AIDE MEMOIRE (Ghana) Implementation Support Mission for ... · AIDE MEMOIRE (Ghana) Implementation...
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AIDE MEMOIRE
(Ghana)
Implementation Support Mission for
(Statistical Development Project) (TF 097577)
(January 9-20, 2012)
1. INTRODUCTION AND ACKNOWLEDGEMENTS
1. The overall objectives of the Multi-donor Trust Fund (MDTF) Implementation
Supervision Mission (ISM) were: (i) to review progress in the implementation of project
activities (ii) progress on individual project components; (iii) identify any bottlenecks/delays
and agree on solutions to rectify these; and (iv) revise plans (work plan, procurement plan) as
needed based on (i), (ii) and (iii) above.
2. Mission members included: John Ngwafon (Task Team Leader, DECDG), Lynne
Henderson (Senior Statistician, DECDG, Accra), Anders Jensen (AFTDE, Accra), Smile
Kwawukume (Senior Public Sector Specialist, AFTPR), Robert Degraft-Hanson (Financial
Management Specialist, AFTFM), Charles John Aryee Ashong, (Procurement Specialist -
Consultant, AFTPC) and Lydia Sam (Procurement Assistant, AFCW1). Alain Gaugris,
(Statistician, DECDG) in-country donor funded statistician Nigeria joined the mission in the
second week. DFID and EU, the MDTF contributing donors, also joined the mission.
3. The World Bank team expresses its sincere appreciation for the support and
cooperation extended to it by the officials of the Ghana Statistical Service (GSS), in
particular the Program Development and Management Group (PDMG) and to the Post
Enumeration Survey team who allowed us to observe the PES-Census matching in Winneba.
A full list of persons met is given at Annex 1.
4. The team also expresses gratitude to Dante Ariel Mossi Reyes (Sr. Country Officer,
AFCW1) for management support and direction given to the team during the mission. The
team acknowledges the involvement of Development Partners in mission meetings,
particularly Kim Bradford Smith (Senior Statistics Adviser) and Lucy Booth (Results and
Evaluation Manager), Department for International Development and Valeria Okai (Program
Officer), Delegation of the European Union (EU) to Ghana.
2. CONTEXT
5. The Project Development Objective (PDO) is to prepare the Ghana Statistical Service
(GSS) for institutional reform and to ensure timely and extensive analysis and dissemination
of census data.
6. The project components are:
(i) Legal and institutional reform – financing legal and institutional reform at the
GSS to promote statistical production and coordination across the National
Statistical System (NSS);
(ii) GSS capacity building – finance strengthening of the capacity of GSS requiring
both long term technical assistance and training and the adoption of new
information and communication technology;
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(iii) Improve the quality and dissemination of statistical products and harmonizing
standards and methods according to international standards across NSS; and
(iv) Supporting the 2010 Census post enumeration activities including the analysis and
dissemination of the census data results and the implementation of the Post
Enumeration Survey.
3. KEY FINDINGS/PROGRESS OF IMPLEMENTATION
Overview
7. The MDTF is a two year $7m project closing end December 2012. At the project’s
inception, the project’s two donors (EU and DFID) contributed $3.5m in financing and
committed to make an additional $3.5m available as the project progressed.
8. There has been little evidence of progress on the project during its first year and only
$1m of project funding has been disbursed. As a result, both DFID and EU were concerned
about performance to date and GSS’ ability to spend the entire $7m in available funding
within the project’s timeframe.
9. The mission team raised their concerns regarding the lack of performance, and the
potential inability for the GSS to effectively spend the full amount committed to the project
with Ghana’s Government Statistician at the outset of the mission. Shortly thereafter, four
specific options that could guide the project’s evolution were discussed with the other
members of GSS’s senior management. Throughout the course of the mission, project’s
progress to date was assessed with the objective of discussing with GSS’s management and
Board which option seemed the most sensible course of action. The four options were:
(i) Evidence suggests progress - continue the project as before;
(ii) Evidence suggests no/slow progress - Introduce a time-bound action plan for short
period with a small number of triggers to be met and review progress at end of this
period;
(iii) Evidence suggests no/slow progress - DFID/EU would not make the second $3.5m
installment available to the MDTF. EU indicated that rather, it would redeploy its
contribution to other development projects in Ghana. However, DFID was not clear
as to what would happen with the funds. The project’s funding balance ($2.44m)
plus investment income of US$30,670, would continue to support the MDTF; and
(iv) Evidence suggests no/slow progress - DFID/EU would not make the second $3.5m
available and request the unspent funds to be returned. This amount of US$5.98
million would then probably be redeployed to other development projects in Ghana.
10. At the end of the mission, the team agreed to discuss pursuing option three with GSS.
The team had planned to de-brief the Deputy Government Statisticians (the Government
Statistician was absent due to an international commitment) on the 18th
January 2012 and the
GSS Board on the 31st January 2012. Given the mission findings and the likely option to be
pursued, the GSS Board were invited to attend the de-brief on the 18th
January 2012. On
Wednesday January 18 2012, the team presented the mission’s findings which provided the
evidence and rationale for pursuing option three. The Board and the mission team then
discussed what steps/ evidence would be required, and what key issues would need to be
addressed, to complete the project under the second option to ensure the original amount of
$7m would remain available. The meeting concluded by agreeing to give GSS two weeks to
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propose actions to respond to the key issues before making a final decision. Should the
proposed actions fall short, option three would be pursued.
Achievement towards the Project Development Objective (PDO)
11. The likelihood of achieving the PDO is moderately satisfactory. Since effectiveness,
7th
February 2011, there has been some progress against the overall PDO. GSS has
developed a strategy for institutional reform with identified key activities and a timeline for
implementation. Discussions with the Ministry of Local Government and Rural
Development (MLGRD) on inclusion of statisticians in the decentralization programme are
advanced. The new organogram for GSS has been disseminated and a timetable in place for
allocating current personnel to positions in the organogram with aim to complete by end
March 2012. This is however far behind the schedule outlined in the Government’s strategy
paper for reform. Any delay by the GSS in making clear decisions about retrenchment and
the numbers affected will have implications for timely completion of the process in an
election year.
12. Specifically on legal reform, a draft Statistics Bill has been prepared with the
assistance of a legal drafter. The draft Act is being circulated for comments and a cabinet
memo is under preparation.
