Aetna Inc. University of Phoenix - Prior Learning Assessment ...

Course Number Course Title Delivery Method Course

YearCourse Length

Applicable Hours

Credits Recommended

University of Phoenix Equivalency

124 GROUP INSURANCE ASSIMILATION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

147 NEW HIRE PROVIDER RELATIONS TRAINING CLASSROOM01/2009-12/2009 75 0 0 NON-ACADEMIC

150DISABILITY OPERATIONS: DISABILITY SERVICE REPRESENTATIVE NEW HIRE PROGRAM CLASSROOM

01/2009-12/2009 120 0 0 NON-ACADEMIC

151DISABILITY OPERATIONS: NURSE CASE MANGER NEW HIRE PROGRAM CLASSROOM

01/2009-12/2009 120 0 0 NON-ACADEMIC

154 RBCO QBS HMO ACCOUNT RECONCILIATION (154) SELF-PACED01/2009-12/2009 160 0 0 NON-ACADEMIC

156 HMO CASH CONTROL UNIT (CCU) SELF-PACED01/2009-12/2009 30 0 0 NON-ACADEMIC

164 HMO NON-GROUP AR SELF-PACED01/2009-12/2009 150 0 0 NON-ACADEMIC

166 HMO SELF INSURED PBS SELF-PACED01/2009-12/2009 30 0 0 NON-ACADEMIC

*NOTE - THE FOLLOWING COURSEWORK MAY DUPLICATE PRE-EVALUATED CERTIFICATIONS/PROGRAMS LISTED ON THE APOLLO QUICKLIST. PRIOR LEARNING

PLA will not award credit for certifications or coursework that duplicates the content of credits earned through PLA, transfer credit, National Testing Program credit or University of Phoenix.

Credit Recommendation Guide (CRG)

The following courses have been evaluated by Corporate Articulation to potentially fulfill General Education or Elective credits for an Undergraduate Degree. In order to receive any of the credits recommended below, students should submit supporting documents to Prior Learning Assessment. For more information on PLA visit: ecampus.phoenix.edu/pla or contact the department toll free at 866-440-4707.

*NOTE: Fees are applicable for credits evaluated.

Aetna Inc.

Applicable Hours: Indicates the total amount of actual learning time. Any breaks or lunch time included in the initial clock hours have been removed.

University of Phoenix Equivalency: (General Education or Elective category to which credit can be applied)

Combinable: Courses may only be combined with courses of similar content, modality and General Education/Elective areas.

Non-Academic: Lack of college level theory and/or principle necessary for credit recognition. Company specific and skill-based training.

Too Few Hours: Courses/training that cannot receive credit because they are less than 1 hour total in length. Similar content in a 1(+) hour timeframe may be eligible for credit.

University of Phoenix - Prior Learning Assessment - Corporate Articulation

Clock hour to semester credit hour conversions are made based on current academic standards as outlined in the academic policy of the University.


YearCourse Length

Applicable Hours

Credits Recommended


167 RBCO HMO ELR ENROLLMENT (167) SELF-PACED01/2010-12/2010 16 0 0 NON-ACADEMIC

170 RBCO MM & SG TRADITIONAL ENROLLMENT (170) SELF-PACED01/2009-12/2009 128 0 0 NON-ACADEMIC

171TRADITIONAL SBM ELIGIBILITY PREMIUM /SERVICE TRAINING SELF-PACED

01/2009-12/2009 112.5 0 0 NON-ACADEMIC

173RBCO ISO TRADITIONAL (KEY/SELECT) SUMMARY BILLING (173) SELF-PACED

01/2009-12/2009 80 0 0 NON-ACADEMIC

176TRADITIONAL SBM ACCOUNTS RECEIVABLE TRAINING SELF-PACED

01/2009-12/2009 112.5 0 0 NON-ACADEMIC

182 NATIONAL ACCOUNT UNDERWRITING ANALYST CLASSROOM01/2009-12/2009 225 0 0 NON-ACADEMIC

183NATIONAL ACCOUNT UNDERWRITING CONSULTANT CLASSROOM

01/2009-12/2009 225 0 0 NON-ACADEMIC

253 AETNA PHARMACY MANAGEMENT (APM), HMO CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

267SIGNING ON TO THE CICS MAINFRAME SYSTEM, HMO CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

279COB V 1996 NAIC GROUP COORDINATION OF BENEFITS MODEL REGULATION, HMO CLASSROOM

01/2009-12/2009 3 3 COMBINABLE

INTERDISCIPLINARY/ ELECTIVE

280COB V DUPLICATE CLAIMS & RECONSIDERATIONS, HMO CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

283COB COORDINATION OF BENEFITS DETERMINING AETNA'S NORMAL BENEFITS, HMO CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


284 COB FAMILY INQUIRY, HMO CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

285 COB HMO CALCULATOR, HMO CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

301CUSTOMER SERVICE MEMBER INQUIRY (CSMINQ), HMO CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

342 FRAUD, HMO CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

347 GENERAL PROCEDURES, HMO CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

349 GET A VALID CUSTOMER, HMO CLASSROOM01/2009-12/2009 21 0 0 NON-ACADEMIC

352 GOLDEN MEDICARE PLAN OVERVIEW, HMO CLAIM CLASSROOM01/2009-12/2009 1 1 COMBINABLE


353GOLDEN MEDICARE PROCESSING PROCEDURES, HMO CLAIM CLASSROOM

01/2009-12/2009 6 6 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


358 HEALTHCARE BASICS, HMO CLASSROOM01/2009-12/2009 8 8 0.5


364 NATIONAL ACCOUNTS ELECTRONIC ELIGIBILITY CLASSROOM01/2009-12/2009 56

369 SRM AND FINANCIAL DOCUMENTS CLASSROOM01/2009-12/2009 15 0 0 NON-ACADEMIC

375 HMO EFT/ERA CONVERSION, HMO CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

376 HMO NETWORK MANAGEMENT, HMO CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

377 HMO STRATEGIC CONTRACT INQUIRY, HMO CLASSROOM01/2009-12/2009 2 2 COMBINABLE


381 HOSPITAL EMERGENCY ROOM, HMO CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

386 HOSPITAL SHORT PROCEDURE UNIT, HMO CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

391 INTEREST ON LATE CLAIM PAYMENTS, HMO CLASSROOM01/2009-12/2009 1 1 COMBINABLE


395 IPA DELEGATION PROCESSING, HMO CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

402 LEGISLATION, HMO CLASSROOM01/2009-12/2009 1 1 COMBINABLE


403 MACROS, HMO CLASSROOM01/2009-12/2009 2 2 COMBINABLE


405 MAKING CHANGES, HMO CLASSROOM01/2009-12/2009 15 0 0 NON-ACADEMIC

428 NETWORK MANAGEMENT OVERVIEW, HMO CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

435 ONLINE RESOURCES, HMO CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

465 PROVIDER INQUIRY MENU, HMO CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC

470 PROVIDER SPECIFIC SERVICES, HMO CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

471QPOS REFERRED COINSURANCE FLEX OPTIONS, HMO CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

472 QPOS SELF-INSURED OVERVIEW, HMO CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

473 QPOS SPECIALTY PROCESSING EXCEPTIONS, HMO CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

Course description cut off


YearCourse Length

Applicable Hours

Credits Recommended


474 QPOS USACCESS, HMO CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

476QUALITY POINT OF SERVICE (QPOS) OVERVIEW, HMO CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

477QUALITY POINT OF SERVICE (QPOS) PLAN SPECIFICS, HMO CLASSROOM

01/2009-12/2009 8 8 0.5


479 QUALITY REVIEW, HMO CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

482RECEIVED DATE GUIDELINES AND TURN AROUND TIME CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

486 REMIT CODES, HMO SELF-PACED01/2010-12/2010 5 0 0 NON-ACADEMIC

493 SELF INSURED HMO PLANS, HMO CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

495SERVICE CODES & RATES INQUIRY (PSRCINQ), HMO CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

496SHORT CHECK INQUIRY CLAIM CHECK BROWSE, HMO CLASSROOM

01/2009-12/2009 0 0 0 NON-ACADEMIC

502 SURCHARGE, HMO CLASSROOM01/2009-12/2009 1 1 COMBINABLE


507 THERAPIES/CHIROPRACTIC CARE, HMO CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

516 URSHI - STAY SEARCH FILE, HMO CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

530 SOLD CASE PROCEDURES CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

531 MENTOR TRAINING FOR NASS (531) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

532PROPOSAL WRITING FOR NATIONAL ACCOUNTS SALES SUPORT CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

548LIFE CLAIM OPERATIONS: LIFE CLAIM ANALYST NEW HIRE PROGRAM CLASSROOM

01/2009-12/2009 360 0 0 NON-ACADEMIC

584 CLAIM OFFICE WORKFLOW, HMO (584) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

590 MEDICARE INTEGRATION TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

863MASTERING WEB APPLICATION DEVELOPMENT USING VISUAL INTERDEV6 CLASSROOM

01/2009-12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY

895UPDATING SUPPORT SKILLS FROM MS WINDOWS NT 4.0 TO MS WINDOWS 2000 CLASSROOM



YearCourse Length

Applicable Hours

Credits Recommended


896DESIGNING A MS WINDOWS 2000 DIRECTORY SERVICES INFRASTRUCTURE CLASSROOM


897DESIGNING A MICROSOFT WINDOWS NETWORKING SERVICES INFRASTRUCTURE CLASSROOM

01/2009-12/2009 26 26 1.5 SCIENCE TECHNOLOGY

898PREINSTALLING & DEPLOYING MICROSOFT WINDOWS PROFESSIONAL CLASSROOM

01/2009-12/2009 6.5 6.5 COMBINABLE SCIENCE TECHNOLOGY

901INTRODUCTION TO PROGRAMMING WITH MS VISUAL BASIC 6 CLASSROOM


902CREATING AND MANAGING WEB SOLUTIONS USING MS FRONTPAGE 2000 CLASSROOM

01/2009-12/2009 13 13 0.5


903BUILDING SOLUTIONS FOR MS WINDOWS 2000 SERVER WITH VB CLASSROOM


906INTRODUCTION TO WEB DEVELOPMENT TECHNOLOGIES CLASSROOM

01/2009-12/2009 32.5 32.5 2


908DESIGNING A MICROSFT WIN2000 MIGRATION STRATEGY CLASSROOM


909 BASIC ADMINISTRATION OF WINDOWS 2000 CLASSROOM01/2009-12/2009 19.5 19.5 0.5 SCIENCE TECHNOLOGY

916WINDOWS 2000 NETWORK AND OPERATING SYSTEM ESSENTIALS CLASSROOM

01/2009-12/2009 19.5 19.5 0.5 SCIENCE TECHNOLOGY

917SUPPORTING MICROSOFT WINDOWS 2000 PROFESSIONAL AND SERVER CLASSROOM

01/2009-12/2009 32.5 32.5 2


918SUPPORTING A NETWORK INFRASTRUCTURE USING MICROSOFT WINDOWS 2000 CLASSROOM


923UPGRADING FROM MS EXCHANGE SERVER 5.5 TO MICROSOFT EXCHANGE 2000 CLASSROOM


924PLANNING COLLABORATIVE SOLUTIONS W/MS OFFICE XP CLASSROOM


943ADMINISTRATING MICROSOFT SYSTEM MANAGEMENT SERVER 2.0 CLASSROOM


944 DEPLOYING AND SUPPORTING MICROSFT SMS 2.0 CLASSROOM01/2009-12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY

945 ACCELERATED TRAINING FOR MS NT4 CLASSROOM01/2009-12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY

986BUILDING CISCO MULTILAYER SWITCHED NETWORKS CLASSROOM


987 BUILDING CISCO REMOTE ACCESS NETWORKS CLASSROOM01/2009-12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY

1023 CISCO INTERNETWORK TROUBLESHOOTING CLASSROOM01/2009-12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY


YearCourse Length

Applicable Hours

Credits Recommended


1221 DB2 CONCEPTS & FACILITIES (1221) CLASSROOM01/2010-12/2010 8 8 0.5 SCIENCE TECHNOLOGY

1222 DB2 QUERY MANAGEMENT FACILITY (1222) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

1224 DB2 SYSTEMS QUERY LANGUAGE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

1225DB2 STRUCTURED QUERY LANGUAGE FOR BSA'S (1225) CLASSROOM


1274 ENDEVOR CLASSROOM01/2010-12/2010 8 8 0.5


1313 DB2 APPLICATIONS PROGRAMMING WITH COBOL CLASSROOM01/2009-12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY

1315 MVS/JCL FOR NON PROGRAMMERS (1315) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

1316 MVS/ESA JCL AND UTILITIES CLASSROOM01/2009-12/2009 19.5 19.5 1 SCIENCE TECHNOLOGY

1317 VSAM FOR COBOL PROGRAMMERS CLASSROOM01/2009-12/2009 19.5 19.5 1 SCIENCE TECHNOLOGY

1320 C++ PROGRAMMING WORKSHOP CLASSROOM01/2009-12/2009 32.5 32.5 2 SCIENCE TECHNOLOGY

1326DEVELOPING SERVLETS & JSP'S USING VISUALAGE FOR JAVA CLASSROOM


1329WEBSPHERE APPLICATION SERVER ADMINISTRATION CLASSROOM


1330 OBJECT ORIENTED CONCEPTS CLASSROOM01/2009-12/2009 6.5 6.5 COMBINABLE SCIENCE TECHNOLOGY

1374 HTML - ADVANCED WEB PAGE DESIGN (1374) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

1375HTML - INTRODUCTION TO WEB PAGE DESIGN (1375) CLASSROOM

01/2010-12/2010 8 8 0.5


1423 JCL-MVS JOB CONTROL LANGUAGE (1423) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

1428 JCL FOR BSA'S (1428) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

1465 MANAGING CISCO NETWORK SECURITY CLASSROOM01/2009-12/2009 32.5 32.5 2


1614 OFFICE 2000: GETTING STARTED SELF-PACED01/2009-12/2009 4 4 COMBINABLE


1615 OFFICE 2000: EDITING TEXT AND PRINTING SELF-PACED01/2009-12/2009 4 4 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


1616 OFFICE 2000: TEXT AND DOCUMENT FORMATS SELF-PACED01/2009-12/2009 4 4 COMBINABLE


1620 OFFICE 2000: INTRODUCTION TO POWERPOINT SELF-PACED01/2009-12/2009 4 4 COMBINABLE


1627OBJECT-ORIENTED ANALYSIS AND DESIGN: SYSTEM SELF-PACED

01/2009-12/2009 4 4 COMBINABLE SCIENCE TECHNOLOGY

1651 POWERPOINT 2000 MOUS: PRESENTATIONS SELF-PACED01/2009-12/2009 4 4 COMBINABLE


1654 POWERPOINT 2000 MOUS: CUSTOM SLIDES SELF-PACED01/2009-12/2009 3 3 COMBINABLE


1677 PHOTOSHOP: COLORS, BRUSHES, AND PRINTING SELF-PACED01/2010-12/2010 3 3 COMBINABLE


1689 PROJECT 2000 MOUS: STARTING A PROJECT SELF-PACED01/2009-12/2009 5 5 COMBINABLE


1723 RPG IV PROGRAMMING: MAINTAINING THE PAST SELF-PACED01/2009-12/2009 2 2 COMBINABLE


1819TSO - INTRODUCTION TO TSO FOR PROGRAMMERS (1819) CLASSROOM

01/2009-12/2009 0 0 0 NON-ACADEMIC

1820 TSO FOR NON-PROGRAMMERS (1820) CLASSROOM01/2010-12/2010 0 0 0 NON-ACADEMIC

1836 VISUAL BASIC 6.0: LISTS AND MORE CONTROLS SELF-PACED01/2009-12/2009 6 6 COMBINABLE SCIENCE TECHNOLOGY

1851 VBSCRIPT INTRODUCTION CLASSROOM01/2009-12/2009 0 0 0 NON-ACADEMIC

1886 WORD 2000 MOUS EXPERT: PAGE FORMATTING SELF-PACED01/2009-12/2009 4 4 COMBINABLE


1887WORD 2000 MOUS EXPERT: MANAGING DOCUMENTS SELF-PACED

01/2009-12/2009 4 4 COMBINABLE


1889 WORD 2000 MOUS EXPERT: ADVANCED FEATURES SELF-PACED01/2009-12/2009 5 5 COMBINABLE


1897 WORD 2000 MOUS: PAGE FORMAT ANMD PRINTING SELF-PACED01/2009-12/2009 4 4 COMBINABLE


1912SUPPORTING WINDOWS 2000 PROFESSIONAL HELP DESK CLASSROOM

01/2009-12/2009 6.5 6.5 COMBINABLE


1983 XML INTRODUCTION (1983) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

2089COMPLAINTS & APPEALS TRACKING SYSTEM (CATS) CSP TRAINING, ACAS/HMO (2089) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

2097 ERISA COMPLIANCE TRAINING, ACAS/HMO(2097) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


2106 EVIDENCE OF INSURABILITY CLASSROOM01/2009-12/2009 2 2 COMBINABLE


2135 EVENT TRACKING (HMO) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

2147 COB AND MOTOR VEHICLE ACCIDENTS (MVA) CLASSROOM01/2009-12/2009 3 3 COMBINABLE


2148 ONLINE REFERENCES HMO CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

2149 COB & MEDICARE (HMO) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

2150 COB SPECIALTY PROCESSING EXCEPTIONS (HMO) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

2180

AMBULATORY PAYMENT CLASSIFICATIONS MANDATE FOR OUTPATIENT HOSPITAL INTRODUCTION, HMO (2180) SELF-PACED

01/2010-12/2010 4 4 COMBINABLE


2181AETNA NATURAL PRODUCTS AND SERVICES PROGRAM (2181) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

2185ELECTRONIC FUND TRANSFER (EFT), ACAS/HMO (2185) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

2191 URGENT CARE - CSP, HMO (2191) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


2191 URGENT CARE - CSP, HMO (2191) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

2192OUTBOUND CALL SURVEY TRAINING, ACAS/HMO (2192) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

2202CONFIDENTIALITY (RELEASE OF MEMBER INFORMATION) (2202) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

2203IN-NETWORK DEDUCTIBLE AND PERCENTAGE CO-PAY FOR CSPS, HMO (2203) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

2209 HMO CSP BIG 3 CLASSROOM01/2009-12/2009 24 24 1.5


2210 REACH FOR THE STARS (2210) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

2211 HOSPITAL CONTRACTS TRAINING CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

2217 COB WASHINGTON STATE CLASSROOM01/2009-12/2009 7.5 7.5 0.5


2218MEDICAL CLAIMS EXISTING, TRADITIONAL TO MANAGED CHOICE CLASSROOM

01/2009-12/2009 80 0 0 NON-ACADEMIC

2231 XPEDITER - DEBUGGING ON TSO CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


2233DB2 CONCEPTS AND SYSTEM QUERY LANGUAGE (2233) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

