AGRICULTURE INSURANCE COMPANY OF INDIA LIMITED Regd. …

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InfoTech Dept./2017/ISCons/27.12.2017

AGRICULTURE INSURANCE COMPANY OF INDIA LIMITED Regd. Office: “AMBA DEEP” (13th Floor), 14, Kasturba Gandhi Marg, New Delhi – 110 001

REQUEST FOR PROPOSAL (RFP)

FOR

“ENGAGEMENT OF INFOTECH SYSTEMS CONSULTANT-2017”

InfoTech Department

Agriculture Insurance Company of India Ltd. (AIC) 13th Floor, AMBA DEEP Building,

14, Kasturba Gandhi Marg, New Delhi – 110 001.

This document is the property of Agriculture Insurance Company of India Limited (AIC). It may not be copied, distributed, or recorded on any medium, electronic or otherwise, without AIC‟s written permission. Use of contents given in this document, even by the authorized personnel/agencies for any other purpose other than the purpose specified herein, is strictly prohibited as it shall amount to copyright violation and thus shall be punishable under the Indian law.

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THIS RFP DOCUMENT IS NOT TRANSFERABLE

Bidders are advised to study the RFP document carefully. Submission of Bid shall be deemed to have

been done after careful study and examination of the RFP document with full understanding of its

implications.

The response to this RFP should be full and complete in all respects. Incomplete or partial Bids shall

be rejected. The Bidder must quote for all the items asked for in this RFP.

The Bidder shall bear all costs associated with the preparation and submission of the Bid, including

cost of presentation and demonstration for the purposes of clarification of the Bid, if so desired by

AIC. AIC will in no case be responsible or liable for those costs, regardless of the conduct or outcome

of the bidding process.

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DISCLAIMER

The Company and/or its employees disclaim all liability from any loss or damage, whether foreseeable or not, suffered by any bidder/person acting on or refraining from acting because of any information including statements, forecasts, estimates or projections contained in this document or conduct ancillary to it whether or not the loss or damage arises in connection with any omission, negligence, default, lack of care or misrepresentation on the part of Company and/or any of its officers, employees. This document is not an offer made by AIC but an invitation for response based on which the Company may further evaluate the response or call for more responses from other bidders. The Company has the right to ask for other competitive bids and can award any part or complete work to another bidder whomsoever they feel eligible for the same, taking into consideration the price and quality.

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1. INTRODUCTION & OBJECTIVES ................................................................................................... 6

2. INVITATION ....................................................................................................................................... 11

3. ESSENTIAL INFORMATION .......................................................................................................... 12

4. DEFINITIONS ...................................................................................................................................... 13

5. SCOPE OF WORK ............................................................................................................................... 14

6. CONFLICT OF INTEREST ................................................................................................................ 14

7. RFP DOCUMENT ................................................................................................................................ 15

8. REQUEST FOR PROPOSAL ............................................................................................................. 15

9. PREPARATION AND SUBMISSION COSTS OF TENDER...................................................... 15

10. PRE-BID MEETING ............................................................................................................................ 15

11. COMPLETENESS OF TENDER BID ............................................................................................... 15

12. BID VALIDITY PERIOD .................................................................................................................... 16

13. TWO STAGE BIDDING PROCESS: ................................................................................................ 16

14. CLARIFICATION & AMENDMENT .............................................................................................. 17

15. SUBMISSION OF BIDS ..................................................................................................................... 17

16. BIDDERS ELIGIBILITY CRITERIA ................................................................................................ 18

17. SELECTION CRITERIA ..................................................................................................................... 19

18. EVALUATION ..................................................................................................................................... 20

19. ERASURES OR ALTERATIONS ...................................................................................................... 23

20. LATE TENDER BIDS .......................................................................................................................... 23

21. MODIFICATIONS AND WITHDRAWAL OF BIDS ................................................................... 23

22. PRELIMINARY SCRUTINY .............................................................................................................. 23

23. CORRUPT OR FRAUDULENT PRACTICES ................................................................................ 24

24. PERIOD OF VALIDITY OF BIDS .................................................................................................... 24

25. NOTIFICATION OF AWARD .......................................................................................................... 24

26. SIGNING OF CONTRACT/AGREEMENT .................................................................................... 25

27. PERFORMANCE GUARANTEE BY SUCCESSFUL BIDDER ................................................... 25

28. DETAILED ROLES AND RESPONSIBILTIES OF IS CONSULTANT .................................... 25

29. PAYMENT TERMS ............................................................................................................................. 31

30. PENALTY CLAUSE ............................................................................................................................. 31

31. AIC RESERVES .................................................................................................................................... 31

32. OTHER INSTRUCTIONS .................................................................................................................. 32

33. COMPLIANCE CONFIRMATION .................................................................................................. 32

34. UNDERTAKING BY CONSULTANT ............................................................................................. 32

35. CONFIDENTIALITY .......................................................................................................................... 32

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36. INDEMNITY ......................................................................................................................................... 33

37. TERMINATION OF AGREEMENT ................................................................................................. 33

38. MISCELLANEOUS TERMS .............................................................................................................. 34

39. CONTRACT .......................................................................................................................................... 46

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1. INTRODUCTION & OBJECTIVES

1.1 ABOUT AIC Agriculture Insurance Company of India Limited (AIC) has been formed under the aegis of the Government of India and promoted by 6 Public Sector Companies as a specialty Crop Insurance provider to the Indian farming community. AIC was incorporated on 20th December 2002 with an Authorized Share Capital of INR 15 billion and a Paid-up Capital of INR 2 billion. AIC commenced business operations from 1st April 2003, by taking over Crop Insurance operations from its major Promoter, General Insurance Corporation of India. Currently, AIC covers 25 million farmers under its various crop insurance schemes, making it by far the largest Crop Insurance Company in the world. Of these, more than 86% belong to the small & marginal category. The major challenge was to reach the remotest farmer in the country and service him at an affordable cost. If every last- mile farmer is to be reached by AIC or vice-versa, the service loading on the premium ticket would become financially crippling to him. Since our Company is engaged in the service of the farming community of the country, the overwhelming majority of whom are poor, we have modeled our resource pattern in accordance with those economic compulsions. Accordingly, to keep our management costs to the ground, AIC functions with only around 300 employees on the rolls, but insures around 25 million farmers. We operate out of 18 Regional Offices, but have to deal with around 150 thousand Bank Branches & Primary Agricultural Co-op. Societies at the grassroots level. 1.2 CURRENT IT LANDSCAPE UNDER PROJECT “ANNAPOORNA”

AIC embarked upon enterprise wide IT transformation initiative called ANNAPOORNA. TCS was awarded the project and work commenced in August 2009. Project aimed at turn-key computerization of identified activities of AIC comprising of market facing as well as support functions like Finance, HR, etc. TCS was single point of responsibility for supply, development, implementation and life cycle support for Application Software, Hardware, hosting, and other services etc. Project ANNAPOORNA, the end-to-end, web-based, integrated, online project, was envisioned as an enabler for streamlining the business processes of the Company and to automate the operational and administrative functions. It covered the whole gamut of IT needs of the Company, from Hardware and Software to Networking and Support. The full Application Stack under Project ANNAPOORNA is presented in the following table:

Sl. Functional Applications Product & Technology Major Modules

1 Business Operations Application

TCS-B@NCS J2EE framework over Oracle Database

Product Definition, Policy Issuance, Customer Self Service, Claims Management, etc.

2 Financial Management Application

Oracle E- Business Suite & Credence Software

Accounting, Budgeting, Investment, Taxation, Procurement Management, Asset Management, Statutory Reporting, etc.

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3 Business Intelligence & Management Dashboard

Oracle Business Intelligence Enterprise Edition

Data Capture, Analytics, Flexi-Reporting, Dashboard, etc.

4 Human Resource Mgmt. Application

TCS-Energise J2EE framework over Oracle Database

Employee Record Management, Payroll, Settlement & Pension, Leaves & Attendance, Loans & Advances, Claims Management, Non-core Benefit Management, Employee Progression, Training & Development, Recruitment, Employee Self Service, etc.

5 Knowledge Mgmt. Application Microsoft Office

SharePoint Server

E-Library, Knowledge Capture, Parliamentary Questions, etc.

6 Interactive Portal Online Window for E-Services

The above applications are implemented through various Servers, Routers & Firewall, highlights are as detailed below:

Sl. OEM Hardware Item

1 CISCO Core Switches

2 Juniper L-2 Switches

3 ORACLE OPCA (Oracle Private compute appliance)

4 Oracle T 5-2 Servers

5 Oracle FS 1 Storage

6 McAfee Firewall & Antivirus

7 Oracle Tape Library

8 HP HP tipping point

The Project also includes value-added Satellite Services detailed as below:

1 Server Hosting on Data Centre

Rack space in both DC & DR, wherein Hardware i.e. Router, Servers, Firewall and other components etc. have been installed. The Data Centre facility is being provided by M/s Sify Technologies Ltd. Data Centre located in Bangalore and Disaster Recovery Centre is in Noida.

2 Email Microsoft exchange Email solution provided by M/s RICOH

3 Managed IT Services

CCM.net-automated tool for online reporting, Nagios tool - automatic recording the Average Monthly Packet Loss deployed

Project ANNAPOORNA inter-connects all the AIC touch points through a high speed MPLS network. It also connects AIC to the outside world through a single internet pipe, secured by state-of-the-art Firewalls, Intrusion Detection/Prevention Systems, 2-factor Authentication, etc.”. Network Provider is M/s. SIFY Technologies Ltd. connected Locations through SIFY MPLS: 18 ROs, Head office, DC (Bangalore) - ILL & MPLS, DR (Noida) – ILL & MPLS, DC-DR (P2P), TCS Development Center, Kolkata; WIPRO Development Center, Bangalore; ICC Links (under deployment) – Hyderabad & Mumbai. The Project was architected as a seamlessly integrated eco-system to provide a single view of data in an info secure environment. All Applications and Databases are hosted centrally at a Data Center and mirrored at a Disaster Recovery Center, located in different seismic zones.

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1.3 NEW INFOTECH PROJECT “SEWA”

The new InfoTech Project “SEWA” was launched last year with 6 Tender components. SEWA will be the future IT environment of the Company, with the primary aim of developing a bespoke Core Solution for Crop Insurance, which would eventually replace the customized product being used under the present Project ANNAPOORNA. The Data Centre and Disaster Recovery sites have been successfully set-up and are located at Bengaluru (DC Site) and Noida (DR Site). The connectivity has been commissioned. M/s. Sify Technologies Ltd. is the Implementation Vendor responsible for both DC-DR and Network connectivity. The Microsoft Exchange Email Solution has been successfully implemented and is working fine and maintained by M/s. Ricoh India Ltd. The HRMS Application is under implementation on the Adrenalin product and is being implemented by M/s. Intellect Design Arena Ltd. 1.3.1 IMPLEMENTATION VENDOR 1 - CORE INSURANCE SOLUTION AND ASSOCIATED

BUSINESS APPLICATIONS #SEWACORE

The largest component of Project SEWA is #SEWACORE, which consists of a bouquet of applications and services, which are being developed/customized/procured on cutting edge technology catering to the varied and agile business needs to AIC. The selected Implementation Vendor for #SEWACORE is M/s. WIPRO Ltd. The brief components/Solutions of #SEWACORE are as below:

Solution Component Technology/Tool

Core Insurance Solution Java (Bespoke)

External Portals (Channel Partner, Farmer and Field Investigator)

Java (Bespoke)

Web Server IBM Http Server

JEE Application Server IBM Websphere Application Server

Mobile Application (Channel Partner, Farmer and Field Investigator)

Hybrid application using IBM MobileFirst Platform

Transaction Data Store MySQL Enterprise Edition

Reporting & Dashboard Jasper BI

BI Reporting Oracle Business Intelligence (Existing solution)

Document Management NewGen OmniDocs

BPM & Workflow NewGen iBPS

Rules Engine Drools

Integration – API Gateway Armure API Gateway

Integration – ESB IBM Integration Bus

2 Factor Authentication Armure Authentication Manager

ETL Talend Data Integration

Job Scheduling BMC Control-M

Data Archival Virmati Data Archival & Retrieval Solution

Enterprise Management BMC Enterprise Management – Remedy for ITSM, Discovery (ADDM), Truesight Operation Manager (monitoring), Server Automation, Client Management

Application Performance Management Appnomics AppsOne

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The Hardware details for DC & DR site under Project SEWA are mentioned below:

DC H/W Details

i. C5108 Chassis ii. CISCO UCS C240 M4S

iii. SAN Switches iv. NetApp 8060 Storage v. SL150 Library

vi. UCS B200 M4 (Blade Servers) vii. Palo Alto 5050

viii. Arbor APS 2600 ix. Imperva DAM (4510) x. SIEM Logger

xi. HSM xii. Array AVX 3600

DR H/W Details

i. UCS C5108 Chassis ii. CISCO UCS C240 M4S

iii. SAN Switches iv. NetApp 8060 Storage v. SL150 Library

vi. UCS B200 M4 (Blade Servers) vii. Palo Alto 5050

viii. Arbor APS 2600 ix. Imperva DAM (4510) x. SIEM Logger

xi. HSM xii. Array AVX 3600 The list of some OEMs under Project SEWA are as detailed below:

Solution OEM

EOMC GIEOM

Data Archival Virmati Software & Telecommunications Ltd.

Data leakage/loss prevention application Forcepoint

Database Activity Monitoring Imperva

Application Change (Access) control Symantec

Network and Application security user control platform Palo Alto

Document management solution Newgen Software Technologies Ltd

Helpdesk Management application BMC

Enterprise Management System (EMS) BMC

Disk Based Backup Solution Symantec

Version Control Solution Microsoft

WAN Optimization solution Array

Policy driven end user solution Symantec

IT DRM application Sanovi

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Application Performance Management Tool Appnomic

DDOS Arbor

Load Balancers - servers/global/link load balancers Symantec

API Gateway Simplified IT Solutions

Multi factor Authentication Simplified IT Solutions

SIEM HPE

Back-up Tape Library Oracle

Back-up software Symantec

Servers Cisco

Storage Netapp

Networks Juniper

Security HPE

Database Microsoft / MySQL

ETL Talend

Virtualisation - Hypervisor Vmware

SOA IBM India Pvt. Ltd.

Operating Systems Microsoft, MySQL

Application Server software IBM India Pvt. Ltd.

Mobility IBM India Pvt. Ltd.

