Agenda - cdn.ymaws.com€¦ · William Hicks, Messerli & Kramer P.A. Shannon Williams, DRIA...

9:00 a.m. - 12:30 p.m.Level 3: Minneapolis E

10:30 a.m. - 4 p.m.Level 3: Minneapolis Foyer

10:30 a.m. - 6 p.m.Level 3: Redwing

Noon - 5 p.m.

2:15 - 3:15 p.m. Level 3: Minneapolis FG

2:30 - 4:30 p.m.Level 3: Director’s Row 4

3 - 3:30 p.m. Level 3: Minneapolis E

3:30 - 4:15 p.m. Level 3: Board Room 2


4 - 4:30 p.m. Level 3: Duluth

4:30 - 5:15 p.m. Level 3: Rochester

4:30 - 6 p.m.Level 1: The Gallery

National Creditors Bar Association Board of Directors Meeting All National Creditors Bar Association Members are welcome to attend.

Networking Refreshments

Registration Desk open

Client Individual Meetings By invitation only.

Cybersecurity for Attorneys: Protecting Your Clients and Your LicenseThe presentation will cover recent trends in data security. The presenters will discuss the regulatory environment, financial implications, and insurance coverage considerations. In addition, the presenters will discuss how to comply with the standard of care for information security so as to minimize potential liability.Sean Hoar, Lewis Brisbois Bisgaard & SmithPatrik Johansson, Lewis Brisbois Bisgaard & SmithStephen Turner, Lewis Brisbois Bisgaard & Smith

Cogent User Group Meeting

Client Group Meeting: TRAKAmerica OPEN meeting - all full conference attendees are welcome to attend. TRAKAmerica is seeking new law firms in all states to accommodate its growth and expansion into several key new markets with a specific emphasis on specialty finance products across multiple asset classes. Unlike TRAKAmerica’s core footprint of portfolio servicing in the unsecured consumer card, consumer loan, auto and student loan sectors, their objective is to engage firms who have servicing expertise in the areas of small business loans, commercial loans, multi-family housing and other specialty finance products. They ask that attendance be limited to only new law firms that do not currently have a relationship with TRAKAmerica and that have experience in the products described.

New York State Creditors Bar Association Meeting

What Clients WantFind out what firms should be doing to meet client needs, including control reports, staffing, client updates, audits, efforts to improve performance, inventory control, and sharing your firm strategy for the future.Karen Hammer, Suttell & Hammer, P.S.William Hicks, Messerli & Kramer P.A.Shannon Williams, DRIA Compliance LLC

Client Group Meeting: Harley-Davidson Financial Services OPEN meeting - all full conference attendees are welcome to attend.Harley-Davidson Financial Services will use this session to gather information on attorney firms whose practice areas include the replevin process to recover secured property. HDFS invites both Multi-state firms as well as solo practitioners. This meeting will be an opportunity to introduce HDFS to prospective firms who may have an interest in working our replevin cases. Attorneys are welcome to bring marketing materials.

Professional Women in the Collection Industry “PWCI” Cocktail SocialPWCI is a fast growing network of professional women in the credit, collection and call center industry. Please join PWCI for their conference social.

Networking Welcome ReceptionBefore you head out for dinner with your colleagues and clients, join your fellow National Creditors Bar Association members for this casual mixer with cocktails and light appetizers. It’s a great opportunity to reconnect with colleagues you haven’t seen in a while and make new friends.

Wednesday, May 15

Agenda

Agenda subject to change.

National Creditors Bar Association 2019 Spring Conference 1

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The DefenseBar

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Agenda (continued)

National Creditors Bar Association National Office, 8043 Cooper Creek Blvd., Suite 206, University Park, FL 34201Phone (202) 861-0706 | Fax (240) 559-0959 | Website www.creditorsbar.org | Email [email protected]

2

Wednesday, May 15 (continued)6 - 8 p.m. Level 2: Symphony III

7 a.m. - 6:30 p.m. Level 3: Redwing

7:30 a.m. - 5 p.m. Level 3: Board Room 3

8 - 11 a.m. Level 3: Minneapolis Foyer

8 a.m. - 5 p.m.