2247 EFT HISTORY - DISABILITY SELF-PACED01/2009-12/2009 1 1 COMBINABLE


2256

MEMBER SERVICE WORKBENCH - MSW SUBS/MEMB SCREENS TRAINING FOR CSPS/SCS (2256) SELF-PACED

01/2009-12/2009 0.5 0 0 NON-ACADEMIC

2263 OUTPATIENT SURGERY AND FACILITIES CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

2271 QUALITY ACADEMY: BASIC QUALITY TRAINING CLASSROOM01/2009-12/2009 17.5 0 0 NON-ACADEMIC

2272QUALITY ACADEMY: QUALITY RESULTS PROCESS-TOOLS AND TECHNIQUES FOR TEAM FACILITATION CLASSROOM

01/2009-12/2009 17.5 17.5 1


2273 PRICING MEDICAL CLAIMS I CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

2274 PRICING MEDICAL CLAIMS II CLASSROOM01/2009-12/2009 2 2 COMBINABLE


2276 EZENROLL TRAINING (2276) SELF-PACED01/2010-12/2010 3 0 0 NON-ACADEMIC

2277 NORTH CENTRAL ALC ADMINISTRATION TRAINING SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

2279 QUALITY ANALYST TRAINING PROGRAM CLASSROOM01/2009-12/2009 24 24 1.5


2281 INPATIENT/OUTPATIENT HOSPITAL REFRESHER CLASSROOM01/2009-12/2009 2 2 COMBINABLE


2305AETNATRAK - FULFILLMENT ORDERING SYSTEM (2305) SELF-PACED

01/2010-12/2010 0.5 0 0 NON-ACADEMIC

2307 HMO TRAINING FOR NON-ACS STAFF CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

2314 DAF DATA ACCESS FACILITY (2314) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

2319 TRADITIONAL PRECERTIFICATION(2319) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

2326 WORK SPACE CHANGES VIA E.SERVICE CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

2344 FIRST CALL RESOLUTION - AWARENESS (2344) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

2348 TRADITIONAL CLAIM SYSTEM OVERVIEW CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


2349 BIS HMO SC CLASS - CSP TO CBS CLASSROOM01/2009-12/2009 64 64 4


2350 BIS KANSAS EXCEPTIONS TRAINING CLASSROOM01/2009-12/2009 8 8 0.5


2379 MEDICAL SERVICES - REGIONAL ROLLOUT (2379) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

2384GOLDEN MEDICARE INPATIENT CLAIM PROCESSING, HMO CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

2386GOLDEN MEDICARE OUTPATIENT CLAIM PROCESSING, HMO CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

2389 ASO L&P ILINC SOFT SKILLS (2389) SELF-PACED01/2010-12/2010 16 16 1


2443 ADVANCE DIRECTIVES (2443) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

2453 EXISTING TRADITIONAL CBS TO HMO CBS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

2467 RBCO INPATIENT HOSPITAL TRAINING (2467) CLASSROOM01/2009-12/2009 72 0 0 NON-ACADEMIC

2473 MANAGED CARE MONITOR USER GUIDE (2473) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

2481 COB REFRESHER CLASSROOM01/2009-12/2009 1 1 COMBINABLE


2483 ACAS THERAPY AUTOMATION (2483) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

2485 KEEPING AND MAKING THE COMMITMENT CLASSROOM01/2009-12/2009 1 1 COMBINABLE


2497 COMPLAINTS & APPEALS TRAINING CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

2500 QUIMP REFRESHER COURSES CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

2511 ARL-KEEPING THE COMMITMENT CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


2519IN-NETWORK DEDUCTIBLE AND PERCENTAGE CO-PAY FOR CBSS, HMO (2519) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

2522 ARL-REACHING FOR THE STARS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

2538 DENTAL DELAYED CLAIM INTEREST CLASSROOM01/2009-12/2009 2 2 COMBINABLE


2547

ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED PREMIUM RECONCILIATION ANALYSTS - DAY 1 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


2548


01/2009-12/2009 0 0 0 TOO FEW HOURS

2549


01/2009-12/2009 0 0 0 TOO FEW HOURS

2550


01/2009-12/2009 0 0 0 TOO FEW HOURS

2552 RBCO TRAIN THE TRAINER SKILLS PART I (2552) CLASSROOM01/2009-12/2009 24 24 1.5


2573 SCORECARD LOOK & FEEL CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

2580 DRAFT RESEARCH CLASSROOM01/2009-12/2009 1 1 COMBINABLE


2603MEDICAL SERVICES STRATEGY - CERTIFICATION (2603) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

2605 BIS HMO NEW HIRE CBS CLASSROOM01/2009-12/2009 360 0 0 NON-ACADEMIC

2632

ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED CONTACT ONE / CUSTOMER SERVICE ASSOCIATES CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

2635 HEWITT TRAINING CLASSROOM01/2009-12/2009 2 2 COMBINABLE


2636 NATIONAL ACCOUNTS WSF2R SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

2672

ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED CORE AND REGIONAL COLLECTIONS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

2680ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED CORE AND REGIONAL CCU CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

2710SELECT ACCOUNT GROUP INSURANCE PRODUCT PRE-TEST (2710) SELF-PACED

01/2009-12/2009 0.2 0 0 TOO FEW HOURS

2711 TESTLINC (2711) SELF-PACED01/2009-12/2009 2 2 COMBINABLE


2712 URGENT CARE, TRADITIONAL CLAIM (2712) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

2713 URGENT CARE, TRADITIONAL CSP (2713) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

2715 EZENROLL INTERNAL USE SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


2716 FIRST CALL RESOLUTION AWARENESS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

2720 ARL-MANAGED CHOICE PROCESSING CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

2721 PROVIDER CONTRACT SCREEN INQUIRY SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

2727INTERPRETING PRIMARY CARRIER EXPLANATION OF BENEFITS (EOB) (2727) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


2736 ARL-TRANSITION CBS TO CSP CLASSROOM01/2009-12/2009 80 0 0 NON-ACADEMIC

2745MANAGED CARE MONITOR ONLINE TUTORIAL: MODELS (2745) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

2750DIVERSITY - CREATING AN INCLUSIVE - PRODUCTIVE WORK ENVIRONMENT (2750) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE SOCIAL SCIENCE

2759 HMO OVERVIEW - TWO DAY CLASSROOM01/2009-12/2009 16 16 1


2762 HMO OVERVIEW - FOUR DAY CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

2765 HMO OVERVIEW - LEVEL 2 TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

2810 ARL-TRS PLAN SPECIFIC CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

2824 LEARNLINC ADMINISTRATION SELF-PACED01/2009-12/2009 2 2 COMBINABLE


2840 NA PSS AETNA HEALTHFUND SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

2841NATIONAL ACCOUNTS TRADITIONAL ELR END TO END CHECKLIST SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

2849 SUBMITTED VIEW, DENTAL (2849) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

2866RBCO NEW HIRE HMO CLAIMS BENEFIT SPECIALISTS (2866) CLASSROOM

01/2009-12/2009 400 0 0 NON-ACADEMIC

2873NATIONAL ACCTS PLAN ADMINISTRATION TRAINING (2873) CLASSROOM

01/2009-12/2009 35 35 2


2880 RBCO HMO FOUNDATIONS (#2880) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

2881 RBCO HMO ENROLLMENT (#2881) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

2894 BIS-TEMP HMO CSP CLASSROOM01/2009-12/2009 224 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


2906 DELETING & SEGMENTING EXPENSE LINES (2906) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

2907 NY HCRA SURCHARGE (2907) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


2911 ISO AETNA HEALTH FUND BASICS SELF-PACED01/2009-12/2009 2 2 COMBINABLE


2917 NAPSS OE HMO PAPER SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

2918 USE CASE WORKSHOP (2918) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

3658 PHASE 2-ACAS THERAPY ENHANCEMENT( 3658) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

3667 NAPSS SOURCE ONE REFRESHER TRAINING SELF-PACED01/2009-12/2009 7.5 0 0 NON-ACADEMIC

3668 NAPSS SOURCE ONE NEW USER TRAINING SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

3669 SOURCE ONE NEW USER TRAINING SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

3673 RBCO HMO NEW HIRE CSP TRAINING (3673) CLASSROOM01/2009-12/2009 320 0 0 NON-ACADEMIC

3677PROFESSIONAL SALES NEGOTIATIONS TRAINING (3677) CLASSROOM

01/2009-12/2009 12 12 0.5


3679 DENTAL REFERRAL GUIDELINES CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

3686 HMO PRODUCT/GEBAR SELF-PACED01/2009-12/2009 3 0 0 NON-ACADEMIC

3687 PHC MAPPING SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

3708JACKSONVILLE TSU ORAL SURGERY WORKFLOW TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

3713 ACS INCENTIVE PROGRAM CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

3715 COVERAGE CARD INQUIRY (CCI) FOR CSPS CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

3732 RATES INQUIRY REPORTING TOOL SELF-PACED01/2009-12/2009 15 0 0 NON-ACADEMIC

3733 RATES INQUIRY TRACKING TOOL CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

3750ON TARGET WITH PERFORMANCE MANAGEMENT (3750) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


3771ADM - VENDOR MANAGEMENT PART 2 20030115.SR.1 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

3783 ARL-TC OC PROCESSING CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

3791NEW HIRE CUSTOMER SERVICE PROFESSIONAL, TRADITIONAL CLASSROOM

01/2009-12/2009 480 0 0 NON-ACADEMIC

3806

REINFORCEMENT-BASED LEADERSHIP FOR REGIONAL BUSINESSES CUSTOMER OPERATIONS (3806) CLASSROOM

01/2009-12/2009 24 24 1.5


3809 DENTAL DMO OVERVIEW (3809) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

3831RUMBA MISSION: HMO ENROLLMENT CHANGES (3831) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

3832 NAPSS E.PUBLISHING HMO SELF-PACED01/2009-12/2009 16 0 0 NON-ACADEMIC

3833 FUNDING ARRANGEMENTS (3833) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

3839 MD DSR CSR TRAINING #3839 CLASSROOM01/2009-12/2009 14 0 0 NON-ACADEMIC

3840 CONSOLIDATED BILLING (3840) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


3841 MD DSR NEW HIRE #3841 CLASSROOM01/2009-12/2009 120 0 0 NON-ACADEMIC

3843 KEY/SELECT (MMA) CLIENT SERVICE TEAM SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

3844 RBCO TESTLINC FOR TRAINERS (3844) SELF-PACED01/2009-12/2009 2 2 COMBINABLE


3855PERSONAL CHANGE MANAGEMENT FOR MANAGERS CLASSROOM

01/2009-12/2009 4 4 COMBINABLE


3857 HIPAA PRIVACY DMD (3857) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

3862 ISO HMO E.PUBLISHING (3862) SELF-PACED01/2010-12/2010 16 16 0.5


3865 RISK ADJUSTMENT PROCESSING SYSTEM (RAPS) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

3866RAPS-RISK ADJUSTMENT PROCESSING SYSTEM (3866) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

3867 CLEAR CLAIM CONNECTION+ SELF-PACED01/2009-12/2009 1 1 COMBINABLE


3870 NACO LEARNLINC REFRESHER LEVEL 1 (3870) SELF-PACED01/2009-12/2009 1.5 1.5 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


3875 EC EDI 834 TECHNICAL TRAINING CLASSROOM01/2009-12/2009 28 0 0 NON-ACADEMIC

3881 NISS REPORTING CLASSROOM01/2009-12/2009 2.5 2.5 COMBINABLE


3883 SECURED PHYSICIAN WEB SITE DEMONSTRATION SELF-PACED01/2009-12/2009 1 1 COMBINABLE


3890HMO PRE-EXISTING CONDITIONS (PXC) RIDER TRAINING (3890) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

3895 HRIS ORGANIZATION HIERARCHY (3895) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

3896WEQ FUNCTION FOR LONG TERM CARE SIR IMAGING CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

3913 NEW BUSINESS LIFE CYCLE (3913) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

3916STRATEGIC CONTRACT MANAGER 101 - SOUTHERN CALIFORNIA CLASSROOM

01/2009-12/2009 5 5 COMBINABLE


3921PHARMACY TRAINING FOR MIDDLE MARKET SALES SUPPORT AND UNDERWRITING CLASSROOM

01/2009-12/2009 2.5 0 0 NON-ACADEMIC

3931MIDDLE MARKET SALES SUPPORT NEW HIRE TRAINING CLASSROOM

01/2009-12/2009 160 0 0 NON-ACADEMIC

3932IMAGING REPORTS & WORKFLOW FOR LONG TERM CARE CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


3953 HIPAA PRIVACY (3953) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


3954HIPAA 835 SYSTEM ENHANCEMENTS FOR CSPS (3954) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

3955HIPAA 835 SYSTEM ENHANCEMENTS FOR CBSS (3955) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

3956HIPAA 835 SYSTEM ENHANCEMENTS FOR COB (3956) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


4011ACHIEVING PROFITABLE GROWTH PROGRAM (4011) CLASSROOM

01/2009-12/2009 18 1 COMBINABLE


4023 PRIVACY MANAGER TRAINING (4023) SELF-PACED01/2010-12/2010 5 5 COMBINABLE


4024CATS TRAINING MODULE I - SECURITY ACCESS, NAVIGATING, & SEARCHING IN CATS (4024) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

4054SIR IMAGING FOR LIFE & BENEFICIARY MANAGEMENT CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

4071LONG TERM CARE NEW SYSTEM: TRAIN THE TRAINER CLASSROOM

01/2009-12/2009 4 4 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


4074 TEAM SERVICES INTRODUCTION CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

4085PROFITABLE GROWTH THROUGH EFFECTIVE MARKETING CLASSROOM

01/2009-12/2009 21 21 1


4088WAGE HOUR COMPLIANCE AND TIME REPORTING FOR MANAGERS (4088) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

4089TIME REPORTING FOR NON-EXEMPT AND HOURLY EMPLOYEES (4089) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

4090GROUP INSURANCE HIPAA & PRIVACY TRAINING (4090) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


4102 TRADITIONAL TRUST PBC CLASSROOM01/2009-12/2009 1 1 COMBINABLE


4103 SOURCE ONE ID CARD QR PROCESS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

4104 GROUP INSURANCE LIFE RATING MODEL CLASSROOM01/2009-12/2009 2 2 COMBINABLE


4105GROUP INSURANCE LTD RENEWAL UNDERWRITING TRAINING CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


4126ADS SHORT TERM DISABILITY NEW HIRE TRAINING (4126) CLASSROOM

01/2009-12/2009 200 0 0 NON-ACADEMIC

4127TRAIN THE TRAINER - LTCAS SYSTEM IMPLEMENTATION CLASSROOM

01/2009-12/2009 4 4 COMBINABLE


4134INDIVIDUAL, SMALL GROUP AND MEDICAID MARKETS BROKER LIASON TRAINING (4134) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

4137HIPAA 835 SYSTEM ENHANCEMENTS FOR CBSS (4137) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

4140HIPAA 835 SYSTEM ENHANCEMENTS FOR COB (4140) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

4151RBCO MIDDLE MARKET ISO TRUST DRAFTING (4151) SELF-PACED

01/2009-12/2009 77 0 0 NON-ACADEMIC

4162AETNA HEALTH ANALYTICS SAS USER GROUP (4162) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

4176ORTHODONTIC REPETITIVE PAYMENTS (ORP) TRAINING (4176) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

4183 AETNA CHOICE POS II - CLAIMS (4183) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

4193 MANAGING CORPORATE REPUTATION (4193) CLASSROOM01/2009-12/2009 16 16 1


4195NACO HMO CUSTOMER SERVICE NEW HIRE TRAINING(4195) CLASSROOM

01/2009-12/2009 400 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


4203RAPS-RISK ADJUSTMENT PROCESSING SYSTEM-ENROLLMENT ERROR CORRECTION (4203) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

4216CATS TRAINING MODULE II - PROCESS, ROUTE, ADD, IMAGE, AND DIARY IN CATS (4216) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

4217MM REMITTANCE IMAGING (ILIAD ONLINE BROWSER) (4217) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


4218 NACO AETNA NAVIGATOR (4218) CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

4222 NETBUS OVERVIEW-NO. AND SO. CALIFORNIA SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

4225NA ACCOUNT EXECUTIVE TRAINING CONFERENCE (4225) CLASSROOM

01/2009-12/2009 60 0 0 NON-ACADEMIC

4226CPE AETNA HEALTHFUND & RX INTEGRATION TRAIN-THE-TRAINER SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

4227 PROVIDER SERVICES REFERRAL TRAINING (4227) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


4245RAPS-RISK ADJUSTMENT PROCESSING SYSTEM - PROVIDER ERROR CORRECTION (4245) SELF-PACED

01/2009-12/2009 2 2 COMBINABLE


4246SRM BASICS FOR MIDDLE MARKET SALES CONSULTANTS CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


4248 AETNA VOICE ADVANTAGE TRAINING (4248) SELF-PACED01/2009-12/2009 0.5 0 0 NON-ACADEMIC

4258 HMO COB INPUT SCREEN TRAINING(4258) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

4259 LEGISLATION - OLR TRAINING (4259) SELF-PACED01/2010-12/2010 0.5 0 0 NON-ACADEMIC

4260HIPAA 835 JULY ENHANCEMENTS TRAINING FOR CBS (4260) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


4261HIPAA 835 JULY ENHANCEMENTS TRAINING FOR CSP (4261) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


4263 RBCO PSS REACH FOR THE STARS (4263) CLASSROOM01/2009-12/2009 8 8 0.5


4269 ACAS MULTIPLE OVERRIDES (4269) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

4281KEY ACCOUNT ACCOUNT MANAGER INSTALLATION TRAINING CLASSROOM

01/2009-12/2009 20 20 1


4297 PADU OVERVIEW CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

4302NACO DIVERSITY- FOLLOW-UP FOR NAT'L ACCTS (4302) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


4303 EA OVERVIEW CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

4309NETWORK FRAUD AWARENESS TRAINING-WEST REGION SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

4311SPECIAL SERVICES MANAGEMENT TRAINING FOR ELIGIBILITY CLASSROOM

01/2009-12/2009 2.5 0 0 NON-ACADEMIC

4313 CAQH- MA AND NH CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


4323 DUPLICATE CLAIM TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

4326RAPS (RISK ADJUSTMENT PROCESSING SYSTEM) GENERAL OVERVIEW (4326) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


4338 POWERFUL EXECUTIVE PRESENTATIONS (4338) CLASSROOM01/2010-12/2010 16 16 1 COMMUNICATION ARTS

4339 CLEAR CLAIM CONNECTION- SOUTHEAST REGION CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

4368 CREATING CLARITY & FOCUS, NORTHEAST CLASSROOM01/2009-12/2009 16 16 1


4378NACO TAMPA-COB VERIFICATION & WORK FLOW (4378) CLASSROOM

01/2009-12/2009 32 0 0 nON-ACADEMIC

4382 R & C NON-PAR PROVIDER REDUCTION (4382) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

4391 INTRODUCTION TO LONG TERM DISABILITY (4391) SELF-PACED01/2010-12/2010 0.8 0 0 TOO FEW HOURS

4391 INTRODUCTION TO LONG TERM DISABILITY (4391) SELF-PACED01/2010-12/2010 0.8 0 0 TOO FEW HOURS

4392 INTRODUCTION TO SHORT TERM DISABILITY (4392) SELF-PACED01/2010-12/2010 1 0 0


4394KEY ACCOUNT ACCOUNT MANAGER RENEWAL TRAINING CLASSROOM

01/2009-12/2009 20 0 0 NON-ACADEMIC

4401 VOLUNTARY LIFE CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


4403 MANAGING PERFORMANCE PROBLEMS (4403) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


4403 MANAGING PERFORMANCE PROBLEMS (4403) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


4405LONG TERM DISABILITY (LTD) CONTRACT AND SERVICES (4405) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


4417 NERVE CONDUCTION SEMINAR CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


4425NORTH CENTRAL CLEAR CLAIM CONNECTION & AST CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

4435 STAY CURRENT - GET A LEG UP ON HIPAA CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

4436 IDENTITY THEFT CLASSROOM01/2009-12/2009 2 2 COMBINABLE


4440 START TO FINISH - NORTH CENTRAL CLASSROOM01/2009-12/2009 2 2 COMBINABLE


4448 SMART FRONT END WEB - NORTH CENTRAL CLASSROOM01/2009-12/2009 1 1 COMBINABLE


4467AETNA HEALTHFUND FAMILY OF PRODUCTS - WEBCAST SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

4468MANAGING DIVERSITY, VALUING DIFFERENCE (4468) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


4472LONG TERM DISABILITY CORE AND BUY UP UNDERWRITING CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


4474 DB2 - ADVANCED (4474) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

4482

INDIVIDUAL, SMALL GROUP AND MEDICAID MARKETS QUOTING AND RENEWAL SYSTEM TRAINING (4482) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

4487 UNDERSTANDING PHARMACY TERMS (4487) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

4489 TRAIN THE TRAINER (4489) CLASSROOM01/2009-12/2009 24 24 1.5


4494 ZZZZZZZZZZZ CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

4498 HMO - BALANCE BILLING (4498) CLASSROOM01/2009-12/2009 16 16 1


4499 GROUP LIFE & DISABILITY MANUAL RATES & RISK CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

4502HMO COB JULY 2003 SYSTEM ENHANCEMENT (4502) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

4504NACO NATIONAL ACCOUNTS LEVEL II ILINC TTT (4504) SELF-PACED

01/2009-12/2009 3 3 COMBINABLE


4505VOLUNTARY AND SUPPLEMENTAL GROUP LIFE INSURANCE PRODUCTS (4505) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE NON-ACADEMIC

