AIRCRAFT MODIFICATION - Enabling airlines to...
Transcript of AIRCRAFT MODIFICATION - Enabling airlines to...
FIELD SUPPORT
TECHNICAL SUPPORT
FLIGHT OPERATIONS
AIRCRAFT MODIFICATION
MATERIALS
MAINTENANCE
TRAINING
eSOLUTIONS
SERVICES & SUPPORT
FIELD SUPPORT
TECHNICAL SUPPORT
FLIGHT OPERATIONS
AIRCRAFT MODIFICATION
MATERIALS
MAINTENANCE
TRAINING
ESOLUTIONS
SERVICES & SUPPORT
WORLDWIDE EMBRAER LOCATIONSwww.embraercommercialaviation/services&support
Flybe AS United Kingdom
EgyptAir ME Egypt
EAMS United States
TAP ME Brazil
Tianjin China PR
LOT AMSPoland
AAI France & Morocco
OGMA Portugal
Sao Jose dos Campos Brazil
Fort Lauderdale United States
Régional France
Villepint France
Beijing China PR
Singapore
Embraer Authorized Service Centers
Spare Parts And Technical Assistance
NAC South Africa
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FIELD SUPPORT
When one of our new aircraft rolls o� the line, it’s hard for us to say goodbye. In fact,
we don’t. We owe it to our customers to stay involved. To ease its entry into service.
And to help maximize its reliability and performance in concert with the overall
operation. As the Services and Support group of Embraer Commercial Aviation, we
know and love our airplanes better than anyone. So we’re in the best position to
ensure that they always perform at their best, initially, and over the long term.
Through our eight service areas, we help our customers succeed through greater
e�ciency, lower costs, and higher profitability — all of which enables a more
satisfying experience for their own customers. Our global Service and Support
structure provides a prompt response mechanism for a full range of needs, including:
field and technical support, material and spare parts, flight and maintenance
operations consulting, aircraft upgrades and modifications, comprehensive crew
and personnel training, and technical publications and eSolutions.
But as technical as we are, we’re also very passionate about what we do. So
our capacity to deliver a critical suite of services leads to warm and lasting
relationships with customers worldwide. And to direct participation in their
success. For us, that’s a continuing source of great pride. And joy.
LoveAlways.
love what you fly
To assist with all aspects of
customer operations — including
maintenance, flight operations, and
replacement parts — we have in
place a proven team structure that
facilitates solutions to technical and
operational issues. The result
is what every airline seeks to
achieve: being competitive in the
market, with lowest possible costs,
and high aircraft availability and
dispatch reliability.
Providing conveniently accessible team assistance for all operational and technical issues to maximize customer performance.
FIELD SU
PPORT
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FIELD SUPPORT
When one of our new aircraft rolls o� the line, it’s hard for us to say goodbye. In fact,
we don’t. We owe it to our customers to stay involved. To ease its entry into service.
And to help maximize its reliability and performance in concert with the overall
operation. As the Services and Support group of Embraer Commercial Aviation, we
know and love our airplanes better than anyone. So we’re in the best position to
ensure that they always perform at their best, initially, and over the long term.
Through our eight service areas, we help our customers succeed through greater
e�ciency, lower costs, and higher profitability — all of which enables a more
satisfying experience for their own customers. Our global Service and Support
structure provides a prompt response mechanism for a full range of needs, including:
field and technical support, material and spare parts, flight and maintenance
operations consulting, aircraft upgrades and modifications, comprehensive crew
and personnel training, and technical publications and eSolutions.
But as technical as we are, we’re also very passionate about what we do. So
our capacity to deliver a critical suite of services leads to warm and lasting
relationships with customers worldwide. And to direct participation in their
success. For us, that’s a continuing source of great pride. And joy.
LoveAlways.
love what you fly
To assist with all aspects of
customer operations — including
maintenance, flight operations, and
replacement parts — we have in
place a proven team structure that
facilitates solutions to technical and
operational issues. The result
is what every airline seeks to
achieve: being competitive in the
market, with lowest possible costs,
and high aircraft availability and
dispatch reliability.
Providing conveniently accessible team assistance for all operational and technical issues to maximize customer performance.
