The  Alberta  Water  and  Wastewater  Operator  Certification  program  requires  that  operators  have  post  secondary  education,  or  equivalent,  to  meet  the  requirements  for  Levels  III  and  IV  certification.  Certification  program  administrators  across  North  America  recognize  that  many  operators  have  not  had  the  opportunity  to  attend  formal  post  secondary  education  programs.  Therefore,  the  Continuing  Education  Unit  (CEU)  system  can  be  utilized  by  operators  to  gain  the  equivalent  of  post  secondary  education.    

The  following  CEUs  have  been  provided:  

CORE  COURSES    

ROLE  OF  THE  SUPERVISOR  –  0.8  CEUs  Public  Works  Institute  Level  1  –  CORE  Course  Supervisors  have  many  responsibilities  in  today’s  dynamic  business  environment.  Major  topics  to  be  covered  are:  guidelines  for  making  the  successful  transition  from  employee  to  supervisor,  qualities  of  an  effective  supervisor,  the  relationship  between  supervisors,  middle  managers  and  top  management  and  the  supervisor’s  role  in  facilitating  team  development.    EFFECTIVE  LEADERSHIP  SKILLS  –  0.8  CEUs  Public  Works  Institute  Level  1  –  CORE  Course  Participants  will  be  able  to  identify  the  traits  and  styles  of  effective  leaders  through  the  study  of  leadership  theories.  Opportunities  will  be  provided  for  the  student  to  develop  essential  leadership  skills  through  study,  participation,  and  observation  of  the  application  of  these  skills.  The  course  encourages  participants  to  develop  their  leadership  potential  and  to  engage  in  productive  leadership  behaviour.    EFFECTIVE  COMMUNICATION  SKILLS  –  0.8  CEUs  Public  Works  Institute  Level  2  –  CORE  Course  Want  to  learn  more  about  the  dynamics  of  effective  communications?  Participants  will  learn  to  apply  effective  listening,  speaking  and  writing  skills  to  recognize  barriers  to  communication.  Ensuring  that  people  understand  each  other  is  a  fundamental  challenge  in  organizations  today.  Note:  BMCP901  could  be  used  for  advance  credit  purposes.    HUMAN  RESOURCES  MANAGEMENT  –  0.8  CEUs  Public  Works  Institute  Level  2  –  CORE  Course  Supervisors  require  a  guide  to  basic  human  resource  management  practices  focusing  on  the  areas  of  recruitment  and  selection,  training  employees  and  performance  evaluation.    MOTIVATING  &  COACHING  FOR  IMPROVED  PERFORMANCES  –  0.8  CEUs  Public  Works  Institute  Level  3  –  CORE  Course  

Acquire  an  understanding  of  motivational  theories  and  have  opportunities  to  apply  them.  The  emphasis  is  on  managing  individual  differences  for  increased  productivity  and  job  satisfaction.  Techniques  in  coaching  for  improved  performance  will  also  be  studied.    DELEGATING/ASSIGNING  TASKS  EFFECTIVELY  &  DEVELOPING  TEAMWORK  –  0.8  CEUs  Public  Works  Institute  Level  3  –  CORE  Course  The  focus  of  this  course  will  be  an  examination  of  when  and  how  to  delegate  effectively  and  the  role  of  the  team  approach.  Other  topics  to  be  covered  are:  use  of  delegation  as  a  motivational  tool;  design  of  procedures  for  assigning  tasks  effectively;  methods  for  gaining  employee  agreement;  characteristics  of  productive  teams  and  barriers  to  teamwork.    

LEVEL  1  ELECTIVES    

DIVERSITY  IN  THE  WORKPLACE  –  0.8  CEUs  LEVEL  1  ELECTIVE  Managers/supervisors  need  skills  and  strategies  to  recognize  and  address  the  challenges  faced  from  a  diverse  workforce.  Participants  will  analyze  their  human  resource  systems  and  identify  the  changes  needed  to  capitalize  on  diversity.    FINANCIAL  ADMINISTRATION  FOR  NON-­‐FINANCE  STAFF  –  0.8  CEUs  LEVEL  1  ELECTIVE  Learn  the  principles  of  the  budgeting  and  accounting  cycle.  Topics  covered  will  include  basic  financial  statements,  internal  control  systems,  basic  accounting  terminology,  financial  responsibility,  ways  to  monitor  expenses  and  explain  variances  and  purchasing  and  inventory  control  systems.    INTRODUCTION  TO  PROJECT  MANAGEMENT  –  0.8  CEUs  LEVEL  1  ELECTIVE  Introduce  yourself  to  the  essential  processes,  terminology  and  elements  of  project  management!  Your  professional  success  depends  upon  a  deep  un-­‐  derstanding  of  the  strategies  of  project  management.  You  will  learn  the  basic  strategies  and  many  sophisticated  techniques  used  in  effective  project  man-­‐  agement.  You  will  also  examine  the  project  life  cycle,  project  management’s  relationship  to  other  disciplines,  and  the  essential  role  of  a  project  manager.    LEADERSHIP  IN  SAFETYMANAGMENT  –  VARIOUS  LEVEL  1  ELECTIVE  This  course  is  offered  externally  through  Alberta  Municipal  Health  &  Safety  Association  and  or  the  Alberta  Construction  Safety  Association.    INTRODUCTION  TO  THE  PUBLIC  WORKS  PROCESS  TBA  –  COURSE  IS  IN  DEVELOPMENT    

