Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services....
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Transcript of Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services....
![Page 1: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/1.jpg)
Airport Operations
![Page 2: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/2.jpg)
Overview
1. Airline Representation2. Passenger Services3. Ground Services.4. Flight Operations.5. About Aviation Advantage.
![Page 3: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/3.jpg)
1. Airline Representation
Contract negotiation and administration.
Supervision and evaluation of contract compliance.
Inventory management.
Financial responsibility.
![Page 4: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/4.jpg)
Airline Representation:Contract negotiation and administration.
• Airport use agreements.– Ticket counters.– Common use facilities and services.– Gate and jet-way use.– Incentives and fee waivers.
• Bulk purchase programs.– Passenger services– Catering supplies.– Bag tags.– Ramp services.– Into-plane fueling.
• Bundled services.– Outsourcing above and below wing services.
![Page 5: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/5.jpg)
Airline Representation:Contract Compliance
• Station Manuals.– Preparation and maintenance of Stations Operations Manuals
implementing customer standards and requirements.– Training of all airport contract personnel.
• Performance standards and daily monitoring.– Ground handlers.– Passenger services.
• Quality control.– Periodic check rides to verify performance of vendors.
• Financial compliance– Auditing of services and invoices.– Budgetary controls.
![Page 6: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/6.jpg)
Airline Representation:Inventory Management
• Inventory controls, budgeting, purchasing and warehousing:– Boarding passes.– Bag tags.– Lost and damaged baggage claim forms.– Catering and toiletry supplies.– Alcoholic beverage controlled storage.– Cabin supplies.– In-flight magazines and related items.– Portable equipment (laptops, printers, etc.).
![Page 7: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/7.jpg)
Airline Representation:Financial responsibility.
• Pre-payments and deposits.– Budget and cash flow forecasting.
• Reconciliation of vendor invoices.– Audit and verify ramp services invoiced per turn/flight.– Audit and verify fuel uplifts and into-plane fees.– Verify catering costs and services per enplaned passenger.– Customer financial reporting for operational management
decisions and fiscal planning.– Auditing of passenger fees, airport fees, & taxes.
• Escrow accounting services.– Account reconciliation by flight.
![Page 8: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/8.jpg)
2. Passenger Services
Airline branding and visibility.Airport staffingDelay Amenities.International flights.Catering.Customer service.
![Page 9: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/9.jpg)
Passenger Services: Airline Branding & Visibility
• Airport signage.– Arrival directional signage.– Ticket Counter.– Gate
• Airline attire for contract employees– Provide attire with airline logo or other identification.
• FIDS – Provide graphics for flight information data system for airport
operations.
![Page 10: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/10.jpg)
Passenger Services: Airport staffing
• Passenger check in/ticket counter.– Reservation system compatible equipment.– Boarding passes.– Baggage – tags and excess baggage collections.– Manifest reconciliation (show, no-show, go-show).– Upgrade sales and add-collects as required.– Operator-participant agreement compliance (charter requirement).
• Gate personnel.– Boarding procedures and announcements.– Passenger manifest reporting.
![Page 11: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/11.jpg)
Passenger Services: Coordination
• Delay amenities.– Policy and procedure implementation.
• Meal vouchers.
• Hotel and transfer vouchers.
• Shuttle buses.
• Re-accommodation on other airlines.
• International flights.– International departure/arrival procedures.– Security compliance.
![Page 12: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/12.jpg)
Passenger Services: Catering
• Catering– Budget and cost of goods by flight.– Menu and vendor selection.– Supplies and inventory control.
• Snacks and meals.• Beverages.• Alcohol sales.• Flight by flight reconciliation.
– Arrange for crew meals as required.– USDA regulatory conformance for international flights.
![Page 13: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/13.jpg)
Passenger Services: Customer Service
• Baggage service.– Customer care for lost and damaged bag claims via toll free
number and e-mail.– Coordination and delivery of misplaced bags.
• Reservations.– On-line (web bookings).– Call center operations.– Software customized to customer requirements for yield, loads,
manifests, accounting and management.
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3. Ground Services
Aircraft ramp services.
Baggage.
Push back and towing.
Ground support equipment.
Into-plane fueling.
De-icing.
Cleaning.
International flights.
![Page 15: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/15.jpg)
Ground Services: Aircraft Ramp Services
• Baggage.– Loading and unloading of baggage into or from the
aircraft.– Baggage handling and transfers.– Assist in weight and balance issues.
• Aircraft push back and towing.– Tugs and tow bars for customer aircraft.– Aircraft marshalling.– Aircraft parking: hard stand and RON.
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Ground Services: Aircraft Ramp Services, cont’d.
• Ground support equipment.– Air conditioning– Air-start– Ground power unit (GPU).
• Into-plane fueling.– Fuel release coordination.– Tracking/auditing of uplift receipts.– Price monitoring for competitive cost.
• De-icing.
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Ground Services: Aircraft Ramp Services, cont’d
• Cleaning– Cabin cleaning.– Lavatory servicing.
• International flights.– Arrival/departure gates.– Waste management.
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4. Flight Operations
Flight Tracking CommunicationsSupport ServicesLoad Control
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Flight Operations: Flight Tracking
• Customer aircraft.– Monitor all customer aircraft by satellite and station
reporting to determine down line decisions, delay tactics and sub-service, if needed.
• Related aircraft– Monitor aircraft of other airlines who are on the “call list”
for sub-service to determine best options quickly in the event of a mechanical.
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Flight Operations: Communications
• Airline and station messaging.– Establish procedures via SITA, e-mail, fax, phone and radio.
• Regulatory agency reporting.– APIS.– Passenger manifest.
• Schedules– Issue airline operational schedule to ground handlers, passenger
services contractor and airport officials.• FLIFO.
– Update flight information for reservation center and down-line stations.
![Page 21: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/21.jpg)
Flight Operations: Support Services
• Landing Rights.– Arrange and coordinate international landing rights and approvals
foreign governmental agencies, US Customs, US Department of Agriculture (USDA) and Immigration and Naturalization Services (INS).
• Route Planning.– Assist airline dispatch with most cost effective options considering
crews, fuel, customs, etc.
• Crew Service.– Crew accommodations and airport transportation.
![Page 22: Airport Operations. Overview 1.Airline Representation 2.Passenger Services 3.Ground Services. 4.Flight Operations. 5.About Aviation Advantage.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a27d6550346545e8b4704/html5/thumbnails/22.jpg)
Flight Operations: Load Control
• Weight and balance.– Participate in and/or make decisions regarding weight
and balance issues on flights.– Arrange for transport and delivery of any passenger
baggage removed due to operational reasons.
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About Aviation Advantage
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Airports
• Aviation Advantage has existing relationships in:– 75+ domestic airports.– Caribbean and Central America airports.
• Aruba• Costa Rica• Dominican Republic.• Puerto Rico.• Bahamas.• Virgin Island (British/US).• Martinique.• Cayman Islands.• Mexico• Belize.