Airport Process Improvement Project

By,Jai Prakash Tiwari

Introduction• HM Airlines is major airline at MIA• HM has been loss making and recent changes in

management is trying to improve the performance

• MIA management is strongly believe in supporting HM to improve its ground operation performance at MIA

Objective• Support HM to improve ground ops performance

at MIA by reducing turn around time and provide speed up procedures in case of late arrival of aircraft

Airport Process Improvement• Ground ops at MIA is facing issues in 5 processes

MIA Ground

ops Issues

Terminal

Pax Security Process

RampBaggage

Safety

Terminal• Additional Cabin Luggage• Insufficient No of Security

personnel• Unaccompanied baggage• Improper Signage• Lighting

1 Week 1 Month 3 Months6 Months

Meetings with airlines, security staff

and authority

Installation and implementation of suggested plans

Final testing and meetings with airline to act prevention method

Proj

ect

Man

agem

ent

Additional Cabin LuggagePax Behavior• Currently passengers are

carrying multiple hand baggage

Prevention method• Discussion with Airlines• Rules announcement• Duty officer and floor executive

to have random checks

• Signage• Announcement• Information sharing with Security personnel• Unaccompanied space blocking and initial check to avoid

passenger obstruction• Installation of new lightings

Improper Signage and Lightings

• SOP to be implemented approved by Security Authority and Airlines

• Staff to be provided trainings• Special arrangements for such

incidents to avoid traffic disruptionPreventive methods• Announcement• Display messages

Unaccompanied Luggage

Pax Security Process

Pax Security Process

Pre Screening Process

X-ray Machine Location

X-ray Machine roller belt

Blockage due to

baggage trolleys

Staff Check in and Exit

Security Checkin censor alarm

Pre-screening Process• Existing Process:

– There is no guidance for passengers to prepare for security control.

• Proposed Process:– Pre-Screening process via signage or Video systems.– Train Security control staff to instruct passengers to prepare for the security

control while guiding them to their queue.

Holographic InteractionVisual Assistance System

– New York, New Jersey, Dubai, Manchester Airport, London Luton– Effective way of communication– Branding

https://www.youtube.com/watch?v=nbQjX7sYjCshttps://www.youtube.com/watch?v=_C-bCFPJaEs

X-ray Machines• Existing Process:

– X-Ray Machine Location.– Roller belt – Luggage handling post screening

• Proposed Process:– Relocated X-Ray machine after Passenger Check-In Counters– Process Improvement: Cabin Luggage and check-in luggage screening to be

separated.– Installation of new extended roller belt– Install an extra table to move the screened hand baggage.

• Stakeholders for the proposed process:– Safety & Security– Facility Management– Authorities– Airport Ops

Staff Check-in• Existing Process:

– Staff is mixing with PAX flow• Proposed Process:

– Dedicate separate channel for Staff flow including Cabin Crew with screening tools.

– Communicate the new Staff channel to all stakeholder.– Instruct Security control not to allow Staff to access the

airport via PAX Channel• Stakeholders for the proposed process:

– Safety & Security– Authorities– Airport Ops– Airline Operations

Security Sensor Alarm• Existing Process:

– No Manual control of Passenger in case of sensor alarm• Proposed Process:

– Provide Security Screening devices– Introduce new process for manual control interference when

necessary• Stakeholders for the proposed process:

– Safety & Security Authorities– Airport Ops

CIP/VIP Process Improvement

Parking Space

Dedicated Parking

CIP/VIP Process Improvement

CIP/VIP Room/

Premium Plaza

Dedicated Parking

and Gate 1,2,3

Terminal Sky View

CIP/VIP Process Improvement

Terminal Insider ViewDedicated Gate 1,2,3

CIP/VIP Room/

Premium Plaza

Ramp view Dedicated Gate 1,2,3

CIP/VIP Process Improvement

Waste Water TreatmentTemporary Plan

– An additional waste water storage– Agreement on Serviceable/Non-Serviceable

Aircraft; discount plan/concession during the construction phase

Permanent Storage Plan– Enhance capacity of Waste Water Treatment– Investment recovery plan

Tender Notice Tender Award and Construction Initiative

Construction Finalization and Implementation

Proj

ect

Man

agem

ent

1 Month 3 Month 6 Months 1 Year

BHS ProcessesPremium Baggage Tagging

– Discussion with Airlines– Implementation of differentiated baggage tagging

processManual BRS impacting LBI

– CUTE data sharing– DCS data sharing

BRS AutomationManual BRS impacting LBI

– Baggage reconciliation system (BRS)

– Baggage handling system (BHS)

– Departure control system (DCS )

– IATA Baggage Source Message (BSM)

– IATA Baggage Transfer Message (BTM)

New Turnaround Target TimeMIA target to achieve 30 min turnaround facility by tailored improvement in Terminal and airside processes

Structure Ground Handling Activities Estimated New Time (min) 0 5 10 15 20 25 30 35

placing Pax loading bridge 01:30placing aft stairs 01:30disembarking pax 07:00cabin cleaning 15:00catering front door 08:00catering rear door 08:00embarking pax 08:00retract pax loading bridge 01:00

open lower lobe hatches 01:00placing baggage belt 01:30place dolleys INB 02:00unload aft compartment 06:00unload front compartment 05:00place dolleys OTB 02:00load aft compartment 08:00load front compartment 08:00close hatches 01:00remove baggage belt 01:00

placing chocks 01:30connect 400 Hz 01:00fuelling aircraft 15:00waste water service 15:00fresh water service 02:00place towbar and truck 02:00unplug 400 Hz 01:00remove chocks 01:30

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Cost-Benefit AnalysisIncremental Landing/Day 48 Aero Reveneu Opportunity (Annual USD) Landing 17,520,000Passenger Service Charge 35,040,000Navigation Revenue 3,153,600Total Incremental Revenue 55,713,600 Investment Estimation Equipments (Scanning Device, Installation of Holograph, VDO and extra manpower) 5,571,360

Discount Offered on Landing (HM Airlines) 2,555,000Waste Water Storage 11,142,720Total Incremental Cost 19,269,080 Incremental Revenue 36,444,520

Thank You…