AircraftIT MRO Journal Vol 3.4 Autonomics and the Network of Everything (NoE)

White Paper IFS AeroSoft Systems Case Study China Airlines Columbia Helicopters with IDMR SolutionsPLUShellip How I see IT News Upcoming and Past Webinars past Webinar focus MRO Software Directory

V34 bull OCTOBERNOVEMBER 2014

PAPERLESS AND MOBILE MAINTENANCE SPECIAL INTEGRATION

Mobile MRO as part of the ERP

CASE STUDIES Columbia Helicopters Paperless MRO

China Airlines MampE IT Upgrade

Digital capability and mobile technology have transformed the value of IT by putting what you need where you can access it

It was only a few decades ago when IT first entered the business world Then it was seen as a tool with which simple but repetitive and lengthy processes could be automated and large tables or charts printed to put records where they were needed Well up to a point The printed reports were often massive structures whose weight and size meant that they could only be viewed on a sturdy surface

Things moved on to where IT became the infrastructure of the business mdash the means by which users could access all of the records they needed but one departmental silo at a time through a heavy CRT screen on their desk The PCs continued to get smaller but the process hardly progressed until digital technology big data and mobile capability converged with IT to change everything

Today we donrsquot so much access records as view solutions drawing on information generated in all parts of the business and presented to us wherever we are on whatever device we are holding

in the form most useful to us and in real time It has transformed the ways people work and generated fantastic opportunities to add value to the processes that have to be completed

In this issue wersquoll be looking at how a major airline when upgrading its MRO IT took the opportunity to leverage new capabilities and create a more cost-effective and leaner process with long-term value Therersquos also an article about implementing a paperless regime in an MRO environment that has to reach out into the field as well as operate a busy engineering hangar Last issuersquos paper on systems integration is concluded with considerations of how the kind of integration that users would find useful can be achieved And we look at how mobility can be much more valuable when integrated into a wider ERP

Quite enough for one issue you might think but therersquos also how Michael Denis sees IT as thought provoking as ever and our usual overview of news and information affecting your sector as well as some of the deals that have been concluded Aircraft IT live demonstration webinars are previewed and the recorded archive reviewed to help readers research the software market from the convenience of their own desk and to find a package that could meet their needs by accessing past webinars with more focus than ever and booking their place on future webinars Itrsquos a valuable resource for which readers simply need to register

Itrsquos Aircraft IT MRO information that you can use

Ed Haskey

04 NEWS amp TECHNOLOGYNothing stands still in the world of the MRO IT professional Reading Aircraft IT MRO News at wwwaircraftitcomMRO and here in the Aircraft IT MRO e-journal is a great way for busy professionals to keep up to date with the latest developments

18 CASE STUDY SAFER FASTER BETTERHoung Wang Vice President Engineering Division ndash China AirlinesWhen upgrading its MRO IT to the latest standards China Airlines took a business-like approach that has already paid dividends in cost savings and lean processes

22 UPCOMING LIVE MRO SOFTWARE DEMONSTRATION WEBINARA preview of the live MRO software demonstration webinars featuring Commsoft on 16th October 2014 and Flatirons Solutions on 13th November 2014

23 COLUMN HOW MICHAEL DENIS SEES ITAutonomics and the Network of Everything (NoE)The Internet of things is becoming a lsquomust usersquo in any talk about technology the simple term relates to concepts that are anything but simple but they are useful

24 WHITE PAPER CMS AND MRO SYSTEMS INTEGRATION PART 2Thanos Kaponeridis CEO amp President AeroSoft Systems IncThis second article considers how the systems integration that would be so useful to MRO businesses might be achieved and what hurdles would need to be overcome

28 PAST WEBINARS KNOWLEDGE TRANSFER AND ACCESS FOR INDUSTRY EXPERTS View Video Recordings of our Past Live MRO Software Demonstration Webinars See full information and view video recordings of past Live MRO Software Demos including Mxi Technologies Hexaware and TRAX

30 CASE STUDY PAPERLESS END-TO-END AIRCRAFT MAINTENANCEIsrael Revivo President amp CEO IDMR Solutions Paul Myrand Project Manager Columbia HelicoptersWhen Columbia Helicopters Inc (CHI) wanted to move towards a paperless environment for their MRO system it posed a challenge for their solution providers

34 PAST WEBINAR FOCUS IPAD AND MOBILE MRO SOLUTIONSFinding the right iPad and Mobile MRO solution to match your requirements is so much easier if you search the library of recordings of Aircraft IT Past Webinars by category

36 WHITE PAPER MEETING THE NEW MRO ORDEREspen Olsen European Director for Aerospace amp Defense at IFSGiven how MRO and demands on engineers are changing a mobile solution is attractive but integrated into a larger ERP system mobile can do so much more

41 MRO SOFTWARE DIRECTORYA detailed look at the worldrsquos leading MRO IT systems

AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group The entire contents within this publication copy Copyright 2014 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers Content may not be reproduced without the strict written agreement of the publisher The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher The publisher does not guarantee the source originality accuracy completeness or reliability of any statement information data finding interpretation advice opinion or view presented

AircraftIT MRO PublisherEditor Ed Haskey E-mail edhaskeyaircraftitcom Telephone +44 1273 454 235 Website wwwaircraftITcom

V34 bull OCTOBERNOVEMBER 2014Welcomehellip

CLICK HERE Send your feedback and suggestions to AircraftIT MRO

CLICK HERE Subscribe for free

Copy EditorContributor John Hancock E-mail johnaircraftitcomMagazine Production Dean Cook E-mail deancookmagazineproductioncom

For a hands-on experiencevisit ramco booth at

Nbaa 2014 Orlando FLBooth 4465 Oct 21-23

MRO Europe 2014 Madrid SpainBooth 1503 Oct 08-09

ramcocomaviation

INTERACTIVE Click here for a demonstration

OCTOBERNOVEMBER 2014 | AIRCRAFT IT MRO | TECHNOLOGY amp NEWS | 5

HONEYWELL AEROSPACE SELECTS FLATIRONS FOR TRAINING DEVELOPMENT SERVICES TO ACHIEVE SIGNIFICANT COST SAVINGS BY REUSING CONTENT ACROSS TECHNICAL PUBLICATIONS AND TRAINING

