Airworthiness: Human Factors and the Lack of assertiveness
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Transcript of Airworthiness: Human Factors and the Lack of assertiveness
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Presented to:
By:
Date:
Federal AviationAdministrationAirworthiness
Human FactorsR1
Lack of Assertiveness
<Audience>
<Presenter>
< >
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Federal AviationAdministration
Lack of Assertiveness
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Federal AviationAdministration
Objective
• Explain “Lack of Assertiveness”
• Increase awareness of “Lack of Assertiveness”
• Give tips how you can be more assertive
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Federal AviationAdministration
Lack of Assertiveness
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Federal AviationAdministration
Lack of Assertiveness
• Speak up and be assertive.
• AMT’s have valuable
information
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Federal AviationAdministration
Lack of Assertiveness
• Assertiveness vs. aggression
• How to assert oneself
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Federal AviationAdministration
Lack of Assertiveness
• Being assertive requires effective communicating skills.
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Federal AviationAdministration
Lack of Assertiveness
• Effective communication takes practice.
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Federal AviationAdministration
Lack of Assertiveness
• Confront the issues not the individual.
• Imagine assertiveness as the middle
ground between aggression and
passivity.
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Federal AviationAdministration
Lack of Assertiveness
• You have a right to be assertive and say “No”!
• You have the right to speak up and ask for
clarification if instructions or procedures are ambiguous.
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Federal AviationAdministration
Lack of Assertiveness
• Have the conviction to state your case.
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Federal AviationAdministration
Lack of Assertiveness
• Our profession demands precise execution.
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Federal AviationAdministration
Lack of Assertiveness
• Two behavioral styles
- Relationship
- Task
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Federal AviationAdministration
Lack of Assertiveness
• A person who is high relationshiporientated and low task orientated isconsidered to have a _________ styleof behavior.
• A person who is high task orientatedand low relationship oriented isconsidered to have an ________ styleof behavior.
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Federal AviationAdministration
Lack of Assertiveness
• A person who is low in both task and
relationship orientation is considered to
have a ________ style of behavior.
• The person who is both high in relationship
and task orientation is considered to be an
________ style of behavior.
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Federal AviationAdministration
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AggressivePassive
Assertive
Perfo
rman
ce
Assertiveness
AngerOffense
AcquiesceCompromise
OthersRights
YourRights
Both Party’s RightsTeam WorkSynergy
High
Low
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Federal AviationAdministration
Lack of Assertiveness
• There are strategies to offset
effects of Lack of Assertiveness
• Get people to listen
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Federal AviationAdministration
Lack of Assertiveness
Give consequences:
If we continue….this will be the result….
Give solutions:
We could…you may want to try…I’d like to….
Solicit feedback:
What do you think?
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Federal AviationAdministration
Lack of Assertiveness
• Do not compromise your standards .
• Remember to deal with one issue at a
time and do not embellish or exaggerate.
• Stick to the facts and stay in control.
• Follow and Comply with procedures
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Federal AviationAdministration
Lack of Assertiveness
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Federal AviationAdministration
Lack of Assertiveness
• Failure to Follow Procedures- FFP– Some FFP’s go undetected!– Some FFP’s get caught!!
– Some FFPs cause injuries!!!
– Some FFP’s kill innocent people!!!!
• Like the ODDS? Like the RISK?
Be Assertive
FOLLOW PROCEDURES!!
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Federal AviationAdministration
Conclusion
• Questions or Comments?• www.faasafety.gov• General Aviation Award Program• AMT Award Program• WINGS Program• Give us your Feedback.
– http://www.faa.gov/about/office_org/headquarters_offices/avs/stakeholder_feedback/afs/field/sf_faasteam/
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