator

• Outbound applications

• TTS, voice mailboxes, fax

Genesys suite integration1

• OmniPCX Routing Service Intelligence (RSI)

¬ Optimization by leveraging OmniPCX features and resources

¬ Database synchronization

¬ CCD backup on OmniPCX

• Premium Deskphones agent display

Operations Serviceability toolkit

• Virtual machine silent installation tool

• Data collection tool

Alcatel-Lucent OmniVista 8770 Network

Management System (NMS)1

• Comprehensive application suite to manage OmniPCX Enterprise CS, OpenTouch MS and OpenTouch MC

• Centralized, hosted or distributed management

¬ Meta-profiles: simplified user creation

¬ Microsoft Active Directory® integration

• Real-time performance monitoring, including MOS and R-factor

• Advanced proactive real-time thresholding and alerting with versatile reporting capabilities

• Tailored and animated topology maps

• Multi-carrier metering

• Unified web and LDAP corporate directory

• Company directory

• Device management

• Evolution path from OmniVista 4760 NMS

InfrastructureOpenTouch Multimedia Services

Capacity

• Single server: 3000 users with applications, 6000 monitored devices

• VMware delivery: 5000 users with applications, 10,000 monitored devices

OpenTouch Message Center1

Capacity

• Single server or VMware delivery: 15,000 users, 255 voice ports

• 10-server network: 150,000 users


Capacity

• Single server or VMware delivery: 15,000 IP users or 5000 TDM users

• 100 servers in a single network

• Fully networked servers, 100,000 IP/TDM users with single image

• 250 servers in a supra network

• More than 1 million users in a supra network

• BHCC per server: 300,000

• 4645 Voice Messaging Services: 5000 users, 30 ports per server

Architecture

• Centralized or distributed CS

• CS and database duplication

• Seamless communications failover

• Ethernet redundancy on INTIP-3, GD-3 and GA-3 boards

• Full-featured branch office survivability

• Backup signaling link for branch office survivability

• TDM or IP switching

• IPv4 support

• IPv6 support

• Rack-based media gateways

• Software media services

¬ IP, SIP, ABC network deployment

¬ Up to 120 ports per virtual machine

8


¬ G.711, G.729.AB, G.722

¬ Transcoding

¬ Ad hoc, meet-me and mastered audioconferencing

¬ Dynamic voice guides

Business process integration

• TAPI

• MAPI

• DDE

• OLE/COM

• LDAP

Interfaces for Alcatel-Lucent Application

Partner Program (AAPP)

• SIP

• XML web services

• CSTA, TSAPI Premium Server, TAPI Premium Server, RTI, WMI

• DR-Link

• Alcatel-Lucent Hospitality Link, InfoCenter

• OmniVista Tickets Collector, CDR

• QSIG, Paging Interface

SIP

• SIP proxy/registrar/redirect server and SIP gateway

• Server redundancy (active/passive)

• Branch office survivability

IPv6

• IPv6 and IPv4 dual stack

¬ Communication server

¬ RM1 and RM3

• IPv6/IPv4 proxy

¬ RM1 and RM3

• IPv6 or IPv4 stack

¬ Premium DeskPhones (IP)

IETF standards

• SIP RFC: 1321, 2327, 2617, 2782, 2833, 3261, 2543, 3262, 3263,3264, 3265, 3311, 3323, 3324, 3325, 3327, 3515, 3725 (partial), 3842, 3891, 3892, 3398, 3608, 3903, 3960 (partial), 3966 (partial), 4028, 4497, 4568, 4733, , 5009, 5806

• RTP RFC: 1889, 1890, 2198, 3362, 3550, 3551, 3711

VoIP

• G.722 audio wideband

• G.722.2 for peer-to-peer and conference sessions with OpenTouch Conversation applications and devices

• G.711 A-law and μ-law, G.723.1A, G.729.AB audio

• Call admission control

• Automatic compression algorithm allocation

• Dynamic jitter buffer, echo cancellation, packet loss concealment (PLC), VAD: silence suppression and comfort noise generation

• DTMF Q23, robust DTMF relay, RFC 2833

• Generic signal qualification and modem transport

• Anti-saturation mechanism; backward and forward automatic gain control

• Embedded signal quality diagnostic tool

• QoS: TOS or DiffServ tagging, 802.1 p/Q

Messaging networks

• 4645 VMS: IMAP4, VPIM, Octel® OctelNet™ and Amis

Fax

• G3, super G3 fall-back

• Automatic fax detection

• G.711 transparent (Alcatel-Lucent protocol) and T.38 (Alcatel-Lucent protocol, H.323 and SIP)

Public networking protocols

• SIP, SIP/TLS, E164 support

• T0 ISDN

• T1-CCS ISDN (T2)

• E1-CAS

• T1 CCS (PRI)

