Aitp mobility presentation 09-24-09-entmobility_updated_02-13-2012

Preparing Your Business for a Mobile Future…Are you ready?

Presented by:

Jason M. Ashton

Enterprise Mobility Solutions, LLC.

http://www.entmobility.com/

Presentation Agenda

• Preparing your business for the mobile revolution • Do you know about the Mobile Revolution • Is your business prepared • What is a Mobility Strategy and why do I need one • Having a plan VS. Mobility as you go • The financial promises of Mobile Technology for your

business • How to begin planning today • Next Steps & questions to ask yourself or of your business • Questions


Opening Introduction

• Who we are • What we do • Our focus on Mobility/AT&T • Leave your Card/Info if you would like more info/workshop


Are you Aware of the Mobile Revolution?

• Technologies • Line of Business Applications • The impact any of these can have on your business:

Customers/ Venders, Employees • Have you looked into your competition lately? • Has your specific industry began adapting mobile

technology?


Are you Prepared for Mobile Technology?

• Do you use mobile devices and solutions today? • Do you have total awareness of your companies use of

mobile technologies… Large or Small – Basic or Advanced? • Finally, does your company have a clear focus of what

Employees or Departments would hold the greatest benefits?


Mobility Strategy…Does Your Business Have One?

• Creating a clear vision/plan for Mobile Technology • What is a mobility strategy and why do we need one? • Aligning your mobility strategy with all other corprate goals

and objectives • Being aware and prepared with a strategy will prove to be

the most valuable tool you/your business has during the next 12 – 24 – 36 months!


Mobility Promises Significant Financial Gains for All Businesses

• Industry Specific Business Applications • Examples of our own experiences/customers • Play a Quick video of the Safelite Testimonial • For those who don’t adopt to this technology… • In this economy it could have devastating effects


How to start planning…

• Call us (Enterprise Mobility Solutions @ 314-266-9234)

• Do assessments of your internal uses of Mobile Technology • Company owned and delegated as well as… • Uses of your employees personal devices • Assess your Competition – Are they using the technology? • Determine how prepared your resources are to handle

incorporating more Mobile Technology/devices


How to start planning…

• Determine how prepared your resources are to handle incorporating more Mobile Technology/devices

A. IT B. Help Desk C. Accounts Payable/Receivable • Do you have people in the field/remote workers?

• If even a few… you should already be prepared.


To Learn more or to receive a free copy of:

“Creating a Mobility Strategy”

Please call or email me directly: 314-266-9234

[email protected]

Or you can always visit our website:

www.entmobility.com Enterprise Mobility Solutions


Connect people with their world, everywhere they live and work,

and do it better than anyone else.

We let people choose how, when and where

they communicate.

We’ll set the pace for progressive innovation and unmatched customer experience.

Our global network delivers a seamless world of communications to our customers.

AT&T’s Vision

Presenter

Presentation Notes

This is our vision … “Connect people with their world, everywhere they live and work, and do it better than anyone else.” It’s that simple. This vision captures all the elements of who we are as a company … all our assets … but more importantly, what we represent to our customers. We connect them with their world … wherever, whenever, however. We have 3 supporting messages around the vision … which speak to … how our global network delivers a seamless world of communications to our customers … how we let people choose how, when and where they communicate … and how we’ll set the pace for progressive innovation and unmatched customer experience. I think there is something here that speaks to all customers …we’re focused on delivering communication solutions to meet your business challenges and enable your long term business competitiveness. Let’s talk about the trends driving the business market and the challenges you face…and what AT&T’s unique value is in improving your business velocity for success.