8:15 - 8:45 a.m.Level 3: Minneapolis E

8:15 - 9:15 a.m.Level 3: Duluth

8:45 - 9:15 a.m.Level 3: Rochester

9 - 10 a.m.Level 3: Minneapolis FG


9:55 - 10:35 a.m.Level 3: Duluth

National Creditors Bar Association New Member and First Time Attendee Networking DinnerIf you are a new NCBA member or first time attendee to an NCBA Conference, we want to welcome you! Be our guest for a special dinner. Join us for introductions, conversation, good food and fun while meeting leadership of the organization and fellow first time attendees and new members. Don’t forget to bring your business cards! RSVP to [email protected]


Speaker / Sponsor LoungeSession speakers and conference sponsors only, please.

Networking Refreshments

Client Individual Meetings By invitation only.

Client Group Meeting: Convergence Acquisitions, LLC By invitation only.

Client Group Meeting: Chase BankBy invitation only.

Client Group Meeting: LCS Financial Services CorporationOPEN meeting - all full conference attendees are welcome to attend.LCS Financial Services Corporation is a Colorado-based collection agency that includes a legal department that runs a nationwide legal network. They offer more than 35 years of legal management experience with a premier attorney network encompassing a variety of member law firms. They are currently reviewing their need for consumer collection law firms in Alaska, Pennsylvania, Delaware, Iowa and Connecticut. In addition to the listed states, all consumer collection law firms are invited to attend, as LCS’s needs may change. LCS Financial Services not only works with original creditors, but they also have their own debt purchasing company. Firms need to be able to handle both types of business across all asset classes.

Cybersecurity for Attorneys: Protecting Your Clients and Your LicenseThe presentation will cover recent trends in data security. The presenters will discuss the regulatory environment, financial implications, and insurance coverage considerations. In addition, the presenters will discuss how to comply with the standard of care for information security so as to minimize potential liability.Patrik Johansson, Lewis Brisbois Bisgaard & SmithDavid Sherman, Lewis Brisbois Bisgaard & SmithStephen Turner, Lewis Brisbois Bisgaard & Smith

Client Group Meeting: Harvest Strategy GroupOPEN meeting - all full conference attendees are welcome to attend. Harvest Strategy Group is currently reviewing their need for consumer collection firms in New Mexico, Alaska, Vermont, and Maine. Primarily those with original creditor and debt buyer experience in auto deficiency, replevin, credit card, and installment loan, with preferred exposure to student loans and medical debt also.

Client Group Meeting: Chase BankOPEN meeting - all full conference attendees are welcome to attend. Chase Bank is seeking information on and from credit card collections law firms in Florida, Texas, Pennsylvania, Ohio, Michigan, Massachusetts, Georgia, Virginia, Indiana, Louisiana, and Oklahoma. Chase will use this session to speak with firms covering those states, and they invite all such firms to attend. Original creditor experience and current clients is preferred.

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Thursday, May 16

Agenda (continued)


10 - 10:30 a.m.Level 3: Rochester

10:10 - 11:10 a.m.Level 3: Minneapolis FG

10:30 - 11 a.m.Level 3: Minneapolis ABCD


11 a.m. - 6:30 p.m.Level 3: Minneapolis ABCD

11 a.m. - 6:30 p.m. Level 3: Minneapolis ABCD

11:10 - 11:40 a.m.Level 3: Rochester

11:15 a.m. - 1 p.m.Level 3: Duluth

11:30 a.m. - 12:30 p.m. Level 3: Minneapolis FG

11:50 a.m. - 12:20 p.m.Level 3: Minneapolis E

Client Group Meeting: Oliphant United, LLCBy invitation only.

Uncle Sam Wants YOU to Comply with the SCRA!There are over 1 million active duty servicemembers in the United States Armed Forces, plus another 800,000 reservists. Is your firm sufficiently prepared to comply with the Servicemembers’ Civil Relief Act (SCRA)? What happens when your consumer is on active duty? The SCRA covers active duty servicemembers, their spouses and others who may be entitled to certain protections regarding financial obligations. The consequences for failure to comply with the SCRA are real and can lead to increased litigation risk. Make sure your firm knows how to respond and manage consumers who are eligible for SCRA protection. June Coleman, Carlson & Messer LLPBrit Suttell, Barron & Newburger, P.C.