• T1 CAS

• DID/DDI or NDDI/non-DID analog networks

Private networking protocols

• Alcatel-Lucent ABC

¬ User feature transparency

¬ Network-wide management

¬ Network-wide routing

¬ Centralized applications

• IP

¬ ABC based on enhanced QSIG (tunneling)and SIP for VoIP

¬ SIP, H.323v2

¬ ABC VPN for networking over ISDN/PSTN network

• TDM

¬ ABC

¬ QSIG BC, QSIG GF, DPNSS


VoIP

• G.722.2 for peer-to-peer and conference sessions with OpenTouch Conversation applications and devices

• G.711 A-law and μ-law, G.729.AB audio

• Call admission control

• Automatic compression algorithm allocation

• Dynamic jitter buffer, echo cancellation, packet loss concealment (PLC), VAD: silence suppression and comfort noise generation

• DTMF Q23, robust DTMF relay, RFC 2833

• Anti-saturation mechanism; backward and forward automatic gain control

• QoS: TOS or DiffServ tagging, 802.1 p/Q

Video

• SD/HD video

• H.264

• Voice-activated video switching for ad hoc and scheduled conferences

• ISDN gateways (AAPP)

• Continuous video presence integration: LifeSize UVC Multipoint™

Fax

• G3, super G3 fall-back

• Automatic fax detection

• G.711 transparent (Alcatel-Lucent protocol) and T.38 (Alcatel-Lucent protocol, H.323 and SIP)

SecurityOmniPCX Enterprise Communication Server

Authentication

• Local, RADIUS, LDAP authentication

• NTLM Single Sign-On

• IEEE 802.1X MD5/TLS

Traffic filtering

• OmniPCX Enterprise CS

¬ Trusted hosts file

¬ TCP wrapper function

• Premium DeskPhones


¬ PC port switch VLAN filtering

SIP perimeter defense

OpenTouch Session Border Controller1

• SIP deep packet inspection against SIP DoS attacks

• Certified with SIP service providers

• Secures OpenTouch Conversation and Connection software clients outside the enterprise

• VMware delivery

• Dedicated appliance: up to 6000 audio sessions, 3000 video sessions

• Active – standby redundancy

9


Guest access

• OpenTouch Edge Server1

¬ Front-end server in DMZ

¬ Enables guests to access OpenTouch conferences

¬ Software or VMware delivery

Encryption

• SSHv2 for secure sessions (such as Telnet, FTP)

• SSLv2/v3 for secure HTTP session

• SNMP v1/v2c/v3 for complete NMS integration

• Client/device confidentiality (signaling protocol and media)

• IPSec and Secure RTP (AES 128 bits)

¬ Premium DeskPhones (IP)

¬ GD-3 and GA-3 boards

¬ Server Security Module

¬ Media Security Module

• Secure SIP/SRTP

¬ SIP trunks

Integrity

• Media gateway, Premium DeskPhones binary signatures

User policy enforcement

• Call monitoring and barring

• Internal toll fraud protection by class of services

PlatformsOpenTouch Multimedia Services

• Software distribution

• HP ProLiant DL servers

• VMware vSphere® 5.5


• IBM System x® servers

• HP ProLiant DL servers

• VMware vSphere 5.5

• Linux Kernel-based Virtual Machine (KVM)

OmniPCX Enterprise RM1 (19-in. rack)

• 3 modular slots (stackable up to 3 with RM3)

• Hot-swappable boards

• Height: 66 mm (2.60 in)

• Width: 442 mm (17.40 in)

• Depth: 400 mm (15.75 in)

• Weight: 10 kg (22 lb)

OmniPCX Enterprise RM3 (19-in. rack)

• 9 modular slots (stackable up to 3 with RM1)


• Height: 154 mm (6.06 in)

• Width: 442 mm (17.40 in)

• Depth: 400 mm (15.75 in)

• Weight: 17 kg (38 lb)

OmniPCX Enterprise M2 (cabinet)

• 1 ACT 28 or 2 ACT 14


• Height: 740 mm (29.13 in)

• Width: 570 mm (22.44 in)

• Depth: 516 mm (20.31 in)

• Weight: 70 kg (154.32 lb)

OmniPCX Enterprise M3 (cabinet)

• 2 ACT 28 or 4 ACT 14


• Height: 1500 mm (59.05 in)

• Width: 570 mm (22.4 in)

• Depth: 516 mm (20.31 in)

• Weight: 110 kg (242.5 lb)

OmniPCX Enterprise ACT 14-in data rack

format (19-in. rack)

• 48 V power supply and battery backup


• 1 ACT 14

• Height: 264.4 mm (10.41 in)

• Width: 486.3 mm (19.15 in)

• Depth: 383.4 mm (15.09 in)

• Weight: 30 kg (66.14 lb)

OmniPCX Enterprise ACT 28 in data rack

format (19-in. rack)

• 48 V power supply and battery backup


• 1 ACT 28

• Height: 530 mm (20.87 in)

• Width: 486.3 mm (19.15 in)

• Depth: 383.4 mm (15.09 in)

