The Customer Experience Centre (CEC) reflects AGC’s philosophy of‘Accelerating Business’ while delivering value to its customers.

AGC - Accelerating businesswith customized technology solutions!

AGC Overview

• A Global ICT Solutions Provider and Integrator

• Delivering technology based solutions, applications and services

• Serving a base of 3000+ customers across verticals

• Partnering with approximately 70 technology leaders

• 28 years of experience across markets

• Presence spanning 12 regions globally

• Operating through an extented network of over 170 channel partners in India

AGC Customer Engagement Philosophy

• Creating value for customers

• Delivering business impact

• Building relevance

AGC Delivers

• Integrated value chain across client businesses

• Transformational engagements

• Global customer relationships through outcome based service delivery model

• Best in class solutions from global technology vendors

The AGC Client Focus

• Committed to accelerate consistent customer experience through multiple practices, multiple technology alliances and delivered uniformly across multiple geographies

• Delivering technology solutions to over 3500 customers including Fortune 500 companies

• Bringing customized solutions across verticals ranging from Healthcare, Hospitality, BFSI, Retail and IT/ITes among others

• Over 70 strategic relationships with key technology alliance partners

• Global footprint across 12 regions

AGC Offering Stack

Industries

Solutions

BFSI

Services

Managed Services Maintenance Services IT GRC Services Professional Services

ManufacturingTravel &

HospitalityHealthcare IT / ITeS Telecom Govt. Sector

& DefenceSME

Solutions

UnifiedCommunications

IP Communications

Contact Center

Collaboration Solutions

Audio, Video &Control Integration

IP Surveillance

Wired Network

Mobility

Data Center

Metro Ethernet Virtualization

Storage

Network Security Platform

NetworkInfrastructure

Data Center &Virtualization

EnterpriseApplications

• AMX - Best Performance BFSI, Enterprise

• Aspect - Partner of the Year

• Avaya

- APAC Technical Excellence Partner of the Year

- Video Collaboration Partner of the Year

- Country Partner of the Year

• Christi - APAC Best Promising Partner

• Citrix - Best Emerging Partner of the Year

• Extreme - Most Extreme Partner of the Year

• HARMANPRO - Best Partner

• Jabra - Highest Growth Partner

• Juniper

- IT/ITes Partner of the Year

- South Region Partner of the Year

With an array of technology solutions made available, AGC continues to forge strong partnerships with its customers. The AGC Customer Experience specialist delivers distinct value through a strong synergy of technology, domain expertise and reliability helping customers stay ahead of the curve.

Alliance Partner Recognitions

Customer Experience Applications

• IVR

• CTI

• CRM

Business Applications

• Oracle Services

- APAC Commercial Partner of the Year

- Strategic Win 2013, Enterprise

• Microsoft - Industry Partner of the Year - BFSI

• Net-App - Growth Partner of the Year

• NICE - Top Performing Partner of the Year

• Polycom

- APAC Best Service Partner

- Partner of the Year - India and SAARC

• Samsung - Best Sales Partner BFSI , Enterprise

• Verint - APAC Partner of the Year

UnifiedCommunications