FIELD SU
PPORT
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For great support, we field a great team.
FIELD SUPPORT
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For great support, we field a great team.
FIELD SUPPORT
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TECHNICAL SUPPORT
Leading the four-position team is a Customer Account Manager (CAM)
responsible for coordinating Embraer’s product and service support
commitments to the customer so as to ensure a smooth introduction of
aircraft into service. Thereafter, the CAM addresses any aircraft-operation
issues on a continuing basis. A Spare Parts Representative (SPR) assists the
customer with the development of a comprehensive Recommended Spare
Parts List (RSPL) and helps ensure that necessary parts and special tooling
are in place and available for scheduled and unscheduled maintenance.
We know the best customer service comes from being there, so another
team member — the Field Technical Representative (FTR) — is stationed
on site at the customer’s main maintenance base for a contracted period
of time during and after the entry into service period. The FTR provides
valuable counsel on engineering and maintenance matters as a liaison with
Embraer. Similarly, a Regional Technical Representative (RTR) handles
routine technical inquiries, and maintenance and engineering issues, all
with the benefit of Embraer’s technical support structure.
Bottom line, our technical knowledge of our own aircraft is unsurpassed. And so is our commitment to our customers in the field.
Recognizing that immediate
resolution of our operators’ technical
issues is a high-stakes endeavour,
we provide 24/7 access to our
Return to Service Team at Embraer
headquarters in São José dos
Campos. The Center is staffed with
engineering and technical experts
who are both qualified and eager to
address any question or problem
when an airline calls for assistance.
A constant state of readiness ensures
the e�cient delivery of authoritative
counsel and information.
Serving technical needs through analytics, engineering expertise, and real-time monitoring of the fleet.
TECH
NICA
L SU
PPORT
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TECHNICAL SUPPORT
Leading the four-position team is a Customer Account Manager (CAM)
responsible for coordinating Embraer’s product and service support
commitments to the customer so as to ensure a smooth introduction of
aircraft into service. Thereafter, the CAM addresses any aircraft-operation
issues on a continuing basis. A Spare Parts Representative (SPR) assists the
customer with the development of a comprehensive Recommended Spare
Parts List (RSPL) and helps ensure that necessary parts and special tooling
are in place and available for scheduled and unscheduled maintenance.
We know the best customer service comes from being there, so another
team member — the Field Technical Representative (FTR) — is stationed
on site at the customer’s main maintenance base for a contracted period
of time during and after the entry into service period. The FTR provides
valuable counsel on engineering and maintenance matters as a liaison with
Embraer. Similarly, a Regional Technical Representative (RTR) handles
routine technical inquiries, and maintenance and engineering issues, all
with the benefit of Embraer’s technical support structure.
Bottom line, our technical knowledge of our own aircraft is unsurpassed. And so is our commitment to our customers in the field.
Recognizing that immediate
resolution of our operators’ technical
issues is a high-stakes endeavour,
we provide 24/7 access to our
Return to Service Team at Embraer
headquarters in São José dos
Campos. The Center is staffed with
engineering and technical experts
who are both qualified and eager to
address any question or problem
when an airline calls for assistance.
A constant state of readiness ensures
the e�cient delivery of authoritative
counsel and information.
Serving technical needs through analytics, engineering expertise, and real-time monitoring of the fleet.
TECH
NICA
L SU
PPORT
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TECHNICAL SUPPORT
MAIN TEL +55 12 3927.3333EML [email protected]
Whatever the problem, whatever it takes.
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TECHNICAL SUPPORT
MAIN TEL +55 12 3927.3333EML [email protected]
Whatever the problem, whatever it takes.
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FLIGHT OPERATIONS
We know our operators are looking
for solutions that support safe and
optimized operations. Sharing their
mission, we provide resources that
are useful in their daily pursuit of
safety and efficiency.
Supporting the e�ciency and safety of airline operations through tailored solutions, consulting, supervision, and training resources.
Our technical support initiatives also include measures to monitor the
health of the fleet so as to prevent issues that would affect aircraft
availability. Our AHEAD and AHEAD PRO services provide real-time fleet
health information useful in predicting potential failures and events that can
often be addressed through preventive maintenance.
