Age of the cloud

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Gordon Makryllos

the age of the cloudprivate cloud, SaaS and the future

calculating cost savings from cloud needs to factor in at least 8 different parameters from peak loads to hardware costs

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Source: * INSEAD Research 2013

today cloud is about more than ‘just’ cost reductions

the bigger picture is that cloud delivers the flexibility and agility you need to be competitive

74% of companies that invest heavily in cloud were competitively agile *

“cloud is about how you do computing, not where you do computing”

74%

Paul Maritz, CEO (2008-12), VMware

outsourcing

premises-based

co-location


from ownership to on-demand, cloud computing changes how companies consume IT

savings on skills and resources 24 x 7 support, L2/L3 expertise across all

technologies continuous infrastructure refresh

economies of scale no hardware purchase multi-tenanted infrastructure and shared support

flexibility enable new applications across multiple locations dynamic allocation of resources on demand, self-service usage-based payment

cloud computing

vs


streamline IT delivery

examples of cloud usage themes that we are seeing

enhance CRM & productivity

standardize ICT & improve collaboration

better manage risk & capacity planning


challenge make IT more agile to support rapidly expanding business

in EMEA reduce TCO, no CAPEX

solution self-managed IaaS solution with ability to scale up and

down, and pay as you use model. end-to-end ‘network+ IT infrastructure’ management

results on-demand provisioning and ability to manage applications

and capacity remotely from China significant (30%) TCO reduction vs legacy DIY data centre

operations.

major global biotech group uses cloud to streamline IT delivery and achieve TCO reduction


challenge 120+ PBXs, multiple brands, managed locally, many

approaching end of life limited collaboration and mobility flexibility between

employees

solution Business Together as a Service - global cloud-based UC

solution for 20,000 employees, 75 sites in 25 countries. new collaboration capabilities with integrated web, video

and audio conferencing

results simplified management, standardized features and

mobility enabled globally greater flexibility to add users / sites / features quickly simplified collaboration and enhanced productivity

multinational conglomerate uses UCaaS to standardize ICT across the region and improve collaboration


challenge increase agent productivity and overall efficiency

of the contact centre achieve economies of scale across the region

solution centralized Web 2.0 cloud contact centre solution

delivering call collection costs reduction, voice recording in the cloud, and increased control and visibility

results simple user-friendly interface increasing agent

productivity central visibility and control resulting in enhanced

efficiency improved client’s customer satisfaction

leading global HR company chooses cloud contact centre to enhance CRM and productivity


challenge managing multiple data centres across the region

without BC/DR plan unable to respond quickly, flexibly and cost-

effectively to rapid growth

solution hybrid private cloud solution across Orange data

centres in Singapore, France and US inter-region DR and overflow capability for select

mission-critical application (e.g. ERP)

results enhanced BC/DR capability to mitigate risks improved capacity planning to increase business

agility

multinational luxury goods group chooses cloud to enhance BC/DR and capacity planning to manage risk and increase agility

no longer about technology use - it’s about ‘value consumption’

enhanced collaboration

consolidation and standardization

mobilizing enterprise workforce

increasing business agility

improving customer relationships

managing complexity & improving operational efficiency

“57% of business and technology leaders believe that cloud will be a source of competitive advantage” *

“Business leaders have been using the cloud to foster collaboration and drive innovation, suggesting that this type of technology is relevant to more departments than just IT” **

“By 2016, cloud services will be a vital sourcing option and $1 of every $5 will be spent on cloud-based software and infrastructure” ***


Source: * Harvard Business Review report, ** Forbes Insights Survey , *** Leading analyst firm report


cloud computing may appear simple on the surface, however there’s a lot underneath

IaaS, PaaS, SaaS?public, private, hybrid?security & privacyservice managementserver infrastructurephysical and virtual designsupport servicesgovernancescalability

legal & compliancedata migrationtransition & user adoptionAPIs & pluginsdisaster recovery & continuitytransformation supportresponse-time SLAspay per use, reservationprovisioning engine

cloud computing

the typical cloud customer journey, not a ‘big bang’

cloud readiness assessment

address pain points

POC / pilot1 2 3

lifecycle service management

transition architecture design456

the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos

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cloud is a journeythis is not ‘all or nothing’, ‘now or never’

cloud is a revolution that will take place with or without the IT departments

this is also an evolution building up from first phase consolidation and optimization initiatives

gradual transformation toward hybrid cloud has become the norm

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thank youhttp://au.linkedin.com/in/gordonmakryllos

the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos

Age of the cloud

Technology

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