4509 M-A NETWORK REFERENCE TOOL SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

4518EFFECTIVE PRESENTATION SKILLS NA FIELD & SERVICE - 4518 CLASSROOM

01/2009-12/2009 16 16 1 COMMUNICATION ARTS


YearCourse Length

Applicable Hours

Credits Recommended


4519DB2 APPLICATION PROGRAMMING FOR JAVA PROGRAMMERS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

4520SHORT TERM DISABILITY (STD) CONTRACT AND SERVICES (4520) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

4522VOCATIONAL REHABILITATION INTRODUCTION (4522) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


4556 JAVA - ADVANCED JAVA PROGRAMMING (4556) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

4578RBCO NEW HIRE MEDICARE ADVANTAGE FOR CLAIMS BENEFIT SPECIALISTS (4578) CLASSROOM

01/2009-12/2009 480 0 0 NON-ACADEMIC

4582 LINKING DIVERSITY TO BUSINESS PERFORMANCE CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

4597EPDB PROVIDER BUSINESS GROUP (CAPITATED PROVIDER INQUIRY)(4597 ) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

4609 STRATEGIC CONTRACTS PRICER A (4609) SELF-PACED01/2010-12/2010 2 2 COMBINABLE


4610 STATE OF HAWAII/MDX HAWAII SYSTEMS TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

4613 DENIAL LETTER TRAINING WORKSHOP CLASSROOM01/2009-12/2009 4 4 COMBINABLE


4616 TITLE 10 CALIFORNIA COMPLIANCE TRAINING CLASSROOM01/2009-12/2009 2 2 COMBINABLE


4617 NEGOTIATING SUCCESSFUL SOLUTIONS CLASSROOM01/2009-12/2009 12 12 0.5


4620 CREATING CLARITY & FOCUS, SOUTHWEST CLASSROOM01/2009-12/2009 16 16 1


4628 SE REGION PDS/CM TRAINING SESSION CLASSROOM01/2009-12/2009 5 0 0 NON-ACADEMIC

4629PREMIUM WAIVER INTRODUCTION AND REDESIGN (4629) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


4630 AETNA RISK MANAGEMENT (4630) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

4631 HSS DRG/APC GROUPERS (4631) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

4632 AETNA NAVIGATOR TRAINING FOR CSP'S (4632) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

4633 SE REGION MCAP EFFECTIVENESS TRAINING CLASSROOM01/2009-12/2009 6 6 COMBINABLE


4634SE REGION NETWORK SMART FRONT END TRAINING SELF-PACED

01/2009-12/2009 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


4637AEXCEL PRODUCT TRAINING - SOUTHWEST REGION CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

4638 AETNA EMPLOYEE SAFETY (4638) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

4643 AETNA ERGONOMICS (4643) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

4654MODULE 1: ARTICULATING ARCHITECTURE GOALS AND SERVICES CLASSROOM

01/2009-12/2009 8 8 0.5


4655 MODULE 2: CONSULTING SKILLS FOR ARCHITECTS CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

4660MODULE 3: ARCHITECT/CLIENT ENGAGEMENT MANAGEMENT CLASSROOM

01/2009-12/2009 16 16 1


4661 AEXCEL (4661) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

4662AETNA HEALTHFUND WITH DENTAL/ AETNA DENTALFUND (4662) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

4665AETNA HEALTHFUND: A CONSUMER-DIRECTED PLAN (4665) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

4669MILLIMAN CARE GUIDELINES RECOVERY FACILITY, HOME CARE AND DISCHARGE PLANNING #4669 CLASSROOM

01/2009-12/2009 8 8 0.5


4694 COST BENEFIT ANALYSIS FORM - SCM CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

4698AUDIT POLICY, PROCEDURE AND TOOLS WORKSHOP CLASSROOM

01/2009-12/2009 6 6 COMBINABLE


4710 MEDICARE CLASSROOM01/2009-12/2009 7.5 7.5 0.5


4711SMART FRONT END ENHANCEMENTS - SEPTEMBER 2003 SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

4712 EPDB/SFE ENHANCEMENT TRAINING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

4714 BENEFIT COVERAGE WORKFLOW CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

4716QUALITY INTERACTIONS: A PATIENT-BASED APPROACH TO CROSS-CULTURAL CARE (4716) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

4725NONPARTICIPATING FACILITY FEE SCHEDULE (4725) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

4727 NETBUS OVERVIEW SELF-PACED01/2009-12/2009 2 2 COMBINABLE


4730 FAMILY ID CARDS (4730) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


4733 LTC NEW HIRE ORIENTATION CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

4742PLAN ADMINISTRATION & ASSESSMENT TOOL (PAAT) (4742) SELF-PACED

01/2009-12/2009 1.5 1.5 COMBINABLE


4752CORONARY ARTERY DISEASE FUNDAMENTALS #4752 CLASSROOM

01/2009-12/2009 9 9 0.5

PHYSICAL/BIOLOGICAL SCIENCE

4753HEALTH CARE PROFESSIONAL TOOLKIT INTRO - WEST REGION CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

4754SMALL GROUP LIFE AND DISABILITY PACKAGED PRODUCT (4754) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


4761 DISABILITY TELEPHONE SKILLS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

4762PRECERTIFICATION PROCEDURES WHEN AETNA PAYS SECONDARY (4762) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

4763CALIFORNIA HMO/MEDICARE MEMBER/PROVIDER REQUEST FOR A PCP CHANGE (4763) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

4768CUSTOMER SERVICE QUALITY CERTIFICATION (DENTAL PRODUCT) (4768) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

4769CUSTOMER SERVICE QUALITY CERTIFICATION (TRADITIONAL PRODUCT) (4769) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

4770CUSTOMER SERVICE QUALITY CERTIFICATION (HMO PRODUCT) (4770) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

4771CUSTOMER SERVICE QUALITY CERTIFICATION (GENERAL KNOWLEDGE) (4771) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

4784 ACAS OVERPAYMENT RECOVERY (4784) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

4806 NETWORK REFERENCE TOOL/PDS CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

4807 PREMIUM WAIVER - DISABILITY CLASSROOM01/2009-12/2009 3 3 COMBINABLE


4808 CCI OVERVIEW FOR LIFE CLAIMS CLASSROOM01/2009-12/2009 2 2 COMBINABLE


4809 LIFE CLAIM SYSTEM TRAINING CLASSROOM01/2009-12/2009 2 2 COMBINABLE


4810 PERFORMANCE BASED OBJECTIVES (4810) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


4811 FRONT-END ANALYSIS (4811) SELF-PACED01/2009-12/2009 1.5 1.5 COMBINABLE


4816 SCM NETWORK TRAINING CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


4823 PHYSICIAN SETTLEMENT OVERVIEW CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

4828 BENEFICIARY DETERMINATION CLASSROOM01/2009-12/2009 4 4 COMBINABLE


4829 PROOF OF DEATH CLASSROOM01/2009-12/2009 3 3 COMBINABLE


4831 DEMO OF PHYSICIAN WEBSITE ON WEBCAST CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

4850 RETIREE MARKETS - NEW PRODUCTS (4850) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

4852CLINICAL DURATION GUIDELINES ENHANCEMENT (4852) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


4857NACO AETNA QUALITY BASIC TRAINING AND PROCESS IMPROVEMENT (4857) CLASSROOM

01/2009-12/2009 24 24 1.5


4861FUNERAL HOME ASSIGNMENTS & RE-ASSIGNMENTS CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


4863 FINE TUNING THE HEALTH DELIVERY MATRIX CLASSROOM01/2009-12/2009 4 4 COMBINABLE


4867 LTC SALES SPECIALIST ORIENTATION CLASSROOM01/2009-12/2009 86 0 0 NON-ACADEMIC

4873 NC NETWORK PROVIDER BUSINESS GROUPINGS CLASSROOM01/2009-12/2009 2 2 COMBINABLE


4881MEDICARE RELATED BENEFITS/GOVERNMENT EXCLUSION FACILITY AUTOMATION (4881) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


4886NACO NEW HIRE CLAIM BENEFIT SPECIALIST, HMO (4886) CLASSROOM

01/2009-12/2009 480 0 0 NON-ACADEMIC

4891 NACO TRADITIONAL CBS TO HMO CBS (4891) CLASSROOM01/2009-12/2009 240 0 0 NON-ACADEMIC

4918 DNCM NEW HIRE #4918 CLASSROOM01/2009-12/2009 240 0 0 NON-ACADEMIC

4937INTERNAL AUDIT POLICY AND PROCEDURE / AUDIT TOOL CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE



01/2009-12/2009 1.5 1.5 COMBINABLE



01/2009-12/2009 1.5 1.5 COMBINABLE


4941

MILLIMAN GENERAL RECOVERY AND LONG TERM ACUTE CARE HOSPITAL (LTACH) GUIDELINES (4941) CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


4943 FSA INTEGRATION/ AETNA AUTODEBIT (4943) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


4949 AEXCEL CSP II (4949) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

4956NACO NATIONAL ACCOUNTS TESTLINC BASICS (4956) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


4961 TEXAS PROMPT PAY(4961) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


4963 PHYSICIAN OFFICE SEMINAR PRESENTATION CLASSROOM01/2009-12/2009 1 1 COMBINABLE


4965 CASE MANAGEMENT TRAINING CLASSROOM01/2009-12/2009 8 8 0.5


4966 CLEAN/UNCLEAN DETERMINATION (4966) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


4970 SAT AHP FACILITY CONTRACT REFRESHER CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

4976FINANCIAL TRAINING FOR NATIONAL ACCOUNTS SALES CONSULTANTS CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


4977FINANCIAL EXERCISES FOR NATIONAL ACCOUNT SALES CONSULTANTS CLASSROOM

01/2009-12/2009 3.5 3.5 COMBINABLE


4978 EMPLOYEE SURVEY--HR FOCUS GROUP (4978) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

4981 SALES BASIC TRAINING CLASSROOM01/2010-12/2010 16 0 0 NON-ACADEMIC

4982NACO NATIONAL ACCOUNTS NEW HIRE SERVICE CONSULTANT TRADITIONAL (4982) CLASSROOM

01/2009-12/2009 480 0 0 NON-ACADEMIC

4996AETNA HEALTHFUND (INTEGRATED WITH DENTAL) PROCESSING (4996) SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

4997INTEGRATED HEALTH AND DISABILITY FOR PM (4997) CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE


4999 FLOATING ACCUMULATORS (4999) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

5000 SOAP NOTES CLASSROOM01/2009-12/2009 1 1 COMBINABLE


5002INDIVIDUAL, SMALL GROUP AND MEDICAID MARKETS ONLINE TRAINING GAMES (5002) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

5007 SCORECARD CLINIC FOR MANAGERS (5007) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

5007 SCORECARD CLINIC FOR MANAGERS (5007) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

5010 MANAGERIAL COURAGE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


5011MID-ATLANTIC REGION - PM NEW HIRE ORIENTATION CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

5014 EXECUTIVE MEDIA SKILLS WORKSHOP (5014) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5023 NACO CSP TOOLBOX (5023) CLASSROOM01/2009-12/2009 4 4 COMBINABLE


5029 AHF 2004 UPDATES - OVERVIEW SESSION CLASSROOM01/2009-12/2009 2 2 COMBINABLE


5038 TEAMBUILDING WITH THE MBTI CLASSROOM01/2009-12/2009 8 8 0.5


5039 PAR PROVIDER TRAINING FOR PDS CLASSROOM01/2009-12/2009 28 0 0 NON-ACADEMIC

5040 COORDINATION OF BENEFITS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5047GROUP INSURANCE TRAINING WEBSITE DEMONSTRATION CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


5053 DATA ACCESS FACILITY 5053 CLASSROOM01/2009-12/2009 21 0 0 NON-ACADEMIC

5054 SCM OVERVIEW CLASSROOM01/2009-12/2009 7 0 0 NON-ACADEMIC

5060 EPDB FOR PROVIDER SOLUTIONS TEAM (5060) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

5063

AEXCEL CERTFICATION - NA MANAGERS, SVP'S, VP'S OF CLIENT MANAGEMENT, AND ACCOUNT EXECUTIVES CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

5065 HMO CONTRACT ENTRY CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5066 EWM/PDS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5070 NORTH CENTRAL PDS TRANSITION TO DALLAS CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

5073 SCM RELEASE TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5076 UNDERWRITING A LARGE GROUP LTD CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5077SPECIFYING AND DEFINING CLIENT REQUIREMENTS (5077) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

5092SITUATIONAL NEGOTIATION SKILLS FOR MIDDLE MARKET UNDERWRITERS (5092) CLASSROOM

01/2009-12/2009 16 16 1


5113 CONSOLIDATED BILLING ARRT & ORACLE (5113) SELF-PACED01/2010-12/2010 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


5115 MILLIMAN FOR CLINICAL PRECERT CLASSROOM01/2009-12/2009 4 4 COMBINABLE


5122 NACO AETNA HEALTHFUND (AHF) TRAINING (5122) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

5144BILL PACKAGE MAINTENANCE (PLAN SPONSOR APPLICATION) (5144) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


5161 FAMILY MEDICAL LEAVE ACT (FMLA) (5161) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


5162 MD STD ANALYST NEW HIRE CLASSROOM01/2009-12/2009 240 0 0 NON-ACADEMIC

5170 2004 PRODUCT ENHANCEMENTS (5170) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

5181 PRESENTATION EXCELLENCE CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


5184 PBG INQUIRY TRAINING CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

5187 CMA CALL PROGRAM REVIEW CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

5201 CULTURAL COMPETENCY (5201) CLASSROOM01/2009-12/2009 8 8 0.5


5202CASE MANAGEMENT ASSESSMENT PROCESS (5202) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


5204 FEE SCHEDULE STRATEGY POLICY TRAINING CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

5205 TOTAL SERVICE EXPERIENCE #5205 CLASSROOM01/2009-12/2009 24 24 1.5


5207 NEW HIRE TRAINING CLASSROOM01/2009-12/2009 160 0 0 NON-ACADEMIC

5208 INTRO TO AETNA'S LONG TERM CARE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5212DEVELOPMENT PLANNING CLINIC (5212) HAS BEEN RETIRED SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

5216 CM PRE-ADMISSION CALL PROGRAM CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

5221HOSPITAL SERVICE AGREEMENT - START TO FINISH CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


5222 FIRST IMPRESSIONS (5222) CLASSROOM01/2009-12/2009 10 0 0 NON-ACADEMIC

5227AETNA HEALTHFUND HEALTH REIMBURSEMENT ARRANGEMENT (HRA) REFRESHER SESSION CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


5229 AETNA HEALTHFUND INFORMATION - SESSION 3 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5234DENTAL ELECTRONIC ATTACHMENT VENDORS TRAINING (5234) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

5250 EPDB RELEASE TRAINING CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

5270 PBG INQUIRY TRAINING-WEST REGION CLASSROOM01/2009-12/2009 2 2 COMBINABLE


5288 PROPOSAL WRITING FOR NASS (5288) CLASSROOM01/2009-12/2009 12 12 0.5


5295 FIELD OFFICE SAFETY SELF INSPECTION (5295) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

5298DIRECT ACCESS- SPECIALIST AS PRINCIPAL PHYSICIAN AND/OR PCP-SOUTHWEST REGION CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


5307HEALTH PRICING & UNDERWRITING TOPICS PRESENTATION CLASSROOM

01/2009-12/2009 2.5 0 0 NON-ACADEMIC

5320e.PLAN SPONSOR MONITOR SELF-PACEDCONFERENCE (5320) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

5322 COMPLETING A TIMESHEET IN PLANVIEW (5322) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

5323 SHORT TERM CASE MANAGEMENT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5324 MATERNITY DE NOTIFICATION PROCESS CLASSROOM01/2009-12/2009 1 1 COMBINABLE


5331 AETNA MEDICAL CAPITATION- SOUTHEAST REGION CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

5339 EMPLOYEE RELATIONS CLINIC - BASICS (5339) SELF-PACED01/2010-12/2010 4 4 COMBINABLE


5342AETNA MEDICAL CAP PROVIDER BUSINESS GROUP INQUIRY TRAINING - SWR CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

5354 AETRX BASICS FOR MEMBER SERVICES CLASSROOM01/2009-12/2009 2 2 COMBINABLE


5377MIDDLE MARKET SALES AND SERVICE - NEW HIRE WITH INDUSTRY EXPERIENCE (5377) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

5382 CROSS-TRAINING PM SYSTEMS/PRODUCTS (5382) CLASSROOM01/2009-12/2009 8 8 0.5


5386 PHL CROSS TRAINING CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

5388FEDERAL EMPLOYEES HEALTH BENEFITS PROGRAM OVERVIEW CLASSROOM

01/2009-12/2009 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


5399 E.PLAN SPONSOR MONITOR TUTORIAL (5399) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


5400WEST REGION WOODLAND HILLS - ACAS FOR PATIENT MANAGEMENT CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

5433 AETNA STANDARD TABLE UPDATE (5433) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5436NACO AEXCEL AND AEXCEL PLUS PRODUCT REFRESHER (5436) CLASSROOM

01/2009-12/2009 1.3 0 0 NON-ACADEMIC

5443 BI RUMBA SCRIPTING (5443) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

5453SE PM UPDATE ON TYPE II DIABETS; DIAGNOSIS, PATHOGENESIS, AND TREATMENT CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

5454e.PSM SELF-PACEDCONFERENCE - TAPED SESSION (5454) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

5458 ENTERPRISE ARCHITECTURE TRAINING (5458) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


5474 AIS PROJECT GOVERNANCE - TBT (5474) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


5480 COMPLAINTS & APPEALS POLICY TRAINING (5480) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

5498 STRATEGIC PLANNING WORKSHOP CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

5504 BOILERPLATE (5504) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

5509 EFFECTIVE MEETING MANAGEMENT (5509) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


5510 BP KNOWLEDGE TRANSFER CLASSROOM01/2009-12/2009 2 2 COMBINABLE


5513 OUTPATIENT PEDIATRIC REHABILITATION CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5514NACO NATIONAL ACCOUNTS TRAD NEW HIRE CBS (5514) CLASSROOM

01/2009-12/2009 480 0 0 NON-ACADEMIC

5526PROFITABLE GROWTH THROUGH EFFECTIVE MARKETING - TBT VERSION SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


5528 APPEALS AND CLAIM FIDUCIARY TUTORIAL (5528) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

5546HMO COLLABORATION: A FRAMEWORK FOR SUCCESS SELF-PACED

01/2009-12/2009 12 12 COMBINABLE


5556 MANAGING RISK IN MANAGED CARE CONTRACTS CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


5567 PRIDE CAPABILITY DEVELOPMENT PROGRAM CLASSROOM01/2009-12/2009 15 15 1


5573 NORTH CENTRAL AVA AWARENESS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5574 SOURCE ONE DIRECT CARD VIEWER (5574) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

5578 E.PUB TESTER TRAINING PHASE ONE (5578) CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

5580 E.PUB TESTER TRAINING PHASE TWO (5580) CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

5592ACAS/MSW FOR PATIENT MANAGEMENT (5592) RICH-DED CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

5596THE FUNDAMENTALS OF DISABILITY INSURANCE (5596) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


5597 RBCO ISO EZLINK INSTALLATION (5597) SELF-PACED01/2009-12/2009 82.5 82.5 2.5


5601 ADS INTAKE ANALYST NEW HIRE TRAINING #5601 CLASSROOM01/2009-12/2009 120 0 0 NON-ACADEMIC

5602 DEPENDENT ELIGIBILITY TRAINING (5602) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

5603 SEXUAL HARASSMENT CLASSROOM01/2009-12/2009 1 1 COMBINABLE


5622 GROUP INSURANCE STATE CASH TRAINING (5622) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


5624 EXPLORING AETNA FOR PDS (5624) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

5625 EPDB INQUIRY TRAINING FOR PDS (5625) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

5626 AEXCEL CERTIFICATION - NA LEADERSHIP (5626) CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

5627 MANDATORY REHABILITATION (5627) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


5634 SSP PHASE II ORIENTATION CLASSROOM01/2009-12/2009 16 16 1


5637

INDIVIDUAL, SMALL GROUP AND MEDICAID MARKETS GEBAR APPLICATION FOR UNDERWRITING (5637) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

