Business Solutions !

ISO 9001:2008 CERTIFIED COMPANY

CAPACITY FOR IMMENSE GROWTH

HAND – PICKED HUMAN RESOURCE

BEST TECHNICAL INFRASTRUCTURE

WORLD – CLASS WORK FACILITY

Aims exists to help you better understand and connect with your customers. We see ourselves as a strategic partner rather than a Vendor. We engage with selected clients for whom we are confident we can add value. Well before a program is ever launched, we seek to understand your priorities as well as your relationships with your customers. We will understand the drivers of your business and Return of Investment requirements. These priorities will remain balanced with the program objectives throughout our engagement.

Business is based on relationships. And building relationships is at the core of what we do, because of the value we place on people.

We recognize and value the relationships we have not only with our clients, but also our internal work force. We also understand the importance of the relationships we foster and enhance between you and your customers.

We are in the business of meeting and satisfying the valued but precise needs of our clients

We will respect our clients in view of building and nurturing a relationship for mutual benefit.

We shall maintain the highest standards of integrity when dealing with our customers.

We will strive to provide them with service of utmost satisfaction bringing meaning to the

Words:

“LET’S SERVE YOU BETTER”

INBOUND

ORDER TAKINGHELP DESKSALES / LEAD CAPTURECREDIT CARD TRANSACTION PROCESSING

CUSTOMER CAREUPSALE

OUTBOUND

MARKET RESEARCHSALESLEAD

SURVEY DATA ENTRY

DATA CONVERSION

WEB SEARCH

FORM PROCESSING

MEDICAL TRANSCRIPTION

INTERNET CONNECTIVITY AND BACK – UP

24 hours dedicated broadband connectivity.

24 hours dedicated VSAT backup connection.

24/7 Support from service provider.

ELECTRICAL CONNECTIVITY AND BACK – UP

24 hours power backup by In – House Generator.

3 hours power backup for trouble free service by our

Online UPS.

TECHNICAL SECURITY

ENCRYPTION FOR LINKS CONNECTING ALL CLIENT

NETWORKS

FIREWALL LOCATED ON ALL NETWORKS

INSTANT DATA BACK – UPS

PHYSICAL SECURITY

PHYSICAL ACCESS RESTRICTED ELECTRONICALLY

CLOSED CIRCUIT TELEVISION CAMERAS ON THE FLOOR

FOREIGN INPUT & OUTPUT DEVICE BLOCKING

ALL FACILITIES MANNED ROUND THE CLOCK

A. 2 SERVERS – Xeon 5400 S

B. 1 ROUTER : CISCO 2821 SERIES

D. 3 SWITCHES : CISCO 2900 SERIES

E. 300 WORKSTATIONS

F. CISCO IP Phones

G. HEAD SETS

NAME OF CALL CONTROLLER : (Team Max)

FEATURES OF DIALEDGE

A. Advanced Call Detection

B. Web Based Administration / Remote Administration

C. Multi Campaign Support

D. Call Transfer

E. Call Conferencing

F. Live Call Monitoring

G. Live Call Barging

H. Voice Logger - Periodic / Random

Recording Options

I. Real Time Statistics

J. Historical Reporting

i) Agent Report

ii) Campaign Report

iii) Server Report

iv) Disposition Report

K. Call Backs

L. Campaign Configuration through GUI Mode

M. User Levels and Permission

N. Load Distribution

O. Customizable Dispositions

P. Script Generator

Q. Automatic Call Distribution (ACD)

R. Controlled Call Distribution (CCD)

S. Interactive Voice Response (IVR)

EXPERINCED IN HANDLING CLIENTS FROM 4 DIFFERENTCONTINENTS WITH TOTALLY DIFFERENT NEEDS.

PROVIDING SERVICE FIRST AND QUALITY ALWAYS.A DEDICATED QUALITY TEAM.

A PERSONAL TOUCH TO PERFORMANCE ON QUALITY AND COMMITMENT.

A DEDICATED MIS TEAM TO COMMUNICATE AND PROVIDE DATA TO OUR CLIENTS ROUND-THE-CLOCK.

KEY CONTACT PERSON :Mr. Asad Javed

Cell: +923326787926Land Line: +92418718473-76

UK DID: 442037691976Fax: 442087115426

Email: asad@aimstech.net

REGISTERED OFFICE :

PAKISTAN OFFICE:

1st FLOOR REGENT MALL MAIN CHENONE ROAD FAISALABAD PAKISTAN

+92418718473

+92418718474

THANKS