13. Post enumeration activities of the 2010 Population and Housing Census are
continuing, though slower than initially envisaged. The Post-Enumeration Survey data
collection was completed in April 2011 about 4 months later than international guidelines
advocate. Data matching (PES and census) is nearing completion and reconciliation,
validation and analysis are planned for February and March 2012. Main census forms have
been checked, coded and edited prior to scanning. Scanning only started in July 2011, with
22% scanned by the time of mission in January 2012. Provisional results of the census have
been released, but there are concerns about the release of the full census results as scheduled,
with implications for the PDO.
14. During the July 2011 ISM there was evidence of good progress on 2011 project
milestones. However, progress has now stalled with direct implications for achievement of
the Project Development Objective.
Implementation progress
15. The overall implementation progress is rated unsatisfactory. While there has been
some progress in a few key areas, there has been very limited project expenditure, and
procurement for planned activities is extremely slow (see paras. 46 & 49). The ISM in July
2011 noted serious concerns about overall coordination between the top management,
technical leads, procurement and project management, which was impacting upon
procurement and disbursement. Steps were taken then to address what were considered
process issues. However, there has been no improvement in progress or speed of
implementation.
16. There has been notable progress in some areas (legal reform, institutional reform)
without project inputs. This is to be commended as it promotes internal ownership and
commitment. However, this has not been communicated to the Bank team and the allocated
resources not been programmed. Strategic forward planning needs to be strengthened to
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ensure actions take place as planned and are completed as scheduled. There is little evidence
of active monitoring of progress on project milestones.
17. The mission identified other issues which seem to have impeded project execution.
These include: (i) the need to foster, across the organization, a culture of taking responsibility
and following up on actions; (ii) improving the effectiveness and engagement of Directors
leading MDTF areas; (iii) further developing a culture of delegating decision-making
responsibility to relevant staff to accelerate project execution; (iv) fostering the culture of
innovation and creativity to quickly address execution bottlenecks.
18. Underpinning many of these issues appears to be a concentration of decision-making
authority which affects the speed of project execution across a range of activities: for
example, drafting and finalizing terms of reference resulting in delays in procurement and
clearance procedures requiring the head of agency.
Project management
19. The overall project management is rated as unsatisfactory.
20. There is a team with clear responsibility for project coordination - Program
Development and Management Group (PDMG), who have continued to provide timely
monthly and quarterly progress reports. PDMG have developed a strong working
relationship with the Bank and demonstrate commitment to successful delivery of the project.
21. However, there has been very slow overall progress on the 2011 work plan. While a
number of key activities have been started, and there is evidence of progress under each
component, there is a lot less progress than would have been expected at the halfway stage of
the project. There continues to be a risk where procurement is required that other planned
activities will not commence on time, jeopardizing completion of project activities by end
2012. The issue on project management seems to be related to the issues outlined in para. 17
above – staff are unmotivated or uncommitted and still do not clearly understand their roles
and responsibilities, lack of follow up by technical teams once Terms of reference etc. are
submitted, all underpinned by a slow approval process driven by centralized management.
22. Since the project is in the middle of its lifespan, it is imperative that these bottlenecks
are urgently addressed. There is the pressing need to consider existing internal
implementation structures to see if they can be made more efficient and effective and to
ensure appropriate delegation, accountability and responsibility among the different parties.
Component one: Legal and institutional reform
23. This component is rated moderately unsatisfactory. In July 2011, this was rated
moderately satisfactory with evidence of progress, particularly on institutional reform. The
foundational and orientation training were held in the last quarter of 2011, Personal History
Forms (PHF) have been completed by all staff, and discussions with MLGRD on integrating
statisticians within the MMDAs are advanced with a cabinet memo being prepared.
Management are in the process of assigning people to the directors positions in the new
organogram, a process expected to be completed and presented to the GSS Board on January
31st, 2012. The Directors will then assist management to assess and place staff in their
respective directorates, with aim to complete this process by end of March 2012.
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24. However the government timeline for implementing the reform is off-track with key
activities due to be completed by end December 2011 unlikely to be so until at least May
2012. GSS have continued to do much of the work themselves which builds internal
ownership and commitment. However, there still seems to be indecision on which
consultants are needed, when and for how long. Many of these, for example the change
management consultant, should have been in place to advise on the reform process and
communication with staff but terms of reference are still subject to revision.
25. On legal reform, GSS did much of the groundwork. They constituted a small team to
review existing laws in Ghana that refer to statistics, to review laws from a range of other
countries (e.g. Mexico, Canada, South Africa and Uganda) and to propose content of the new
law. A legal drafter was then recruited to assist GSS in translating their draft into a draft
Statistics Bill. This is near completion. The draft Bill has been circulated for comments and a
cabinet memo is under preparation.
Component two: Strengthening the capacity of GSS
26. This component is rated moderately unsatisfactory. No progress has been made on
this component since the last mission in July 2011. Some Technical specifications and Terms
of References (TORs) have been drafted but this component is far behind schedule on
implementation.
27. The training included under this component has not progressed, with consultants not
yet recruited. There are plans to develop training programs to meet the needs of different
groups of staff (e.g. below HND level) and on both statistical and non-statistical issues.
However, this is without the comprehensive training needs assessment being completed
(consultant not even recruited). It feels that there are a number of separate training activities
being planned without an overall training strategy or plan and appropriate sequencing. Recent
discussions have led to a review of the training consultancies and further revisions have been
made, with, for example, proposals to separate IT training from the non-statistical training.
Unless final decisions are made soon there will be will further delay to the procurement and
completion of activities.
28. The upgrading of IT (including local and wide area networks) was planned for 2011
to benefit from MOFEP plans to upgrade the IT infrastructure in GSS. However the
procurement process initially planned for August 2011 has yet to start and there remains a
lack of clarity on the different ICT elements and ensuring appropriate sequencing of
activities.
29. There has been no progress since July 2011 on upgrading Geographic Information
System (GIS) with either equipment or staff. Any steps taken were thwarted by demands of
the census for office space and staff time. Equipment deemed urgent in July 2011, and to be
procured through shopping are still not in place and there has been little additional progress
on digitizing the regions, with only four and a half regions now digitized compared with three
and a half in July 2011.
30. This component of the project accounts for about 23% of the overall budget (US$1.36
million). If procurement advanced quickly this has real potential to provide quick turnaround
in terms of project implementation and disbursement.