LEVEL  2  ELECTIVES    

INCREASING  PRODUCTIVITY/IMPROVING  EMPLOYEE  WORK  HABITS  THROUGH  PERFORMANCE  MANAGEMENT  –  0.8  CEUs  LEVEL  2  ELECTIVE  The  supervisor  must  be  able  to  recognize  ways  to  improve  and  simplify  subordinates’  work  while  making  the  best  use  of  the  resources  available  to  work  units.  The  team  leader  must  also  be  able  to  translate  company  regulations  with  regards  to  absenteeism,  repeated  lateness,  drug  and  alcohol  abuse  into  codes  of  conduct  meaningful  to  the  employee,  in  both  a  unionized  and  non-­‐unionized  workplace.    EMPLOYEE  RELATIONS  –  0.8  CEUs  LEVEL  2  ELECTIVE  Managers  require  a  practical  guide  that  focuses  on  commonly  occurring  employee  relations  practices  and  problems  such  as  conflict  resolution  and  positive  discipline.    TIME/STRESS  MANAGEMENT  –  0.8  CEUs  LEVEL  2  ELECTIVE  Time  management  and  stress  management  coping  skills  are  the  focus  of  this  session.  You  will  identify  areas  in  your  work  environments  where  you  need  to  become  a  better  time  manager.  Opportunities  will  also  be  provided  to  set  short-­‐term  and  long-­‐term  goals  as  you  apply  to  time  and  stress  management.    MANAGING  CHANGE  –  0.8  CEUs  LEVEL  2  ELECTIVE  Organizations  are  constantly  faced  with  change.  Phases  of  change  will  be  studied  and  participants  will  be  given  an  opportunity  to  apply  the  phases  of  change.  Planned  change  strategies  and  reasons  we  resist  change  will  also  be  studied.    BUSINESS  LAW  &  LEGAL  ISSUES  –  0.8  CEUs  LEVEL  2  ELECTIVE  Learn  the  business  legal  environment  with  an  emphasis  on  contractual  obligations  and  employers’  responsibilities.    NAIT  EMERGENCY  MANAGEMENT  CERTIFICATE  PROGRAM  NOT  OFFERED  BY  THE  ASSOCIATION,  ONLY  RECOGNIZED  FOR  CEUs          

LEVEL  3  ELECTIVES    LABOUR  RELATIONS  –  0.8  CEUs  LEVEL  3  ELECTIVE  Explore  the  supervisor’s  rights  and  obligations  in  relation  to  the  collective  agreement  through  a  study  of  the  negotiating  process,  grievance  procedure,  disciplining  procedure  and  work  stoppage  situation.    PROBLEM  SOLVING  &  DECISION  MAKING  –  0.8  CEUs  LEVEL  3  ELECTIVE  This  intensive  session  will  provide  participants  with  some  practical  tools  for  identifying  problems  and  techniques  for  reaching  good  decisions.  Participants  will  apply  problem  identification  and  decision-­‐making  tools  to  come  to  a  “best”  solution  in  a  climate  of  diversity.  The  course  will  compare  and  contrast  group  decision-­‐making  and  individual  decision-­‐making  and  study  techniques  for  improving  both.    CONDUCTING  INTERVIEWS  &  MEETINGS  –  0.8  CEUs  LEVEL  3  ELECTIVE  Types  of  interviews  between  supervisors  and  subordinates  and  ways  to  conduct  effective  interviews  will  be  studied.  The  second  half  of  the  course  will  discuss  the  nature  and  purposes  of  meetings  and  how  to  conduct  effective  meetings.  Finally,  there  will  be  an  examination  of  the  formation,  function  and  value  of  committees.    NAIT  EMERGENCY  MANAGEMENT  DIPLOMA  PROGRAM  NOT  OFFERED  BY  THE  ASSOCIATION,  ONLY  RECOGNIZED  FOR  CEUs