SAN Switches Cisco

1.3.2 IMPLEMENTATION VENDOR 2 - EMAIL MESSAGING SOLUTION The Microsoft Exchange Email Solution has been successfully implemented and maintained by M/s. Ricoh India Ltd. 1.3.3 IMPLEMENTATION VENDOR 3 - HRMS INCLUDING ADMINISTRATION

APPLICATION M/s. Intellect Design Arena Ltd. is implementing End-to-end Software Development Life Cycle of the COTS HRMS solution, Adrenalin. The implementation includes development of customised HRMS Application, including interfaces, adequately sized and scalable (both vertical and horizontal), Software, Tools, Utilities, related services and Application support. 1.3.4 IMPLEMENTATION VENDOR 4 - CALL CENTRE Call Centre facility is In-house as of now. 1.3.5 IMPLEMENTATION VENDOR 5 - NETWORK MANAGEMENT M/s. Sify Technologies Ltd. has setup the Network links at all AIC locations and is responsible for maintaining the Network for a period of 7 years.

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1.3.6 IMPLEMENTATION VENDOR 6 - CO-HOSTING SERVICES M/s. Sify Technologies Ltd. is providing co-hosting space and maintenance services in a minimum Tier-III Data Centre at Bangalore to host AIC‟s DC IT infrastructure, and similarly in a minimum Tier-III Disaster Recovery Centre at Noida, to host AIC‟s DR IT infrastructure. 2. INVITATION This invitation Bid is for “Engagement of InfoTech Systems Consultant–2017 [IS CONSULTANT]”. Tenderers are advised to study the Tender document carefully. Submission of Tender shall be deemed to have been done after careful study and examination of the Tender document with full understanding of its implications. Sealed offers prepared in accordance with the procedures enumerated in <As mentioned in Section 13> should be submitted to the Deputy General Manager (IT) AIC. Eligible Bidders may submit their Bids not later than the date specified in <As mentioned in “Important Dates” Section 3.1>. AIC reserves the right to amend, modify, add, delete, accept, or cancel in part or full any conditions or specification of all proposals/ bids, without assigning any reason thereof at any time during the tender process. Each party shall be entirely responsible for its own costs and expenses that are incurred while participating in the RFP, subsequent presentations, site visits and contract negotiation processes. AIC shall not be responsible for non-receipt/non-delivery of the Tender documents due to any reason whatsoever. If any date is required to be extended due to exigency, all the relevant parties shall be notified. All Bids must be accompanied by an Earnest Money Deposit (EMD) in the form of Account Payee Demand Draft (DD)/Bank Guarantee of Rs. 14,00,000/-.

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3. ESSENTIAL INFORMATION 3.1 Important Dates

General Details

RFP Number InfoTech Dept./2017/ISCons/27.12.2017

Department Name AIC-HO InfoTech Department

Mode of RFP Submission Offline

RFP Type Open

Base Currency INR (₹)

Consortium Not Allowed

Subcontracting Allowed as per RFP terms

Only One Bid

A Bidder shall submit only one proposal. If a Bidder submits or participates in more than one proposal, such proposals shall be disqualified.

Document Download Start Date

27th December 2017. The document can be downloaded from AIC‟s website http://www.aicofindia.com/

Last Date and time for submission of Pre-Bid Queries

Pre-Bid Queries must reach us on or before 03rd January 2017 5.00 PM through E-mail on [email protected]

Date, Time & Venue for Pre-bid Meeting

At least 2 days prior to the Pre-Bid Meeting. Date, Time and Venue will be announced on AIC‟s website

Clarifications/ Amendments if any

Will be published on AIC‟s website

Last Date and Time for Bid Submission

19th January 2018 till 1 PM

Date and Time for Technical Bid Opening

19th January 2018 from 3 PM onwards

Date and Time for Technical Presentation by Bidder

The actual date will be communicated to the bidders who have qualified the eligibility criteria through Email or on AIC website

Declaration of Shortlisted Bidder’s for Commercial Bid Opening

The list of eligible bidders will be published on AIC website

Date and Time for Commercial Bid Opening

The actual will be published on AIC Website or to eligible Bidders through Email

Declaration of Successful Bidder

The successful bidder shall be published on AIC website

Bid Validity Period (in Days)

90 days from the date of RFP submission

RFP Fee (Non-refundable) ₹ 7,000/-

EMD Amount ₹ 14,00,000/-

Performance Bank Guarantee

10% of the Award

http://www.aicofindia.com/

mailto:[email protected]

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For Bid Submission and Correspondence

Contact details of AIC: Deputy General Manager InfoTech Department Agriculture Insurance Company of India Limited 13th Floor, AMBA DEEP Building, 14, Kasturba Gandhi Marg, New Delhi – 110 001 Ph +91 11 46869800, Fax +91 11 46869815 Email – [email protected]

Note: * Company reserves the right to vary above timeframe at its absolute and sole discretion, should

the need arise. All dates mentioned above are tentative dates and the Service Provider acknowledges that it cannot hold the Company responsible for breach of any of the dates. If any of the above dates is declared holiday, the next working date will be considered.

* At the Pre-Bid Meeting, written queries will be given priority of clarification. 4. DEFINITIONS For the purpose of Tender and its associated documents, the following terms shall be interpreted as indicated below:

1. "The Company” or “AIC" means Agriculture Insurance Company of India Limited. 2. “RO” and “HO” means “Regional Office” and “Head Office” of AIC. 3. “Tenderer” or “Bidder” means a Firm who is eligible to participate in this Tender and

submits its Bid. 4. “IS Consultant” means a Firm providing the Consultancy Services under the contract

with whom AIC has entered into a contract. 5. “Letter of Intent (LOI)” means the written communication to the successful Bidder of the

intention of AIC for the award of the services as per the contract read out with the Tender documents.

6. “Contract” means the written order signed by AIC and IS Consultant after the acceptance of the successful Bidder‟s Bid by AIC for executing the award.

7. “Contract Price” means the price payable to the IS Consultant under the contract for the full and proper compliance of his contractual obligations.

8. “Consignee” means authorized official(s) of AIC for receiving the goods and services at their intended locations.

9. “Financial Year” means, unless otherwise stated specifically, a period of 12 months from April to next March.

10. “ImV” means AIC‟s Implementation Vendor. 11. “ANNAPOORNA” means Project ANNAPOORNA is an end-to-end, web-based,

integrated, online project and covers the whole gamut of IT needs of the Company. It is in the Sustenance Phase.

12. “SEWA” means Project SEWA, which will be the future IT environment of the Company, with the primary aim of developing a bespoke Core Solution for Crop Insurance, which would eventually replace the customized product being used under the present Project ANNAPOORNA.

13. “SLA” means Service Level Agreement 14. “CEC” means Consultancy Evaluation Committee (CEC) 15. “SEWA” means System ERP Within AIC 16. “RFP” means Request for Proposal

mailto:[email protected]

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17. “ITMG” means InfoTech Monitoring Group 18. “DR” means Disaster Recovery Centre 19. “DC” means Data Centre (DC)

The term, applicant, proposer and bidder have been used interchangeably in the RFP document. 5. SCOPE OF WORK The detailed role and responsibilities of IS Consultant are given in <As mentioned in Section 28> –

SL. ACTIVITY/DELIVERABLES/MILESTONES (THESE ARE DETAILED IN “TERMS OF REFERENCE”)

A. PROVIDE PROJECT MANAGEMENT ASSISTANCE, MONITORING AND SUPERVISION OF ALL IT PROJECTS IMPLEMENTED AND UNDER IMPLEMENTATION

B. PROVIDE ASSISTANCE FOR THE TRANSITION PHASE FROM ANNAPOORNA TO SEWA

C. PROVIDING ASSISTANCE ON ALL INFORMATION TECHNOLOGY RELATED ASPECTS WITH RESPECT TO THE IT PROJECTS

D. RFP PREPARATION, BID MANAGEMENT AND SELECTION OF THE IMPLEMENTATION VENDOR (S) AS AN WHEN REQUIRED BY AIC

NOTE: IN CASE OF DISAGREEMENT IN INTERPRETATION OF ANY TERM (OR ITS SCOPE) HEREIN, THE VIEW OF AIC SHALL PREVAIL AND BE BINDING.

AIC reserves the sole right and discretion to extend the engagement beyond the stipulated 5 year period as per same terms and conditions. 6. CONFLICT OF INTEREST AIC requires that the Consultant provide professional, objective, and impartial advice, and at all times hold the Company‟s interest paramount, strictly avoid conflicts with other assignment(s)/job(s) or their own corporate interests and act without any expectation/consideration for award of any future assignment(s) from the Company. Without limitation on the generality of the foregoing, the consultants and any of their affiliates shall be considered to have a conflict of interest (and shall not be engaged under any of the circumstances) as set for below:

i. Conflicting assignment/job: The Consultant (including its personnel) or any of its affiliates shall not undertake any job/assignment which may be in conflict with the present assignment as for engagement of Infotech Systems Consultant.

ii. Conflicting relationships: The Consultant (including its personnel) having a business or family relationship with a member of AIC‟s staff who is directly or indirectly involved in any part of (i) the preparation of the terms of reference of the assignment/job, (ii) the selection process for such assignment/job or (iii) supervision of the contract, may not be awarded a contract, unless the conflict stemming from such a relationship has been resolved in a manner acceptable to AIC throughout the selection process and the execution of the contract.

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The Applicant has an obligation to disclose any situation of actual or potential conflict that impacts its capacity to serve the best interests of the Company or that may reasonably be perceived as having this effect. If the Applicant fails to disclose such conflicts of interest and if AIC comes to know of such a situation at any time, then AIC reserves the right to disqualify the Applicant during the bidding process or to terminate its contract during the tenure of assignment. 7. RFP DOCUMENT

i. This document shall serve as the RFP document. All the conditions of pre-qualification,

detailed requirement specifications including the terms and conditions in this document are binding and unalterable.

ii. Please note that the Bidder shall have to apply as per the templates/formats given in this RFP document.

8. REQUEST FOR PROPOSAL

The RFP document can be downloaded from the Company website www.aicofindia.com. The Bidder will have to pay, along with Technical Bid, a non-refundable tender processing fee of Rs. 7,000/- (Rupees Seven Thousand only) including all applicable taxes, in the form of a Demand Draft/Pay Order issued by a scheduled commercial bank favouring “Agriculture Insurance Company of India Limited” payable at New Delhi. Bids not accompanied with the Demand Draft/Pay Order of requisite amount shall be out rightly rejected. 9. PREPARATION AND SUBMISSION COSTS OF TENDER The Tenderer shall bear all costs associated with the preparation and submission of its Tender and AIC shall in no case be responsible or liable for these costs, regardless of the conduct or outcome of the Tendering process. 10. PRE-BID MEETING A Pre-Bid Meeting will be convened by AIC at the date, time and venue to be published on AIC‟s website (under “Tender” Tab) at least 2 days prior to the Pre-Bid Meeting, where the queries of prospective Bidders will be discussed. The replies/clarifications to those queries would be published by AIC on its website by the date given, and shall form a part of the Tender Document herein published. This would override any contrary clause in the Tender Document. 11. COMPLETENESS OF TENDER BID The Tenderer is expected to examine all instructions, forms, terms, conditions and deliverables in the Tender documents. Failure to furnish all information required by the Tender documents may result in rejection of its Tender. The Tender is liable to be rejected outright without any intimation to the Bidder if complete information as called for in the Tender document is not given therein, or if particulars asked for in the Forms/Performa in the Tender are not fully furnished.

http://www.aicofindia.com/

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12. BID VALIDITY PERIOD The proposal will be valid for 90 days after the closing date for submission of bid. A bid valid for a shorter period shall be rejected by AIC as non-responsive. Any decision in this regard by AIC shall be final, conclusive and binding on the Bidder. 13. TWO STAGE BIDDING PROCESS:

The Tender shall be in TWO parts – TECHNICAL BID [TB] & COMMERCIAL BID [CB]. Both the Bids must be submitted together, but in separate sealed covers, giving full particulars, addressed to <As mentioned in “Important Dates” Section 3.1> and duly super scribed as follows:

(a) "ENGAGEMENT OF AIC IS CONSULTANT – 2017 – TECHNICAL BID” (b) "ENGAGEMENT OF AIC IS CONSULTANT – 2017 – COMMERCIAL BID”

13.1 ENVELOPE - I (TECHNICAL BID)

The Technical Bid [TB] should be complete in all respects and contain all information asked for. IT SHOULD NOT CONTAIN ANY PRICE INFORMATION.

13.2 ENVELOPE - II (EMD)

13.2.1 The Bidder shall furnish, as part of his Bid an Earnest Money Deposit (EMD) of Rs.

14,00,000/- in the form Account Payee Demand Draft (DD)/Bank Guarantee from a

Commercial bank in favor of “Agriculture Insurance Company of India Limited”,

along with the Technical Bid, IN A SEPARATE OPEN ENVELOPE. The EMD is

required to protect AIC against the risk of Bidder‟s conduct, which would warrant the

security‟s forfeiture in the following scenario:

13.2.1.1 If a Bidder withdraws his Bid during the period of Bid validity specified by the

Bidder in the Bid; or

13.2.1.2 In the case of a successful Bidder, if the Bidder fails to,

Sign the Contract and

Furnish Performance Security in accordance with <As mentioned in Section 27>. 13.2.2 Tenders not accompanied by EMD shall not be accepted.

13.2.3 The EMD shall be denominated in Indian Rupees, and shall be in the form of an Account

Payee Demand Draft (DD)/Bank Guarantee.

13.2.4 Unsuccessful Bidder‟s EMD will be returned as promptly as possible.

13.2.5 The successful Bidder‟s EMD will be returned upon the Bidder furnishing the

Performance Security and signing the Contract, pursuant to <As mentioned in Section

27>.

13.2.6 No interest will be payable by AIC on the amount of the EMD.

13.3 ENVELOPE - III (COMMERCIAL BID) The COMMERCIAL BID must be submitted in a sealed envelope. The Commercial Bid should not contradict the Technical Bid in any manner. Each page of the bid shall be made in the legal name of the Bidder and shall be numbered, signed and duly stamped by the Bidder or a person duly authorized to sign on behalf of the Bidder.

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14. CLARIFICATION & AMENDMENT Bidders may request for clarification, if any, on or before <As mentioned in “Important Dates” Section 3.1>. Any request for clarification must be sent by e-mail at address mentioned in this document. At any time before the submission of proposal, AIC may, at its discretion, amend the RFP including extension of the deadline for the submission of proposals. Any such amendment will be notified on the website www.aicofindia.com and will be binding on all the Bidders. It may be noted that any such amendment will not be communicated to the Bidder individually. Hence, interested applicants are advised to frequently visit the website for updating themselves about changes, if any, made in the RFP before the bid submission date. 15. SUBMISSION OF BIDS A master cover containing the Technical and Commercial Bid/Proposal with superscription "RFP- ENGAGEMENT OF INFOTECH SYSTEMS CONSULTANT-2017" marked on the top and addressed to the Deputy General Manager (InfoTech Dept.) has to be submitted on or before <As mentioned in “Important Dates” Section 3.1>in at the following address:

Deputy General Manager InfoTech Department

Agriculture Insurance Company of India Limited 13th Floor, AMBADEEP Building,

14, Kasturba Gandhi Marg, New Delhi – 110 001

The cost of Tender i.e. DD for Rs. 7,000/- should be kept separately. The master cover should contain two separate sealed envelopes. One with superscription "ENGAGEMENT OF AIC IS CONSULTANT – 2017 – TECHNICAL

BID - Reference No. – InfoTech Dept./2017/ISCons/27.12.2017". And another sealed envelope with superscription "ENGAGEMENT OF AIC IS CONSULTANT–2017–COMMERCIAL BID-RFP No.-InfoTech Dept./2017/ISCons/27.12.2017". Sealed Bids shall be received by AIC at the address specified in <As mentioned in “Important Dates” Section 3.1>, not later than the time and date specified in the invitation for Tender Bids. In the event of the specified date for the submission of Tender Bids being declared a holiday, the Bids will be received up to the appointed time on the next working day. The bids received after <As mentioned in “Important Dates” Section 3.1> will not be accepted under any circumstance. Please note that if sealed cover is found to contain both Technical and Commercial Bid/Proposal together in single sealed envelope then, that offer will be rejected outright. No Bidder/Applicant/Consultant shall submit more than one application for the consultancy. The proposal as well as all related correspondence exchanged by the Bidder and the Company shall be in the English Language.