• Weight: 70 kg (154.3 lb)

DECT infrastructureOmniPCX Enterprise Communication Server

DECT radio

• DECT/GAP/Alcatel-Lucent GAP

• Hybrid IBS/RBS and IP DECT networks

• Radio frequency range

¬ 1.88 GHz to 1.90 GHz (Europe)

¬ 1.91 GHz to 1.93 GHz (South America)

¬ 1.92 GHz to 1.93 GHz (US) with power adaptation

Advanced Radio Base Station (RBS)

• 12 simultaneous communications

• Dedicated DECT8 board

• External power supply

• Outdoor versions

Alcatel-Lucent 4070 DECT Base Station

• Six simultaneous communications per BS

• Radio coverage from 50 m (55 yd) to 300 m (328 yd)

• Indoor, outdoor models

• ATEX model (Europe only)

• Remote power feeding on digital cables

Alcatel-Lucent 8340 IP DECT Access Point

• 11 simultaneous communications per AP

• 256 AP (750 project-mode)

• POE or POE injector

• Outdoor versions

• DAP manager for automated configuration and handset roaming

• OmniPCX Enterprise CS duplication and full-featured branch survivability

WLAN infrastructureAlcatel-Lucent OmniAccess® WLAN access

points and WLAN controllers

Radio

• IEEE 802.11b/g/n (2.4GHz)

• IEEE 802.11a/n & 802.11ac (5GHz)

¬ Automatic channel assignment and power level setting with Adaptive Radio Management (ARM)

¬ Self-healing around failed access points

Wireless security

• WEP, WPA-PSK, WPA2-PSK

• WPA & WPA2 Enterprise mode (802.1X)

• Integrated stateful firewall

• Rogue access point detection & containment

• Wireless Intrusion Detection/Protection System (IDS/IPS)

QoS

• 802.11e

¬ Wireless Mobility Manager, WMM (Enhanced Distributed Channel Access, EDCA)

¬ Power Save (U-APSD)

¬ Traffic Specification (TSPEC)

• 802.1p DiffServ marking

enterprise.alcatel-lucent.com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view other trademarks used by affiliated companies of ALE Holding, visit: enterprise.alcatel-lucent.com/trademarks. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. (April 2015)

VoWLAN

• Connection Admission Control with graceful load balancing

¬ Proxy mobile IP for Layer 3 handover

¬ Fast handover –opportunistic key caching

¬ Voice-aware scanning

¬ Voice-aware 802.1x re-authentication

International directivesOmniPCX Enterprise Communication Server

EC Directives

• 1999/5/EC: R&TTE

• 2011/65/EU: ROHS

• 2012/19/EU: WEEE

• 2004/108/EC: EMC

• 2009/125/EC: Ecodesign

• 2006/95/EC: LVD

Safety

• IEC 60950-1

• UL 60950-1

EMC

• IEC CISPR 22 Class B

• CENELEC EN 55022 Class B

• FCC Part 15B

• IEC CISPR24

• CENELEC EN 55024

• IEC EN 61000-3-2

Miscellaneous environments

• ACT:

¬ CENELEC EN 50121-4: Railway applications

• RM1, RM3:

¬ DNV certificate: Maritime

¬ IEC 60945: Maritime

Environmental conditions

• ETSI – ETS 300 019 Part 1-1: Storage

• ETSI – ETS 300 019 Part 1-2:Transportation

• ETSI – ETS 300 019 Part 1-3: In Use

Telecom

• ETSI EG 201 121

• ETSI ES 203 021

• ETSI ES 203 038

• ETSI TBR 010, 022, 003, 033, 004, 034, 008

• ITU-T H.323

• FCC Part 68

• Canada CS03

Over voltage and over currents

• ITU-T K.21

1 This feature requires additional software modules



Lifesize Infrastructure Specifications

1

DEPLOYMENT OPTIONSRack-mountable Lifesize® UVC 1150 hardware

Rack-mountable Lifesize® UVC 3350 hardware

Rack-mountable Lifesize® UVC 3380 hardware

Lifesize® UVC Platform™ virtual machine software

LIFESIZE UVC VIRTUAL MACHINE SOFTWARESupported on VMware vSphere® Hypervisor (ESXi) 5.1 and higher (free up to 8 vCPUs) and Microsoft® Hyper-V® 2.0 and 3.0 (free up to 64 vCPUs)

Network interfaces: 10/100/1000 Ethernet adapter

Security-hardened Linux® OS

Configurable by administrator

VIRTUAL MACHINE CONFIGURATIONHW processors: 2x Intel Xeon E5-2650, 2.0 GHz

RAM: 32 GB DDR3 1600

Disk space: 100 GB min

Network: 1 Gbps min

LIFESIZE UVC HARDWARE CONFIGURATION (1150/3350/3380)Dimensions: 17.2” W x 1.7” H x 25.6” D