As central repository for all Embraer operators’ reliability data, we can
provide customized Reliability Analysis Reports that are invaluable in
gauging an airline’s operational efficiency. We’re also well qualified to
provide DVDR (Digital Voice Data Recorder) flight data analysis in the wake of
unscheduled maintenance events such as a hard landing or flap overspeed.
Our remote support can be augmented at the customer’s discretion by arranging engineering assistance at the customer’s own location. Either way, if you’re our customer, we’re here for you.
FLIGH
T O
PERATION
S
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FLIGHT OPERATIONS
We know our operators are looking
for solutions that support safe and
optimized operations. Sharing their
mission, we provide resources that
are useful in their daily pursuit of
safety and efficiency.
Supporting the e�ciency and safety of airline operations through tailored solutions, consulting, supervision, and training resources.
Our technical support initiatives also include measures to monitor the
health of the fleet so as to prevent issues that would affect aircraft
availability. Our AHEAD and AHEAD PRO services provide real-time fleet
health information useful in predicting potential failures and events that can
often be addressed through preventive maintenance.
As central repository for all Embraer operators’ reliability data, we can
provide customized Reliability Analysis Reports that are invaluable in
gauging an airline’s operational efficiency. We’re also well qualified to
provide DVDR (Digital Voice Data Recorder) flight data analysis in the wake of
unscheduled maintenance events such as a hard landing or flap overspeed.
Our remote support can be augmented at the customer’s discretion by arranging engineering assistance at the customer’s own location. Either way, if you’re our customer, we’re here for you.
FLIGH
T O
PERATION
S
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You’ll love how we operate.
FLIGHT OPERATIONS
MAIN TEL +55 12 3927.1706EML [email protected]
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You’ll love how we operate.
FLIGHT OPERATIONS
MAIN TEL +55 12 3927.1706EML [email protected]
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AIRCRAFT MODIFICATION
AIRC
RAFT
MO
DIFICATIO
N
As the original designer and builder,
we are well-positioned to modify and
enhance our aircraft as customers’
needs evolve and as the competitive
framework dictates. And we do so in
a context of utmost efficiency and
the highest standards of quality.
Our scope of service can include
virtually any modification to the
aircraft, from the aesthetics and
configuration of the cabin to
fundamental aircraft systems.
Providing total execution and coordination of system upgrades for improved fleet performance and cabin modifications for enhanced onboard amenities.
Pilots, flight attendants, flight dispatchers and flight operations engineers
benefit from a complete set of technical information that we have tailored
for their use. We’ve also developed flight operations videos to facilitate
learning and understanding of specific subjects.
Our integrated performance software tools allow an accurate, simple, and
fast way to calculate aircraft performance for takeoff, landing, and
other phases of the flight. We also offer special performance studies
for particular operations, such as load and trim charts, turn analysis,
contingency procedures, and economic cruise speeds. Special courses for
pilots, flight operations engineers, and flight dispatchers are focused on all
the important aspects of performance and weight and balance solutions.
In concert with varying airline requirements, we also o�er pilot leasing
options, en route supervision, and contracts for continuous consulting in
flight operations engineering.
We believe every customer deserves our best, so we take pride in tailoring our services to meet their unique set of needs.
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AIRCRAFT MODIFICATION
AIRC
RAFT
MO
DIFICATIO
N
As the original designer and builder,
we are well-positioned to modify and
enhance our aircraft as customers’
needs evolve and as the competitive
framework dictates. And we do so in
a context of utmost efficiency and
the highest standards of quality.
Our scope of service can include
virtually any modification to the
aircraft, from the aesthetics and
configuration of the cabin to
fundamental aircraft systems.
Providing total execution and coordination of system upgrades for improved fleet performance and cabin modifications for enhanced onboard amenities.
Pilots, flight attendants, flight dispatchers and flight operations engineers
benefit from a complete set of technical information that we have tailored
for their use. We’ve also developed flight operations videos to facilitate
learning and understanding of specific subjects.
Our integrated performance software tools allow an accurate, simple, and
fast way to calculate aircraft performance for takeoff, landing, and
other phases of the flight. We also offer special performance studies
for particular operations, such as load and trim charts, turn analysis,
contingency procedures, and economic cruise speeds. Special courses for
pilots, flight operations engineers, and flight dispatchers are focused on all
the important aspects of performance and weight and balance solutions.