FLATIRONS Solutions announced in late September 2014 that Honeywell Aerospace a provider of products and services to commercial defense and space aircraft worldwide has selected the Flatironsrsquo Training Services group to serve as its primary developer for training content The contract includes developing new training materials updating existing source materials and making modifications to training content used by Honeywellrsquos employees and customers for servicing and maintaining Honeywell products The selection of Flatirons which also serves as Honeywell Aerospacersquos single global supplier for technical publications services allows Honeywell Aerospace to achieve significant cost savings by reusing technical publications content in its training materials

In 2009 Honeywell Aerospace selected Flatirons as its global supplier for technical publications services covering more than four million pages and 40000 documents annually ldquoWhen seeking a partner for the development of training content our objective was to reduce the overall costs by reusing technical publications content in the development of training materialsrdquo said Lewis Mallory Director Flight Sim Support Technical Publications amp Customer Product Training for Honeywell Aerospace

In collaboration with Flatirons 75 of Honeywellrsquos illustration content in training materials is reused directly from existing technical documentation This amounts to a 32 cost savings for the overall project when compared to the costs of recreating and duplicating illustrations for each training project

ldquoRe-use of technical content across documents or between technical publications and work instructions is a highly desired practice in many industriesrdquo said Geoffrey Godet president and CEO of Flatirons ldquoBecause Flatirons provides both technical publications and training content development services

customers like Honeywell can reuse content to achieve accurate high-quality technical information at reduced costsrdquo

Flatironsrsquo Training Services group is ISO 90012008 certified Its technical writers illustrators and multi-media developers use the Six Sigma process to ensure accurate high-quality information throughout the content lifecycle

ACCELERATED GROWTH TRIGGERS FLATIRONS EXPANSION IN NORTH AMERICA NEW CUSTOMER DEMAND TO BE SERVED FROM FLAGSHIP OFFICE IN BOULDER COLORADOAT the beginning of October 2014 Flatirons Solutions announced that accelerated growth has spurred expansion of its North American operations and the opening of its new flagship office in Boulder Colorado

Flatirons has forecasted a 37 growth rate for 2014 following revenue increases of 33 percent and 13 percent in 2013 and 2012 respectively Year-on-year growth comes from greater demand for Flatironsrsquo comprehensive set of CLM solutions and services that help customers across multiple industries deliver the right information at the right time to the right people while controlling costs and meeting often complex information requirements

ldquoOrganizations today are faced with some of the most pressing content lifecycle management challenges they have seen in decadesrdquo said Geoffrey Godet Flatironsrsquo CEO ldquoWhether adapting to information requirements driven by the most modern aircraft being introduced the need to organize and use rich media to produce graphically rich multi-media driven and personalized products for consumers or the basic need to retire out-dated and expensive business applications that maintain regulated data organizations of all types must do so efficiently and in the most cost-effective way possible Flatirons together with its network of partners is uniquely positioned to help customers meet these challenges head onrdquo

ldquoSuch a strong response to our CLM solutions from customers like General Electric BMO Harris Bank the LATAM Airlines Group Whirlpool McGraw Hill Education and others has driven rapid expansionrdquo said Greg Beserra Flatironsrsquo chief operations officer ldquoThe bulk of this demand will be addressed from our larger modern office in Boulder Coloradordquo

ldquoFlatironsrsquo choice of Boulder and its new 37000 square foot office reflects the companyrsquos strong history and continued commitment to both the local community and our top-notch staffrdquo said Godet ldquoBoulder is a thriving technology community with many of the best and brightest people We designed an office that gives our team the ability to brainstorm the next innovation in a huddle room tackle customer issues by drawing on the whiteboard walls or just take a break with a bike ride on Boulderrsquos extensive trail system right outside our back doorrdquo

Flatirons grows the business and opens new flagship office

0 25 50 75 100

3C

4C

50K

50C41M41Y

Job Number BOEG_BCAG_CAS_6246M_GClient Boeing

Date 92214

File Name BOEG_BCAG_CAS_6246M_G

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Fonts Helvetica Neue 65

Media AircraftIT MRO eJournal

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Live

Trim 136mm x 180mm

Bleed

Gutter

Production Artist S Bowman

Retoucher

GCD P Serchuk Creative Director P Serchuk Art Director J Alexander Copy Writer P Serchuk Print Producer Account Executive D McAuliffe Client Boeing Proof Reader Legal Traffic Manager Traci Brown Digital Artist Art Buyer Vendor Garvey Group

Product Commercial Airplane Company ApprovedDateInitials

PUBLICATION NOTE Guideline for general identification only Do not use as insertion orderMaterial for this insertion is to be examined carefully upon receipt

If it is deficient or does not comply with your requirements please contact Print Production at 310-601-1485

Frontline Communications Partners 1880 Century Park East Suite 1011 Los Angeles CA 90067

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Whateverrsquos in your fleetitrsquos now in our toolbox

Your fleetrsquos growing Your fleetrsquos changing And the Boeing Maintenance Performance Toolbox

is changing with you providing new tools designed for the digital airline to meet your evolving

needs Tools for your entire fleet no matter the OEM Tools accessible anywheremdashfrom web

to tabletmdashwith or without connectivity New tools to keep your maintenance at the forefront of

innovation and efficiency and your airplanes in the air where they belong

wwwboeingcomboeingedgeinformationservices

China Airlines is Taiwanrsquos largest airline Over the years the passenger and cargo carrier has developed an international reputation for

delivering superior customer service having recently been voted airline with the top mind-share according to a leading business management magazine

A SkyTeam airline alliance member since 2011 China Airlines is committed to promoting innovative high-quality passenger experience and caring services including the retrofitting of Boeing 747-400 aircraft with brand new seats and entertainment systems in-flight meals that combine the best of Chinese Western and Taiwanese cuisine as well as mobile phone and online services that satisfy passengersrsquo demand for convenient access

CHINA AIRLINES mdash AT A GLANCEbull Founded in 1959bull The largest airline in Taiwanbull SkyTeam airline alliance member since September

2011bull Fleet 80

bull A330-300 A340-300bull 737-800 747-400 747-400F (cargo)bull 27 on order (including777-300ER)

bull Hub Taipeibull Destinations 120 domestic and international

destinations in 29 countriesbull Employees 11000 worldwide bull Subsidiaries Mandarin Airlines Tigerair Taiwan bull 2013 Revenues TWD131753 million

This case study details how its commitment to standardized Maintenance Repair and Overhaul (MRO) practices mdash supported by Mxi Technologiesrsquo Maintenix system mdash is enabling a lsquobest in classrsquo maintenance unit that is helping drive significant business performance returns

