AIA for communication COM_TechnicalPresentation_20130308

7/23/2019 AIA for communication COM_TechnicalPresentation_20130308

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AIA for Communications

A Technical Overview

March, 2013


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2013 Oracle Corporation Proprietary and Confidential 2

Mobile

Mobile

The following is intended to outline our generalproduct direction. It is intended for inforation

purposes only! and ay not "e incorporated into anycontract. It is not a coitent to deli#er any

aterial! code! or functionality! and should not "erelied upon in a$ing purchasing decisions.The de#elopent! release! and tiing of any

features or functionality descri"ed for Oracle%sproducts reains at the sole discretion of Oracle.


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2013 Oracle Corporation Proprietary and Confidential 3

Mobile

Mobile

Agenda

Introduction to &I&

&I& for Counications O#er#iew

Product '(' PIP

Custoer '(' PIP

Counications Order to Cash O#er#iew

)ie"el * O)' Process Integration Pac$s +O2&

Process,

)ie"el * -' Process Integration Pac$s +O2-

Process,

&gent &ssisted -illing Care PIP e#enue &ccounting Integration

Copati"ility 'atri/


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4

Oracle Application Integration Architectureo!plete, Open, Integrated, and "est#in#class

Po$ered b% Oracle &usion Middle$are'e(erage Oracle)s best*in*class, standards*based +OA Middle$are plator!

-eerence Process ModelsOpti!i.e business peror!ance le(eragingOracle)s e/tensi(e e/perience and bestpractices

Pre*"uilt IntegrationsAccelerate i!ple!entation o discreetbusiness processes using AIA)s pre*builtintegrations across Oracle Applications

&oundation Pac"uild cross*unctional business processesacross an% o %our applications utili.ing astandardi.ed approach and !ethodolog%

Complete. Open. Integrated. Best-in-class.

BPM Suite

Process Manage!ent-egistr%

-epositor%

+er(ice

Manage!ent

SOA Governance

Process

Integration

"2"

Integration

SOA Suite ODI Suite

"ul ataProcessing

ataualit%

Foundation Pack

-eerence Process

Models

o!!on Obects

+tandard +hared +er(ices

+OA5"PM &ra!e$or

Methodolog%e(eloper 6tilities

Pre*"uilt IntegrationsPacaged Integration Accelerators &or +peciic Applications Processes7

Process Integration Pacs and irect Integrations

2012 Oracle Corporation Proprietary and Confidential

For a complete introduction to AIA please refer to the first three sections of the AIACOMSales Presentation available from

httpy.oracle.cositecg"uproductssolutionsenterpriseapplicationsaiainde/.htl


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8

Agenda

Introduction to &I&


Product (ata u" PIP

Custoer u" PIP



Process,


Process,


Copati"ility 'atri/



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9

AIAOM O(er(ie$ # Oracle AIA or o!!unications

)tandards"ased! pre"uilt! and fle/i"le

integrations deli#ering a producti4ed and

coprehensi#e Concept to Cash )olution


5 &ccelerate transforation

5 Optii4e "usiness processes

5 (eli#er orecopelling ser#ices faster


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AIAOM O(er(ie$ # A(ailable Products

'icensable o!ponent O(er(ie$

1; &oundation Pac /tension or

o!!unications

Counications specific o"6ect definitions! "usiness ser#ices! and

"usiness process li"rary to integrate Oracle and nonOracle apps

2; Product MM PIP-ase Pac$ plus 7 Options )ie"el C'!Oracle -'! Oracle (esign )tudio! andOracle 8-usiness )ite

8na"les faster product launch "y synchroni4ing product inforationfro a Oracle Product u" +OP, to )ie"el C'! OracleCounications -'! Oracle Counications (esign )tudio! andOracle 8-usiness )uite

3; usto!er MM PIP-ase Pac$ plus 3 Options )ie"el C'!