In concert with varying airline requirements, we also o�er pilot leasing
options, en route supervision, and contracts for continuous consulting in
flight operations engineering.
We believe every customer deserves our best, so we take pride in tailoring our services to meet their unique set of needs.
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 10 2/9/12 3:15 PM
We make it like new. Again.
AIRCRAFT MODIFICATION
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We make it like new. Again.
AIRCRAFT MODIFICATION
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MATERIALS
It’s an oft-used expression, but it’s
true. As an operator, you seek material
support solutions that enable you
to have the “right part, at the right
place, at the right time.” Providing
those solutions is our mission, with an
aim toward reduced investment and
satisfactory confidence levels. The end
result is maximized aircraft availability
and business performance.
Ensuring availability and economy in parts and materials management for both scheduled and unscheduled maintenance.
Cabin Modifications. In tune with the dynamics of our industry, we
understand that refreshing airplane interiors and optimizing in-flight
entertainment and connectivity systems is part of creating a cabin
environment that drives customer loyalty. We provide a full range of
interior modernization solutions — with turnkey installation and integration
— and an emphasis on maximum returns from your investment. Examples
of our most common modifications include passenger seating and re-pitch,
passenger class conversion, class divider installations, interior finishes,
in-flight entertainment system installations and upgrades, and new-
features development.
Aircraft System Modifications. As the Original Equipment Manufacturer
(OEM), we can provide the complete solution for any modification. This includes
all needed interface with approval authorities during the certification process,
associated kits, and updates to relevant technical publications. All Embraer
modifications are incorporated through o�cially recognized Service Bulletins,
which contain the engineering procedure and parts required for implementation.
When it comes to aircraft modification, no matter how far you want to take it, we’re with you all the way.
MATERIA
LS
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MATERIALS
It’s an oft-used expression, but it’s
true. As an operator, you seek material
support solutions that enable you
to have the “right part, at the right
place, at the right time.” Providing
those solutions is our mission, with an
aim toward reduced investment and
satisfactory confidence levels. The end
result is maximized aircraft availability
and business performance.
Ensuring availability and economy in parts and materials management for both scheduled and unscheduled maintenance.
Cabin Modifications. In tune with the dynamics of our industry, we
understand that refreshing airplane interiors and optimizing in-flight
entertainment and connectivity systems is part of creating a cabin
environment that drives customer loyalty. We provide a full range of
interior modernization solutions — with turnkey installation and integration
— and an emphasis on maximum returns from your investment. Examples
of our most common modifications include passenger seating and re-pitch,
passenger class conversion, class divider installations, interior finishes,
in-flight entertainment system installations and upgrades, and new-
features development.
Aircraft System Modifications. As the Original Equipment Manufacturer
(OEM), we can provide the complete solution for any modification. This includes
all needed interface with approval authorities during the certification process,
associated kits, and updates to relevant technical publications. All Embraer
modifications are incorporated through o�cially recognized Service Bulletins,
which contain the engineering procedure and parts required for implementation.
When it comes to aircraft modification, no matter how far you want to take it, we’re with you all the way.
MATERIA
LS
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 13 2/9/12 3:15 PM
MAIN TEL +55 12 3927.2233EML [email protected]
We provide e�ective systems for supplying materials as well as attractive
choices for reducing investments through special spare parts programs.
To realize our goal to provide outstanding customer support and prompt,
friendly attention, we sustain a global network of integrated distribution
centers. And our centralized Customer Response Center is accessible on a
24-hour basis. We know that keeping the fleet in the air is crucial to your
success as an operator, and this reality drives our sense of urgency —
particularly for AOG situations in which every minute counts.
As a single point of contact for all material management needs, we go beyond
basic parts fulfillment and simple rental plans to provide innovative programs
such as the following for material planning, logistics, and acquisition:
Fleet-Hour Pool Program — a part exchange and repair management
program involving planned inventories both at Embraer and customer
locations to maximize availability of essential components.
Parts Consignment Program — a program in which a mutually agreed-
upon inventory of expendable parts is stored at the customer’s facility for a
specified period of time. The benefit is immediate availability of expendable
parts on a pay-as-used basis, plus an inventory fee.
