Workforce Operations Committee MeetingMay 13, 2014

8:30 A.M. – CSB Boardroom(Teleconference 321-394-0707)

Attendees:  David Barrera,Cathy Beam, George Hauer (Chair), Fran Heaston, Nancy Heller, Claudia Mazza, Robert Merrilees, Becky Murray, Amar Patel, Fernando Rendon, Terry Schrumpf, Ron Taibl, Stockton Whitten

  Agenda Page No.

Call to Order George Hauer

Introductions

Public Comment

Presentation by Sandi Scannelli, Community Foundation of Brevard

Action Items:

▪ Approval of Committee Minutes for February 11, 2014 George Hauer 1 – 3

▪ Contract Renewal – Career Center Operations PY 2014-2015 Sandi Briles 4

▪ Guidelines on Formula Funding Usage Marci Brilley 5

Discussion/Information Items

▪ Committee Goal 4 Status Erma Shaver 6 – 14

° Measure 1A (1) Effectiveness of Training Erma Shaver 15 ° Measure 1A (2) PY 13-14 Annual Analysis of Training

Program Focus Regarding Placement Data Erma Shaver 16 – 17

° Measure 3B (1) Community Resources Workshops Erma Shaver 18

° Measure 3C(1) Community and Individual Measures Erma Shaver 19 - 24

° Measure 3C (2) – Daily Jobs Report Erma Shaver 25

° Measure 3C (3) – Performance Incentive Snapshot Erma Shaver 26 - 27

▪ Local Performance Report through March 31, 2014 Erma Shaver 28 – 29

▪ Watch Measures – Monthly Management Report Erma Shaver 30 – 31

▪ Local Customer Satisfaction Survey Results - Employers Erma Shaver 32 – 33

▪ Local Customer Satisfaction Survey Results - JobSeekers Erma Shaver 34

▪ Attendance Roster

Adjorn George Hauer

Call 321‐394‐0658 for information             TTY:  711‐321‐394‐0507 

 Upcoming Meetings 

 May 2014 13th Workforce Operations Committee-8:30am-CSB Boardroom 13th Executive Committee-4:00pm-CSB Boardroom 20th Board Meeting-8:00am-CSB Boardroom

June 2014 12th E3 Committee-8:30am-CSB Boardroom  

CareerSource Brevard Workforce Operations Committee

February 11, 2014

Minutes Members in Attendance: George Hauer (Chair), David Barrera, Cathy Beam (via teleconference), Fran Heaston, Amar Patel, Fernando Rendon (via teleconference), Terry Schrumpf (via teleconference), Ron Taibl and Stockton Whitten Members Absent: Claudia Mazza, Robert Merrilees, Tracy Wetrich Staff in Attendance: Lisa Rice, Marci Brilley, Erma Shaver, Sandi Briles and Marina Stone Guests in Attendance: Caroline Joseph Paul, Thomas LaFlore of CareerSource Brevard Career Center Call to Order: George Hauer, Chair, called the meeting to order at 8:31am at CareerSource Brevard (CSB). Introductions were made. Public Comment: There was no public comment. Action Items:

A motion to approve the Minutes from the November 12, 2013 meeting was made by Amar Patel. Stockton Whitten seconded the motion. The motion passed unanimously.

Approval of WOC Minutes of November 12, 2013

Discussion/Information Items:

CSB Corporate Goal 4 strategies and measures were reviewed. Committee Goal 4 Status

On-The-Job Training Agreements continue to increase in number and yield better than 80% retention rates for those employed and eligible for time limit measurements. Data was presented. It was noted that the Total Trainees for PY 13-14 should be 111 vs. 115, bringing the Total Trainees Completed OJT and still employed would be updated to (90.2%). Staff recommended that data continue to be gathered and analysis for process improvements be ongoing. Staff also recommends that 73% allocation of the overall available training funds for OJT’s for PY 14-15.

Measure 1C(2) Employed Worker Training/OJT

David Barrera joined the meeting.

1 of 35

A list of BW Community Resources Workshops from July 1, 2013 through December 31, 2013 was shared. It was recommended that CSB look into having a Liability Insurance offering with a component in Small Business Risk pools for Entrepreneurs.

Measure 3B(1) Community Resources Workshops

Pursuant to Measure 2A(D) it was recommended that Sandi Scannelli from the Community Foundation of Brevard give a presentation to the WOC including James Watson from CSB who is the Employment and Education Committee Chairman of the Community Blueprint Council.

The nine Career Center measures and an analysis were shared with comparisons of the first six months of PY2012-2013 and PY2013-2014. Additionally, community and individual measures were shared by quarter for PY 2013-2014.

Measure 3C(1) Community and Individual Measures)

In November 2011 the Governor requested the Department of Economic Opportunity (DEO) staff begin generating a Daily Job Placement Report. The report, though deficient in some areas, measures the placement rate of each region using a calculation that applies a heavier weight to an Unemployment Compensation (UC) claimant placement. From July 1, 2013 through December 31, 2013, staff had verified and entered placements in the system for 9,616 customers.

Measure 3C(2) Daily Jobs Report

In May 2013, Workforce Florida Board of Directors approved $2.5 million for performance incentive funding. A snapshot on business engagement and statewide brand implementation was shared.

Measure 3C(3) PY 13-14 Performance Incentive Pay Snapshot

CSB recently finished the first crowdfunding project. Results and lessons learned were shared. Operation Work Hero – A CSB Crowdfunding Project

A comparison was provided of actual cost data for various line items from PY 2013-2014 and PY 2012-2013 showing the 6 month actual savings for CSB showing a 22% cost reduction. A productivity analysis was also shared. The committee made recommendations to staff to research possible savings for Long Distance Services and also to check sick day usage to fluctuations.

Four Day Work Week Mid Year Analysis

In conjunction with the new Business to Jobs (B2J) design, new performance measures were developed that would more closely align with and measure the progress of the new design and focus. Data was presented which reflects through December 31, 2013. Brevard Workforce Career Centers met or exceeded performance for 9 of their 10 measures.

Local Performance Report through December 31, 2013

Watch Measures were presented showing the Monthly Management Report Measures from the State.

Watch Measures – Monthly Management Report

2 of 35

As of January 21, 2014, 1,121 e-mails have been sent out and 59 surveys had been completed, translating to a 5.3% return rate. The overall Customer Satisfaction Performance Rate was 83.7%. The results of the survey were shared.

Local Customer Satisfaction Survey Results – Employers

A new survey to gauge job seeker customer satisfaction was launched in February 2013 using an electronic mechanism. An analysis of results obtained was shared. Overall, 97% of respondents were either satisfied or very satisfied with staff.

