Affiliate Dag 2012 Roger Dooley

103
Persuade and Convert with Neuromarketing! Affiliate Day 2012 Utrecht - May 31, 2012 Roger Dooley Dooley Direct, LLC NeuroscienceMarketing.com RogerDooley.com [email protected] @rogerdooley

description

Persuade and Convert with Neuromarketing

Transcript of Affiliate Dag 2012 Roger Dooley

Page 1: Affiliate Dag 2012 Roger Dooley

Persuade and Convert with

Neuromarketing!Affiliate Day 2012

Utrecht - May 31, 2012

Roger Dooley Dooley Direct, LLC

NeuroscienceMarketing.comRogerDooley.com

[email protected]@rogerdooley

Page 2: Affiliate Dag 2012 Roger Dooley

MostMarketing

Fails.@rogerdooley

#AFD12 #Brainfluence

Page 3: Affiliate Dag 2012 Roger Dooley

“Half my advertising is wasted…”

“…if only I knew which half!”

@rogerdooley#AFD12 #Brainfluence

Page 4: Affiliate Dag 2012 Roger Dooley

Wanamaker guessedTOO LOW!

Wanamaker guessedTOO LOW!

@rogerdooley#AFD12 #Brainfluence

Page 5: Affiliate Dag 2012 Roger Dooley

95% of New Products

@rogerdooley#AFD12 #Brainfluence

Page 6: Affiliate Dag 2012 Roger Dooley

95% of New Products

(Acupoll)

@rogerdooley#AFD12 #Brainfluence

Page 7: Affiliate Dag 2012 Roger Dooley

98% of Direct Mail

@rogerdooley#AFD12 #Brainfluence

Page 8: Affiliate Dag 2012 Roger Dooley

98% of Direct Mail

(DMA)@rogerdooley#AFD12 #Brainfluence

Page 9: Affiliate Dag 2012 Roger Dooley

98% of Emails

@rogerdooley#AFD12 #Brainfluence

Page 10: Affiliate Dag 2012 Roger Dooley

98% of Emails

(DMA)@rogerdooley

#AFD12 #Brainfluence

Page 11: Affiliate Dag 2012 Roger Dooley

20% of Ad Campaigns

@rogerdooley#AFD12 #Brainfluence

Page 12: Affiliate Dag 2012 Roger Dooley

20% of Ad Campaigns

@rogerdooley#AFD12 #Brainfluence

Page 13: Affiliate Dag 2012 Roger Dooley

20% of Ad Campaigns

@rogerdooley#AFD12 #Brainfluence

Page 14: Affiliate Dag 2012 Roger Dooley

20% of Ad Campaigns

@rogerdooley#AFD12 #Brainfluence

Page 15: Affiliate Dag 2012 Roger Dooley

Project Impact

2008 Research:

“Stores too cluttered”@rogerdooley

#AFD12 #Brainfluence

Page 16: Affiliate Dag 2012 Roger Dooley

Real Impact: -$1.85 Billion

Source: DailyArtifacts.com, Phil Terry

@rogerdooley#AFD12 #Brainfluence

Page 17: Affiliate Dag 2012 Roger Dooley

Project Impact

2010 Research:

“Want more products”@rogerdooley

#AFD12 #Brainfluence

Page 18: Affiliate Dag 2012 Roger Dooley

MostMarketing

Fails.@rogerdooley

#AFD12 #Brainfluence

Page 19: Affiliate Dag 2012 Roger Dooley
Page 20: Affiliate Dag 2012 Roger Dooley

Iceberg: 88% Hidden

(Lakoff & Johnson)

Mind: 95% Subconscious@rogerdooley #AFD12 #Brainfluence

Page 21: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 22: Affiliate Dag 2012 Roger Dooley

Neuromarketing

@rogerdooley@rogerdooley#AFD12 #Brainfluence

Page 23: Affiliate Dag 2012 Roger Dooley

Psychology & Social Science

ResponseStimulus

Brain

Neuroscience

Page 24: Affiliate Dag 2012 Roger Dooley

http://sandsresearch.com/@rogerdooley#convcon

Page 25: Affiliate Dag 2012 Roger Dooley

Neuroscience•EEG•fMRI•MEG•Biometrics

BehavioralScience•Behavior Studies•Eye Tracking•Facial Coding•Response Timing

@rogerdooley#AFD12 #Brainfluence

Page 26: Affiliate Dag 2012 Roger Dooley

NeuroscienceResearch

Techniquesto IncreaseConversion

Page 27: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 28: Affiliate Dag 2012 Roger Dooley

Neuro-Nudges

@rogerdooley#AFD12 #Brainfluence

Page 29: Affiliate Dag 2012 Roger Dooley

Your offer+

neuro-nudge(s)=

@rogerdooley#AFD12 #Brainfluence

Page 30: Affiliate Dag 2012 Roger Dooley
Page 31: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 32: Affiliate Dag 2012 Roger Dooley

Scarcity

Photo via Doniv.org

Page 33: Affiliate Dag 2012 Roger Dooley

Vs.

