Affiliate Guide Final

8/12/2019 Affiliate Guide Final

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Click2Sell

Affiliate Guide v.1.1


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Table of Contents

Click2Sell...............................................................................................................1

Affiliate Guide v.1.1...............................................................................................1

1 Introduction ........................................................................................................ 3

1.1 System Overview ...............................................................................................3

1.2 Guide Structure .................................................................................................3

2 Getting Started .................................................................................................... 4

2.1 Registering .......................................................................................................4

2.2 Logging In and Out ............................................................................................4

3 Affiliate Area ........................................................................................................ 5

3.1 Promoting Products ............................................................................................5

3.2 Managing !!i"iated Products ...............................................................................5

4 Managing Your Settings ....................................................................................... 6

4.1 #diting Pro!i"e $etai"s .........................................................................................%

4.2 Payment Processor Settings ................................................................................%

4.2.1 Managing Payment ccounts ......................................................................... %

4.2.2 Ma&&ing Payment Processor ccounts ............................................................. '

4.3 #diting (redit (ard Settings ................................................................................)

5 Managing a!"ents ............................................................................................. #

5.1 Ma*ing a Sing"e Payment ....................................................................................+

5.2 Ma*ing Mu"ti&"e Payments ...................................................................................+

5.3 ,rac*ing -istory o! Payment .............................................................................. 1

6 Market$lace ....................................................................................................... 11

%.1 Searc/ing !or Products ...................................................................................... 11

%.2 0iewing Products ............................................................................................. 11

%.3 Promoting Products .......................................................................................... 12

% &e$orting ........................................................................................................... 13' ro"oting Click2Sell.......................................................................................... 1'

).1 0iewing ("ic*2Se"" Promotion Po"icies .................................................................. 1)

).2 0iewing Re!erred Memers ................................................................................ 1)

# Custo"er Su$$ort .............................................................................................. 1#

+.1 (ontacting ("ic*2Se""........................................................................................ 1+

+.2 Searc/ing !or nswers in reuent"y s*ed uestions .......................................... 1+

+.3 Managing -e"& $es* Reuests ........................................................................... 1+

+.3.1 -e"& Reuest "ow ...................................................................................... 2

+.3.2 Reuest -and"ing Procedures ....................................................................... 2


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1 Introduction

,/e &ur&ose o! t/is guide is to /e"& a!!i"iates use a"" ca&acities o! t/e ("ic*2Se"" systeme!!ective"y. It &rovides a descri&tion o! most ty&ica" tas*s i""ustrating /ow to create

&romotiona" cam&aigns ma*e &ayments and &er!orm ot/er common activities.

1.1 System Overview

("ic*2Se"" is a &ayment gateway and a mar*et&"ace t/at a""ows e"ectronic &roductsdeve"o&ers6se""ers to se"" and &romote t/eir &roducts to customers. "so it is an a!!i"iatesystem t/at ena"es a!!i"iates to &romote &roducts and earn commissions on transactions.

!ter you enter t/e system as an a!!i"iate access t/e !o""owing sections using t/e to& menu

"in*s7 (or Affiliate a!"ents &e$orts Market$laceM! rofilero"ote Click2SellandCusto"er Su$$ort. #ac/ o! t/e sections contains susections dedicated to s&eci!ic!unctiona"ities. ,/e section you se"ect is /ig/"ig/ted in green and t/e se"ected susection isunder"ined.

1.2 Guide Structure

,/e ("ic*2Se"" user guide is ased on t/e user inter!ace "ayout and consists o! nine c/a&tersinc"uding7

Introduction&rovides a rie! overview o! t/e ("ic*2Se"" system.

Getting Starteddescries t/e initia" ste&s you s/ou"d ta*e to e a"e to wor* in t/e("ic*2Se"" system.

!!i"iate reae8&"ains /ow to view &roducts avai"a"e in t/e mar*et&"ace se"ect t/em !or&romotion and manage a!!i"iated &roducts.

Managing 9our Settingss/ows /ow to edit your &ro!i"e detai"s ma*e &ayment settings and

edit credit card detai"s.

Managing Paymentsout"ines &ayment system !eatures and e8&"ains /ow to ma*e &aymentsand manage &ayment &rocessor accounts.