A COMMITMENT TO PASSENGER SAFETYIt should come as no surprise that the primary goal of any commercial aircraft operator is to deliver the best service possible for its customers While this entails a number of factors to support customer loyalty mdash reliable departures and arrivals friendly and helpful staff in-flight comfort and entertainment innovative rewards packages and trip promotions mdash the most fundamental of all is the promise of passenger safety As Taiwanrsquos largest air carrier operating in a highly dynamic and competitive market in the Asia-Pacific region we have no choice but to continue to consolidate our reputation as an industry leader in this area Over the years we have implemented a number of key in-house flight safety programs designed to foster an open and highly-collaborative environment

dedicated to preventing safety incidents both in the air and on the ground Of note for instance arehellipbull China Airlinersquos Safety Management System (SMS)

systematically manages all forms of aviation risks in areas such as flight operations in-flight services and ground handling We have a safety report policy that encourages employees to quickly and honestly report all identified incidents and hazards in the spirit of reducing the probability of unsafe incidences

bull An Aviation Quality Database built within the SMS was introduced in 2013 to more efficiently collect work process issues conduct risk assessment take appropriate risk control measures and monitor the subsequent status

bull A Line Operations Safety Audit (LOSA) was also established to enable experts and trained observers to collect and assess data on flight crew behavior and strategies for managing threats and correcting errors By identifying the strengths and weaknesses of an airline LOSA is a means for China Airlines to self-assess its safety margins in flight operations

Aviation safety is China Airlinesrsquo utmost mission mdash each and every employee is fully committed to it by integrating safety consciousness into our operations system design and organization

EFFECTIVE MAINTENANCE OPERATIONS A PREREQUISITE FOR SAFETY The Engineering amp Maintenance Organization (EMO) is no exception to this rule In fact we consider the quality assurance of maintenance work as the best foundation for flight safety Since the formation of our maintenance unit in 1959 China Airlines has worked hard to certify staff and operations according to latest safety regulations and practices Today we are the largest and most modern aircraft body maintenance center in the region We count on more than 1200 professionals working out of five hangars to deliver a complete range of internationally certified line heavy and shop maintenance work on various types of aircraft and engines both for our own passenger and cargo fleets and for over 40 other domestic and international airlines

We never rest on our laurels in our dedication to safety but continue to evaluate and monitor the training and certification of all maintenance personnel to ensure ongoing compliance with new and evolving CAA certification requirements This commitment inevitably found its way into the EMO back office mdash specifically how we function on a day-to-day basis and what systems are used to support our maintenance operations

Our network of legacy mainframe systems often could not deliver the data insights we felt were critical if we wanted to evolve the business and introduce new efficiencies For the most part these systems worked in siloes each isolated from the others and

Safer faster betterHoung Wang Vice President Engineering Division ndash China Airlines explains how modern MRO IT is playing a key role in performance excellence at China Airlines

18 | CASE STUDY CHINA AIRLINES | AIRCRAFT IT MRO | OCTOBERNOVEMBER 2014

OCTOBERNOVEMBER 2014 | AIRCRAFT IT MRO | CASE STUDY CHINA AIRLINES | 19

each operated by its own set of processes for capturing and storing data This made it very difficult to access and share timely maintenance information across the organization

In our highly competitive marketplace we understood

that success would hinge solely on factors that could be controlled namely driving greater operational efficiencies With the need to fulfil aggressive corporate expansion plans coupled with the need to accommodate an evolving fleet we soon recognized

that it was no longer viable to continue with the status quo Subsequently China Airlines committed to investing in more modern IT systems to support the business including EMO

EVOLVING THE EMO DEPARTMENTThe search for an MRO IT solution extended beyond simply selecting a system that could do a better job of storing maintenance transactional activity or executing existing maintenance processes This initiative was based on three key objectivesbull Integrate the entire EMO department using a single

seamless approachbull Strengthen configuration control and record

keeping for more agile compliance reportingbull Minimize in-house system customizationsIn addition to generating substantial cost savings we were motivated by the possibility of driving stronger visibility into our operations both lsquoday of rsquo and

historical Doing so would not only simplify ongoing compliance with regulatory standards it would also help us better understand why things happen and how through preventative maintenance we could best minimize the risk of it happening again in the future Such proven practices would typically lead to better performance and greater productivity during all maintenance visits both scheduled and unscheduled Based on these goals we engaged in an active market assessment of vendor solutions We eventually turned to Mxi Technologies and its Maintenix software as the best option capable of supporting the increasing sophistication of our fleet and our demand for operational efficiencies in line with corporate strategy

We envisioned Maintenix to be our system of record for maintenance and engineering needs across our entire fleet of Boeing and Airbus airplanes as well as those aircraft handled by our burgeoning third-party maintenance services practice It offered the promise

ldquohellipwe consider the quality assurance of maintenance work as the best foundation for flight safety Since the formation of our maintenance unit in 1959 China Airlines has worked hard to certify staff and operations according to latest safety regulations and practicesrdquo


DELIVERING ON THE FLIGHT OPERATIONS PROMISE

Watch the new video series from Mxi Technologies and discover how Maintenixreg delivers information insights across maintenance operations control maintenance planning and maintenance supply chain

Watch them all today at wwwmxicom

MAINTENANCE OPERATIONS CONTROL MAINTENANCE PLANNING MAINTENANCE SUPPLY CHAIN

ldquoIn addition to generating substantial cost savings we were motivated by the possibility of driving stronger visibility into our operations both lsquoday ofrsquo and historicalrdquo

of a full end-to-end suite including functionality for maintenance program management configuration management engineering planning materials management and line heavy and shop maintenance

From the outset we opted for a phased implementation approach While the conventional wisdom among some is to proceed with a full system implementation from the start we were looking for the path with the least risk A phased approach offered us the ability to gradually wean ourselves off legacy systems and build in the necessary integrations to others most notably to our SAP ERP system It also gave us the time to effectively handle change management among staff who would need time to acclimatize to a new system Most importantly it allowed us to evaluate progress and measure results at key intervals assessing fit to the overall business plan and implementing necessary modifications before moving on to the next stage

The project was split into two key phases mdash with the first phase focused on core competencies in engineering planning and technical records management We have already successfully achieved the completion of this phase introducing key usability and process enhancements across the entirety of our MRO operations

The final phase currently underway supports our move to real-time management of line and heavy maintenance events as data is captured at the point of maintenance execution This will be of significant benefit to the growth areas of our business namely our expanding third-party MRO services for global customers such as Continental Airlines FedEx Korean Air and Japan Airlines among many others