Embraer Collaborative Inventory Planning (ECIP) — a sophisticated supply
chain solution in which Embraer proposes and facilitates a minimum and
maximum stock level for each covered component. These levels are based
on the customer’s ongoing inventory data and patterns of operation.Getting it right.
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 15 2/9/12 3:15 PM
MAIN TEL +55 12 3927.2233EML [email protected]
We provide e�ective systems for supplying materials as well as attractive
choices for reducing investments through special spare parts programs.
To realize our goal to provide outstanding customer support and prompt,
friendly attention, we sustain a global network of integrated distribution
centers. And our centralized Customer Response Center is accessible on a
24-hour basis. We know that keeping the fleet in the air is crucial to your
success as an operator, and this reality drives our sense of urgency —
particularly for AOG situations in which every minute counts.
As a single point of contact for all material management needs, we go beyond
basic parts fulfillment and simple rental plans to provide innovative programs
such as the following for material planning, logistics, and acquisition:
Fleet-Hour Pool Program — a part exchange and repair management
program involving planned inventories both at Embraer and customer
locations to maximize availability of essential components.
Parts Consignment Program — a program in which a mutually agreed-
upon inventory of expendable parts is stored at the customer’s facility for a
specified period of time. The benefit is immediate availability of expendable
parts on a pay-as-used basis, plus an inventory fee.
Embraer Collaborative Inventory Planning (ECIP) — a sophisticated supply
chain solution in which Embraer proposes and facilitates a minimum and
maximum stock level for each covered component. These levels are based
on the customer’s ongoing inventory data and patterns of operation.Getting it right.
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 15 2/9/12 3:15 PM
MAINTENANCE
Whether your requirement includes
full support services or consulting
on an as-needed basis, we are well
qualified to help you achieve optimum
performance, safety, and economy in
your maintenance operation. Reduced
maintenance costs and superior
reliability are our goals from the
early stages of aircraft development
through all phases of service.
Shaping optimized maintenance solutions based on best practices for e ciency, safety, and eectiveness.
Embraer Parts Exchange Program (EPEP) — an agreement in which
Embraer exchanges serviceable parts — typically overhauled or repaired
— for failed parts, and within the shortest possible lead-times.
Customer Stock Optimization — the benchmark of stock level
optimization analysis, in which Embraer supports the operators in the
identification of:
• opportunities to reduce stock levels;
• lack of investments;
• optimum stock levels based on customer operational demands.
Total Support Package — a single, comprehensive and integrated support
solution focusing on material support, maintenance activities, and logistics
and engineering services. Based on a flight-hour concept, the program
minimizes investment in parts inventory and control, AOG situations, risk of
surplus, maintenance costs, and turnaround times.
Regardless of which program seems right for any given customer, the objective is the same: to ensure the availability of all necessary parts and materials economically, and without jeopardizing flight and maintenance schedules.
MA
INTEN
AN
CE
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MAINTENANCE
Whether your requirement includes
full support services or consulting
on an as-needed basis, we are well
qualified to help you achieve optimum
performance, safety, and economy in
your maintenance operation. Reduced
maintenance costs and superior
reliability are our goals from the
early stages of aircraft development
through all phases of service.
Shaping optimized maintenance solutions based on best practices for e ciency, safety, and eectiveness.
Embraer Parts Exchange Program (EPEP) — an agreement in which
Embraer exchanges serviceable parts — typically overhauled or repaired
— for failed parts, and within the shortest possible lead-times.
Customer Stock Optimization — the benchmark of stock level
optimization analysis, in which Embraer supports the operators in the
identification of:
• opportunities to reduce stock levels;
• lack of investments;
• optimum stock levels based on customer operational demands.
Total Support Package — a single, comprehensive and integrated support
solution focusing on material support, maintenance activities, and logistics
and engineering services. Based on a flight-hour concept, the program
minimizes investment in parts inventory and control, AOG situations, risk of
surplus, maintenance costs, and turnaround times.
Regardless of which program seems right for any given customer, the objective is the same: to ensure the availability of all necessary parts and materials economically, and without jeopardizing flight and maintenance schedules.