Intel i350 Dual Port Gigabit Ethernet (on board) 2 x RJ45

Redundant hard drives, MD Raid 10 for fault tolerance

Stores up to 2,600 hours for HD video (SATA 6 Gbps) at 768 Kbps (Lifesize® UVC Video Center™)

Power: AC Voltage: 100V–240V 50/60 Hz, 7.5 Amps

(Power=600 watts) [80 Plus Platinum Certified] (UVC 1150 only)

Redundant Power (Hot Plug): AC Voltage: 100V–240V 50/60 Hz, 5-3.8 Amps (Power=700 watts) [80 Plus Gold Certified] (UVC 3350 and UVC 3380)

ENVIRONMENTAL DATA (UVC 1150/3350/3380)Operating temperature: 5°C (41°F) to 35°C (95°F)

Operating humidity: 8% to 90%, noncondensing

Storage temperature: –40°C (–40°F) to 60°C (140°F)

Storage humidity: 5% to 95%, noncondensing

Weight: UVC 1150 HW: 11.97 kg (26.4 lbs), UVC 3350 and UVC 3380 HW: 13.34 kg (29.4 lbs)

Sustained load = UVC 1150 HW: 85.2 watts (290.70 Btu/hr), UVC 3350 HW: 250 watts (853 Btu/hr), UVC 3380 HW: 397 watts (1354.56 Btu/hr)

Idle = UVC 1150 HW: 66.2 watts (225.87 Btu/hr), UVC 3350 HW: 124.7 watts (425.48 Btu/hr), UVC 3380 HW: 133.5 watts (455.50 Btu/hr)

AUTHENTICATION & AUTHORIZATIONSupports corporate Active Directory/LDAP integration

Local user management

INTEGRATED WEB INTERFACEIntegrated web UI for all Lifesize UVC applications

Configure multiple applications on a single instance

Multilingual web user interface—supports 10 languages: English, French, German, Italian, Japanese, Korean, Russian, Spanish, Simplified Chinese and Traditional Chinese (Lifesize® UVC ClearSea™ coming soon)

Major web browsers supported (see release notes for details)

SYSTEM MANAGEMENTFirmware update tool

REST APIs support third-party integration (Lifesize UVC Video Center)

Enable and disable Lifesize UVC applications from web interface

Manage network configuration for all applications

Web interface to monitor critical system parameters such as CPU, local disk and NAS availability and usage

IPv6 support¹

Management support—Lifesize® UVC Manager™

SNMP support (fault management)

CAPACITYSee the Applications Capacity Limits chart for details

Capacity limits are for each application running independently on the indicated hardware/appliance

Built-in capacity planner tool helps administrators plan and manage hardware resources

INTEGRATED LICENSINGWeb-based license management for product activation

Supports online and offline modes of license activation

Add capacity to existing products

FLEXIBLE LICENSINGAbility to increase capacity

Free trial: see the Applications Capacity Limits chart for details

SECURITYHTTPS-based web access

SSH access for diagnostics

Supports static NAT deployment

Ability to lock down services for maintenance activities

Supports deployment in DMZ or private LAN

VIRTUALIZATION SUPPORTMicrosoft® Hyper-V®

¹ On LifeSize UVC Platform and LifeSize UVC Video Center

2

Lifesize UVC 1150 Hardware



Lifesize UVC Virtual Machine²

Trial Mode (Virtual Machine)

Mobile CallingLifesize UVC ClearSea

130 concurrent calls (260 video ports)

Unlimited client installs and user accounts

3,000 active registrations




320 concurrent calls through NIC bonding (640 video ports)



(10 vCPU on VMware ESXi; 11 vCPU on Hyper-V)




(4 vCPU)




Multiparty Calling & Call ControlLifesize® UVC Multipoint™³

Encoder-per-participant conferences: 7 flex ports

• 3 1080p & 25 audio-only ports


• 14 480p/360 & 14 audio-only ports

• 21 360p & 7 audio-only ports (increased capacity mode)




• 40 480p/360p & 40 audio-only ports




• 35 720p & 105 audio only ports



(32 vCPU on VMware ESXi)






(32 vCPU on Hyper-V)





• 50 360p & 20 audio-only ports (increased capacity mode

(13 vCPU on VMware ESXi; 16 vCPU on Hyper-V)






Streaming & RecordingLifesize UVC Video Center

20 HD recordings

2,000 HD live web streams (through NIC bonding)

350 on-demand streams

6 concurrent HD transcodings (SIP calls or mobile transcodes)

20 HD recordings




20 HD recordings




(7 vCPU on VMware ESXi)

20 HD recordings

1,000 HD live web streams



(6 vCPU on Hyper-V)

20 HD recordings

750 HD live web streams



(4 vCPU)

5 HD recordings

250 HD live web streams

250 on-demand HD web streams


Network ManagementLifesize UVC Manager4

100 seats 100 seats 100 seats (4 vCPU)

100 seats

(4 vCPU)

20 seats

APPLICATIONS CAPACITY LIMITS

NOTE: Virtual machine configuration values are based on actual test results using a dual socket E5-2650 processor (Sandy Bridge), 32 GB RAM, with Hyper-threading enabled. Hyper-threading is required to achieve desired performance levels. Enabling Hyper-threading doubles the number of physical cores in both VMware ESXi and Microsoft Hyper-V and is represented as vCPUs. Both VMware and Microsoft license their virtualization technology based on the vCPU capacity. Performance results will vary with other configurations.