The Maintenix system will also extend its footprint into such specialty areas as materials management For instance China Airlines currently uses a warehousing system called ASAR or Automatic Storage Automatic Retrieval ASAR is quite robust capable of retrieving information on more than 120000 parts and materials


within just 50 seconds of inquiry To capitalize on this power we plan on integrating the system with Maintenix This will enable a completely seamless lsquoJust in Timersquo supply model helping us cost-effectively execute timely parts requests and fulfillment in line with increasingly competitive serviceability targets

POSITIVE RETURNS TO DATETo keep a finger on the pulse of project success every month we conduct a Time Quality Cost (TQC) assessment measuring the impact of the new Maintenix system against 18 operational metrics Despite only being in the early stages of phase two we are already seeing tangible benefits in the way we conduct our maintenance practices Of significance arehellipbull A 10 per cent increase in line management process efficiencies resulting in annual cost

savings of US$560000bull A 3 per cent increase in A Checks delivery efficiencies resulting in annual cost savings of

US$213000bull An average reduction of 30 days layover in scheduled aircraft maintenance resulting in

savings of US$1352000 (DVC)bull An average reduction of 25 days layover in unscheduled aircraft maintenance resulting in

savings of US$1133000 (DVC)Collectively the positive results we have experienced to date cannot be understated Optimizing the way we perform line and A Checks coupled with the significant reduction in layover times mean our aircraft are spending more time in revenue-generation mode and less time in the hangar

Factoring in the cost reductions achieved to date we are setting ourselves up well for stronger financial performance In 2013 alone China Airlines saw its EMO operating costs go down by US$35 million mdash a significant achievement when you consider how the marketrsquos increasingly competitive nature is forcing operators to deliver greater services with fewer resources

Moving forward taking advantage of the real-time logistical support and complete cost

Maintenix Capacity Summary

Maintenix Planning Viewer

Maintenix Work Package

Maintenix Station Capacity

analysis afforded by the Maintenix system we expect to further increase our maintenance cost control and drive continuing improvements in repair quality and efficiency

PROVEN PRACTICESThe success of any MRO project is naturally rooted first and foremost in having a modern comprehensive system that is backed by a committed team of professionals We have been very fortunate to work with a knowledgeable and helpful team from Mxi throughout the project However other key factors go a long way to ensuring a smooth transition and faster time to returns Over the course of the project to date we have recognized a few

proven practices that have contributed greatly to making this a positive experience

Naturally every MRO IT project will come with its own unique challenges and needs Fundamentally though there are three paramount practices that would serve to help any operator of any size tackle the task of evolving maintenance IT and operationsbull Maintain executive buy-in mdash no matter the size or scope of the

project it all starts with the top level of the airline Unless they are wholly committed the project will not meet its objectives From the start China Airlinesrsquo MRO IT modernization project has received strong support from the Executive Steering

AuthorHOUNG WANGVICE PRESIDENT ENGINEERING DIVISION ndash CHINA AIRLINES

Mr Houng Wang is responsible for all Engineering activities at China Airlines including system engineering engineering planning

supply technical information planning and accounting He joined China Airlines in 1982 as a mechanic Since then he has filled different functions and has held various senior positions within the airlinersquos Engineering and Maintenance Organization Prior to his current post he was Vice President of Quality Assurance

AbouthellipMXI TECHNOLOGIES

Mxi Technologies is a provider of integrated and intelligent maintenance

management software support and services catering to the global aviation industry including commercial and defense operators third-party MROs and OEM aftermarket service providers Maintenixreg software is designed to help aviation organizations maximize the revenue potential of their aviation assets through standard lean and predictable maintenance Featuring a modern web-based and mobile-enabled architecture Maintenix delivers advanced capabilities such as controlled workflow automated maintenance and materials planning point-of-maintenance access to real-time information and paperless execution and compliance Mxirsquos customers range from small organizations to the largest global enterprises with single to multi-site deployments

INTERACTIVE Give us your opinionClick here to have your say

INTERACTIVE Subscribe hereClick here to read all future editions


ldquohellipoptimizing our Engineering amp Maintenance Organization will go a long way to maintaining a positive customer experience and driving greater brand loyalty Most importantly it supports our unending commitment to delivering the safest and most reliable passenger and cargo servicehelliprdquo

Committee They understand the implications and complexity of such an undertaking and how there may be bumps along the way Having senior management in our corner has helped us stay on course maintain focus on the corporate objectives in play and make the hard decisions with greater confidence

bull Keep the communication lines open mdash this is particularly important in handling the change management hurdles typical of IT projects of this size At China Airlines we have built a strong team of dedicated professionals who consistently champion the cause to the broader user base Providing regular status updates and encouraging feedback fosters a shared sense of ownership and pride in the project This cultivates more openness to embracing change for the good and helps everybody stay mindful of the higher goals at hand

bull Measure measure measure mdash as mentioned earlier we took a phased rollout approach in order to grant us the time to repeatedly measure project impact at key intervals along the way Doing so helps maintain project alignment against core corporate objectives identifying any issues or hurdles and adjusting implementation plans accordingly to get the project back on course It also helps with the broader change management issue Taking the time to identify and promote quick wins and early returns along the way both validates system performance and gradually dilutes user skepticism

MAINTENANCE IT AS A MANAGEMENT PRIORITYThere is no denying that modern information technology has the power to exercise significant influence over business performance For airlines looking to differentiate from the competition innovation should be a top strategic imperative China Airlines understands this all too well We firmly believe that optimizing our Engineering amp Maintenance Organization will go a long way to maintaining a positive customer experience and driving greater brand loyalty Most importantly it supports our unending commitment to delivering the safest and most reliable passenger and cargo service in the industry

With a proven implementation plan and supported by a committed vendor and internal team of champions China Airlines is on the right path to making its business performance objectives a reality helping us remain agile and top of mind in todayrsquos highly-competitive market n

22 | WEBINARS | AIRCRAFT IT MRO | OCTOBERNOVEMBER 2014

Upcoming Live Software Demonstration Webinars at wwwaircraftitcomMROWebinarsaspx this October and NovemberThis October and November will bring a great opportunity for readers to attend a program covering one the digital future for MampEMRO software solutions To find out more about the digital future what it will mean for MampEMRO what changes it will bring and how to prepare for it yoursquoll save a great deal of time and gain a lot of what yoursquoll need to know to inform a good decision by simply attending this informative webinar with a leading software solution provider