MA
INTEN
AN
CE
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 16 2/9/12 3:15 PM
Keeping the fleet in flight.
MAINTENANCEMAIN TEL +55 12 3927.7027 EML maintenance.cost@embraer. com.br
MAIN TEL +55 12 3927.8330 EML [email protected]
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Keeping the fleet in flight.
MAINTENANCEMAIN TEL +55 12 3927.7027 EML maintenance.cost@embraer. com.br
MAIN TEL +55 12 3927.8330 EML [email protected]
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TRAININGMaintenance services are available through our global network of
authorized Service Centers, assuring that any Airworthiness Authority
requirements are successfully addressed. We also provide extensive direct
support for our operators’ internal maintenance operations, as typified in
the following examples:
Airline Maintenance Program Development — preparation of an airline
maintenance program to be submitted to regulatory authorities, and
authoritative support of the operator during the approval process.
Maintenance Plan Customization — development of a customized
maintenance plan, including cost-benefit analyses, bridging program,
and evaluation of optimum scenarios to fit the operator’s environment.
Maintenance Cost Management Assessment — comprehensive assessment
of an airline’s maintenance costs, including evaluation of management
practices, accountability, maintenance expenses and e�ciency related to
maintenance operations for the customer’s sta�ng levels.
Lean Maintenance Implementation Support — guidance in implementation
of Lean principles in maintenance environments, focusing on identification
and elimination of waste, with emphasis on continuous improvement,
teamwork and employee involvement.
Maintenance Consulting — counsel on an as-needed basis for such
purposes as: maintenance contracts preparation, MRO performance,
maintenance process audits, sta� sizing, maintenance checks planning
and assessments, maintenance evolution and optimization training, data
analysis for plan updates, and ongoing maintenance Issues.
Beginning in advance of the aircraft’s
introduction to the customer’s fleet,
our comprehensive training systems
ensure the initial qualification of
our customer’s pilots, mechanics,
technicians, and cabin crew
personnel. But we don’t stop there;
training continues throughout
various support programs for the
duration of service.
Preparing crew, maintenance technicians, and operations personnel for the highest levels of competence.
TRAIN
ING
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TRAININGMaintenance services are available through our global network of
authorized Service Centers, assuring that any Airworthiness Authority
requirements are successfully addressed. We also provide extensive direct
support for our operators’ internal maintenance operations, as typified in
the following examples:
Airline Maintenance Program Development — preparation of an airline
maintenance program to be submitted to regulatory authorities, and
authoritative support of the operator during the approval process.
Maintenance Plan Customization — development of a customized
maintenance plan, including cost-benefit analyses, bridging program,
and evaluation of optimum scenarios to fit the operator’s environment.
Maintenance Cost Management Assessment — comprehensive assessment
of an airline’s maintenance costs, including evaluation of management
practices, accountability, maintenance expenses and e�ciency related to
maintenance operations for the customer’s sta�ng levels.
Lean Maintenance Implementation Support — guidance in implementation
of Lean principles in maintenance environments, focusing on identification
and elimination of waste, with emphasis on continuous improvement,
teamwork and employee involvement.
Maintenance Consulting — counsel on an as-needed basis for such
purposes as: maintenance contracts preparation, MRO performance,
maintenance process audits, sta� sizing, maintenance checks planning
and assessments, maintenance evolution and optimization training, data
analysis for plan updates, and ongoing maintenance Issues.
Beginning in advance of the aircraft’s
introduction to the customer’s fleet,
our comprehensive training systems
ensure the initial qualification of
our customer’s pilots, mechanics,
technicians, and cabin crew
personnel. But we don’t stop there;
training continues throughout
various support programs for the
duration of service.
Preparing crew, maintenance technicians, and operations personnel for the highest levels of competence.
TRAIN
ING
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 19 2/9/12 3:15 PM
Service with class.
TRAINING
Committed to state-of-the-art training, we teamed up with a worldwide leader
in aviation training — FlightSafety International — as our exclusive provider.
Through FlightSafety, our customers have access to the entire training
suite for our ERJ 145 family, including type-specific programs for pilots,
maintenance technicians, and cabin crew. Together, we have been delivering
these services using sophisticated training devices through a comprehensive
Learning Centers network including U.S. facilities in St. Louis, Houston, and
Dallas as well as in Paris, France.