NCBA Subcontractor Oversight Program Informational MeetingAll exhibitors and vendors are encouraged to attend this meeting for updates on the new Subcontractor Oversight Program.

Client Group Meeting: Capital OneBy invitation only.

Exhibit Hall opensMeet and network with fellow NCBA members, conference attendees, clients, and representatives of the companies that provide the products, services and materials that benefit your practice.

The NCBA Water Cooler & Networking ZoneThe Water Cooler is the hot new place for networking, idea-sharing, conversation, and meet-ups! Are you a new NCBA member or first-time conference attendee? The new Networking Zone is a friendly place for first time attendees and new members to meet and dine with more experienced conference attendees.

Client Group Meeting: Choice RecoveryOPEN meeting - all full conference attendees are welcome to attend.Choice Recovery is an Ohio-based collection agency with client’s nationwide. Choice Recovery’s clients are primarily medical institutions, but they have many commercial clients. Choice is looking for collection firms in Indiana, North and South Carolina, California, Oklahoma, Pennsylvania, and New York. They are looking to form a relationship with law firms that have a high level of integrity, a strong culture, and align with its values.

Client Group Meeting: American ExpressBy invitation only.

Creating, Conducting, and Remediating Internal AuditsOur clients tell us that we lawyers are not very good at conducting audits. This presentation will take a deep dive into internal audit procedures, from concept through execution to feedback to your firm and board of directors. By focusing on one aspect of a fictional firm’s operations, the panel will analyze all aspects of the audit process related to that function. The panel will touch on risk assessment as a necessary precursor to the audit process, leading to the decision to conduct an audit of a particular function. The panel will then explore the process of formulating the initial requests for information, following up with more in-depth inquiries, deciding whether defects rise to the level of findings, preparing and issuing the initial report, reaching agreement on remediation of findings, and following up to confirm remediation. The panel will conclude with the importance of issuing a final report and reporting findings to the board of directors.Eileen Bitterman, Weltman, Weinberg & ReisCatherine Calko, Bank of AmericaAndrew Hall, Estate Information Services, LLCDavid Weimer, Kramer & Frank, P.C.

Client Group Meeting: Sandia Resolution Company, LLCOPEN meeting - all full conference attendees are welcome to attend.

Thursday, May 16 (continued)

National Creditors Bar Association 2019 Spring Conference 3

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12:30 - 1:30 p.m.Level 3: Minneapolis ABCD

1 - 2 p.m.Level 3: Minneapolis E


2:05 - 2:35 p.m.Level 3: Duluth

2:40 - 3:10 p.m.Level 3: Minneapolis E


3 - 4 p.m.Level 2: Marquette V

3:20 - 3:50 p.m.Level 3: Duluth

3:20 - 3:50 p.m.Level 3: Rochester

3:40 - 4 p.m.Level 3: Minneapolis ABCD


4 - 5 p.m. Level 3: Minneapolis FG

Networking Lunch in the Exhibit HallJoin your fellow NCBA members, conference attendees, clients, and exhibitors for lunch and networking in the exhibit hall.

Client Group Meeting: Discover CardBy invitation only.

Nerd Alert! Will AI Change the Way We Collect? This session will give an overview of the growing field of artificial intelligence and how it can help or hinder collections. AI can increase contact with consumers and decrease collector mistakes, all while increasing revenue. The panel will review different types of AI from virtual assistants and chatbots to speech analytics and more, and will explain how each type of AI impacts collections and/or compliance. Crystal M. Duplay, Law Offices of Timothy M. SullivanBart Leonard, Pay360Mathews Manaloor, TriVium SystemsJason Wehrle, Mintzer, Sarowitz, Zeris, Ledva & Meyers, LLPAri Witkes, Witkes Law Firm

Client Group Meeting: Bank of AmericaBy invitation only.

Client Group Meeting: Encore Capital Group - MCMBy invitation only.

