Ahmed Ezzat SayedMobile: +966505917035 | +201220670126 Email:

eng_ahmedezzat80@hotmail.com

Dear Sir,

With 12+ years of versatile experience across diverse organizational domains and significant exposure in managing projects for major clients, I would like to put forward my candidature for a challenging leadership assignment in your esteemed organization. I am well versed in Optics TX Networks (DWDM , OTN & SDH). Presently associated with Alcatel Lucent, KSA as Customer Technical Advocate for ZAIN KSA account.The attached resume will give you the details on my background. I am confident that the experience you will find outlined there in will be valuable to your firm.

Thank you for your time and consideration. Sincerely, Ahmed Ezzat Sayed

Ahmed Ezzat SayedMobile: +966505917035 | +201220670126 Email: eng_ahmedezzat80@hotmail.com

Personal Statement

Seeking position …..

Specialist seeking a challenging Telecommunication position, utilizing qualifications and skills and more than 12 year experience in Telecom field, with the potential for continuous growth.Excellent work proficiency, rapidly grasp new concepts & procedures maximizing acquired skills and creatively translating ideas through production and design.Considering myself to be self-motivated, punctual, reliable and co-operative, communicate effectively with all people at all levels both professionally and socially through an eager to learn and gain new experience.

Skills

High controlling and supervising skills.

High project management skills.

High team working skills.

High ability in working under pressure.

High ability in developing business ideas.

Work Experience

Alcatel-Lucent, KSA June 2015 to presentCustomer Technical AdvocateZAIN- KSA account

Respond to and manage customer escalations Monitor critical issues and ensure they are being

addressed/worked. Update customer as needed and escalate

internally as required. Participate customer meeting to address issues

and develop plans. . Coordinate investigations and technical

solutions, as required, across multiple internal teams.

Act as technical liaison between customer and Alcatel-Lucent teams[TAC,MSM,Pre-Sales]

Act as Outage Manager during outages and advocate for customer.

Alcatel-Lucent, KSA April 2014 to June 2015Customer Technical AdvocateManaging technical teams for MOBILY TX Managed Service Optics Project.Provide customer with a variety of customer-focusing maintenance services, including but not limited to acting as technical liaison and customer advocate within ALU organization.

Act as the single point of contact between external customers and ALU internal organizations for Service Assurance technical issues. Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. Advocate for the customer during system outages/impairments. Maintain customer satisfaction by providing services that are fully compliant with the SLA.

Take part in Level 2 technical support; synchronize and communicate between Technical Support team and customer. Ensure proper customer follow-up and escalation. Facilitate identification of control mechanisms and critical action/recovery paths for system components.

With the support of the GNOC, provide Proactive Maintenance monitoring and anticipating network performance with avoiding issues/outages in the customer network.

With the support of the GNOC, conduct network performance analysis in order to assess the impact

of a problem and to solve customer service related issues.

Manage preparation and execution of network upgrades and retrofits, and ensure related communication towards the customer. Follow up with the customer to support scheduling and implementation.

Identify business opportunities (including proactive maintenance services), inform and support sales and business development team to capture the new business based on general knowledge of customer contracts, project management and issue resolution skills.

Responsible for the Operational management, Fault management, Configuration Management Performance Management, Customer Complaint and Routine Processes for the Transmission Core Network

Responsible to manage ongoing day to day activities within the team, by providing assistance, guidance and advice or taking appropriate action in order to effectively resolve conflict, problems and escalations, to facilitate optimal team performance. Respond to real time events, escalations and day to day operational needs through the effective deployment of suitably trained personnel in order to provide adequate job cover at all times to meet operational expectations and agreed service levels.

Manage the team; maintain focus, discipline and adherence to standard operating procedures. Ensure that the team follow agreed fault management process for engagement, delivery and communication with regards to fault resolution. Ensure team follow internal and customer expectations and guidelines regarding governance of fault management. To champion the team’s requirements with internal/external departments – to ensure that the operational objectives are met. Responsible to continually review, Implement and maintain departmental processes in order to meet the SLA/OLA and to improve the quality of service provided.

Alcatel-Lucent, KSA June 2011 to March 2014Optics NPI support

As Optics-NPI support for all TX trials & projects in STC account.

Leading the TX anticipation program for enhancing the materials delivery for STC TX account.

Following up with the ordering and warehouse teams regarding the Stock status and the open orders.

Working on 1830PSS family, 1663ADMu, 1655AMU, 1350 OMS & 1354 PHM.

Validating the TX network solutions (DWDM, OTN & SDH); designing, installing and troubleshooting TX Solutions.

Validating design files related to DWDM & OTN projects using Engineering Planning Tool (EPT) &

Network Planning tool (NPT) after receiving it from Presales.

Revising the SOW received from STC and matches it with the ordered BOQ and design files.

Updating the design files with actual fiber measurements and contacting the customer if there are any comments and concerns.

Modifying the design if needed after applying the fiber measurements.

Generate the needed files “BOM, Installation report and Commissioning files”.

Providing the needed data to the Engineering and rollout to start their activities MOP creation, Installation and Commissioning.