In 2010, we extended our partnership with FlightSafety to provide our
customers with the largest pilot and cabin crew training infrastructure
for our E-Jets family. The type-specific programs are delivered using a
variety of high-end training devices, including full-flight simulators, cockpit
procedures trainers, and door trainers. These E-Jets training programs are
o�ered through a broader network of learning centers, including facilities in
Amsterdam and Singapore as well as lead centers in St. Louis and Paris.
Focused on providing the best maintenance training in class for our E-Jets
family, Embraer delivers an enhanced type-specific program at our facilities
in São José dos Campos. This program includes computer-based training,
a parts training room, and visits to a prototype aircraft in order to deliver
theoretical and practical knowledge to the trainees.
MAIN TEL +55 12 3927.7541 EML [email protected]
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 21 2/9/12 3:16 PM
Service with class.
TRAINING
Committed to state-of-the-art training, we teamed up with a worldwide leader
in aviation training — FlightSafety International — as our exclusive provider.
Through FlightSafety, our customers have access to the entire training
suite for our ERJ 145 family, including type-specific programs for pilots,
maintenance technicians, and cabin crew. Together, we have been delivering
these services using sophisticated training devices through a comprehensive
Learning Centers network including U.S. facilities in St. Louis, Houston, and
Dallas as well as in Paris, France.
In 2010, we extended our partnership with FlightSafety to provide our
customers with the largest pilot and cabin crew training infrastructure
for our E-Jets family. The type-specific programs are delivered using a
variety of high-end training devices, including full-flight simulators, cockpit
procedures trainers, and door trainers. These E-Jets training programs are
o�ered through a broader network of learning centers, including facilities in
Amsterdam and Singapore as well as lead centers in St. Louis and Paris.
Focused on providing the best maintenance training in class for our E-Jets
family, Embraer delivers an enhanced type-specific program at our facilities
in São José dos Campos. This program includes computer-based training,
a parts training room, and visits to a prototype aircraft in order to deliver
theoretical and practical knowledge to the trainees.
MAIN TEL +55 12 3927.7541 EML [email protected]
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 21 2/9/12 3:16 PM
eSOLUTIONS
We also o�er various specialized training courses, delivered by our own
engineering department, in order to provide our customers with in-depth
hands-on knowledge. Our specialized training portfolio includes programs for
CMC usage, FHDB analysis, doors rigging, flight controls rigging, and more.
As the Embraer and FlightSafety training team, we engage our highly experienced and qualified instructors, subject matter experts, and engineers to guarantee that our customers’ needs are met. We are driven by our commitment to a smooth entry into service. And to smooth operations for the life of your fleet.
As a company immersed in high
technology, we’re committed to the
merits of web-based “eSolutions”
for our customers. That’s because
they rightfully expect convenience,
economy, and 24-hour access to
support resources. All of our eSolutions
resources are backed by a depth of
technical product knowledge that only
an OEM can provide.
Deploying the Internet as the core communication channel for 24/7 collaboration and information exchange.
eSOLU
TION
S
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 22 2/9/12 3:16 PM
eSOLUTIONS
We also o�er various specialized training courses, delivered by our own
engineering department, in order to provide our customers with in-depth
hands-on knowledge. Our specialized training portfolio includes programs for
CMC usage, FHDB analysis, doors rigging, flight controls rigging, and more.
As the Embraer and FlightSafety training team, we engage our highly experienced and qualified instructors, subject matter experts, and engineers to guarantee that our customers’ needs are met. We are driven by our commitment to a smooth entry into service. And to smooth operations for the life of your fleet.
As a company immersed in high
technology, we’re committed to the
merits of web-based “eSolutions”
for our customers. That’s because
they rightfully expect convenience,
economy, and 24-hour access to
support resources. All of our eSolutions
resources are backed by a depth of
technical product knowledge that only
an OEM can provide.