Mar*et&"aces/ows /ow to searc/ !or view and &romote &roducts avai"a"e in t/e ("ic*2Se""mar*et&"ace area.

Re&ortingdiscusses t/e ty&es o! statistics re&orts t/at ena"e you to review your own dataand ana"y:e &er!ormance o! a!!i"iates and re!erring sources.

Promoting ("ic*2Se"" out"ines t/e &romotion &o"icies you s/ou"d ta*e into account ande8&"ains /ow to trac* &er!ormance o! t/e users you re!erred to t/e system.

(ustomer Su&&orti""ustrates in w/at way you can receive assistance !rom t/e ("ic*2Se""

su&&ort sta!!.


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!!i"iate Guide (ustomer Su&&ort

2 Getting Started

,o e a"e to o&erate in t/e ("ic*2Se"" system you must sign u& as an a!!i"iate and "og in.

2.1 Registering

,o register

1. ("ic* Sign )$at t/e to& o! t/e ("ic*2Se"" start &age. sign;u& !orm a&&ears.

Note. "ternative"y you can access t/e sign;u& !orm !rom t/e Affiliatessectiony se"ecting t/e Sign )$"in* on t/e to& menu.

2. i"" out t/e !orm. Note. "" !ie"ds mar*ed wit/ an asteris* are mandatory.

a. Provide a "ogin name &assword and &assword con!irmation.

. #nter t/e reuired &ersona" in!ormation.

c. S&eci!y your &ayment &re!erences.

d. I! you wis/ suscrie to news and noti!ications !rom t/e system.

e. 0iew t/e a!!i"iate agreement and acce&t t/e terms and conditions o!!ered y("ic*2Se"".

!. #nter t/e con!irmation symo"s.

3. ("ic* Sign )$ *o+,

!ter you /ave !i""ed in and sumitted t/e !orm t/e system dis&"ays a success &age andyou can enter t/e memers< area using you "ogin name and &assword.

2.2 Logging In and Out

,/e ("ic*2Se"" we site is a &assword &rotected area. 9ou can access it !rom t/e Login&age.

-o log in

1. #nter va"id credentia"s in t/e oginand ass+ord!ie"ds.

2. ("ic* Su/"it.

-o log out

,o "og out c"ic* t/e cross or t/e ogout"in* in t/e to& rig/t corner o! t/e &age.


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!ffiliate !rea

,o access a!!i"iate;s&eci!ic activities go to t/e (or Affiliate section.

In t/e a!!i"iate area you can do t/e !o""owing7

Searc/ !or mar*et&"ace &roducts

0iew &roduct detai"s

Se"ect &roducts !or &romotion and manage &romotiona" cam&aigns

Manage a!!i"iated &roducts

.1 "romoting "roducts

,o &romote &roducts t/roug/ ("ic*2Se"" use t/e ro"ote roductssusection. ,/ere you

can se"ect a &roduct !or &romotion y c"ic*ing ro"otein t/e &roduct ta"e.

Note. Promotion o! some &roducts may reuire a&&rova" o! t/e merc/ant. I! t/is is t/e caset/e system wi"" noti!y you y dis&"aying t/e a&&ro&riate message. urt/er you can !ind outi! t/e a&&rova" is granted y trac*ing t/e status o! t/e se"ected &roduct in t/e Affiliated

roductssusection. I! a &roduct is avai"a"e !or &romotion its status is set to 0na/led.

Re!er to t/e Mar*et&"acesection !or detai"s on searc/ing &roducts viewing &roduct detai"sand managing &romotiona" cam&aigns.

.2 #anaging !ffiliated "roducts

,/e &roducts you se"ected !or &romotion are accessi"e in t/e Affiliated roductssusection.

,/e initia" &age o! t/e susection dis&"ays a com&"ete "ist o! your a!!i"iated &roducts wit/t/eir names descri&tions ty&es cost and status. -ere you can a"so !ind commissions&aya"e to you on eac/ &roduct sa"e.

,/e activities you can &er!orm in t/e susection inc"ude7

(reating viewing and de"eting &romotiona" cam&aigns !or a!!i"iated &roducts.

,o access a!!i"iated &roduct cam&aigns c"ic* t/e reuired &roduct record. or detai"son cam&aign management see Promoting Products.