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Component three: Improving the quality and dissemination of statistical products
31. This component is rated moderately unsatisfactory. A key element of this component
– the production of manuals in ten subject areas was always scheduled for 2012, but steps to
procure the consultant are behind schedule and there are notable delays to the work plan for
this activity. The lead Director for this work has convened a team and work has begun on
compiling definitions and concepts and identifying the ten areas for the manuals. Working
groups have been identified for each of the ten areas but have not yet met. Terms of
reference for a consultant are not yet finalized.
32. The review of publications and assessment of quality and scope of products and
services, scheduled for 2011, is now planned to begin in February 2012. The initial plan was
to procure a consultant to lead this work, with procurement scheduled to start in August 2011
and final report due November 2011. It was decided more recently to undertake this work
through a peer review process – with representatives from other national statistical offices
coming to Ghana to work with GSS on this. However, there did not yet seem to be a clear
rationale for which agencies should be invited and what their individual comparative
advantage is. The TOR for the workshop is still under development. The team was advised to
undertake background research on the potential countries: Ethiopia, Kenya, Nigeria and
South Africa and their comparative advantages to ensure they meet the needs of GSS. The
team was also advised to consider timing of the event and prepare a budget given change in
approach from previous budget for this activity.
Component four: Supporting the 2010 Census post enumeration activities
33. This component is rated moderately unsatisfactory. This component accounts for
US$2.4 million or 40% of the total budget. The Post Enumeration Survey was undertaken in
April 2011 – later than the three to four months advocated in international guidelines. The
matching of the PES with the main census is nearing completion (expected 28th
January
2012) and reconciliation is scheduled to start on 30 January 2012. This is however almost 18
months after the main census data collection and 9 months after the PES was undertaken. It is
expected that the PES report will be completed by March 15, 2012. A consultant is being
recruited to facilitate with the PES report.
34. Provisional census results were released February 2011. There have however been
substantial delays on census data processing, implying a delay in the release of the full census
results (due 31 March 2012). In addition, none of the 50 staff to be trained in census data
analysis1, 15 staff to be trained in data processing, and 30 staff to be trained in data
dissemination were trained, and there is no concrete plan for when this training will take
place.
35. The support to other post enumeration activities – publication of final results and
drafting of analytical and thematic reports is scheduled for later in 2012. However these
activities will be delayed and their completion within the lifetime of the project threatened if
the data processing is not completed on time. Additional resources have been provided from
Government to ensure release of the full census results by March 31, 2011. At the time of the
1 UNDP funded training in data analysis in 2011 including 29 GSS staff, 2 of whom were funded from the
MDTF. This training was more general than the proposed census data analysis training included in the MDTF
and which GSS consider still relevant.
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mission only 22% of the scanning had been completed. Calculations by the mission team,
based on figures given to the team in meetings and the proposal sent to the Minister of
Finance, suggest that scanning cannot currently be completed by end February 2012 as
planned to ensure March 2012 release of data.
Legal covenants
36. Progress in this area is satisfactory. All dated legal covenants required to be met
within six months of project effectiveness have now been met, although not within six
months of effectiveness. The last covenant, recruitment of external auditors, was only
recently met, some 11 months after effectiveness.
Fiduciary Performance
37. Overall the Financial Management (FM) arrangement of the project is rated as being
satisfactory and there has been no adverse change in the arrangements as documented in the
PAD. There are adequate systems including competent staff within the Accounts department
who has proved their competence in providing reliable and credible financial data together
with adequate supporting documentation.
38. Disbursement: The project was declared effective in February 2011 but the initial
withdrawal application only submitted in May 2011 for an amount of US$1,000,000. A
second withdrawal application for US$805,314.72 was submitted during the mission (total
funds in the project are $6,007,417).
39. During the mission the team reviewed expenditure incurred by GSS and paid for
using GoG funds and assisted the Project Accountant to prepare an SOE to claim
reimbursement. Total amount of expenditure eligible for reimbursement (using GoG funding)
is approximately US$250,000 whilst expenditure paid directly from the designated account is
US$597,000. The review noted that generally all expenditure had been duly authorized and
approved in line with the various guidelines as per the PIM and Government of Ghana
procedures. A sample test of transactions noted that all the expenditures are eligible and in
line with the objectives of the project.
40. Financial Management (FM): Most of the issues arising from the financial
management assessment appear to be management related and do not have a direct bearing on
financial management capacity.
41. As part of the FM team’s routine supervision to assess the adequacy of systems, the
Bank conducted a review of the financial management systems/arrangement at the Ghana
Statistical Service. The review noted:
Need to automate the accounting function - the current accounting function is based
on manual system and ledgers and this does not ensure efficiency in terms of resource
allocation, time management and the turnaround time for preparing reports. The
current system is an outdated version of Topaz and is not reliable and so not being
used. In view of this, the recommendation is for the GSS to engage a consultant to
review, design and install a suitable accounting package for the GSS and its regional
offices;
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Lack of firm commitments – concern that GSS could not provide substantial
commitment schedule for first quarter 2012. It is recommended that monthly project
monitoring review sessions are held between the Bank and GSS top management to
help track implementation; and
Poor Coordination - The issues of slow disbursement could be due to ineffective
coordination within GSS to support implementation and possible administrative
challenges limiting the effectiveness of the Project Coordinator.
42. The FM Risk rating is assessed to be Moderate and has not changed as documented in
the project Appraisal Document (PAD). Based on the review the FM team concludes that the
existing arrangements for the continuing adequacy and reliance of the financial management
systems for the project as reviewed are adequate and meet the minimum requirement for
financial management under OP/BP 10.02.
43. No issues of fraud or misappropriation or corruption came to our attention and a
review of the internal control procedures including the different levels of authorization and
approvals should minimize any such risk.
44. It appears that the challenges in implementation are not a consequence of financial
management or procurement but mostly administrative and bureaucratic. Until this issue is
resolved the project risks being evaluated as unsuccessful.
Procurement:
45. The overall procurement performance of the project is rated as Moderately
Satisfactory. Though several procurements have been initiated, these are behind schedule.
Out of the 14 items under Goods procurement, in the most recent revised procurement plan
made available during mission, 9 are yet to start; 4 on-going but behind schedule, and 1
completed. Similarly out of 29 items under Consultancy, 15 are yet to start with 4 behind
planned schedule; 2 on-going and 5 just started but behind planned schedule; 3 not planned
for; and only 2 completed.