Oracle -' * Oracle 8-usiness )ite

8nsures that cleansed! consistent! and coplete custoer data isreadily a#aila"le across applications "y astering custoer data inOracle Custoer u" +OC, and autoatically synchroni4ing it to)ie"el C'! Oracle Counications -'! and 8-usiness )uite

4; o!!unications Order to ashIntegration Pacs or

)ie"el C' +C',

Oracle O)' +O)',

Oracle -' +-',

&utoates Product )ynch "etween C' and O)' &utoates order fulfillent fro C' +)ie"el, through central order

anageent +O)' CO',! ser#ice order anageent +O)' )O',and "illing +-',

&utoates data synchroni4ation to ensure accuracy * realtiea#aila"ility of custoer! product! and pricing data "etween C' and-'

9; Agent Assisted "illing are=AA" PIP)ie"el C' to Oracle -'

9nifies custoer care "y integrating the "illing anageent processand pro#iding realtie and actiona"le #iew of "illing data fro theC' syste

:; -e(enue Accounting =-AIntegrationOracle -' to Oracle 8-usiness )uite

Pro#ides a perforance optii4ed :eneral ;edger +:;, integrationipro#ing :; accounting! reporting and accuracy



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"usiness Process +upporting Process Integration Pac=s

Product 'iec%cle Manage!ent Product '(' PIP +offers! "undles and products synch fro Product u" torele#ant participating applications,

Cos Order to Cash )ie"el * -' Integration Pac$s +product synch fro-' to )ie"el,

Cos Order to Cash )ie"el * O)' Integration Pac$s +synch )ie"elproduct class to product specification in (esign )tudio,

Order Manage!ent Cos Order to Cash )ie"el! O)' * -' Integration Pac$s

usto!er Manage!ent Cos Order to Cash )ie"el * -' Integration Pac$s +create custoersynch * update custoer integration flows,

&gent &ssisted -illing Care +update custoer synch,

Custoer '(' PIP +ena"les access to cleansed and enriched custoerdata fro OC through atch * fetch! synch! and erge integration flows,

"illing Manage!ent &gent &ssisted -illing Care +)ie"el and -' integration,

ollections Manage!ent &gent &ssisted -illing Care +)ie"el and -' integration,

-e(enue Accounting e#enue &ccounting PIP +:; integration "etween -' and 8-usiness)uite,

AIAOM O(er(ie$ # "usiness Process to

PIP Mapping



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Agenda

Introduction to &I&


Product '(' PIP

Custoer '(' PIP

Counications Order to Cash

O#er#iew


Process,


Process,

&gent &ssisted -illing Care PIP

e#enue &ccounting Integration

Copati"ility 'atri/



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AIA or o!!unications

Process Integration Pac

Product MM



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(ata anageent costs associated to Products and )er#icesare too high.

Product etadata is fragented and product definitions are

inconsistent across applications

Concept to ;aunch cycle ta$es too long

;ac$ of Centrali4ation of core counication product and

pricing definitions

;iited Control on the lifecycle anageent of entities across

applications

;iited or no "undling and discounting options

oncept esign e(elop Best Production Modi%

Idea

-etire

Product MM PIP # hallenges



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(ata consolidation across #arious

#endorlegacy catalogs

(efine Product Classes! )iple

Offers! -undled Offers! Catalogs!-asic Pricing! 'ultiple Pricelist!

Copati"ility ules

Centrali4ed #ersioning! change

control! appro#al wor$flows ;ifecycle

policies

ole "ased access control

Product appings across applications

and counication li"rary with 300=

attri"utes

&ccelerator connectors

TheProduct MM PIP ena"les faster product design and launch "y synchroni4ing productinforation fro a central hu" to )ie"el! Oracle Counications -illing and e#enue

'anageent! Oracle Counications (esign )tudio! and 8-usiness )uite

De% "usiness "eneitsDe% &eatures

)ingle point solution fro design to

launch co#ering all aspects of product

lifecycle anageent

(ecrease Tieto'ar$et for >ew

Offer Introduction

&ccelerate integration pro6ect

ipleentation

educed Total Cost of Ownership

Product MM PIP # &eatures "eneits



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Product

Hub or

o!!s

+iebel

"-M

"+

esign

+tudio

Product MM PIP

+AP

hannels

@"@"

-BAI'-BAI'

PO+PO+

Partners MEOs

ricson

Product

atalogs

&ulill!ent

+%ste!s

Eendor atalogs

'egac% +%ste!s

'egac% stacs

Products "illing In(entor% &ulill!ent Pro(isioning +hip!ent Manuacturing Maintenance

EBMPayload

Oracle Product MM IntegrationAn o(er(ie$


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Product MM Process Integration-M and "-M options



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Product MM Process Integrationeining static attributes in Product Hub



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1:

Product MM Process IntegrationMapped to ields in +iebel



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Product MM Process Integrationesign +tudio option