Removing a!!i"iated &roducts !rom t/e "ist.

,o de"ete an a!!i"iated &roduct c"ic* &e"ovein t/e a&&ro&riate &roduct record.


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$ #anaging %our Settings

,o manage your settings go to t/e M! rofilesection w/ere you can do t/e !o""owing7

=&date your &ro!i"e

Ma*e &ayment settings

#dit credit card detai"s

$.1 &diting "rofile 'etails

,/e Account Infor"ation susection ena"es you to modi!y your &ro!i"e detai"s.

,o u&date your &ro!i"e ma*e necessary c/anges in your &ersona" account and &aymentin!ormation and c"ic* Save.

On t/e &ro!i"e editing &age you can a"so7

Suscrie to news u""etins !rom ("ic*2Se"" y se"ecting I +ould like to receive$eriodic ne+s fro" Click2Sell> to unsuscrie unc/ec* t/e o8.

(/oose commission &ayment met/ods y se"ecting t/e c/ec* o8es ne8t to t/e&ayment &roviders.

,o discard a"" c/anges c"ic* &eset.

$.2 "ayment "rocessor Settings

("ic*2Se"" a""ows transactions t/roug/ accounts o! t/e !o""owing on"ine &ayment &rocessors7

?or"dPay

ut/ori:e.@et

PayPa"

Goog"e (/ec*out

Moneyoo*ers

In t/e S!ste" a!"ent rocessorssusection you can

(reate u&date and de"ete accounts

Ma& &ayment accounts

$.2.1 #anaging "ayment !ccounts

,o ena"e transactions via t/e on"ine &ayment &roviders !irst create an account.

,o create an account

1. Se"ect a &ayment &rocessor !rom t/e dro&;down "ist at t/e ottom o! t/e MyPayment Processors &age and c"ic* Create.

2. #nter t/e reuired &arameters in t/e account !orm t/at s/ows.


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3. ("ic* Save.

,o edit an account se"ect t/e reuired record in t/e accounts ta"e edit t/e !ie"ds o! t/eaccount !orm and c"ic* Save.

,o remove an account !rom t/e system c"ic* eletein t/e account !orm.

Note.@o transaction is &ossi"e unti" you ma& an account to a &ayment &rocessor.

$.2.2 #a((ing "ayment "rocessor !ccounts

9ou can ma& e8isting accounts to &ayment &rocessors i.e. determine w/ic/ o! t/e avai"a"eaccounts wi"" e used !or &ayments.

,o ma& accounts

1. ("ic* t/e Setu$utton at t/e to& o! t/e My Payment Processors &age. ,/e My

Payment Processors Ma&&ing !orm o&ens.

Note.A(redit (ard< in t/e "ist o! &ayment &rocessors denotes 0isa or Master(ard.

2. In t/e dro&;down "ists se"ect accounts as necessary.

Note. ,/e !o""owing restrictions a&&"y w/en you se"ect accounts7

or credit card &ayments you can se"ect ?or"dPay and ut/ori:e.@etaccounts. "so you can se"ect PayPa" accounts ut on"y !or =.S.card/o"ders.

or PayPa" you can se"ect on"y a PayPa" account.

or Goog"e (/ec*out you can se"ect on"y a Goog"e (/ec*out account.

or StormPay you can se"ect on"y a StormPay account.

3. ("ic* Save.


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$. &diting Credit Card Settings

9ou can modi!y your credit card detai"s inc"uding t/e card/o"der


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) #anaging "ayments

In t/e a!"ents section you can &ay commissions trac* your sett"ements and view

&ayment /istory.

Se"ecting a!"entson t/e to& menu you get to t/e Make a!"entssusection.

,/e initia" &age o! t/e susection dis&"ays a "ist o! your incoming and outgoing sett"ements!or t/e se"ected mont/ wit/ &ayment amounts currencies names o! &ayers or &ayees and&ay direction. )- in t/e Pay $irection co"umn stands !or outgoing sett"ements and I*denotes incoming sett"ements.

By c"ic*ing t/e &"us sign ne8t to an a!!i"iate name you can access detai"s o! t/e re"atedtransaction7 transaction I$ date ty&e and amount.

