Curriculum Vitae

Name: Ahmed Ezzat Mohamed

Date of birth: 01/04/1986

Military status: Exempt

Marital status: Married

Phone number 1: 01155300901

Phone number 2: 01143633363

Phone number 3: 01112388220

Home number: 26179043

Address : Villa 201 New-Cairo, El Shoifat Street.

Email: it.ahmed.djv@gmail.com

Objective: Seeking an IT Support Specialist position leading to advancement and growth potential.

Educational Background:

Completed Bachelor degree in computer science Modern Academy (Maadi) computer science 2007-2011

Completed computer courses with certification.

● Microsoft Certified IT Professional (MCITP) ● Microsoft Certified Solutions Expert (MCSE)● Cisco Certified Network Associate (CCNA ) undergraduate● Customer service Egabe Course

Details of Experience:

System and Network Administrator

Dejavu Retail Company

From 1/1/2016 to 30/12/2016

Summary of Tasks Done: Installation, upgrade , troubleshooting and handling issues Retail Pro ERP System Installation, upgrade ,troubleshooting and handling issues POS Retail Pro System Good experience in Oracle SQL administration and Oracle Report Builder or Crystal

Report and other SQL features like queries, stored procedures, etc.  create and edit retail Pro reports Management & increase the license seats of retail pro 9 troubleshooting and handling issues of network and point of sale and firewall issues Install firewall system and merge internet speed to reach 50 Mega download speed Use Retail Pro 9 on tablet running in android system with barcode reader Install windows system and programs and upgrade POS in another store using internet Create backup and re-indexing and tuning to retail database every day

Work and handling issues related to Linux and Virtual servers VMware Send SMS and email result of stores retail sales to CEO and CFO every 6 hours

automatically by program I create it with VB6 Programing language Installation, upgrade , troubleshooting and handling of Comsys Finance program Create Website Portal to show up the result of DVRs And fingerprint devices status UP or

Down every minute Remote desktop to fix and manage others brunches related to company Install related business soft-wares antivirus, office, Linux, windows, etc. Create backup and upgrade strategy for main office and stores monthly and every 3

month Handling issues related to SQL Server and DVR and fingerprint ,,etc Do corporate Deals With internet Companies TE-Data & Orange to get discounts for our

internet lines and manage the internet accounts with portal page

IT Administrator

Inspecta Petroleum Company

From 1/5/2013 to 1/12/2015

Summary of Tasks Done:●Installation, upgrade , troubleshooting and handling issues of Windows XP, Windows 7,

Windows Server 2003, Windows 2008 R2 and Linux ●Configuration and troubleshooting problems with DNS, DHCP, Server/Client, Remote Desktop,

shared printers, file sharing server and CCTV system. ●Install and apply Proxy server in Linux Red-Hat server Squid proxy●Install and configuration VOIP devices ●Troubleshooting TCP/IP and IE related problems●Mange cisco switches and routers and central VoIP Panasonic device●Mange security system with Internet and GSM●Install new devices network printers, scanners, finger print, fax, etc.●Install infrastructure network for 80 end user with 1 Gigabyte Speed Cat6 cables ●Install and manage Active directory server and Proxy server on Linux system and backup serve

file sharing ●Solving user problems through remote desktop●Install shared printers and shared scanners on the network and join it to the clients ●Install VoIP telephones devices to the network●Install Cisco switches, patch panels, VoIP central and Dvr ●Administration mail server and install accounts on outlook and make backup every day for emails data and important files and secure theme from viruses and spams ●Administration SQL server and web host server and make necessary editing ●Mange and plane the group policy for the domain users●Mange Dhcp and Dns and backup servers ●Mange users and groups create and delete edit●Inform the users the SLA for every task by priority●Create users for my Sql server to use internal Php program

●Create and manage proxy server for deny unrelated work websites●Install servers over Virtual machine programs VMWare, Oracle VM●Install and manage IP cams and CCTV systems, DVR, NVR, security systems●Track and locate company bus using GPS and GSM●Remote desktop to fix and manage others brunches related to company ●Install related business soft-wares antivirus, office, Linux, windows, etc.●Active Directory User Management.

Technical support TE-DATA

From 1/2/2012 till 15/4/2013

Summary of Tasks Done:● Handling and troubleshooting routers issues, cpe, pc, network, and mobile Wi-Fi issues

● Handling and troubleshooting IPad, smart phones, android, IOS and Blackberry internet issues

● Configuration all routers brands and join to all operations systems to internet all windows versions and Linux and mac

●Act as a first line of support to all TE-DATA internet users’ inquiries (technical / billing).●Handling the voice and data issues within the call

●Handling the DHCP, DNS and WIFI issues within the call

●Handling the DVR, IP cams, CCTV and IP-TV issues

●Handling the servers, port forward, remote desktop and virtual servers issues

●Reach my average handling time AHT and reach my KPI key performance indicator

●Sympathetic with customers issues to solve it within the call and escalate it incase its necessary need

●Handling the angry customers by communications skills, body language within the call to change him to satisfied person

●Helping old customers and uneducated customers with easy explain to solveHis issues within the call

 

IT Help Desk–

Power Market CO.

From 2010 till 2012

Summary of Tasks Done:●Administrator Red-Hat Linux server ●Programming visual basic and Sql and Php● Installation and configuration of all software programs●Installation and configuration of Domain hardware software●Active Directory User Management. 

●Configuration troubleshooting problems with DNS, DHCP, Server/Client, and Remote Desktop. ●Trouble shooting desktop related problems●Planning and implementation of users and Group Policies ●Troubleshooting TCP/IP and IE related problems. ● Installing Sql Server and backup it every day●Configuration troubleshooting problems with DNS, DHCP, Server/Client, and Remote Desktop.●Website hosting administrator●Install security system (CCTV, IP Cameras, Access Control and Panic/Intrusion Alarm System,

finger print) installation●Creating of new users and groups. In Windows 2008 R2●Solving end user problems through remote desktop

Language skillsArabic is my mother tongueEnglish: English Fluently

Summary of Skills● Team player ● Able to do work in coordination with staffs● presentation skills ● leadership skills● Smart employee ● Good technical knowledge ● communication skills and body language skills● helping the old customers and uneducated customers with easy explain to solve● His issues within the call ● Excellent in communication so able to communicate with customer to know their

Changed needs● Strength of character ● Patience● time management● Ability to work outdoor 

RERENCES AVAILABLE UPON REQUEST