Validating the design for all new services such as 10G, 40G and 100G.

Updating the DCN plan for the SS project with the protection links and share it with STC.

Supporting rollout teams during the implementation Phase.

TPM for the eOMS DCN Area AA72 Splitting project.

TPM for STC timescan / syncview upgrade project.

Leading the technical team for the integration project of ALU NMS and the OSS application (NetMeeting).

Succsseful trials

Introduction of the new 100G card and the connectivity with Cisco and Juniper routers in STC R&D lab.

The 11DPM12 Service Creation with E-SNCP protection over Huawei network in STC R&D lab in presence of STC design and planning team.

Testing the interoperability of the 43SCX4 and 43SCX4E modules with and without regeneration in presence of STC operation team in ALU lab.

Alcatel-Lucent, Egypt April 2010 to June 2011Senior Technical Support Engineer

Short Mission in KSA Participating in the Engineering and Pre-sales

team in ALU KSA working on all the transmission projects in STC account (SDH & DWDM) Reviewing the SOWs received from STC and preparing the BOQs.

Alcatel-Lucent, Egypt April 2008 to April 2010Technical Support Engineer

Technical support for the below:

1-Transmission product:

a. 1663 Add Drop Multiplexer universal (1663 ADMu)

b. 1665 Access Multiplexer universal (1655AMU)

c. Metropolis ADM Compact and Universald. AM1 and AMS

2- Telecom Egypt transmission project including AMU and AMS add drop Multiplexers and their management system Optical Management System OMS 5.2 installed on HP machine.

3-8950AAA Application for Network Authentication, Authorization and Accounting.

4- Telecom Egypt Com-Center & Data-Center project in Cairo and Alex including HPServers loaded with the ALU applications including OSS application:

a. EMM for X25 links interconnectivity between ALU class5 switches (5ESS) and the core network.

b. NVAM for managing and provisioning ALU class5 switches (5ESS).

c. NFM (OSS application) for managing, collecting and displaying alarms of ALU class5 switches (5ESS).

Deployment activities for the following projects:

1- Telecom Egypt transmission project including AMU and AMS add drop multiplexers and their management system Optical Management System OMS 5.2 installed on HP machine.

2- Telecom Egypt Com-Center & Data-Center project in Cairo and Alex including HP servers loaded with the below ALU applications:

a. EMM for X25 links interconnectivity between ALU class5 switches (5ESS) and the core network.

b. NVAM for managing and provisioning ALU class5 switches (5ESS).

c. NFM(OSS application) for managing, collecting and displaying alarms of ALU class5 switches (5ESS)

Alcatel-Lucent, Egypt Jan 2008 to April 2008Technical Support and Commissioning Engineer

Short mission in KSAParticipating in LDN Transmission project for STC customer in KSA as a technical support and commissioning for below products:

1-1663 Add Drop Multiplexer universal (1663ADMu)2-1655 Access Multiplexer universal (1655 AMU)3-AM1 Plus

Telecom Egypt, Egypt Jan 2006 to Jan 2008Technical Support Engineer

As a transmission & maintenance engineer in the department of cabinets. Working on: -

1. Lucent cabinets “hardriue & hardrislu & any media” build on SDH.

a. Installing ADM 4/1b. Making cross connectionsc. Installing new E1's for customersd. Working on management system ITM-SC

2. Nortel cabinets build on SDH.a. Making cross connectionsb. Installing new E1's for customersc. Working on management system

Egyptian Armed Forces, Egypt Jan 2003 to June 2005Transmission and Technical Support Officer

Working on: -

1. Advanced digital switch “ADS “.2. Microwave radio transmission “CTM 250 & CTY “.3. Fiber optics stations ”PDH & SDH”.4. Repeaters stations.5. Digital distribution frame “DDF “& unprotected

main distribution frame “UMDF “& protected main distribution frame “PMDF”

6. Telco systems.7. Power stations “kohler”

Education

Faculty of Engineering Cairo University, Cairo- Egypt

1997 to 2002

BSC. Electronics and Electrical Communication, Cairo University, Egypt.Graduation Grade: - Good.Graduation Project Title: -RF.MSK.RX. Implemented on Ti DSP Kit.Graduation Project Grade: - Excellent.

References

Tamer AlyLead Technical Project Manager - Alcatel-LucentE-mail : tamer.abdel_raouf@alcatel-lucent.comCell: +966504124092

Mohamed ShafikGeneral Program Manager- Alcatel-LucentE-mail: mohamed.shafik@alcatel-lucent.comCell: +201001741179

Mohamed GazzarineGeneral Program Manager - Alcatel-LucentE-mail: mohamed.gazzarine@alcatel-lucent.comCell: +20122282417

Hany Maamoun

MNS Director - Alcatel-LucentE-mail: hany.maamoun@alcatel-lucent.comCell:+966563264904

Mohamed Ibrahim Senior Maintenance Service Manager - Alcatel-LucentE-mail: mohamed.ibrahim@alcatel-lucent.comCell: +9660500182114