5640 INTERGRATED DEPRESSION MANAGEMENT (5640) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


5642 MEDICARE CORRESPONDENCE CLASSROOM01/2009-12/2009 0.3 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


5656 ACCOUNT MANAGEMENT - SSO TOOL TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5657OPERATIONS CLAIM TEAM LEADS & MANAGERS - SSO TOOL TRAINING CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


5670 RATIONAL REQUISITEPRO (5670) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5677 HEALTH SAVINGS ACCOUNT (HSA) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


5688

FROM STRATEGY TO RESULTS: PROJECT MANAGEMENT AS A STRATEGIC LEADERSHIP SKILL (5688) CLASSROOM

01/2009-12/2009 8 8 0.5


5689 THE NUTS & BOLTS OF ENTERAL NUTRITION CLASSROOM01/2009-12/2009 1 1 COMBINABLE


5692 BARIATRIC SURGERY EXCLUSIONS CLASSROOM01/2009-12/2009 1 1 COMBINABLE


5693 INFLUENCING MEMBER DECISION MAKING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5695 CASE MANAGEMENT FOR MEDICAL DIRECTORS CLASSROOM01/2009-12/2009 1 1 COMBINABLE


5698 PEDIATRIC DIABETES CLASSROOM01/2009-12/2009 8 8 0.5


5699REDESIGNED PATIENT MANAGMENT WEBSITE OVERVIEW SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

5700 ACUITY TOOL UPDATE CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5701NER COMPASSIONATE CARE TRAINING FOR CM'S (5701) CLASSROOM

01/2009-12/2009 4 4 COMBINABLE


5705 MILLMAN CRITERIA FOR MD'S SELF-PACED01/2009-12/2009 1.5 1.5 COMBINABLE


5708 NATIONAL ADVANTAGE PROGRAM 2004 SELF-PACED01/2010-12/2010 1 1 COMBINABLE


5713 NACO NA MENTORING (5713) CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC

5731THE AETNA CORPORATE CARD, EXPENSES AND YOU (5731) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

5747PST-AETNA HEALTH FUND REWORK--COMPLETE TRAINING (5747) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

5775HOPP INITIATIVE: DME RENTAL VS PURCHASE (5775) WEST CLASSROOM

01/2009-12/2009 0.3 0 0 TOO FEW HOURS

5790 BENEFIT MANAGEMENT SERVICES (5790) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


5795NER COMMUNITY RESOURCES FOR THE CASE MANAGER (5795) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

5797 EDISIM CLASSROOM01/2009-12/2009 14 14 0.5


5803NER COMMUNITY RESOURCES FOR THE ONSITE CASE MANAGER (5803) CLASSROOM

01/2009-12/2009 0 0 0 NON-ACADEMIC

5805 PRODUCT ENHANCEMENT CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5809 BARIATRIC SURGERY EXCLUSION CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5812 NATIONAL ACCOUNTS MEET & GREET (5812) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5820 INTRODUCTION TO CM SYSTEM (5820) RICH-DED CLASSROOM01/2009-12/2009 4 4 COMBINABLE


5824NA FINANCIAL RENEWAL & ACCOUNTING DELIVERY TRAINING (5824) CLASSROOM

01/2009-12/2009 35 35 2


5826 MOD TRAINING FOR KEY GMS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5841 CMMI OVERVIEW (5841) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


5860 PROVIDER FRAUD FLAG AUTOMATION (5860) SELF-PACED01/2009-12/2009 0.75 0 0 TOO FEW HOURS

5872 ACCOUNT STRUCTURE REVIEW CLASSROOM01/2009-12/2009 2 2 COMBINABLE


5873 FUNCTION POINT OVERVIEW (5873) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


5878 HMO - NEW PRODUCT (1 WEEK) CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

5882 MINI-PROCESSOR TRAINING FOR CSP CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5885MID-ATLANTIC PATIENT MANAGEMENT PRECEPTOR TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

5890 EXTERNAL PRESENTATIONS CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


5892 NETWORK REFERENCE TOOL REVIEW CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5893 CMU FOLLOW-UP CALCULATIONS -2 CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

5894 NETWORK REVIEW CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


5895 SERVICE AND SATISFACTION COMMITTEE REVIEW CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5901 THE NURSES ROLE IN ORTHOPEDICS CLASSROOM01/2009-12/2009 1 1 COMBINABLE


5902 RBCO FSA/HSA CSR TRAINING (5902) CLASSROOM01/2009-12/2009 160 0 0 NON-ACADEMIC

5904 PST HOSPITAL TRAINING--TRAD (5904) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

5905 PST HMO SPECIALTY TRAINING (5905) SELF-PACED01/2009-12/2009 20 20 COMBINABLE


5920 SCM CAPITATION WIZARD INPUT/INQUIRY CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5923 GI MM AM INTRO TO EZ LINK CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

5928 VSI OUTLOOK FAX CLIENT CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

5930MID-ATLANTIC REGION NETWORK AEXCEL TRAINING CLASSROOM

01/2009-12/2009 4 4 COMBINABLE


5944 AETNA HEALTHFUND HSA (5944) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

5947HOME HEALTH CARE AND SHORT TERM REHAB FLEX BENEFITS (5947) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

5954 PATIENT MANAGEMENT NEW HIRE TRAINING (5954) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5955 DATA ARCHIVE AND DELIVERY - 5955 SELF-PACED01/2010-12/2010 16 16 COMBINABLE


5963 GI MM ACCT MANAGER RENEWAL REVIEW CLASSROOM01/2009-12/2009 12 12 0.5


5964 DIVERSE DISCOVERIES PROGRAM LAUNCH CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5965ORGANIZATIONAL EFFECTIVENESS V NORTH CENTRAL REGION CLASSROOM

01/2009-12/2009 1 1 1


5967 INTRO TO EZ LINK FOR GI ACCT MANAGERS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

5975 PST HOMECARE, HMO (5975) SELF-PACED01/2009-12/2009 20 20 COMBINABLE


5996 ESTIMATE THE COST OF CARE (5996) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

6001 CRYSTAL REPORTS FOR UNDERWRITERS CLASSROOM01/2009-12/2009 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


6007 RBCO UNIT WIZARD TRAINING (6007) CLASSROOM01/2009-12/2009 16 16 1


6009 SCM CAP WIZARD - ENTRY ONLY TRAINING CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

6010 NORTH CENTRAL - PWS ENHANCEMENTS CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

6011 SOUTHWEST REGION - PWS ENHANCEMENTS CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

6013 NER COST SAVINGS FOR CASE MANAGERS (6013) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6018MEDICARE OVERVIEW FOR PATIENT MANAGEMENT (6018) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6023SWR PM IN DEPTH HIPAA TRAINING SELF PACED MODULE SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

6024 AETNA'S BUSINESS PLANNING PROCESS (6024) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

6025 EXECUTIVE LEADERSHIP - THE AETNA WAY (6025) CLASSROOM01/2009-12/2009 18 0 0 NON-ACADEMIC

6026 URAC REFRESHER TRAINING (6026) WEST CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

6038 MDIS PROCESS FOR BOEING NURSES SELF-PACED01/2009-12/2009 15 0 0 NON-ACADEMIC

6039 TEAM PERFORMANCE AUDIT ACTIVITY (6039) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

6040 NETWORKING ACTIVITY (6040) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


6049 MEMBER APPEAL LETTER WRITING (#6049) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

6050 TEXAS HOMETOWN NETWORKS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6056FACILITATING A REQUIREMENTS DISCOVERY SESSION (6056) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

6080INTRODUCTION TO LARGE CASE PENSIONS (LCP) (6080) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

6091SMALL GROUP NEW HIRE SALES & SALES SUPPORT FOUNDATIONS (6091) CLASSROOM

01/2009-12/2009 40 0 0 NON-ACADEMIC

6092 WEST REGION - PWS ENHANCEMENTS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6108 CAQH CREDENTIALING (6108) SELF-PACED01/2010-12/2010 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


6109 DIVERSITY CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6110 FLASH-BASED TBT TEMPLATE TUTORIAL - (6110) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

6112 GI'S 5/27/04 LEADERS MEETING CLASSROOM01/2009-12/2009 8 8 0.5


6113ASC CROSS-TRAINING FOR SELECT RENEWAL UNDERWRITING CLASSROOM

01/2009-12/2009 40 40 2.5


6124 LEADERSHIP: THE AETNA WAY (6124) CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

6125AETNA'S END OF LIFE CARE MAP AND ASSESSMENT (6125) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6129CASE MANAGEMENT FUNDAMENTALS--CASE IDENTIFICATION AND SCREENING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6130

CASE MANAGEMENT FUNDAMENTALS--ASSESSMENT AND CASE MANAGEMENT PLAN DEVELOPMENT CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6131REVISED COORDINATION OF BENEFITS POLICY AND PROCEDURE CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6132TRAINERS' TOOLKIT--EFFECTIVE DISTANCE LEARNING DELIVERY SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

6134 ONCOLOGY PHARMACY NETWORK TRAINING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6135 BARIATRIC NETWORK TRAINING CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6136 SOUTHWEST REGION AEXCEL TRAINING 2004 CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

6138 SW REGION - SCM CAPITATION WIZARD TRAINING CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

6147 ONLINE REFERENCES TRAINING GUIDE (6147) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

6150 FIRE WARDEN TRAINING (6150) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


6151 AETNA INTERVIEW DEBRIEF SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

6156 PST, QPOS (6156) SELF-PACED01/2009-12/2009 25 0 0 NON-ACADEMIC

6157 PST, OB/GYN (6157) SELF-PACED01/2009-12/2009 20 20 COMBINABLE


6158 PST, MANAGED CHOICE TO TRADITIONAL (6158) SELF-PACED01/2009-12/2009 20 20 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


6162 DEPRESSION SCREENING CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

6163 LEARNLINC TRAIN THE TRAINER (6163) SELF-PACED01/2010-12/2010 3 3 COMBINABLE


6164 STATE COST SHARE MAXIMUM (6164) SELF-PACED01/2009-12/2009 3 0 0 NON-ACADEMIC

6166PST HMO NEW HIRE CLAIM BENEFIT SPECIALISTS (6166) CLASSROOM

01/2009-12/2009 240 0 0 NON-ACADEMIC

6167 NORTH CENTRAL NON PAR TOOL TRAINING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6170AETNA CHOICE POS II, AETNA CHOICE POS & AETNA HEALTH FUND PRODUCTS CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6173 PWS 2ND QUARTER UPDATE CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6174NER CM ASSESSMENT, MONITORING AND EVALUATION REVISITED (6174) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6175 PST AUTOMATED ANESTHESIA (6175) SELF-PACED01/2009-12/2009 2.5 0 0 NON-ACADEMIC

6178USER GUIDE: CSR DOCUMENTATION & VALIDATION TOOL (CDVT) V3.7.0 (6178) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

6182 SCM CAPITATION WIZARD INQUIRY (SW) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

6186SOFTWARE ARCHITECTURE PRINCIPLES AND PRACTICES (STA SPECIAL) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6187DOCUMENTING SOFTWARE ARCHITECTURE (STA ORG.) CLASSROOM

01/2009-12/2009 16 16 1


6190 ROOT CAUSE ANALYSIS (6190) SELF-PACED01/2009-12/2009 8 0 0 NON-ACADEMIC

6191NER COMPASSIONATE CARE PROGRAM TOOLS TRAINING (6191) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

6193INTEGRATED HEALTH AND DISABILITY FOR DEDICATED UNITS CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

6196 BOOK OF BUSINESS TRAINING (6196) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

6198INTRODUCTION TO SMALL GROUP LIFE INSURANCE (6198) SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6201 LONG TERM CARE CSR PROGRAM CLASSROOM01/2009-12/2009 20 0 0 NON-ACADEMIC

6208 CALL QUALITY INITIATIVE - SALES (6208) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


6221 PST, STATE COST SHARE (6221) SELF-PACED01/2009-12/2009 3 3 COMBINABLE


6243INTRODUCTION TO ACCIDENTAL DEATH & PERSONAL LOSS COVERAGE (AD&D ULTRA) (6243) SELF-PACED

01/2010-12/2010 1.25 1.25 COMBINABLE


6244 INTRODUCTION TO GROUP LIFE INSURANCE (6244) SELF-PACED01/2010-12/2010 1.3 0 0 NON-ACADEMIC

6245E.PSM WORKSHOP FOR MIDDLE MARKET UNDERWRITING CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

6251AETNA MEDICAL CAPITATION PROVIDER BUSINESS GROUPING (PBG), INQUIRY TRAINING PROGRAM SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

6252 INJECTABLE/INFUSABLE NETWORKS/PMSIS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6254 AETNA SELECT OVERVIEW (6254) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

6267 HSA - OVERVIEW AND CODING (6267) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

6283NER CM COST SAVINGS AND CASE PLANS REVISITED (6282) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

6284NER CM ASSESSMENT, MONITORING AND EVALUATION (6284) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


6285MEDICARE BASICS & AETNA MEDICARE ADVANTAGE PROGRAMS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6286AETNA COMPASSIONATE CARE PROGRAM - VIDEO (6286) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

6293INJECTABLE/INFUSABLE NETWORKS / PMSIS NETWORK TRAINING CLASSROOM


6298PWS ENHANCEMENTS (AUG 2004) NORTH CENTRAL AND SOUTHWEST REGION CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

6312 NEGAHOLICS - PART 2 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

6313 NEGAHOLICS - PART III SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

6314AETNA HEALTHFUND HEALTH REIMBURSEMENT ARRANGEMENT (HRA) - 6314 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

6319SMALL GROUP SHORT TERM DISABILITY TRAINING (6319) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

6324 ACCP - QUIZ AND EVALUATION - PART II (6324) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


6326 GROUP INSURANCE: LONG TERM CARE (6326) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

6329 GROUP INSURANCE CUSTOMER SERVICE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6330 STRATEGIC PRICER - HMO CBS/SC CLASSROOM01/2009-12/2009 5 5 COMBINABLE


6333RELATIONSHIP MANAGEMENT TRAINING FOR MIDDLE MARKET ACCOUNTS UNDERWRITING CLASSROOM

01/2009-12/2009 2 2 COMBINABLE COMMUNICATION ARTS

6337 MEDICAL RECORD ATTACHMENT INDICATOR (6337) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

6338 PST, HMO INFERTILITY (6338) SELF-PACED01/2009-12/2009 20 0 0 NON-ACADEMIC

6342 AETNA NAVIGATOR MEMBER EASE OF USE (6342) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

6343 E.E. CAMMACK GROUP SCHOOL - PHASE I (6343) CLASSROOM01/2009-12/2009 224 0 0 NON-ACADEMIC

6351AETNA TRAINING ON PATIENT SAFETY & THE LEAPFROG GROUP SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

6355SE - PROVIDER PERFORMANCE MEASUREMENT TRAINING CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


6356SE - PROVIDER PERFORMANCE MEASUREMENT - STEP 2 SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

6359 CRITICAL CARE PATIENT CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6360 DSR DISABILITY ELIGIBILITY REVIEW CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6366SOCIAL SECURITY DISABILITY PROCESS AND OVERPAYMENT RECOVERY #6366 CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


6367 TEST 9-13 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6369RBCO MEDICARE ADVANTAGE OUTPATIENT PROCESSING PROCEDURES - HMO CLAIMS (6369) CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


6370RBCO MEDICARE ADVANTAGE INPATIENT PROCESSING PROCEDURES - HMO CLAIMS (6370) CLASSROOM

01/2009-12/2009 7 7 COMBINABLE


6380 MIDDLE MARKET NEGOTIATING VALUE-SSN2 CLASSROOM01/2009-12/2009 16 16 1


6385HELPING YOUR PATIENTS TAKE CHARGE OF HEADACHE PAIN (6385) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


6386 SUPER BUGS & TREATMENT MODALITIES CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6388 ORGANIZATION DESIGN TRAINING SESSION (6388) CLASSROOM01/2009-12/2009 24 0 0 NON-ACADEMIC

6391NCR: UPDATE ON TYPE 2 DIABETES: DIAGNOSIS, PATHOGENESIS, & TREATMENT CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


6396NCR: HEALTH STEPS-COPD MANAGEMENT PROGRAM CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


6399 REHAB WITHOUT WALLS CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6400SE/SW PM-NATIONAL STCM QUALITY REVIEW PROCESS MODULE CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6404DISABILITY SERVICES TRAINING UPDATES OCTOBER 2004 - 6404 SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

6408PST, HMO HOSPITAL INPATIENT, OUTPATIENT, ER (6408) CLASSROOM

01/2009-12/2009 40 40 2.5


6409MIDDLE MARKET SERVICE MANAGER INSTALLATION TRAINING PROGRAM CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6410 SMALL GROUP UNDERWRITING (6410) SELF-PACED01/2010-12/2010 6 6 COMBINABLE


6421NER NEW HIRE CM ASSESSMENT AND CASE PLANNING (6421) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

6426STRATEGIC CONTRACT MANAGER TRAINING (6426) WEST CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6428 TRADITIONAL LEVEL OF CARE (6428) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


6429 MULTIPLE/DUPLICATE COMPONENT BILLING (6429) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

6433 NICU PROGRAM (6433) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6447 PST THERAPIES & CHIRO (6447) SELF-PACED01/2009-12/2009 20 20 COMBINABLE


6450 FACILITY FEE SCHEDULE (HMO)(6450) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

6454 LIFE CLAIM MANAGER CLAIM RELEASE PROCESS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6455LIFE CLAIM SERVICE CENTER CALL NEW HIRE CUSTOMER SERVICE REPRESENTATIVE CLASSROOM

01/2009-12/2009 0 0 0 NON-ACADEMIC

6456 NCR: CHICAGO SCM INQUIRY TRAINING CLASSROOM01/2009-12/2009 1 1 COMBINABLE SCIENCE TECHNOLOGY


YearCourse Length

Applicable Hours

Credits Recommended


6457 RICHFIELD - PM NEW HIRE ORIENTATION CLASSROOM01/2009-12/2009 120 0 0 NON-ACADEMIC

6458WEST REGION PM AUTOMATED FORECASTED HIGH DOLLAR DATABASE CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

6460 ADAM LTD TEST CHANGE/TRANSITION (6460) CLASSROOM01/2010-12/2010 5 0 0 NON-ACADEMIC

6461 HOME/DISABILITY INTERVIEW PROGRAM #6461 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6462 SE PM/QM PRECEPTOR PROGRAM CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6470 RETIREE SOLUTIONS TRAINING FOR NASS- PART I CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6473 DISABILITY PRODUCT FOLLOW-UP TRAINING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6474 LIFE/AD&PL PRODUCT FOLLOW-UP TRAINING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6493 MONTHLY FINANCIAL CLOSE CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6496 SCM FOR PRE-CERT (6496) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6511INTO TO AETNA SIGNATURE ADMINISTRATORS (ASA) CLASSROOM


6516 PRODUCTS/SYSTEMS REFRESHER (6516) WEST CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6517 MDA SYSTEMS (6517) WEST CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6518 POST HERPETIC NEURALGIA (SHINGLES) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6521 NORTHEAST REGION - SCMINQ TRAINING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6523 NORTHEAST REGION - SCMINQ TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6526 MENTORING (6526) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


6527NER TX SB 418 AND ACQUIRED BRAIN INJURY (6527) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


6534 BIPOLAR DISORDERS #6534 CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


6539 RCHFLD-DED MILLIMAN CARE GUIDELINES (BASIC) CLASSROOM01/2009-12/2009 4 4 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


6540BB-DED, INPATIENT CARE COORDINATOR TRAINING CLASSROOM

01/2009-12/2009 64 0 0 NON-ACADEMIC

6541 PRODUCT CERTIFICATION EXAM SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

6543 INTERQUAL 2003 GUIDELINES CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6544 BB-DED. STRATEGIC CONTRACT MANAGER (SCM) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6546 NCR: AHC/URAC REFRESHER CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6547MID-ATLANTIC REGION PATIENT MANAGEMENT PRECEPTOR PROGRAM TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6551 SOAP DOCUMENTATION TRAINING SELF-PACED01/2009-12/2009 1 1 COMBINABLE


6555 NCR: POS & CHOICE POS II CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6562 CONSULTATIVE & INFLUENCING SKILLS (6562) CLASSROOM01/2009-12/2009 6 6 COMBINABLE


6566 NCR: POST DISCHARGE CALL MAKE-UP CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6567 PROACTIVE CALLS (6567) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

