t h e a l a m o r m ar o a d m a p2 0 1 1 – 2 0 1 5 S t r a t e g i c p l a n

2

Dear Friends,

It seems as if was only yesterday that the Alamo Regional Mobility Authority (Alamo RMA) started operations as the second regional mobility authority in Texas. Since our founding in late 2003 and our first meeting in April 2004, we have seen our shares of trials and tribulations on a number of fronts. Still, our commitment to providing congestion relief, to being bold thinkers, to being proactive instead of reactive, and to work each day to help keep our community thriving is as meaningful today as it was the day we first opened our doors. A strategic plan is more than the roadmap of where we want to go, it affords us a chance to look back at where we have been, what we have done, and most importantly, affords us a chance to improve each step of the way. For the Alamo RMA, the last two years since our strategic plan was updated have been eventful and eye opening. Our days of talking about a single project are behind us – and we have been busy at work on multiple projects, with two active construction projects underway in 2010, two environmental impact statements ongoing covering over 40 miles of roadway in our community, and four categorical exclusions for operational improvements to area roadways either completed or close to being finished. We are focused on the mobility part of our name – and we continue to seek out ways to help advance projects for our community, by working with other governments, other entities, and most importantly, our community. With a dedicated board and driven staff, we are working to clear the way for a potential of over $1.8 Billion in needed infrastructure for our community. With our focus, we are building non-toll projects on US 281 and the US 281 / Loop 1604 interchange. With our partners, we are advancing projects to help bring relief to Loop 1604, one of the most congested corridors in the state, and doing so in a manner that still keeps all options for long-term relief open for our region. As we blazed a new trail in our last strategic plan, with this plan, we will build a bridge to our future, based upon the foundation of our past. It is my pleasure, on behalf of the Board of Directors and staff of the Alamo RMA, to present you with our 2011-2015 strategic plans. We look forward to continuing the work we have underway, and to finding new ways in the coming weeks, months and years to…“move people faster”.

Sincerely,

Dr. William E. ThorntonChairman

Board of directors

Dr. William E. ThorntonChairman

Robert S. ThompsonVice-Chair

Reynaldo L. Diaz, Jr.Secretary/Treasurer

Tommy Calvert, Jr.

Arthur J. Downey, Jr.

James R. Reed

Robert G. Rodriguez

Terry M. BrechtelExecutive Director

letter from the chairman

3

The Alamo Regional Mobility Authority (Alamo RMA) is here to serve our community. Each day our

Board and staff have one question facing them – how can we give people back their time? That is

the focus we put on our projects – how can we deliver the needed relief our community deserves as

quickly as possible.

Over the past two years, our mission has evolved. Today, we are focused on building the foundation

for our projects from literally, the ground up. We are working on complex environmental documents

to help protect our natural and social resources. We are looking at every aspect of design for future

projects to find ways to not only protect the environment but to do so in a manner and way that uses

the best possible approaches – thinking that is outside of the traditional box we all come to expect

from government.

We want to be bold. We want to be visionary. We want to be an example for others that being a little

askew at times just helps give you a different perspective on solving age-old problems.

Gone are the days when we could sit back and wait for someone to come along and help us solve

our transportation problems. Gone are the days when Uncle Sam could step in and help us with

almost unlimited funding. Gone are the days when transportation improvements were a passive

activity for our community.

Today, our region’s transportation needs impact each of us – and we are here to help bring about

new improvements, needed relief, and to help promote new concepts, new ideas, and new

approaches to “moving people faster”.

summary page

4

We take a common sense approach to transportation. We want to find ways to help solve the

problem for decades ahead. No one wants to be stuck in traffic with the road always being under

construction. We hear that message loud and clear each day listening to morning traffic updates,

and evening drive time updates. We look to solve the problems for the next twenty-five years, and do

all we can to make sure it doesn’t take twenty-five years to get that solution in place!

In the pursuit of those long-term improvements and solutions, we also know that even interim relief

can help – and we have seen the benefit of innovation and creativity with the US 281 Super Street

concept. We will do all we can to keep our focus on long-term needs and relief – but never forget

that in the search for those solutions, if we can help improve the conditions for drivers in the interim,

we will gladly do that as well.

