[AIIM17] Changing Times, The Future of ECM - Stephen Ludlow
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Transcript of [AIIM17] Changing Times, The Future of ECM - Stephen Ludlow
Stephen Ludlow - Senior Director, Enterprise Product Marketing
Changing Times: The Future of ECMAIIM 2017 - Orlando
OpenText© 2017 All Rights Reserved. 2
WHAT IS GOING ON?
OpenText© 2017 All Rights Reserved. 3
OpenText Buys Documentum
OpenText© 2017 All Rights Reserved. 4
TRADITIONAL ECM
SYNC & SHARE`
DELIVER CLOUD AND MOBILITY
OpenText© 2017 All Rights Reserved. 5
HPE to Merge
in $8.8 Billion DealSoftware With Micro Focus
OpenText© 2017 All Rights Reserved. 6
Gartner - “ECM” (Enterprise Content Management) is now dead (kaput, finite, an ex-market name)EC
M
OpenText© 2017 All Rights Reserved. 7
Forrester
OpenText© 2017 All Rights Reserved. 8
WHY IS THIS HAPPENING?
OpenText© 2017 All Rights Reserved. 9
ECM HAS BECOMEDIAL TONE
CONSOLIDATION
OpenText Confidential. ©2016 All Rights Reserved. 10
ECMWE BUILT IT
…AND THEY DID NOT COME
OpenText Confidential. ©2016 All Rights Reserved. 11
ECMIS NOT
THE LEAD APPLICATION
OpenText Confidential. ©2016 All Rights Reserved. 12
USER PRODUCTIVITYUSER POWER
OpenText© 2017 All Rights Reserved. 13
“ECM” is a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types, and serve multiple constituencies and numerous use cases across an organization.
Gartner - New Definition of ECM in 2017
OpenText© 2017 All Rights Reserved. 14
“ECM” is a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types, and serve multiple constituencies and numerous use cases across an organization.
Gartner - New Definition of ECM in 2017
OpenText© 2017 All Rights Reserved. 15
“ECM” is a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types, and serve multiple constituencies and numerous use cases across an organization.
Gartner - New Definition of ECM in 2017
OpenText© 2017 All Rights Reserved. 16
“ECM” is a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types, and serve multiple constituencies and numerous use cases across an organization.
Gartner - New Definition of ECM in 2017
OpenText© 2017 All Rights Reserved. 17
“ECM” is a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types, and serve multiple constituencies and numerous use cases across an organization.
Gartner - New Definition of ECM in 2017
OpenText Confidential. ©2016 All Rights Reserved. 18
ECM EVOLUTION OR REVOLUTION
Multi-purpose Fit for purpose
Monolithic API-Driven
Inward focus Beyond organizational boundaries
Power User Casual User
Convenience for the Enterprise Convenience for the User
OpenText© 2017 All Rights Reserved. 19
WHAT ARE WE SUPPOSED TO DO?
KEEPCALM
CARRYON
AND
KEEPCALM
CARRYON
AND
RUNNINGDCTM
OpenText Confidential. ©2017 All Rights Reserved. 22
Your investment is safe
OpenText will protect Documentum Customers’ investments with innovation and continued full support for both Documentum and OpenText Content Suite
Current roadmaps and commitments remain stable and will be delivered
OpenText Confidential. ©2017 All Rights Reserved. 23
Documentum Investment Focus
CONTINUED ENHANCEMENT
Documentum and applications like D2 and InfoArchive to improve:
Managed Services offerings in the OpenText
Cloud
INDUSTRY SOLUTIONS
Life Sciences and Energy and
Engineering Usabilit
y Analytic
s TC
O
KEEPCALM
CARRYON
AND
EXTENDINGECM
OpenText Confidential. ©2017 All Rights Reserved.
A ROSE BY ANY OTHER NAME
XECMCONTENT SERVICES
OpenText© 2017 All Rights Reserved. 26
Extended ECM for Salesforce
Account Workspaces in Salesforce
Extended ECM Account Workspace in
Salesforce
Salesforce Account(e.g. Global Trade AG)
OpenText Confidential. ©2017 All Rights Reserved. 27
Process Productivity
Seamless Integration into SuccessFactors UI
HR Inbox with Tickets
HR Employee Workspaces
OpenText© 2017 All Rights Reserved. 28
Business Object
Process Productivity
Extended ECM Anatomy of the IntegrationBusiness Application
Data,Roles,
Structure,Relations,
Classifications
Contentin Context
Workspace User Interface (Widgets)
DATA
CONTENT TASKS
PEOPLE
Workspace Template
Trigger Event
DATA
CONTENT TASKS
PEOPLE
Business Workspace
Template based CreationExtended ECM Platform
KEEPCALM
CARRYON
AND
USINGBUILT
FOR
APPLICATIONSPURPOSE
OpenText Confidential. ©2017 All Rights Reserved. 3030OpenText Confidential. ©2016 All Rights Reserved. 30
New dashboard for document control managers.