²Capacity tested on ESXi 5.1/5.5 and Hyper-V 2.0/3.0. ³LifeSize UVC Multipoint audio ports refer to G711U/G711µ/G711A. The maximum number of total audio/video participants in a single call is 128. 4LifeSize UVC Manager and LifeSize UVC Manager Proxy cannot be deployed on the same instance.

3

COMMUNICATION PROTOCOLS H.323, SIP

H.263, H.263+, H.264

Supports registration of H.323 and SIP devices

VIDEO PERFORMANCE Up to 1080p30, up to 2 Mbps on desktop

PRESENTATION STANDARDS & PROTOCOLS H.239

SECURITY H.323/SIP encryption with AES

HTTPS secure management

SYSTEM MANAGEMENT Web-based configuration

Support for REST API

ADDITIONAL FEATURES Unlimited user accounts

Unlimited guest invitations with invite-a-guest feature

Ring-all feature with up to 5 registered devices per user

Unified directory across mobiles, desktops and video systems

Multiparty call escalation through Lifesize UVC Multipoint

Advanced call routing

Dual home support LAN & WAN

CLIENT: WINDOWS® & MAC® OS XVIDEO STANDARDS H.263, H.263+, H.264

VIDEO SPECIFICATIONS/ VIDEO RESOLUTIONS Supports multiple resolutions up to 1080p30 and 720p60 (receiving only)—self-adapting depending on available CPU cores

AUDIO STANDARDS & FEATURES G.722.1 Annex-C (Polycom® Siren14™), G.722.1 (Polycom® Siren7™, 16 KHz wide-band), G.711 µ-law, A-law

Full-duplex acoustic echo canceller with audio denoise filter

ADDITIONAL FEATURES H.239 presentation (up to 1280x768), video sharing

Far-end camera control (H.224, H.281)

Live call transfer—move call from one device to another

H.323/SIP encryption with AES

Call recording, playback and export in Windows Media Video (WMV) or Quicktime® (MOV)

Instant messaging and presence

Send in-band or out-of-band DTMF

Automatic bandwidth control, adaptive to network conditions

Adaptive low-latency packet-loss recovery

Supports asymmetric input/output bandwidths (e.g., ADSL)

MINIMUM SYSTEM REQUIREMENTS Windows XP/2003/Vista/7/8 (including 64-bit versions), DirectX 9.0c or higher

Mac OS X 10.6 Snow Leopard or higher

Any x86 CPU with SSE2 instructions (audio/high-res video calls); Core 2 Duo class, 2.33 GHz (H.264, 720p video calls); Core 2 Quad class, 2.66 GHz (H.264, 1080p video calls); 1 GB RAM and 30 MB hard-disk space

CLIENT: MOBILE DEVICES Address book, call history, privacy mode switch

Instant messaging and presence

Live call transfer—move call from one device to another

Send DTMF in-band or out-of-band

H.224, H.281 (FECC)

H.239 presentation

H.323/SIP encryption with AES

VIDEO H.264 decode HD 720p 30 fps on iPhone® 5, iPad® with Retina display, HTC One S, HTC One X, Samsung Galaxy Tab 10.1, Google Nexus 10, Motorola Xoom and Acer Iconia

H.264 decode HD 720p 15 fps on iPhone® 4S, iPod Touch® 5th generation, iPad® 2, iPad® 3rd generation, iPad® Mini

H.264 decode qHD on selected Android devices

H.264 encode/decode up to CIF resolution (352x288) 30 fps on selected Android devices

H.263+ encode/decode up to CIF resolution (352x288) 30 fps on all other supported devices

AUDIO G.711 µ-law, A-law

RECOMMENDED DEVICES Android™: HTC EVO™, Desire™ HD, Incredible, Sensation, myTouch® 4G, Droid Incredible II, ThunderBolt, Flyer P512, Evo 3D, One X, One S/Samsung Epic™, Galaxy S, Galaxy S II, Galaxy S III, Galaxy S4, Galaxy Tab, Galaxy Tab 2, Galaxy Tab 10.1, Captivate™, Fascinate™, Vibrant™, Mesmerize, Galaxy Note, Galaxy Note 2, Sidekick 4G, Infuse 4G, Droid Charge, Conquer, Google Nexus One, Nexus S, Galaxy Nexus, Nexus 7, Nexus 10/Dell Streak 5, Streak 7/Motorola Atrix 4G, Xoom, Droid Bionic/Acer Iconia Tab A500/Amazon® Kindle Fire HD 7, Kindle Fire HD 8.9. This list includes only the certified devices; other Android devices might work with Lifesize UVC ClearSea.

iOS: iPhone® 5, iPhone® 4S, iPhone® 4, iPod touch® 4th and 5th generation, iPad® with Retina display, iPad® Mini, iPad 3rd generation, iPad® 2, iPad® and iPhone® 3GS (iPad® has no video camera, so only remote-party video is shown if available; iPhone® 3GS uses the back camera).