As we move step forward to help, we have five principles that help guide our Board, our staff, and all

who work with the Alamo RMA.

alamo rma commitmentand pledge

first:We are here to provide local leadership for transportation projects.

second:We are here to advocate, support and build multi-modal transportation projects to keep improvethe quality of life for our community.

third:We are here to help leverage resources – federal, state, local, - to deliver needed infrastructure

fourth:We are here to increase travel safety by decreasing congestion – through operationsand capacity improvements.

fifth:We are here to add new lane capacity and new relief to existing corridors – and if tolling is used,it will never reduce the number of non-toll lanes in place that our community uses today.

5

The Alamo RMA currently has two active construction projects worth approximately $138 Million

ongoing, two environmental impact statements worth approximately $18 Million ongoing, which could

represent approximately $1.8 Billion in construction, and two categorical exclusions ongoing, including

design plans, worth approximately $1.05 Million.

the alamo rma projects

6

The US 281 Super Street is a jointly

funded project of the American Recovery

and Reinvestment Act of 2009 and the

Advanced Transportation District.

Covering approximately 3.1 miles,

the US 281 Super Street is improving

intersections at Encino Rio, Evans Road,

Stone Oak Parkway, and Marshall Road to

help increase safety and decrease travel

times in this corridor.

Proposed by Pape-Dawson Engineers,

the US 281 Super Street is the first

application of a Super Street concept

both in San Antonio and in Texas.

The construction contract for this project

was awarded to Ballenger Construction

with the low bid of $5,156,794

approximately 19.7% below the

estimated construction cost.

The major construction on the US 281

Super Street was completed in October

2010, with drivers able to experience

this new way to drive before the

holiday season.

While it has been greeted by some initial mixed reviews, the US 281 Super Street has brought some

interim relief to one of the most congested corridors in San Antonio and Bexar County, and represents

the benefit of not only having creative engineers in our community, but the benefit of having a very

nimble organization, like the Alamo RMA, in place to help take advantage of these ideas and bring

forward this beneficial project for our entire community.

interim improvementsus 281 super street

© Mark Blackwel l , San Antonio Express/ZUMA

7

Given the interest and high expectations for the US 281 Super Street, a group of local officials,

organized by State Representative Jose Menendez (D-124), requested the Alamo RMA and TxDOT

to find a way to address the ongoing congestion on Loop 1604 from the Bandera Road to SH 151

area, while the Loop 1604 Environmental Impact Statement is moving forward. This area of roadway

is also now on the Top 100 most congest corridors in Texas, ranking as 23rd, and is the highest

ranked corridor in the San Antonio area.

Working closely with TxDOT Administration and the San Antonio District, the proposed Loop 1604

Super Street project is moving forward as a joint project between the State of Texas, Bexar County,

the Advanced Transportation District and the Alamo RMA, and is supported by the local elected

officials at the City of San Antonio, Bexar County and the State elected officials representing

this area.

All phases of this project represent a strong collaboration between the local offices and entities

involved as the Alamo RMA, with funding from Bexar County and the Advanced Transportation

District, is responsible for the environmental clearance for the Super Street improvements from

Braun Road to SH 151, and the environmental clearance for the SH 151 at Loop 1604 underpass

improvements. TxDOT San Antonio will be responsible for letting the construction contract and

managing the construction of these projects once environmentally cleared.

The Loop 1604 Super Street was environmentally cleared in September 2010, and was awarded by

the Texas Transportation Commission in October 2010 coming in approximately $400,000 under the

engineering estimate.

Based on the modeling done for this area, we anticipate the following benefits:

interim improvementsloop 1604 super street

8

SH 151 at Loop 1604 ImprovementS

The next phase of improvements on Loop 1604, the SH 151 underpass project, another joint Alamo

RMA, Bexar County – ATD and TxDOT project, is slated to start construction in the spring of 2011, and

bring relief to motorists by tying the main lanes of SH 151 into Alamo Ranch Parkway – providing safer

access to both Loop 1604 and SH 151 than exists today.

The funding for the environmental clearance for this project is being paid for by Bexar County and the

Advanced Transportation District, and the funding for the improvements are being funded by TxDOT,

specifically Category 12 Commission Discretionary Funds. The estimated project cost, based on current

engineering design is approximately $18 Million.

interim improvementsloop 1604 super street

funding source amount

American Recovery & Reinvestment Act (MPO) $1,330,000

American Recovery & Reinvestment Act (Rural) $1,040,000

Surface Transportat ion Program - Metro Mobi l -

i ty

$4,000,000

Local Contr ibut ion - Bexar County, AdvancedTransportat ion Distr ict and TxDOT indirect

$1,367,639

Total Funding $7,737,639

9

Ranked as the most accident prone intersection

in San Antonio, the US 281 / Loop 1604

interchange project is a collaboration between

the Alamo RMA and the Texas Department of

Transportation to bring needed relief to

this corridor.

