AgendaAgenda

• Discuss “Identity Issues in Teams” article

• Discuss Henry Tam case

• Form groups for group presentations• 5 groups of four and 1 group of 3

• Negotiation exercise– Blue Buggy buyer (one person is buyer, one

is the seller)– Complete a post-negotiation form

Identity IssuesIdentity Issues

• I am ______________

• Why is identity important to people?– How does identity impact your behavior?– What are identity markers?

• What happens when your identity is threatened?

Identity IssuesIdentity Issues

• When do others form impressions of you?– Confirmation bias

• What is identity congruence?– What happens when we don’t see ourselves

as others do?• Psychological safety is at stake

– Diverse teams with high congruence perform better

Henry Tam & MGIHenry Tam & MGI

• What was the task/goal of the team?• What were the strengths of the MGI

team? How would you have evaluated the team “on paper” before the first meeting?

• What is your evaluation of the MGI team’s processes & interactions?

– What were the causes of the team’s process problems?

• Were the differences among the team members a liability or an asset?

• What could Henry have done earlier to avoid the team’s problems?

• At the end of the case, what actions could Henry have taken to increase the team’s effectiveness?