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16. BIDDERS ELIGIBILITY CRITERIA The Applicant must fulfil ALL the following Eligibility Criteria. Proposals of only those Applicants who satisfy ALL these conditions will be considered for further evaluation process. Applications which do not satisfy ALL the Eligibility Criteria will be summarily rejected, and no appeal shall be entertained. The Applicant who wish to bid should conform to the following criteria:

# ELIGIBILITY CRITERIA REFERENCE DETAILS/

DOCUMENTARY EVIDENCE

1 The Bidder/Group/Parent Company should be a Company or a partnership firm having its registered office in India. It should be registered with the appropriate authorities for all applicable statutory taxes/duties, and should have been in operation for the last 5 years. In case of mergers/acquisitions/restructuring or name change, the date of establishment of earlier/original Partnership Firm/Limited Company can be taken into account.

Certificate of Incorporation/Any other relevant document

2 The Bidder/Group/Parent Company should be an individual organization. Consortium shall not be allowed.

Undertaking

3 The Bidder/Group/Parent Company must have a minimum turnover of at least Rs. 100 crore in each of the past three years i.e. 2014-15, 2015-16 and 2016-17.

Copy of the audited profit and loss account/certified balance sheet/ annual report of the last three financial years.

4 The Bidder/Group/Parent Company should have a Profit before tax in past 2 out of 3 years i.e. 2014-15, 2015-16 and 2016-17.

Copy of the audited profit and loss account/balance sheet/ annual report of the last three financial years.

5 The Bidder/Group/Parent Company should have prior experience in performing IT Solution Consultancy in the last 5 years. Completed or on-going projects would be considered.

Work orders confirming year and area of activity/ Supporting documents

6 The Bidder/Group/Parent Company must have completed/undertaken at least 1 Consultancy Assignment for IT Project Management in the last 5 years involving some of OEMs mentioned under Project SEWA.

Attach work orders/ certificates specifying “completion” OR “satisfactory work in progress” OR Reference Details on the Bidder‟s Letterhead with Contact Details for reference.

7 The Bidder/Group/Parent Company must have on its rolls consulting staff of at least 100 technically qualified personnel in the area of consulting services for IT related projects including IT infrastructure, IT security, Application expertise, Infra Expert with expertise in DC-DR, Networking, SLA monitoring, Data Migration, Extract Transform Load (ETL), Data Archival, Analytics,

Certificate from Head (HR) or company secretary or designated official of the responding firm for number of technically qualified professionals employed by the company and appropriate supporting undertakings. Certificate from Head (HR) or

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Information and Cyber Security etc. and who shall be relevant degree holders and shall possess prior experience in providing the above consultancy services as on November 30, 2017. And The Bidder/Group/Parent Company must have on its rolls at least 5 technically qualified IT consulting staff with proven experience of at least 10 years in the area of consulting services involved for any 2 areas like IT strategy, Core Business Solution evaluation, PMC (Project Management Consultancy) and who shall be relevant degree holders and shall possess prior experience in providing the above consultancy services as on November 30, 2017

company secretary or designated official of the responding firm with Names and brief Profile of 5 technically qualified professionals employed by the company and appropriate supporting undertakings.

8 Power of Attorney Copy of Power of Attorney in the name of the Authorized signatory or submission demonstrating that the representative has been duly authorized to sign.

9 The Bidder/Group/Parent Company should not be blacklisted in past/present by any Govt. organization /PSU.

Undertaking

10 The Bidder/Group/Parent Company should not be restricted by any Regulatory Authority to offer such IS Consultancy.

Undertaking

17. SELECTION CRITERIA

• Phase 1 – Eligibility Criteria Evaluation • Phase 2 – Technical Proposal Evaluation • Phase 3 – Commercial Bid Evaluation

Technical Bid will contain the details as required in the eligibility criteria, along with the documentary evidence, and other documents related to the bid, whereas the Commercial Bid will contain the pricing information. In the first stage, only the Technical Bids will be opened in the presence of the Bidders and evaluated as per the criterion determined by the Company. The Company may at its discretion invite the Bidders for presentation before the selection committee of the Company. Those bidders satisfying the technical requirements as determined by the Company shall be short-listed for opening their Commercial Bid. The evaluation procedures to be adopted in the Technical bidding will be at the sole discretion of AIC and AIC is not liable to disclose either the criteria or the evaluation report or reasoning to the Bidder. The Company reserves the right not to accept any Bid, or to accept or reject a particular Bid at its sole discretion without assigning any reason whatsoever.

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18. EVALUATION 18.1 TECHNICAL EVALUATION

Only those Bidders who satisfy the Eligibility criteria laid out in <As mentioned in “Bidders Eligibility Criteria” Section 16> shall qualify for evaluation. However, Technical evaluation will be done on all parameters.

# PARAMETERS TECH-

QUALIFIER TECH-WEIGHTS

A. Credentials

1

Should have completed/undertaken at least 1 Consultancy Assignment/IT Project Management in the last 5 years involving some of OEMs mentioned under Project SEWA.

20

Marks if the criteria are met for:

i. 5 or more Consultancy

Assignment/IT Project Management

- 20 marks

ii. 4 Consultancy Assignment/IT

Project Management - 16 marks

iii. 3 Consultancy Assignment/IT

Project Management - 12 marks

iv. 1-2 Consultancy Assignment/IT

Project Management – 10 marks

2

Should have had prior experience in performing IT Solution Consultancy for Organization in India in the last 5 years. Completed or on-going projects would be considered.

20

Marks if the criteria are met for:

i. 5 Organization or more - 19 marks

ii. 4 Organization - 16 marks

iii. 3 Organization - 13 marks

iv. 1-2 Organization – 10 marks

1 marks extra if experience of Project is in 1 Government/PSU organization in India.

B. (People Score)

3

The proposed engagement Project Manager should have been involved for any 2 areas like IT strategy, Core Business Solution evaluation, PMC (Project Management Consultancy)

10 i. Minimum work experience

10 – 11 years - 3 marks,

12 -14 years – 4 marks,

15 or more years – 5 mark.

ii. Should have managed Projects in

any 2 areas like IT strategy, Core

Business Solution evaluation,

PMC.

If 2 projects – 3 marks, If 3 or more projects – 5 marks.

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Note: Credentials of Bidder/Group/Parent Company shall be considered for evaluation.

Brief explanatory notes on the evaluation parameters (mentioned above) are provided in the table below. Explanatory notes are only meant to provide broad guidance. The Applicant has to exercise its own judgment on how to present its case.

PARAMETER EXPLANATORY NOTE

6, 7 Approach and Methodology: Technical approach, methodology and work plan are the key components of the Technical proposal. Bidder is suggested to present your Technical proposal in the form of brief write up with the covering the below mentioned topics:

1. Understanding of Scope of work 2. Details of consultant‟s perception of the nature and scope of work

involved. 3. Approach, Methodology and Work-plan

4

The proposed engagement of 2 team member(s) should have been involved in Project involving Bid management or PMC.

10 i. Minimum work experience

3 – 4 years - 3 marks,

4–5 years – 4 marks,

5 or more years – 5 marks

ii. Should have had experience in

Project involving Bid management

or PMC –

If 1 projects – 3 marks,

If 2 or more projects – 5 marks.

5

Number of experienced resources who have experience on the following: 1) Project management, 2) Database Administrator, 3) Infrastructure and Network, 4) RFP Preparation

10

The Bidder is to share a pool of at least 10 resources with similar criteria matching the below points for scoring:

i. Minimum work experience of 5

years - if fulfilled, 2.5 marks.

ii. Educational Qualification -

Graduate in B.E./B.Tech/M.Tech

/MCA/MBA or equivalent - if

fulfilled 2.5 marks,

iii. Should have had experience in

consultation of Core solution

implementation of Projects in BFSI –

If 3 or more projects – 5 marks,

If 2 projects – 2.5 mark.

C. (Presentation by the Bidder)

6

Demonstration of in-depth understanding of the AIC‟s project requirement through the technical proposal supplemented by Presentation & interactions.

15

7 Approach and Methodology 15

Total 100

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This will include details of overall approach to the areas listed in the RFP along with specific proposals/solution on each of these areas. Submission should clearly articulate the SOW.

AIC may, at its sole discretion, decide to seek more information from the Respondents in order to normalize the bids. However, Respondents will be notified separately, if such normalization exercise as part of the technical evaluation is resorted to.

Minimum Qualifying Marks is 70 (out of 100) for technical bid qualification.

In case there is only one bidder having technical score of 70 or more, AIC may, at its discretion, also consider the next highest technical scorer with minimum score of 60. In case, no Bidder is having technical score of 70 or more, AIC may, at its discretion, qualify 3 top scoring Bidders with minimum score of 60 in technical evaluation and compute the “Score” as per the evaluation criteria.

18.2 COMMERCIAL BID EVALUATION

For all Bidders who have technically qualified <As mentioned in Section 18.1>, the Commercial Bids shall be opened <As mentioned in “Important Dates” Section 3.1> in presence of the Bidders representatives. 18.3 COMBINED EVALUATION

For combined evaluation, the total Technical score shall be allotted a weightage of 50, and the Commercial score shall be allotted a weightage of 50.

The following formula shall apply: Total score = T (s)/HT(s) x 50% + LQC/QC x 50%, where T (s) stands for Total Technical score HT(s) stands for Highest Technical score. QC stands for Quoted Cost of the Commercial Bid. LQC stands for Lowest Quoted Cost of the Commercial Bid on L1 basis. The Bids will be ranked in terms of Total Score. The Bid with the highest Total Score (H-1) will be considered for Award of Contract. ILLUSTRATION OF EVALUATION – In response to the TENDER, 3 Tenders - A, B & C were received. For Technical Bid, assuming all of them have qualified technically, the Evaluation Committee awarded 70, 80 and 100 marks to A, B and C respectively. Using the formula T(s)/HT(s) [where T(s) stands for total Technical score, and HT(s) stands for Highest Technical score] the Evaluation Committee gave them the following Technical score for Technical Bids: A: 70/100 x 100 = 70 points B: 80/100 x 100 = 80 points C: 100/100 x 100 = 100 points

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The quotes of A, B and C were found to be: Rs.120, Rs. 100 and Rs. 110 respectively. Using the formula LQC/QC, where LQC stands for Lowest Quoted Cost of the Commercial

Bid on L1 basis and QC stands for Quoted Cost of the Commercial Bid, is A: 100/120 x 100 = 83 points B: 100/100 x 100 = 100 points C: 100/110 x 100 = 91 points In the combined evaluation, the Evaluation Committee calculated the Total Score as per formula: A: 70x0.50 + 83x0.50 = 76.50 points H3 rank B: 80x0.50 + 100x0.50 = 90 points H2 rank C: 100x0.50 + 91x0.50 = 95.5 points H1 rank Tender C at 95.5 points was therefore declared as H1, and recommended for approval. 19. ERASURES OR ALTERATIONS Bids containing un-initialed erasures or alterations will not be considered. AIC reserves the right to treat Bids not adhering to these guidelines as unacceptable. 20. LATE TENDER BIDS Any Tender Bid received by AIC after the deadline for submission of Tender prescribed by AIC, pursuant to the clause above, will be rejected and/or returned unopened to the Bidder. 21. MODIFICATIONS AND WITHDRAWAL OF BIDS The Bidder may modify or withdraw his Bid after its submission, provided that written notice of the modification or withdrawal is received by AIC prior to the closing date and time prescribed for submission of Bids. No Bid can be modified by the Bidder subsequent to the closing date and time for submission of Bids. 22. PRELIMINARY SCRUTINY Prior to the detailed evaluation, AIC will determine the responsiveness of each Bid to the Tender documents. For purposes of this clause, a substantially responsive Bid is one which conforms to all the terms and conditions of the Tender documents without material deviations. AIC‟s determination of a Bid‟s responsiveness shall be based on the contents of the Tender Bid itself without recourse to extrinsic evidence. AIC will scrutinize the Bids to determine whether they are complete and in order, whether the required technical documentation has been furnished, whether the documents have been properly signed, and whether the EMD DD is valid in all aspects. A Tender Bid determined as not substantially responsive will be rejected by AIC, and the Commercial Bid for such Bidder will NOT be opened.

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AIC may at its discretion waive any minor infirmity or irregularity in a Tender Bid, which in its opinion, does not constitute a material deviation. This shall be binding on all Bidders and AIC reserves the right of such waivers. 23. CORRUPT OR FRAUDULENT PRACTICES AIC insists that the Bidders under this Tender observe the highest standards of ethics during the procurement and execution of such contracts. In pursuance of this policy, AIC defines the terms set forth as follows - “Corrupt practice” means the offering, giving, receiving or soliciting of anything of value to influence the action of the public official in the procurement process or in contract execution; and “Fraudulent practice” means a misrepresentation of facts in order to influence a procurement process or an execution of a contract to the detriment of AIC, and includes collusive practice among Bidders (prior to or after Bid submission) designed to establish Bid prices at artificial non-competitive levels and to deprive AIC of the benefits of the free and open competition; AIC will reject a Bid for award if it is determined that the Bidder recommended for award has engaged in corrupt or fraudulent practices in competing for the contract in question. AIC will declare a Bidder ineligible, either indefinitely or for a stated period of time, to be awarded a contract if at any time it is determined that the Bidder has engaged in corrupt and fraudulent practices in competing for, or in executing, a contract. 24. PERIOD OF VALIDITY OF BIDS Bids shall remain valid upto <As mentioned in Section 12>. A Bid valid for a shorter period may be rejected by AIC as non-responsive. In exceptional circumstances, AIC may solicit the Bidder‟s consent to an extension of the period of validity. The request and the responses thereto shall be made in writing (or by email). A Bidder may refuse the request without forfeiting his Bid security. A Bidder granting the request will not be required nor permitted to modify his Bid.