46. Procurement Capacity: The procurement unit is staffed with four (4) permanent staff,
two temporary staff on short contract basis, and a recently recruited Procurement Advisor (a
seasoned procurement specialist) who assumed office on 15 November 2011. The head of
the Procurement Unit is an M. Sc degree holder, while two of his assistants have B.Sc and the
third a higher national Diploma (HND). Together they carry out procurement of Goods,
Consulting and Non-consulting services. Two of the officers attended the GIMPA-run
procurement workshops on Goods, Works and Services organized in October, 2011 while the
other had attended a similar workshop earlier in 2010.
47. The Procurement Advisor will lead, advise, participate, follow-up, monitor, review,
etc. procurement under the project in accordance with the stipulates of the legal agreement,
PAD and Project Implementation Manual (PIM) as well as provide support, training and
mentoring of the Ghana Statistical Service (GSS) staff of the Procurement Unit.
48. Review of Procurement Plan. The latest procurement plan obtained during the
mission when compared with the previous approved Procurement Plan (September 2011)
shows a shift of the scheduled planned activities. This is attributed to little procurement
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activities since the last ISM in July 2011. Furthermore this review has shifted a lot of
procurement activities forward giving a semblance of procurement on-course. However over
50% of such procurement on the project are yet to start, while almost over 80% are to be
implemented this year. Indeed by the earlier procurement plan almost all consultancy and
goods procurements should have been started by end Dec 2011. This indicates that the total
planned procurement on the project has been significantly delayed. Changing dates in the
procurement plan does not necessarily mean that systems are now in place to ensure that
these dates are adhered to. No further delays can be entertained if all the procurements
planned are to be completed before the project closure of 31 December 2012. GSS
procurement has been advised to take a zero tolerance approach to missed deadlines (for
example, in submitting TORs), with technical teams made aware they may lose that goods/
consultancy.
49. The mission discussed and agreed that the Procurement Plans must be revised and
continuously updated (with actual dates) to ensure that planned contracts will be completed
before project closure and to reflect procurement status accurately. A revised and updated
procurement plan should be submitted to the Bank for review and no objection by end
January 2012.
50. Furthermore the Procurement Advisor with the procurement unit should draw up
individual Action Plans for all the outstanding procurements and accordingly distribute to all
responsible personnel who are to take action at certain stages of the procurement.
51. Since no slippage in the planned activities can be tolerated at this stage of project
implementation, the mission is holding the team to the planned schedule dates as presented in
the current procurement plan made available during the mission.
52. Procurement Processes pending issues - Single Source Selection. The coordinating
team drew the mission’s attention to the proposed sole source selection to engage Information
Technology (IT) services providers to design and implement statistics analysis system, email,
and messaging and Intranet system for GSS. Although this procurement was to be done
originally under Consultant’s Qualification Selection (CQS) the coordinating team is
considering harnessing experience at Ministry of Finance and Economic Planning (MOFEP)
system and ensuring GSS implement a coordinated system with MOFEP. The mission
advises the coordinating team to be mindful of paragraphs 3.8 and 3.9 on Single Source
Selection of Consultants2 in the Banks Guidelines dated January 2011.
53. Given the explanation provided during the mission for the sole source selection, the
coordinating team is advised to stick to the original plan of using CQS method, and the
consultant who undertook the MOFEP work is welcome and advised to compete as well.
2 . [3.8 Single-source selection of consultants does not provide the benefits of competition in regard to quality
and cost, lacks transparency in selection, and could encourage unacceptable practices. Therefore, single-source
selection shall be used only in exceptional cases. The justification for single-source selection shall be examined
in the context of the overall interests of the client and the project, and the Bank’s responsibility to ensure
economy and efficiency and provide equal opportunity to all qualified consultants. 3.9 Single-source selection
may be appropriate in the following cases, and only if it presents a clear advantage over competition: (a) for
tasks that represent a natural continuation of previous work carried out by the firm (see next paragraph); (b) in
exceptional cases, such as, but not limited to, in response to natural disasters and for emergency situations both
declared by the Borrower and recognized by the Bank; (c) for very small assignments; or (d) when only one firm
is qualified or has experience of exceptional worth for the assignment.]
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Please refer to paragraph 3.7 on Selection based on CQS in the Bank’s Guidelines on
selection and employment of Consultant3, January 2011.
54. Post Procurement Review (PPR). The mission informed the Project Coordinating
Team (PCT) that a PPR of the project procurement activities will be carried out after the
mission in early February 2012. The report will be shared with GoG and PCT. Informal
discussions will be held with the PCT to explain the PPR findings and recommendations as
well as solicit the PCT comments on pertinent procurement issues arising from the PPR.
55. Use of Procurement Tracking System (PROCYS). The mission scheduled PROCYS
training for GSS project staff and this took place on Monday 23 January 2012, to ensure that
the project staff can process their request through PROCYS-WB e-procurement system-
which is mandatory. Following the training GSS have been tasked to process their prior
review procurements to the WB through PROCYS.
56. Procurement Risk Rating. The mission recommends the current procurement risk
rating to be the same as previous; that is, MEDIUM-LOW (M-L). Although the project has
recruited a Procurement Advisor, his impact is only just beginning to have an effect on
procurement. If by the next mission, it is ascertained that procurement is back on track; and
as scheduled, effectively and efficiently, then the rating will be changed to Low.
Monitoring and Evaluation
57. Overall, monitoring and evaluation is rated as moderately unsatisfactory. During a
mission in April/May 2011 it was agreed that PDMG would provide monthly progress reports
to the Bank. Monthly progress reports have been received and within a few days of the end
of the month and report progress against activities. However, there is little evidence of
forward work planning that would identify key tasks to be undertaken and when and
resources required and on which subsequent progress could be assessed. In addition, there
does not seem to be an active mechanism in place for monitoring progress on the MDTF
annual milestones.
58. Monitoring of the MDTF was discussed with GSS. Agreement was reached for the
Bank to work with the Monitoring and Reporting team within PDMG on this. In addition,
monthly meetings will be held between the Bank and GSS top management to discuss the
monthly progress reports, review progress and agree activities for the next month.
