Agile @ Intermedix: Lessons from deploying and using Agile in an international organization

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Agile @ Intermedix Lessons from deploying and using Agile in an international organization

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Transcript of Agile @ Intermedix: Lessons from deploying and using Agile in an international organization

Page 1: Agile @ Intermedix: Lessons from deploying and using Agile in an international organization

Agile @ Intermedix

Lessons from deploying and using Agile in an international organization

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Introductions

Jack Donahue Mike McHale Chuck Lewin

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Intermedix…Office Locations

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By the numbers . . . What we do!

▪ 25▪ 50▪ 560▪ 2,000▪ 17,000▪ 15 million▪ 3 billion▪ 29

Countries clients are in

States operating in

Clients being served

Team members

Healthcare facilities

Encounters

$ Collected

Offices

Intermedix . . . By the numbers

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▪ Our products provide technology solutions for federal, state, and local government agencies, healthcare providers, and corporations.

▪ We are the primary participant in the front line of disasters. For example: Hurricane Sandy Aurora, Colorado movie theater shootings Boston Bombings

Intermedix Products - Introduction

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Intermedix Products - EMSMedical Dispatch 3 & 4, ComCAD, WebEOC CAD, Herman & Mini-Herman. Computer Aided Dispatch

Fleeteyes Web Monitor & Mobile Monitor Automatic Vehicle Location (AVL)

Fleeteyes MDT Mobile Data Terminal

TripTix ePCR, TripTix Web & EMStat Patient Care Reporting

TripTix CDX & WebCUR Clinical Data Exchange

TripTix CC Chair car/wheelchair van transport capture

EMS IMX Billing Emergency Medical Services Revenue Cycle Management (EMS RCM)

ERB IMX Billing & Legacy Emergency Response Revenue Cycle Management (ERB RCM)

Termware FIB Fire Inspection Revenue Cycle Management (FIB RCM)

Intermedix Business Intelligence System (IBIS) Business Objects data analytics

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Intermedix Products - EMSystems

EMResource HAvBED / Resource Status & Mgmt

EMTrack Multi-functional Tracking

Incident Command System NIMS & H-ICS Mgmt

Inventory Management System Inventory Mgmt

Health Alert Network / Alert Notification PHIN & Multi-modality alerting

Responder Management System ESAR-VHP / Volunteer Mgmt

WebEOC Professional / Boardsets / WebFUSION Crisis Information Management

Mapper Professional Visual Common Operating Picture

Community Management System Public / Private Coalitions

Functional Needs Registry Functional Needs Mgmt

Professional Services Custom & Configured Solutions

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▪ 175 Employees▪ 10 in Kaunas, 6 starting coming weeks

▪ 30 in India

▪ Software Engineers, BI Engineers, DBAs,

Support Personnel

▪ Product teams & Enterprise teams

▪ Java, .NET, PHP, Ruby, iOS, Android, more…

Software Engineering Division

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Agile @ Intermedix

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▪ Driven by Software Engineering Division

▪ First, convince Software Engineering leadership

▪ Then, convince Product Management, Operations

and Client Services

▪ Corporate Champion

The Pitch: Logistics

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▪ What we’re doing isn’t working

▪ So why Agile…

▪ Teams offer better throughput, knowledge sharing

▪ Delivered sooner and aligned with business need

▪ Jira and Confluence rollout

▪ UX introduction

The Pitch: Our Argument

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▪ Life-critical products

▪ Business-critical products

▪ Inward & outward facing products

Product Challenges

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▪ Geographically distributed teams

▪ Time zone issues

▪ Language

Communication Challenges

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▪ Acquisition culture

▪ Familiar with Waterfall process

▪ Estimates not as feasible

▪ Direct access to individual developers

▪ Previous rollout failed

People Challenges

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▪ Agile education

▪ Team-by-team approach

▪ Phased-in approach

▪ Standardization

Implementation

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▪ Jira workflow

▪ Outlook calendar meetings

▪ Personal objectives

Compliance

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▪ Market verticals

▪ Better deliverables, less rework, on-time delivery

▪ Less risk with teams

▪ Better visibility into process

▪ Better documentation

▪ Increased awareness of team activities

▪ Less developer stress

Agile Wins

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