Millennial Management: The Workforce of the FutureWith a changing of the guard, as the new generation of workers enter the workforce, so must a new style of management. This presentation will cover how managers in the accounts receivable and creditors rights industries can adapt to meet the changing needs of their staff and how to inspire great company culture and a commitment to excellence from this notorious group of workers, the “millennial generation.” The presentation will focus on organizational culture and what drives and motivates workers today, as opposed to twenty years ago. This is a presentation about millennials, from a millennial. As the leader of a law firm, the presenter’s focus has been to connect with the staff and build a company culture where millennial staff members will thrive and how the company can leverage their strengths to adapt to changing times. Nico Becerra, CIR Law Offices International

Vertican Technologies & TriVium Focus Group

Client Group Meeting: AACANet, Inc.OPEN meeting - all full conference attendees are welcome to attend.AACANnet, Inc. is currently reviewing their need for collection firms for coverage in all states.

Client Group Meeting: A.R.S.I.By invitation only.

Networking Refreshment Break in the Exhibit Hall

Client Group Meeting: Toyota Financial ServicesOPEN meeting - all full conference attendees are welcome to attend.The Toyota representative will use the session to gather information on attorney firms that specialize in auto and have a footprint in multiple states. There is no immediate RFP, this is the initial phase of vetting out options that may work after their national firm is launched. Attorneys are invited to bring marketing material to drop off at the end of the meeting.

CFPB / SCBA UpdateThe latest news and trends on the Consumer Financial Protection Bureau, and an update on the state-level efforts to protect and promote creditors rights. Nicole Strickler, Messer Strickler, Ltd.Nathan Willner, National Creditors Bar Association

4National Creditors Bar Association National Office, 8043 Cooper Creek Blvd., Suite 206, University Park, FL 34201Phone (202) 861-0706 | Fax (240) 559-0959 | Website www.creditorsbar.org | Email [email protected]



Agenda (continued)

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4 - 5:30 p.m. Level 2: Symphony III

4:30 - 5 p.m.Level 3: Duluth

4:30 - 5 p.m.Level 3: Rochester

5 - 6:30 p.m. Level 3: Minneapolis ABCD

6 - 7 p.m.Royal Suite, Room 2320

6:30 - 9 p.m. Brit’s Pub1110 Nicollet Mall, Minneapolis

The group will meet in front of the NCBA Registration Desk and depart promptly at 6:15 p.m.

National Creditors Bar Association 2019 Spring Conference

Direct Credit Issuers and Non-Law Firm Debt Buyers Reception & Interactive DiscussionAttendees from direct credit issuers and any non-attorney owned or managed debt-buyers and networks are cordially invited to attend this invitation-only interactive event. After a long day of meetings, enjoy drinks and pre-dinner hors d’oeuvres with your fellow colleagues. Special guest speaker Joann Needleman with Clark Hill PLC will present The Kraninger CFPB Today: Proposed Rules and Other Developments, an overview of the CFPB under the leadership of Director Kathleen Kraninger including a discussion of what the industry should expect in terms of enforcement, supervision, the contents of the proposed rules and future rulemaking. Direct credit issuers, non-attorney owned or managed debt-buyers and network attendees only, please.

Client Group Meeting: The Aubrey Law FirmOPEN meeting - all full conference attendees are welcome to attend.The Aubrey Law Firm specializes in commercial collection for non-bank entities and debt buyers. They represent many of the industry leading lenders and MCA providers and are looking to expand their nationwide network of attorneys.

Client Group Meeting: Alliant Credit UnionBy invitation only.

Networking Reception in the National Creditors Bar Association Exhibit HallIt’s time for cocktails and hors d’oeuvres in the Exhibit Hall. Mingle with fellow National Creditors Bar Association members, attendees and those who provide products, services and materials that benefit your practice.

Bankruptcy Practitioner ReceptionGet acquainted with your fellow bankruptcy colleagues before tomorrow’s outstanding creditor-focused bankruptcy educational sessions.

National Creditors Bar Association First Timer & New Member Networking Event: Brit’s PubFirst time attendees and new NCBA members are welcome to join us as we head over to Brit’s Pub for a reception with snacks, drinks, and desserts. We’ll do some lawn bowling (weather permitting; only flat-soled shoes are allowed on the bowling green), and some other enjoyable networking activities. This complimentary activity is sure to be an excellent outing with friends old and new.