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Product MM Process Integration+ option7 Product lass deinition in Product Hub

Product lass

P d t MM P I t ti


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Product MM Process Integration+ option7 Product lass i!ported in esign +tudio

9; Eeri% Product lasses and attributes are i!ported into esign +tudio


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Agenda

Introduction to &I&


Product '(' PIP

Custoer '(' PIP



Process,


Process,



Copati"ility 'atri/



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usto!er MM



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usto!er MM PIP # hallenges

Custoer data is incorrect and inconsistent across

applications

Custoer data is fragented across applications

Custoer data is duplicated within applications

Coplete and accurate #iew of the custoer is not

a#aila"le to custoer focused applications



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'atch * ?etch etrie#e e/isting

trusted custoer data atching "asic

custoer inforation entered. )ync &utoatically synchroni4e

Custoer data "etween &pplications

and C('

'erge Identify duplicated custoer

data and erge it.

Person (ata 8nrichent through 3

rd

Party &pplication

Theusto!er MM PIP ena"les single source of custoer truth in OC and aintainsconsistent custoer info in )ie"el! 8-)! and -'


usto!er MM PIP# &eatures "eneits

Preintegration of "est of class

custoer focused applications

reduces )oftware ipleentationcosts.

Producti4ed solution reduces )oftware

aintenance costs.

Consistent and &ccurate custoer

inforation across operation systes

reduces error conditions. Coon )er#ices and O"6ects can "e

e/ploited "y 3rdparty applications

through )O&ena"led integration.



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usto!er MM PIP # O(er(ie$



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usto!er MM PIP # High 'e(el esign



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2:

Agenda

Introduction to &I&


Product (ata u" PIP

Custoer u" PIP



Process,


Process,


Copati"ility 'atri/



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2?

o!!unications Order to ash # O(er(ie$

o!!unicationsOrder to asho!!unicationsOrder to ash

"-M Pac

+ieb

elP

ac0 O+

MPac0

+iebel Pac

O+M Pac

"-M Pac

Order to ash Integration Pac or +iebel -M ororder capture and ser(ice integration to an%

central order !anage!ent s%ste! and an% billing

s%ste! (ia AIA or the purpose o custo!er order

ulill!ent interaction $ith central order

!anage!ent;

Order to ash Integration Pac or Oracleo!!unications Order and +er(ice Manage!ent

or O+M central order !anage!ent integration to

an% -M, billing and ser(ice pro(isioning s%ste!

(ia AIA or the purposes o custo!er order

ulill!ent;

Order to ash Integration Pac or Oracle "illingand -e(enue Manage!ent or custo!er

s%nchroni.ation and billing initiation and

ulill!ent reGuests initiated ro! an% central

order !anage!ent s%ste! (ia AIA;



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Agenda

Introduction to &I&


Product '(' PIP

Custoer '(' PIP



Process,


Process,


Copati"ility 'atri/



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+iebel -M O+M Process Integration PacsDe% hallenges

1. It ta$es too long to introduce new products

2. )low order deli#ery

3. Cost of ser#ice deli#ery

7. >ot ha#ing a coprehensi#e software solution

A. Too any anual and redundant acti#ities

B. (ifficulty trac$ing order progress and status

. ;ac$ of endtoend process support

D. Inefficient orderhandling


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O)' pre"uilt cartridge for &I&

Product class synchroni4ation

"etween )ie"el C' and O)'

8/tended orderline status and#isi"ility

Coplete support for new! re#ision *

follow on orders

Order priorities and future dated

orders

Interface order fallouts into )ie"el

C' as trou"le tic$ets

:uaranteed deli#ery and proper

essage seEuencing

The Oracle o!!unications Order to Acti(ate process integration pac$ autoates theorder anageent process "etween )ie"el C' and Oracle O)'! including Product Class

synchroni4ation! order deli#ery and life cycle anageent! and order fallout.


educe integration and

deployent tie cost

?aster tietoar$et with new

productsser#ices

Ipro#e product lifecycle

anageent

:reater accuracy of products

across C' * O))

8nhance agent and custoer

#isi"ility and accuracy

educe Order ?allout and

facilitate speedy reco#ery

+iebel -M O+M Process Integration Pacs&eatures "eneits



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+iebel -M O+M Process Integration Pacs