Sett"ements can e !i"tered y &ay &eriod Cmont/D transaction ty&e Cyou can view &aid not&aid or a"" transactionsD and a!!i"iate.

).1 #a*ing a Single "ayment

,o ma*e a &ayment

1. ("ic* t/e a!utton in t/e a&&ro&riate sett"ement entry. ,/e sett"ement detai"s&age o&ens &roviding sett"ement in!ormation and detai"s o! t/e re"ated

transaction.2. On t/e &ayment detai"s &age se"ect one o! t/e avai"a"e &ayment met/ods and

c"ic* a!.3. o""ow t/e &rocedures re"evant to t/e se"ected mode o! &ayment.

I! t/e &ayment is success!u" t/e system c/ec*s t/e corres&onding o8 in t/e Paid co"umn.

Note.=sing t/e a! utton you ma*e a"" &ayments due in t/e se"ected &eriod.

).2 #a*ing #ulti(le "ayments

I! you use a PayPa" or Moneyoo*ers account you can &ay commissions to a grou& o!&ayees y c"ic*ing Mass a!"entunder t/e sett"ements "ist.

Note. ,/e !o""owing restrictions a&&"y to mass &ayment7

9ou can send mu"ti&"e &ayments instant"y to any numer o! a!!i"iates on"y i! you

/ave a Premier or Business account. Persona" Pay&a" users need to u&grade t/eiraccount to Premier or Business CitEs !ree Fust some c/anges /ave to e done in your

Pay&a" account


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("ic* /ereto read PayPa" instructions /ow to u&grade PP account.

). Trac*ing +istory of "ayment

,o view &ast commission &ayments go to t/e a!"ents istor!susection. ,/e &ayment/istory &age dis&"ays t/e detai"s o! eac/ transaction inc"uding I$ date and time o! t/e

transaction name o! a!!i"iate w/o received t/e &ayment amount o! &ayment currency o!&ayment and name o! t/e &rocessor used to ma*e t/e &ayment.
https://www.paypal.com/helpcenter/main.jsp;jsessionid=HQpHXLpywf1Wp8NG6MRhqd8My6LGB7kBSkH5WQLrZPrshWC0GPQS!1744101379?locale=en_US&_dyncharset=UTF-8&cmd=_help-ext&serverInstance=9004&t=solutionTab&ft=searchTab&ps=solutionPanels&solutionId=12447&isSrch=Yeshttps://www.paypal.com/helpcenter/main.jsp;jsessionid=HQpHXLpywf1Wp8NG6MRhqd8My6LGB7kBSkH5WQLrZPrshWC0GPQS!1744101379?locale=en_US&_dyncharset=UTF-8&cmd=_help-ext&serverInstance=9004&t=solutionTab&ft=searchTab&ps=solutionPanels&solutionId=12447&isSrch=Yes


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, #ar*et(lace

In t/e Market$lacesection you can do t/e !o""owing7

Ma*e a searc/ !or a s&eci!ic &roduct

0iew &roduct detai"s

Se"ect &roducts !or &romotion and manage &romotiona" cam&aigns

,.1 Searc-ing for "roducts

9ou can searc/ t/e mar*et&"ace !or &roducts y a&&"ying a searc/ !i"ter or rowsing t/e

categories.

,/e mar*et&"ace !i"ter a""ows you to enter a searc/ term or se"ect a category. 9ou can sortresu"ts y &roduct ran* revenue commissions &er sa"e etc. and determine t/e numer o!resu"ts &er &age.

9ou can a"so se"ect t/e categories e"ow t/e searc/ !i"ter to view &roducts avai"a"e wit/ineac/ category.

,/e searc/ resu"ts are dis&"ayed in t/e ta"e s/owing &roduct ran*s names &rices

commissions and conversion rates.

,.2 iewing "roducts

,o see t/e detai"s o! a &roduct c"ic* More Infoin t/e corres&onding row o! t/e &roductta"e.

On t/e &roduct detai"s &age you can7

0iew &roduct and merc/ant detai"s inc"uding a s/ort descri&tion o! t/e &roduct t/emerc/ant


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(reate a &romotion cam&aign !or t/e &roduct y c"ic*ing Create affiliate link.

ccess &romotion too"s o!!ered y t/e merc/ant y c"ic*ing t/e too" name.