Make it easy to control engineering risk, do engineering work and find engineering information
keep engineering projects on track with widgets for Overdue Items, Assignments and Activity Streams
Extended ECM for Engineering Documents
ENGINEERING
OpenText Confidential. ©2017 All Rights Reserved. 3131OpenText Confidential. ©2016 All Rights Reserved. 31
SaaS bundled with LEAP Supplier Exchange1. Multiple Project Management
2. Task Management
3. Document Management
4. Facets and Filtered searching
5. Distribution and Transmittals
6. Commenting and Consolidation
7. Reporting
Capital Projects Express
ENGINEERING
OpenText Confidential. ©2017 All Rights Reserved. 3232OpenText Confidential. ©2016 All Rights Reserved. 32
Manage the creation, review and approval and release of controlled quality and manufacturing documentation
Leverage predefined document taxonomies, lifecycles and workflows based on industry best practices
Ensure compliance with Good Manufacturing Practices (GMP) standards
Documentum Quality and Manufacturing for Life SciencesLIFE SCIENCES
KEEPCALM
CARRYON
AND
WITHCOMPLIANCE
INFOGOVAND
OpenText Confidential. ©2017 All Rights Reserved.
Transparent Information Governance
Manage the flow of information from capture through archiving and disposition
Capture Classify Manage Discover Archive Dispose
SUPPLIER PRODUCTASSETEMPLOYEE FINANCECUSTOMER LEGAL
MANUFACTURING UTILITIES & ENERGY
LIFE SCIENCES
RETAIL TELECOMFINANCIAL &INSURANCE
TRANSPORTATION MEDIA PUBLIC SECTOR
Industry Solutions
Horizontal Enterprise Solutions
SOLU
TIO
NS
OpenText Confidential. ©2017 All Rights Reserved. 35
Eliminate costly legacy apps and systems while still retaining
data and content for compliance purposes
Make data hungry applications run more efficiently by archiving static information in a
governed manner
Enable better strategic decisions by
leveraging all the formerly buried
information in your enterprise
DECOMMISSION OPTIMIZE ANALYZECONTROL
Ensure compliance with regulatory and legal mandates by applying necessary
retention and eDiscovery policies
KEEPCALM
CARRYON
AND
MAKINGPROCESSES
MOREPRODUCTIVE
OpenText© 2017 All Rights Reserved. 37
Process Productivity
Introducing Connected Workspaces
D ATA
CONTENT TA S K S
P E O P L E
Customer WorkspaceD ATA
CONTENT TA S K S
P E O P L E
Project Workspace
D A T A
CONTENT T A S K S
P E O P L E
Supplier Workspace
D A T A
CONTENT T A S K S
P E O P L E
PO Workspace
DATA
CONTENT TASKS
PEOPLE
Opportunity Workspace
OpenText ©2017 All Rights Reserved. 3838
Workspaces
Workspace name
Comments/Social
Team Members
Metadata
Recent Activity
KEEPCALM
CARRYON
AND
MAKINGPEOPLEMORE
PRODUCTIVE
OpenText© 2017 All Rights Reserved. 40
ECM Apps for Office 365
Discover, access and work with Enterprise content
Supporting Office 365 Sites and SharePoint 2017
Integrating withContent Server 16 and Extended ECM 16
Supports different perspectives on content (full screen + webparts)
OpenText© 2017 All Rights Reserved. 41
BUT…
OpenText Confidential. ©2017 All Rights Reserved. 42
FU UREOF ECMBUILD
THE
Applications
Integrations
Cloud
Content ServicesOn existing investment and leverage:
Content ServerExtended ECM
OpenText Confidential. ©2017 All Rights Reserved. 43
An Integration Strategy for the Future
Content Server
API’S
CONTINUED INVESTMENT AND ROADMAP COMMITMENTS
INTEGRATIONS
CORE CONCERTSNAPCOURIER
SOLUTION COMPONENTS
INTEGRATION STRATEGY
Leverage Existing Platforms
Convergence in Next-Gen-Platform
CONTENT SERVICES CASE SERVICES CAPTURE SERVICES
APPLICATIONS EXTENSIONSINDUSTRY APPLICATIONS
LIFE SCIENCESEXPRESS
SUPPLIEREXCHANGE
OpenText Confidential. ©2017 All Rights Reserved. 44OpenText Confidential. ©2016 All Rights Reserved. 44
A LEAP SaaS solution to quickly distribute time-sensitive transmittals and deliverables to meet contractual requirements
Example: Supplier Exchange
OpenText© 2017 All Rights Reserved. 45
PLAN FOR THE FUTURE
OpenText© 2017 All Rights Reserved. 46
IDENTIFY PROJECTSWHERE ECM IS THELEAD APPLICATION
(BE HONEST)
OpenText© 2017 All Rights Reserved. 47
EMBRACE(AND STANDARDIZE)FILE SYNC & SHARE
OpenText Confidential. ©2016 All Rights Reserved. 48
TAKE ACASE-BASEDAPPROACH
OpenText Confidential. ©2016 All Rights Reserved. 49
IDENTIFY BUSINESSPROCESSES THAT CAN
BE IMPROVEDHINT: SILOS - MOBILITY - APPS - EXTERNAL ACCESS
OpenText Confidential. ©2016 All Rights Reserved. 50
DON’T LETHISTORY REPEAT ITSELF(WITH APPS)
OpenText Confidential. ©2016 All Rights Reserved. 51
DON’T
OUT WITH THE BATHWATERTHROW THE BABY
OpenText Confidential. ©2016 All Rights Reserved. 52
<METADATA/>ADDS CONTEXT
OpenText Confidential. ©2016 All Rights Reserved. 53
DON’T LET INFOGOVSTALL DIGITAL
TRANSFORMATION
OpenText Confidential. ©2016 All Rights Reserved. 55
MOVEFORWARD
OpenText Confidential. ©2016 All Rights Reserved. 56