Sign up to free live online software demonstrations for a perfect introduction to the worldrsquos leading MRO Software vendors and to learn how they can assist and add value to your operations

n WEBINAR OVERVIEWRegister to attend this Webinar and for an excellent chance to view a live online demonstration of one of the industryrsquos leading and most cost effective end-to-end aircraft MampEMRO IT Solutions OASES from Commsoft During the Webinar you will see some cutting-edge new developments in MampEMRO Software including Electronic Tech Log (eTechlog) and Technical Records Management Repetitive Defect Investigations and Reliability Reporting

The Webinar will begin with a high level tour of OASES and the rich functionality the software provides including Continuing Airworthiness Planning Production Line Maintenance Control Material Management Commercial Management Warranty You will see how the different modules seamlessly integrate with each other and with other IT solutions such as an eTechLog creating significant

company-wide increases in efficiency via the sharing of dataThen the Commsoft experts will provide a detailed live

demonstration of some of the OASES system highlights and latest cutting-edge MampE MRO software developments

n HOW TO SIGN UP FOR THE WEBINARClick on the lsquoRegister for Webinarrsquo link select your preferred Webinar Session and enter your details Full instructions on how to access the Webinar will be emailed to you

If you canrsquot attend the live Webinar Sessions sign up anyway and you will receive immediate access to the Webinar recording as soon as it is loaded to the Aircraft IT Website

n SESSION 1 16th October 2014 0630 GMTUTC


n DURATION 1 hour plus QampA

LIVE MampE MRO SOFTWARE DEMONSTRATION OF OASES WEBINAR [ETECHLOG amp TECH RECORDS RELIABILITY REPORTS REPETITIVE DEFECT INVESTIGATIONS]

INTERACTIVE Join the free webinarClick here to view full details and sign up for this webinar

n WEBINAR OVERVIEWAre your mechanics suffering from tablet envy Does it seem like all other departments apart from engineering get all the cool tools whilst the benefits in maintenance are actually greater

Did you know that the average wide body aircraft generates around 8000 sheets of paper from maintenance activity each year The cost of paper distributing it faxing it archiving it shipping it storing it and so on amounts upwards of up $5000 per aircraft per year after year Not to mention the headache for engineers filling out known data on paper forms labor productivity aircraft cycle time and utilization inefficiencies of interpreting dirty-finger-print copies and the duplication of effort between paper and IT systems It is time that we moved to a paperless industry

Register to attend this webinar and you will learn how Flatironsrsquo CORENA Knowledge Center and CORENA Pinpoint Mobile are delivering real paperless solutions to real line and base maintenance mechanics delivering real efficiencies and real cost savings Learn how our mobile solutions deliver knowledge to mechanics at the point of performance where OEM technical publications are put onto tablets in the hands of the people who matter and how mobile electronic task cards are set to revolutionize the way we carry out maintenance



n SESSION 1 13th November 2014 0700 GMTUTC



ENABLING THE MOBILE WORKFORCE TO INCREASE AIRCRAFT UTILIZATION


to optimize asset utilization labor productivity and supply effectiveness Networked autonomics are alive and well in aviation But these initial capabilities have been stove piped along OEM specific closed proprietary networks

MRO business networks need open universally interoperable MRO technology networks in order to optimize planes parts people and plants across the industry

The last elements of an open modern set of data and content standards are being put in place by the Aerospace and Defence Industries Association of Europe (ASD) via the SX000i specifications The open autonomic MRO Network of Everything is about to become a reality At least thatrsquos how I see IT n

Michael Denis How I see IT

ldquoItrsquos Official The Internet Of Things Takes Over As The Most Hyped Technologyrdquo wrote Gil Press on Forbescom announcing Gartnerrsquos annual Hype Cycle report on Emerging Technologies

So what is ldquoThe Internet of Thingsrdquo (IoT) and what does it have to do with aviation MRO

IoT isnrsquot about the Internet nor about Things rather itrsquos about machines connected across networks of autonomous agents automatically processing events without human intervention to create value by adaptively analyzing big data to diagnose and prognosticate granular knowledge in order to provide value to human consumers of one

Wow ndash thatrsquos a mouth full of consultanteseLike many innovations the capabilities of IoT originated in military

research and development Network Centric Warfare and Network Centric Operations (NCO) were strategic capabilities undertaken by the US DOD UK MoD and NATO in parallel with Swedenrsquos Network Based Defense (NBD) NCO and NBD leverage previous capability developments commonplace in AampD (Aerospace and Defense) such as Reliability Centered Maintenance Condition Based Maintenance and the Machinery Information Management Open Systems Alliance (MIMOSA)

Central to NCONBD methods and capabilities is the concept of sense and respond Sense and respond logistics (SampRL) is commonly equated with autonomic logistics but in fact SampRL only includes the non-adaptive mechanics of Machine-to-Machine (M2M) and Machine-to-Human (M2H) transactions The Network of Everything (NoE) adds to SampRL and IoT Human-to-Human (H2H) interactions collaboration knowledge formation and complex decision making

Diagnostics prognostics health management are common terms in both medicine and aviation service lifecycle management Another common term adapted from biology is autonomic The autonomic nervous system is the involuntary autonomous and automatic control system for visceral organs functioning below the level of consciousness The characteristics of an autonomic system are automatic autonomous and adaptive Hmm sounds a bit like what those technology geeks were describing for the Internet of Things

Lockheed Martin Aeronautics developed the Autonomic Logistics Information System (ALIS) for performance based service lifecycle management of the F-35 Lightening II Joint Strike Fighter New generation commercial aircraft create up to 1 terabyte of data per flight from the plethora of sensors on board That data is being processed in flight and post flight combined with human actions and content and then analyzed to prognosticate who should do what where and when in order

Autonomics and the Network of Everything (NoE)

OCTOBERNOVEMBER 2014 | AIRCRAFT IT MRO | MICHAEL DENIS | 23

INTERACTIVE Get involved with the debateClick here to send comments

Michael Wm Denis Vice President Strategy amp Marketing Flatirons Solutions

INTERACTIVE SOURCES Click below to read moreFORBES Itrsquos official The Internet Of Things Takes Over Big Data As The Most Hyped TechnologyGARTNER Hype Cycle for Emerging Technologies 2014WIKIPEDIA Autonomic nervous system referencing Dorlandrsquos Medical DictionaryLOCKHEED MARTIN AERONAUTICS Autonomic Logistics Information System (ALIS)Lockheed Martinrsquos Autonomic Logistics