0iew a"" mar*et&"ace categories w/ere t/e &roduct is avai"a"e.

,/e category "ist dis&"ays t/e current and "ast wee*


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/ Re(orting

In t/e &e$ortssection you can uic*"y and easi"y access statistics re&orts to review andana"y:e a wide range o! data as !o""ows7

,rac* sa"es commissions &ro!its etc. !or di!!erent &eriods

Monitor your &rogress day y day in dai"y statistics re&orts na"y:e and com&are conversion rates and assess your a!!i"iates< &er!ormance

na"y:e &er!ormance o! t/e we sites and =RLs re!erring to your &roduct &age

ccess re!und transactions statistics

0iew and ana"y:e transaction detai"s

Get an overview o! your &romotiona" cam&aigns

$etermine most &o&u"ar re!erring *eywords

In most cases you ui"d re&orts y a&&"ying a s&ecia" !i"ter as !o""ows7

1. Se"ect a &roduct !or w/ic/ you want to create a re&ort.

2. S&eci!y t/e re&ort &eriod. 9ou can se"ect one o! t/e va"ues !rom t/e dro&;down

"ist or set any ot/er time range y s&eci!ying t/e start and end dates.3. S&eci!y i! you need a re&ort on your own sa"es t/e sa"es o! t/e a!!i"iates

&romoting your &roducts or a"" sa"es c"osed wit/in a s&eci!ied &eriod.

!ter you a&&"y t/e !i"ter y c"ic*ing So+ a tau"ar statistics re&ort dis&"ays t/e datacom&"ying wit/ your !i"ter criteria.

=sing t/e section to& menu "in*s you can generate and view t/e !o""owing ty&es o! re&orts7

General re$ortss/ow your tota" &ro!it !or a s&eci!ied &eriod and &rovide detai"edstatistics !or eac/ &roduct you se"" or &romote inc"uding sa"es earningscommissions re!unds etc. 9ou can ui"d genera" re&orts !or t/e current &reviousday "ast seven days "ast t/irty days t/e current mont/ "ast mont/ or current yeary ma*ing a se"ection in t/e Select statistics$erioddro&;down "ist.


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,/e isitorsstatistic counts t/e numer o! visitors wit/in a s&eci!ied &eriod.

,/e Conversions statistic ca"cu"ates t/e ratio o! &roduct sa"es to t/e numer o!visitors over a s&eci!ied &eriod o! time.

,o uic*"y &"ot one o! t/e genera" re&ort &arameters in a c/art se"ect a re&ort&arameter in t/e dro&;down "ist under t/e tau"ar re&ort. ,/e !igures e"ow s/ow a

sam&"e &ie c/art and a ar gra&/ ui"t !or se"ected re&ort &arameters.


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ail! re$orts &rovide day;to;day statistics !or visits to t/e mar*et&"ace sa"es

made &roduct views &ro!its made etc.

,o generate a dai"y re&ort s&eci!y t/e re&ort criteria. !ter you a&&"y t/e !i"ter t/etau"ar dai"y re&ort dis&"ays t/e data com&"ying wit/ your criteria.

,o view detai"ed statistics !or eac/ day wit/in t/e se"ected &eriod c"ic* t/e &"us sign.

Conversion re$orts a""ow you to com&are tota" views sa"es and conversion ratesagainst a!!i"iate views sa"es and conversions !or eac/ o! your &roducts.

&eferral re$orts"ists a"" sources re!erring to your &roduct &ages and a""ow you toana"y:e &er!ormance o! eac/ re!errer.

,o generate a re!erra" re&ort s&eci!y t/e re&ort criteria as descried aove. ,/e

re!erra" tau"ar re&ort immediate"y s/ows t/e data t/at corres&ond to your criteria.

,/e ie+s statistic counts t/e numer o! times your &roducts were viewed t/roug/a re!erring "in*

,/e isitorsstatistic counts t/e numer o! visitors w/o came to your &roduct &agest/roug/ a re!erring "in*.

,/e Conversion &atestatistic ca"cu"ates t/e ratio o! sa"es to visitors w/o !o""owed a

re!erring "in*.