Local Customer Satisfaction Survey Results – Job Seekers

Amar Patel shared that Claudia Mazza with Vocational Rehab is no longer assigned to Brevard. Adjourn: There being no further discussion or business, George Hauer adjourned the meeting at 9:30am. Respectfully submitted, Reviewed by, {signature on file} _____ _03/17/14__ _ {signature on file}_________ Marina Stone Date George Hauer, Chair Date

_03/17/14

3 of 35

May 13, 2014

Action Brief

Contract Renewal – Career Center Operations PY 2014-2015

Background

Next year CareerSource Brevard (CSB) will be impacted by significant cuts in funding for its Federal workforce programs. Presently, our initial total funding projection is 48% less than the current program year and is primarily due to 1) the completion of the National Emergency Grant (NEG) for displaced aerospace workers affected by the end of the shuttle program representing a 28% reduction of funds and 2) a 20% cut in formula funds due primarily to the diminishing unemployment rate resulting in a significant reduction of Dislocated Worker funds. CSB Board staff has reviewed career center operations, determined that performance has been very good, and recommends that Kaiser Group, Inc. d/b/a Dynamic Workforce Solutions (DWS)continues to provide targeted and youth services for PY 2014-15. As a result, staff recommends exercising Option 2 to extend the period of performance of Contract BW13-002-001 through June 30, 2015 in the amount of $3,091,900 for these services. This represents a decrease of $2,153,700 or approximately 41% less than the PY 2013-14 budget. Please note: funding levels may change based upon notification of final funds awarded by the state or grant applications and the President has authority to act upon such funding level changes to allow for rapid response to program funding. All approved funding and other contract changes will be executed through contract modifications.

Action

Revise and/or approve or deny staff recommendation to exercise Option 2 of Contract BW13-002-001 extending the period of performance through June 30, 2015 in the amount of $3,091,900 for the consent agenda for the next full Board of Directors meeting.

4 of 35

May 13, 2014

Action Brief

Guidelines on Formula Funding Usage

In 2005 the Board began setting guidelines for expending Training and Supportive Services Funds. This guidance is reviewed every year and its purpose has always been to ensure training and services are provided to those customers most in need while considering the economic situation and funding availability for the program year being reviewed.

Background

Program year 2013-2014 guidelines were set as follows: • 70% on unemployed (ITAs, OJTs, and AWEs.) • 20% on underemployed (working poor) • 10% on employed worker training (specific to upgrade OJT’s)

Next year, staff would like to focus on the programs that are the most effective for businesses and the job seeker rather than the work status of the job seeker/worker. CSB’s 5 Year Plan will be updated to reflect this change.

On-the-Job Training (OJT) makes it easier for a business to hire someone that might not have the exact skills needed but can be trained. An OJT also requires the business to make a commitment to hire that individual at the completion of the training. This program supports business expansion while at the same time allows an unemployed person to receive training and a job or allows for an employed worker to get additional training to move up the career ladder.

Recommendation

The OJT process has been utilized heavily over the past several years and operational processes have been tweaked so that this program has become an effective tool the workforce system has at its fingertips to help with job placement and economic expansion. With that being said, proposed guidelines for the 2014-2015 program year are as follows:

• 70% Employer Based Training (i.e. OJTs, Work Experience, Employed Worker, Upgrade OJTs)

• 30% Individual Training Accounts

Employer Based Training will focus mostly on OJTs.

Review and approve, or modify, the guidance on training funds investment mix for inclusion on the Consent Agenda of the next full Board of Directors meeting.

Action

5 of 35

Mea

sure

s &

Act

iviti

es fo

r PY

13-1

4 U G

oal 4

U En

sure

Car

eerS

ourc

e B

reva

rd (C

SB) C

aree

r Cen

ters

sus

tain

the

succ

essf

ul o

pera

tions

for b

usin

esse

s an

d jo

b se

eker

s.

Stra

tegi

es:

1.

Iden

tify

skill

gaps

and

faci

litate

trai

ning

that

resu

lts in

job

plac

emen

t.

2.

Faci

litate

the

entry

of t

arge

ted

popu

latio

ns in

to th

e w

orkf

orce

.

3.

Enha

nce

the

serv

ices

of t

he C

aree

r Cen

ters

i.e.

sta

ff tra

inin

g, a

dditio

nal c

omm

unity

reso

urce

s, e

tc.

4.

Focu

s on

bus

ines

s re

latio

nshi

ps a

nd s

ervi

ces

Stra

tegy

1:

Iden

tify

skill

gap

s an

d fa

cilit

ate

train

ing

that

resu

lts in

job

plac

emen

t.

Mea

sure

1A:

Effe

ctiv

enes

s of

trai

ning

to jo

b pl

acem

ent

Ac

tivitie

s D

ate

Boar

d Pa

rtici

patio

n Bu

dget

Impa

ct

Stat

us

Effe

ctiv

enes

s of

Tra

inin

g Ve

rsus

C

ore

Serv

ices

May

201

4

See

Atta

ched

Brie

f

Com

mitt

ee d

iscu

ssio

n re

: Ana

lysi

s of

Tra

inin

g Pr

ogra

m P

lace

men

t D

ata

and

OJT

Effe

ctiv

enes

s

May

201

4

See

Atta

ched

Brie

f

6 of 35

Mea

sure

s &

Act

iviti

es fo

r PY

13-1

4 M

easu

re 1

B: Id

entif

y an

d Im

prov

e th

e sk

ills g

aps

in jo

b se

eker

cus

tom

ers

Ac

tivitie

s D

ate

Boar

d Pa

rtici

patio

n Bu

dget

Impa

ct

Stat

us

Impr

ove

the

usag

e of

ski

lls g

aps

asse

ssm

ent t

ools

. Au

gust

201

4 (B

asel

ine

data

re

view

ed w

ith

impr

ovem

ents

)

UTool

s C

ontra

ctor

is u

sing

:U Con

tract

or te

sts

for

acad

emic

ski

lls g

aps

usin

g TA

BE a

nd a

ptitu

de

gaps

usi

ng C

aree

r Sco

pe.

Job

seek

ers

also

se

lf id

entif

y th

eir s

kills

in E

FM s

o th

at th

e St

affin

g Sp

ecia

lists

can

hel

p th

em id

entif

y th

eir

gaps

whe

n ap

plyi

ng fo

r tra

inin

g or

refe

rring

th

em to

a jo

b po

sitio

n. M

ySki

lls h

elps

the

job

seek

er s

elf i

dent

ify th

eir s

kills

gap

s at

a h

igh

leve

l and

poi

nts

them

tow

ards

trai

ning

. 3TG

CFL

earn

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.org

3T is a

n on

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Goo

dwill

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strie

s th

at

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ides

ove

r 750

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sses

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teac

h Te

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logy

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racy

, Mat

h an

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b Sk

ills.

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less

ons

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avai

labl

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an

yone

. Pr

esen

tatio

n/D

emo

Basi

c C

ompu

ter

Asse

ssm

ents

by

Jeff

Witt

. N

o ne

w to

ols

at th

is ti

me.