Windows: Microsoft Surface Pro

For the latest list of recommended devices please refer to www.lifesize.com/clearsea

Mobile Calling & Call ControlLifesize UVC ClearSea

http://www.lifesize.com/clearsea

4

COMMUNICATION PROTOCOLS & VIDEO STANDARDS H.323, SIP, H.320 (ISDN) via Lifesize® Networker™ through a gatekeeper

H.264, H.263

Microsoft RTVideo (Lync® 2010 and Lync 2013)

Microsoft H.264 SVC (Lync 2013)

VIDEO PERFORMANCE Dedicated encoder conferences: One transcoder per participant delivers any resolution, frame rate or bandwidth without affecting any other caller

Shared encoder conferences: Two transcoders per conference—1080p, 720p, 480p, 360p

Conferences set at 1080p and 720p: 1 encoder above 384 Kbps, 1 below 384 Kbps

Conferences set at 480p and 360p: 1 encoder above 128 Kbps, 1 below 128 Kbps

Video bandwidth: 128 Kbps to 4 Mbps per port

Video resolutions: 1080p, 720p, 480p, 360p all at 30 frames per second; 360p increased capacity mode at 20 frames per second

AUDIO STANDARDS & PERFORMANCE AAC-LC, G.722.1c 48 Kbps, 32 Kbps, 24 Kbps (Siren 14), G.722.1 32 Kbps, 24 Kbps (Siren 7), G.722, G.711 (µ-law), G.711 (A-law)

DTMF tone detection (in-band and RFC2833)

Wideband audio mixing

20 audio-only ports consume the same system resources as one 720p video caller

PRESENTATION STANDARDS & PROTOCOLS H.264, H.263, H.263+, H.261

H.239, BFCP (Binary Floor Control Protocol)

Data sharing supports standard video system resolution without affecting port capacity

Presentation embedded in main video window for mobile callers and Lync participants

VIRTUAL OPERATOR Guides participants through conference selection

Prompts audio and video participants for conference ID and PIN

Localized voice prompts in 15 user-selectable languages

LAYOUTS Unique layout per participant, selectable via web UI and DTMF tone via video system (Dedicated Encoder conferences only)

18 continuous-presence layouts, voice-activated switching

Automatic speaker placement into prominent window

ON-SCREEN OVERLAYS Text and icon overlays to indicate participant names, audio mute, video mute and encryption status

User and administrative preference to enable site names permanently for the duration of the conference

On-screen overlays are not available in 360p increased capacity mode

CONFERENCE SUPPORT Direct dial-in via H.323 or SIP

Automatic call escalation from Lifesize ClearSea (version 3.1 or higher) or Lifesize UVC ClearSea, sold separately

Conference registration to gatekeepers and SIP PBXs

Maximum of 105 video participants in a single meeting (on Lifesize UVC 3380 hardware)

Automatically dial meeting participants

Scheduled conferences and on-demand virtual meeting rooms with optional size limits

SYSTEM MANAGEMENT Web-based configuration page within Lifesize UVC Platform dashboard

REST management API for third-party management

Management support—Lifesize UVC Manager

Multilingual web user interface (10 languages)

Live conference management with individual- and conference-level controls for:

– Audio mute/unmute (entire conference or participant)

– Layout selection for entire conference or participant

– Adding participants via outbound dialing

– Termination (entire conference or single participant)

– Individual statistics reporting

– Dragging and dropping participants conference to conference

– Enabling/disabling conference and individual persistent site names

– One-second video participant snapshots and camera control

– Far-end camera preset control

SECURITY PIN-protected conferences

H.235 AES and SRTP/TLS encryption

HTTPS secure management

Secure API access

QUALITY OF SERVICE QoS support with Diffserve and TOS/IP precedence

Forward Error Correction (FEC) recovers video in packet loss environments

LOGGING Syslog for diagnostics with control over audio, communications, database, license manager, system administration, system information, system status, timer, user interface and video verbosity

Call detail records (CDR)

MICROSOFT LYNC SUPPORT Register conferences to Microsoft Lync 2010 and 2013

Continuous-presence bridging with SIP, H.323, Microsoft RTVideo and Microsoft H.264 SVC

Microsoft AVMCU cascading support

INFRASTRUCTURE SUPPORT External gatekeeper and SIP PBX conference registration

Simple NAT/firewall traversal with Static 1:1 NAT OR dual network IP addresses (LAN/WAN)

NTP (Network Time Protocol) support

Lifesize Networker support via gatekeeper

Multiparty CallingLifesize UVC Multipoint

LICENSE USE*

Resolution Flex Port (Consumption)

Video Participants

Audio Participants

1080p 2 1 7

720p 1 1 3

480p 1/2 2 2

Bitrate Resolution

128 Kbps 432x240

256 Kbps 512x288

384 Kbps 832x464

512 Kbps 912x512

768 Kbps 1136x640

896 Kbps 1280x720

1.7 Mbps 1920x1080

*Conferences consume flex ports rounded up to the nearest 1 flex port and are based on the conference resolution.