Information System (ALIS)

24 | WHITE PAPER AEROSOFT | AIRCRAFT IT MRO | OCTOBERNOVEMBER 2014

CMS and MRO systems integration ndash Part 2In an industry full of standards Thanos Kaponeridis CEO amp President AeroSoft Systems Inc considers the challenges of electronic data interchange

OCTOBERNOVEMBER 2014 | AIRCRAFT IT MRO | WHITE PAPER AEROSOFT | 25

In the previous issue we considered some of the underlying causes of a seeming inability to integrate the various MampE and CMS systems that we use In this issue wersquoll consider some specific matters and some

thought processes that might just take us forward to the more integrated environment that people have been seeking for decades However to begin with we have to say the process is complicated which is both a challenge and a block to true standards-based CMS and MRO systems evolution Letrsquos consider a couple of examples to illustrate what I mean

TOOLBOX VS PURE ISPEC2200 OR S1000DSay you start making your COCs in Toolbox then extract the collection (for a Boeing 777 it would be iSPEC2200 in the case of a Boeing 787 it would be edits to the data modules in S1000D) If you extract them in SGML or XML such content does not parse against the iSPEC2200 DTDs or S1000D Rev 30 So when yoursquore looking in Toolbox and considering what content you can extract directly from it you will have to do work to actually make it comply with the open standards established by ATA Take the Service Bulletin for example we had a case in the last few months Itrsquos now at about revision 9 of the DTD and accidentally one of our customers inserted a revision 4 service bulletin in SGML Unfortunately therersquos a slight difference between the two in rev4 effectivity was quoted as text in a para in rev9 itrsquos quoted as table data The result is that we have an application build looking for a new table that isnrsquot going to find it inside a para

Consider the MTCM Boeing has an MTCM and so does Bombardier but theyrsquore not the same structure and MTCM per se is not part of iSPEC2200 An Airbus customer would say lsquowhatrsquos an MTCMrsquo because they have an MPDAMM and have to create Task Cards FIM and FRM are separate documents in Boeing but go as a single TSM in Airbus Why do we need an MTCM if an MPD contains the AMM references for each MID In a perfect world an MTCM is really a document that comes together by the intelligent combination of the MPDrecord data with the AMMdetailed instructions contained in AMM tasks And just to compound the confusion the XML delivery of MPD from Boeing (for B767757) is missing key sections which are included in their PDF version Ditto the ExcelXSL version but if you donrsquot catch that and deal with the data individually you donrsquot have a fully compliant environment established

And these are just references to the situation with the large OEMs who are very versed with the standards and processes How about the 16000 or so CMMs mdash the lower tier manufacturers in the manufacturing supply chain mdash how many of them have adopted or use any of the above standards How many have moved beyond MSWord and PDF the lowest common denominator in this world of small suppliers

TYPICAL CHALLENGES TO MROCMS INTEGRATIONHerersquos a challenge you have an older MRO system mdash sort of middle of the road because it even allows you to author and edit job cards in SGML

ldquohellipto begin with we have to say the process is complicated which is both a challenge and a block to true standards-based CMS and MRO systems evolutionrdquo


However yoursquove decided yoursquove got to replace it and yoursquove shopped around and sourced a state-of-the-art current MRO solution one of the market leaders today You had (in the legacy system) the top part of the task card (mostly MPD and visit specific data) and the bottom (detailed instructions and data capture during the visit) and now you want to migrate to a CMS integrated with your state of the art MRO

What yoursquoll find is that yoursquore purchasing iSPEC2200 digital data subscriptions from the OEMrsquos but you also want to keep the task cards that yoursquove authored especially your in-house task cards from your initial MRO system and you only want to introduce the MTCM for the standard scheduled interval tasks A heck of a lot of data conversion is involved with this situation where wersquore talking about state-of-the-art MRO and CMS systems as well as original data that in parts was in SGML and in others as records in a relational database And yet yoursquove been let to believe that it might be more straightforward since after all the legacy MRO the lsquonewrsquo MRO and the CMS all have Oracle underneath

OLD MENTALITY AND OUTDATED PROCESSESIn reality low cost MRO shops expect to receive paper printed task cards (or PDF which they print in their facility) They execute them then sign them off on paper and return them in boxes of paper so there needs to be a capability to scan them and do indexing and OCR or ICR conversions as the only remaining alternative to link them to transaction oriented MRO or CMS systems modern systems that would otherwise accept true open digital data

The same goes for the old 8130EASA Form 1 most are printed and filled and signed by hand mdash then scanned for linking with or attaching to transaction oriented systems Everybody is hung up on where do we put their logo and signature column or box on job cards (totally locked on the pageprint paradigm) without understanding the concept of linking the approval event and its audit trail to the information unit They need to ask how do you do conditional intelligent branching in a job card where you read observe a condition on the aircraft or component and then execute this path versus the other when undertaking the maintenance And how do you capture all that information and feed it back to the MRO system or have it directly authored into the MRO system or architect job cards that truly capture lsquopart offpart onrsquo information during the visit but also inspection data in a comprehensive manner and relate it back to the MRO system so that the data can flow among the different systems at the airline vs their 3rd party MRO supplier

DATA CONVERSION mdash CLAIMS VERSUS REALITYIn aviation we have had an incredible array of standards for many years so you can pick any many or all of them and yet you cannot at the push of a button move electronic data for example from one MRO system to another even though theyrsquore almost all on Oracle You cannot move a complete Maintenance program or job card work-package with its associated scheduling (the emphasis again is at the push of a button) from one airline to a 3rd party MRO facility complete the work capture the findings and accomplishment authorizations and return the package to the originating airline And if you want to move all of the parts information what if the old system used 25 digits to capture part numbers while the new one uses 20 Get XML to solve that one and then bring in 20 years of history and then yoursquoll be able to say to yourself that yoursquore ready to take compliance on the new system

Even in the CMS industry where we take absolute pride in abiding by standards have you ever tried to migrate Jouve (ex-ITGFlatirons+Corena

now) to Enigma Have you tried moving data from Corena S1000D to TechSight Or maybe IDMR to TerraView What do you think it would take to move a mature fleet database with five to 10 years history (as some of these systems are older than that) with substantial local content and associated lsquoaudit historyworkflow meta-datarsquo to move across these systems

In every system implementation the biggest challenge by far is the data conversion mdash and proving that you in fact have all the data correctly migrated after the process Various workarounds are often used such as converting minimalist amounts of current data and keeping the history in a dormant version of the legacy system mdash this is often required for SOX compliance