,o un!o"d a re&ort on a re!erring source c"ic* t/e &"us sign ne8t to its name.


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&efund re$orts&rovide an overview o! a"" re!und transactions inc"uding t/e tota"

numer o! sa"es and re!unds made wit/in a s&eci!ied &eriod and an overa"" re!undrate.

Bui"d a re!und re&ort y a&&"ying t/e !i"ter as descried aove.

,/e data com&"ying wit/ your !i"ter criteria are dis&"ayed in a tau"ar re&ort t/at

s/ows identi!iers o! re!und transactions names and cost o! &roducts on w/ic/re!unds were made &ayment &rocessors merc/ants and customers invo"ved in t/etransactions.

,o access t/e detai"s o! an order and &roductCsD associated wit/ a re!und transactionc"ic* ie+rderin t/e a&&ro&riate re&ort entry.

,/e detai"s &age contains a &roduct ta"e s/ows genera" i""ing and &aymentin!ormation on t/e order and &rovides a "in* to t/e order;re"ated transaction.


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M! Ca"$aigns re$orts s/ow in!ormation on a"" your &romotiona" cam&aigns

inc"uding &romoted &roducts t/eir &rices commissions earned t/e current status o!eac/ cam&aign &romotion too"s and "in*s etc.

9ou can de"ete a!!i"iated &roducts y c"ic*ing t/e cross icon.

-ransaction re$orts &rovide detai"s o! a"" transactions conc"uded during t/ese"ected &eriod and com&"ying wit/ ot/er criteria you s&eci!ied in t/e re&ort !i"ter.

,/e tau"ar re&ort gives a date and e8act time o! eac/ transaction s/ows amounts

&aid to a"" &arties to t/e transaction &rovides accounts used !or t/e &ayments etc.

7e!+ord re$orts s/ow t/e *eywords t/at your visitors used to !ind your &roducts

t/roug/ searc/ engines counts sa"es generated using t/e *eywords visitors re!erredto your &roduct &ages y searc/ engines using t/e *eywords t/e numer o! &roduct

views and conversion rate.

eywords in t/e re&ort are ordered y &o&u"arity. ("ic* t/e &"us sign ne8t to a*eyword to un!o"d a "ist o! searc/ engines t/at run a searc/ !or t/e *eyword and

access *eyword statistics !or eac/ o! t/e engines.

eyword statistics a""ow you to

$etermine most &o&u"ar terms y t/e numer o! sa"es t/ey generated andt/e numer o! visitors t/ey re!erred

$iscover most success!u" cominations o! *eywords and re!errers


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0 "romoting Clic*2Sell

9ou can re!er new users C!urt/er a"ternate"y ca""ed memersD to ("ic*2Se"" and earn acommission on t/e revenue o! t/e system generated y re!erred memers.

In t/e ro"ote Click2Sellsection you can7

Read t/e &romotion and reward &o"icies

ccess t/e sign;u& "in* o!!ered y t/e system !or re!erring users

,rac* &er!ormance o! your re!erred users

0.1 iewing Clic*2Sell "romotion "olicies

,/e initia" &age o! t/e ro"ote Click2Sell section &rovides a genera" overview o! t/e&romotion &o"icies and &resents e8am&"es i""ustrating /ow t/e system rewards merc/antsand a!!i"iates !or re!erra"s and /ow re!erra" commissions are ca"cu"ated.

,o re!er new users to t/e system use t/e sign;u& "in* in t/e -ools !rame. 9ou can co&y t/e

"in* y c"ic*ing t/e Co$! to Cli$/oardicon and &"ace it on any -,ML &age or send y e;mai".

0.2 iewing Referred #embers

,o access t/e detai"s o! t/e registered memers you /ave roug/t into t/e system go to

t/e &eferred )serssusection.

"" re!erred memers are "isted in a ta"e t/at s/ows t/eir names sa"es made y t/ememers acting as merc/ants or a!!i"iates t/e &ro!it you /ave earned contact e;mai" andt/e current status o! eac/ user w/ic/ can e eit/er Activeor Inactive.

9ou can uic*"y !ind memers registered wit/in a certain &eriod y a&&"ying t/e M!

&eferred Me"/er!i"ter.


