Information Technology in Rural Power Distribution

A K Verma, Managing Director, UGVCL

UTTAR GUJARAT VIJ COMPANY LIMITEDUTTAR GUJARAT VIJ COMPANY LIMITEDMEHSANAMEHSANA

is a rural DISCOM

Particulars Rural Total % Rural

HT Line in KMs 65610 69634 94.22

LT Line in KMs 49874 59695 83.55

Transformers 104079 115466 90.14

Consumers 1722783 2360947 72.97

Contract Load KW 5214 6795 76.73

Consumption MUS 7996 10927 73.18

Rural Characteristics (March’09)

9/10/2009UTTAR GUJARAT VIJ COMPANY L1IMITED

3

4

Consumption pattern 2008-09

9% 3%

56%

28%

4%

Consumption pattern 2008-09

10% 5%

32%46%

7%

Revenue 2008-09 Dec

ResidentialCommercialAgricultureIndustrialOthers

IT infrastructure

Connecting all offices by WAN2500 desktop computers Implementation of ERP Oracle 11iComputerized Customer Complaint SystemComplaint registration by SMSCentralized Consumer Monitoring SystemDTR wise energy accountingAT&C Loss accounting SystemGIS System for Urban/Rural Area

Issues of Rural Power Distribution

Monitoring Power Supply PositionHigh AT&C LossesDelayed Billing/CollectionAgricultural LossesComplaint ManagementMaterial Management Pending Applications

E-Urja

ERP for all business processes Pilot implementation started from June 2006 All offices covered Faster business processes made possible Central Data Centre for all power companies of Gujarat

ISMS Information security management system ISA and ADS server at each circle Policy deployment centrally

CRM

ERP Module for Consumer relationship managementNew connection applicationsModification requestsMonitoring of pending applications Interfaced with metering/billing

Power Supply Position

Feeder status monitoringAgricultural feeder supply time implementation Jyotigram feeder load curve monitoring Load forecasting Feeder Data Acquisition System Feeder panel meter data on central serverData collected on substation computerUse of WAN/GPRS for sending to Server

AT&C Losses

All Metering/Billing data on Central ServerWeb based AT&C loss accounting systemMonitoring of category wise losses Loss accounting by administrative unitConsumer Monitoring SystemDTC Metering and energy accounting Feeder wise losses, assessment & collection Faulty meter monitoring

Category wise AT&C Loss

11

26.5% Reduction in Faulty Meters

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

20000

F F F F F F F F F F F F F F F F

1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4

2008 2008 2008 2008 2008 2008 2008 2008 2008 2008 2008 2008 2009 2009 2009 2009

SBT

HMT

MHS

PLN

UGVCL

Linear (UGVCL)

Billing/Collection

Spot Billing to reduce billing delayUse of HHE for accurate billing & data transferAnalysis of collection efficienciesUse of ATP(All Time Payment Machines)Web based bill collection at all officesComputerized Bill collections at e-Gram in villagesOnline Bill payments on website

Complaint Management

Web based Complaint Management SystemComplaint booking by SMS/Internet/IntranetCentral Server for analysis and web based reportsAcknowledgement of complaint by SMSTracking of complaint up to closureReduction is complaint resolution time

Complaint Disposal

15

Time in Hrs

Material Management

Use of ERP INVENTORY module Location wise stock monitoringAnalysis of moving/non-moving itemsBetter tracking of material till end users Lower inventory costs

Office Communication

Email Complaints through Email Use of email for office instructions

Share point server(Intranet) Faster information to all employees Document sharing Important circulars Operating manuals for software Access controlled by hierarchy

Problems of IT implementation

Application design affected by limited understanding of the power business

Lack of end-users’ involvement in system designingTraining inadequacy to capture business processes Low computer literacyAge/ education of manpowerDuplication of efforts during transitionResistance of employees to migrate from paper legacyUnavailability of Required report formats in Software

Looking forward to

Accept New Connection application at e-Gram/Website Provide estimates using GIS Payment online at e-GramAll type of consumer complaints at e-Gram IT enabled Control Rooms for natural disastersGIS for the whole of UGVCL area Paperless office transaction

Thank !We solicit your suggestions…