7 of 35

Mea

sure

s &

Act

iviti

es fo

r PY

13-1

4 M

easu

re 1

C: F

acilit

ate

Educ

atio

n an

d Tr

aini

ng S

olut

ions

Activ

ities

Dat

e Bo

ard

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cipa

tion

Budg

et Im

pact

St

atus

C

onne

ctin

g Ed

ucat

ion

& Tr

aini

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Solu

tions

with

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Aero

spac

e W

orkf

orce

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ansi

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or g

ive

them

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com

petit

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goin

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be

awar

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Ac

tivitie

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nded

thro

ugh

AWT

Fund

s A

s of

03/

31/2

014

(exc

ept a

s no

ted)

the

follo

win

g st

atis

tics

wer

e av

aila

ble:

Reg

istra

nts

in th

e A

WT

prog

ram

-

8,22

9+ (

as 1

/31/

2014

)

CSB

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ress

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vice

s: 8

,319

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al

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ber)

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plet

ed T

rain

ing:

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#

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rent

ly in

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inin

g:

786

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rent

NEG

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inin

g do

llars

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igat

ed:

$2,8

47,8

55

#

NEG

Bus

ines

s C

ontra

cts

as o

f Jul

y 31

, 20

13:

228

# Em

ploy

ed: 4

,648

(as

of 1

/31/

2014

)

Incr

ease

Tot

al E

mpl

oyer

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eem

ents

(E

WTs

, OJT

s) re

sultin

g in

incr

ease

d w

ages

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efits

/hou

rs a

nd/o

r up

grad

ed p

ositio

ns o

ver t

he b

asel

ine

esta

blis

hed

in F

eb. 2

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An

nual

ly in

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brua

ry

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mitt

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view

on

an a

nnua

l bas

is

Non

e C

ompl

eted

Feb

ruar

y 20

14

St

rate

gy 2

: Fa

cilit

ate

the

entry

of t

arge

ted

popu

latio

ns in

to th

e w

orkf

orce

.

Mea

sure

2A:

Incr

ease

the

num

ber o

f tar

gete

d cu

stom

ers

serv

ed

Ac

tivitie

s D

ate

Boar

d Pa

rtici

patio

n Bu

dget

Impa

ct

Stat

us

Util

ize

CS

B M

obile

Uni

t to

brin

g jo

b se

arch

/kee

ping

ski

lls

wor

ksho

ps a

nd o

ther

trai

ning

s to

th

e ta

rget

ed g

roup

s. P

artn

erin

g w

ith o

ther

org

aniz

atio

ns, w

here

po

ssib

le, f

or s

pons

orsh

ip

oppo

rtuni

ties  

Annu

ally

in

Nov

embe

r C

SB s

taff

O

pera

tiona

l co

sts

for t

he

CSB

Mob

ile U

nit

SSC

ompl

eted

8 of 35

Mea

sure

s &

Act

iviti

es fo

r PY

13-1

4

Activ

ities

Dat

e Bo

ard

Parti

cipa

tion

Budg

et Im

pact

St

atus

S

erve

as

an E

mpl

oym

ent

Net

wor

k th

roug

h co

ntra

ct w

ith

the

Soc

ial S

ecur

ity

Adm

inis

tratio

n us

ing

reso

urce

s of

CS

B C

aree

r C

ente

r and

con

tinui

ng

man

agem

ent a

nd o

vers

ight

th

roug

h th

e D

isab

ility

Pro

gram

Nav

igat

or g

rant

.

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goin

g C

omm

ittee

revi

ew o

f th

e su

cces

s of

this

pr

ogra

m o

n an

an

nual

bas

is.

EN

con

tinue

s to

pro

gres

s sl

owly

, how

ever

w

e ha

ve fo

ur (4

) TTW

par

ticip

ants

who

wer

e w

orki

ng in

the

past

pla

nnin

g ye

ar th

at d

id

qual

ify fo

r mile

ston

e pa

ymen

ts. A

tota

l of

$18,

503

has

been

rece

ived

.

Par

tner

with

loca

l age

ncie

s th

at s

peci

aliz

e in

ser

ving

pe

rson

s w

ith d

isab

ilitie

s an

d bu

sine

sses

that

co

mm

unic

ated

an

inte

rest

th

roug

h C

SB

or t

hose

ag

enci

es in

pro

vidi

ng O

n-th

e-Jo

b Tr

aini

ng (O

JT) o

r Wor

k E

xper

ienc

e (W

E)

oppo

rtuni

ties

for p

erso

ns w

ith

disa

bilit

ies.

On-

Goi

ng

DEO

(Dep

artm

ent o

f Eco

nom

ic O

ppor

tuni

ty) i

s st

ill w

orki

ng o

n a

plan

for E

N’s

to b

ecom

e a

“Par

tner

ship

Plu

s™” o

rgan

izat

ion.

Par

tner

ship

Pl

us is

des

igne

d to

mee

t the

pos

t-em

ploy

men

t ne

eds

of b

enef

icia

ries

by p

rovi

ding

a n

ew

optio

n fo

r sec

urin

g jo

b re

tent

ion

serv

ices

and

/or

ongo

ing

supp

ort s

ervi

ces

afte

r VR

cas

e cl

osur

e.

At th

is ti

me

no o

ther

act

ion

item

s ar

e pl

anne

d by

CSB

.

Part

ner w

ith lo

cal a

genc

ies

that

ser

ve th

e Ve

tera

n Po

pula

tion

Pr

esen

tatio

n by

San

di S

cane

lli

St

rate

gy 3

: En

hanc

e th

e se

rvic

es o

f the

Car

eer C

ente

rs i.

e. s

taff

train

ing,

add

ition

al c

omm

unity

reso

urce

s, e

tc.

M

easu

re 3

A: M

aint

ain

high

qua

lity s

taff

Activ

ities

Dat

e Bo

ard

Parti

cipa

tion

Budg

et Im

pact

St

atus

C

ontra

ctor

pro

vide

s on

-goi

ng s

taff

train

ing

thro

ugh

a va

riety

of

mec

hani

sms.

On-

Goi

ng

D

epen

ds o

n Tr

aini

ng

Staf

f hav

e co

mpl

eted

432

hou

rs o

f tra

inin

g du

ring

the

past

qua

rter i

nclu

ding

, but

not

lim

ited

to:

W

elfa

re T

rans

ition

Tw

o-Pa

rent

Fa

mily

Par

ticip

atio

n R

ate

9 of 35

Mea

sure

s &

Act

iviti

es fo

r PY

13-1

4

DEO

Sec

urity

Aw

aren

ess

Aut

omat

ed E

xter

nal D

efib

rilla

tor

(AED

)

WIA

On-

goin

g Tr

aini

ng

Em

ploy

Flo

rida

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es

Em

ploy

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rida

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Ord

er E

ntry

In

add

ition

, the

re is

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ent f

or

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Sta

ff to

hav

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imum

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ave

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plet

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dget

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ct

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us

Req

uire

men

t of p

ost-s

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dary

ed

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ion

at v

aryi

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vels

for

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ract

or s

taff.

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ust 2

014

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of M

arch

31,

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tal o

f 18

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roup

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ff

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elig

ible

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uitio

n re

imbu

rsem

ent)

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timat

ed c

ompl

etio

n da

tes:

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he 1

6 D

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roup

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. sta

ff:

o

9 A

ssoc

iate

s - 6

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2016

o

7 A

ssoc

iate

s –

in 2

017

# G

radu

ated

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re s

till e

mpl

oyed

:

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/Kai

ser G

roup

, Inc

. sta

ff (L

aura

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hnso

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ssoc

iate

s de

gree

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amlo

gan/

Bac

helo

r’s d

egre

e). B

oth

grad

uate

d in

201

0.

10 of 35

Mea

sure

s &

Act

iviti

es fo

r PY

13-1

4 M

easu

re 3

B: E

nhan

ce C

aree

r Cen

ter S

ervi

ces

via

Partn

ersh

ips

Ac

tivitie

s D

ate

Boar

d Pa

rtici

patio

n Bu

dget

Impa

ct

Stat

us

Enga

ge a

nd tr

ack

com

mun

ity

reso

urce

ser

vice

s.