25. NOTIFICATION OF AWARD Following evaluation, a Contract may be awarded to the Bidder whose Bid meets the requirements of this RFP and provides the best value to AIC from technical compliance, commercial considerations & compliance with all the terms and conditions. AIC reserves the right to award the contract in whole or in part.

The acceptance of the Bid, subject to Contract, will be communicated by way of placing a notification of award in writing at the address supplied by the Bidder in the Bid document. Any change of address of the Bidder should therefore be notified promptly to the Deputy General Manager at the address given in this RFP. The PBG should be submitted within 15 days from Notification of Award from AIC. AIC subsequently shall be issuing the Purchase Order.

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26. SIGNING OF CONTRACT/AGREEMENT The successful bidder/consultant will be required to enter into an Agreement/ Contract as per Company prescribed format within 15 days from the date of acceptance by the successful bidder of the offer of the AIC. The contract shall be valid for a period of 5 years from the date of Purchase Order. The failure, delay or evasion on the part of the successful bidder to execute the Agreement/Contract within the mutually agreed period mentioned will result in expiry of the validity of the bid. In such a case the Earnest Money deposited by the successful bidder/Consultant shall be forfeited by the Company without further notice to the successful bidder/ consultant. The failure, delay or evasion on the part of the successful bidder/ consultant to commence project within 10 days from the date of execution of the Agreement/Contract will result in termination of the Agreement/ contract. In case of termination of the Agreement/Contract on account of failure, delay or evasion on the part of the successful bidder/ consultant to commence the project within 10 days from the date of execution of the agreement, in addition to the termination of the contract, AIC shall have the absolute right to adjust the said amount against EMD towards loss and damage suffered by the Company. 27. PERFORMANCE GUARANTEE BY SUCCESSFUL BIDDER The selected Bidder shall submit a Performance Bank guarantee for an amount equivalent to 10% of the Award, valid for a period of 5 year 3 months, within 15 days from the date of acceptance which may be extended with mutual consultation, from any Scheduled Commercial Bank in India and acceptable to AIC towards performance of the contract. AIC shall be within its rights to invoke the performance guarantee without any notice to the selected bidder, if in the opinion of AIC, the selected bidder has failed/fails to perform the assignments under the contract to the satisfaction of AIC, or in the event of AIC terminating the contract due to non-performance and/or unsatisfactory performance of the selected bidder and/or the selected bidder failing to pay the Penalty /Liquidated Damages payable to AIC. 28. DETAILED ROLES AND RESPONSIBILTIES OF IS CONSULTANT

The following list is indicative of the services required and the Bidder will be expected to include these and other related and necessary activities in their final proposal. The role of the Consultant should be Recommendatory and final authority will be with AIC only.

An indicative list of activities to be covered under the above mentioned broad Scope of Work given in <As mentioned in Section 5> is provided below:

28.1 Project Management Assistance, Monitoring and Supervision of IT Projects including but

not limited to Implemented and under Implementation.

28.2 Coordinate & resolve (with assistance from AIC) issues, if any, with all stakeholders and

vendors for successful implementation of the Project(s).

28.3 Providing resolution of issues/differences arising amongst AIC, ImV and ImV(s) based on

best practices and their domain knowledge.

28.4 Continuous review of the Project Plans and progress made, keep close track on the

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timelines and Quality of deliverables (e.g. design, software, hardware, security

configurations, etc).

28.5 Track the project issues, risks and report to AIC. Escalate any major issues/concerns/risk

in the Project.

28.6 Whenever necessary domain experts to be provided e.g. Network, DC-DR

implementation, Software design, Performance review based on availability.

28.7 Assistance in project management and project delivery team identification and resourcing

28.8 Participate and handhold AIC Users in various UATs.

28.9 SLA Monitoring and Compliance Management.

28.10 Liaise with the Implementation Vendor(s) to monitor the end-to-end implementation

including but not limited to requirement gathering, designing, development, testing, data

migration, training, and roll out of the Applications/Modules.

28.11 Certifying the supply/delivery of equipment and Software, their installation,

configurations and integration as required, for each project as per industry best practices.

28.12 Inspection and Certification of various installations, configurations, customizations and

deliverables.

28.13 Monitoring and Supervising the quality and completeness of all deliverables.

28.14 Review of ANNAPOORNA‟s Exit Management Plan and the fresh Exit Management

Plan(s) submitted by various Implementation Vendor(s).

28.15 Ensure Knowledge Transfer (KT) of ANNAPOORNA from existing ImV to proposed

SEWA and AIC.

28.16 Facilitating smooth transition from ANNAPOORNA to SEWA.

28.17 Participate in all Project related discussions, meetings, Steering Committee meetings,

conferences, workshops, demos, etc. Prepare Agenda/MoMs and its follow-ups for the

meetings.

28.18 Provide regular and timely updates to the management as required by AIC.

28.19 Check eligibility and Applicability of Change Requests by ImV(s).

28.20 Reviewing, vet, evaluate and recommendation of the Change Requests.

28.21 Reviewing & vetting of the payments, invoices, notes, SLA compliance etc. related to all

Project SEWA vendors.

28.22 Assist in Change management procedures.

28.23 Assessment of Performance Benchmarking.

28.24 Validation of the Design and Architecture documents based on best practices.

28.25 Identifying and resolving issues specially in Data Migration, etc., in a multi-vendor

scenario.

28.26 Identify the requirements for upgrade, replacement and modification jointly with AIC

and/or the system integrator covering the following:

Software and licenses requirements

Hardware requirements

Database and operating system requirements

Datacentre and disaster recovery site requirements and infrastructure

Network, security and bandwidth requirements

Facilities management

Any other 28.27 Provide opinion/guidance on technology related matters referred by AIC w.r.t IT

implementation.

28.28 Review contractual obligations between AIC and vendors.

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28.29 SEWA Implementation review including Code and Design review of #SEWACORE as per

the Standard Industry practice.

28.30 Implementation & Design Review Solutions implemented under Project SEWA.

28.31 To track the design and development of the solution closely and ensure the same is in the

right track and will be delivered as per the stipulated timelines.

28.32 To define the performance metric in consultation with AIC based on the RFP and review

with guidelines for the Implementation agency to configure the systems and software to

deliver the metric.

28.33 The bidder has to have the competence, capability and track record to address

comprehensively all the requirements in the design, implementation, testing.

28.34 The bidder has to draft/update policies and guidelines in such areas of Information

Technology as may be required from time to time. This includes but not limited to:

Information Management Policy and Plan/Strategy of AIC.

Information Security Policy including the Cyber Security aspects

Antivirus/Anti malware/Ransomware security policies

Data Loss Prevention Policies.

Business Continuity Plan document

Disaster Recovery Plan

Back-up and Restore policy and plan

Archival Policy and Plan

Physical security process

Knowledge transfer procedure

Data archive/purging procedure

Asset movement procedure

Disposal of media/IT assets

Physical media transfer (incl. identification of courier)

Asset requisition procedure

User registration and de-registration procedure/ user management process

Policy exception process

Network device management

Privilege access provision/ authorization

Remote access management

Secure log-on (incl. account lockout procedure)

Change management procedure

Emergency change procedure

Access control procedure

Security of equipment off-premises

Roll back procedure

Secure system engineering procedures

Operations and system maintenance procedures

Incident management procedure (including feedback)

Patch management procedure

Handling zero-day vulnerability

System use monitoring

Clock synchronization procedure

Cryptographic key generation, distribution, and revocation procedure

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Information system audit procedure

Software license management procedure/ process for management of authorized

software

Risk management process

Exit management process

Process for notification and reporting of breach of agreement

Application installation process

Software control process

Infotech supply chain communication and monitoring process

Backup Process

Backup strategy

Communication Process

Email communication management process

Due diligence process for selection of third parties

List of authorized users

Access control list

Media disposal form

Security incident reporting form

Network usage Policy

28.35 Provide opinion or guidance to AIC on matters referred. The opinion / guidance note

should include the following:

Use or applicability of the matter to AIC‟s overall IT environment

Technology implications and fitment in the current environment

Cost and other operational implications / impact for AIC

Assist AIC in finalising and choosing the right solution / option considering the overall implications on the current and future requirements of AIC

28.36 AIC intends to seek the assistance of the IT consultants for the following:

Review all existing IT Process / Procedure documents including the Information Management Policy of AIC

Any other IT security related activities and preparation of strategic documents in alignment with AIC business requirements

Review the test strategy, methodology, the test plans and test calendars, Perform / Assist AIC in performing user acceptance testing and hardware and infrastructure acceptance testing and Report, manage and monitor the performance benchmark exercise.

Testing: The Bidder is expected to provide resources for assisting AIC in carrying out the User Acceptance Testing, Regression Testing and System Integration Testing.

Indicative details of products/services may involve:

Development of suitable testing methodology / testing strategy document

Development of test cases including Functional, Business Processes and Interface based

on Business requirements.

Development of test calendars.

Development of entry and exit criteria for the testing.

Development of detailed test scripts

On demand Load testing of the applications.

Testing of the application functionality as per the requirements specified by AIC in the

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RFP/SOW for the concerned application and other document

Testing of interface of the integrated applications

Record the test results from hard copy /soft copy against the test cases tested

The testing must also ensure conformity to:

o Tender Document issued by AIC (Functional Specifications) and addendums

thereafter, if any for the concerned application

o Functional Requirement Specifications document.

o Gaps pointed out by ImV (s)

o Interface testing

o Existing test standards

Point out gaps, errors, bugs during testing

Document the gaps, errors and bugs observed during testing

Maintain a track of errors, bugs and customization request and their resolution

Explain the bugs, errors and gaps to AIC and application vendors.

Ensure Re-testing of the gaps, errors and bugs after rectification

Sign – off on the User acceptance test.

Maintain testing documentation as per the leading practices

Submit all documents on methodology, strategy, test cases, test documentation,

customization requests, solution and test tools etc. to AIC.

Conduct unit testing, integration testing, system testing and User acceptance test for

the solution and other related software with AIC‟s team.

Conduct an interface testing of various interfaces built by the solution vendor for

functionality, security and controls.

To assist AIC in the acceptance testing of the entire solution and especially the

application software by coming out with the best global practices in the testing of the

different phases of the software life cycle.

Preparation of Final Testing Report with areas of improvement

Creation of automated regression test suites & Functional automation testing.

Assist in Execution of the Manual and Automated Test Sets.

28.37 Security Assessment - Conduct an interface testing of various interfaces built by the

solution vendor for functionality, security and controls.

Executing the configuration assessment and deployed functionality assessment as against the solution proposal

Port Scanning and vulnerability scanning including exploiting of known vulnerabilities

Understand application integration and access to explore and suggest the requisite Security environment optimization and implementation

Oversee the process of migration from one generation to another generation of products across DC and DRC

Conduct periodic risk and impact assessment

Prepare monthly assessment tracker and share with the management

Review the Functionality & testing of exiting Security solution under Project SEWA in totality, provide guidelines for better usage of security hardware/software solutions.

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28.38 SELECTION PROCESS FOR IMPLEMENTATION VENDOR(S)

Preparation of necessary Request for Proposal (RFP/OPEN TENDER) document(s) for the Implementation Vendor(s). Preparation of Requirement Specifications for Applications and other Infrastructure and Satellite Services. Assisting in resolving Pre-Bid Queries at Pre-Bid Conferences. Assist AIC in selection and award of Implementation Vendor(s) through Request for Proposal (RFP)/Open Tendering Process. The IS Consultant shall deploy such personnel, who have specific professional knowledge and experience of similar projects. Defining the Service Level Agreement (SLA), the benchmarks and the associated Penalty clauses and Prepare Service Agreements for every project and project management for vendor selected.

28.39 BID PROCESS MANAGEMENT

28.39.1 Manage the Pre-Bid Meeting for ImV(s).

28.39.2 Manage the interaction with Bidders.

28.39.3 Issue response to queries received from Bidders during the Pre-Bid Meeting.

28.39.4 Issue of Corrigendum or Modifications to the Tender document.

28.39.5 Evaluate Bids based on Evaluation criteria, in conformity with the RFP/Tender

Document.

28.39.6 Assist AIC in the Tender Evaluation exercise including Presentations if necessary.

28.39.7 Prepare the Evaluation matrix, to enable final selection by AIC.

28.39.8 Assist AIC in finalizing and execution of contract agreement with the successful Bidder

Implementation Vendor(s).

28.39.9 At post-RFP stage, the IS Consultant will be required to assist AIC in all stages from

bidder evaluation and selection of the ImV including drafting and signing of Contracts.

AIC shall annually review the role and responsibility of IS Consultant.

NOTE:

The IS Consultant will be required to bring in the following resources, onsite (as per AIC directions) at AIC Office/DR (Noida)/DC (Bengaluru), with option to increase/decrease the tenure/resources at the same terms and conditions mentioned in this RFP –

1. One Project Manager (to be engaged for 5 years). 2. One Team Member, primarily with Application expertise, (to be engaged for 5 years). 3. One Team Member (Infra Expert with expertise in DC-DR, Networking, SLA

monitoring, etc.), primarily at Data Centre (DC), Bengaluru and may have to visit DR (Noida) (to be engaged for 5 years).

4. One Domain Expert (Database Administrator) having expertise in Data Migration, Extract Transform Load (ETL), Data Archival, Analytics, etc. (to be engaged for first 2 years).

Out of above members (1 to 4), at least one member should also have experience and expertise in Information Security as per components under Project SEWA.

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SL.

RESOURCE LEVEL

DESIGNATIONS FALLING UNDER THIS CATEGORY

EXPERIENCE IN YRS

1 Project Manager Sr. Manager or equivalent Minimum 10 Years

2 Team Member At least Consultant or equivalent Minimum 3 Years (Technology Profile)

3 Domain Expert Minimum Domain experience of 7 Years

Minimum 7 Years (Technology Profile)

29. PAYMENT TERMS The payments will be calculated monthly based on the actual manpower deployed by the Bidder based on the Cost/Man Month Rate(s) as per the Commercials submitted. However, the payment will be done on quarterly basis. All payments are subject to deduction of TDS as applicable from time to time. The payment should be all inclusive prices including any taxes, expenses and levies but excluding Good and Services Tax (GST) and is a fixed price. The GST shall be paid by AIC. 30. PENALTY CLAUSE AIC will reserve the right to deduct from the total awarded amount to be paid to the consultant in the event of the following:

Reason 1st Instance 2nd Instance 3rd Instance

Inordinate delay in providing/ensuring services

Caution Note 2% As decided by the AIC based on materiality

Inordinate delay in responding to the references made by the AIC

Caution Note 2% As decided by the AIC based on materiality

31. AIC RESERVES

The right to the following: 31.1 Reject any or all proposals received in response to the RFP without giving any reason

whatsoever. 31.2 Reject the proposals received in response to the RFP containing any deviation from the

payment terms stipulated above. 31.3 Waive or change any formalities, irregularities, or inconsistencies in proposal format

delivery. 31.4 Extend the time for submission of proposal. 31.5 Modify the RFP document, by an amendment that would be notified on the Company

website. 31.6 Modify the time period for completion of assignment during the execution of

assignment if it deems fit.