6568POST-OPERATIVE & REHAB DEVICES: AN APPLICATION OVERVIEW CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6569 NCR: CM ASSESSMENTS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6570 ADVANCE CARE PLANNING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6571 NCR: PRE-ADMIT CALL MAKE-UP CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6572PM ORIENTATION FOR MEDICAL DIRECTORS (6572) WEST CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6575TRADITIONAL E.PUBLISHING CONVERSION UTILITY (6575) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

6577 NCR: INTERNAL QUALITY REVIEW TOOLS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6578HANDICAPPED CHILD POLICY & WORKFLOW OVERVIEW CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6582NCR: CHICAGO PM, TX ABI (ACQUIRED BRAIN INJURY) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


6583RB LP&Q POWERPOINT FOR PROFESSIONALS (6583) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

6584NCR: MAGELLAN CO-LOCATION CASE MANAGEMENT PROGRAM CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6585 NCR: HYPERTENSION DURING PREGNANCY CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6586 CONNECTING W/CUSTOMERS CLASSROOM01/2009-12/2009 4 4 COMBINABLE


6588 FOCUSED DISCHARGE PLANNING - ICCS & CMS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6589 NCR: ADVANCED NUTRITION MANAGEMENT CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6590 NCR: EHTICAL/LEGAL ISSUES CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6591 NCR: CHICAGO PM, CRYSTAL REPORTING SYSTEM CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6592MID-ATLANTIC REGION ROLLOUT OF THE NEW NATIONAL AUDIT TOOLS, POLICY & PROCEDURES CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6593NCR: CHICAGO PM, DMD COB AND USHC COB FAMILY INQUIRY CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6594 NCR: HEMOPHILIA CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6595NCR: CHICAGO PM, RETROSPECTIVE REVIEW POLICY CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6597 NCR: CHICAGO PM, NON-PAR PROVIDERS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6598 NCR: HEPATITIS C-THE SILENT EPIDEMIC CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6599 NCR: CHICAGO PM, PULSE AIM REPORT CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6600

NCR: CHICAGO PM, ENTERPRISE OUTPUT SOLUTION (EOS) SYSTEM AND COMPUVIEW NAVIGATOR CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6601NCR: CHICAGO PM, PASSIVE NETWORK REFRESHER CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6604MID-ATLANTIC PATIENT MANAGEMENT CASE MANAGEMENT BROWN BAG SESSIONS CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

6605MID-ATLANTIC REGION PATIENT MANAGEMENT BEHAVORIAL HEALTH MIXED DIAGNOSIS TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


6606NCR: NUTRITION MANAGEMENT AFTER BARIATRIC SURGERY CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


6609 MARKETING EDUCATION FORUM CLASSROOM01/2009-12/2009 14 0 0 NON-ACADEMIC

6610MID-ATLANTIC PATIENT MANAGEMENT SHORT TERM CASE MANAGEMENT TRAINING CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


6611MID-ATLANTIC REGION PATIENT MANAGEMENT DEPARTMENT MONTHLY BROWN BAG SESSIONS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6612 NCR: CHICAGO PM, WINDOWS XP CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6617NCR: CHICAGO PM: HANDICAP/INCAPACITATED CHILD CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6618NCR: CHICAGO PM: USHC APPLICATION REFRESHER COURSE CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6620

MID-ATLANTIC REGION PATIENT MANAGEMENT MEDICARE ADVANTAGE GUIDANCE ON DENIAL NOTIFICATIONS CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6623 NER PM NEW HIRE ORIENTATION (6623) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6624 NER CMA COB WORKFLOW (6624) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6625 BENEFIT COVERAGE WORKFLOW TRAINING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6626 CAPITATION IN EPDB CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6627 DOCUMENTATION OVERVIEW CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6629 TRADITIONAL PRODUCTS MIGRATION CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6632 AUDIT OVERVIEW FOR CMAS (6632) WEST CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6634 NER PM PRECEPTOR PROGRAM (6634) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6635INTRO TO AETNA WORKERS' COMPENSATION ACCESS (AWCA) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

6636 NER TIMELINESS STANDARDS (6636) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

6637INTRODUCTION TO THE GROUP INSURANCE RENEWAL PACKAGE (6637) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

6650 BB-DED REHABILITATION/SNF/SUBACUTE TRAINING CLASSROOM01/2009-12/2009 2 2 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


6651 END OF LIFE TRAINING CLASSROOM01/2009-12/2009 1 1 COMBINABLE


6652 BB-DED COVERAGE CARD INQUIRY (CCI) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6653BB-DED MILLIAMN SNF/RECOVERY FACILITY/HOME CARE CLASSROOM

01/2009-12/2009 8.5 0 0 NON-ACADEMIC

6655 BB-DED RUMBA-AST CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

6656 BB-DED MILLIMAN GRG & LTACH TRAINING CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

6657 BB-DED ICC AUDIT CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6658 BB-DED CMC AUDIT CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6660BB-DED DATA INTEGRITY - PREADMISSION CALL (MODULE 1) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

6661BB DED- DATA INTEGRITY -POST DISCHARGE (MODULE 2) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

6664 FEHBP LETTER TRAINING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6665 RCHFLD-DED NICU CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6670 BB-DED TARGET CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6671 BB-DED CASE MANAGEMENT OVERVIEW CLASSROOM01/2009-12/2009 4 4 COMBINABLE


6672 BB-DED CASE MANAGEMENT TRAINING CLASSROOM01/2009-12/2009 18 0 0 NON-ACADEMIC

6674 BB-DED CCI & DMD CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6675 BB-DED CASE MANAGEMENT OVERVIEW CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

6676DEEP VEIN THROMBOSIS: CURRENT CLINICAL CONSIDERATIONS CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


6677 MILLIMAN GUIDELINES- THE BASICS CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

6678 NAPMBBDU NETWORK TRAINING CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


6686CREATING AN INCLUSIVE ENVIRONMENT: GLBT AWARENESS #6686 SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


6692 AEXCEL CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

6694 SWR PM QM INTERFACE: NCQA & URAC CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

6704PDS TRAINING: STRATEGIC CONTRACT MANAGER FOR INDIRECT CONTRACTS CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

7190 LEARNING MAPS - VOLT 1Q 2005X SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

8378 LEARNING MAPS - VOLT 1Q 2006 (11511)X SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

8531AETNA HEALTH CONNECTIONS - DISEASE MANAGEMENT (11676) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9104 FSA/HSA CLAIM TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9106 LIFE CLAIM PAYMENT PROCESS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9110DISABILITY SERVICES TRAINING UPDATES NOVEMBER 2004 - 6822 SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9113SCORECARD CLINIC FOR NATIONAL ACCOUNTS MANAGERS SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

9114SMALL GROUP COMMISSION KEYING FOR BAES (BROKER ACCOUNT ENTRY SYSTEM) (9114) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

9116AETNA INTEGRATED INFORMATICS DATA WAREHOUSE USER GUIDE (9116) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

9117 MPP TEST SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9118 MPP TEST2 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9120 SE/SW PM/QM WEBSITE DEVELOPMENT TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9123 SEPM - AETNA MEDICARE PRODUCT MODULE CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

9124SE/SWR PM ETUMS VERSION 6.8 UPGRADES AND ICS TRAINING SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9125SE/SW PM EXTRACONTRACTUAL BENEFIT POLICY AND PROCEDURE CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

9127NER AEXCEL PRODUCT EXPANSION TRAINING (9127) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9262 ETUMS 6.0 (9262 PREVIOUSLY 6733) WEST CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


9269MIGRATION OF TRADITIONAL PLAN BUSINESS (9269 PREVIOUSLY 4656) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

9273 CHOICE POS II - OKLAHOMA MARKETS-6771 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9274 UPS MIGRATION (9274 PREVIOUSLY 6126) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9276 AETNA CHOICE POS II - DALLAS MARKET-6814 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9279CHRONIC KIDNEY DISEASE (9279 PREVIOUSLY 6768) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9288AETNA’S BUDGET\SG&A EXPENSE PLAN MANAGEMENT PROCESS TRAINING (9288) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

9312 SPARKS INQUIRY TRAINING (9312) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

9313 THE ROAD TO AST (9313) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

9317 INTEGRATED CARE SYSTEM CLASSROOM01/2009-12/2009 2 2 COMBINABLE


9321 AHF HRA WITH INTEGRATED RX - REFRESHER SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

9322 HSA - FUNCTIONAL (9322) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


9323 ENTERPRISE ARCHITECTURE I (9323) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

9324ASD - INITIATE CONTACT FIND MEMBER - DEC04 (9324) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9325 ASD - CONTACT SUMMARY (DENTAL) DEC04 (9325) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9326 ASD - CONTACT SUMMARY (MEDICAL) DEC04 (9326) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9327ASD - MEMBER DEMOGRAPHICS (DENTAL) DEC04 (9327) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9328ASD - MEMBER DEMOGRAPHICS (MEDICAL) DEC04 (9328) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9329ASD - SELECT AND VIEW A PLAN (DENTAL) DEC04 (9329) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9330ASD - SELECT AND VIEW A PLAN (MEDICAL) DEC04 (9330) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9331ASD - SELECT ANOTHER FAMILY MEMBER (DENTAL) DEC04 (9331) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


9332ASD - SELECT ANOTHER FAMILY MEMBER (MEDICAL) DEC04 (9332) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9333 ASD - BENEFITS (MEDICAL) DEC04 (9333) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9334 ASD - BENEFITS (DENTAL) DEC04 (9334) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9335 ASD - POST INQUIRY (DENTAL) DEC04 (9335) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9336 ASD - POST INQUIRY (MEDICAL) DEC04 (9336) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9337UNDERSTANDING AND USING WAREHOUSE DATA ONLINE RESOURCE (9337) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

9343 CHEMICAL HAZARD COMMUNICATION (4789) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

9344 CLEAR CLAIM CONNECTION SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9346 POLICY COMPLIANCE PROJECT (9346)CLASSROOM/SELF-

PACED01/2010-12/2010 1 0 0 TOO FEW HOURS

9347PLAN SELECTION - COST ESTIMATOR INSTALLATION PROCESS (6258) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9350AETNA HEALTHFUND FAMILY OF PRODUCTS - PRETEST (4471) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

9351ELECTRONICALLY SUBMITTED EOBS FOR CSPS (9351) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9352 DEATH CERTIFICATES (9352) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

9353AETNA HEALTH CARE TODAY AEXCEL SELF-PACED (9353) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9357 COMPASSIONATE CARE(9357) SELF-PACED01/2010-12/2010 6 6 COMBINABLE


9358

2005 HMO BENEFIT ENHANCEMENTS SYSTEM TRAINING FOR PST'S AND PATIENT MANAGEMENT (9358) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9359 NER - INTEGRATED CARE SYSTEM (9359) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9361 ACCP PILOT (9361) WEST CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9379SE/SW COORDINATION OF BENEFIT P&P UPDATES MODULE CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

9381NACO NATIONAL ACCOUNTS TTT FOR CLASSES AND SESSIONS IN THE NEW ALC (9381) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


9384NY HCRA SURCHARGE AUDIT AND REPORTING (9384) SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

9385PRIMARY SOURCE VERIFICATION RECREDENTIALING TRAINING (NEW STAFF) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9386

BUSINESS REVIEW AND PRIMARY SOURCE VERIFICATION (BRV) CREDENTIALING TRAINING (NEW STAFF) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9387GROUP INSURANCE LIFE RENEWAL PACKAGE TRAINING (9387) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9388

BUSINESS REVIEW AND PRIMARY SOURCE VERIFICATION (BRV) CREDENTIALING TRAINING(EXPERIENCED STAFF) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9391 BOARD CERTIFICATION REFRESH TRAINING CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

9394USING THE AETNA LEARNING CENTER: LEARNER (ADAPTIVE SOFTWARE VERSION) (9394) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9396USING THE AETNA LEARNING CENTER: MANAGER (ADAPTIVE SOFTWARE VERSION) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9404 BUILDING A HIGH PERFORMANCE TEAM (9404) CLASSROOM01/2009-12/2009 7 0 0 NON-ACADEMIC

9409 MID-ATLANTIC PM NEW HIRE ORIENTATION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9410LARGE CLAIM TRAINING FOR MMA RENEWAL UW (9410) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

9414 DRIVERS OF AETNAS FINANCIAL SUCCESS (9414) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

9418BACK IN SCHOOL - GI SALES SUPPORT & PROPOSALS (9418) CLASSROOM

01/2009-12/2009 0 0 0


9419 GRAMMAR YOU MEANT TO LEARN CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

9420 EDITING TO THE BRAND CLASSROOM01/2009-12/2009 3 3 COMBINABLE


9421 JANUARY 2005 MONTHLY SCM TRAINING (#9421) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9423LARGE CLAIM TRAINING FOR MMA NEW BUSINESS UW (9423) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

9477 DIAGNOSTIC RELATED GROUPS (DRG) TRAINING CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC

9479HMO STRATEGIC CONTRACT INQUIRY, WEST REGION (9479) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


9480TRADITIONAL E.PUBLISHING RETENTION TEST (9480) SELF-PACED

01/2009-12/2009 0.5 0 0 NON-ACADEMIC

9481NA MANDEL EFFECTIVE PRESENTATION SKILLS FOR ACCOUNT MANAGERS-9481 CLASSROOM

01/2009-12/2009 16 16 1 COMMUNICATION ARTS

9483 CUSTOMER COVERAGE INQUIRY (9483) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

9484 INTRODUCTION TO POWER MOBILITY NCR (9484) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


9486LARGE CASE PENSIONS - ADVANCED TOPICS (9486) SELF-PACED

01/2010-12/2010 4 0 0 NON-ACADEMIC

9487GROUP INSURANCE SALES HOME OFFICE ORIENTATION CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

9488DISABILITY SERVICES TRAINING UPDATES JANUARY 2005 (9488) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9489 BB COB UPDATE CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

9496SOCIAL SECURITY OVERPAYMENT RECOVERY PROCESS (#9496) SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

9541 MM LEARNLINC COB CLAIM PROCESSING (#9541) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9544 RBCO HMO ACCOUNTS RECEIVABLE (#9544) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9580 CAREWEB SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9583 RECOVERY FACILITY CARE SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9584AHF HEALTH REIMBURSEMENT ARRANGEMENT (OLD# 6738 NEW# 9584) SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

9589MM HMO STRATEGIC PRICER REFRESHER TRAINING (#9589) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

9590MM STATE COST SHARE MAXIMUM REFRESHER (#9590) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


9591 DENIAL LETTER TRAINING CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

9596 NER PM EPDB UPDATE FOR EXISTING HIRES CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

9599NER PM DATA MIGRATOR DIRECT FOR EXISTING HIRES CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9601NER PM COVERAGE CARD INQUIRY (CCI), DEPARTMENT OF LABOR (DOL) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


9602 NER PM MILLIMAN CARE GUIDELINES CLASSROOM01/2009-12/2009 8 8 0.5


9604NETWORK AND PROVIDER ISSUES (9604) - RICH-DED CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

9605 ARTHRITIS & JOINT TREATMENT - RICHFIELD (9605) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


9606 PSEMP APPLICATION TRAINING (9606) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

9607 DATE LAST WORKED (DLW) WORKSHOP CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9614DENTAL IN NATURE ORAL SURGERY TRAINING FOR DENTAL PROCESSORS (9614) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

9615ORAL SURGERY TRAINING FOR DMO DENTAL PROCESSORS (9615) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9620 STANDALONE BEHAVIORAL HEALTH (9620) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

9627GROUP INSURANCE SHORT TERM DISABILITY RENEWAL PACKAGE TRAINING SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

9628 THE INDEPENDENT MEDICAL EXAM (IME) (9628) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

9630 LEVEL OF CARE - ALL ADMISSION TYPES (#9630) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

9632NACO NATIONAL ACCOUNTS HMO OVERVIEW (9632) CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

9638NERT 4.0 TRAINING FOR RENEWAL UNDERWRITERS (9638) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

9639OVERVIEW OF AETNA COMPASSIONATE CARE PROGRAM 2005 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

9640NATIONAL PATIENT MANAGEMENT - COORDINATION OF BENEFITS CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

9643 PM SER - NEW HIRE QUALITY REVIEW TRAINING CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

9658 PM SER- ICC QUALITY REVIEW TRENDS TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9662JAD FACILITATION & REQUIREMENTS GATHERING USING USE CASES (9662) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

9663 MM FLEXIBLE SPENDING ACCOUNT (FSA) - 9663 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9665NATIONAL PATIENT MANAGEMENT CASE MANAGEMENT TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


9666GROUP INSURANCE LONG TERM DISABILITY RENEWAL PACKAGE TRAINING SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9667ACAS/MSW FOR CASE MANAGERS (9667) RICH-DED CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

9668CASE MANAGEMENT INTRODUCTION (9668) RICH-DED CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

9670 NE LUNCH&LEARN: CONTRACTING CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9671 NE LUNCH&LEARN: CLAIMS AND PRT CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9672 NE LUNCH&LEARN: ETGS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9677 NE LUNCH&LEARN: PAY FOR PERFORMANCE SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

9678 UNIVERSAL LOGINCLASSROOM/SELF-

PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

9687 RBCO HMO INPATIENT HOSPITAL TRAINING (9687)CLASSROOM/ SELF-

PACED01/2009-12/2009 32 32 2


9688AETNA SPECIALTY PHARMACY TRAIN-THE-TRAINER CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

9690PROCHASKA MODEL OF BEHAVIOR CHANGE - (9690) RICH DED CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9695DISABILITY SERVICES TRAINING UPDATES FEBRUARY 2005 (9695) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9696LIFE INSURANCE SERVICE CENTER UPDATES - FEBRUARY 2005 3RD EDITION (9696) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9699NPM MILLIMAN CARE GUIDLINES 9TH EDITION UPDATE SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9704

PROVIDER SERVICE CENTER NEW HIRE CUSTOMER SERVICE REPRESENTATIVE TRAINING- HMO BENEFITS & ELIGIBILITY (9704)

CLASSROOM/ SELF-PACED

01/2009-12/2009 312 0 0 NON-ACADEMIC

9705

PROVIDER SERVICE CENTER NEW HIRE CUSTOMER SERVICE REPRESENTATIVE TRAINING- HMO CLAIMS (9705)


01/2009-12/2009 304 0 0 NON-ACADEMIC

9706MM HOLR NAVIGATION REFRESHER TRAINING (#9706) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

9707 PDS TRAINING WALKTHROUGH CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

9708PRECERT NEW HIRE INBOUND QUEUE ASSOCIATE TRAINING (9708)


01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


9709PRECERT NEW HIRE CLINICAL NURSE TRAINING (9709)


01/2009-12/2009 0 0 0 TOO FEW HOURS

9715AETNA STANDARD TABLE FOR PRECERTIFICATION (9715) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

9717AETNA SPECIALTY PHARMACY - NETWORK STAFF TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9753 PRECERT COB (9753) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

97552005 AETNA VOICE ADVANTAGE (AVA) AWARENESS SESSION CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

9756 BUILDING AETNAS BRAND (9756) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

9758 CHANGING YOUR OUTLOOK - 9758 CLASSROOM01/2010-12/2010 4 4 COMBINABLE


9762 PE/RS ENHANCEMENTS (9762) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

9764LIFE INSURANCE SERVICE CENTER UPDATES - FEBRUARY 2005 4TH EDITION (9764) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9766 MMA SS AEXCEL - PRODUCT & PRICING (9766) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

9767MEDICAL IN NATURE ORAL SURGERY TRAINING FOR DENTAL PROCESSORS (9767) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9770 AGB NEW HIRE TRAINING (9770) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

9771 NACO DENTAL CSR (9771) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9777 MM MVA/COB CLAIMS PROCESSING (#9777) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

9779 SWR HIPAA AMENDMENT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9780 NACO NEW HIRE CBS: TRAD-DENTAL (9780) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9781 NACO HMO AMBULATORY SURGERY (9781) CLASSROOM01/2009-12/2009 6 6 COMBINABLE


9782REGIONAL POLICIES & PROCEDURES TRAINING - SE/SW NETWORK CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9784MIDDLE MARKET GROUP INSURANCE TRAINING FOR ACCOUNT MANAGERS CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

9785INTRODUCTION TO MEDICAL SERVICES ONLINE TRAINING SERIES (9785) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


9786 MEDQUERY PROGRAM OVERVIEW (9786) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

9791NEW MODEL, FIT, HMO SYSTEMS, & AST - NCR (9791) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