Qua

rterly

C

aree

rSou

rce

Bre

vard

(CSB

) has

eng

aged

33

com

mun

ity o

rgan

izat

ions

to e

nhan

ce th

e se

rvic

es a

vaila

ble

to o

ur c

usto

mer

s in

the

Car

eer C

ente

rs d

urin

g th

e th

ird q

uarte

r of

PY 2

013-

14 (0

1/01

/201

4 th

roug

h 03

/31/

2014

).

As

of M

arch

31,

201

4, 2

67 w

orks

hops

had

be

en h

eld

with

5,6

75 a

ttend

ees.

Se

e A

ttach

men

t 3B

(1) f

or a

com

plet

e lis

ting

of th

ese

wor

ksho

ps.

Dev

elop

ed a

par

tner

ship

with

Ste

adyt

own,

In

c., a

non

-pro

fit th

at s

uppo

rts a

nd c

ase

man

ages

fam

ilies

from

the

K-1

2 sc

hool

sy

stem

that

are

eith

er h

omel

ess

or v

ery

clos

e to

bei

ng h

omel

ess.

A re

ferr

al s

yste

m

has

been

dev

elop

ed s

o th

at if

any

of t

hese

fa

mili

es n

eed

empl

oym

ent o

r tra

inin

g, th

ey

have

a s

ingl

e PO

C a

t eac

h of

our

Car

eer

Cen

ters

. Ac

tivitie

s D

ate

Boar

d Pa

rtici

patio

n Bu

dget

Impa

ct

Stat

us

Enga

ge &

trac

k Yo

uth

Partn

ersh

ips

Nov

embe

r 201

3

D

JJ Y

outh

Sum

mit-

was

hel

d on

Oct

. 12Pth

P at t

he

Wal

ter B

utle

r Com

mun

ity C

ente

r in

Coc

oa.

It ho

sted

app

rox

200

yout

h ag

es 1

3-17

and

pr

esen

ted

topi

cs o

n bu

llyin

g, c

omm

unic

atin

g w

ith a

dults

, crim

e pr

even

tion,

and

soc

ial m

edia

. St

aff i

s w

orki

ng w

ith th

e C

ity o

f Pal

m B

ay to

ro

llout

the

new

“Jun

iors

to J

obs

(J2J

)” Su

mm

er

Jobs

Pro

gram

201

4. 3

0K w

as g

iven

to C

SB to

ob

tain

a m

inim

um o

f 30

job

oppo

rtuni

ties

for

yout

h st

artin

g w

ith a

wee

k of

wor

k re

adin

ess

train

ing

follo

wed

by

5 w

eeks

of p

aid

wor

k ex

perie

nce.

11 of 35

Mea

sure

s &

Act

iviti

es fo

r PY

13-1

4 M

easu

re 3

C: R

evie

w a

nd tr

ack

cont

ract

or p

erfo

rman

ce s

tand

ards

Ac

tivitie

s D

ate

Boar

d Pa

rtici

patio

n Bu

dget

Impa

ct

Stat

us

Trac

k C

omm

unity

and

Indi

vidu

al

mea

sure

s

Qua

rterly

Bo

ard

staf

f N

one

Con

tract

or a

chie

ved

the

follo

win

g re

sults

: UC

ente

r M

et 8

of 9

mea

sure

s fo

r 88.

9% (5

5.5%

in

PY12

-13)

UC

omm

unity

M

et 2

4 of

29

mea

sure

s fo

r 82.

8% (5

8.6%

in

PY12

-13)

UIn

divi

dual

M

et 8

of 9

mea

sure

s fo

r 88.

9% (6

6.7%

in P

Y 12

-13)

Se

e C

omm

unity

and

Indi

vidu

al M

easu

res

Atta

chm

ent 3

C (1

) for

full

resu

lts.

Mon

itorin

g, T

rack

ing

and

Anal

yzin

g G

over

nor’s

Dai

ly J

obs

Rep

ort -

Sta

tus

On

Goi

ng

See

Mea

sure

3C

(2) D

aily

Job

s R

epor

t Brie

f

Mon

itor a

nd T

rack

the

Stat

e Pe

rform

ance

Ince

ntiv

e M

easu

res

to in

clud

e C

omm

on M

easu

res,

Em

ploy

er P

enet

ratio

n an

d U

nifie

d St

ate

Bran

d M

easu

res

Qua

rterly

Se

e Pe

rform

ance

Ince

ntiv

e Sn

apsh

ot B

rief

St

rate

gy 4

: Fo

cus

on b

usin

ess

rela

tions

hips

and

ser

vice

s.

M

easu

re 4

A: E

nhan

ce C

ham

ber P

artn

ersh

ips

Ac

tivitie

s D

ate

Boar

d Pa

rtici

patio

n Bu

dget

Impa

ct

Stat

us

Incr

ease

Cha

mbe

r out

reac

h to

bu

sine

sses

and

revi

ew R

OI o

f ef

fort

to d

eter

min

e on

goin

g pa

rtner

ship

Augu

st 2

013

TB

D

Not

hing

New

to R

epor

t

12 of 35

Mea

sure

s &

Act

iviti

es fo

r PY

13-1

4 M

easu

re 4

B: T

rack

& Im

prov

e Bu

sine

ss E

ngag

emen

t act

ivitie

s in

the

Car

eer C

ente

rs

Ac

tivitie

s D

ate

Boar

d Pa

rtici

patio

n Bu

dget

Impa

ct

Stat

us

Base

line

mea

sure

of A

ctiv

ities

Nov

embe

r 201

3

PY 1

3/14

- to

dat

e 12

8 em

ploy

er e

vent

s: A

few

of

the

uniq

ue e

vent

s th

is q

uarte

r in

clud

e se

vera

l B

usin

ess

Lear

ning

Eve

nts:

Your

Org

aniz

atio

n –

Cre

atin

g C

onne

ctio

ns

that

Las

t,

N

ew

Hea

lth

Insu

ranc

e O

ptio

ns

for

Smal

l B

usin

esse

s,

B

ring

the

Econ

omy

Aliv

e an

d Yo

ur T

eam

–

Cre

atin

g C

ham

pion

s of

Cha

nge,

Staf

fing

Age

ncie

s –

Und

erst

andi

ng

How

Th

ey W

ork;

mul

ti-em

ploy

er p

anel

dis

cuss

ion

at

all

thre

e C

aree

r C

ente

rs

on

hirin

g pr

actic

es/n

eeds

for f

ront

line

staf

f int

ellig

ence

ga

ther

ing;

a fo

cus

grou

p fo

r the

City

of P

alm

B

ay.

Und

er o

ur c

ontra

ct w

ith E

aste

rn F

lorid

a St

ate

Col

lege

, fac

ilita

ted

the

five

initi

al m

eetin

gs:

Man

ufac

turin

g &

Eng

inee

ring

Tech

nolo

gy;

Com

pute

r Sc

ienc

e &

IT;

Bus

ines

s Ad

min

. &

Offi

ce

Tech

nolo

gy;

Dig

ital

Med

ia

&

TV

Prod

uctio

n; C

ulin

ary

& H

ospi

talit

y M

gmt.