Working with TxDOT’s Environmental Affairs

Division, the Alamo RMA undertook a new

categorical exclusion for this project, including

a new b io log ica l assessment . In formal

consultation with the US Fish and Wildlife

Service was also a part of this environmental

review process, which resulted in a finding

that the project may affect but is not likely to

adversely affect endangered karst species as

part of the project. Using the Design/Build

comprehensive development agreement

authority granted to regional mobility authorities

for non-toll projects, the Alamo RMA has

entered into a contract with Williams Brothers

Construction Company to serve as the Design/

Build team for this project.

us 281 / loop 1604interchange

10

us 281 / loop 1604interchange

11

One of the most examined corridors in San

Antonio, US 281, north of Loop 1604 to

the Bexar / Comal County Line, has had 12

separate environmental documents prepared

since 1984, including the categorical

exclusion for the US 281 Super Street.

The subject of two lawsuits in 2005 and

2007, this corridor is currently undergoing

an Environmental Impact Statement (EIS)

led by the Alamo RMA in close cooperation

with TxDOT and the Federal Highway

Administration (FHWA).

The Alamo RMA has retained the services

of Jacobs Engineering to conduct this

EIS process, at a total maximum cost of

$7,120,155.

The US 281 Corridor currently ranks as

the 38th most congested corridor in Texas,

according to the September 1, 2010 released

listing of the Top 100 congested corridors.

Based on current projections for review timing, the US 281 EIS is estimated to be completed in 2012

with a Record Of Decision.

As part of this EIS process the Alamo RMA has committed to both the regional community and the

FHWA that both non-toll and toll alternatives would be advanced and studied through the draft EIS

and public hearing portion of this process. Additionally, the Alamo RMA has created, on this project,

a Community Advisory Committee to help advise the project team throughout the course of the EIS

process, and at the request of the FHWA a Peer Technical Review Committee has been created to

provide an additional level of oversight and review for the environmental process.

us 281 environmentalimpact statement

12

us 281 environmentalimpact statement

As of April 2010, the US 281 EIS process has produced three build alternatives being evaluated in

further detail through the draft EIS process. These are shown below.

optIon 1 – overpaSS andexpanSIon aLternatIve Limited access highway…

means less construction cost

less need for additional right-of-way

less impervious cover

But with limited access roads…

new driveways and intersections could occur

costs, right-of-way and impervious cover

would increase if some access roads are

provided access rights for some properties

may have to be acquired

the highway would be more congested and

operate at lower speeds

Option 1 was presented in October 2010 and is

undergoing additional refinement.

optIon 2 – expreSS aLternatIve Main lanes with continuous one-way frontage

roads…

provide safe access for driveways and side

streets

separate local traffic from through (main

lane) traffic

allow the main lanes to be less congested

and provide higher speeds

reduce high speed conflict points and lower

crash rates

But with main lanes and continuous one-way

frontage roads…

construction costs are higher

additional right-of-way is needed

more impervious cover is required

13

optIon 3 – eLevated expreSSway aLternatIveMain lanes on continuous bridges…

mean less additional right-of-way and

impervious cover

allow most of the existing pavement to remain

as access roads

separate local traffic from through (main

lane) traffic

allow the main lanes to be less congested

and operate at higher speeds

reduce high speed conflict points and lower

crash rates

But main lanes on continuous bridges…

mean higher construction cost

fewer on- and off-ramps for the elevated main

lanes

All of these alternatives are still being refined, and will be taken to the public hearing tentatively slated

for the 2rd to 3rd quarter of 2011.

While a final determination on funding (non-toll or toll) has not been made yet, pending the next

legislative session, the Alamo RMA anticipates the procurement and construction process following this

estimated timeline. All options under consideration also include provisions for a right of way corridor for

future mass transit or multi-modal expansion.

us 281 environmentalimpact statement

14

loop 1604 environmentalimpact statement

The Loop 1604 Environmental

Impact Statement (EIS) covers

approximately 35.5 miles of SH

Loop 1604, from US 90 to IH 35

N – traversing some of the fastest

growing areas of San Antonio and

Bexar County, and some of the most

environmentally sensitive areas.