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32. OTHER INSTRUCTIONS

32.1 The key person(s) identified for the project should carry out their activities from AIC

premises as and when called. The personnel involved for executing the assignment should be qualified as per the requirements mentioned in the qualification criteria and preferably should have been involved in a similar assignment.

32.2 The consultant selected for the assignment should adhere to the quality standards, regulatory directions, guidelines in this regard.

32.3 The Consultant selected for the assignment should treat as confidential all data and information about the Company obtained in the execution of the proposed assignment, hold it in strict confidence and should not reveal such data/ information to any other party without the prior written approval of the Company.

32.4 The proposal should be submitted strictly in the formats provided in this RFP document. 32.5 The proposals and related Annexure should be signed by the authorized

representative/s of the Bidder. The executant's authority to represent and bind the consultation firm must be confirmed by a written authority letter issued by the competent authority of the consultant firm accompanying the proposal.

32.6 The AIC will not return the bids/responses to the RFP received. The information provided by the bidder/s to AIC will be held in confidence and will be used for the sole purpose of evaluation of bids.

32.7 It is hereby clarified that the bid response to the RFP should be submitted in the exact format given herein without making any changes/alterations to the RFP document. Any change/alteration made to the RFP document by the participant would make the reject bid/ response to the RFP void and the same shall be liable to be rejected by AIC without further going into the merits of the RFP. It is also clarified that in case of any difference/change between bid/response to the RFP document submitted by the participant and the RFP document maintained by AIC, the RFP document maintained at the AIC would be considered as authentic and binding on the participant.

33. COMPLIANCE CONFIRMATION

The bidder must submit unconditional and unambiguous compliance confirmation to all the terms and conditions stipulated in the RFP.

34. UNDERTAKING BY CONSULTANT The consultant shall furnish the following undertaking as a part of the proposal. "We certify that there has been no conviction by a Court of Law or contemplated by court for misconduct, guilty or indictment/adverse order by a regulatory authority for an offence against us or any of our sister concerns or our CEO, directors/managers/partners and if it arises we will intimate AIC of the same". 35. CONFIDENTIALITY This document contains confidential and proprietary information of AIC and is not to be disclosed/ reproduced/ transmitted or made available by the recipient to any other person. The consultant selected for the assignment should treat as confidential all data and information

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about AIC obtained in the execution of the proposed assignment, hold it in strict confidence and should not reveal such data /information to any other party without the prior written approval of AIC. Further, the bidder will be exposed by virtue of the assignment, to the internal business and accounts related information of AIC. Accordingly, the selected bidder will have to sign a legal non-disclosure agreement in the prescribed format.

36. INDEMNITY 36.1 The bidder agrees to indemnify and keep indemnified, defend and hold harmless AIC

and its officers, directors, employees and agents from and against any and all losses,

liabilities, claims, obligations, costs, expenses (including, without litigation, reasonable

attorney‟s fees), arising before or after completion Engagement of Consultant for

Information System, which result from, arise in connection with or are related in any

way to claims by third parties/ regulators, arising out of or in connection with.

36.2 The bidder's breach of any of the terms and conditions, representations, warranties

specified in the agreement/contract; infringement of Intellectual Property Rights (IPR) of

AIC, acts or omissions of, negligence, or misconduct by the bidder; or its professionals,

representatives, agents, security analysts, consultants and advisors;

36.3 For the purpose of the contract/agreement, the bidder shall include the bidder, its

personnel, employees, consultants and/or other authorized persons.

36.4 In no event shall the bidder be liable for claims arising from or in connection with the

sole negligence or misconduct of the party seeking indemnification.

The responsibility to indemnify set forth in this clause shall survive the termination of this agreement for any reason with regard to any indemnity claims arising in relation to the performance hereof 37. TERMINATION OF AGREEMENT A suitable clause for termination by giving notice will be incorporated in the final agreement. The agreement may be cancelled at the Company‟s discretion on account of following or without assigning any reason:

a) On refusal to take up the allotted assignment.

b) If the firm stands dissolved /reconstituted and the name/ style of the firm is

changed.

c) On not abiding by the terms and conditions stipulated in the agreement.

d) If the performance of the firm is not found satisfactory (viewed as such by the

Company‟s appropriate authority).

e) Any other reason at the discretion of the Company.

In addition to the cancellation of order, AIC reserves the right to appropriate the damages from the Bank guarantee given by the bidder.

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38. MISCELLANEOUS TERMS 38.1 PUBLICITY Any publicity by the bidder in which the name of AIC is to be used should be done only with the explicitly written permission of AIC.

38.2 FORCE MAJEURE

The bidder shall not be liable for forfeiture of its performance security, liquidated damages or termination for default, if and to the extent that its delay in performance or other failure to perform its obligations under the contract is the result of an event of Force Majeure. For purposes of this Clause, "Force Majeure" means an event beyond the control of the bidder and not involving the bidder's fault or negligence and not foreseeable. Such events may include, but are not limited to, Acts of God or of public enemy, acts of Government of India in their sovereign capacity, acts of war. If a Force Majeure situation arises, the bidder shall promptly notify AIC in writing of such conditions and the cause thereof within seven calendar days. Unless otherwise directed by AIC in writing, the bidder shall continue to perform its obligations under the Contract as far as it is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event.

38.3 RESOLUTION OF DISPUTES

AIC and the bidder shall make every effort to resolve amicably, by direct informal negotiation, any disagreement or dispute arising between them under or in connection with the contract. If after thirty days from the commencement of such informal negotiations, AIC and the bidder are unable to resolve amicably a contract dispute; either party may require that the dispute be referred for resolution by formal arbitration. All questions, disputes or differences arising under and out of, or in connection with the contract, shall be referred to two arbitrators: one arbitrator to be nominated by AIC and the other to be nominated by the bidder. In the case of the said arbitrators not agreeing, then the matter will be referred to an umpire to be appointed by the arbitrators in writing before proceeding with the reference. The award of the arbitrators, and in the event of their not agreeing, the award of the Umpire appointed by them shall be final and binding on the parties. The Arbitration and Reconciliation Act 1996 as amended by Act of 2015 shall apply to the arbitration proceedings and the venue & jurisdiction of the arbitration shall be New Delhi. 38.4 GOVERNING LAW/JURISDICTION

The Agreement / Contract shall be governed by and construed in accordance with the laws in India and shall be subject to the exclusive jurisdiction of the Courts of New Delhi. 38.5 GOVERNING LANGUAGE

The contract shall be written in English. All correspondence and other documents pertaining to

contract that are exchanged between the parties shall be written in English.

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(Letter to the Company on the Consultant's letterhead)

Annexure: A

(To be included in Technical Proposal Envelope) (Covering letter of Technical offer)

Date:

To, Deputy General Manager Infotech Department Agriculture Insurance Company of India Limited 13th Floor, AMBA DEEP Building, 14, Kasturba Gandhi Marg, New Delhi – 110 001

Sub: ENGAGEMENT OF INFOTECH SYSTEMS CONSULTANT-2017

Dear Sirs,

We, the undersigned, offer to provide the Consulting Assignment for INFOTECH SYSTEMS

CONSULTANT in accordance with your Request for Proposal dated 27.12.2017 and our Bid. We are hereby submitting our Tender, which includes this Technical Bid, and a Commercial Bid sealed under a separate envelope and requisite Bid Security and tender processing fees.

We hereby declare that all the information and statements made in this Tender are true and accept that any misinterpretation contained in it may lead to our disqualification.

We understand you are not bound to accept any Tender you receive.

Yours sincerely,

Dated this day of 2017

(Signature) (In the capacity of)

Duly authorized to sign Proposal for and on behalf of (name)

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Annexure: B

(To be included in Technical Proposal Envelope)

MODEL FORMAT FOR TECHNICAL BID

To be submitted with Bid Submission letter on the Applicant‟s official letterhead with Table of Contents:

APPROACH, METHODOLOGY AND WORK PLAN

Technical approach, methodology and work plan are key components of the Technical Bid. You are requested to present your Technical Bid divided into the following three chapters:

TECHNICAL APPROACH AND METHODOLOGY

In this Section, you should explain your understanding of the objectives of the Consultancy Assignment, approach to the Consultancy Assignment, methodology for carrying out the activities and obtaining the expected output, and the degree of details of such output. You should highlight the problems being addressed and their importance, and explain the technical approach you would adopt to address them. You should also explain the methodologies you propose to adopt and highlight the compatibility of those methodologies with the proposed approach.

WORK PLAN

The IS Consultant should propose and justify the main activities of the Consultancy Assignment, their content and duration, phasing and interrelations, stages (including interim approvals by the Company), and delivery dates of the Milestones. The proposed work plan should be consistent with the technical approach and methodology, showing understanding of the Terms of Reference and ability to translate them into a feasible working plan. A list of the final documents, including reports, drawings, and tables to be delivered as final output, should be included here. The work plan should be consistent with the Work Schedule of the Assignment.

ORGANIZATION AND STAFFING

The IS Consultant should propose and justify the structure and composition of the team. You should list the main parameters of the Consultancy Assignment, the key expert responsible, and proposed technical and support staff.

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QUALITY, SIZE, AND COMPOSITION OF THE PROJECT TEAM TO BE DEPLOYED

(BOTH ON-SITE AND OFF-SITE)

REFERENCE: ENGAGEMENT OF AIC IS-CONSULTANT – 2017

SL. AREA OF EXPERTISE EXPERIENCE IN YRS FOR CONSULTANCY ASSIGNMENTS

NO. OF CONSULTANTS (BOTH ON-SITE AND OFF-SITE)

Witness Bidder

Signature Signature

Name Name

Designation Designation

Address Address

Company Company

Date Date

Company Seal

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Annexure: C PROPOSAL FORM


Dear Sir, "RFP for ENGAGEMENT OF INFOTECH SYSTEMS CONSULTANT-2017”

RFP Number - InfoTech Dept./2017/ISCons/27.12.2017

Having examined the RFP Document, we, the undersigned, offer our services to provide consultancy services for consultant for consulting in INFOTECH SYSTEMS CONSULTANT in the Company in conformity with the requirements mentioned in said RFP documents. We undertake, if our bid/Proposal is accepted, to carry out the work as per the scope of work, deliverables and in accordance with the time frames specified in the RFP document as well as on the payment terms mentioned therein. We confirm that the information submitted by us in our Bid/Proposal is true and correct. We agree to abide by the Bid/ Proposal. We hereby acknowledge and unconditionally accept that AIC may on its absolute discretion apply whatever criteria deemed appropriate in short listing and selection of the consultants. We declare that we have not made any alterations/changes whatsoever in the RFP document and we are fully aware that in the event of any change, the RFP document maintained at AIC will be treated as authentic and binding and the Bid/Proposal submitted by us will be liable to be rejected by AIC in the event of any alteration made in the RFP document. We certify that there has been no conviction by a Court of Law or contemplated by court for misconduct, guilty or indictment/adverse order by a regulatory authority for an offence against us or any of our sister‟s concern or our CEO, Directors/ Managers/ Employees and if it arises we will intimate AIC of the same. We undertake that, in competing for and, if the award is made to us, in executing the above contract, we will strictly observe the laws against fraud and corruption in force in India namely "Prevention of Corruption Act, 1988". We understand that you are not bound to accept the lowest, or any other Proposal, you may receive.

Dated this day of 2017


Duly authorized to sign Proposal for and on behalf of (name)

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(To be furnished in the Company's letter head)

Annexure D Commercial Offer

(To be included in Commercial Proposal Envelope)

Date:

To, Deputy General Manager Infotech Department Agriculture Insurance Company of India Limited 13th Floor, AMBA DEEP Building, 14, Kasturba Gandhi Marg, New Delhi – 110 001 Dear Sir/Madam, We, the undersigned, offer to provide our Consultancy services for engagement of InfoTech Systems Consultant-2017 in accordance with your RFP dated ________________. Our Commercial Offer is for the sum of Rs. ______________ (amount in words and figures) [Cost/Man Month Rate(s) quoted for each Resource]. The amount is including any taxes, expenses and levies but excluding Good and Services Tax (GST) and is a fixed price. The GST shall be paid by AIC. Yours faithfully, (Name & designation, seal of the firm) Encl: Commercial offer in sealed envelope.

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Annexure E

COMMERCIAL BID (To be included in Commercial Proposal Envelope)

For Commercial Bid Format, please use and refer the excel format (uploaded along with this RFP).

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Annexure F

Undertaking from the Bidder on their Company's letter head

We (and our employees and agents) shall not, unless AIC gives permission in writing, disclose any part or whole of this RFP document, of the proposal, and/or contract, or any specification, plan, drawing, pattern, sample or information furnished by the Company (including the users), in connection therewith to any person other than a person employed by the bidder in the performance of the proposal and/or contract. Disclosure to any such employed person shall be made in confidence and shall extend only as far as may be necessary for purposes of such performance. The employees engaged by us will maintain strict confidentiality. We (and our employees and agents) shall not without prior written consent from the Company make use of any document or information given by the Company, except for purposes of performing the Contract award. In case of breach, the Company shall take such legal action as deemed fit. Signature and seal of authorized person Date: Place:

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Annexure G

Profile of Partners/Professionals/Employees on firm‟s payroll:

S.L. Particulars

1. Name of the person

2. Office address

3. E-mail ID

4. Phone number office/Mobile

5. Date since working in the Firm

6. Professional Qualifications

(along with Membership No if applicable)

7. Present Designation

8. Experience

Self-Attested copies of the relevant certificates should be submitted. Note – Format is of minimum requirements and is to be compulsorily furnished. Respondents may furnish additional details, if any. Dated this day of 2017


Duly authorized to sign Proposal for and on behalf of

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Annexure H

(To be furnished in the Company's letter head)

Place: Date:

AUTHORIZATION LETTER FORMAT Date:

To, Deputy General Manager Infotech Department Agriculture Insurance Company of India Limited 13th Floor, AMBA DEEP Building, 14, Kasturba Gandhi Marg, New Delhi – 110 001 Subject: Authorization Letter for attending the Bid Opening Dear Sir/Madam, This has reference to your RFP for appointment of Consultant for ENGAGEMENT OF INFOTECH SYSTEMS CONSULTANT-2017. Mr./Miss/Mrs. ________________________is hereby authorized to attend the bid opening of the above RFP. Dated on on behalf of our organization. Specimen Signature of Representative The specimen signature is attested below: Signature of Authorizing Authority Signature of Attesting Authority Name of Authorizing Authority Name of Attesting Authority

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Annexure I

(Draft Format for Bank Guarantee for Earnest Money Deposit)

(To be stamped in accordance with stamp act)

Date:

Bank Guarantee no.:

Deputy General Manager (IT)

Information Technology Department

Agriculture Insurance Company of India Limited

13th Floor, AMBA DEEP Building,

14, Kasturba Gandhi Marg,

New Delhi – 110 001

Dear Sirs,

In accordance with your proposal reference no. InfoTech Dept./2017/ISCons/27.12.2017 dated _______________ M/s______________________________________ having its registered office at ______________________ ________________________ herein after called „bidder‟) wish to participate in the said proposal for InfoTech Dept./2017/ISCons/27.12.2017 at Agriculture insurance company of India having its office at 13th Floor, AMBA DEEP Building, 14, Kasturba Gandhi Marg, New Delhi – 110 001.