9814EATING DISORDERS:DETERMINING LEVELS OF CARE RICHFIELD (9814) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9817LIFE, AD&D ULTRA AND DISABILITY EXCEPTION PROCESS SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9818NA UW MEDICARE ADVANTAGE INFORMATION SESSION (9818) CLASSROOM

01/2009-12/2009 4 4 COMBINABLE


9819 MM NGMENU REFRESHER TRAINING (#9819) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9821 PE/RS ENHANCEMENTS - PART 2 (9821) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

9825 PDS TRAINING: DUPLICATE PIN PREVENTION SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

9828 MILLIMNA NEW HIRE TRAINING NCR (9828) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9830 INTEGRATION @ AETNA (9830) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

9834 DENTAL TECH CLAIMS FUNDAMENTALS CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

9835DISABILITY SERVICES TRAINING UPDATES MARCH 2005 (9835) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9837NACO ALC TTT REGISTRATION AND EVALUATION (9837) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

9840 MM COB CALCULATOR REFRESHER (#9840) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9841CONSULTATIVE APPROACH/READINESS & REINFORCEMENT (9841) CLASSROOM

01/2009-12/2009 16 16 1


9842AETNA ADVANTAGE PLANS FOR INDIVIDUALS AND FAMILIES (9842) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

9843MILLIMAN WOUND AND SKIN CARE MANAGEMENT TRAINING (#9843) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


9844 TESTING_DIV_001 (9844) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9845NA UW MEDICARE ADVANTAGE COST MODEL TRAINING (9845) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

9850 ENTERPRISE ARCHITECTURE II (9850) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


9851 HEALTHWISE KNOWLEDGEBASE DED-RICH (9851) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


9852 COB POLICY UPDATE DED-RICH #9852 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

9857FSA/WEQ STANDARD ACCOUNT PROCESSING TRAINING (9857) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

9859NE REGION LUNCH&LEARN SESSION - MENTOR PROCESS SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

9861 PATIENT MANAGEMENT OVERVIEW (9861) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

9862 DISEASE MANAGEMENT OVERVIEW (9862) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

9863 DATA INTO VALUE ACTION (9863) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

9865 WELLNESS PROGRAMS OVERVIEW (9865) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

9866 NATIONAL MEDICAL EXCELLENCE (9866) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

9867 WOMEN'S HEALTH PROGRAM OVERVIEW (9867) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

9868 PREDISABILITY EARNINGS (9868) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

9869 SEPM -MIGRAINES #9869 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9870 TESTING_DIV_002 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9873 AGB SPRING SALES/SERVICE TRAINING EVENT CLASSROOM01/2009-12/2009 15 0 0 NON-ACADEMIC

9875 DIVERSITY THE AETNA WAY (VOLT) (9875) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


9877PARTNERSHIP DISABILITY CLAIMS AND INVESTIGATION UNIT - 2005 TRAINING #9877 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9880 SA DU CKD CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9881 NAPMBBDU ACCP OVERVIEW CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9883 SA DU PROCHASKA CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9884 MM UW & SS CLAIM REPRICING TRAINING (9884) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


9885 ASD (ANCILLARY ONLY) PRE-INQUIRY (9885) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9887 NACO HMO CSR REFRESHER (9887) CLASSROOM01/2009-12/2009 80 0 0 NON-ACADEMIC

9889ASD (ANCILLARY ONLY) INITIATE CONTACT FIND MEMBER SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9890 ASD (ANCILLARY ONLY) CONTACT SUMMARY SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9892NE LUNCH&LEARN: ENHANCED MEMBER OUTREACH (9892) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9899AETNA STRATEGIC DESKTOP (ASD) CSR-SC FULL USER TRAINING [MEMBER VIEW] (9899) CLASSROOM

01/2009-12/2009 32 0 0 NON-ACADEMIC

9900ANTITRUST: BROKER AND COMPETITOR RELATIONS (9900) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

9903WORKBASKETS TRAINING FOR ANCILLARY ASD USERS (9903) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

9904 NACO TRAD CSR REFRESHER (9904) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9905 ASD (ANCILLARY ONLY) SELECT & VIEW A PLAN SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9908 ASD (ANCILLARY ONLY) POST CALL SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9909 ASD (ANCILLARY ONLY) CLAIM SEARCH AND LIST SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9910ASD (ANCILLARY ONLY) CLAIM DETAILS AND OTHER VIEWS SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9912 ASD (ANCILLARY ONLY) COMPLAINTS & APPEALS SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9913 ASD (ANCILLARY ONLY) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9914 ASD (ANCILLARY ONLY) TRADITIONAL REFERRALS SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9915 ASD (ANCILLARY ONLY) HMO REFERRALS SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9916 ASD (ANCILLARY ONLY) ACAS NOTES SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9917 ASD (ANCILLARY ONLY) HMO MEMBER COMMENTS SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9918 ASD (ANCILLARY ONLY) ADD DEPENDANT SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


9919 ASD (ANCILLARY ONLY) ADDRESS UPDATE SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9920 ASD (ANCILLARY ONLY) ID CARD REQUEST SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9921 ASD (ANCILLARY ONLY) UPDATE PCP/PCD SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9922 ASD (ANCILLARY ONLY) UPDATE NAME, DOB & SSN SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9923 ASD (ANCILLARY ONLY) SPECIAL HANDLING SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9924 ASD (ANCILLARY ONLY) STUDENT STATUS SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9925 ASD (ANCILLARY ONLY) INCAPACITATED CHILD SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9926 ASD (ANCILLARY ONLY) ENTITLEMENTS SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9927ASD (ANCILLARY ONLY) ANNUAL VALIDATION PROCESS SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9928 ASD (ANCILLARY ONLY) ALTERNATE PAYEE SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9929 ASD (ANCILLARY ONLY) UPDATE & MAINTAIN COB SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9946LIFE INSURANCE SERVICE CENTER NEW HIRE TRAINING (LISC) (9946) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9948 SA DU RUMBA HMO/HOLR SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9949MILLIMAN PSYCHOSOCIAL MANAGEMENT TRAINING (#9949) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


9950CRYSTAL REPORTS XI: REPORTS DESIGN I - FUNDAMENTALS OF REPORT DESIGN (9950) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

9951CRYSTAL REPORTS XI: REPORT DESIGN II - BUSINESS REPORTING SOLUTIONS (9951) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

9952CRYSTAL REPORTS XI: REPORT DESIGN III - REPORT PROCESSING STRATEGIES (9952) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

9953 PRE-EXISTING TRAINING (HMO) (9953) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

9961 NCM NEW HIRE TRAINING (9961) CLASSROOM01/2009-12/2009 5.5 0 0 0

9963AETNA STRATEGIC DESKTOP (ASD) PATIENT MANAGEMENT (PM) 5.2 MODEL OFFICE (9963) CLASSROOM

01/2009-12/2009 7 0 0 0


YearCourse Length

Applicable Hours

Credits Recommended


9968 NACO HMO COB REFRESHER (9968) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

9968 NACO HMO COB REFRESHER (9968) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

9969 NACO DENTAL CSR TO HMO CSR (9969) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9970 HOSPITAL ANNOTATED PADU TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9975 PST HMO COB (9975) CLASSROOM01/2009-12/2009 20 0 0 0

9978TEST ACCOUNT FOR BUSINESS OPERATION L&P (9978) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9981ASD ASSESSMENT 1 TRADITIONAL - BENEFITS AND ELIGIBILITY (9981) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

9982COB 2005 POLICY UPDATE FOR CMA/CMRS - RICH-DED (9982) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9987 KANA TRAINING-DENTAL CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

9988IHD DISABILITY REPORTING REPORTS TRAINING (9988) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

9993MIDDLE MARKET SERVICE MANAGER INSTALLATION TRAINING PROGRAM (9993) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

9996P4232 CONSUMER MARKET PRODUCT INITIATIVES - PSS PATH (9996) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

9998 NA PROJECT MANAGEMENT WORKSHOP (9998) CLASSROOM01/2009-12/2009 16 16 1


10002 ASD 5.2 MODEL OFFICE (CSR) (10002) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10008 IVIG PRESENTATION (10008) RICHFIELD CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10012DISABILITY SERVICES TRAINING UPDATES APRIL 2005 (10012) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10014 AETNA AFFORDABLE HEALTHCHOICES (LC# 10014) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10015AETNA STRATEGIC DESKTOP (ASD) PRE-TRAINING PREVIEW COMMUNICATION (10015) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

10033 WEST MEDICARE ADVANTAGE TRAINING (10033) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10037FINDING YOUR LEVERAGE AND MAKING CONNECTIONS (10037) CLASSROOM

01/2009-12/2009 8 8 0.5



YearCourse Length

Applicable Hours

Credits Recommended


10043 PRE-EXISTING CONDITIONS AUTOMATION (10043) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

10044NACO ASD CHAMPION ORIENTATION TRAINING (10044) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

10045 OVERVIEW OF AETNA PHYSICIAN WEBSITE (10045) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10047STRATEGIC CONTRACT MANAGER TRAINING FOR PDS (10047) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10048 CCI ENHANCEMENTS FOR ORS-- RICH-DED (10048) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10051 EXPANDED HSA OVERVIEW TRAINING (10051) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

10052NA, MM TEST ACCOUNT FOR REQUIRED COURSE (TBT) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

10054HOME HEALTH CARE/SKILLED NURSING FACILITY/REHAB REFRESHER-- RICH-DED (10054) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10055 SOCIAL SECURITY DISABILITY PROCESS (10055) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

10056ASD ASSESSMENT 1 DENTAL - BENEFITS AND ELIGIBILITY (10056) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10057ASD ASSESSMENT 1 HMO - BENEFITS AND ELIGIBILITY (10057) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10063NACO STRATEGIC CONTRACT MANAGER - CSR REFRESHER (10063) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

10064 LEVEL OF CARE REVIEW DOCUMENTATION (10064) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

10065 HSA BANKING SITE SME TRAINING CLASSROOM01/2010-12/2010 4 0 0 NON-ACADEMIC

10068THE MEDICARE MEMBER AND MEDICARE GUIDELINES (10068) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

10069 MEDICARE CMS PRICER (10069) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

10071 PSS NA TEAM CAPTAIN (10071) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

10076NACO STRATEGIC CONTRACTS MANAGMENT - TRAD CBS/CSC REFRESHER (10076) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

10078 DISABILITY CLAIM PROCESS OVERVIEW CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

10079 NACO POSII CBS TRAINING (10079) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10080 NA PSS ELIGIBILITY TRAINING- (10080) CLASSROOM01/2009-12/2009 168 0 0 NON-ACADEMIC

10082 DATA: CLOSING THE DISPARITY GAP (10082) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

10083 ISO PLAN SET UP SPECIAL TOPICS (10083) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


10090 ABENDAID/XLS FOR MVS CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

10093 XPEDITER/TSO FOR MVS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10095 ASD REPORTS (10095) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

10097 PST COB FOR ACAS (10097) CLASSROOM01/2009-12/2009 20 0 0 NON-ACADEMIC

10105INTEGRATED CARE SERVICES MEMBER OPPORTUNITY TAB TRAINING (10105) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

10107PROVIDER SERVICE CENTERS REINFORCEMENT-BASED LEADERSHIP (10107) CLASSROOM

01/2009-12/2009 16 16 1


10108 L&P TEST ACCOUNT (10108) CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

10109 PRL BRIDGING EVENT FOR MANAGERS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10112BEHAVIORAL HEALTH FOR THE DISABILITY ANALYST 10112 CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

10120CHRONIC KIDNEY DISEASE (CKD) CONDITION ANALYSIS/MANAGEMENT (10120) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10121 AVAYA IP AGENT (#10121) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

10125MM UW - PRODUCT TRAINING FOR PORTFOLIO ACCOUNTS UNDERWRITING (10125) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10126MENTOR TRAINING FOR MMA UNDERWRITING AND SALES SUPPORT (10126) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

10127MM UW - FINANCIAL CONCEPTS TRAINING FOR PORTFOLIO ACCOUNTS UNDERWRITING (10127) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10128MMA UW&SS 10128 EFFECTIVE WRITING FOR MMA UNDERWRITING AND SALES SUPPORT CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

10129MMA UNDERWRITING AND SALES SUPPORT--NEW HIRE TRAINING (10129) CLASSROOM

01/2009-12/2009 360 0 0 NON-ACADEMIC

10139PRECERT SCM REFRESHER, MILLIMAN SNF & REHAB GUIDELINES (10139) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


10145 PSC L&P TRAINER TOPIC TRAINING (10145) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

10147TRADITIONAL E.PUBLISHING CODEBOOK INSERT FEATURE TRAINING (10147) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10148 NACO HSA BANKING SYSTEM TRAINING (10148) CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

10153ALPHA 1 - ANTITRYPSIN DEFICIENCY RICHFIELD (10153) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10156 NACO THE AETNA WAY (VOLT) 10156 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10161MEDICARE - ELIGIBILITY, ENROLLMENT AND BENEFITS (10161) RICH-DED CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10163PROVIDER SERVICE CENTERS PERFORMANCE ASSESSMENT CLINIC (10163) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10165DMO TRAINING FOR ORAL SURGERY PROCESSORS (10165) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10166 EPDB & DMO PROVIDERS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10167DISABILITY SERVICES TRAINING UPDATES JUNE 2005 (10167) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10174IHD ACCOUNT MGR AND CHAMPION REPORTS TRAINING (10174) SELF-PACED

01/2009-12/2009 6 6 COMBINABLE


10176 NAPMBBDU SCM (REHAB, HOSPICE) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10178RACIAL AND ETHNIC HEALTHCARE DISPARITIES (10178) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


10185 CHOICE POS II AND AETNA SELECT REFRESHER CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10192

HEALTH SAVINGS ACCOUNT (HSA) BANKING ENHANCEMENTS SELF-PACEDCONFERENCE (10192) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

10196HMO W/HRA AND TIF DEDUCTIBLE LIMIT OPEN ENROLLMENT TRAINING (10196) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

10197 NEW TREATMENT FOR OSTEOARTHRITIS (10197) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10200BACK IN SCHOOL - AETNA'S BENEFICIARY MANAGEMENT SERVICES (10200) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10202APM CONFIDENTIALITY - RELEASE OF MEMBER INFORMATION (10202) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10205MM STRATEGIC PRICER REFRESHER TRAINING- 2 (#10205) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


10210NACO HOSPITAL TO MEDICAL PROCESSING FOR CLAIM BENEFIT SPECIALISTS (10210) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10211MM COB CALCULATOR ONE ON ONE TRAINING (#10211) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10212SER-PM NAP/RENTAL AGREEMENT REFRESHER TRAINING - 10212 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10214 LEVEL OF CARE REVIEW, RICH-DED (10214) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

10216COMPRESSED GAS CYLINDER MANAGEMENT (10216) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10219AEXCEL REFRESHER TRAINING - NE REGION (10219) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10233CLEARCASE UCM FOR DEVELOPERS -INTRODUCTION (WINDOWS) (10233) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

10234CLEARCASE UCM PCB FOR NON-DEVELOPERS & MAINFRAME DEVELOPERS (10234) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

10238 VIRGINIA PROMPT PAY (#10238) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

10239HMO W/HRA AND TIF DEDUCTIBLE LIMIT FUNCTIONAL/SYSTEM TRAINING (10239) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10240HMO W/HSA AND HDHP OPEN ENROLLMENT TRAINING (#10240) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

10244 MEDICARE PPO TRAINING (# 10244) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

10250MEDICARE MODERNIZATION ACT FOR NETWORK AND CONTRACTING(10250) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


10255MA COORDINATION OF BENEFITS QUESTION AND ANSWER CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10256PROVIDER SERVICE CENTERS WHO MOVED MY CHEESE? TRAINER SEMINAR (10256) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10257PROVIDER SERVICE CENTERS COMMUNICATION AND FEEDBACK - TRAINER SEMINAR (10257) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10259 CCR THERAPY TRIGGERS (#10259) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

10262

PEDIATRIC & ADOLESCENT HIP SURGERY - ORTHOPEDIC SCOLIOSIS SURGERY (10262) RICHFIELD CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10264 ISO PSA AQC INSTALLATION - NEW BUSINESS HMO SELF-PACED01/2009-12/2009 5 0 0 NON-ACADEMIC

10266MM ISO/PSS CONSOLIDATED BILL INSTALLATION (LEGACY TO PSA) (10266) SELF-PACED

01/2010-12/2010 6 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


10270NACO VIRTUAL REFRESHER TRAINING TRAD SCM 2005 - CBS (10270) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

10274 NACO HEALTH SAVINGS ACCOUNT (HSA) (10274) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

10274 NACO HEALTH SAVINGS ACCOUNT (HSA) (10274) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

10275NACO VIRTUAL REFRESHER TRAINING KEEPING THE COMMITMENT (10275) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10277NACO VIRTUAL REFRESHER TRAINING TRAD SCM 2005 - CSR (10277) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

10278 QFE SYSTEM TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10281NACO VIRTUAL REFRESHER TRAINING HMO SCM 2005 - CBS (10281) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

10283NACO VIRTUAL REFRESHER TRAINING HMO SCM 2005 - CSR (10283) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

10285NACO HMO REFRESHER TRAINING BY NACO TRAINERS (10285) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10291GROUP INSURANCE RISK SELECTION AND MANAGEMENT SELF-PACED CONFERENCE (10291) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10292

GROUP INSURANCE RISK SELECTION AND MANAGEMENT SELF-PACED CONFERENCE ASSESSMENT ONLY (10292) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

10293MEDICARE HEALTH SUPPORT (MHS) OVERVIEW (10293) SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

10294 MHS CONGESTIVE HEART FAILURE (CHF) - 10294 SELF-PACED01/2009-12/2009 2 2 COMBINABLE


10295 MHS DIABETES MELLITUS (10295) SELF-PACED01/2009-12/2009 2 2 COMBINABLE


10298UNAUTHORIZED ADMISSION POLICY UPDATE (10298) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10301 AGB MEDAIRE TRAINING 2005 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10302MEMBER BOOK OF RECORD - MEMBER ENROLLMENT APPLICATION TRAINING(10302) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

10303MIDDLE MARKET UNDERWRITING AND SALES SUPPORT CAREER PATH TUTORIAL 10303 SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10305 NACO: MEDICARE SECOND PAYER (MSP) (10305) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


10309THE MEDICARE MEMBER AND MEDICARE GUIDELINES (10309) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

10312 NACO ME/EC REFRESHER (10312) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

10313 MATH REFRESHER ACTIVITY (10313) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

10324 NACO PHYSICAL THERAPY TRAD CBS (10324) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

10325MMA UW - SRM TRAINING FOR KEY ACCOUNTS # 10325 SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10326NO FACILITY FOUND BOILERPLATE/PROFESSIONAL COMPONENT TRAINING (#10326) SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

10327KING OF PRUSSIA - MILLIMAN CARE GUIDELINES - 9TH EDITION UPDATE SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10333 HMO HRA SPARKS TRAINING (10333) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10334EPDB REFRESHER--DETERMINING PAR STATUS (10334) RICH DED CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10336PRECERT, MEDICARE MEMBER AND MEDICARE GUIDELINES (10336) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

10337 CHIROPRACTIC FRAUD (10337) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

10339PST, HMO HOSPITAL REFRESHER FOR INPATIENT, OUTPATIENT, ER (10339) CLASSROOM

01/2009-12/2009 20 0 0 NON-ACADEMIC

10342 DATE SERIES 10342 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10343PST MEMBER/PROVIDER VIEW ASD TRAINING (10343) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10344 CLINICAL DURATION GUIDELINES 10344 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10345 ETUMS 10345 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10350 SHORT TERM DISABILITY (STD) PRE-EX (10350) SELF-PACED01/2009-12/2009 1.25 0 0 NON-ACADEMIC

10351NY HCRA MEDICAL AUTOMATION TRAINING (#10351) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10358 PEND RULE PROCESS TRAINING SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10359LEVEL OF CARE REVIEW AND UTLILIZING CUSTOMIZED DENIAL REASONS (10359) RICH-DED CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10360 MEDICARE HEALTH SUPPORT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10365MM PRECERTIFICATION/ PATIENT MANAGEMENT REFRESHER TRAINING CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10366 MEDICARE ADVANTAGE CORRESPONDENCE CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