The Alamo RMA, in cooperation

with TxDOT and FHWA, is leading

this EIS process, and has retained

Michael Baker, Jr. Inc. to conduct

the EIS, at a total maximum cost of

$11,354,464.

The Loop 1604 Corridor currently

ranks, in parts, as the 23rd most

congested corridor in Texas,

according to the September 1,

2010 released listing of the Top 100

congested corridors.

Based on current projections for

review timing, the Loop 1604 EIS is

estimated to be completed in 2012

with a record of decision.

As part of this EIS process the Alamo RMA has committed to both the regional community and the

FHWA that both non-toll and toll alternatives would be advanced and studied through the draft EIS

and public hearing portion of this process. Additionally, the Alamo RMA has created, on this project, a

Community Advisory Group, to help advise the project team throughout the course of the EIS process

and the membership for that committee is shown on the next page.

15

Currently the Loop 1604 EIS has three build alternatives under evaluation as part of the draft EIS

process. All alternatives are designed to minimize the need for any additional right of way, and to

provide for future multi-modal expansion, where allowable.

loop 1604 environmentalimpact statement

optIon 1 – Add general purpose lanes to the center median throughout the corridor

optIon 2 – Add managed lanes throughout the corridor – with potential barrier separations.

(Toll or Non Toll)

16

loop 1604 environmentalimpact statement

optIon 3 – Add elevated lanes throughout the corridor. (Toll or Non Toll)

17

IH 35 is the main street of Texas, and in San

Antonio, with the growth being experienced at

Brooke Army Medical Center (BAMC) and Ft.

Sam Houston, as a result of the most recent

round of the Base Realignment and Closure

Commission, and the impact of the Free Trade

corridors from the North American Free Trade

Agreement, we continue to see constant

increases in traffic volumes year over year. But

this is not just a San Antonio or a Bexar County

issue, and with the work of the IH 35 Citizens

Advisory Committee, the IH 35 Segment

Committees and the My35 program launched

by TxDOT, IH 35 is receiving attention across

the state as we all seek ways to help improve

one of the most important route for our state.

In 2005, the Alamo RMA was granted the authority to start developing IH 35, within Bexar County, by

the Texas Transportation Commission. This 22-mile corridor contains two of the Top 100 most congested

roadways in Texas within its boundaries, specifically, number 49 and 62.

While initial project work has been done, the IH 35 project is in need of funding for environmental

clearance in order to start work on the estimated $2 Billion in construction needed to bring relief to

this growing and busy segment of the San Antonio region. With the growth happening at Brooke Army

Medical Center, the continued increase in truck and vehicle traffic, and the potential for additional

economic revitalization along this corridor, IH 35 represents a challenge and opportunity ahead of our

community, which we need to start addressing as soon as possible.

The Alamo RMA plans to secure environmental clearance for improvements in this corridor within the

next two to four years and to be able, working closely with TxDOT, to develop needed operational and

capacity improvements to help move traffic along IH 35 to keep our region moving.

Whatever the future holds for our piece of IH 35 will be building upon what is done across the state to

help relieve congestion, and keep our statewide main street thriving!

ih-35

18

What is the future of our region?

We have our roadmap in hand, and know where we have been in the past – and that helps guide us as

to the course we plan as we march into the future.

Over the next few pages, we will lay out our course and direction – we will establish not only where we

have been – but what opportunities await us and how we will, be being proactive and open, face them

with courage, confidence and a commitment to our community which is unwavering.

complex needs & wants –strategic solutions to achieve them

19

Government operates best when it is in the open, basking in the sunlight of transparency. For the Alamo

RMA, we know the benefit of being open and forthright about what we can do and how we can help our

community.

Over the last two years, we have branched out for communications – we are no longer satisfied

with doing what everyone else has done as far as reaching out to the community. We want to be

groundbreaking in our approach – especially for a governmental entity.

We have made taking risks part of our standard culture and approach. We are not willing to accept the

same tried and true methods for reaching out to our community – our community deserves better than

that – and we know that in today’s socially connected world – the entity that refuses to move into the

21st century is not only being left behind, it’s being discarded quickly by everyone.

We continue to build upon the foundation of local control, and local leadership in all our projects – and

that is seen especially in our two environmental impact statements.