An irrevocable Financial Bank Guarantee (issued by a nationalized / scheduled commercial Bank) against Earnest Money Deposit amounting to Rupees __________, Rupees (in words)___________valid up to __________ is required to be submitted by the bidder, as a condition for participation in the said bid, which amount is liable to be forfeited on happening of any contingencies mentioned in the proposal document.

M/s_________________________________ having its registered office at ______________ has undertaken in pursuance of their offer to Agriculture insurance company of India _____________________________________ (hereinafter called as the beneficiary) dated __________ has expressed its intention to participate in the said proposal and in terms thereof has approached us and requested us ___________________________ Bank________________________ to issue an irrevocable financial Bank Guarantee against Earnest Money Deposit amounting to Rupees ________valid up to _______________.

We, the ________________________ Bank at _______________________having our Head office at ____________________therefore Guarantee and undertake to pay immediately on first written demand by Agriculture Insurance Company of India, the amount of Rupees _________________ Rupees_____________________________________________________________________________________________________________________________________ without any reservation, protest, demur and recourse in case the bidder fails to comply with any condition of the proposal or any default in violation against the terms of the bid, without the beneficiary needing to prove or demonstrate reasons for its such demand. Any such demand made by said beneficiary shall be conclusive and binding on us irrespective of any dispute or difference raised by the bidder.

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This guarantee shall be irrevocable and shall remain valid up to _______________. If any further extension of this Guarantee is required, the same shall be extended to such required period on receiving instructions in writing, from (______________________________________) on whose behalf guarantee is issued.

Signed, sealed and delivered by Mr. ………

Office Seal (Authorized Signatory)

Place: Name:

Date: Designation:

Mobile No:

Business Address:

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39. CONTRACT

This CONTRACT (hereinafter called the “Contract”) is made on __ day of the ____________of, 2017, between

AGRICULTURE INSURANCE COMPANY OF INDIA LIMITED a Company registered under the Companies Act, 1956, having its Registered Office at “AMBADEEP” (13th Floor), 14, Kasturba Gandhi Marg, New Delhi – 110 001 (hereinafter referred to as “Company”),

Represented by: , Office at the same address, who is duly authorized to execute this Agreement, of the FIRST PART,

AND

______ a Company registered under the Companies Act, 1956, having its Registered Office at ___________ (hereinafter referred to as “IS Consultant”, which expression includes its successors, administrators and assigns),

Also at Address:

Represented by:

WHEREAS

(a) The IS Consultant, having represented to the Company that he has the required professional skills, personnel and technical resources, has offered to provide the necessary services in response to the Tender Notice (INFOTECH DEPT./2017/ISCONS/27.12.2017 issued by the Company;

(b) The Company has accepted the offer of the IS Consultant to provide the services on the terms and conditions set forth in this Contract.

NOW, THEREFORE, IT IS HEREBY AGREED between the Parties as follows:

1. The following documents attached hereto shall be deemed to form an integral part of this Contract:

(a) The General Conditions [GC] of Contract;

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(b) The Special Conditions [SC] of Contract; (c) The following Appendices:

Appendix A: Description of Services

Appendix B: Reporting Requirements

Appendix C: Personnel schedule

Appendix D: Cost of Services

Appendix E: Duties of the IS Consultant

Appendix F: Duties of the Company

Appendix G: Proforma for Performance Security

(d) RFP for Engagement of Infotech Systems Consultant dated 27.12.2017 as issued by the Company and Signed by IS Consultant.

2. The mutual rights and obligations of the Company and the IS Consultant shall be as set forth in the Contract. In particular,

(a) the IS Consultant shall carry out and complete the Services in accordance with the provisions of the Contract; and

(b) the Company shall make payments to the IS Consultant in accordance with the provisions of the Contract.

IN WITNESS WHEREOF, the Parties hereto have caused this Contract to be signed in their respective names as on the day and year first above written.

Signed by:

1. For and on behalf of the Company:

[Authorized Representative]

In presence of (Witnesses)

(i)

(ii)

2. For and on behalf of the IS Consultant:

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[Authorized Representative]

In presence of (Witnesses)

(i) (ii)

I. GENERAL CONDITIONS [GC] OF CONTRACT

1. GENERAL PROVISIONS

1.1 Definitions: Unless the context otherwise requires, the following terms whenever used in this Contract, shall have the following meaning:

(a) “Applicable Law” means the laws and any other instruments having the force of law in India for the time being.

(b) “Company” means AGRICULTURE INSURANCE COMPANY OF INDIA LIMITED.

(c) “Contract” means the Contract signed by the Parties and all the attached documents listed in its Clause 1, that is this General Conditions (GC), the Special Conditions (SC), and the Appendices.

(d) “Day” means Calendar day. (e) “Effective Date” means the date on which this Contract comes into force and effect

pursuant to Clause GC 2.1. (f) “Foreign Currency” means any currency other than Indian National Rupees [INR]. (g) “GC” means General Conditions of Contract. (h) “Government” means the Government of India. (i) “IS Consultant” means bidder. (j) “Local Currency” means Indian National Rupees [INR]. (k) “Party” means the Company or the IS Consultant, as the case may be, and “Parties”

means both of them. (l) “Personnel” means professionals and support staff provided by the IS Consultant

or and assigned to perform the Services or any part thereof; “Foreign Personnel” means such professionals and support staff who at the time of being so provided had their domicile outside the Government‟s country; “Local Personnel” means such professionals and support staff who at the time of being so provided had their domicile in the Government‟s country; and “Key Personnel” means the Personnel referred to in Clause GC 5.2.

(m) “Reimbursable expenses” means the travel, boarding, lodging and other incidental expenses, at actuals, subject to AIC norms, only in case of any necessary outstation visits, as approved by the Company.

(n) “SC” means the Special Conditions of Contract by which the GC may be amended or supplemented.

(o) “Services” means the work to be performed by the IS Consultant pursuant to this Contract, as described in Appendix A hereinafter.

(p) “SOW” means the Scope of Work. (q) “Third Party” means any person or entity other than the Company, or the IS

Consultant.

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(r) “In writing” means communicated in written form with proof of receipt.

1.2 Relationship between the Parties: Nothing contained herein shall be construed as establishing a relationship of Master and Servant or of Principal and Agent as between the Company and the IS Consultant. The IS Consultant, has complete charge of their Personnel, performing the Services, and shall be fully responsible for the Services performed by them on their behalf.

1.3 Law Governing the Contract: This Contract, its meaning and interpretation, and the relation between the Parties shall be governed by the applicable laws of India.

1.4 Headings: The Headings shall not limit, alter or affect the meaning of this Contract.

1.5 Notices: 1.5.1 Any Notice, Request or Consent required or permitted to be given or made

pursuant to this Contract shall be in writing. Any such Notice, Request or Consent shall be deemed to have been given or made when delivered in person to an Authorized Representative of the Party to whom the communication is addressed, or when sent by Registered Post to such Party at the address specified in the SC Clause 1.

1.5.2 A Party may change its address for notice hereunder by giving the other Party notice in writing of such change to the address specified in the SC Clause 1.

1.6 Location: The Services shall be performed at such locations as are specified in Appendix A hereto and, where the location of a particular task is not so specified, at such locations, as the Company may approve.

1.7 Authorized Representative(s): Any action required or permitted to be taken, and any document required or permitted to be executed under this Contract by the Company or the IS Consultant may be taken or executed by the Officials specified in the SC clause2.

1.8 Taxes and Duties: As specified in the RFP (INFOTECH DEPT./2017/ISCONS/27.12.2017 document.

1.9 Fraud and Corruption:

1.9.1 Definitions: The Company‟s policy requires that the Company as well as the IS Consultant observe the highest standard of ethics during the execution of the Contract. In pursuance of this policy, the Company defines, for the purpose of this provision, the terms set forth as follows:

(i) “Corrupt Practice” means the offering, receiving, or soliciting, directly or indirectly, of anything of value to influence the action of a Public Official in the selection process or in Contract execution.

(ii) “Fraudulent Practice” means a misrepresentation or omission of facts in order to influence a selection process or the execution of a Contract,

(iii) “Collusive Practices” means a scheme or arrangement between two or more Consultants, with or without the knowledge of the Company, designed to establish

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prices at artificial, noncompetitive levels.

(iv) “Coercive Practices” means harming or threatening to harm, directly or indirectly, persons or their property to influence their participation in a procurement process, or affect the execution of a contract.

1.9.2 Measures to be taken by the Company:

(a) The Company may terminate the Contract if it determines at any time that representatives of the IS Consultant were engaged in corrupt, fraudulent, collusive or coercive practices during the selection process or the execution of that Contract, without the IS Consultant having taken timely and appropriate action to remedy the situation, satisfactory to the Company;

(b) The Company may also sanction against the IS Consultant, including declaring the IS Consultant ineligible, either indefinitely or for a stated period of time, to be awarded a Contract if it at any time determines that the IS Consultant has, directly or through an agent, engaged in corrupt, fraudulent, collusive or coercive practices in competing for, or in executing, a Company-financed Contract;

2. COMMENCEMENT, MODIFICATION AND TERMINATION OF CONTRACT

2.1 Effectiveness of Contract: This Contract shall come into force and effect from the date (“Effective Date”) of this Contract as specified in SC Clause 3.

Total Duration of the Contract with the selected IS Consultant shall be 5 (Five) year from the date of Signing the Contract, during which time the Consultant is to deliver to the satisfaction of AIC all outcomes as are required to be delivered as per the Scope of Work defined hereinafter.

AIC reserves the sole right and discretion to extend the engagement beyond the stipulated 5 year period as per same terms and conditions.

2.2 Commencement of Services: The IS Consultant shall necessarily begin carrying out the Services not later than the number of days after the Effective Date specified in the SC Clause 4.

2.3 Entire Agreement: This Contract contains all covenants, stipulations and provisions agreed to by the Parties. No Agent or Representative of either Party has the authority to make, and the Parties shall not be bound by or be liable for, any other statement, representation, promise or agreement not set forth herein.

2.4 Modifications or Variations: (i) Any modification or variation of the terms and conditions of this Contract,

including any modification or variation of the scope of the Services, may only be made by written agreement between the Parties. Pursuant to Clause GC 7.2 here of, however, each Party shall give due consideration to any request for modification or variation made by the other Party.

(ii) In cases of any modifications or variations, the prior written Consent of the Company is required.

2.5 Force Majeure: 2.5.1 Definition:

(i) For the purposes of this Contract, “Force Majeure” means an event which is beyond the reasonable control of a Party, is not foreseeable, is unavoidable and not brought about by or at the instance of the Party claiming to be affected by such events and

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which has caused the non-performance or delay in performance, and which makes a Party‟s performance of its obligations hereunder impossible or so impractical as reasonably to be considered impossible in the circumstances, and includes, but is not limited to, war, riots, civil disorder, earthquake, fire, explosion, storm, flood or other extreme adverse weather conditions, strikes, lockouts or other industrial action (except where such strikes, lockouts or other industrial action are within the power of the Party invoking Force Majeure to prevent), confiscation or any other action by Government Agencies.

(ii) Force Majeure shall not include: (i) any event which is caused by the negligence or intentional action of a Party or by or

Agents or Employees, nor (ii) any event which a diligent Party could reasonably have been expected both to take

into account at the time of the conclusion of this Contract, and avoid or overcome in the carrying out of its obligations hereunder.

(iii) Force Majeure shall not include insufficiency of funds or inability to make any payment required hereunder.

2.5.2 No Breach of Contract: The failure of a Party to fulfill any of its obligations hereunder shall not be considered to be a breach of, or default under, this Contract insofar as such inability arises from an event of Force Majeure, provided that the Party affected by such an event has taken all reasonable precautions, due care and reasonable alternative measures, all with the objective of carrying out the terms and conditions of this Contract.

2.5.3 Measures to be Taken: (i) A Party affected by an event of Force Majeure shall continue to perform its

obligations under the Contract as far as is reasonably practical, and shall take all reasonable measures to minimize the consequences of any event of Force Majeure.

(ii) A Party affected by an event of Force Majeure shall notify the other Party of such event as soon as possible, and in any case not later than seven (7) days following the occurrence of such event, providing evidence of the nature and cause of such event, and shall similarly give written notice of the restoration of normal conditions as soon as possible.

(iii) Any period within which a Party shall, pursuant to this Contract, complete any action or task, shall be extended for a period equal to the time during which such Party was unable to perform such action as a result of Force Majeure.

(iv) During the period of their inability to perform the Services as a result of an event of Force Majeure, the IS Consultant, upon instructions by the Company, shall either:

demobilize; or

continue with the Services to the extent possible, in which case the IS Consultant shall continue to be paid proportionately and on prorata basis, under the terms of this Contract.

(v) In the case of disagreement between the Parties as to the existence or extent of Force Majeure, the matter shall be settled according to Clause GC 8.

2.6 Suspension: The Company may, by written notice of suspension to the IS Consultant, suspend all payments to the IS Consultant hereunder if in its opinion the IS Consultant fails to perform any of its obligations under this Contract, including the carrying out of the Services, provided that such notice of suspension

(i) shall specify the nature of the failure, and (ii) shall allow the IS Consultant to remedy such failure, if capable of being remedied,

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within a period not exceeding thirty (30) days after receipt by the IS Consultant of such notice of suspension.

2.7 Termination:

2.7.1 By the Company: The Company may terminate this Contract in case of the occurrence of any of the events specified in paragraphs (i) through (ix) of this Clause GC 2.7.1.

(i) If the IS Consultant fails to remedy a failure in the performance of its obligations hereunder, as specified in a notice of suspension pursuant to Clause GC 2.7 hereinabove, within thirty (30) days of receipt of such notice of suspension or within such further period as the Company may have subsequently approved in writing.

(ii) If the IS Consultant becomes insolvent or goes into liquidation or receivership whether compulsory or voluntary,

(iii) If the IS Consultant fails to comply with any final decision reached as a result of arbitration proceedings pursuant to Clause GC 8 hereof,

(iv) If the IS Consultant, in the judgment of the Company, has engaged in corrupt or fraudulent practices in competing for or in executing this Contract,

(v) If the IS Consultant submits to the Company a false statement which has a material effect on the rights, obligations or interests of the Company,

(vi) If the IS Consultant places itself in position of conflict of interest or fails to disclose promptly any conflict of interest to the Company,

(vii) If the IS Consultant fails to provide the quality of services as envisaged under this Contract. The Committee formulated to monitor the progress of the assignment may make judgment regarding the poor quality of services, the reasons for which shall be recorded in writing. The Committee may decide to give one chance to the IS Consultant to improve the quality of the services.