@rogerdooley#AFD12 #Brainfluence

Page 34: Affiliate Dag 2012 Roger Dooley
Page 35: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 36: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 37: Affiliate Dag 2012 Roger Dooley

Scarcity +Social Proof!

@rogerdooley#AFD12 #Brainfluence

Page 38: Affiliate Dag 2012 Roger Dooley

Creating Scarcity

@rogerdooley#AFD12 #Brainfluence

Page 39: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 40: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 41: Affiliate Dag 2012 Roger Dooley

Use SCARCITY to makeyour offer more

attractive.

#64 @rogerdooley#AFD12 #Brainfluence

Page 42: Affiliate Dag 2012 Roger Dooley

Scarcity on Steroids

@rogerdooley#AFD12 #Brainfluence

Page 43: Affiliate Dag 2012 Roger Dooley
Page 44: Affiliate Dag 2012 Roger Dooley

FTW@rogerdooley

#AFD12 #Brainfluence

Page 45: Affiliate Dag 2012 Roger Dooley

Amp up SCARCITY EFFECT by showing decreasing

availability.

#96 @rogerdooley#AFD12 #Brainfluence

Page 46: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 47: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 48: Affiliate Dag 2012 Roger Dooley

Source: James Breeze@rogerdooley #AFD12 #Brainfluence

Page 49: Affiliate Dag 2012 Roger Dooley

Source: James Breeze@rogerdooley #AFD12 #Brainfluence

Page 50: Affiliate Dag 2012 Roger Dooley

Use baby images to attract and focus attention.

#30 @rogerdooley#AFD12 #Brainfluence

Page 51: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 52: Affiliate Dag 2012 Roger Dooley

Kantar Media@rogerdooley

#AFD12 #Brainfluence

Page 53: Affiliate Dag 2012 Roger Dooley

77%Free

Shipping

56%Free

Returns

Kantar Media@rogerdooley

#AFD12 #Brainfluence

Page 54: Affiliate Dag 2012 Roger Dooley

VS.

@rogerdooley#AFD12 #Brainfluence

Page 55: Affiliate Dag 2012 Roger Dooley

vs. 20¢@rogerdooley

#AFD12 #Brainfluence

Page 56: Affiliate Dag 2012 Roger Dooley

Use FREE offersinstead of very cheap

ones.

#64 @rogerdooley#AFD12 #Brainfluence

Page 57: Affiliate Dag 2012 Roger Dooley

Anchors

@rogerdooley#AFD12 #Brainfluence

Page 58: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 59: Affiliate Dag 2012 Roger Dooley

IrrelevantAnchors

Social Security # Estimated Price00-19 $1620-39 $2740-59 $2960-79 $3580-99 $56

Researcher: Ariely@rogerdooley#AFD12 #Brainfluence

Page 60: Affiliate Dag 2012 Roger Dooley

Photos via NASCAR, NFL

Value?@rogerdooley

#AFD12 #Brainfluence

Page 61: Affiliate Dag 2012 Roger Dooley

Even irrelevant numberscan create price anchors

- avoid low values.

#96 @rogerdooley#AFD12 #Brainfluence

Page 62: Affiliate Dag 2012 Roger Dooley

Socializing?

image credit: jessicaswanson.com

@rogerdooley#AFD12 #Brainfluence

Page 63: Affiliate Dag 2012 Roger Dooley

TheUltimatum

Game@rogerdooley

#AFD12 #Brainfluence

Page 64: Affiliate Dag 2012 Roger Dooley

Ultimatum Game Results

@rogerdooley#AFD12 #Brainfluence

Page 65: Affiliate Dag 2012 Roger Dooley

Effect of Social Conversation

@rogerdooley#AFD12 #Brainfluence

Page 66: Affiliate Dag 2012 Roger Dooley

To increase conversion, socialize first.

#40 @rogerdooley#AFD12 #Brainfluence

Page 67: Affiliate Dag 2012 Roger Dooley

Rude Interruption Justifies Bad

Behavior

@rogerdooley#AFD12 #Brainfluence

Page 68: Affiliate Dag 2012 Roger Dooley

What canceledrudeness effect?

@rogerdooley#AFD12 #Brainfluence

Page 69: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 70: Affiliate Dag 2012 Roger Dooley

Apologies really DO work. Apologize!

#86 @rogerdooley#AFD12 #Brainfluence

Page 71: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 72: Affiliate Dag 2012 Roger Dooley

What small change did this?

• Fair Price – Up 7%• Caring – Up 11%• Fair Treatment – Up 20%• Quality – Up 30%• Competency – Up 33%

@rogerdooley#AFD12 #Brainfluence

Page 73: Affiliate Dag 2012 Roger Dooley

“You can trust us to dothe job for you.”