We have worked closely with our partner agencies across the region and state to share resources, share

ideas, and to find ways to help our community move faster by applying best practices wherever and

whenever possible. For all of these improvements, for all the advancements we have made in reaching

out to the community, we are not going to rest on our laurels and stay content with ourselves for our

past actions. We will continue to use new tools, new methods, and new means to reach out to our

community, and to empower our community to reach us.

We will continue to work with our partner agencies – leveraging our expertise and resources with others –

to help the common goal of all transportation providers – moving people, goods and services throughout

the region.

How wILL we do tHIS In tHe future?

We will use new technology and stay cutting edge as far as communications outreach.

We will proactively engage our partner agencies for the betterment of our community.

We will continue the work of our community advisory bodies as project development progresses –

keeping a free exchange of information and ideas as a cornerstone of the Alamo RMA approach.

We will strive to serve as an example of open, transparent, and responsive government for other entities.

We will actively support the efforts of the County Judge and Mayor of San Antonio in coordinating

transportation needs across our region, regardless of mode, to help our entire community stay

competitive and a desirable place to live, work, and play.

collaBorate, coordinate and communicate

20

As former President Lyndon Baines Johnson said “…A prime national goal must be an environment that

is pleasing to the senses and healthy to live in. Our Government is already doing much in this field. We

have made significant progress. But more must be done. At the Alamo RMA, we are actively engaged

and involved in helping ensure that our environment is protected in every project we undertake. For far

too long our sole source of drinking water, the Edwards Aquifer has had little to no protection from the

infrastructure that was built years earlier. As part of the ongoing environmental efforts of the Alamo RMA,

we are working to put protections in place that exceed the requirements of the state of Texas.

We want protections in place that prevent any degradation of our aquifer. We want protections in place

that also recognize our community is not a small town anymore, but the 7th largest city in the United

States, and has all the problems and benefits that accompany such a status.

We want protections in place that reflect the best possible approaches today, and that are not only

provide protection but also help please the senses.

We have, what some may say, lofty goals for our environment. But as this is the only environment we

have, shouldn’t we want to leave it better than we found it? Shouldn’t we do all we can to balance the

needs of our community, the needs for congestion relief, with ways to protect our environment more

than it is being protected today? Isn’t that a noble goal in and of itself?

How wILL we do tHIS In tHe future?

We will encourage our Environmental Impact Statement teams, as part of their Draft and Final

Environmental Impact Statement to incorporate strong environmental protections into the development

of the preferred alternative.

We will require our design / build contractors for future projects, as part of our development process, to

put protections into place, which exceed state requirements and use the best possible technology to be

environmentally sensitive.

We will find ways to incorporate green technology into our projects as we move forward with

improvements to US 281 and Loop 1604.

We will work closely with all federal, state and local governments on finding ways to protect our natural

resources while balancing the needs of our community for multi-modal transportation improvements.

the environment

21

Government can operate efficiently and effectively. That’s the approach we take every day at the Alamo

RMA – we strive to find ways to deliver our projects on time, under budget, and with results that will

bring benefits to our community for years to come.

As a local governmental entity, we recognize and embrace that transparency and openness are essential

in our business practices and over the last two years, we have made strides to increase our ability to

report our financial activities back to our stakeholders. We have implemented a financial management

program to help with our operating and capital budgets – a system designed to help us as we grow from

having environmental projects to and isolated construction projects, to an entity with multiple active

construction projects having impacts across our community.

We have made use of best practices not only in accounting and financial management, but also in how

we handle our staffing. Where it makes sense to use consultants for outside expertise we are using their

talents and resources, but at the same time, we are utilizing our staff resources to their fullest extent.

We have made changes in the last two years to move more tasks in-house, and today our staff is actively

engaged in all projects, ranging from environmental work to design to construction to public engagement

– all with ever shrinking budgets.

From our procurement standpoint, as a business practice, we have refined the process through our

understanding and usage of both design/build and design-bid-build for roadway projects. We continually

examine how our procurements have been handled in order to help streamline the process for both the

applicants and the reviewers to keep our focus where it should be – on delivering needed relief – not

simply on generating paperwork..

How wILL we do tHIS In tHe future?

We will continue to support and utilize the best practices from both public and private sector entities.

We will continue to strive to receive unqualified audits as part of our financial management.

We will make use of consultants, when and where necessary, to augment and supplement the

resources of our staff.

We will continue to invest in our staff, as a sound investment to help keep the Alamo RMA’s mission and

course on track.