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Customer Su((ort

I! you /ave any &ro"ems or uestions concerning t/e wor* o! ("ic*2Se"" or need anyassistance wit/ t/e system go to t/e Custo"er Su$$ortsection w/ere you can do t/e

!o""owing7

$irect"y contact ("ic*2Se"" sta!! wit/ any comments or uestions

Searc/ !or an answer in !reuent"y as*ed uestions

Sumit a su&&ort reuest to t/e -e"& $es* team

Browse !orum to&ics in t/e (oru"susection

(onsu"t user guides

.1 Contacting Clic*2Sell

In t/e Contact )ssusection you can &ost your comments uestions or suggestionsusing a s&ecia" !orm.

i"" out t/e contact !orm and c"ic* Send.

.2 Searc-ing for !nswers in re3uently !s*ed 4uestions

Re!erring to !reuent"y as*ed uestions in t/e (.A.8.susection may e t/e !astest way o!answering your uery. ,o !aci"itate t/e searc/ &rocess a"" uestions are organi:ed intocategories.

. #anaging +el( 'es* Re3uests

,o contact t/e su&&ort sta!! t/roug/ t/e -e"& $es* go to t/e el$ esksusection. I! you

/ave more t/at one reuest t/e initia" &age o! t/e susection dis&"ays a ta"e s/owing t/estate o! eac/ reuest. 9ou can uic*"y !i"ter t/e "ist y reuest state.

In t/e el$ esksusection you can7

Sumit a reuest

=&date reuest detai"s

Re;o&en a reso"ved reuest

("ose a reuest

0iew reuest reso"ution /istory


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..1 +el( Re3uest low

-and"ing o! a reuest invo"ves a numer o! &rocedures descried e"ow. #ac/ action on a

reuest c/anges t/e reuest status. 9ou can view statuses o! your reuests in t/e ta"e.

Once you /ave sumitted a reuest to t/e -e"& $es* it is assigned to a su&&ort sta!!memer and receives t/e $enedstatus.

,/e assigned sta!! memer can do one o! t/e !o""owing7

o Provide a so"ution to your reuest and set its status to &esolved.

o s* !or additiona" detai"s and set t/e reuest status to *eed More Info.

Once t/e sta!! memer /as res&onded to your reuest you can7

o ("ose t/e reso"ved reuest i! you are satis!ied wit/ t/e res&onse.

o Re;o&en t/e reso"ved reuest i! you are unsatis!ied wit/ t/e res&onse.

o Provide e8tra detai"s i! t/e sta!! memer reuested more in!ormation !rom you.

Note. 9ou can u&date or c"ose a reuest w/enever you wis/.

..2 Re3uest +andling "rocedures,o sumit a reuest

1. ("ic* t/e *e+ &e9uestutton. ,/e reuest sumission !orm a&&ears.

2. S&eci!y t/e suFect o! t/e reuest and enter t/e reuest in t/e te8t !ie"d.

3. Set t/e reuest &riority w/ic/ can e o+ Mediu" or ig.

4. ("ic* Su/"it.

,o u&date a reuest

1. ind t/e sumitted reuest in t/e ta"e.

2. Move t/e mouse cursor over t/e reuired row unti" it is /ig/"ig/ted in green and

c"ic*. ,/e reuest detai"s &age o&ens.3. =nder ctions se"ect Post a (omment.

4. In t/e te8t o8 enter t/e reuired te8t. ,/en c"ic* Su/"it.


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,o re;o&en a reso"ved reuest

1. Se"ect t/e reuest t/at you wis/ to re;o&en.

2. On t/e reuest detai"s &age se"ect t/e &e:o$enradio utton under Actions.

3. dd t/e reuired in!ormation in t/e te8t !ie"d.

4. ("ic* Su/"it.

,o c"ose a reuest se"ect Closeon t/e reuest detai"s &age and c"ic* Su/"it.

On t/e detai"s &age you can view t/e reuest /istory t/at s/ows dates o! actions&er!ormed on t/e reuest initia" &/rases o! res&onse messages w/ic/ te8t you can view in

!u"" y c"ic*ing t/e &"us sign names o! res&onsi"e &ersons and reuest statuses.

Affiliate Guide Final

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Transcript of Affiliate Guide Final