Building bridges between different systems is a complex endeavor so here are some hypothesizes that might be presented to you

Hypothesis 1 You can move an electronicintelligent set of Job Cards from one MRO system to another (at the push of a button) process them and return them to the original MRO Wersquore talking about a round trip in which the airline sends it to the MRO the MRO accomplishes the work and sends them back with all the customization that the airline wanted in the first place

Hypothesis 2 You can (at the push of a button) move complete maintenance data records from one MRO system to another process them and return them to the original MRO

Hypothesis 3 XML makes data interchange easy transparent and pushbutton plus you can edit XML data like MSWord

All of the above are at best lsquomarketecture statementsrsquoHopefully Irsquove convinced you that there are some difficult questions to ask

in assuming the above and that serious due diligence needs to take place to validate these claimshellip which are absolutely not true In saying that Irsquove just spread FUD an acronym from the bad old days (fear uncertainty and doubt) Typically vendors that donrsquot have solutions usually do that spread fear uncertainty and doubt But letrsquos look at what the regulators are saying this (figure 4) shows some results from an FAA study carried out in 2012 and itrsquos worth considering The bottom line is whatrsquos important that there is technology and software and processes but that theyrsquore under-utilized across the industry

bull 60 of aviation incidents were procedure related or involvedtechnical documentation

bull The two top errors on the maintenance floor are

bull information not usedbull procedures not followed

bull 36 of all regulatory actions against aircraft maintenance

technicians are for not using proper technical documentation

bull 64 of all incidents registered in the Aviation Safety ReportingSystem (ASRS) are related to technical documentation orprocedural challenges or both

bull The data is extremely complex in all its interrelationsbull There is available software technology and know-how that it

is not being fully exploited to solve the issues

What are the Regulators sayinghellip

Figure 4

Figure 5

The next chart (figure 5 above) provides a snapshot of what the study concluded about the distribution of the root causes of technical documentation issues based on a statistical sample The most important recommendation of the workshop that produced these statistics was that ldquothe industry has to make more use of the available software technology and know-how that already exists which is not [currently] being fully exploited to solve the issuesrdquo

THE PARADOX OF OUR INDUSTRYWe take too long to build Standards mdash even though wersquore copying them from others (iSPEC2200 came out of CALS S1000D from AECMA) We also take too long to develop them to our own versions and then we take too long to adopt them and adapt them We keep changing them and we watch the world go by while other industries bring forth revolutionary standards and technologies which do amazing things that we wished we could do And we are stuck We have a lot yes there is SPEC2000 iSPEC2200 S1000D SPEC2300 to potentially make the electronic data interchange between OEMrsquos and airlines and MROrsquos and amongst end-users of the data transparent and easy We have Electronic Signature and we even have nose-to-tail communications on aircraft and communications from aircraft to the ground with ACARSARINC CMC protocols for data capture and transmission from aircraft to ground Yet the encoded values for such protocol data streams for various errors and fault conditions on the aircraft are totally different across aircraft types even from the same OEM So you require different intelligence to analyze the codes from a 737 and a 757 and a 767 Yet we fiercely defend our standards

ldquoEverybody is hung up on where do we put their logo and signature column or box on job cards (totally locked on the pageprint paradigm) without understanding the concept of linking the approval event and its audit trail to the information unitrdquo



AuthorTHANOS KAPONERIDISPRESIDENT AND CEO AEROSOFT SYSTEMS INC

Thanos Kaponeridis is the founder of AeroSoft Systems Inc established in Toronto Canada in 1997

He has brought AeroSoft from a start-up through organic and inorganic growth to become a unique niche player in the MampE Systems marketplace with their two MRO products of DigiMAINT and WebPMI plus DigiDOC (CMS) Thanos has built up his aerospace and aviation experience since engaging at Bombardier Regional aircraft in 1992 where he managed the development of the iSPEC2200 compliant digital document systems for the CRJ and Q400 He was a long-standing member of the ATAEMMCTICC eText and FOWG since 1994 in the development of digital document standards Prior to Bombardier Thanos was an accomplished ITIS senior consultant with his own practice and prior to that with the Canadian subsidiary of Gartner Group offering strategic and tactical planning of ITIS to multi-national corporations Mr Kaponeridis holds a Bachelor of Applied Science from the University of Toronto in Industrial Engineering and a Master of Science from the University of London (UK) in Ergonomics Human Factors

AbouthellipAEROSOFT SYSTEMS

AeroSoft Systems Inc was

established in June 1997 and now has 25+ customers with over 1000 aircraft globally There are three distinct products two in MROMampE DigiMAINT and WebPMI plus DigiDOC as an aviation CMS DigiDOC integrates agnostically with any MROMampE system



Oering DigiPLAN DigiREPORTS Analytics and B2B for DigiMAINT and WebPMI MRO systems

Our DigiDOC CMS is agnostic of MRO with proven integration with any competitorsrsquo system in addition to our own

only supplier of 2 MRO lsquobest of breedrsquo plus

iSPEC2200 S1000D DITA SPEC2000 SPEC2300

A HEALTHY DATA INTERCHANGE ENVIRONMENTLet me digress a little mdash it is relevant The company that actually enabled XML editing within MSWord in 1994 was i4i and thatrsquos the technology whose patents ultimately today gives you docx After that i4i specialized in the Medical industry and participated in work on the HL7 standards an application level interface itrsquos built on the ISO Layer 7 interconnect model and its application to application interface Thatrsquos because you canrsquot go to one doctor and then change your doctor or hospital next week and not be able to have your data totally move from one place to the other or say lsquowell we need a lot of conversionrsquo or lsquowersquore going to lose some of your informationrsquo But thatrsquos the kind of answer that we accept in the aviation industry So you say lsquoso whatrsquo

The lsquowhatrsquo is that in aviation we need an application level interface that we havenrsquot even come close to developing The existing standards that we have as we use them do not allow for transparent moves of data at the push of a button for the round trip as I described above Establishing such a lsquoproduct independentrsquo data interchange in our industry will make the playing field level and will allow buyers to make their choices according to true lsquoproduct features and functionsrsquo and not because ldquoI bought a plane from an operator that uses ABC MRO software so Irsquoll install ABC MRO in my companyrdquo

GLOSSARY OF TERMSAECMA Association Europeacuteenne des Constructeurs de Mateacuteriel aeacuterospatial

