ASSIGNMENT TAT 302 AIR TRAVEL OPERATION

THE FLIGHTS ARE DEPARTING FROM DUBAI INTERNATIONAL AIRPORT TO SINGAPORE INTERNATIONAL AIRPORT (CHANGI).

THE AIRLINES CHOSEN ARE EMIRATES AIRLINES & SINGAPORE AIRLINES.

EMIRATES AIRLINES

Emirates is an airline based in Dubai, United Arab Emirates. The airline is a subsidiary of The Emirates Group, which is wholly owned by the government of Dubai and Investment Corporation of Dubai.

It is the largest airline in the Middle East, operating over 3,000 flights per week from its hub at Dubai International Airport, to more than 130 cities in 77 countries across six continents.

Emirates has been awarded the highly coveted ‘World’s Best Airline’ award, presented by Skytrax at the 2013 World Airline Awards.

SINGAPORE AIRLINES

It was founded on October 12, 1947.Singapore Airlines was announced by the International Air Transport Association as the second largest airline in the world by market capitalization with a worth of 14 billion US dollars.First to offer free headsets, a choice of meals and free drinks in Economy Class, in the 1970s.

Singapore Airlines flies to 62 destinations in 35 countries on six continents.

DUBAI TO SINGAPORE:FLIGHT SCHEDULES, TIMINGS AND FARES.

DUBAI TO SINGAPORE:FLIGHT SCHEDULES, TIMINGS AND FARES.

DUBAI TO SINGAPORE:FLIGHT SCHEDULES, TIMINGS AND FARES.

ECONOMY CLASS 2605 AED

BUSINESS CLASS 13795 AED

FIRST CLASS 17065 AED

SINGAPORE TO DUBAI:FLIGHT SCHEDULES, TIMING AND FARES.

SINGAPORE TO DUBAI:FLIGHT SCHEDULES, TIMING AND FARES.

SINGAPORE TO DUBAI:FLIGHT SCHEDULES, TIMING AND FARES.

ECONOMY CLASS 1,501.10 SGD

BUSINESS CLASS 3,720.30

FIRST CLASS 5,764.10

Facilities provided by Emirates Airlines

*The Dubai International Hotel-:For those seeking a five-star stopover, the luxurious Dubai

International Hotel features 88 beautiful rooms and suites. *Other amenities-:Quiet rooms:Prayer rooms:Health Club:Post office, currency exchange facilities and ATMs.:A highly advanced airport medical centre:Numerous lifts and ramps providing easy accessibility throughout the

terminals*Emirates lounges-:Before takeoff or after landing, Emirates passengers can relax,

refresh, and prepare for the next step in their travels in one of our exclusive airport lounges.

Facilities provided by Singapore Airlines

*BABY CARE ROOM-Changi Airport eases the stress of travelling with young children, with

a convenient Baby Care Room, where you'll find a hot water dispenser and the privacy to attend to your baby.

*MONEY CHANGER- All major currencies are accepted at the 24 hours money changers.*MEDICAL SERVICES- If you feel unwell or require medical assistance while at Changi

Airport,*PRAYER ROOM- For a quiet devotional moment*SMOKING AREAS-*SPECIAL NEEDS*FREE SINGAPORE TOUR*CITY SIGHTSEEING

Customer satisfaction level:

*EMIRATES AIRLINES Customers with high income and people who

travel for business prefer to travel by Emirates.

Emirates has won the World's Best Airline Award by Skytrax in 2002.

Most of the passengers are satisfied with the services.

Customer satisfaction level:

*SINGAPORE AIRLINES Singapore Airlines ranks highest in 2010 World

Airline Satisfaction Out of a maximum Satisfaction Score of 100

per cent, the top ten airlines achieved Singapore Airlines develops new ones, such as

a centralized, all-in-one business panel with in-seat power supply and USB ports a 15.4-inch LCD screen in its video systems, and a seat that folds out fully to a flat bed for business class.

Objective 3

We all know that the Singapore Airlines is the world’s most awarded airlines, and they’re both proud and humble that the customers and industry a like have recognized their commitment to the service excellent. The Singapore Airlines the first airlines that offer headsets and free meals to the passengers. and While the Emirates Airlines most passengers are in business class, also they has more schedule of flights.

SUGGESTIONS

• Emirates Airlines:

• They should be more responsible in taking care of the baggage of their customers.

• Emirates Office should aware of visa issues. They are just interested in selling tickets.

• They should allow strollers for kids to transit between airports

SINGAPORE AIRLINES

• Sometimes flights delayed unctrollable one thing can help is to ask for apology for the people affected. Atleast it makes people feel please. And the negative comments and feedback will be lessen.

END

THANK YOU

Group Member :MON ALDRICH CADIENTERENZ LUCASMOHAMMED