RSVPs are required to [email protected] or at the Conference Registration Desk.

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7:30 - 8:30 a.m. Level 3: Minneapolis ABCD

7:30 a.m. - 2 p.m.Level 3: Minneapolis ABCD

7:30 a.m. - 2 p.m.Level 3: Minneapolis ABCD

7:30 a.m. - 5:00 p.m.Level 3: Board Room 3

7:30 a.m. - 5:15 p.m.Level 3: Redwing

8 - 9 a.m. Level 3: Minneapolis FG

10:15 a.m. - 4:40 p.m. Level 3: Duluth

9:10 - 10:10 a.m. Level 3: Minneapolis FG

Networking Breakfast in the Exhibit HallJoin your fellow NCBA members, conference attendees, clients, and exhibitors for breakfast and networking in the exhibit hall.

Exhibit Hall openMeet and network with fellow NCBA members, conference attendees, clients, and representatives of the companies that provide the products, services and materials that benefit your practice.

The NCBA Water Cooler & Networking ZoneThe Water Cooler is the hot new place for networking, idea-sharing, conversation, and meet-ups! Are you a new NCBA member or first-time conference attendee? The new Networking Zone is a friendly place for first time attendees and new members to meet and dine with more experienced conference attendees.



Lawyer Impairment and Well-Being - Our Challenges and Opportunities: An Ethical PerspectiveFor lawyers, trust account issues, missing deadlines and failing to communicate or complete projects may be the tip of the iceberg for far greater problems ranging from too much stress to addiction and mental health issues. Lawyers face stress daily and are subject to particular circumstances which can lead to higher levels of stress than for most other members of the population. There is a clearly recognized continuum where unresolved chronic stress becomes a predictor for addiction and mental illness, particularly depression, which are also more prevalent among lawyers. By understanding this continuum and the facts about addiction and mental illness, lawyers can reduce their risk and, hopefully, get help earlier when there is a mental health or addiction/dependency problem. The program discusses how to recognize and obtain help when you, a work colleague, or other professional colleague may have an issue that affects behavior, conduct and performance, how to support a colleague who has accessed help and the ethical issues that may arise and can be prevented. Personal examples and information on Lawyer Assistance Programs will also be provided.Joan Bibelhausen, Lawyers Concerned for Lawyers

Compliance Certificate CourseParticipate in the premier compliance course for creditors rights law firm staff. This certificate course will:• Enhance your understanding of the compliance

processes in a creditors rights law firm• Detail the respective responsibilities of the staff and

management in compliance and oversight• Demonstrate your commitment to advanced creditors

rights law firm compliance and oversight

Participants who complete the course and pass the exam will earn the C3 Attendance Certificate in Creditors Rights Law Firm Compliance, issued by National Creditors Bar Association. Separate registration is required, no additional fee for registered full conference attendees. Registering is easy: email [email protected] or visit the Conference Registration Desk.

CFPB Debt Collection Rules UpdateFind out the latest on the CFPB’s long-awaited Notice of Proposed Rulemaking (NPRM) regarding debt collection practices and the Fair Debt Collection Practices Act (FDCPA).Yale Levy, Levy & Associates, LLCJoann Needleman, Clark Hill PLCNathan Willner, National Creditors Bar Association



Agenda (continued)

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Friday, May 17Sponsored by

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Agenda (continued)


10:10 - 10:30 a.m.Level 3: Minneapolis ABCD

10:30 - 11:30 a.m. Level 3: Minneapolis E

10:30 - 11:30 a.m. Level 3: Minneapolis FG

11:40 a.m. - 12:40 p.m. Level 3: Minneapolis E

11:40 a.m. - 12:40 p.m. Level 3: Minneapolis FG

12:40 - 1:30 p.m.Level 3: Minneapolis ABCD

Friday, May 17 (continued)