59. The Results Framework was reviewed and progress on 2011 milestones updated.
3 [3.7 This method may be used for small
45assignments or emergency situations declared by the Borrower and
recognized by the Bank for which the need for issuing an RFP, and preparing and evaluating competitive
proposals is not justified. In such cases, the Borrower shall prepare the TOR and obtain expressions of interest
that include information on their experience and qualifications, eventually through an REOI as may be needed,
from as many firms as possible, and at least three qualified firms with relevant experience. Firms having the
required experience and competence relevant to the assignment shall be assessed and compared, and the best
qualified and experienced firm shall be selected. Only the selected firm shall be asked to submit a combined
technical and financial proposal and, if such proposal is responsive and acceptable, be invited to negotiate a
contract. Both technical and financial aspects of the proposal may be negotiated. If the negotiations fail with the
selected firm, the provisions of paragraph 2.30 apply. The minutes of negotiations shall be prepared and signed
by both parties. Awards of contract shall be published as per paragraph 7 of Appendix 1]
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4. AGREEMENTS REACHED AND PENDING ACTIONS/NEXT STEPS
60. In order to speed up project implementation, the key actions given in the following
table were agreed. Additional detailed actions are given in Annex 2.
Action Description Timeframe Component Responsible
Entity/Official
General
1 GSS consider internal management and
implementation arrangements to ensure effective and
efficient delegation and approval processed
January 2012 All GSS
2 Update work plan, budget and procurement plan in
line with review comments and discussions.
End January 2012 All GSS/ PDMG,
Procurement Unit,
Technical teams
3 GSS consider need for Project management Training
and skills within GSS, particularly PDMG and Senior
Management from Director and above
Jan/Feb 2012 All GSS/ PDMG
4 GSS identify census lead, a single person whose sole
responsibility is to coordinate all census activities
January 2012 Four GSS
5 PDMG to review the Results Framework and the
Annual Milestones and report on them
January 2012
All GSS/ PDMG
6 Monthly progress meetings established to discuss
MDTF monthly progress report
From beg Feb 2012 All GSS/ PDMG/ World
Bank
Procurement
7 Items in the Procurement Plan marked as Shopping
should be procured immediately
January 2012 All GSS/ PDMG,
Procurement Unit,
Technical teams
8 Bank Post Procurement Review (PPR) of the project
procurement activities will be carried out after the
mission.
February, 2012 All World Bank
procurement Team.
9 PROCYS training for GSS project staff –
COMPLETED
23 January 2012 All GSS – Procurement
unit
10 Speed up procurement of all consultants and goods
(particularly those required for other activities to
commence) and ensure zero tolerance of missed
deadlines.
January- February
2012
All GSS/ PDMG,
Procurement Unit,
Technical teams
Financial management
11 GSS to prepare and submit to the Bank a commitment
schedule for the next 3 months
Project Coordinator January 31st
2012
GSS PDMG / project
accountant
12 Director Of Finance to ensure that the audit
engagement is signed not later than January 31st 2012
Director of Finance January 31st
2012
GSS Dir of Finance
5. DISCLOSURE
63. The World Bank team and the Ghana Statistical Service confirm their understanding
and agreement to publicly disclose this aide-mémoire. The disclosure of this Aide Memoire
was discussed and agreed to with Ministry counterparts, led by the Acting Government
Statistician, Dr Philomena Nyarko.
[12]
Annex 1: List of Persons Met During the Mission.
Name of person met Designation/ Unit Dr. Grace Bediako GSS, Government Statistician Mr. Opoku Manu-Asare GSS, Deputy Government Statistician (Technical Support) Dr. Philomena Nyarko GSS, Deputy Government Statistician (Operations) Prof. Francis Dodoo GSS Board Chairman
Prof. Osborne Jackson GSS Board Member
Mr. Alex Frimpong GSS Board Member Mr. Kwabena Oku-Afari GSS Board Member Mr. Emmanuel A. Cobbinah GSS, Head Procurement Unit Mr. Mabruk Fuseini GSS, Procurement Unit Mr. Awal Mohammed GSS, Procurement Unit Mr. James Amissah GSS, Procurement Unit (consultant procurement specialist) Mr. Timothy Afful GSS, Acting Director of Finance Mr. William Antiaye Addy GSS, Head Accounts Section Mr. Gideon Abbey GSS, Finance Section Mr. Sylvester Gyamfi GSS, Head Programme Development and Management Group (PDMG) Mrs. Angela Otchi GSS, PDMG Mr. Martin K. Poku GSS, PDMG Mr. Ben S. Gadzekpo GSS, PDMG Mr. Isaac Odoom GSS, PDMG Mrs. Marian Tagoe GSS, PDMG Mrs. Comfort Ashitey GSS, PDMG Mr. Stephen Amoah GSS, PDMG Mr. Anthony Amuzu Pharin GSS, Survey Organisation Unit Mr. John Foster Agyaho GSS, Survey Organisation Unit Mr. Anthony Amuzu GSS, Head Data Management and Analysis Group Mrs. Jacqueline Anum GSS, Head Data Analysis Unit Mr. KB Danso-Manu GSS, Head IT/ Data Processing Mr. Eric Nyarko-Aboagye GSS, IT Advisor Mr. Kofi Agyeman-Duah GSS, Head Cartography Unit Mr. Adjei Robertson GSS, Cartography Unit Rev. Brenda Osei Kofi GSS, Acting Director of Administration/Human Resources Ms. Ruby Mensah GSS, Procurement Unit Ms. Alberta Dodoo GSS, Procurement Unit Mr. Owusu Bridget Yeboah GSS, Procurement Unit Mr. Henry Nii Odai GSS, Head Social and Demographic Statistics Division Mr. Baah Wadieh GSS, Head Statistical Coordination and Capacity Building Division Rebecca Ninson GSS Mr. Magnus Ebo Duncan GSS, Head Economic and Industrial Statistics Division Mr. Charles Cartey GSS, Head Public Information and Dissemination Mr. Ernest Enyan GSS, Member Census Data Processing Team Mrs. Abena Osei-Akoto GSS, Member Census Data Processing Team Mrs. Sarah Woode GSS Mrs. Samilia Mintah GSS, Member Census Data Processing Team Mr. Yaw Misefa GSS, Member Census Data Processing Team Mrs. Araba Forson GSS, Leader Coordinating Team of the 2010 PHC Aurelia Hator GSS Mr. Johnson Owusu Kagya GSS, Post Enumeration Survey Mr. Peter Takyi Peprah GSS, Post Enumeration Survey Mrs. Edith Mote GSS, Head, Survey Organization and Census Data Processing
[13]
Mr. Odei Gyebi GSS Mr. Emmanuel Boateng GSS Mr. Michael Beckoe GSS Mrs. Estelle Appiah Legal Consultant Mr. Ortwin Klebsch Economic Advisor Ruth Asare World Bank Unit, MOFEP Dr. Ismail Sulaiman UNFPA, Census Technical Advisor Mr. Bernard Coquelin UNFPA, Resident Representative
[14]
Annex 2: Matrix of agreed actions/ deliverables
Action Description Timeframe Component Responsible Entity/Official
Procurement
1 Review and revise procurement plan to reflect the following:
Review contract value in line with revised end dates
Prepare a Procurement Plan for Activities that can Realistically be done within
the time frame of the project which closes in December 2012;
Hardware and Goods should be priority Review date submission final report in
line with date contract signed (e.g. if long term consultancy add quarterly draft
reports)
Where procurement activities are underway/ completed add the actual dates,
amounts etc
Clearer and more informative titling of procurement activities
Week 9th
January 2012
All
components
GSS Procurement unit
2 Focus on preparing all necessary ToRs for procurement activities and submit to the
Bank
Jan/Feb/Mar
2012
All
components
GSS Procurement unit with technical inputs from leads
4 Review previously developed ToRs and resubmit to Bank for no objection. Items in
the Procurement Plan under shopping should be fast tracked.