Business Trends Driving The Market

Globalization

Mobile Society

Virtualization

Presenter

Presentation Notes

Our far-reaching IP infrastructure enables us to take advantage of key industry trends. Our customers are demanding anywhere, anytime access to their business applications via IP-based VPNs. And they want to accomplish this by a wide variety of access technologies – dedicated bandwidth, DSL, Ethernet, and ever increasingly, wireless. The first of these trends is globalization. Large enterprises have globalized their business processes … and begun to deploy IP networks to support their expansion. Six of every 10 North American enterprises have business units operating in Asia, Europe, the Middle East and Africa. Most of their growth, in fact, will occur in emerging economies and markets – particularly Asia, Latin America, Eastern Europe and the Middle East. Two notable examples: Intel earns 80% of its revenues outside the United States, McDonald’s, 64%. To support this global expansion, and provide a consistent experience for their clients and employees, a seamless MPLS-based infrastructure is critical. Our global strategy is very focused and targeted to the needs of our primary customer base. The second trend is virtualization. As companies transform to this next-generation network, technology enables them to extend their supply chains around the world…and outsource key business functions such as engineering, manufacturing, logistics and customer service. According to one survey: Half of U.S. corporations outsource their logistics and warehousing functions. Close to 40 percent have outsourced their entire supply chains. Global outsourcing is projected to reach $450 billion in 2007 alone. Regardless of where key functions are being performed, companies need to deliver a consistent face and experience. Which, again, reconfirms the need for a seamless IP infrastructure. Last is our mobile society. Mobility technologies are creating a new set of opportunities for companies. The deployment of 3G networks, coupled with the proliferation of more and more intelligent handsets and devices globally, is delivering a much better user experience in accessing critical corporate applications. The lack of sufficient speed in the wireless networks had been a deterrent to wide-scale acceptance of enterprise mobility. 3G is removing that deterrent. The statistics are clear: 67% of all U.S. workers employ mobile computing Wi-Fi sessions in the U.S. are quadrupling every year By 2010, there will be more than 9.5 million data card users. With full control of our wireless assets, we are, uniquely positioned to take advantage of the exploding demand for mobility services and solutions in the enterprise space, where data today represents less than 25% of our mobility revenue.


Brief History of Mobility in Business 1983

Ameritech began the first United States

commercial cellular service in Chicago,

AMPS

1985 1990 1995 2005 2000

1985 ARDIS

IBM Field Service City of LA Parking

1991 Mobitex 1996

Regional 2G CDPD

1998 BlackBerry 950 Pager

1st Public Wireless Data Networks Enabled Key Vertical Apps:

Field Service Public Safety

Birth of the Killer App - Wireless Email and

Middleware for Field Service Apps

1st national high speed wireless Compelling integrated devices

enabled broad email adoption and national field service deployments

2002 National 2G Data

GPRS 1XRTT

2003

First Integrated BlackBerry

2005 3G HSDPA

2004 National 2.5G

EDGE

Global 3G wireless Broadband enabled devices

enabling broader mobilization of business applications

2006 1st Global

3G devices

1998 AT&T Wireless offers the first

national one-rate wireless service

price plan, Digital One Rate

1991 / 1994 FCC spectrum allocation and

auctions for 800 / 1900 band completed

Voic

e ce

ntri

c D

ata

cent

ric

2008 AT&T launches BlackBerry Bold

Presenter

Presentation Notes

AT&T Wireless offers the first national one-rate wireless service price plan, Digital One Rate, which provides subscribers a single, all-inclusive rate for incoming or outgoing calls anytime, anywhere in the United States and eliminates separate roaming and long-distance charges.

http://www.cingular.com/cell-phone-service/cell-phone-details/?q_list=true&q_phoneName=Samsung+BlackJack&q_sku=sku840008


Mobility Adoption Today Driving real-time information & location to the edge of the business

Presenter

Presentation Notes


Wireless Value Drivers

What Businesses Expect from Wireless Wireless Value Drivers • Workflow enhancers

– Work order management – Sales order quote / commit

• Knowledge enhancers – Knowledge base lookup – Mobile inventory

• Transaction enhancers

– Alerting & response – Print

• Reporting enhancers – Sales Pipeline – Executive Dashboard

INCREASE PRODUCTIVITY

REDUCE COSTS

IMPROVE CUSTOMER SATISFACTION

REDUCE STAFF

INCREASE EMPLOYEE RETENTION

IMPROVE DATA QUALITY

CREATE COMPETITIVE DIFFERENTIATION

INCREASE REVENUE

64%

52%

28%

16%

20%

8%

16%

8%

Two Areas of Focus for Today’s Businesses need to be:

1) Broad Impact from adoption of Wireless Email & Remote Access beyond executive ranks 2) Deep Impact from Mobility in the Right Business Processes


Get more done each day, respond to customers quicker and take advantage of every opportunity with AT&T

AT&T Mobility Value Prop

Presenter

Presentation Notes

To help you get the most out of the resources you have, AT&T has taken the strength of our solutions, expertise and support and optimized them for small businesses like yours. Mobility solutions are the foundation of what we do. AT&T has the largest wireless voice and data network in the nation. Our network powers a large selection of devices and applications to help your team improve their day to day performance. With AT&T’s expertise, it will be easy for you to find and use the right solutions for your business. And our partners and specialists will worry about the technology so you can focus on results. Finally, with AT&T Exclusively Business you will have access to dedicated small business service teams and exclusive savings. With AT&T solutions, expertise and support you can get more done each day, respond to customers quicker and take advantage of every opportunity.


Mobility Product Portfolio

Mail & Messaging

Laptop Mobility

Industry

Solutions

Smart Devices

Platform

Voice Services

AT&T BusinessTalk Plans

Wireless Management Tools

Device Insurance

Enterprise Paging

Presenter

Presentation Notes

This is one high level way we think about our business and I wanted to share how we are thinking about the business at the highest level <build> Platform – The foundation is AT&T Exclusively Business, a program designed to deliver a differentiated small business experience Voice Services – The strategy here is to design voice service that are specifically build for small businesses, like the recently launched Business Talk Mail and Messaging – For years we have been focused on leveraging wireless email as the thin edge of the wedge to open the data market. We have been very successful in the enterprise and consumer space, recognized as the share leader, and we intend to replicate that in the small business market. Smart Devices – Differentiate with exclusive form factors, drive the latest enabling technologies into the portfolio and bring prices to compelling levels for small business. Laptop Mobility – Grow share. Drive OEM growth. Partner with our wireline organization to leverage the business DSL segment Industry solution – make them consumable for small businesses and we will talk about this a lot today We also have our management portfolio we are building for SMB. Our online care environment, device insurance and last but not least Device Protection and Control – which is a network hosted device management and security solution.

http://www.microsoft.com/windowsmobile/default.mspx

Mobility Beyond Email

CPG – DIRECT STORE DELIVERY

INSURANCE - CLAIMS

HIGH TECH MFG – BREAK/FIX

TRANSPORTATION - AVL

HEALTHCARE – HOME CARE

UTILITIES – FIELD SERVICE

BANKING/INVESTMENTS - CRM

CONSTRUCTION – TIME/JOB/ORDER MGT

PHARMACEUTICALS - SFA

Industry / Process Examples

Email Beyond

Executive Ranks

Wireless Access to Internet, Intranets, Portals


Fleet / Asset Management • GPS-enabled devices to communicate vehicle / asset

tracking info to an enterprise computer or via a hosted solution

Location-Based Services (“LBS”) • Impact individual productivity and operations via

navigation, mapping, tracking and reporting utilizing GPS-enabled handheld devices

Field Service Automation (“FSA”) • Extend enterprise data and applications to mobile

devices providing real-time information to field personnel

Sale Force Automation (“SFA”) • Extend enterprise data and applications to mobile

devices providing real-time information to sales personnel

Improving Business Processes

Presenter

Presentation Notes

Knowing where companies are likely to deploy solutions first, we have focused our activities on the following horizontal solutions. <discuss> I am going to cover each of these in more detail in the next slides.


