Agile @ Intermedix: Lessons from deploying and using Agile in an international organization
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Transcript of Agile @ Intermedix: Lessons from deploying and using Agile in an international organization
Agile @ Intermedix
Lessons from deploying and using Agile in an international organization
Introductions
Jack Donahue Mike McHale Chuck Lewin
Intermedix…Office Locations
By the numbers . . . What we do!
▪ 25▪ 50▪ 560▪ 2,000▪ 17,000▪ 15 million▪ 3 billion▪ 29
Countries clients are in
States operating in
Clients being served
Team members
Healthcare facilities
Encounters
$ Collected
Offices
Intermedix . . . By the numbers
▪ Our products provide technology solutions for federal, state, and local government agencies, healthcare providers, and corporations.
▪ We are the primary participant in the front line of disasters. For example: Hurricane Sandy Aurora, Colorado movie theater shootings Boston Bombings
Intermedix Products - Introduction
Intermedix Products - EMSMedical Dispatch 3 & 4, ComCAD, WebEOC CAD, Herman & Mini-Herman. Computer Aided Dispatch
Fleeteyes Web Monitor & Mobile Monitor Automatic Vehicle Location (AVL)
Fleeteyes MDT Mobile Data Terminal
TripTix ePCR, TripTix Web & EMStat Patient Care Reporting
TripTix CDX & WebCUR Clinical Data Exchange
TripTix CC Chair car/wheelchair van transport capture
EMS IMX Billing Emergency Medical Services Revenue Cycle Management (EMS RCM)
ERB IMX Billing & Legacy Emergency Response Revenue Cycle Management (ERB RCM)
Termware FIB Fire Inspection Revenue Cycle Management (FIB RCM)
Intermedix Business Intelligence System (IBIS) Business Objects data analytics
Intermedix Products - EMSystems
EMResource HAvBED / Resource Status & Mgmt
EMTrack Multi-functional Tracking
Incident Command System NIMS & H-ICS Mgmt
Inventory Management System Inventory Mgmt
Health Alert Network / Alert Notification PHIN & Multi-modality alerting
Responder Management System ESAR-VHP / Volunteer Mgmt
WebEOC Professional / Boardsets / WebFUSION Crisis Information Management
Mapper Professional Visual Common Operating Picture
Community Management System Public / Private Coalitions
Functional Needs Registry Functional Needs Mgmt
Professional Services Custom & Configured Solutions
▪ 175 Employees▪ 10 in Kaunas, 6 starting coming weeks
▪ 30 in India
▪ Software Engineers, BI Engineers, DBAs,
Support Personnel
▪ Product teams & Enterprise teams
▪ Java, .NET, PHP, Ruby, iOS, Android, more…
Software Engineering Division
Agile @ Intermedix
▪ Driven by Software Engineering Division
▪ First, convince Software Engineering leadership
▪ Then, convince Product Management, Operations
and Client Services
▪ Corporate Champion
The Pitch: Logistics
▪ What we’re doing isn’t working
▪ So why Agile…
▪ Teams offer better throughput, knowledge sharing
▪ Delivered sooner and aligned with business need
▪ Jira and Confluence rollout
▪ UX introduction
The Pitch: Our Argument
▪ Life-critical products
▪ Business-critical products
▪ Inward & outward facing products
Product Challenges
▪ Geographically distributed teams
▪ Time zone issues
▪ Language
Communication Challenges
▪ Acquisition culture
▪ Familiar with Waterfall process
▪ Estimates not as feasible
▪ Direct access to individual developers
▪ Previous rollout failed
People Challenges
▪ Agile education
▪ Team-by-team approach
▪ Phased-in approach
▪ Standardization
Implementation
▪ Jira workflow
▪ Outlook calendar meetings
▪ Personal objectives
Compliance
▪ Market verticals
▪ Better deliverables, less rework, on-time delivery
▪ Less risk with teams
▪ Better visibility into process
▪ Better documentation
▪ Increased awareness of team activities
▪ Less developer stress
Agile Wins