We will encourage staff and consultants to be open with their ideas, to think outside of the box, and to

look for the best possible solutions to help our community, wherever those ideas might be present.

We will partner with our local TxDOT District and Regional offices to share resources, share expertise,

and avoid reinventing the wheel, wherever and whenever possible.

Business practices

22

We want to do all we can to help accelerate projects - and by using design/build we have been able

to help save time for our community, based on projected schedules, but there is more to acceleration

than just saving time. One lesson we have learned over the last two years is that having a project

environmentally cleared, ready to be built when the funding is in place, is essential to helping accelerate

a project. Today, we want more than just to accelerate a project – we want to ensure we find ways to

deliver a high quality project for our community, using the best possible approach for procuring the

environmental, procuring the construction, and ensuring that the project – once built – is able to last for

decades to come to serve our community.

In the last two years, we have completed a design/build procurement for the US 281 / Loop 1604

Interchange, a design/bid/build procurement for the US 281 Super Street, the award and selection

of two environmental impact statements, and have overseen three complete categorical exclusions

with one categorical exclusion still in progress. All of this has been done as part of our project delivery

commitment – the highest possible quality, the best possible teams, working as quickly as possible for

the betterment of our community.

As we move forward, we want to ensure that our options for project delivery are kept in the tool box –

including tools we may not have used yet – but which could still help our community get relief from

congestion and advance projects. We should not be willing to settle for our tools being restricted or

reduced while other regions of the state, such as North Texas and Harris County, and even the Rio

Grande Valley, are able to make use of innovation and creativity in delivering their projects. We also

recognize that while we can do a number of things on our own, partnering with other entities in our

community only further strengthens the ability of our region to respond and address congestion. We will

continue to work closely with our partners and offer our expertise and abilities in helping deliver regional

projects as well.

How wILL we do tHIS In tHe future?

We will support the extension and use of design/build authority as a tool for regional mobility authorities.

We will find ways to always improve our future procurements based on the experience of our

past procurements.

We will seek to use all tools authorized for use by regional mobility authorities and use those resources

on behalf of our community to assist with project delivery.

We will look for the innovative, new idea, which has not been tried yet, that may help our region keep

congestion at bay.

project delivery

23

The Alamo RMA’s goal is to keep our staffing levels small and lean, focused on the task at hand while

being flexible enough to react to changing circumstances and take advantage of new opportunities. We

want and expect efficiency and expertise from our staff and our consultants. We know that as financial

resources continue to become scarce, especially in the changing economy we face today, everyone will

be asked to do more with less.

As with our business practices, we will continue to ask and expect the highest possible quality out of

everyone involved with the Alamo RMA.

We will take the steps necessary to retain and recruit, where needed, highly skilled and trained

employees to help advance the mission of the Alamo RMA. We will continue to recognize the

determination and commitment of our staff to help keep our region a thriving place to live, work

and play.

As we start developing US 281 and Loop 1604, we know those will be opportunities for future growth

and development of the Alamo RMA. We know that those projects will represent multi-million dollar

investments made in our community, which will help change the face of our region.

As the Alamo RMA engages these opportunities, we will treat each hurdle as a learning experience for

our entire organization; focusing on how we can improve continually, and embracing the experience as a

positive one for our community.

How wILL we do tHIS In tHe future?

We will provide an environment for our staff that promotes creativity, innovation, and diversity.

We will learn from other agencies and share resources where possible to help develop the Alamo RMA

understanding further.

We will provide opportunities for both personal and professional development within the Alamo RMA.

We will focus on utilizing the expertise and available resources of our partners first, with strategic

additions to the Alamo RMA when needed and cost-effective.

organizational developmentand growth

24

A plan is simply thoughts and words if it is never acted upon. For the Alamo RMA, our strategic plans

are more than just thoughts and words – they are the guiding principles of how we handle our daily

interactions and long-term planning. This document is our roadmap for the next five years, and while

we will update it in two years, we have seen that even two years can change your course, change your

direction, and give you a new perspective that you never thought was possible.

This is a living, breathing document. It is open to interpretation and discussion – and it should be open

at all times. We don’t create a plan in a static environment, nor can we expect one to exist in a

static environment.

Our strategic plan represents our hopes and aspirations, our goals and dreams and most importantly, it

represents our commitment to our community to do the best possible job we can in helping make your

life easier in your daily commute.

moving forward

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