Networking Refreshment Break in the Exhibit Hall

Religious Perspectives on Debt CollectionIn our collections practices and as members of a diverse society, we encounter individuals of different religions or faith traditions. You will learn firsthand how Judaism, Christianity, Islam, Hinduism, and Buddhism each look at lending, debt, interest, and collections. When relevant we will discuss the religious history, traditions and texts that would impact beliefs or attitudes. What can we learn from each religion’s customs, celebrations, holidays and beliefs to impact our practices? Lastly, we will ask members of the audience how faith and religious traditions have influenced their practices. Expect a lively discussion on how religious perspectives shape how we conduct ourselves as professionals.Daniel C. Consuegra, Law Offices of Daniel C. Consuegra, P.L.Crystal Duplay, Law Offices of Timothy M. SullivanBart Lloyd, Nathan & Nathan, P.C.Mitchell Williamson, Barron & Newburger, P.C.

Deceased Account Processing - Probate and Non-ProbateIn this session, the presenters will address the legal and practical issues involved in the collection of accounts where an account holder has passed away. Included will be a detailed overview of the “2011 FTC Policy Statement on Collecting Debt of the Deceased,” compliance with the FDCPA for deceased accounts, implications of the Uniform Probate Code, and the various state and local rules and regulations on filing claims with probate courts. The session will also focus on the practical challenges and issues regarding deceased accounts, including potential for adverse publicity; client requirements for properly confirming the identity of the person responsible for handling the estate of the deceased account holder; robo-signing concerns; tracking changes in filing requirements in courts throughout the country; and empathy training for staff. For credit grantors that attend, this session will discuss methodology and practices for identifying deceased accounts and best practices for outsourcing the processing of these accounts. Tim Bauer, DCM ServicesChris Stanley, DCM Services

Handling CounterclaimsThis presentation will discuss a collection law firm’s procedures and response to Counterclaims. The discussion will include client review and response to the Counterclaim, dealing with the client on the Counterclaim and/or dealing with the client’s outside counsel.Ronald S. Canter, The Law Offices of Ronald S. Canter, LLC

Strategic Decisions in Replevin Actions Despite recent improvements in the nationwide economy, credit markets are still tight and personal property loan defaults remain high. As a result, both lenders and servicers are at risk for lender liability claims. For years, these claims were used mainly as stall tactics during repossession and personal property foreclosure but now they are increasingly used as leverage during workout negotiations. This course will provide an overview of the extraordinary remedies available in the replevin process and strategic approaches for avoiding such liability. A discussion of consumer protection statutes including Fair Debt Collections Practice Act and Telephone Consumer Protection Act. This topic will educate the creditor’s attorney on their client’s litigation perspective and allow the creditor to effectively work with their attorney to protect personal property interests.Larry Fallon, Ally Vanessa A. Leo, Shapiro, Pendergast and Hasty, LLP, LOGS Network

Networking Lunch in the Exhibit HallJoin your fellow NCBA members, conference attendees, clients, and exhibitors for lunch and networking in the exhibit hall.

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SCBA Forum Meeting & Luncheon Working lunch; please RSVP to [email protected] who are involved in their state’s State Creditors Bar Association, or are interested in becoming involved, are welcome to attend this working lunch. Special guest speaker and NCBA past-President Louis Freedman with Blitt and Gaines, P.C. will give a presentation on the topic of Fundraising Strategies for SCBAs: The Creditors Bar Coalition of Illinois (CBCI) was created to allow a small group of the Illinois Creditors Bar Association (ILCBA) members to be more nimble in legislative activity than the ILCBA. CBCI retains a full-time lobbyist, even when the state General Assembly is not in session, so as to both promote and oppose legislation depending on how it would impact the legal stream, and develop and maintain relationships with state policymakers. Funding and target contributions are primarily from members, but other methods of fundraising have been developed to supplement the revenue needs. Learn from Lou Freedman how these fundraising strategies can help your SCBA achieve its objectives.

