©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

17th Annual Sea King Symposium

Halifax Canada

16th to 18th September 2014

Provisioning for the Future

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AgustaWestland LimitedCustomer Support and Services UK

• John Dixon – Vice President Customer Support and Services UK

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

• Jeremy Graham – Chief Project Engineer, Sea King, Apache and Chinook

• Andrew Hoddinott – Senior Customer Service Manager, Sea King and Lynx

• Iain Green - Platform Lead, Sea King and Apache

Provisioning for the Future

• Danny Rice – Head of Sea King Integrated Operational Support

3

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

Provisioning for the Future

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Provisioning for the Future

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

17th Annual Sea King Symposium

Halifax Canada

16th to 18th September 2014

Provisioning for the Future

6

Provisioning for the Future

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

17th Annual Sea King Symposium

Halifax Canada

16th to 18th September 2014

Provisioning for the Future

8

Service Excellence ?

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

Provisioning for the Future

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Provisioning for the future..... What exactly is it ... ?

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

Provision - The action of providing or supplying something for use

Provisioning - The process of preparing and equipping a network to allow it to provide services to users

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Aircraft............ components................ training .................maintenance..............support............... technical documentation..............infrastructure....

• Provisioning – The process of ensuring delivery of Customer requirements in a cost effective and timely manner.

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

Provisioning for the Future

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©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

Design & manufacture

helicopters

Provision of technical

information for helicopters

Provision of spares and repair parts for

helicopters

Provision of support and training to helicopters

AgustaWestland

Provisioning for the future...an integrated approach ?

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Field Service Representatives

Supply Centres Service Stations

Headquarter Offices

R&O Centres

Fleet Operations Centres (24/7)

CUSTOMER SUPPORT & TRAINING

Regional Offices

Training Centres

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

Provisioning for the Future

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Corporate

Military

CORPORATE/VIP OIL & GAS EMS SAR LAW ENFORCEMENT UTILITY

NAVAL UTILITY COMBAT

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So what is Customer Support .... ?

The provision of a range of services to assist customers in making cost effective and correct use of a product.

It may include assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

Provisioning for the Future

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Provisioning Support and Training

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

Provisioning for the Future

16©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

The Challenge

Provisioning for the

Future

Partnerships for the Future

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Maximise Value Creation

Partnerships for the Future

Partnerships for

the Future

Informed Supply Chain

Consistent Platform

Availability

Known Cost of Ownership

Open Information

Exchange

Known and Managed Risk

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

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‘ TRANSITION TO A JOINT SERVICE SUPPORT STRATEGY WILL REQUIRE A CULTURE CHANGE FOR CUSTOMERS AND SUPPLIERS ALIKE’

(Defence Logistics Acquisition)

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Evolution of Partnered Relationships

Wildcat Integrated Support & Training

(WIST)

• T800 Engines included• Training Courseware,

Simulators and delivery included

IMOS

SKIOS plus• Aircraft operational

serviceability• Aircraft provision• Payment against Flying

Hours achieved

20% cost reduction

SKIOS Phase 2

IMOS plus• Search and Rescue

chock to chock availability

10% cost reduction

Apache IOS

IMOS plus• Training aircraft

availability

FISS

SKIOS PP3

As SKIOS PP2, with the addition of a managed platform OSD of 2016.

SKIOS Phase 1

• Spares availability• Tech support service.

20% cost reduction

Apache PP2

• Includes the storage and maintenance activity of the aircraft removed from the fleet

Full Turnkey Operation

25% cost reduction

19©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

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Provisioning for the future ... Collaborative working

Century BuildingUK IOS Support Centre

Yeovil

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Traditional Support Boundaries

Provisioning for the Future

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Integrated Support Boundaries today

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Repair & Overhaul Capability Enhancement

AVOIDANCE– Consideration and review of options with vendors.

– Programme of testing to extend damage limits.– Greater forward engagement of Technical & Field Service .

Policing• Significant cost avoidance

• TAT’s from 40 weeks to 4 weeks on proof of concept trials part• Repair Induction Gateways being strengthened at Customer locations

Exploitation.

• R4@R2 candidate list up to 25 Part Numbers • Being integrated in standard operations

• Further assets to be identified for subsequent phases• Common Approach to be agreed for all customers

Expedience• 40% processing reduction on plant repair management

further savings to be achieved through introduction of bar code processing

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Integrated Support Boundaries tomorrow

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Provisioning for the Future

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Customer Support - The provision of a range of services to assist customers in making cost effective and correct use of a product. It may include assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.

©AgustaWestland LtdThe contents of this document are the property of AgustaWestland Ltd and/or its subcontractors, and must not be copied, used by, or disclosed to or re-produced, in whole or in part, for any third party without the prior written consent of AgustaWestland Ltd. Every permitted disclosure, reproduction, adaptation or publication of this document in whole or in part and in any manner or form shall prominently contain this notice.

Provisioning – The process of ensuring delivery of Customer requirements in a cost effective and timely manner.

Provisioning for the Future

Partnerships – We provision collectively to deliver the Customer need

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