Case Studies

Sales Force Automation Field Service Automation


Situation • Capture orders generated during sales calls to

retail customers • Improve customer service with quick ability to

determine product availability and eliminating the need for callbacks on orders

Solution • Wireless solution deployed on BlackBerry devices

allows sales rep to check inventory and place orders • Application development was low cost and solution

was easy to deploy

Company Facts • Leading sporting goods manufacturer • Over 1,000 employees • 200 U.S. sales representatives

“Just one order paid for the solution”

Tim Oligmueller SFA Manager, adidas America

adidas America

Value/Benefits • Inventory checks and order entry

at customer location drives sales • Ability to immediately impact

customer satisfaction • Up-to-date information gives

marketing teams and buyers early look at trends

Presenter

Presentation Notes

Leading sporting goods manufacturer; over 1,000 employees; 200 U.S. sales representatives Situation: Capture “at once” business - orders generated on-the-spot during sales calls to retail customers Reduce phone calls to the office to check inventory status, avoiding the disruption of back-office workflow Improve customer service by promptly ascertaining product availability and eliminating call-backs to confirm or modify orders Gain competitive advantage in a fast-moving industry Solution: Wireless solution deployed on BlackBerry devices allows sales reps to check inventory status and place orders directly from the field On-the-spot inventory check and order entry drives “at once” sales Customer satisfaction increased by immediate response to needs Vast improvements in sales and back-office efficiency Low-cost application development; easy over-the-air deployment Up-to-date information allows marketing team and buyers to quickly spot trends - a competitive advantage for fashion-driven industry


Situation • Eliminate paper work order forms & cell phone

dispatch • Improve inventory accuracy • Capture customer signatures and drastically reduce

the time between call complete and invoice • Gain customer data for analysis and preventative

maintenance

Solution • Wireless solution deployed on ruggedized Windows

Mobile devices • Field is able to check inventory status and place

orders directly from remote location

Company Facts • Leading independent Refrigeration &

HVAC Supermarket Contractor in US • 400+ technicians

“No paperwork, it’s fantastic.” Sergio

technician, Source Refrigeration & HVAC, Inc.

Source Refrigeration & HVAC, Inc.

Value/Benefits • Reduce billing errors • Workforce management with

automatic time card entry and PO tracking

• Real-time work scheduling and dispatch, eliminating paper work orders

Presenter

Presentation Notes

Company Source Refrigeration – the leading independent Refrigeration & HVAC Supermarket Contractor in the US with 400+ technicians Business Challenges Eliminate paper work order forms & cell phone dispatch Improve inventory accuracy Capture customer signatures and drastically reduce the time between call complete & invoice Gain customer data for analysis & preventive maintenance Solution Wireless solution deployed on ruggedized Windows Mobile devices field to check inventory status and place orders directly from the field Results Real-time work scheduling and dispatch, eliminating paper work orders Ability to report on customer equipment and systems service history Standardization across all Source locations with no paper Enhance workforce management with automatic time card entry & PO tracking Reduced billing errors Easy-to-use system designed for future extensions, such as integration with customer systems Deployed nationwide to Source field force, with comprehensive online training in English and Spanish


Looking Ahead: VideoShare for Business

Key Elements:

• “See what I see while I am talking to you” • Mobile-to-mobile and (future) mobile-to-pc

interaction • Available on broad array of devices • Enterprise-grade security • Enterprise application integration Business Benefits:

• Dramatically improve quality & efficiency of communication & collaboration

• Simultaneous voice and video enables true mobile collaboration, increasing productivity

• Extend value of IM, Video Conferencing & other applications

• Expand VideoShare community across wireless & wireline users (roadmap)

Voice Call

Video Stream

2 Way Voice – 1 Way Video

Next Steps

Embrace Mobility

To Learn More

Contact:

Jason Ashton

314-266-9234 or [email protected]

mailto:[email protected]


Aitp mobility presentation 09-24-09-entmobility_updated_02-13-2012

Technology

Transcript of Aitp mobility presentation 09-24-09-entmobility_updated_02-13-2012