(viii) If, as the result of Force Majeure, the IS Consultant is unable to perform a material portion of the Services for a period of not less than thirty (30) days.

(ix) If the Company, at its sole discretion, decides to terminate this Contract without assigning any reason whatsoever.

2.7.2 In such an occurrence the Company shall give a not less than thirty (30) days‟ written notice of Termination to the IS Consultant, thirty (30) days‟ in case of the event referred to in (viii), and thirty (30) days in case of event referred to in (ix) above.

2.7.3 By the IS Consultant: The IS Consultant may terminate this Contract, by not less than thirty (30) days‟ written notice to the Company, in case of the occurrence of any of the events specified in paragraphs (i) through (iv) of this Clause GC 2.7.1.

(i) If the Company fails to pay any money due to the IS Consultant pursuant to this Contract and not subject to dispute pursuant to Clause GC 8 hereof within thirty (30) after receiving written notice from the IS Consultant that such payment is overdue.

(ii) If, as the result of Force Majeure, the IS Consultant is unable to perform a material portion of the Services for a period of not less than thirty (30) days.

(iii) If the Company fails to comply with any final decision reached as a result of arbitration pursuant to Clause GC 8 hereof.

(iv) If the Company is in material breach of its obligations pursuant to this Contract and has not remedied the same within thirty (30) days (or such longer period as the IS

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Consultant may have subsequently approved in writing) following the receipt by the Company of the IS Consultant‟s notice specifying such breach.

2.7.4 Cessation of Rights and Obligations: Upon termination of this Contract pursuant to Clauses GC 2.5.3 or GC 2.7 hereof, all rights and obligations of the Parties hereunder shall cease, except

(i) such rights and obligations as may have accrued on the date of termination or expiration,

(ii) the obligation of confidentiality set forth in Clause GC 3.4 hereof, (iii) the IS Consultant‟s obligation to permit inspection, copying and auditing of their

accounts and records set forth in Clause GC 3.5 hereof, and (iv) Any right which a Party may have under the Law

2.7.5 Cessation of Services: Upon termination of this Contract by notice of either Party to

the other pursuant to Clauses GC 2.7.1 or GC 2.7.2 hereof, the IS Consultant shall, immediately upon dispatch or receipt of such notice, take all necessary steps to bring the Services to a close in a prompt and orderly manner and shall make every reasonable effort to keep expenditures for this purpose to a minimum. With respect to documents prepared by the IS Consultant and equipment and materials furnished by the Company, the IS Consultant shall proceed as provided, respectively, by Clauses GC 3.9 or GC 3.10 hereof.

2.7.6 Payment upon Termination: Upon termination of this Contract pursuant to Clauses GC 2.7.1 hereof, the Company shall make the following payments to the IS Consultant:

(i) If the Contract is terminated pursuant to Clause 2.7.1 (vii), (viii), remuneration pursuant to Clause GC 6.3(viii)

(a) hereof for Services satisfactorily performed prior to the effective date of termination, and reimbursable expenditures pursuant to Clause GC 6.3(viii)

(b) hereof for approved expenditures actually and reasonably incurred prior to the effective date of termination;

(ii) If the Contract is terminated pursuant of Clause 2.7.1 (i) to (vii), the IS Consultant shall not be entitled to receive any payment upon termination of the Contract. However, the Company may consider to make payment for the part satisfactorily performed on the basis of Quantum Merit as assessed by it, if such part is of economic utility to the Company. Upon termination, the Company may also impose liquidated damages as per the provisions of Clause 9 of this Contract. The IS Consultant will be required to pay such liquidated damages to the Company within 30 days of termination date.

2.7.7 Disputes about Events of Termination: If either Party disputes whether an event specified in paragraphs (i) through (vii) of Clause GC 2.7.1 or in Clause GC 2.7.3 hereof has occurred, such Party may, within thirty (30) days after receipt of notice of termination from the other Party, refer the matter to arbitration as per Clause GC 8 hereafter, and this Contract shall not be terminated on account of such event except in accordance with the terms of any resulting arbitral award.

3. OBLIGATIONS OF THE IS CONSULTANT

3.1 General:

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3.1.1 Standard of Performance: The IS Consultant shall perform the Services and carry

out their obligations hereunder with all due diligence, efficiency and economy, in accordance with generally accepted professional standards and practices, and shall observe sound management practices, and employ appropriate technology and safe and effective equipment, machinery, materials and methods.

The IS Consultant shall always act, in respect of any matter relating to this Contract or to the Services, as faithful adviser to the Company, and shall at all times support and safeguard the Company‟s legitimate interests in any dealings.

3.2 Conflict of Interests: The IS Consultant shall hold the Company‟s interests paramount, without any consideration for future work, and strictly avoid conflict of interest with other assignments or their own corporate interests. If during the period of this Contract, a conflict of interest arises for any reason, the IS Consultant shall promptly disclose the same to the Company and seek its instructions.

3.2.1 IS Consultant not to benefit from Commissions, Discounts, etc.:

(i) The payment of the IS Consultant pursuant to Clause GC 6 hereof shall constitute the IS Consultant‟s only payment in connection with this Contract and, the IS Consultant shall not accept for its own benefit any trade commission, discount or similar payment in connection with activities pursuant to this Contract or in the discharge of its obligations hereunder, and the IS Consultant shall use its best efforts to ensure, as well as the Personnel and Agents of either of them, similarly shall not receive any such additional payment.

(ii) Furthermore, if the IS Consultant, as part of the Services, has the responsibility of advising the Company on the procurement of goods, works or services, the IS Consultant shall comply with the Company‟s applicable procurement guidelines, and shall at all times exercise such responsibility in the best interest of the Company. Any discount or commission obtained by the IS Consultant in exercise of such procurement responsibility shall be for the Company.

3.3 IS Consultant and Affiliates Not to Engage in Certain Activities: The IS Consultant agrees that, during the term of this Contract and after its termination, the IS Consultant and any entity affiliated with the IS Consultant, shall be disqualified from providing goods, works or services (other than consulting services) resulting from or directly related to the IS Consultant‟s Services for the preparation or implementation of the project.

3.4 Confidentiality: Except with the prior written consent of the Company, the IS Consultant and the Personnel shall not at any time communicate to any person or entity any confidential information acquired in the course of the Services, nor shall the IS Consultant and its Personnel make public the recommendations formulated in the course of, or as a result of, the Services.

3.5 Accounting, Inspection and Auditing: The IS Consultant (i) shall keep accurate and systematic accounts and records in respect of the Services

hereunder, in accordance with internationally accepted accounting principles and in such form and detail as will clearly identify all relevant time changes and costs, and the bases thereof, and

(ii) shall periodically permit the Company or its designated representative and/or the Company, and upto five years from expiration or termination of this Contract, to inspect the same and make copies thereof as well as to have them audited by auditors appointed by the Company.

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3.6 IS Consultant’s Actions Requiring Company’s Prior Approval: The IS Consultant shall obtain the Company‟s prior approval in writing before taking any of the following actions:

(a) Any change (addition, modification, deletion) to the Personnel listed in Appendix C.

(b) Subcontracts: the IS Consultant may subcontract work, relating to the Services, specifically mentioned in this RFP, to an extent and with such experts and entities as may be approved in advance by the Company. Notwithstanding such approval, the IS Consultant shall always retain full responsibility for the Services. In the event that is found by the Company to be incompetent or incapable or undesirable in discharging the assigned duties, the Company may direct the IS Consultant to provide a replacement, with qualifications and experience acceptable to the Company, or to resume the performance of the Services itself.

3.7 Reporting Obligations: The IS Consultant shall submit to the Company the reports and documents specified in Appendix B hereto, in the form, in the numbers and within the time periods set forth in the said Appendix. Final reports shall be delivered in CD ROM in addition to the hard copies specified in said Appendix.

3.8 Documents Prepared by the IS Consultant to be the Property of the Company: All plans, drawings, specifications, designs, reports, other documents and software prepared by the IS Consultant for the Company under this Contract shall become and remain the property of the Company, and the IS Consultant shall, not later than upon termination or expiration of this Contract, deliver all such documents to the Company, together with a detailed inventory thereof. The IS Consultant may retain a copy of such documents, but shall not use anywhere, without taking permission, in writing, from the Company and the Company reserves right to grant or deny any such request. If license agreements are necessary or appropriate between the IS Consultant and third parties for purposes of development of any such computer programs, the IS Consultant shall obtain the Company‟s prior written approval to such agreements, and the Company shall be entitled at its discretion to require recovering the expenses related to the development of the program(s) concerned.

4. OBLIGATIONS OF THE COMPANY

4.1 Assistance and Exemptions: Unless otherwise specified in the SC, the Company shall use its best efforts to provide the IS Consultant, and Personnel with necessary Work Permits and such other documents as shall be necessary to enable the IS Consultant, or Personnel to perform the Services, issue to Officials, Agents and Representatives of the Company all such instructions as may be necessary or appropriate for the prompt and effective implementation of the Services, provide to the IS Consultant and Personnel any such other assistance as may be specified in the SC.

4.2 Services, Facilities and Property of the Company: (i) The Company shall make available to the IS Consultant and its Personnel, for the

purposes of the Services and free of any charge, the services, facilities and property described in Appendix F at the times and in the manner specified in said Appendix F.

(ii) In case that such services, facilities and property shall not be made available to the

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IS Consultant as and when specified in Appendix F, the Parties shall agree on any time extension that it may be appropriate to grant to the IS Consultant for the performance of the Services.

4.3 Payment: In consideration of the Services performed by the IS Consultant under this Contract, the Company shall make to the IS Consultant such payments and in such manner as is provided by Clause GC 6 of this Contract.

4.4 Counterpart Personnel:

(i) If felt necessary by the Company at its sole discretion, the Company shall make available to the IS Consultant free of charge such professional and support counterpart personnel, to be nominated by the Company with the IS Consultant‟s advice, if specified in Appendix E.

(ii) Professional and support counterpart personnel, excluding Company‟s liaison personnel, shall work under the guidance of the IS Consultant. If any member of the counterpart personnel fails to perform adequately any work assigned to such member by the IS Consultant that is consistent with the position occupied by such member, the IS Consultant may request the replacement of such member, and the Company shall not unreasonably refuse to act upon such request.

5. IS CONSULTANT’S PERSONNEL

5.1 General: The IS Consultant shall employ and provide such qualified and experienced Personnel as are required to carry out the Services.

5.2 Description of Personnel: (i) The title, agreed job description, minimum qualification and estimated period of

engagement in the carrying out of the Services of each of the IS Consultant‟s Key Personnel are as per the IS Consultant‟s Tender and are described in Appendix C. If any of the Key Personnel has already been approved by the Company, his/her name may be listed as well.

(ii) If required to comply with the provisions of Clause GC 3.1.1 hereof, adjustments with respect to the estimated periods of engagement of Key Personnel set forth in Appendix C may be made by the IS Consultant by written notice to the Company, provided

(a) that such adjustments shall not diminish the originally estimated period of engagement of any individual by more than 10% or one week, whichever is larger, and

(b) that the aggregate of such adjustments shall not cause payments under this Contract to exceed the ceilings set forth in Clause GC 6.1 of this Contract. Any other adjustments shall only be made with the Company‟s written approval.

5.3 Approval of Personnel: The Key Personnel listed by title as well as by name in Appendix C are hereby approved by the Company. In respect of other Personnel which the IS Consultant proposes to use in the carrying out of the Services, the IS Consultant shall submit to the Company for review and approval a copy of their Curricula Vitae (CVs). If the Company does not object in writing (stating the reasons for the objection) within twenty-one (21) days from the date of receipt of such CVs, such Personnel shall be deemed to have been approved by the Company.

5.4 Removal and/or Replacement of Personnel:

(i) Except as the Company may otherwise agree, no changes shall be made in the Personnel. If, for any reason beyond the reasonable control of the IS Consultant,

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such as retirement, death, medical incapacity, among others, it becomes necessary to replace any Personnel, the IS Consultant shall forthwith provide a replacement person of equivalent or better qualifications.

(ii) If the Company (a) finds that any of the Personnel has committed serious misconduct or has been

charged with having committed a criminal action, or (b) has reasonable cause to be dissatisfied with the performance of any of the

Personnel, then the IS Consultant shall, at the Company‟s written request specifying the grounds therefore, forthwith provide as a replacement a person with qualifications and experience acceptable to the Company.

Any Personnel provided as a replacement under Clauses (a) and (b) above shall be subject to the prior written approval by the Company. All expenses for the purpose shall be borne by the IS Consultant.

5.5 Resident Project Manager: The IS Consultant shall name at all times during the IS Consultant‟s performance of the Services a Resident Project Manager, acceptable to the Company, to take charge of the performance of such Services.

6. PAYMENTS TO THE IS CONSULTANT

6.1 Cost of the Service

(i) The cost of the Services payable is set forth in Appendix D as per the IS Consultant‟s Tender to the Company and as negotiated thereafter.

(ii) In case of any necessary outstation visits, as approved by the Company, the travel, boarding, lodging and other incidental expenses would be reimbursed to us at actuals, subject to AIC norms.

6.2 Currency of Payment: All payments shall be made in Indian Rupees.

6.3 Terms of Payment: The payments in respect of the Services shall be made in terms of Appendix D, read with the terms set forth in the RFP (InfoTech Dept./2017/ISCons/27.12.2017) Document.

(i) Final Payment: The final payment as specified in RFP (InfoTech Dept./2017/ISCons/27.12.2017) Document shall be made only after the final Report, and a final Statement, identified as such, shall have been submitted by the IS Consultant and approved as satisfactory by the Company. The Services shall be deemed completed and finally accepted by the Company, and the final Report and final Statement shall be deemed approved by the Company as satisfactory, ninety (90) calendar days after their receipt by the Company, unless the Company, within such ninety (90) day period, gives written notice to the IS Consultant specifying deficiencies in the Services, the final Report and/or final Statement.

(ii) The IS Consultant shall thereupon promptly make all necessary corrections, and thereafter the foregoing process shall be repeated. Any amount, which the Company has paid or caused to be paid in accordance with this Clause in excess of the amounts actually payable in accordance with the provisions of this Contract, shall be reimbursed by the IS Consultant to the Company within thirty (30) days after receipt by the IS Consultant of notice thereof. Any such claim by the Company for reimbursement must be made within 3 Years after receipt by the Company of the final Report and the final Statement approved by the Company in accordance with the above.

(iii) For the purpose of payment under Clause 6.3 (i) above, acceptance means

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acceptance of the deliverables by the Company after submission by the IS Consultant with presentation (if required) to the Company and necessary rectification of modifications (to be communicated in writing by the Company to the IS Consultant) to the satisfaction of the Company.