10368STD PRE-EXISITING INVESTIGATION WORKFLOW - 10368 SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

10370PRE EXISTING CONDITIONS PHASE II TRAINING (10370) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

10372PERFORMANCE SUPPORT TOOLS TRAINING (#10372) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

10387 MARKETING ACCELERATION WORKSHOP CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10388 NACO IPA FOR HMO CSRS AND CSCS (10388) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

10390HEART VALVE REPLACEMENT FOR ICCS (10390) RICH-DED CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10391HEART VALVE REPLACEMENT FOR CMS (10391) RICH-DED CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10394 MM GENERAL TRADITIONAL OVERVIEW CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

10395 ACCUMULATOR HV SCREEN REVIEW (10395) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

10399 WEST REGION COLA AND MULTI-YEAR TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10403

ACUTE REHAB HOSPITALS OR SUBACUTE PROGRAMS: DISCERNING THEIR UNIQUE CAPABILITIES CLASSROOM

01/2009-12/2009 1 1 COMBINABLE NON-ACADEMIC

10404 NACO CUSTOMER LOYALTY (10404) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

10405 COB TRAINING FOR MRT-WEST (10405) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10409NACO AETNA CHOICE POS II - OPEN ENROLLMENT(10409) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

10413 MMA IMPACTS TO PDS - AUGUST 2005 SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10414DISABILITY SERVICES TRAINING UPDATES JULY 2005 (10414) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10417 PERFORMANCE MANAGEMENT CLINIC (10417) CLASSROOM01/2010-12/2010 8.5 8.5 0.5


10418 PDS BEHAVIORAL HEALTH (10418) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10419 NAPMBBDU NEW HIRE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10423 10423 MILD BRAIN INJURY CLASSROOM01/2009-12/2009 1 1 COMBINABLE

PHYSICAL BIOLOGICAL SCIENCE

10424 ETUMS 7.1- WHAT'S NEW (10424) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10426HEALTHLINE OVERVIEW (REFERRAL ENTRY AND INQUIRY) RICH DED (10426) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10432 NPM COMPLEX TO STCM TRANSITION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10433 NACO CALL QUALITY ANALYST TRAINING (10433) CLASSROOM01/2009-12/2009 60 0 0 NON-ACADEMIC

10438STRATEGIC RESOURCE COMPANY (SRC) LIVE SELF-PACED STREAM (10438) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10440STRATEGIC RESOURCE COMPANY (SRC) CERTIFICATION (10440) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10442 NAPMBBDU ICC CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10443 NAPMBBDU CMNC CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10446WEST/SOUTHWEST OPEN ENROLLMENT FIELD TRAINING (10446) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

10448 MMA BILLING AND AR - GROUP SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

10449 MMA BILLING AND AR INDIVIDUAL SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10452 MMA ENROLLMENT OVERVIEW(10452) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10456PROVIDER SERVICE CENTERS TEAMBUILDING - MAROONED! (10456) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10459INDIVIDUAL, SMALL GROUP & MEDICAID MARKETS INDIANA & ILLINOIS NEW PRODUCT 2005 (10459) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10462WHEN CULTURE, RELIGION, AND MEDICAL ETHICS CLASH CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10465NACO RETIREE SENSITIVITY TRAINING - ABBREVIATED (10465) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


10470DIMENSIONAL MODELING FOR DATA WAREHOUSE APPLICATIONS (10470) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10480NPM REFRESHER CLASS FOR AETNA COMPASSIONATE CARE PROGRAM CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10485 ASSESSING READINESS TO CHANGE (10485) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

10486 TEAMSITE FOR EDITORS CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

10489MD/CM COLLABORATION-CM PROGRAM INITIATIVE 10489 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10499VOLUNTARY SHORT TERM DISABILITY (VSTD) (10499) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10502 HIPAA REPRINT VIA EOS PC (10502) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10505AEXCEL 2006 NEW MARKET TRAINING (NETWORK STAFF) 10505 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10520MEDICARE ADVANTAGE CORRESPONDENCE MASTERY TEST SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

10526DATA MODELING TOOLS INTEGRATION - PART I: INTRODUCTION (10526) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

10527DATA MODELING TOOLS INTEGRATION - PART II: MODEL MANAGEMENT PROCESS (10527) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

10528DATA MODELING TOOLS INTEGRATION - PART III: JUMAR:LINKS DEMONSTRATION (10528) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

10529DATA MODELING TOOLS INTEGRATION - PART IV: JUMAR:LINKS DETAIL (10529) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

10530DATA MODELING TOOLS INTEGRATION - PART V: CLEARCASE SETUP AND USE (10530) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

10531DATA MODELING TOOLS INTEGRATION - PART VI: REVIEW AND SUMMARY (10531) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

10533ASD - COMPUTER TELEPHONY INTEGRATION (CTI) FOR PROVIDERS (10533) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


10536CONSUMERISM UNIVERSITY CERTIFICATION (10536) CLASSROOM

01/2009-12/2009 24 0 0 NON-ACADEMIC

10537 CONSUMERISM UNIVERSITY (10537) CLASSROOM01/2009-12/2009 24 0 0 NON-ACADEMIC

10539PSC SPECIALIZED GOLDEN HOUR - AUGUST 2005 (10539) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10554 ECHS CREDENTIALING UPDATE SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10555 BISMARCK LL INFERTILITY SELF-PACED01/2009-12/2009 7.5 0 0 NON-ACADEMIC

10556 SEPM - PEDIATRIC PSYCHOSOCIAL ISSUES CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10558MIDDLE MARKET HMO CLAIMSP ERLT WORKFLOW FOR ER CLAIMS- REFRESHER CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

10561TEAM LEADERS TOOLS AND TECHNIQUES - ACCESS HR NAVIGATION (10561) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10564DISABILITY SERVICES TRAINING UPDATES AUGUST 2005 (10564) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10566 NACO - TC/OC TO MC/POS II PROCESSING (10566) SELF-PACED01/2009-12/2009 40 0 0 NON-ACADEMIC

10568SOCIAL SECURITY PROCESS UPDATE AUGUST 2005 10568 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10569RETROSPECTIVE REVIEW PROCEDURE TRAINING (10569) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

10570 BL THIRD PARTY STRATEGIC SELLING 10570 CLASSROOM01/2009-12/2009 8

10571INPATIENT EVENT AETNA CARE PLANNER TOOL (10571) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

10572 ILT NPS SURVEY CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10580RBCO MEDICARE INDIVIDUAL ACCOUNT RECEIVABLES (10580) CLASSROOM

01/2009-12/2009 0 0 0 NON-ACADEMIC

10581 INTEGRATED DELIVERY SYSTEM (10581) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

10583CALIFORNIA HMO AETNA VALUE NETWORK SYSTEM TRAINING (10583) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

10584NACO CONTINUOUS QUALITY IMPROVEMENT (CQI) TRAINING (10584) SELF-PACED

01/2009-12/2009 20 0 0 NON-ACADEMIC

10585 AETNA VALUE NETWORK CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10586 PRECERT MEA TRAINING (10586) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10591 NACO REFRESHER TRAININGS (10591) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10592 NACO ECHS REFRESHER TRAINING (10592) CLASSROOM01/2009-12/2009 5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


10594NPM NEW HIRE TRAINING, CONDENSED VERSION (10594) CLASSROOM

01/2009-12/2009 30 0 0 NON-ACADEMIC

10595 NACO ASD TTT (10595) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

10598MM HMO MVA/WC COB CLAIM PROCESSING REFRESHER CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

10600PROVIDER SERVICE CENTERS TEAMBUILDING - "EARTHQUAKE" (10600) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


10605 NAPMBBDU PRECEPTOR PROGRAN CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

10606AETNA GLOBAL BENEFITS INTRODUCTION COURSE (10606) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

10606AETNA GLOBAL BENEFITS INTRODUCTION COURSE (10606) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10609NE LUNCH&LEARN - NATIONAL ADVANTAGE PROGRAM (NAP) UPDATE - 10609 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10612PSC SPECIALIZED GOLDEN HOUR - SEPTEMBER 2005 (10612) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10615AEXCEL NEW MARKET TRAINING WEST REGION NETWORK STAFF CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10617NPM CASE MANAGEMENT: THE NEXT GENERATION SOUTHEAST PILOT CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10618 LEARNSOMETHING TEST COURSE SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10624 MM UW AHF FOR HMO-BASED PRODUCTS (10624) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10626INSTRUCTOR LED RETROSPECTIVE REVIEW PROCEDURE TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10627 MEDICARE PDP TRAINING FOR NETWORK STAFF SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10628TEAM LEADERS TOOLS AND TECHNIQUES - TEAM BUILDING (MYERS-BRIGGS) (10628) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10629STRATEGIC RESOURCE COMPANY SELF-PACED PRESENTATION (10629) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10630 MEDICAL BENEFITS WORKSHOP FOR NASS (10630) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

10631 NAPMBBDU IN-SERVICES CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10632MEDICARE PRESCRIPTION DRUG PROGRAM - PART D (PDP) -10632 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


10634 HMO/PHARMACY (RX) INTEGRATION (10634) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

10635 PDS & CREDENTIALING LEADERS MEETING CLASSROOM01/2009-12/2009 12 0 0 NON-ACADEMIC

10637 HMO EMBEDDED BEHAVIORAL HEALTH SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

10639HMO WITH HSA AND HDHP SYSTEM TRAINING (10639) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

10641PRECERT CLINICAL EDUCATION TRAINING - SEPTEMBER 2005 (10641) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

10647PRECERT MEDICARE ADVANTAGE CORRESPONDENCE TRAINING (10647) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

10649 TEXAS - PARKLAND MCG TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10650DISABILITY SERVICES TRAINING UPDATES SEPTEMBER 2005 (10650) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10654 NCR QM - MATHEMATICS TUTORIAL - PART I (10654) SELF-PACED01/2009-12/2009 1 1 COMBINABLE MATHEMATICS

10659 NAPMBBDU MILLIMAN CULTURAL REFRESHER CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10664 AETNA VALUE NETWORK FOR PM/PRECERT (10664) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

10665 SE/SW ANNUAL RISK MANAGEMENT OVERVIEW CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10666 IRRITABLE BOWEL* CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10668 CREDIT TRANSMITTALS & DOLLAR DRAFTS (10668) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10669AETNA STRATEGIC DESKTOP (ASD) CSR/SC FULL USER TRAINING [MBR & PROVIDER VIEW] (10669) CLASSROOM

01/2010-12/2010 32 0 0 NON-ACADEMIC

10671

AETNA STRATEGIC DESKTOP (ASD) AETNA BEHAVIORAL HEALTH (ABH) CSR FULL USER TRAINING [MEMBER VIEW] (10671) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10672

AETNA STRATEGIC DESKTOP (ASD) AETNA BEHAVIORAL HEALTH (ABH) CLINICAL FULL USER TRAINING [MEMBER VIEW] (10672) CLASSROOM

01/2009-12/2009 11.8 0 0 TOO FEW HOURS

10673NA MEDICARE CONSULTANT ELECTRONIC ENROLLMENT CLASSROOM

01/2009-12/2009 6 0 0 NON-ACADEMIC

10674 ACQUIRED BRAIN INJURY (ALC# 10674) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10675 TESTING COURSE (10675) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10676PSC SPECIALIZED GOLDEN HOUR - AETNA HEALTHFUND 2005 (10676) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

10678 NAPMBBDU STCM REFERSHER CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10679NAPMBBDU ADMINISTRATIVE DENIALS / TIMELINESS REFRESHER CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10680 JAVASCRIPT (10680) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

10683 NA RJ/NERT TRAINING (10683) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10685PDS TRAINING: SYSTEM RELEASES AND ENHANCEMENTS SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10696

PROVIDER SERVICE CENTER TRADITIONAL CUSTOMER SERVICE REPRESENTATIVE 2-DAY PROVIDER VIEW ASD TRAINING (10696) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10697

PROVIDER SERVICE CENTER TRADITIONAL CUSTOMER SERVICE REPRESENTATIVE 4-DAY PROVIDER VIEW ASD TRAINING (10697) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10699 HEALTHLINE REFERRAL INQUIRY- RICH DED (10699) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10700NATIONAL ACCOUNTS PLAN SPONSOR SERVICES LEADERSHIP WORKSHOP (10700) CLASSROOM

01/2009-12/2009 12 0 0 NON-ACADEMIC

10705 PDS TRAINING: HMO PROVIDER DATA (10705) SELF-PACED01/2009-12/2009 80 0 0 NON-ACADEMIC

10706 EVAL TEST COURSE CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10707 CIVIL TREATMENT FOR MANAGERS 2006 (10707) SELF-PACED01/2009-12/2009 4 4 COMBINABLE


10711NORTH CENTRAL - MEDICAL COST EFFECTIVENESS OPPORTUNITIES (LAB LEAKAGE) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10712 CHAIRMAN'S INITIATIVE ON DEPRESSION TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10713NORTH CENTRAL - PRACTITIONER/PROVIDER APPEALS PROCESS INFORMATIONAL SESSION CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10714 NE LUNCH&LEARN: 2006 OPERATING PLAN (10714) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10716PRECERT CLINICAL EDUCATION TRAINING - OCTOBER 2005 (10716) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


10723CAQH 2005 NETWORK REFRESHER SESSION (# 10723) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10724NATIONAL PATIENT MANAGMENT COORDINATION OF BENEFITS QUESTION AND ANSWER SESSION CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10725 HSA DEBITCARD - INVESTMENTS II SELF-PACED01/2009-12/2009 1 0 0 TOO FEW HOURS

10727 ACTUARIAL TRAINING BROWN BAG (10727) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10740NATIONAL PROVIDER IDENTIFIER (NPI) AWARENESS SESSION -10740 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10741PM DU INTRODUCTION TO CASE MANAGEMENT (10741) CLASSROOM

01/2009-12/2009 24 0 0 NON-ACADEMIC

10752 AGB NEW HIRE SALES CERTIFICATION (10752) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10754 NAPMBBDU ADMINISTRATIVE DENIALS CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

10756DISCHARGE PLANNING OVERVIEW RICH DED (10756) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10757 ETUMS 7.2 WHAT'S NEW (10757) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

10759 AHF HRA 2006 (10759) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10760WHAT MAKES A GOOD VOCATION SERVICES REFERRAL 10760 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10762 NU IMAGE OPTICAL CENTER (10762) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10763DISABILITY SERVICES TRAINING UPDATES OCTOBER 2005 (10763) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10765PSC SPECIALIZED GOLDEN HOUR - NOVEMBER 2005 (10765) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

10768 EXTERNAL TBT HOSTING TEST (10768) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10770 MEDICARE FORMULARY-ENROLLMENT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10771PRACTITIONER/PROVIDER APPEALS PROCESS (#10771) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10782 MEDICARE MODERNIZATION ACT FOR PHL SELF-PACED01/2009-12/2009 17 17 1


10783 PMNABBDU FIT RESULTS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10787 PROVIDER REIMBURSEMENT INITIATIVES (10787) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10788 PST, AETNA HEALTH FUND, REFRESHER (10788) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

10789 MAKING PAY DECISIONS (10789) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

10792 MMA IMPACTS TO PDS - NOVEMBER 2005 SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10795 FIT ENHANCEMENTS RICH-DED (10795) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10797NACO MC TO TC/OC PROCESSING TRAINING (10797) CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

10798 QUALITY MANAGEMENT: NCQA (10798) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

10799CALIBRATING PERFORMANCE AND RESULTING PAY (10799) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10800CHANGES TO THE BUSINESS INTENT REVIEW PROCESS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10804 XML - DTDS AND SCHEMAS (10804) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10805 APMCAS 2005.4 RELEASE SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10806MID-ATLANTIC NORTH MARKETS - SCM PERFORMANCE SUPPORT TOOL TRAINING (#10806) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10808 NE LUNCH AND LEARN - EDI UPDATE (10808) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10809NE LUNCH&LEARN - HOSPITAL CHARGEMASTER (10809) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10810 NAPMBBDU DOCUMENTATION WORK SMART CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10811 ESTIMATION WORKBOOK (10811) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

10812 WEST VIRGINIA FAIR TRADE LAWS SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

10815HCIC REGIONAL AND NATIONAL REPORTS: SE/SW REGION SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10816 NACO MSW FOR CLAIMS PROCESSORS (10816) CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC

10817 FACILITY PRICER REPORTS - SE/SW REGION SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10818FACILITY & PHYSICIAN PRICERS GENERAL HANDLING - SE/SW REGION SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10819MM TRADITIONAL PRE-EXISTING CONDITIONS REFRESHER (10819) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

10820 FACILITY PRICER RATE SCREENS - SE/SW REGION SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10821 MARKET DRILL DOWN PACKAGE SE/SW REGION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10823 HCIC PM BRIEFING BOOK - SE/SW REGION SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10824ETUMS AMBULATORY EVENT TRAINING REFRESHER CLASS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10826 DISABILITY CUSTOMER SERVICE TRAINING 10826 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10828 BLOODBORNE PATHOGENS 10828 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10832 WORKPLACE VIOLENCE 10832 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10833AETNA BEHAVIORAL HEALTH PM/PSC UPDATE (10833) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10835 PREGNANCY CLAIMS MANAGEMENT (10835) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10836 MMA GUIDE TRAINING (10836) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10837 CAPABILITY PATTERN - SYSTEM SUNSET (10837) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


10840 ISO INSURANCE SERVICE ORGANIZATION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10842 BUSINESS INTENT REVIEW PROCESS - SE REGION SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10843 AETNA BEHAVORIAL HEALTH SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

10844 AETNA BEHAVORIAL HEALTH QUIZ SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10845EMERGENCY ROOM AND CLINICAL CLAIM REVIEW TRAINING (#10845) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10848AETNA STRATEGIC DESKTOP (ASD) 5.3 PROVIDER VIEW - PRECERT MODEL OFFICE (10848) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10855 NAPMBBDU CUSTOMIZED DENIALS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10857SCORECARD CLINIC FOR LIFE PRODUCTS AND SERVICES SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10858 TEAMSITE - MANAGING CONTENT CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

10860PST, STRATEGIC CONTRACT MANAGER--COMPLETE (10860) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

10861 BEHAVIORAL HEALTH KANA (10861) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


10862 AHF HRA HYBRID FUNDING ARRANGEMENT (10862) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10863PST STRATEGIC CONTRACT MANAGER REFRESHER (10863) CLASSROOM

01/2010-12/2010 3 0 0 NON-ACADEMIC

10864RBCO CUSTOMER SERVICE/ GEMS FOR CSP ASSIST (10864) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

10866 CALIFORNIA PROMPT PAY (10866) SELF-PACED01/2010-12/2010 1 0 0 TOO FEW HOURS

10868DISABILITY SERVICES TRAINING UPDATES NOVEMBER 2005 (10868) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10869 SCORECARD CLINIC FOR PM/QM MANAGERS SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10871MIDDLE MARKET SME TRAINING FOR COMPETITIVE RENEWAL DATABASE CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10873PRACTITIONER/PROVIDER APPEAL PROCESS - 10873 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10876 MIDDLE MARKET BASIC FINANCIALS (10876) CLASSROOM01/2009-12/2009 32 32 2


10879 WPI/WPR PROCESS (10879) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

10880ACTIVE ETHICAL LEADERSHIP: DISSENT IS NOT A DIRTY WORD SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10881MIDDLE MARKET GROUP INSURANCE RENEWAL FOR ACCOUNT MANAGERS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10883PSC SPECIALIZED GOLDEN HOUR - DECEMBER 2005 (10883) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

10897CARDIOLOGY: GETTING TO THE HEART OF THE MATTER 10897 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10938 LEADING AETNA'S STRATEGY FOR GROWTH CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

10939 ASD ASSESSMENT 2 - HMO CLAIM INQUIRY(10939) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10940ASD ASSESSMENT 2 - TRADITIONAL CLAIM INQUIRY(10940) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10941ASD ASSESSMENT 2 - DENTAL CLAIM INQUIRY (10941) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10942MEDICATION THERAPY MANAGEMENT PROGRAM ILT CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


10946 VOLUNTARY STD WORKFLOW (10946) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10949

NATIONAL DME INITIATIVE OVERVIEW FOR NETWORK MANAGEMENT AND CONTRACTING (10949) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