Deploying the Internet as the core communication channel for 24/7 collaboration and information exchange.
eSOLU
TION
S
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 22 2/9/12 3:16 PM
eSOLUTIONS MAIN TEL +55 12 3927.2337 [24/7]EML [email protected]
Our host of web-based o�erings includes:
Technical Publications — searchable online maintenance technical
publications, including subscriptions for automatic updates. Available for
download and as hard copies.
Performance Software — for use by flight operations to calculate airplane
performance and/or for weight and balance.
AHEAD and AHEAD PRO — daily real-time fleet health information useful in
predicting potential failures and events that can often be addressed through
preventive maintenance.
FLD Troubleshooting — an online fault isolation manual to accelerate your
troubleshooting process in the field.
e-Forum — an online forum among Embraer operators to share knowledge
and ideas about our products and services.
Parts E-commerce — access that lets you search out and purchase parts on-line.
E-Pool — allows you to request parts under pool program coverage, track
orders, and manage damaged parts return information.
Order Tracking — allows you to check status of purchase orders, invoices,
back orders, and part number history.
SPEC2000 Integration — allows you to streamline your purchasing process with
the B2B transactions and XML messages (scope of SPEC2000 integration).Informed and in touch, online.
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 24 2/9/12 3:16 PM
eSOLUTIONS MAIN TEL +55 12 3927.2337 [24/7]EML [email protected]
Our host of web-based o�erings includes:
Technical Publications — searchable online maintenance technical
publications, including subscriptions for automatic updates. Available for
download and as hard copies.
Performance Software — for use by flight operations to calculate airplane
performance and/or for weight and balance.
AHEAD and AHEAD PRO — daily real-time fleet health information useful in
predicting potential failures and events that can often be addressed through
preventive maintenance.
FLD Troubleshooting — an online fault isolation manual to accelerate your
troubleshooting process in the field.
e-Forum — an online forum among Embraer operators to share knowledge
and ideas about our products and services.
Parts E-commerce — access that lets you search out and purchase parts on-line.
E-Pool — allows you to request parts under pool program coverage, track
orders, and manage damaged parts return information.
Order Tracking — allows you to check status of purchase orders, invoices,
back orders, and part number history.
SPEC2000 Integration — allows you to streamline your purchasing process with
the B2B transactions and XML messages (scope of SPEC2000 integration).Informed and in touch, online.
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 24 2/9/12 3:16 PM
love what you fly MAIN TEL +55 12 3927.8487 / 3556EML [email protected]
Download Center — access to searchable indexes to downloadable videos,
reports, and software.
GSE On-line — access to searchable index to downloadable Ground Support
Equipment drawings.
Our eSolutions have been very well received by our customers and will continue to be even more robust in the future. After all, we remain the most authoritative source of information on our commercial aircraft. And the Internet is always open.
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 25 2/9/12 3:16 PM
love what you fly MAIN TEL +55 12 3927.8487 / 3556EML [email protected]
Download Center — access to searchable indexes to downloadable videos,
reports, and software.
GSE On-line — access to searchable index to downloadable Ground Support
Equipment drawings.
Our eSolutions have been very well received by our customers and will continue to be even more robust in the future. After all, we remain the most authoritative source of information on our commercial aircraft. And the Internet is always open.
2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 25 2/9/12 3:16 PM
FIELD SUPPORT
TECHNICAL SUPPORT
FLIGHT OPERATIONS
AIRCRAFT MODIFICATION
MATERIALS
MAINTENANCE
TRAINING
eSOLUTIONS
SERVICES & SUPPORT
FIELD SUPPORT
TECHNICAL SUPPORT
FLIGHT OPERATIONS
AIRCRAFT MODIFICATION
MATERIALS
MAINTENANCE
TRAINING
ESOLUTIONS
SERVICES & SUPPORT
WORLDWIDE EMBRAER LOCATIONSwww.embraercommercialaviation/services&support
Flybe AS United Kingdom
EgyptAir ME Egypt
EAMS United States
TAP ME Brazil
Tianjin China PR
LOT AMSPoland
AAI France & MoroccoMorocco
OGMA Portugal
Sao Jose dos Campos Brazil
Fort Lauderdale United States
Régional France
Villepint France
Beijing China PR
Singapore
AAIAAIAAIAAIFrance &
Embraer Authorized Service Centers
Spare Parts And Technical Assistance
NAC South Africa
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