#38@rogerdooley

#AFD12 #Brainfluence

Page 74: Affiliate Dag 2012 Roger Dooley

Personalizaton

Dear Roger,

I’ve got a deal…

@rogerdooley#AFD12 #Brainfluence

Page 75: Affiliate Dag 2012 Roger Dooley

Social Personalizatio

n

Social Personalizatio

n

@rogerdooley#AFD12 #Brainfluence

Page 76: Affiliate Dag 2012 Roger Dooley

The Doppelganger Effect

@rogerdooley#AFD12 #Brainfluence

Page 77: Affiliate Dag 2012 Roger Dooley

St. Bonaventure Universityhttp://www.becomingextraordinary.net/

(Courtesy: Hobsons)@rogerdooley

#AFD12 #Brainfluence

Page 78: Affiliate Dag 2012 Roger Dooley

St. Bonaventure Universityhttp://www.becomingextraordinary.net/

(Courtesy: Hobsons)

Page 79: Affiliate Dag 2012 Roger Dooley

Playboy: http://youtu.be/isjPpbmnaYo

Amazing use of Facebook data: http://www.takethislollipop.com/

Page 80: Affiliate Dag 2012 Roger Dooley

Untapped opportunity:Put your customer

in the ad.

@rogerdooley#AFD12 #Brainfluence

Page 81: Affiliate Dag 2012 Roger Dooley

Sellingto

Guys?@rogerdooley

#AFD12 #Brainfluence

Page 82: Affiliate Dag 2012 Roger Dooley

Impatient

Short Term Emphasis

-Margo Wilson and Martin Daly@rogerdooley

#AFD12 #Brainfluence

Page 83: Affiliate Dag 2012 Roger Dooley

Attractive Photo =

-4% Interest Rate

Marianne Bertrand et al, 2005

@rogerdooley#AFD12 #Brainfluence

Page 84: Affiliate Dag 2012 Roger Dooley

Test

Source:Ion

Interactive

Page 85: Affiliate Dag 2012 Roger Dooley

+95%

+35%Source:

IonInteractive

Page 86: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 87: Affiliate Dag 2012 Roger Dooley

Convert more guys with “mating triggers.”

#31 @rogerdooley#AFD12 #Brainfluence

Page 88: Affiliate Dag 2012 Roger Dooley

Decoy Marketing

@rogerdooley#AFD12 #Brainfluence

Page 89: Affiliate Dag 2012 Roger Dooley

Subscription Offer A

$59 – Internet Only

$125 – Internet & Print

From Predictably Irrational by Dan Ariely

@rogerdooley#AFD12 #Brainfluence

Page 90: Affiliate Dag 2012 Roger Dooley

Subscription Offer A

$59 – Internet Only (68)

$125 – Internet & Print (32)Predicted Revenue – $8,012

From Predictably Irrational by Dan Ariely@rogerdooley

#AFD12 #Brainfluence

Page 91: Affiliate Dag 2012 Roger Dooley

Subscription Offer B

$59 – Internet Only $125 – Print Only $125 – Internet & Print

From Predictably Irrational by Dan Ariely@rogerdooley

#AFD12 #Brainfluence

Page 92: Affiliate Dag 2012 Roger Dooley

Subscription Offer B

$59 – Internet Only (16)$125 – Print Only $125 – Internet & Print (85)Predicted Revenue – $11,444

From Predictably Irrational by Dan Ariely@rogerdooley

#AFD12 #Brainfluence

Page 93: Affiliate Dag 2012 Roger Dooley

Add a less attractive offer to boost sales of a similar

offer.

#8 @rogerdooley#AFD12 #Brainfluence

Page 94: Affiliate Dag 2012 Roger Dooley

More Decoy Marketing

@rogerdooley#AFD12 #Brainfluence

Page 95: Affiliate Dag 2012 Roger Dooley

@rogerdooley#AFD12 #Brainfluence

Page 96: Affiliate Dag 2012 Roger Dooley

@rogerdooley

@rogerdooley#AFD12 #Brainfluence

Page 97: Affiliate Dag 2012 Roger Dooley

Add a more expensive product to boost sales of a

lower priced one.

#9@rogerdooley

#AFD12 #Brainfluence

Page 98: Affiliate Dag 2012 Roger Dooley

Simple Fonts Convince

@rogerdooley#AFD12 #Brainfluence

Page 99: Affiliate Dag 2012 Roger Dooley

Simple Fonts Convince

@rogerdooley#AFD12 #Brainfluence

Page 100: Affiliate Dag 2012 Roger Dooley

Simple Fonts Convince

@rogerdooley#AFD12 #Brainfluence

Page 101: Affiliate Dag 2012 Roger Dooley

Use simple fonts to minimize perceived effort.

@rogerdooley#AFD12 #Brainfluence

#26

Page 102: Affiliate Dag 2012 Roger Dooley

“The most important word in the vocabulary of advertising is TEST.”

-David Ogilvy

@rogerdooley#AFD12 #Brainfluence

Page 103: Affiliate Dag 2012 Roger Dooley

Persuade and Convert with

NeuromarketingAffiliate Day 2012

Utrecht - May 31, 2012

Roger Dooley Dooley Direct, LLC

NeuroscienceMarketing.comRogerDooley.com

[email protected]@rogerdooley