Jan 2012 All
components
GSS Procurement unit with technical inputs from leads
5 Develop system for early notification to lead teams to provide procurement request
memo/ technical inputs etc
Jan 2012 All
components
GSS Procurement unit
6 PROCYS training for GSS procurement staff – COMPLETED Jan. 2012 All
components
WB Procurement specialists
7 Procurement unit send justification for sole sourcing on IT to Bank for review and
advice
Jan, 2012 Component
two
GSS procurement unit/ ICT adviser
Finance and Administration
8 GSS to prepare and submit to the Bank a commitment schedule for the next 3 months January 31st
2012
All
components
Presently the project could not provide details of any
commitment and this is an indication of slow
implementation. So such a report will help in monitoring
9 GSS to submit regular withdrawal applications to Bank to ensure turnover of
replenishments (every time $100,000 spent) and reduce delays
From Jan 2012 All
components
GSS project accountant with PDMG budget team
10 GSS instigate quarterly reviews of MDTF budget From end first
quarter 2012
All
components
GS project accountant/ PDMG/ Bank
11 The Dir. Of Finance to ensure that the audit engagement is signed not later than
January 31st 2012
January 31st
2012
All
components
This is to ensure that the project can meet the financial
covenant submission deadline date of June 30, 2012.
Project management (including budget, work plan)
12 Review and revise work plan and budget and ensure in line with revised procurement
plan
Jan 2012 All
components
PDMG with GSS Procurement unit
13 Add actual expenditures to budget to identify over and underspend versus budget as
basis for planning other activities.
Jan 2012 All
components
PDMG with project accountant
[15]
14 Review budget in line with savings from activities not undertaken, consultancies not
required, shorter consultancies etc and reprogramme to other activities.
Jan 2012 All
components
PDMG
15 Increase frequency of Director meetings from monthly to fortnightly Jan 2012 All
components
GSS
16 Project management Training and Skills within GSS, particularly the PDMG
and Senior Management
Jan/Feb 2012 All
components
PDMG to lead
17 World Bank to work with technical teams to advise on drafting of terms of reference/
technical specifications
From Jan 2012 All
components
WB statistician/ procurement unit & GSS
18 GSS to send draft ToR for steering and technical committees for GSDP (and as for
follow on SRF/IDA project)
Jan 2012 PDMG
19 GSS to ensure PAD for SRF/IDA project is distributed to Dir in GSS and to
participating MDAs.
Jan 2012 PDMG
Project components
20 An identified census lead in GSS, with sole responsibility to coordinate all
census activities
Jan 2012 Component
four
GSS top management
21 Review work plan and timetable for staff rationalization Mar/Apr 2012 Component
one
GSS Change management team
22 GSS sent draft retrenchment manual to Bank for comment and review Jan 2012 Component
one
GSS institutional reform team
23 GSS request extension to contract for legal drafter on Statistics Bill Jan 2012 Component
one
GSS legal reform team
24 GSS to send draft Statistics Bill to mission team for review and comment Jan 2012 Component
one
GSS legal reform team
25 GSS to review timeline for completion of Statistics Bill and send to Bank (e.g.
including external stakeholder workshops)
Jan 2012 Component
one
GSS legal reform team
26 GSS to consider need for functional review (in procurement plan & budget) and clear
on objectives of this and provide ToR to Bank
Jan 2012 Component
one
GSS institutional reform team (David Kombat)
27 GSS to raise with Board requirements for orientation and when this will occur to
ensure appropriately planned within project period
Jan 2012 Component
one
PDMG/ Board secretariat
28 GSS to send timeline for all ICT activities/ procurements to be clear on sequencing
and dependencies
Week 16th
Jan
2012
Component
two
GSS ICT adviser and team
29 GIS unit to follow up on procurement of GIS equipment Jan 2012 Component
two
GSS GIS unit
30 GIS unit to provide justification and document for GIS training in South Africa Jan 2012 Component
two
GSS GIS unit
31 Revised Terms of Reference on comprehensive training programme/ needs
assessment to be sent to Bank
16 Jan 2012 Component
two
GSS Director leading (Nii Odai)
[16]
32 Review of statistical products – agree format for this – peer review vs consultancy,
and if peer review identify key areas of need, complete background research on
different national statistical offices to ensure they have comparative advantage in
areas of need
Jan/Feb 2012 Component
three
GSS/PDMG, Quality review team
32 PES team to review requirements for external validation of PES report and liaise with
PDMG and procurement as appropriate
Jan 2012 Component
four
PES lead
33 PES team to submit request for extension of PES matching Jan 2012 Component
four
PES lead
34 Review budget in line with savings from consultancies that have been dropped Jan 2012 Component
four
PDMG with inputs from CTA, data processing and
analysis teams
35 GSS to prepare procurement plan with timelines for the Census Analysis Strategy
(entirety rather than just MDTF funded elements)
Jan/Feb 2012 Component
four
GSS CDART team with procurement unit.
36 Establish monthly meetings to discuss monthly progress report and agree activities for
next month
Monthly from
Jan, 2012
Component
five
PDMG with inputs from relevant teams
[17]
Annex 3: MDTF Intermediate indicators and 2011 milestones – Progress summary
Indicator 2011 Milestone Progress
PDO Intermediate indicators
Institutional reform road map being
implemented on track
Statistics Law drafted Milestone met. Statistics law drafted. Cabinet memo drafted.