O(er(ie$ +OA*based integration and deplo%!entaccelerator that auto!ates the orderdeli(er% process across +iebel, O+M andbilling $ith the ollo$ing integrationpoints7

1; +ales order sub!ission and updates &ro!+iebelOrder apture to O+M entral Order Manage!ent

2; usto!er s%nc and order billing &ro! O+M entralOrder Manage!ent to "illing

3; +er(ice pro(isioning &ro! O+M entral OrderManage!ent to O+M +er(ice Order Manage!ent=Pro(isioning

4; Brouble ticet logging or allout incidents

&ro! O+M entral Order Manage!ent to +iebel+er(ice

8; Product class !apping &ro! +iebel +ales atalogtoO+M entral Order Manage!ent

SIEBEL

"illingBRM

@eb Partnerall

enter

-etail

CRM

"6+

+er(ice&ulill!ent

OSM

AIAAIA

entralOrder Manage!ent

OSM

AIAAIA

Order to "ill is reGuired to connect to "-M



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+iebel -M O+M Process Integration Pacs

High 'e(el esign



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3F


Process Integration Pacs

o!!unications Order to ash

+iebel -M and Oracle "-M Option Pacs=enabling Order to "ill "usiness Processes



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+iebel -M "-M Process Integration Pac

O(er(ie$Processes 8na"led O#er#iew

1. Process Integration for Product;ifecycle 'anageentOracle "-M +iebel -M

5 )ynchroni4es "illing products anddiscounts fro Oracle -' to )ie"el C'

2. Process Integration for Order'anageent+iebel -MOracle "-M

5 &utoates order processing "etween )ie"elC' and Oracle -'

3. Process Integration for Custoer'anageent

+iebel -MOracle "-M

5 )ynchroni4es custoer data "etween fro)ie"el C' to Oracle -'



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O(er(ie$

Processes 8na"led O#er#iew

1. Process Integration for Product;ifecycle 'anageentOracle "-M +iebel -M

5 )ynchroni4es "illing products anddiscounts fro Oracle -' to )ie"el C'

2. Process Integration for Order'anageent+iebel -MOracle "-M

5 &utoates order processing "etween )ie"elC' and Oracle -'

3. Process Integration for Custoer'anageent

+iebel -MOracle "-M

5 )ynchroni4es custoer data "etween fro)ie"el C' to Oracle -'



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4F


usto!er Manage!ent 6pdate usto!er



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+i b l -M "-M P I t ti P


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in Action usto!er proile and order capture in +iebel

Customer record

created in Siebel

Customer order

intent captured in

Siebel



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Agent Assisted "illing are



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AA" O er ie


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8F

Processes nabled O(er(ie$

1; Process Integration orusto!er Manage!ent)ie"el C' Oracle -'

+%nchroni.es custo!er data ro! +iebel-M to Oracle "-M

2; Process Integration or "illingManage!ent

)ie"el C'Oracle -'

-etrie(e billing related inor!ation ro!Oracle "-M to +iebel -M

3; Process Integration orollection Manage!ent

)ie"el C'Oracle -'

+%nchroni.es collection data bet$een+iebel -M and Oracle "-M

AA" # O(er(ie$



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AA" O(er(ie$


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AA" # O(er(ie$

Processes nabled O(er(ie$

1; Process Integration orusto!er Manage!ent)ie"el C' Oracle -'

+%nchroni.es custo!er data ro! +iebel-M to Oracle "-M

2; Process Integration or "illingManage!ent

)ie"el C'Oracle -'

-etrie(e billing related inor!ation ro!Oracle "-M to +iebel -M

3; Process Integration orollection Manage!ent

)ie"el C'Oracle -'

+%nchroni.es collection data bet$een+iebel -M and Oracle "-M


AA" "illing Manage!ent Integration


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AA" # "illing Manage!ent Integration

O(er(ie$

usto!erIdentit%

"illingetails

Adust!entHandling

Pa%!entProcessing

+ub!it Pa%!ents

hoose ierent

Pa%!ent Methods

Eie$ Pa%!ent

Histor% and +tatus

+ub!it Adust!ent

-eGuest

"ill and +er(ice le(el

Adust!ents

Eie$ Adust!ent

Histor% and +tatus

Account "alance

In(oice etails

6nbilled 6sage

Monetar% and on*

!onetar% "alances

usto!er Identiies

$ith Account I orPhone u!ber

usto!er -eGuests

"illing Inor!ation




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High 'e(el esign

usto!erIdentit%

"illingetails

Adust!entHandling

Pa%!entProcessing



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Service

Charges

Item

Charges


6nbilled 6sage



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AA" # ollection Manage!ent Integration