European Association of Aerospace ManufacturersAMM Aircraft Maintenance ManualCMC Central Maintenance ComputerCMS Content Management SystemCOC Customer Originated ChangesDTD Document Type DefinitionFIM Fault Isolation ManualFRM Fault Reporting ManualICR Intelligent Character RecognitionMID Maintenance Instruction DocumentMPD Maintenance Planning DocumentMTCM Multidimensional Trellis Coded ModulationOCR Optical Character RecognitionSOX Sarbanes-Oxley ActTSM Troubleshooting Manual

ldquoWe take too long to build Standards ndash even though wersquore copying them from others (iSPEC2200 came out of CALS S1000D from AECMA) We also take too long to develop them to our own versions and then we take too long to adopt them and adapt themrdquo

Untimely Information and Delays Cost the Airline

Industry $5 Billion Annually

Real Time Content at the Point of Performance Increases Technical

Dispatch Rates and Punctuality

Struggling to Get Accurate Real Time InformationGet in touch to learn how our Content Lifecycle Management Solutions can help you overcome your challenges

wwwFlatironsSolutionscom wwwCorenacom

Digital capability and mobile technology have transformed the value of IT by putting what you need where you can access it

It was only a few decades ago when IT first entered the business world Then it was seen as a tool with which simple but repetitive and lengthy processes could be automated and large tables or charts printed to put records where they were needed Well up to a point The printed reports were often massive structures whose weight and size meant that they could only be viewed on a sturdy surface

Things moved on to where IT became the infrastructure of the business mdash the means by which users could access all of the records they needed but one departmental silo at a time through a heavy CRT screen on their desk The PCs continued to get smaller but the process hardly progressed until digital technology big data and mobile capability converged with IT to change everything

Today we donrsquot so much access records as view solutions drawing on information generated in all parts of the business and presented to us wherever we are on whatever device we are holding

in the form most useful to us and in real time It has transformed the ways people work and generated fantastic opportunities to add value to the processes that have to be completed

In this issue wersquoll be looking at how a major airline when upgrading its MRO IT took the opportunity to leverage new capabilities and create a more cost-effective and leaner process with long-term value Therersquos also an article about implementing a paperless regime in an MRO environment that has to reach out into the field as well as operate a busy engineering hangar Last issuersquos paper on systems integration is concluded with considerations of how the kind of integration that users would find useful can be achieved And we look at how mobility can be much more valuable when integrated into a wider ERP

Quite enough for one issue you might think but therersquos also how Michael Denis sees IT as thought provoking as ever and our usual overview of news and information affecting your sector as well as some of the deals that have been concluded Aircraft IT live demonstration webinars are previewed and the recorded archive reviewed to help readers research the software market from the convenience of their own desk and to find a package that could meet their needs by accessing past webinars with more focus than ever and booking their place on future webinars Itrsquos a valuable resource for which readers simply need to register

Itrsquos Aircraft IT MRO information that you can use

Ed Haskey

04 NEWS amp TECHNOLOGYNothing stands still in the world of the MRO IT professional Reading Aircraft IT MRO News at wwwaircraftitcomMRO and here in the Aircraft IT MRO e-journal is a great way for busy professionals to keep up to date with the latest developments

18 CASE STUDY SAFER FASTER BETTERHoung Wang Vice President Engineering Division ndash China AirlinesWhen upgrading its MRO IT to the latest standards China Airlines took a business-like approach that has already paid dividends in cost savings and lean processes

22 UPCOMING LIVE MRO SOFTWARE DEMONSTRATION WEBINARA preview of the live MRO software demonstration webinars featuring Commsoft on 16th October 2014 and Flatirons Solutions on 13th November 2014

23 COLUMN HOW MICHAEL DENIS SEES ITAutonomics and the Network of Everything (NoE)The Internet of things is becoming a lsquomust usersquo in any talk about technology the simple term relates to concepts that are anything but simple but they are useful

24 WHITE PAPER CMS AND MRO SYSTEMS INTEGRATION PART 2Thanos Kaponeridis CEO amp President AeroSoft Systems IncThis second article considers how the systems integration that would be so useful to MRO businesses might be achieved and what hurdles would need to be overcome

28 PAST WEBINARS KNOWLEDGE TRANSFER AND ACCESS FOR INDUSTRY EXPERTS View Video Recordings of our Past Live MRO Software Demonstration Webinars See full information and view video recordings of past Live MRO Software Demos including Mxi Technologies Hexaware and TRAX

30 CASE STUDY PAPERLESS END-TO-END AIRCRAFT MAINTENANCEIsrael Revivo President amp CEO IDMR Solutions Paul Myrand Project Manager Columbia HelicoptersWhen Columbia Helicopters Inc (CHI) wanted to move towards a paperless environment for their MRO system it posed a challenge for their solution providers

34 PAST WEBINAR FOCUS IPAD AND MOBILE MRO SOLUTIONSFinding the right iPad and Mobile MRO solution to match your requirements is so much easier if you search the library of recordings of Aircraft IT Past Webinars by category

36 WHITE PAPER MEETING THE NEW MRO ORDEREspen Olsen European Director for Aerospace amp Defense at IFSGiven how MRO and demands on engineers are changing a mobile solution is attractive but integrated into a larger ERP system mobile can do so much more

41 MRO SOFTWARE DIRECTORYA detailed look at the worldrsquos leading MRO IT systems

AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group The entire contents within this publication copy Copyright 2014 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers Content may not be reproduced without the strict written agreement of the publisher The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher The publisher does not guarantee the source originality accuracy completeness or reliability of any statement information data finding interpretation advice opinion or view presented

AircraftIT MRO PublisherEditor Ed Haskey E-mail edhaskeyaircraftitcom Telephone +44 1273 454 235 Website wwwaircraftITcom

V34 bull OCTOBERNOVEMBER 2014Welcomehellip

CLICK HERE Send your feedback and suggestions to AircraftIT MRO

CLICK HERE Subscribe for free

Copy EditorContributor John Hancock E-mail johnaircraftitcomMagazine Production Dean Cook E-mail deancookmagazineproductioncom

For a hands-on experiencevisit ramco booth at

Nbaa 2014 Orlando FLBooth 4465 Oct 21-23

MRO Europe 2014 Madrid SpainBooth 1503 Oct 08-09

ramcocomaviation
















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AircraftIT MRO Journal Vol 3.4 Autonomics and the Network of Everything (NoE)

Technology

Transcript of AircraftIT MRO Journal Vol 3.4 Autonomics and the Network of Everything (NoE)