Financial Management System in
place
Milestone not met. Consultant not yet recruited.
Restructuring strategy agreed Milestone met. Staff rationalization paper developed and presented to Board. Directors asked to
express interest and are being assigned to posts by January 31st after which staff assignment will follow.
Comprehensive training program
developed
Milestone not met. Terms of reference cleared by Bank but recent decision to amend and recruit two
consultants.
Availability of provisional results of the
census
Provisional results released Milestone met. Provisional results of the 2010 Population and Housing Census were released February
3rd
2011.
Component one: Legal and institutional reform – Intermediate indicators
Legal framework for the NSS with clear
roles, responsibilities, reporting lines and
functions developed
Draft NSS Law presented to
Attorney General
Milestone not met. Law has been drafted but not yet presented to Attorney general.
Institutional framework for the GSS for
implementation of the GSDP developed
Strategy for restructuring
approved by the Board
Milestone met. Board have completed functional review and developed new functional organogram for
GSS. Strategy for staff rationalization developed with sequenced activities and timeline. Teams
convened to lead on particular aspects e.g. change management.
Milestone not met. Organizational Structure for Implementation of the GSDP not yet in place.
Organizational structure in place
for implementation of GSDP
(functional review approved)
Component two: GSS capacity building – Intermediate indicators
Number of staff with competences in core
areas: 1. Managerial, 2. Technical
Training program designed based
on needs assessment in GSS and
MDAs
Milestone not met. Terms of reference drafted but behind schedule on implementation.
All professional staff at GSS HQ have
access to internet based information
technology and GSS networks
Internet and email systems
extended to all offices at GSS
Head Office
Milestone not met. Some technical specifications/ terms of reference prepared but behind schedule.
Bidding Documents for WAN and LAN sent to the Bank for comment. Floor plan for laying of cables
submitted to the Bank for information. TOR for Enterprise Architecture cleared by the Bank and post
advertised.
GIS used to improve the design,
implementation and dissemination of
surveys
GIS unit equipped and trained to
do mapping and dissemination
activities
Milestone not met. GIS unit not equipped and staff not trained. Work at GIS secretariat stalled because
of priority given to census data processing. No further progress on digitizing regions.
GIS used in GLSS 6 Milestone not met. GLSS6 postponed to 2012. GIS unit assure GIS can be used in GLSS6.
Component three: Improving the quality and dissemination of statistical products – Intermediate indicators
The use of concepts, definitions and
methodologies across NSS standardized in
at least 10 subject areas
0 manuals Activity planned for 2012. Some preparatory work has been undertaken in advance of consultancy, but
Terms of Reference not yet completed which will delay procurement of consultant.
Quality enhanced and the number of Assessment of the quality of Milestone not met. Procurement of consultant was planned to start August 2011 but not yet
[18]
statistical products increased statistical products and action
plan developed and approved
commenced. Now considering peer review rather than consultant, but terms of reference not finalized
nor budgeted.
Component four: Supporting the 2010 Census Post Enumeration Activities
National and district population data (and
reports) released in a timely manner
GSS to have released provisional
results of the 2010 Population and
Housing Census
Milestone met. Provisional results released February 2011.
Quality measurement for the 2010 census
data determined and information provided
to data users (Post Enumeration Survey
(PES) carried out in timely manner)
Post Census Enumeration Survey
conducted (within 3 months after
main enumeration)
Milestone partially met. PES conducted in April 2011, some 6 months after main enumeration.
The matching team has nearly completed the matching process. Reconciliation to start end January.
PES report to be available towards end March.
Staff trained in i) data analysis, ii) data
processing, iii) data dissemination, iv)
database management, and v) scanning and
archiving technology
50 staff trained in data analysis. Milestone not met. Training originally scheduled for September 2011 but did not happen and no
concrete plan for when training will take place. 15 staff trained in data processing
30 staff trained in data
dissemination
Component five: Project Management – Intermediate indicators
Time lag of quarterly Project
Implementation Progress reports
6 weeks Milestone met. PDMG providing monthly progress reports. Quarterly progress reports have been
submitted within 6 weeks.
Dissemination of annual project reports Presented to the Board, the M&E
sector working group and
available on the GSS website
Milestone in progress. Annual progress report received but need additional information before
presenting to Board, M&E SWG and publishing on website.
[19]
Annex 5: Updated Results Framework
Target Values Data collection and reporting
Program (GSDP), Performance
Indicators
Baseline 2011 2012 Freq & Reports Data Collection
Instruments
Responsible for Data Collection
Program (GSDP) Development
Objectives4
Modernize and streamline the Ghana National Statistical System to ensure that it is sufficiently equipped in terms of human resources, essential
tools and infrastructure to produce and disseminate reliable and timely statistics in a cost effective manner, in accordance with international
standards and in response to user needs
Proportion of GSS staff with
professional qualifications
SCI quality score of GSS
Overall Methodology
Source data
Periodicity & Timeliness
Level of user satisfaction with
statistical products and services
of the NSS (baseline survey in
2010; next survey in 2012)
Proportion of publications
(including press releases)
publically available according to
release calendar by GSS (PPI,
CPI, Quarterly Digest of
Statistics, Ghana in Figures,
Economic Survey, National
Accounts, household surveys,
prime building cost)
Full and timely implementation
39% as at 2009
59%
40%
50%
87%
None
40%
(2 out of 5
publications5)
33%
44%
64%
55%
55%
92%
Baseline
survey
56%
(5 out of 9
publications)
50%
64%
55%
55%
92%
Annual survey shows
improvement on
baseline (target
determined after
baseline survey)
78%
(7 out of 9
publications)
100% of those
Yearly
Yearly
Every 2 years
starting in Y1
Annual
Annual
GSS MIS/Staff Records
WB SCI Score
User satisfaction Survey
Release calendar
Schedule of census &
survey program
HR Team/ M&R Team/
WB
M&R Team in PDMG overall
responsibilities/ Survey Group will
implement
PDMG of GSS
PDMG of GSS
4 The project is not responsible for delivering program targets but will contribute to achieving them.
5 The denominator of this indicator will change from year to year. This is because not all publications will be released on an annual basis (e.g. household surveys) and GSS aims to produce a
greater number of publications over time (e.g. resume production and publication of the Quarterly Digest of Statistics).