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AA" # ollection Manage!ent Integration

High*'e(el esign

)ync of Collections &ctions fro -' to C' iew collections status and ta$e actions in C'



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:8


irect Integration

-e(enue Accounting



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-e(enue Accounting # O(er(ie$


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-e(enue Accounting O(er(ie$

Point*to*point integration

bet$een Oracle "-M and *

"usiness +uite =C' integration

Opti!i.ed or reGuent batchloads and high (olu!es o data

'e(erages Oracle ata Integrator

=OI or high peror!ance

transor!ation and loading

BM Server

Oracle *"usiness +uite

OIscripts=load

transor!

C'reports=M'



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-e(enue Accounting # in Action


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?0

-e(enue Accounting in Action

#======================================================================

# GLIDs for Wireless Service

#======================================================================

#======================================================================

# G/L ID for purchase rate

#======================================================================

glid (

id 1000001

descr Wireless Purchase Fees

glacct !illed gross 01"10"110"100"11 01"10"$00"100"11

glacct !illed disc 01"10"110"100"11 01"10"$0$0"100"11

glacct !illedear%ed gross 01"10"110"100"11 01"10"$010"100"11

glacct !illedear%ed disc 01"10"110"100"11 01"10"$0$0"100"11

glacct !illedu%ear%ed gross 01"10"110"100"11 01"10"010"100"11

glacct !illedu%ear%ed disc 01"10"110"100"11 01"10"$0$0"100"11

glacct u%!illed gross 01"10"11&"100"11 01"10"$0&"100"11glacct u%!illed disc 01"10"11&"100"11 01"10"$0$0"100"11

glacct u%!illedear%ed gross 01"10"11&"100"11 01"10"$01&"100"11

glacct u%!illedear%ed disc 01"10"11&"100"11 01"10"$0$0"100"11

glacct u%!illedu%ear%ed gross 01"10"11&"100"11 01"10"01&"100"11

glacct u%!illedu%ear%ed disc 01"10"11&"100"11 01"10"$0$0"100"11

glacct prev!illedear%ed gross 01"10"010"100"11 01"10"$0'0"100"11

eine C' idAssociate C'

ids to Accounts

Assignproducts $ith

C' ids

-un ledger

reports




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?1

g

Oracle "-M

M' le!ent

Oracle C'

olu!n in C' Interaceescription

JeportIdK 8?88>C81

Je#enueTypeK 8?88>C82 Concatenated and stored in 8?88>C82 colun

J-'L:;L)egentK 8?88>C82 Concatenated and stored in 8?88>C82 colun.

JPeriod)tartTieK &CCO9>TI>:L(&T8

JesourceIdK C98>CMLCO(8

J&:ross&ccountnaeN#alueK

)8:'8>T 1 30

JCreditK 8>T88(LC

J(e"itK 8>T88(L(

ard code >8H% )T&T9)

)M)(&T8 (&T8LC8&T8(

1 C8&T8(L-M

ard code &% &CT9&;L?;&:

;oo$up #alue using theJ)ource)ysteI(

)8TLO?L-OOQ)LI(

Bransor! data into

Oracle C' or!at




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?2

g

'oad data into

C'JIB-&A table



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Agenda


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?4

g

Introduction to &I&


Product '(' PIP

Custoer '(' PIP



Process,


Process,



Copati"ility 'atri/



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Oracle AIA or o!!unications # +u!!ar%


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?F

o!plete, Open, Integrated, and "est*in*class

Pre-uilt Integrationspro#iding the "ac$"onefor a coprehensi#eConcept to Cash

Solutions Offering whichena"les C)Psto

5 u!p start proects

5 reduce riss

5 lo$er cost

racleAIA for Communications

AIA Foundation Pack !"tension #or Communications

-eerence Process

Models

+OA5"PM &ra!e$or Methodolog%

o!!on Obects

+tandard +hared +er(ices e(eloper 6tilities

Pre*"uilt Integrations

Pre-$uilt Integrations #or Communications

Order toCas%

AABCProduct

MDMCustomer

MDMevenue

Accounting



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AIA for communication COM_TechnicalPresentation_20130308

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