(iv) If the deliverables submitted by the IS Consultant are not acceptable to the Company reasons for such non-acceptance should be recorded in writing; the Company shall not release the payment due to the IS Consultant till the desired modifications are made to the satisfaction of the Company as per the scope of work defined in the RFP document (InfoTech Dept./2017/ISCons/27.12.2017) and this Contract. This is without prejudicing the Company‟s right to levy any liquidated damages under clause 9. In such case, the payment will be released to the IS Consultant only after it re-submits the deliverable and which is accepted by the Company.

(v) Deliverables will be deemed to be fully and finally accepted by Company in the event the Company has not submitted a Deliverable Review Statement (as in 6.3(i) above) to the IS Consultant before the expiration of the applicable review period, or when the Company uses the Deliverable in its business, whichever occurs first (“Deemed Acceptance”). The payment will be made as per the RFP (InfoTech Dept./2017/ISCons/27.12.2017) document.

(vi) All payments under this Contract shall be made to the accounts of the IS Consultant.

(vii) With the exception of the final payment under (ii) above, payments do not constitute acceptance of the Services nor relieve the IS Consultant of any obligations hereunder, unless the acceptance has been communicated by the Company to the IS Consultant in writing and the IS Consultant has made necessary changes as per the comments/suggestions of the Company communicated to the IS Consultant.

(viii) In case of early termination of the Contract, the payment shall be made to the IS Consultant as mentioned here with:

Assessment should be made about work done from the previous milestone/stage, for which the payment is made or to be made till the date of the termination. Based on such details, the remuneration shall be calculated based on the percentage of the work done.

A reasonable assessment of the reimbursable expenses shall be made based on Company‟s norms in this regards, subject to supporting documents furnished by the IS Consultant. The total amount payable shall be the amount calculated as per (i) and (ii) above plus any applicable tax, subject to the Company‟s norms.

In addition to the charges for Services, Company will reimburse the IS Consultant the travel, boarding, lodging and other incidental expenses, at actuals, subject to AIC norms, only in case of any necessary outstation visits, as approved by the Company.

7. FAIRNESS AND GOOD FAITH

7.1 Good Faith: The Parties undertake to act in good faith with respect to each other‟s rights under this Contract and to adopt all reasonable measures to ensure the realization of the objectives of this Contract.

7.2 Operation of the Contract: The Parties recognize that it is impractical in this Contract to provide for every contingency which may arise during the life of the Contract, and the Parties hereby agree that it is their intention that this Contract shall operate fairly as between them, and without detriment to the interest of either

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of them, and that, if during the term of this Contract either Party believes that this Contract is operating unfairly, the Parties will use their best efforts to agree on such action as may be necessary to remove the cause or causes of such unfairness, but no failure to agree on any action pursuant to this Clause shall give rise to a dispute subject to arbitration in accordance with Clause GC 8 hereof.

8. SETTLEMENT OF DISPUTES

8.1 Amicable Settlement: Performance of the Contract is governed by the terms & conditions of the Contract, in case of dispute arises between the parties regarding any matter under the Contract, either Party of the Contract may send a written Notice of Dispute to the other party. The Party receiving the Notice of Dispute will consider the Notice and respond to it in writing within 30 days after receipt. If that party fails to respond within 30 days, or the dispute cannot be amicably settled within 60 days following the response of that party, clause GC 8.2 shall become applicable.

8.2 Arbitration: In the case of dispute arising upon or in relation to or in connection with the Contract between the Company and the IS Consultant, which has not been settled amicably, any party can refer the dispute for Arbitration under (Indian) Arbitration and Conciliation Act, 1996. Such disputes shall be referred to an Arbitral Tribunal consisting of 3 (three) arbitrators, one each to be appointed by the Company and the IS Consultant, the third arbitrator shall be chosen by the two arbitrators so appointed by the parties and shall act as Presiding Arbitrator. In case of failure of the two arbitrators, appointed by the parties to reach a consensus regarding the appointment of the third arbitrator within a period of 30 days from the date of appointment of the two arbitrators, the Presiding arbitrator shall be appointed by the Chairman-cum-Managing Director of the Company. The Arbitration and Conciliation Act, 1996 and any statutory modification or re-enactment thereof, shall apply to these arbitration proceedings.

8.3. Arbitration proceedings shall be held in India at the place indicated in SC-6 and the language of the arbitration proceedings and that of all documents and communications between the parties shall be English.

8.4 The decision of the majority of arbitrators shall be final and binding upon both parties. The expenses of the arbitrators as determined by the arbitrators shall be shared equally by the Company and the IS Consultant. However, the expenses incurred by each party in connection with the preparation, presentation shall be borne by the party itself. All arbitration awards shall be in writing and shall state the reasons for the award.

9. LIQUIDATED DAMAGES

9.1 The parties hereby agree that, in the circumstances elaborated in clause 9.3 below, the amount specified hereunder shall be construed as reasonable estimate of liquidated damages to be paid by the IS Consultant to the Company, without prejudice and in addition to the other relevant provisions stated in this Contract.

9.2 The amount of liquidated damages under this Contract shall not exceed 10% of the total value of the Contract for 5 years as specified in Appendix D.

9.3 The liquidated damages shall be applicable under the following circumstances:

(i) If the deliverables are not submitted as per schedule, the IS Consultant shall be

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liable to pay 1% of the total cost of the services for delay of each week or part thereof.

(ii) If the deliverables are not acceptable to the Company as mentioned in Clause 6.3 (iv), and defects are not rectified to the satisfaction of the Company within 30 days of the receipt of the notice, the IS Consultant shall be liable for Liquidated Damages for an amount equal to 1% of the total cost of the Services for every week or part thereof for the delay.

10. MISCELLANEOUS PROVISIONS:

10.1 “Nothing contained in this Contract shall be construed as establishing or creating between the Parities, a relationship of Master and Servant or Principal and Agent.

10.2 Any failure or delay on the part of any Party to exercise right or power under this Contract shall not operate as waiver thereof.

10.3 The IS Consultant shall notify the Company of any material change in their status, in particular, where such change would impact on performance of obligations under this Contract.

10.4 The IS Consultant shall at all times indemnify and keep indemnified the Company against all claims/damages etc. for any infringement of any Intellectual Property Rights (IPR) while providing its services under the Project.

10.5 The IS Consultant shall at all times indemnify and keep indemnified the Company against any claims in respect of any damages or compensation payable in consequences of any accident or injury sustained or suffered by its (the IS Consultant‟s) employees or agents or by any other third Party resulting from or by any action, omission or operation conducted by or on behalf of the IS Consultant.

10.6 The IS Consultant shall at all times indemnify and keep indemnified the Company against any and all claims by Employees, Workman, Contractors, sub-contractors, suppliers, agent(s), employed engaged or otherwise working for the Contractor, in respect of wages, salaries, remuneration, compensation or the like.

10.7 All claims regarding indemnity shall survive the termination or expiry of the Contract.

10.8 It is acknowledged and agreed by both Parties that there is no representation of any type, implied or otherwise, of any absorption, regularization, continued engagement or concession or preference for employment of persons engaged by the IS Consultant for any engagement, service or employment in any capacity in any office or establishment of the Company.

10.9 Limitation of Liability: Unless otherwise stated in this Contract, neither Party shall, in any event, regardless of the form of claim, be liable for (a) any indirect, special, punitive, exemplary, speculative or consequential damages, including but not limited to, any loss of use, loss of data, business interruption, and loss of income or profits, unless it had an advance notice of the possibility of any such damages; or (b) damages relating to any claim that accrued more than two (2) years before the institution of adversarial proceedings thereon.

Subject to the above and unless otherwise stated in this Contract, the maximum aggregate liability of the IS Consultant shall be, regardless of the form of claim, the consideration received by IS Consultant for the SOW.

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10.10 Exclusion of Implied Warranties: Except for the foregoing and unless otherwise

stated or implied in this Contract, the IS Consultant excludes and disclaims all warranties, conditions or statements.

10.11 Both the Parties agree that the following shall be excluded from purview of such limitations (10.9 and 10.10 above): (a) breach of Confidentiality, (b) breach of Intellectual Property, (c) breach of gross negligence, and (d) breach of willful misconduct.

III. SPECIAL CONDITIONS OF CONTRACT:

SC Clause

Ref. of GC

Clause

Amendments of, and Supplements to Clauses in the General Conditions of Contract

1. 1.5 The addresses are:

Company -

AGRICULTURE INSURANCE COMPANY OF

INDIA LIMITED, “AMBADEEP” (13TH FLOOR), 14,

KASTURBA GANDHI MARG, NEW DELHI – 110 001

Attention: GENERAL MANAGER

Facsimile: 011 - 46869800

IS Consultant -

2. 1.7 The Authorized Representatives are:

For the Company:

For the IS Consultant:

3. 2.1 The “Effective Date” of the Contract shall be Purchase Order date.

4. 2.2 The time period shall be Maximum 10 DAYS

5. 8.3 The Arbitration proceedings shall take place in NEW DELHI in India.

Binding signature of Company:

Signed by ______________________________

(for and on behalf of the Company)

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Binding signature of IS Consultant:

Signed by____________________

Partner

(for and on behalf of IS Consultant)

In the presence of (Witnesses)

1.

2.

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IV. APPENDICES TO THE CONTRACT

APPENDIX A – DESCRIPTION OF SERVICES

The Detailed Role and responsibilities, General Conditions for execution of work, Scope of Work as defined in the RFP (INFOTECH DEPT./2017/ISCONS/27.12.2017) Document of IS Consultant.

APPENDIX B - REPORTING REQUIREMENTS

As specified in the RFP (INFOTECH DEPT./2017/ISCONS/27.12.2017) Document, and such other related Reports which may be required by the Company from time to time. The other modalities regarding submission, presentation, modification and finalization of Reports are also specified in the RFP (INFOTECH DEPT./2017/ISCONS/27.12.2017) Document.

APPENDIX C – PERSONNEL SCHEDULE

Description of Personnel.

APPENDIX D – COST OF SERVICES

SL. ACTIVITY/DELIVERABLES/MILESTONES PAYMENT TERMS

A. PROVIDE PROJECT MANAGEMENT ASSISTANCE, MONITORING AND SUPERVISION OF ALL IT PROJECTS IMPLEMENTED AND UNDER IMPLEMENTATION

As per the Cost/Man Month Rate(s) quoted in the Commercial Bid

and the Actual Resource(s) deployment.

B. PROVIDE ASSISTANCE FOR THE TRANSITION PHASE FROM ANNAPOORNA TO SEWA

C. PROVIDING ASSISTANCE ON ALL INFORMATION TECHNOLOGY RELATED ASPECTS WITH RESPECT TO THE IT PROJECTS

D. RFP PREPARATION, BID MANAGEMENT AND SELECTION OF THE IMPLEMENTATION VENDOR (S) AS AN WHEN REQUIRED BY AIC

The amount is including any taxes, expenses and levies but excluding Good and Services Tax (GST) and is a fixed price. The GST shall be paid by AIC.

However, in case of any necessary outstation visits, as approved by the Company, the travel, boarding, lodging and other incidental expenses would be reimbursed to IS Consultant at actuals, subject to AIC norms (Scale IV).

APPENDIX E - DUTIES OF THE IS CONSULTANT

As specified in the RFP Document (InfoTech Dept./2017/ISCons/27.12.2017), and such other related duties which may be assigned by the Company from time to time.

APPENDIX F - DUTIES OF THE COMPANY

The Company shall make available to the IS Consultant and its personnel, free of any charge, the services and facilities [office space for sitting, telephone, internet/network connectivity, IT Hardware (Desktop, Printer)], as may be minimally necessitated for the purpose of providing the services.

APPENDIX G - PROFORMA FOR PERFORMANCE SECURITY

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Reference No.

Bank Guarantee No:

To

Against contract vide advance acceptance of the InfoTech Dept./2017/ISCons/27.12.2017, covering supply of (hereinafter called the said „contract‟) entered into between Agriculture Insurance Company of India Limited (hereinafter called the Purchaser) and (hereinafter called the Vendor) this is to certify that at the request of the Vendor, we (Name of the Bank), are holding in trust in favour of the Purchaser, the amount of Rupees

(write the sum herein words) to indemnify and keep indemnified the Purchaser against any loss or damage that may be caused to or suffered by the Purchaser by reason of any breach by the Vendor of any of the terms and conditions of the said contract and/ or in the performance thereof. We agree that the decision of the Purchaser, whether any breach of any of the terms and conditions of the said contract and/ or in the performance thereof has been committed by the Vendor and the amount of loss or damage that has been caused or suffered by the Purchaser shall be final and binding on us and the amount of the said loss or damage shall be paid by us forthwith on demand and without demur to the Purchaser.

We (Name of the Bank) further agree that the guarantee herein contained shall remain in full force and effect during the period that would be taken for satisfactory performance and fulfillment in all respects of the said contract by the Vendor i.e. till (viz. the date up to 63 months after the date of signing of the contract between the Vendor and the Purchaser) hereinafter called the said date and that if any claim accrues or arises against us (Name of the Bank) by virtue of this guarantee before the said date, the same shall be enforceable against us (Name of the Bank), notwithstanding the fact that the same is enforced within six months‟ after the said date, provided that notice of any such claim has been given to us (Name of the Bank), by the Purchaser before the said date. Payment under this letter of guarantee shall be made promptly upon our receipt of notice to that effect from the Purchaser.

It is fully understood that this guarantee is effective from the date of the said contract and that we (Name of the Bank), undertake not to revoke this guarantee during its currency without the consent in writing of the Purchaser.

We undertake to pay to the Purchaser any money so demanded notwithstanding any dispute or disputes raised by the Vendor in any suit or proceeding pending before any court or tribunal relating thereto our liability under this present bond being absolute and unequivocal.

The payment so made by us under this bond shall be a valid discharge of our liability for payment there under and the Vendor shall have no claim against us for making such payment.

We (Name of the Bank), further agree that the Purchaser shall have the fullest liberty, without affecting in any manner our obligations hereunder to vary any of the terms and conditions of the said contract or to extend time of performance by the Vendor from time to time or to postpone for any time from time to time any of the power exercisable by the Purchaser against the said Vendor and to forebear or enforce any of the terms and conditions relating to the said contract and we,

(Name of the Bank), shall not be released from our liability under this guarantee by reason of any such variation or extension being granted to the said Vendor or for any forbearance by the Purchaser to the said Vendor or for any forbearance and/ or omission on the part of the

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Purchaser or any other matter or thing what-so-ever, which under the law relating to sureties, would, but for this provision have the effect of so releasing us from liability under this guarantee.

This guarantee will not be discharged due to the change in the constitution of the Bank or the Vendor.

Date

Place__________________________ Signature______________________ Name_______________________ Witness______________________ Signature_____________________ Name______________________

AGRICULTURE INSURANCE COMPANY OF INDIA LIMITED Regd. …

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