AGM & MEMBERS’ MEETINGM a r c h 2 0 1 5 # R L U K L e e d s 1 5

Welcome!It gives me great pleasure to welcome you to the RLUK Members’ Meeting and AGM for 2015. Over the past year the energies of both Executive and Board have been shaped by the objectives detailed in our strategy, Powering Scholarship, with its five themes around collections, open scholarship, resource discovery, research support and workforce development.

The Unique and Distinctive Collections Hub now provides an online focus where work to curate, develop and expose our exceptional collections can be shared and discussed. Interest in how collections enrich our many communities was clear in the response to the conference held last October in collaboration with The National Archives, the Library of Birmingham and Arts Council England. The conference explored ‘discoverability’, a theme which echoed the aims of the hack day held last May where participants were able to explore different ways in which linked open data could make it easier to find research resources in RLUK libraries. In November we announced that the relationship with The National Archives has been formalised in a Memorandum of Understanding. In February the two organisations together published guidance on how archives and academic institutions can create effective and productive collaborations.

Working with partners has long been characteristic of the way in which RLUK works. Jisc operate and develop the RLUK database and its associated Copac service. The Copac Collection Management Tools is now moving from pilot stage into an embedded service to be launched in July 2015. We know that our members are keen to gain a better understanding of their collections and are keen to exploit the functionality of these tools. We are also collaborating with Jisc in other areas including open access scholarly communication. The RLUK position on “double dipping” is shaping Jisc’s approach to discussions with publishers around “the total cost of publishing”. Research data management has been explored in some depth with partner organisations, and this has led to a community initiative to define a roadmap at last November’s joint meeting in Cambridge.

Looking forward, we will again be working with Ithaka S+R on a survey to understand the behaviours of researchers and particularly how they look for and find the resources they need. We will also be working closely with OCLC to analyse RLUK’s collective collection, building on the work published by Brian Lavoie and Constance Malpas. Our March workshop on collaborative collection management will help shape the brief for this project and will provide an opportunity for members to articulate the individual challenges they face managing large print collections.

Our aim is to increase the value to the UK HE community of our individual libraries by making connections: between people, collections and services. We have recently set in motion a process to encourage some new members to join RLUK, in order to broaden and enrich our organisation still further. During 2014 many new connections have been forged while older ones have been strengthened significantly. I would like to thank everyone who has been involved in making this happen - board members, the Executive, the Associate Directors Network and many individuals throughout our libraries. I am sure the foundations lain in these relationships will yield much fruit in the remaining period of our strategic plan.

Dr Stella ButlerChair RLUK, March 2015

PROGRAMMETHURSDAY 19 MARCH

12:00 - 13:00 Lunch Woodlands Suite

13:00 - 16:30 Shared print workshop Cookridge Suite

13:00 - 17:00 ADN meeting Headingley Suite

19:00 - 22:00 Dinner Woodlands SuiteThe Brasserie will be open for delegates to enjoy pre-dinner drinks from 17:00

10:00 - 10:30 Registration Cookridge Suite

10:30 - 11:00 Annual General Meeting Cookridge Suite

11:00 - 12:30 Ethnography for research libraries Cookridge Suite

Evolution of Library Ethnography StudiesSusan Gibbons, Yale University

From Global to Local – User Centred Design at Cambridge Sue Mehrer, University of Cambridge

Knowing our customers: understanding and measuring experience, perception and future requirementsPenny Hicks, University of Manchester

12:30 - 13:30 Lunch Woodlands Suite

13:30 - 15:00 New platforms for research and discovery Cookridge Suite

Of Libraries and Labs: Effecting User-Driven InnovationAlex Humphreys, JSTOR

Introducing the Research and Education Space Andrew Dudfield, BBC

Powering Scholarship: reflections on the challenges for RLUK in shaping the research library landscapeStella Butler, University of Leeds

FRIDAY 20 MARCH

SPEAKERSDr Stella Butler joined the University of Leeds in 2011 as University Librarian and Keeper of the Brotherton Collection. The University is a member of the Russell Group of research-intensive universities and is one of the largest in the UK with almost 40,000 staff and students. The Brotherton Library with its iconic round reading room dates from 1936 and houses distinguished collections of archives, rare books and manuscripts including papers associated with many prominent literary

figures including the Brontës, Elizabeth Gaskell and contemporary authors such as Simon Armitage.

Stella Butler has been Chair of the Board of Directors of Research Libraries UK since March 2013 and led the development of its 2014-17 strategy, Powering Scholarship. She chairs the Academic Advisory Board of the UK Medical Heritage Library, a Jisc-Wellcome Trust funded project. She is a trustee of Seven Stories, the UK’s national centre for children’s books and chairs the management committee of Chetham’s Library in Manchester, the oldest public library in the English-speaking world. She has published widely on the history of medicine and science and on issues relating to libraries and museums.