TO D

ATE

: 25

pres

enta

tions

on

CSB

bus

ines

s se

rvic

es a

t a v

arie

ty o

f for

ums.

A fe

w o

f the

un

ique

eve

nts

this

qua

rter i

nclu

de p

rese

ntat

ions

to

UC

F R

esea

rch

& C

omm

erci

aliz

atio

n O

ffice

, B

reva

rd H

ome

Build

ers

& C

onst

ruct

ion

Ass

ocia

tion

and

the

Spac

e C

oast

Pub

lic

Man

agem

ent A

ssoc

iatio

n.

CSB

hos

ted

35 o

n-si

te re

crui

ting

even

ts w

ithin

C

SB C

aree

r Cen

ters

dur

ing

this

repo

rting

pe

riod,

repr

esen

ting

15 e

mpl

oyer

s w

ith 4

81

atte

ndee

s. E

mpl

oyer

s in

clud

ed:

o

Scot

ts L

awn

Serv

ice

o

Supe

r 8 M

otel

13 of 35

Mea

sure

s &

Act

iviti

es fo

r PY

13-1

4 o

Su

nris

e Sy

stem

s o

M

ains

trea

m E

ngin

eerin

g o

Pe

rcep

ta

o

Seni

or B

ridge

o

G

MR

S o

H

ospi

ce o

f St.

Fran

cis

o

Uni

ted

Sola

r Ene

rgy

o

N

ew E

nerg

y Se

rvic

e o

Sp

ira L

aw

o

Car

ing

Hom

e C

are

o

Kem

per I

nsur

ance

o

Tr

iton

Wel

ding

o

R

esC

are

Hom

e C

are

o

Clo

udte

am

o

Com

fort

Kee

pers

o

D

unki

n D

onut

s o

JM

I Sta

ffing

o

H

ospi

tal H

ouse

keep

ing

o

Sopr

ano’

s Pi

zza

o

And

erso

n’s

Truc

king

o

Te

leTe

ch

14 of 35

May 13, 2014

Information Brief

Measure 1A (1) – Effectiveness of Training

Strategy 1 – Identify skill gaps and facilitate training that results in Job Placement

Background

Measure 1A - Effectiveness of Training to Job Placement Training Completers versus Training Completers that were placed To date, in Program Year 2013-14, CareerSource Brevard provided Workforce Investment Act (WIA) and National Emergency Grant (NEG) funded training services to 670 customers at an average cost per placement of $8,679 for WIA enrolled customers and $6,789 for NEG enrolled customers. The following is a snapshot of the results of training to placement and is all inclusive of Individual Training Accounts and other training mechanisms (i.e. OJT’s, EWT’s, AWE’s).

WIA Adult and Dislocated Worker Formula Funds

Total Served

Completers

Total

Placed

% of Completers

Placed

Cost per

Placement Core/Intensive 1,428 689 332 48.2% N/A Training Services 392 253 172 68.0% $8,679 Total 1,820 942 504 53.5% $6,246

National Emergency Grant Funds Core/Intensive 1,313 970 536 55.3% N/A Training Services 278 200 141 70.5% $6,789 Total 1,591 1,170 677 57.9% $3,943

Customers in training continue to yield a much higher placement rate than those receiving only core/intensive services. Core/intensive services include assessments, Employ Florida Marketplace (EFM) registration assistance, orientation, resume assistance, referral to workshops, etc.

15 of 35

May 13, 2014

Measure 1A (2) – PY 13-14 Annual Analysis of Training Program Focus Regarding Placement Data

Discussion Brief

Table One –Training Completion Table

WIA Adult and Dislocated Worker Formula Funds Completers Total

Placed % of

Completers Placed

Training Services 253 172 68.0% ITA’s* 144 88 61.1% OJT’s* 93 75 80.6% AWE* 16 9 56.3% EWT* 0 0 N/A

National Emergency Grant (NEG) Funds Training Services 200 141 70.5% ITA’s 132 85 64.4% OJT’s 67 56 83.6% AWE 1 0 0% EWT 0 0 N/A

* ITA = Individual Training Account OJT = On the Job Training AWE = Adult Work Experience EWT = Employed Worker Training – Already Employed

Taking a more detailed look at the different types of training activities available, the previous table indicates that OJT training is beginning to out perform ITA training as far as the percentage of completers that are placed in jobs following the completion of training. AWE seems to be not as effective in job placement, however the numbers there are small and may not give a true picture. The table also indicates that we had a better placement rate for both NEG OJTs and ITA’s when dealing with the Aerospace dislocated worker as opposed to our other job seeker populations using our formula funds. Please note this is only a snapshot and numbers will change throughout the year.

Analysis of Table One

16 of 35

Table Two – OJT Training Five Year Comparison – Chart Reflects New OJT Agreements Started in the Respective Years Displayed Below

PY 09-10 PY 10-11 PY 11-12 PY 12-13 PY 13-14 Total OJT Agreements 63 32 69 162 40

Total Trainees Number Trainees still in training

63 0

32 0

69 0

162 0

40 28

Total Trainees Completed OJT and still employed

40 (63.5%)

24 (75.0%)

40 (58.0%)

102 (71.8%)

9 (75.0%)

Of those Employed - # eligible for 6 month Follow-up

Number of those eligible that were still employed at 6 months

40

28 (70.0%)

24

19 (79.2%)

40

30 (75.0%)

54

39 (72.2%)

0

N/A

Of those Employed - # eligible for 1 Year Follow-up

Number of those eligible that were still employed at 1 Year

28

24 (85.7%)

19

18 (94.7%)

30

30 (100%)

22

19 (86.4%)

0

N/A

Table Two takes a different timeframe approach and attempts to analyze the effectiveness of OJT’s by looking at placement and retention rates. All performance and retention is counted for the OJT in the year the OJT was initiated. The above table depicts only those customers who successfully completed the OJT and were employed at the time of completion. Data is complete for the first three years but PY 12-13 and PY 13-14 rates will increase as the training and retention periods are completed and the data is entered. Placements on OJT’s have continued to improve and yield a high retention rate.

Analysis of Table Two

As indicated in Measure 1 (A) 2, the committee annually discusses whether any training to jobs relationship should be changed or if any paradigm shift is needed in CSB’s training to placement tactics.

Discussion

To initiate this discussion the following questions are provided: • Should CSB’s focus for AWE’s be directed only at the harder to place, i.e. Youth and

Welfare Transition, since the employment outcomes shown on this table for WIA Adult/DW are not as high as ITAs and OJTs?

• Since ITAs and OJT costs and outcomes are similar should we put an emphasis on one or the other? Are there other factors to consider?

• Anything else the committee would like to discuss based on the data shown?