5

Video Streaming & RecordingLifesize UVC Video Center

COMPATIBILITYRecord video and data from: Lifesize® Icon™ Series, Lifesize® 220™ Series with 4.6 or newer software, Lifesize® Unity™ 50 with 4.10.2 or newer software, and non-Lifesize video systems using SIP6

Playback on Windows-based, Linux-based and Mac computers, iOS devices

Major web browsers supported

IPv6 support

SUPPORTED USESRecord/stream outside of a call, point-to-point or multipoint calls

Stream to mobile devices

Capture call participants with primary and secondary video

Single-button recording

On-the-fly transcoding to lower bitrate for live streaming

Archive, import up to 1080p30 HD videos

Embed videos into web pages

RECORDING CAPABILITIESRecord audio, video and data

Dynamically capture video and data; no preconfiguration

Recording bitrate dynamically adjusts to network traffic

Capture near-end video, far-end video or both (applies to Lifesize Icon and Lifesize 220 Series video systems)

Auto-publishing support with a recording key

Recording indicator is visible only during the live call, not in recording (available for Lifesize Icon and Lifesize 220 Series video systems)

Recording key-based authorization

IVR for PIN entry during SIP-based recording

Supports audio- and data-only streaming

Supports BFCP for presentation streams in SIP-based recordings

Supports lost packet recovery for video streams

API (APPLICATION PROGRAMMING INTERFACE)Seamlessly integrate Lifesize UVC Video Center with external systems using REST APIs

Authentication support and highly scalable

REPORTINGAccess reports to track viewing patterns

Download raw CSV data per video to build custom reports

Schedule reports

STORAGELarge internal storage for HD videos (1 TB in UVC appliance)

MD RAID 10

Further extend storage available for videos using network attached storage (NAS)— NFS and CIFS/SMB

AUTO-PUBLISHINGAutomatically attaches titles and tags recordings, files them to the proper channel, assigns access privileges and publishes videos to the web

STREAMING CAPABILITIESSupports up to 2,000 live 720p30 HD viewers

Streams up to 1080p30

Supports up to 350 on-demand 720p30 HD viewers

Live streaming—unicast and multicast

On-demand streaming (unicast)

Secure streaming support—RTMPS

Supports RTMP tunneling over port 80—RTMPT

Instantly available on-demand videos

Stream videos to iPad®/iPhone®/iPod® devices

Fixed layouts while streaming video and data to mobile devices

Static-streaming URLs

Dynamic user-controlled playback layout on PC and Mac: side-by-side, picture-in-picture, video focus, data focus

Automatic adaptive bitrate streaming for best user experience

Scalable streaming through NIC bonding

VIDEO & AUDIO FORMATHigh Definition, 16:9 aspect ratio

H.264 video, AAC-LC and G.711 audio

CHATReal-time text chat, scales to 1,000+ participants

CLOSED CAPTIONS (CC)Create or upload subtitles in multiple languages

PC, Mac and iOS players support CC text display

Search through subtitles

CONTENT MANAGEMENTMultilingual web user interface (10 languages)

Supports video metadata, comments and downloads

Edit thumbnails and attach files to video page

Advanced search

Add chapters to video timeline

Supports fixed URLs

FEDERATIONMinimizes bandwidth utilization between sites for live videos

Easily share content across multiple distributed Lifesize UVC Video Centers

Enables predictable bandwidth planning and scalable WAN streaming

Seamless to remote viewers

Monitor videos streamed to subscriber nodes

MULTICASTINGSupports large-scale live streaming, one-time configuration

Admin-selected multicast layout option

USER ACCESS CONTROLSecurity-based profiles and permissions

Users see only videos they have privileges to access

Recording key prevents unauthorized recordings

SYSTEM MANAGEMENTIncremental FTP/NAS backup

Supports static NAT deployment under section “System Management”

Registers to SIP registrars to enable click-to-record

Allows admin to monitor or terminate ongoing recording and streaming session

Supports local and corporate LDAP directory users/groups

Supports offline transcodes

Factory reset

Full and partial restore facility

Management support—Lifesize® Control™ and Lifesize UVC Manager

INTEGRATION WITH BLACKBOARD LEARN™Integration with Blackboard Learn ver 9.1 or later