[20]
Target Values Data collection and reporting
Program (GSDP), Performance
Indicators
Baseline 2011 2012 Freq & Reports Data Collection
Instruments
Responsible for Data Collection
of census and surveys program
by GSS (GLSS, PHC,
Agricultural Census, MICS,
DHS, CWIQ)
Number of thematic areas where
internationally accepted common
concepts are adopted and used
by MDAs and GSS
0
0
0
planned by 2012
(GLSS, MICS, PHC,
Agricultural Census)
10
Annual
Workshop minutes
MDA reports
PDMG of GSS
MDTF Project Development
Objective The objective of the project is to prepare GSS for institutional reform and to ensure timely and extensive analysis and
dissemination of census data.
PDO Intermediate Indicators
Institutional reform road map
being implemented on track
Availability of provisional results
of the census.
Institutional
reform road
map submitted
to VP
2010 PHC
census
Statistics Law
drafted
Financial
Management
System in
place
Functional
review
completed
Restructuring
Strategy agreed
Comprehensive
training
program
developed
Provisional
results released
Performance
Management System
fully operational
Annual
One off report
Consultancy reports and
workshop reports.
Performance appraisal
reports.
Statistics law
Training reports
PHC project
document/provisional
results
Media reports
PDMG and Finance and
Administration of GSS
PDMG of GSS/Census Group
Intermediate Indicators: Component one - Legal and Institutional Reform
[21]
Target Values Data collection and reporting
Program (GSDP), Performance
Indicators
Baseline 2011 2012 Freq & Reports Data Collection
Instruments
Responsible for Data Collection
Legal framework for the NSS
with clear roles, responsibilities,
reporting lines and functions
developed
Institutional framework for the
GSS for implementation of the
GSDP developed.
Old GSS Law
Current
organizational
structure and
staff numbers
Draft NSS Law
presented to
Attorney
General
Strategy for
restructuring
approved by
the Board
Organizational
structure in
place for
implementation
of GSDP
(functional
review
approved)
NSS Law amended
by parliament
NSS Law receives
presidential ascent
New staff structure in
place
Half yearly
Half yearly
Consultant reports and
new law
Management meeting
minutes
Consultancy reports
PDMG of GSS
PDMG and FAD of GSS
Intermediate Indicators: Component two - GSS Capacity Building
Number of staff with
competencies in core areas: 1.
Managerial, 2. Technical6
All professional staff at GSS
HQ’s have access to internet-
based information technology
and GSS networks
GIS used to improve the design,
implementation and
dissemination of surveys
2008 statistics
training
program
50% connected
GIS unit
partially
operational
Training
program
designed based
on needs
assessment in
GSS and
MDAs
Internet and
email systems
extended to all
Senior Management
training for GSS
ICT training for GSS
Intranet operational
to all offices at GSS
head office
Annual
Annual
Annual
Training program
document
Training Evaluations
Staff Evaluations (from
Annual staff
management survey)
IT reports
PDMG, HR and CCG of GSS
IT/PDMG
IT/PDMG
GIS unit/PDMG
6Numbers of staff with managerial and technical competencies will be determined in the baseline survey. Based on this information targets will be derived.
[22]
Target Values Data collection and reporting
Program (GSDP), Performance
Indicators
Baseline 2011 2012 Freq & Reports Data Collection
Instruments
Responsible for Data Collection
( currently used
only for map
coordinates)
offices at GSS
Head office
GIS unit
equipped and
trained to
undertake
mapping and
dissemination
activities.
GIS used in Agric.
Census and in GLSS
6
MDAs have access to
GIS in GSS
Half-yearly
Requests for GIS
information
Half yearly GIS reports
Intermediate Indicators: Component three - Improving the Quality and Dissemination of Statistical Products
The use of concepts, definitions
and methodologies across NSS
standardized in at least 10
subject areas.
Quality enhanced and the
number of statistical products
increased.
None
No assessment
available
0 manuals
Assessment of
the quality of
statistical
products and
action plan
developed and
approved.
Comprehensive
manual on standards
and methods 10
subject matters
developed and
disseminated across
the NSS.
Implementation of
the action plan
according to
timetable.
Quarterly
Annual
Workshop minutes and
MDA statistical reports
User satisfaction survey
PDMG
GSS PDMG and Survey
Organization and Data Processing
Unit
Intermediate Indicators: Component four – Supporting the 2010 Census Post Enumeration Activities
National and district population
data (and reports) released in a
timely manner.
None GSS to have
released
provisional
results of the
2010
Population and
Housing
Census.
GSS to have released
final results of the
2010 Population and
Housing Census.
Release of analytical
reports on thematic
areas and Regional
Reports of the 2010
Population and
Housing Census.
One-off reports
2010 Population and
Housing Census main,
regional and thematic
reports
GSS PDMG and Survey
Organization and Data Processing
Unit/Census Group
[23]
Target Values Data collection and reporting
Program (GSDP), Performance
Indicators
Baseline 2011 2012 Freq & Reports Data Collection
Instruments
Responsible for Data Collection
Quality measurement of the 2010
census data determined and
information provided to data
users (Post Enumeration Survey
(PES) carried out in timely
manner)
None Post Census
Enumeration
Survey
Conducted
(within 3
Months after
main
enumeration)
Census results
validated, reconciled
and disseminated
One –off report PES questionnaires and
reports
GSS PDMG and Survey
Organization and Data Processing
Unit/Census Group
Staff trained in i) data analysis,
ii) data processing, iii) data
dissemination, iv) database
management, and v) scanning
and archiving technology
0 50 staff trained
in data analysis
15 staff trained
in data
processing
30 staff trained
in data
dissemination
2 staff each trained in
database
management and
scanning and
archiving/imaging
technology
respectively
One-off Report
Training completion
report
GSS PDMG and Census Group
Intermediate Indicators: Component five – Project Management
Time lag of quarterly Project
Implementation Progress
Reports
None 6 weeks 4 weeks Quarterly
reports
Progress reports GSS PDMG
Dissemination of annual project
reports
None Presented to
the Board, the
M&E sector
working group
and available
on the GSS
website
Presented to the
Board, the M&E
sector working group
and available on the
GSS website
Annual reports Minutes of M&E sector
working group and
reports from Board
meetings, GSS website
GSS PDMG
Aide Memoire: MDTF Ghana Statistical Development Project ISM January, 2012
[24]