17 of 35

Workshop Provided # of Workshops # of AttendeesAdvice on Financial Advice 4 64Beat the Competition 3 43Biz Launch 101 3169Budgeting Basics 4 51Building a Basic Website Business 8 131Building a Credibility Website 1 12Buying & Selling on Internet Venues 13 230Computer Essentials 2 17Consulting Consortium 13 173CreateSpace 1 15Credit 101 8 92Debt Resolution 5 76Debt Resolution Part 2 Bankruptcy 3 31Easy Website 1 10Ebay: Buying & Selling 3 52Excel 1 10Financial Aid for Educaiton 1 19Finding Your Way to Successful Savings 3 29FIT 1 30FL Hardest Hit - Foreclosure Avoidance Options 23 211Foreclosure Avoidance Strategies 3 28Getting the Most from EFM 7 204

How to Succeed at the Toughest Job in the World 7 97

LinkedIn 8 162Navigating Your Health Insurance Options 28 337Photo Finishing 1 10Preparing for the Interview 4 233Preparing for Transition 1 18Social Networking for the Entrepreneur 4 35Steps to Building a Compelling Value Proposition 1 9The Write Stuff 1 20What is Your Why 1 15Winning 1 30Word in Motion 1 12

Total 267 5675

Measure 3B (1)- July 1, 2013 - December 31, 2013

18 of 35

Mea

sure

3C(

1) C

omm

unity

and

Indi

vidu

al M

easu

res

NO

TE:

Gree

n ba

ckgr

ound

indi

cate

s tha

t the

mea

sure

was

met

or e

xcee

ded.

Loca

tion

Goal

Mea

sure

men

tQ

1Q

2Q

3Q

4

All C

ente

rsQ

ualit

y Bu

sines

s Sa

tisfa

ctio

n

Achi

eve

a ra

ting

of 8

0% o

r hig

her i

n a

Busin

ess C

usto

mer

Sa

tisfa

ctio

n Su

rvey

(sha

red

Indi

vidu

al a

nd C

ente

r M

easu

re).

83.0

%83

.7%

84.9

%

Titu

svill

ePl

acem

ent

Plac

e 84

to 1

21 Jo

b Se

eker

s and

doc

umen

t the

serv

ice

with

in E

FM p

er Q

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er.

98

68

122

Coco

a/Ro

ckle

dge

Plac

emen

tPl

ace

487

to 7

00 Jo

b Se

eker

s and

doc

umen

t the

serv

ice

with

in E

FM p

er Q

uart

er.

673

580

616

Palm

Bay

Plac

emen

tPl

ace

319

to 4

59 Jo

b Se

eker

s doc

umen

t the

serv

ice

with

in

EFM

per

Qua

rter

.35

8

59

7

32

1

Yout

h –

90%

100.

0%10

0.0%

100.

0%Ad

ult/

Dislo

cate

d –

80%

100.

0%10

0.0%

99.5

%W

T –

35%

29.6

%29

.0%

28.1

%Ve

tera

ns –

35%

46.7

%52

.9%

46.7

%RE

A –

35%

34.6

%41

.2%

47.3

%88

.9%

77.8

%88

.9%

Cent

er

Perc

enta

ge o

f Goa

ls M

et:

All C

omm

uniti

esCa

se m

anag

emen

t –

Posit

ive

outc

ome

in c

ase

man

agem

ent

19 of 35

Mea

sure

3C(

1) C

omm

unity

and

Indi

vidu

al M

easu

res

Loca

tion

Goal

Mea

sure

men

tQ

1Q

2Q

3Q

4M

arke

t Pen

etra

tion

of B

usin

esse

s – c

onta

ct a

nd e

ngag

e no

t les

s tha

n th

e nu

mbe

r sho

wn

of c

ompa

nies

per

qua

rter

w

ith a

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ket P

enet

ratio

n se

rvic

e fr

om th

e Q

CEW

Em

ploy

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st.

5 Al

l Oth

er9

1213

2 M

anuf

actu

ring/

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truc

tion

59

72

Heal

thca

re/P

rofe

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nal

811

8

Titu

svill

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ent

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e 84

to 1

21 Jo

b Se

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s per

qua

rter

and

doc

umen

t th

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e w

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. 98

5228

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svill

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sines

s Eng

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ent

Activ

ely

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ge, s

erve

with

an

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ent s

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ce a

nd

follo

w u

p w

ith n

ot le

ss th

an 3

7 B

usin

ess A

ccou

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mon

th a

nd d

ocum

ent t

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e w

ithin

EFM

. (11

1 pe

r qu

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r)

234

278

311

Coco

a/Ro

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- Gen

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ease

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s U

sage

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ket P

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n of

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ines

ses –

con

tact

and

eng

age

not l

ess t

han

18 c

ompa

nies

per

qua

rter

with

a M

arke

t Pe

netr

atio

n se

rvic

e fr

om th

e Q

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Em

ploy

er li

st.

1412

15

Coco

a /R

ockl

edge

- Ge

nera

lPla

cem

ent

Plac

e 13

4 - 1

93 Jo

b Se

eker

s per

qua

rter

and

doc

umen

t the

se

rvic

e w

ithin

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. 44

1930

3

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a/Ro

ckle

dge

- Gen

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Busin

ess E

ngag

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t

Activ

ely

enga

ge, s

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with

an

enga

gem

ent s

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ce a

nd

follo

w u

p w

ith n

ot le

ss th

an 5

3 B

usin

ess A

ccou

nts p

er

mon

th a

nd d

ocum

ent t

he se

rvic

e w

ithin

EFM

. (15

9 pe

r Q

uart

er)

202

363

253

Coco

a/Ro

ckle

dge

- He

alth

care

/Pro

fess

iona

lIn

crea

se N

ew B

usin

ess

Usa

ge

Mar

ket P

enet

ratio

n of

Bus

ines

ses –

con

tact

and

eng

age

not l

ess t

han

9 co

mpa

nies

per

qua

rter

with

a M

arke

t Pe

netr

atio

n se

rvic

e fr

om th

e Q

CEW

Em

ploy

er li

st.

117

13

Coco

a/Ro

ckle

dge

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21 of 35

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22 of 35

Mea

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23 of 35

Mea

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24 of 35

May 13, 2014

Information Brief

Measure 3C (2) – Daily Jobs Report

In November 2011 Governor Rick Scott requested the Department of Economic Opportunity (DEO) staff begin generating a Daily Job Placement Report. The report measures the placement rate of each region using a calculation that applies a heavier weight to a Reemployment Assistance (REA) (formerly Unemployment Compensation (UC)) claimant placement. Regions are ranked and the top 3 are listed as top performers for that day with the monthly top 10 given special recognition each month.

Background

Through review and utilization of the Department of Revenue’s Monthly New Hire Report, the system generated soft exit list, and The Work Number, CareerSource Brevard Workforce staff have verified and entered placement data for 37,022 customers since January 2012. This program year, July 1, 2013 through March 31, 2014, staff have entered and verified placement for 13,992 customers.

Average monthly placements for the first 9 months of the program year are approx. 1,555.

10 10 11 11

6

10 10

7

9

14

10

6

4

8

0

2

4

6

8

10

12

14

16 0

500

1000

1500

2000

2500

Num

ber o

f Pla

cem

ents

Governor's Placement Report 18,014 Placements over the past 12 months

Placements

Ranking

25 of 35

May 13, 2014

Information Brief

Measure 3C (3): Performance Incentive Snapshot Background:In May, 2013, The Workforce Florida Board of Directors approved $2.5 million for performance incentive funding. This brief provides a snapshot of the performance incentive measures: enhanced business engagement, statewide brand implementation, and Balanced Scorecard Performance.