CRED TalksNCBA President Yale Levy leads a series of short talks on issues of importance to creditors rights attorneys and those who work in the industry. • Coerced Debt: The Hidden Form of Domestic Abuse - Alane Becket, Becket

& Lee, LLP• Call Baiting - John Bedard, Bedard Law Group, P.C.• Analytics: Let Data Take the Wheel - Sean Clark, Provana• The Oxford Comma, What You Need to Know and Why - Adam Cleveland,

Adam L. Cleveland, P.C.• Appearance Counsel’s Expectations of Law Firms - Brandon Fuller,

Docketly; Steve Levy, Court Appearance Professionals; and Cliff Umans, Attorneys on Demand

• The Per Plate Cost - Lou Freedman, Blitt & Gaines, P.C.• The Power of Truth - Manuel H. “Manny” Newburger, Barron & Newburger, P.C.• What is the E-Sign Act and How Does It Apply to Collection Law Firms? -

Nicole Strickler, Messer Strickler, Ltd• Can You Outsource Compliance and How to Go About Doing It?

- Shannon Williams, DRIA Compliance LLC• Update on G Notice Letter Cases Pending in the 3rd Circuit - Mitchell

Williamson, Barron & Newburger, P.C.

Yes You Can! Handle a Chapter 11A Chapter 11 filing doesn’t have to mean the end of representing your client. This session will guide you through a typical Chapter 11 filing – individual and small business – including what to expect, timelines and how to handle a consumer claim.George Singer, Ballard Spahr, LLP

Exhibit Hall closes

What the Judge Wants You to Know About EvidenceHave you ever wondered what the Judge is thinking when you are at the podium? United States Bankruptcy Judge Shon Hastings will provide insight into what works and what’s missing when presenting evidence in court.Hon. Shon Hastings, Chief Judge, United States Bankruptcy Court for the District of North Dakota

Networking Refreshment Break

Evidence in Contested Matters Before the Bankruptcy CourtsIn consumer bankruptcy matters, most issues are resolved by agreement or stipulation, but when parties cannot agree, a contested, evidentiary hearing may be required. This session will review important Bankruptcy Rules and Federal Rules of Evidence for practice in evidentiary hearings. Whether you are faced with an objection to a proof of claim, valuation of an asset, non-dischargeability action, adversary proceeding, or any other contested matter in Bankruptcy Court, please join us for a discussion on useful practice pointers to maneuver through the bankruptcy process and to best represent your clients’ interests.Bradley T. Canter, The Law Offices of Ronald S. Canter, LLCBeth E. Rogers, Rogers Law Offices


Friday, May 17 (continued)12:40 - 1:30 p.m. Level 3: Rochester


1:40 - 2:40 p.m. Level 3: Minneapolis E

2 p.m.


3:50 - 4 p.m. Level 3: Minneapolis Foyer

4 - 5 p.m.Level 3: Minneapolis E

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CREDTALKS

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BANKRUPTCY

PRACTITIONER

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4 -5 p.m. Level 3: Minneapolis FG

7 - 10 p.m. Punch Bowl Social1691 Park Place Blvd., Minneapolis

Buses begin departure from the 11th Street entrance on the lobby level beginning at 6:45 p.m.


Speed Compliance: Craziness from the TrenchesCompliance attorneys get asked to comment on lots of ideas - some brilliant, and some too dangerous to believe. Watch a cast of Defense Bar characters take on crazy ideas, pulled right from the actual “bleeding edge” of client ideas. This session is guaranteed to be fast paced, interactive, and highly entertaining take on speed-dating! John Bedard, Bedard Law Group, P.C.Ronald S. Canter, The Law Offices of Ronald S. Canter, LLCJune Coleman, Carlson & Messer LLPDavid Kaminski, Carlson & Messer LLPManuel H. “Manny” Newburger, Barron & Newburger, P.C.Brit Suttell, Barron & Newburger, P.C.

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2019 SPRING CONFERENCEFRIDAY NIGHT SPECIAL EVENT:

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FRIDAY, MAY 17, 20197:00 - 10:00 P.M.