Powering Scholarship: reflections on the challenges for RLUK in shaping the research library landscape

Stella Butler will discuss the development of the RLUK strategy and reflect on the opportunities and challenges for academic libraries as we explore how to extract more value from archives and manuscripts, manage print collections above campus and transition to new business models for scholarly communications - all in an increasingly complex electronic environment for research

Andrew Dudfield is Product Manager at the BBC and will be introducing the Research and Education Space (RES) and its use of linked open data. RES is an exciting initiative for students, teachers and researchers from Jisc, the British Universities Film and Video Council (BUFVC) and the BBC.

RES is an online platform that will index and organise documents, data, images, TV and radio programmes and other rich descriptive data from

a variety sources. It will transform the classroom experience by providing an extensive catalogue of high-quality and engaging educational resources, correlated and linked to make it as easy as possible to find them.

The RES catalogue will be drawn from the collections of UK and European public institutions like the British Library, The National Archives, national museums, The British Film Institute (BFI), the Royal Botanic Gardens, Europeana and the Arts Councils of England, Scotland and Wales, as well as the BBC.

Stella Butler, University of Leeds

Andrew Dudfield, BBC

SPEAKERS

Susan Gibbons was appointed as University Librarian at Yale University in July 2011. Effective January 2015, her position expanded to take on the additional role of Deputy Provost for Libraries and Scholarly Communication. She earned masters in library science and in history from Indiana University, a professional MBA from the University of Massachusetts and a doctorate in higher education administration from the University of Rochester.

Prior to Yale University, Dr. Gibbons worked at the University of Rochester, where she held several roles including Director of Digital Library Initiatives, Associate Dean for public services and collection development, and Vice Provost and Dean of River Campus Libraries.

Dr. Gibbons is best known for the library user studies at Rochester, which began in 2004. The studies adapted ethnographic methods to explore how researchers and students do their academic work, find information, and make use of the physical and technological resources offered by the libraries. These user study methods had been adapted and employed by libraries internationally, with known studies in North America, Europe, Asia, Africa and Australia. In 2007 she co-edited the first publication on the Rochester user studies, Studying Students: The Undergraduate Research Project at the University of Rochester (ACRL Publications).

Evolution of Library Ethnography Studies

In 2004, the library at the University of Rochester (U.S.) was one of the first to adapt methods of ethnography for the purposes of studying library users. This presentation details those early studies at Rochester and provides a sense of the many diverse ethnographic methods that have been employed by libraries throughout the world since 2004. Using a few examples, I will share how findings can have a direct impact on library services and facility design.

Penny joined the Manchester University Library Leadership Team In February 2013 in the new role of Head of Strategic Marketing and Communications. Previously she worked at the University of Salford as Corporate Marketing Manager and also Head of Student Recruitment Marketing. Prior to this she worked at the University of Warwick. She is a member of the Chartered Institute of Marketing.

Knowing our customers: understanding and measuring experience, perception and future requirements

In 2013 the University of Manchester Library used robust and objective marketing methodology to underpin and inform our strategic plan. Twelve months later I can share the outcomes of a range of techniques used to work with students, academics and visitors that enable us to track and measure actual experience and perception of change year on year. This has enabled marketing methodology to become embedded in our approach and ways of working.

Susan Gibbons, Yale University

Penny Hicks, University of Manchester

Alex Humphreys is Associate Vice President, JSTOR and Director, JSTOR Labs ITHAKA, a not-for-profit organisation that helps the academic community use digital technologies to preserve the scholarly record and to advance research and teaching in sustainable ways. The JSTOR Labs team seeks out new opportunities for JSTOR, Ithaka S+R and Portico, and refines and validates them through research and experimentation. Prior to working at ITHAKA, Alex worked at Oxford University Press, Inc. where

he built an award-winning publishing platform for OUP’s subscription-based websites. Alex lives in Beacon, NY with his wife, two sons and, these days, lots and lots of snow.

Of Libraries and Labs: Effecting User-Driven Innovation

JSTOR has launched a new Labs team charged with partnering with the community to seek out new opportunities and refine and validate them through experimentation.  The JSTOR Labs team has been using Flash Builds -- high-intensity, short-burst, user-driven development efforts -- in order to prototype new ideas and get to a user saying “Wow” in as little as a week.  In this talk, I¹ll describe how we’ve done this, highlight the partnerships, skills, tools and content that help us innovate, and suggest ways that libraries can adopt these methods to support innovation and the digital humanities.

SPEAKERS

Sue Mehrer was appointed Deputy University Librarian in March 2010. Sue joined Cambridge University Library in 2006 as the Deputy Head of Reader Services. Previously, she worked for Queen’s University Belfast, the London School of Economics and Manchester Metropolitan University. She gained her BA from the University of British Columbia, Canada, and holds an MA and Executive MBA from Queen’s University Belfast. She is a member of the RLUK (Research Libraries UK) Associate Directors Network

and a fellow of the Leading Change Institute.

From Global to Local – User Centred Design at Cambridge

For the past 18 months, Cambridge University Library has been carrying out a research project based on human-centred design processes with the aim of gaining a deeper understanding of the needs of our library users in the digital environment. This presentation outlines the outcomes of this research to date as well as suggested concepts and ideas for future library services.

Alex Humphreys, JSTOR

Sue Mehrer, University of Cambridge

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