Enhanced Business Engagement as of March 31, 2014

Target Y-T-D Q1

Target Q2

Target Q3

Target Q4

Target PY11-12 PY 12-13 Employers Served - Gateway 1 4180 3983 1045 2090 3135 4180 2026 2090 Employers Served - Gateway 2 2520 1995 630 1260 1890 2520 1204 1260

Employer Penetration Performance Incentive award ($193,336) will be used to retain four additional positions system-wide in the program year 2014-15 budget.

Statewide Brand Implementation A total of $104,167 was awarded for the implementation of the new brand and the award was used for implementation and rollout. Criteria/Methodology – The following criteria was established to evaluate whether essential brand transition actions have been taken.

1) Workforce Florida-Approved Regional Signature – Status: Complete - CareerSource Brevard selected and approved

2) Designation of a Regional Brand Champion – Status: Complete - Denise Biondi designated 3) Development of a Local Brand Implementation Plan for the Regional Workforce Board and its

One-Stop Career Centers – Status: Submitted on Jan 30, 2014, Approved with accolades from WFI on job well done.

4) Filing of Articles of Amendment to the Articles of Incorporation with the Florida Department of State – Status: Completed with DBA of CareerSource Brevard

5) Development of Locally Customized Outreach Materials and a Brand-Integrated Website – Status: Submitted with Item #3 on Jan 30, 2014, Approved with accolades from WFI on job well done.

6) Delivery of Regional Workforce Board Internal Branding Orientation using CareerSource Florida Enculturation Program – Status: Completed

Collateral material was turned in with the local plan. All items were pre-approved by the Brand Liaison assigned to Region 13. Signage on buildings has all been completed.

26 of 35

Balanced Scorecard Results The WIA Performance Incentives based on the Balanced Score Card Report resulted in a total of $14,602 awarded in PY 13-14. Those funds are budgeted as follows: $6,000 for the Board’s wellness program; $4,300 for a system-wide wellness event; and $4,302 for staff performance incentives for the achievement of the Enhanced Business Engagement performance measure (to be awarded by the President).

27 of 35

May 13, 2014

Local Performance Report through March 31, 2014

Information Brief

Background In conjunction with the Business to Jobs (B2J) design, new performance measures were developed that would more closely align with and measure the progress of the new design and focus. These measures were approved by the committee in February 2010 and replaced existing contract performance measures. The measures were evaluated and adjusted and new goals negotiated prior to the start the current Program Year (2013-2014). The attached chart reflects Third Quarter Performance based on updated minimum and accelerated goals. The chart shows the measures with the Minimum and Accelerated Goals for Contractor payments. The Performance Rate is shown with a red background if the minimum measure was missed and with a green background if the accelerated rate was met or exceeded. Performance that met the minimum but not accelerated is shown with a normal background. Because these measures are unique to Brevard there is no longer a comparison to performance ranking in other regions. CareerSource Brevard Career Centers continue to perform well as evidenced by the fact that they have met and/or exceeded performance all of their 10 measures. Board staff has continued to track the original Federal and State measures. Those results are shown in the package as the ‘MMR Watch Measures’ brief. Performance on the MMR measures shows Region 13 in the top 6 performing regions for four (4) of the twenty-six (26) measures. Three (3) measures ranked among the bottom 6 performers (Welfare Transition, WIA Adult and WIA Dislocated Worker Wage Rates). Wage rates across the state have been trending downward over the past program year. Performance on the MMR Watch Measures will continue to be tracked and monitored especially for those that are indicators of performance on the common measures (Adult Entered Employment Rate, Adult Wage Rate, Dislocated Worker Entered Employment Rate, Dislocated Worker Wage Rate, Youth Placement Rate, Youth Diploma Attainment, and Youth Skill Attainment).

28 of 35

Minimum Goal

Accelerated Goal

Actual Performance

1 % of all business accounts that received an Engagement Service. 25% 35% 44%

2 The total business customer rating of one question regarding overall satisfaction and reported on a 1-5 scale. 85% 90% 85%

3% of Brevard Businesses in the construction/ manufacturing/ transportation industry with 5 or more employees receiving at least 1 Market Penetration Service.

29% 35% 39%

4% of Brevard Businesses in the healthcare/professional industry with 5 or more employees receiving at least 1 Market Penetration Service.

13% 19% 21%

5% of Brevard Businesses in the General/Other industries with 5 or more employees receiving at least 1 Market Penetration Service.

10% 15% 16%

6% of employers who have received an Engagement service in the preceding program year and have returned for an Engagement in the past 180 days.

37% 42% 67%

7 % of staff referrals given within a business cluster in which the job seeker became employed. 20% 24% 25%

8% of job openings posted in EFM, by employers who have received an identified Job Order Service(s) from the attached list of services, during the report period that are filled.

35% 42% 43%

9

% of WIA Youth who enter unsubsidized employment, military, a qualified apprenticeship program(s), post-secondary education, advanced training, or receives a HS diploma or equivalent, or obtains a post-secondary credential or industry-recognized certification by closure

80% 90% 100%

10

% of WIA Youth who are assessed as basic skills deficient at registration who achieve at least one educational functioning grade level gain in math and/or reading and/or language on or before the anniversary of the program participation date and/or closure date.

65% 70% 97%

3/31/2014Local Performance Measures

PY 2013-14

29 of 35

# Name Rate Num Den Rank Average Low % High %

1Welfare Transition Entered

Employment Rate28.1% 219 778 7 27.1% 5 17.5-24.5 28.9-33.3

2Welfare Transition Entered

Employment Wage Rate65.5% 9.06$ 13.83$ 24 68.3% 65.5-67.5 70.5-77.9

3Welfare Transition Federal All

Family Participation Rate42.8% 709 1658 14 45.1% 3 10.2-31.9 52.8-72.5

4Welfare Transition Federal Two

Parent Participation Rate35.0% 28 80 16 48.2% 2 0-21.1 55.8-63.0

5WIA Adult Employed Worker

Outcome Rate88.5% 54 61 13 83.7% 3 10.7-68.6 93.2-100(4)

6WIA Adult Employed Worker

Outcome Rate - Those Who Received Training Services

90.2% 46 51 13 86.4% 6 11.3-73.2 97.6-100(4)

7 WIA Adult Entered Employment Rate

99.2% 130 131 9 94.0% 8 46.9-90.9 100(6)

8WIA Adult Entered Employment

Wage Rate98.3% 13.60$ 13.83$ 21 114.8% 26.7-105.4 126.1-146.6

9WIA Dislocated Worker Entered

Employment Rate99.6% 239 240 7 93.9% 6 47.4-86.8 99.8-100(5)

10WIA Dislocated Worker Entered

Employment Wage Rate101.7% 14.06$ 13.83$ 23 115.0% 3 91.5-106.5 125.4-134.5

11WIA Adult and Dislocated Worker

Entered Employment Rate99.5% 405 407 5 94.8% 4 61.1-90.4 99.4-100(3)

12 WIA In-School Youth Outcome Rate

100.0% 5 5 1 92.0% 67.1-86.7 100(11)

13WIA Out-Of-School Youth

Outcome Rate100.0% 47 47 1 84.8% 41.4-78.1 100 (10)

14WIA Younger Youth Skill

Attainment Rate98.0% 50 51 11 96.2% 10 77.7-89.8 99.2-100(4)