PUNCH BOWL SOCIAL

Game Night

Friday, May 17 (continued)

Put on your jeans and sneakers and get on the bus, because we’re rolling into Punch Bowl Social! We’re planning a truly epic party with something for everyone! Words can’t describe how much fun is packed into the place! This restaurant and bar is home to a seriously huge selection of games including bowling, billiards, foosball, ping pong, pinball, giant versions of Scrabble and Jenga, and lots more. Oh, and there’s karaoke!!! We’ll of course be having great food and drinks, including bar food favorites! This networking event is complimentary for all full conference registrants. Guest tickets may be purchased at the Conference Registration Desk. Social guests must accompany a full conference attendee. This would include spouses, significant others, and family members who do not work in the collection field or your business in any capacity. Dress is casual. Name badges and photo ID are required for admittance. Badges are not transferable.


Networking BreakfastJoin your fellow NCBA members, conference attendees, and clients for breakfast and networking.


Litigation Boot CampAre you and your Associates prepared for trial? Stay at the cutting edge of developments in our industry by gaining the tactical know-how to use legal action as a means of debt collection. This seminar is designed especially for the young or new attorney, or any attorney looking for a refresher in the nuts and bolts of litigating creditor claims. This intensive 6-hour program will cover the entire lifecycle of a claim, including pleading mechanics, pretrial practice, depositions, trial practice, evidence, examination of witnesses, and defensive concerns, all presented by National Creditors Bar Association’s faculty of experienced trial attorneys.

Separate registration is required, additional fee applies. Register online at creditorsbar.org or at the Conference Registration Desk.

An Update on TCPA CasesThe TCPA has been in existence for 25 years. In its early years the TCPA was a little-known statute which had been relegated to obscurity. That all changed about ten years ago. Ever since, TCPA litigation has exploded. The TCPA is now arguably the most draconian of the consumer protection laws, and undoubtedly a class action incubator. Worse, due to evolving case law and regulations, liability under the TCPA seems to expand and contract on a monthly basis. Those who use automatic telephone dialing systems (ATDS) to collect debts (and especially those who aren’t sure) absolutely must understand the requirements of the TCPA, lest they fall victim to it. Seasoned TCPA litigators Joe Messer and Jeff Topor will bring attendees up to speed on the latest legal developments under the TCPA so they will have knowledge to avoid liability. June Coleman, Carlson & Messer LLPJoseph Messer, Messer Strickler, Ltd.Jeffrey Topor, Simmonds & Narita, LLP

Millennials & Money: Maximizing Collections from Generation YMillennials, emerging as the most powerful consumer group in the United States, are changing the landscape of the collections industry. 71 million strong in the United States, Experian’s most recent State of Credit report indicates that 44% of Millennials (born 1980-1995) have a consumer credit account in collections. As of January 2018, student loan debt ($1.4 trillion) surpassed credit card debt ($1.02 trillion) for the first time. These trending topics beg the questions: What characterizes the millennial generation and how can the collections industry capitalize on their financial habits to maximize revenues? How do Millennials’ expectations change your strategy? Do you have a digital strategy? Presented by attorneys who are also Millennials, this presentation will provide an overview of the millennial generation’s financial habits, expectations, characteristics and tendencies, analyze how specific areas of case law are evolving in response to Millennial trends, and provide suggestions for how the collections industry can create winning strategies in response to “Generation Y.” Kate Figgins, Messerli & Kramer P.A.Stephanie Lamphere, Messerli & Kramer P.A.

Reading Law - Using the Rules of Statutory Interpretation to Find the Meaning of LawCongress passes laws against the backdrop of a set of rules Courts are expected to follow when interpreting those laws. Often, we (and Courts) forget those rules when applying the law. Familiar laws suddenly become unfamiliar (and new) when the rules of statutory interpretation are properly applied. Discover new approaches to interpreting old law when engaging in proper statutory analysis.John Bedard, Bedard Law Group, P.C.

National Creditors Bar Association Conference adjourns


Saturday, May 188:00 a.m. - 12:30 p.m.Level 3: Redwing

8:15 - 9:00 a.m. Level 3, Duluth

8:15 - 11:30 a.m. Level 3, Board Room 3

9 a.m. - 4:30 p.m. Level 2: Marquette III

9 - 10 a.m. Level 3: Minneapolis E

10:10 - 11:10 a.m. Level 3: Minneapolis E

11:20 a.m. - 12:20 p.m. Level 3: Minneapolis E

12:20 p.m.

Agenda (continued)

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