Allows viewing of live or on-demand videos from the Blackboard Learn web UI

Adheres to permissions defined on Blackboard Learn

INTEGRATION WITH VBRICK®Integration with VBrick Enterprise Media System (VEMS) v5.4 or later

PERFORMANCE & CAPACITY (USING LIFESIZE UVC HARDWARE APPLIANCE)

Bitrate ResolutionConcurrent Recordings† Live Viewers†† On-Demand

ViewersHours of Storage

(on 1 TB disk)

768 Kbps 720p30 20 2,000 350 2,600

384 Kbps 480p30 40 4,000 400 5,200

270 Kbps 360p30 50+ 5,000 450 7,800

Each of the above concurrent recordings/live viewers/on-demand viewers are independent numbers. Presentation stream was not part of the recorded stream. Data is based on Lifesize internal testing, using Lifesize 220s.

†Data presented requires 20 recording licenses or more. Under 20 licenses, concurrent recording and viewers are fixed at any bitrate. ††Through NIC bonding on Lifesize UVC hardware and VMware.

HEADQUARTERSAustin, Texas, USA +1 512 347 9300 Toll Free US +1 877 543 3749

EMEA REGIONAL OFFICEMunich, Germany +49 89 20 70 76 0 Toll Free Europe +00 8000 999 09 799

APAC REGIONAL OFFICESingapore+65 6303 8370 www.lifesize.com

E-mail: [email protected]

© 2014 Lifesize, a division of Logitech. All rights reserved. Information contained in this document is subject to change without notice. Lifesize is the registered trademark or trademark of Logitech. All other trademarks are the property of their respective owners.

DS_Infrastructure_A4_0814

6

Network ManagementLifesize UVC Manager

COMPATIBILITYWorks with most Lifesize infrastructure products and supports tight integration with Lifesize video systems

(See release notes for details)

WEB-BASED INTERFACEAll-in-one, easy-to-use, web-based interface for monitoring your video network

Dashboard home screen provides snapshots of the entire video infrastructure

Multilingual support (10 languages)

VIDEO MANAGEMENT SUITEDiscover, manage and monitor video systems and infrastructure from Lifesize

Manages H.323, H.320 and SIP-based Lifesize systems

Supports large-scale scheduled and ad hoc upgrades of video systems

SNMP forwarding (fault management)

Add non-Lifesize devices as external devices so that these are available for call scheduling

HTTPS-based API support

REAL-TIME ALARMS, FILTER & WORK FLOWMonitors key events through SNMP traps—authentication failures, software upgrades, ad hoc calls and various other network activities of video systems

Enables notification of technicians via email

Allows creation of multiple logical networks; assign admin per network location

SMART SCHEDULERSupport plugin-free integration with Microsoft

Exchange server 2010 SP1 and Microsoft® Exchange™ server 2007 SP3

Rich calendar interface to visualize video calls and upgrade schedules

Embed Lifesize UVC Manager’s calendar into any web page

Use any calendar application on any device to schedule video calls

Simple web scheduler to easily set up video calls

Resolves capacity conflicts

Intelligent resource scheduling for bandwidth and quality optimization

Managed network video recorder is automatically picked based on network of video devices—provides easy-to-set-up recording/streaming session

Add video devices on the fly that need to be part of the call

Invite via IP, ISDN, e.164 or SIP addresses

MCU prefix support

Auto-selects MCU if needed for a video call

View free and busy schedules of all devices while scheduling calls or upgrades

Ability to change meeting host while scheduling a video call

SYSTEM GROUPINGS & DIRECTORIES SERVICESAssign video systems and infrastructure to logical groups for group-based management

Address book management

Standards-based H.350 user directory

Support for LDAP and Active Directory environments

LIVE EVENTS MANAGERAdd participants, drop participants and terminate the call

Show call statistics for each system

View live snapshots of current conference

Mute on/off function

Enable/disable Do Not Disturb

Live packet loss and jitter monitoring

Monitor ongoing video calls and upgrades in a specific network

View details of completed calls/upgrades

REPORTINGPrepackaged video network reports

Usage, inventory, diagnostic and reporting on call detail records (CDR)

Graphical and data reports by year, month, week and day

API access for call detail records

One-button export of data

Real-time reports generated from CDRs

Unlimited report subscriptions delivered to your inbox

SECURITYSecure access methods include SSL, SSH and SNMP

SMTP support for email alerts

Active Directory or LDAP authentication for admin account management

Supports gatekeeper registrations as part of device provisioning

HTTPS-based web access

Ability to lock down services for maintenance activities

Supports deployment in DMZ or private LAN

LIFESIZE UVC MANAGER PROXY7 Free software that works with Lifesize UVC Manager server to allow seamless monitoring of video systems behind firewall/NAT boundaries

Makes Lifesize UVC Manager more scalable

Unlimited number of Lifesize UVC Manager proxies can connect to a single Lifesize UVC Manager server

7Lifesize UVC Manager and Lifesize UVC Manager Proxy cannot be deployed on the same instance

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