15WIA Younger Youth Positive

Outcome Rate100.0% 8 8 1 90.4% 65.3-90.0 100 (11)

16Timeliness of Data Input For WIA

Participations6.5 2704 413 14 13.4 1 14.2-31.6 2.4-0.9

17Timeliness of Data Input For WIA

Closures2.5 1149 468 8 5.7 1 7.4-29.9 1.9-0

No Chg

Performance Range

Watch Measures - Monthly Management Report

StatewideData through 03/31/2014

Gain or Loss in ranking

Region 13

No Chg

No Chg

No Chg

No Chg

Performance Measure

30 of 35

Region# Name 13 Rank Average Low % High %

18Wagner-Peyser Entered

Employment Rate37.1% 8025 21630 11 39.8% 6 24.4-30.9 50.0-91.4

19Wagner-Peyser Entered

Employment Rate for those Employed at Participation

35.0% 2531 7233 12 35.3% 2 20.3-26.8 44.7-81.9

20Wagner-Peyser Job Placement

Wage Rate85.8% 11.87$ 13.83$ 7 81.7% 1 64.4-75.5 88.7-123.3

21Short-Term Veterans Entered

Employment Rate46.7% 778 1666 8 39.1% 3 25.6-32.0 47.4-88.3

22Short-Term Veterans Entered Employment Rate for those Employed at Participation

45.3% 290 640 8 34.8% 1 18.3-26.6 48.3-93.2

23 REA Entered Employment Rate 47.3% 1389 2934 13 50.0% 2 0-39.8 58.9-91.724 REA Job Placement Wage Rate 92.0% 12.72$ 13.83$ 10 89.4% 1 73.1-80.1 95.9-141.9

25Wagner-Peyser Percent Of Job

Openings Filled42.8% 2083 4868 9 37.1% 1 1.2-19.7 50.3-90.0

26Wagner-Peyser Closed Positions

Filled Rate40.5% 1954 4823 13 39.6% 1 1.0-20.3 59.6-77.9

Indicates Improvement in Ranking Indicates a loss in ranking

NOTE: The small number in parentheses is the number of regions with 100%

Performance Measure Statewide Performance Range

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May 13, 2014

Information Brief

Local Customer Satisfaction Survey Results - Employers (7/2013 – 3/2014)

In conjunction with the “Business to Jobs” new design, one of the new measures established was a Business Satisfaction Survey conducted locally and the results of that survey are contained in this brief.

Background

The survey was kept simple in hopes of soliciting more responses with fewer interruptions to the businesses. Any business receiving an Engagement Service, receives an e-mail with a link to a Survey Monkey survey. The survey asks them to rate their satisfaction with the service(s) they have received from CareerSource Brevard. Due to complaints about the number of surveys employers were receiving, staff began surveying employers who had received a service during the preceding month and had not been surveyed during the preceding 90 days. As of April 17, 2014, 1,812 e-mails had been sent out for the current program year and 94 surveys had been completed (5.2% Return Rate). The overall Customer Satisfaction Performance Rate was 84.9%. The overall theme of the comments received continues to reflect the positive impact of the new business model. The following chart shows the results:

Employer Satisfaction Survey Response % Response Count Very Satisfied =5 51.1% 48 Satisfied = 4 28.7% 27 Neutral = 3 14.9% 14 Somewhat Dissatisfied = 2 4.3% 4 Very Dissatisfied = 1 1.7% 1

0% 10% 20% 30% 40% 50% 60%

Very Satisfied =5

Satisfied = 4

Neutral = 3

Somewhat Dissatisfied = 2

Very Dissatisfied = 1

% of Respondents

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A comment box was also included in case employers wanted to expand upon their rating. Nine (9) employers took advantage of that opportunity and their comments are included below:

• CareerSource Brevard is always a great source of information; we appreciate the seminars and other learning opportunities.

• I'm not sure what this is referring to.

• CareerSource Brevard has ALWAYS/consistently gone beyond the "satisfied" level. The personnel that we work with at Career Source Brevard are some of the most dedicated professionals we have ever worked with. I look forward to a very long positive relationship with Career Source Brevard.

• Filled position before I received any support for this organization. Points of contact seemed eager to provide assistance.

• I use the Treasure Coast group more than Brevard.

• The site is terrible to navigate through. I absolutely cringe when told to place an ad in it. I used to get all kinds of unqualified people applying for the position, but that has stopped. Thank goodness. Now I get nothing. It is amazing how 1/2 of Brevard county is jobless and they don't want a job. What’s wrong with them? I work every day, you work every day and we get to support those who don’t want to work. Schmucks.

• We had great support from the organizers of the Job Fair. We are very pleased with the help and professionalism of the staff in charge. It was a very positive event which we could obtain several candidates for the various jobs.

• The range of services and programs you've been developing and delivering is fantastic. I'm learning how to build my company's culture (Brevard Workforce Business Education Forum by Karen Meyer), network (BizLaunch with Jan Conrad), gain customers and entrepreneurial knowledge (counseling with Cathy Musselman). This helps my efforts which in turn help build Brevard -- thank you!

• Brevard work force, search engine for applicants sucks. I want residents of Brevard not residents of all over Florida.

Comments received from Employers are reviewed by staff and used to identify any systemic issues and continuing improvement opportunities.

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May 13, 2014

Information Brief

Local Customer Satisfaction Survey Results – Job Seekers

Background

The Customer Satisfaction Survey instrument in use in our career centers developed in early 2003 was replaced with an electronic survey in February 2013. The new survey appears on all stand-up computer stations and on the WSS and TSS computers. Signage, pop-up reminders and staff engagement have been used to encourage participation.

Results

During the third quarter January 1, 2014 through March 31, 2014, 870 surveys and 239 comments were received. Comments are not shared in this brief due to the volume of comments received. They are shared with Contractor to support continuous improvement efforts. • Of 15 Services Listed, The 5 Highest Valued Services Are:

1. Skills and Interests Assessments 2. Resume Development 3. Computer Skills Training 4. Entrepreneur Skills Training 5. Educational Scholarships & Assistance

• The four Industry Communities Listed In Order of Highest Customer Traffic to

Lowest.

1. Manufacturing, Construction & Transportation 2. Healthcare & Professional 3. General 4. Aerospace

• 94.2% Were Either Very Satisfied Or Satisfied With Staff

• 90.7% Indicated The Services And Information Provided Would Be Helpful With Their Employment Efforts

• 89.1% Felt Prepared To Move Forward With Their Goals After Their Visit

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WORKFORCE OPERATIONS COMMITTEE (WOC)

ATTENDANCE RECORD

PY 2013-2014 Aug Nov Feb May

Barrera, David P P P

Beam, Cathy new 10/13 P P

Brown, Carolyn A A resigned 01/14

Hauer, George P P P

Judge, Mark Heaston, Fran P P p

Heller, Nancy new 4/14

Merrilees, Robert A A A

Mazza, Claudia new 10/13 A A

Murray, Becky new 4/14

Patel, Amar P P P

Rendon, Fernando A P P

Schrumpf, Terry P A P

Taibl, Ron new 10/13 P P

Wetrich, Tracy A P A resigned 4/14

Whitten, Stockton A A P

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