10951 CPE - WORK-AT-HOME SESSION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10952ENHANCED PADU AND HOSPITAL CONTRACT ASSESSMENT TOOL TRAINING - 10952 CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

10953 NON-GROUP AR INQUIRY SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

10955EMERGENCY ROOM AND CLINICAL CLAIM REVIEW FOR PST (#10955) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

10957CASE MANAGEMENT TEMPLATES (#10957) RICH-DED CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10962 PEDIATRIC END-OF-LIFE CARE (10962) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

10964DISABILITY SERVICES TRAINING UPDATES DECEMBER 2005 (10964) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

10971 FEHBP TRAINING (10971) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


10972

MID-ATLANTIC 2006 QUALITY ENHANCEMENT & MEDICARE RISK-ADJUSTER METHODOLOGIES (#10972) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


10975 TEST PUBLISH (10975) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

10977AETNA HEALTHFUND CERTIFICATION FOR NA SVPS, VPS OF CM, MANAGERS, & AES 10977 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

10979 RBCO TRADITIONAL CBS TRAINING (10979) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10980NACO PHYSICIAN SETTLEMENT AGREEMENT AND LATE CLAIM INTEREST (10980 CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

10983AETNA HEALTHFUND CERTIFICATION FOR NA AMS - 10983 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


10984 APC EDUCATION WORKSHOP CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

10990 ASD NON CALL ACTIVITY FOR CALL HISTORY CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

10993VOLUNTARY STD INTAKE ANALYST WORKFLOW (10993) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

10994 RBCO TRADITIONAL NEW HIRE CSR (10994) CLASSROOM01/2009-12/2009 840 0 0 NON-ACADEMIC

10996 PRECERT EPDB REFRESHER (10996) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

10997MM TRADITIONAL NEW HIRE CSR EXTENDED CLASS BILINGUAL CLASSROOM

01/2009-12/2009 800 0 0 NON-ACADEMIC

11001NER SKILLED NURSING FACILITY AND REHAB FACILITY TRAINING CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

11003 NACO - AUXILIARY PHONE ASSISTANCE (11003) SELF-PACED01/2009-12/2009 7 0 0 NON-ACADEMIC

11004NAVIGATING THROUGH PRESENTATION EXCELLENCE CLASSROOM

01/2009-12/2009 0 0 0 NON-ACADEMIC

11005 ERISA 5500 (#11005) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11010ASD ASSESSMENT 3 - HMO MEMBER UPDATE (11010) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11011ASD ASSESSMENT 3 - TRADITIONAL MEMBER UPDATE(11011) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11012ASD ASSESSMENT 3 - DENTAL MEMBER UPDATE (11012) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11013 PRECERT HOME HEALTH CARE TRAINING (11013) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

11018 GOVERNMENT & LABOR 101 (11018) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11025RBCO TRADITIONAL NEW HIRE CBS TRAINING (11025) CLASSROOM

01/2009-12/2009 520 0 0 NON-ACADEMIC

11026RBCO TRADITIONAL NEW HIRE CBS TRAINING - HOSPITAL CLAIMS (11026) CLASSROOM

01/2009-12/2009 80 0 0 NON-ACADEMIC

11029 CUSTOMIZED DENIAL REFRESHER (11029) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11030 RBCO SMALL GROUP ISO TRUST DRAFTING (11030) SELF-PACED01/2009-12/2009 55 0 0 NON-ACADEMIC

11031 NACO TRAD NEW HIRE CSR WITH ASD (11031) CLASSROOM01/2009-12/2009 440 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


11032 NACO HMO NEW HIRE CSR WITH ASD (11032) CLASSROOM01/2009-12/2009 440 0 0 NON-ACADEMIC

11034 REMOTE ASSISTANCE SHARED DESKTOP TOOL CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11035 ASP.NET 2008 (11035) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11036XSLT (EXTESIBLE STYLE LANGUAGE TRANSFORMATIONS) (11036) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11038MEU/NETWORK MANAGEMENT CONTRACT ANALYSIS TRACKING TOOL CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11041NATIONAL PATIENT MANAGEMENT REFRESHER TRAINING - TIMELINESS POLICY AND PROCEDURE CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11042

AETNA STRATEGIC DESKTOP (ASD) PATIENT MANAGEMENT (PM) 5.3 [MBR & PROVIDER VIEW](11042) CLASSROOM

01/2009-12/2009 11 0 0 NON-ACADEMIC

11043

AETNA STRATEGIC DESKTOP (ASD) PATIENT MANAGEMENT (PM) 5.3 PROVIDER UPGRADE (11043) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

11044 GROUP INSURANCE FMLA PROGRAM 2006 (11044) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

11047 PRIMER FOR OCCUPATIONAL ERGONOMICS 11047 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11050 EPRECERT DELEGATION (#11050) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11051 MENTORING FOR SUCCESS 11051 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11052 CA IPA SPECIFICS (11052) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

11055WORKING WITH NATIONAL CUSTOMER OPERATIONS (#11055) SELF-PACED

01/2009-12/2009 6 0 0 NON-ACADEMIC

11056MAP TRAINING – INTERNAL QUALITY REVIEW TOOLS FOR M2B CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11059 PDS TRAINING: PROVIDER TAB FOR PDS CLASSROOM01/2009-12/2009 12 0 0 NON-ACADEMIC

11060PDS TRAINING: COLA PROCEDURES AND WORKFLOWS SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

11063 PDS TRAINING: SCM RATES WIZARD AUDIT TOOL SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

11064JAVA SERVER FACES - BUILDING APPLICATIONS WITH JSF (11064) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11076NEW ETUMS DEMOGRAPHICS FIELDS 02/10/06 (11076) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11077 WORKERS' COMP MANAGED CARE 11077 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11078 WORKERS COMP MANAGED CARE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11079ETUMS TRAINING FOR AETNA BEHAVIORAL HEALTH STAFF (11079) CLASSROOM

01/2010-12/2010 32 0 0 NON-ACADEMIC

11080 NY HCRA CLAIM PROCESSING 11080 SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

11082NE LUNCH&LEARN SESSION - SPECIAL INVESTIGATIONS UNIT (11082) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11084INTRODUCTION TO VB.NET USING VB.NET 2008 (11084) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

11085 ETUMS V7.3 WHAT'S NEW (11085) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11086 CM FUNCTIONAL OUTCOME REPORTS SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

11087 IPA RISK DELEGATION TRAINING (11087) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

11088 MENTAL NERVOUS LIMITATION (11088) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

11089 SETTLEMENTS - SINGLE SUM PAYOUTS (11089) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

11091 RBCO ERISA 5500 (#11091) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11094 STD INTAKE ANALYST TRAINING (GAP) 11094 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11096PDS TRAINING: INTRODUCTION TO PROVIDER BUSINESS GROUPINGS (PBGS) - 11096 SELF-PACED

01/2009-12/2009 12 0 0 NON-ACADEMIC

11097 WEB CCI FOR NA FACT (11097) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11098 PHYSICIAN PRICER REFRESHER - SE/SW REGION SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11099 THE CONSUMMATE COMMUNICATOR (11099) CLASSROOM01/2010-12/2010 4 4 COMBINABLE COMMUNICATION ARTS

11100 TONY STAGING SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

11101NORTH CENTRAL - HCIC WEBSITE TRAINING (11101) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11102 SCORECARD/DEVELOPMENT PLAN CLINIC (11102) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11103 RBCO HMO NGMENU SCREENS TRAINING (11103) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

11104AETNA PRODUCT QUICKBASE/PROJECT MANAGEMENT TOOL (PMT) WORKSHOP (11104) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

11112MILLIMAN GUIDELINE COORDINATOR RICH-DED #11112 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11115 NER MILLIMAN REVIEW FOR SNF/REHAB ICC CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

11116IAD - TWO-DAY PROJECT MANAGEMENT TRAINING FOR INTERNAL AUDIT EMPLOYEES (11116) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

11117 ETUMS V7.3 WHAT'S NEW UPDATE (11117) SELF-PACED01/2009-12/2009 0.25 0 0 TOO FEW HOURS

11121GROUP INSURANCE FMLA PROGRAM 2006 - ROI CALCULATOR (11121) SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

11122BENEFIT TABLE QUERY (BTQ WEB) OVERVIEW (11122) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11123 SRC TRAINING ON AETNA (11123) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11125PROVIDER SERVICE CENTERS SUPERVISOR TRAINING HOUR (11125) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


11127 CA PCP TERMINATION POLICY CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11128 SOCIAL SECURITY SOFT SKILLS (11128) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

11129AETNA PHARMACY MANAGEMENT NEW HIRE PROGRAM CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


01/2009-12/2009 0 0 0 TOO FEW HOURS

11131 ETUMS NAVIGATION FOR MEDICAL DIRECTORS CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

11132 STAND IN COURSE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11133 NACO CUSTOMER LOYALTY-WISM (11133) SELF-PACED01/2009-12/2009 1.5 1.5 COMBINABLE


11135MEDICAL TERMINOLOGY - THE BASICS (11135) (EXTERNALLY-HOSTED VERSION) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

11137SE/SW FEBRUARY 2005 TRAINING CALL - PROVIDER COMPLAINTS & APPEALS-11137 SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11141 AIS CONNECTIONS (11141) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

11142 GENERAL DISABILITY NEW HIRE TRAINING (11142) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11143NACO TRADITIONAL REWORK REFRESHER TRAINING (11143) CLASSROOM

01/2009-12/2009 6 0 0 NON-ACADEMIC

11148 NE LUNCH&LEARN - BEHAVIORAL HEALTH (11148) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11155NCR QM - MATHEMATICS TUTORIAL - PART II (11155) SELF-PACED

01/2009-12/2009 2 2 COMBINABLE


11162 HMO E.PUB SYSTEM UPGRADE #11162 SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

11163 NE LUNCH&LEARN - SMART FRONT END (11163) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11165RBCO TRADITIONAL ISG INDIVIDUAL CONVERSION TRAINING (11165) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

11166 NA PSS- HMO AR REFRESHER TRAINING- (11166) CLASSROOM01/2009-12/2009 20 0 0 NON-ACADEMIC

11167 PM DU FIT UPDATE (11167) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11169NPM-NEW HIRE - AETNA COMPASSIONATE CARE PROGRAM CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11171NACO CO-SURGEON PROCESSING REFRESHER (11171) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11172 NA UNDERWRITING - PHARMACY 101 (11172) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

11173 NA UNDERWRITING - PHARMACY 102 (11173) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

11177 RBCO REWORK TRAINING (11177) CLASSROOM01/2009-12/2009 24 0 0 NON-ACADEMIC

11178PRODUCT TRAINING (FOR HMS/PPOM NETWORK STAFF) - 11178 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11179 DESIGNING FOR SERVICE EXCELLENCE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11181 EAP/BEHAVIORAL HEALTH TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11182 TEST OF TEMPLATE REDESIGN (#11182) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11183ACCOUNTING FUNDAMENTALS FOR NA UNDERWRITING CONSULTANTS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11185 PROJECT MANAGEMENT - NA UW (11185) CLASSROOM01/2009-12/2009 16 16 1


11186 NACO TRAIN THE TRAINER (11186) CLASSROOM01/2009-12/2009 24 24 1.5


11188PRECERT ASD TRAINING FOR IQA'S/NURSES (5 DAYS) (11188) CLASSROOM

01/2009-12/2009 40 0 0 NON-ACADEMIC

11190 TRADITIONAL E.PUB CUSTOMIZER (11190) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

11191MEDICAL SERVICES (PM & QM) WEBSITES - SE & SW REGIONS SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11194 NACO FSA CLAIM PROCESSING (11194) CLASSROOM01/2009-12/2009 40 40 2.5


11195 TEST COURSE 1 - EMAIL NOTIFICATION 11195 CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

11197 BACK IN SCHOOL - HEADACHE (11197) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

11208 COGNITIVE IMPAIRMENT (11208) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


11215PROVIDER SERVICE CENTERS LADDER OF INFERENCE (11215) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


11216PROVIDER SERVICE CENTERS SITUATIONAL LEADERSHIP TRAINING (11216) CLASSROOM

01/2009-12/2009 8 1 0.5


11219INTRODUCTION TO STRUCTURED USER ACCEPTANCE (UAT) TESTING (11219) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


11220USER ACCEPTANCE TESTING (UAT) PLANNING (11220) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


11221

DEVELOPING USER ACCEPTANCE TESTING (UAT) TEST PLAN, TEST CASES, AND TEST SCRIPTS (11221) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


11222USER ACCEPTANCE TESTING (UAT) EXECUTION (11222) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


11223USER ACCEPTANCE TESTING (UAT) TEST EVALUATION AND REPORTING (11223) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


11224USER ACCEPTANCE TESTING (UAT) PEOPLE ISSUES IN TESTING & COURSE SUMMARY (11224) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


11225 ETUMS INCLUSION OF REFERRALS (11225) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11225 ETUMS INCLUSION OF REFERRALS (11225) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11227 MEDICARE FOR PHL V. 2006.1.1 CLASSROOM01/2009-12/2009 6 6 COMBINABLE


11228SCM RATE WIZARD AUDIT PROGRAM TRAINING (#11228) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11230SDY UT LEVEL OF CARE ASSESSMENT (LOCAT) 2006 UPDATE CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11231DISABILITY SERVICES TRAINING UPDATES MARCH 2006 (11231) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11233 PROVIDER APPEAL LETTER WRITING (#11233) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

11235NA UNDERWRITING - PRICING DENTAL PLAN CHANGES (11235) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11238

TREATING AND MANAGING A CONSTELLATION OF CARDIOMETABOLIC RISK FACTORS RICH-DED (11238) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11240NEW HIRE ORIENATION FOLLOW-UP RICH-DED (#11240) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11241RB ASM ISG LPQ SALES COMPETITIVE INTELLIGENCE 11241 CLASSROOM

01/2009-12/2009 4 4 COMBINABLE


11242CONSUMER SEGMENTATION TRAINING FOR NASS (11242) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

11244 RBCO ISO DENTAL ADA TABLE IDS SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

11245 AIS TEAM BONUS PRESENTATION - MANAGERS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11246AIS TEAM BONUS PRESENTATION - MANAGERS AND EMPLOYEES CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11253RBCO MIDDLE MARKET ISO SELF FUNDED HMO DRAFTING (11253) SELF-PACED

01/2009-12/2009 19.5 0 0 NON-ACADEMIC

11254MID-ATLANTIC REGION- AMERICAN SPECIALTY HEALTH (ASH) TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11260 RM MID TRAINING (11260) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11261 TEST COURSE - ARTICULATE (11261) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

11272 PSYCHIATRIC REHABILITATION (11272) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

11275INTRODUCTION PULMONARY FUNCTION TESTING 11275 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11280 LATE CLAIM INTEREST (11280) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


11281 DIVERSITY BASICS #11281 SELF-PACED01/2010-12/2010 1 1 COMBINABLE SOCIAL SCIENCE

11282 BEHAVIORAL INTERVIEWING (11282) CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC

11283 A DAY WITH JAY CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11284MANAGING TELECOMMUTING SUCCESSFULLY - A GUIDE FOR MANAGERS (11284) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


11285 ROOT CAUSE ANALYSIS - GENERAL SELF-PACED01/2009-12/2009 2 2 COMBINABLE


11289MILLIMAN CARE GUIDELINES, 10TH EDITION UPDATE SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11292EMERITI RETIREMENT HEALTH SOLUTIONS TBT (11292) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


11299 PST MEA TRAINING (11299) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

11300 ORIENTATION OVERVIEW (11300) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

11302NMM- SCM INQUIRY FOR SE/SW RETROREVIEW CLINICAL STAFF CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11306CS - 2009 AETNA MEDICARE ENHANCEMENTS (11306) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

11306 INNOVATION LAB CLASSROOM01/2009-12/2009 2.5 2.5 COMBINABLE


11307 TEST - ARTICULATE QUIZMAKER (11307) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

11308 TEST - ARTICULATE PRESENTER_QM (11308) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

11309 TEST II - ARTICULATE PRESENTER_QM (11309) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

11312 PRECERT, AETNA STANDARD TABLE ACAS (11312) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11313 UBEDITOR PRO TOOL - 11313 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11314 CLAIM ADJUDICATION/RISK MANAGEMENT (11314) CLASSROOM01/2010-12/2010 3 3 COMBINABLE


11318 NA UNDERWRITING - CONSUMER SEGMENTATION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11321 NACO COB REFRESHER TRAINING (HMO) (14619) CLASSROOM01/2009-12/2009 30 30 2



YearCourse Length

Applicable Hours

Credits Recommended


11322NMM AETNA STRATEGIC DESKTOP 5.2 REFRESHER CLASS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11324RBCO EZLINK MANUAL ADJUSTMENTS & WRITE OFFS (#11324) SELF-PACED

01/2009-12/2009 40 40 2.5


11325 NACO HMO CCR REFERRAL TRAINING (11325) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11348 RBCO TRADITIONAL ASD CSR TRAINING (11348) CLASSROOM01/2009-12/2009 600 0 0 NON-ACADEMIC

11349NAVIGATING THE ELIGIBILITY & PROCESS IMPROVEMENT WEBSITE (11349) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


11350 COMPETITIVE RENEWAL DATABASE (CRD) (11350) CLASSROOM01/2009-12/2009 7 7 COMBINABLE


11351 WORKING THE AETNA WAY (11351) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

11352 RETIREE TOOLS TRAINING (11352) CLASSROOM01/2009-12/2009 7 7 COMBINABLE


11355RBCO AETNA STRATEGIC DESKTOP CSR-SC TRAINING (MEMBER VIEW) - PHASE II (11355) CLASSROOM

01/2009-12/2009 40 0 0 NON-ACADEMIC

11356DISABILITY MANAGEMENT IN MULTIPLE SCLEROSIS (11356) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11357 MEDICAL TERMINOLOGY - INTERMEDIATE (11357) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

11358 MERGERS AND ACQUISITIONS (11358) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

11359 PROVIDER WEBSITE'S EOB TOOL (11359) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


11362PM DU ETUMS INCLUSION OF NON-PAR REFERRALS (11362) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11363PST, MEDICARE PROCESSING AND REWORK TRAINING (11363) CLASSROOM

01/2009-12/2009 40 0 0 NON-ACADEMIC

11365 RBCO CBS PHONE TRAINING (11365) SELF-PACED01/2009-12/2009 40 40 2.5


11370RBCO IDS PLAN SETUP AND CLAIMS PROCESSING (11370) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

11382PM DU TIMELINESS STANDARDS REFRESHER (11382) CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11383PM DU COORDINATION OF BENEFITS REFRESHER (11383) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11384PM DU QUALITY OF CARE CONCERNS REFRESHER (11384) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11385PM DU PRECERTIFICATION WORKFLOW AND HIERARCHY REFRESHER (11385) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11386DISABILITY SERVICES TRAINING UPDATES APRIL 2006 (11386) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11392 RBCO HMO ASD CSR TRAINING (11392) CLASSROOM01/2009-12/2009 560 0 0 NON-ACADEMIC

11393THE FLEXIBLE WORKPLACE - A GUIDE FOR MANAGERS (11393) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

11394MANAGING TELECOMMUTING SUCCESSFULLY - A GUIDE FOR EMPLOYEES (11394) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


11397 RBCO NY HCRA SURCHARGE REFRESHER (11397) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11400GENERATING HTML PAGES (FOR USERS WHO DO NOT HAVE DREAMWEAVER) CLASSROOM


11405UPDATING HEADER.HTML AND INDEX.HTML FILES (11405) CLASSROOM


11408 BACK IN SCHOOL - LOW BACK PAIN (LBP) (11408) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11411 COORDINATION OF BENEFITS MAY 2006 TTT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11414NMM AETNA STRATEGIC DESKTOP (ASD) REFRESHER COURSE CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

11416 NACO MEA REFRESHER TRAINING (11416) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

11417 COORDINATION OF BENEFITS FOR APM MAY 2006 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11418PM DU ASD MEMBER VIEW (5.2) & PROVIDER VIEW (5.3) (11418) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11419 RBCO INDIVIDUAL BILLING CSR TRAINING (11419) CLASSROOM01/2009-12/2009 32 0 0


11420PHYSICIAN PRICING TOOL TRAINING - SE/SW REGIONS SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11421

PROVIDER SERVICE CENTERS VIRTUAL MANAGEMENT FOR SUPERVISORS AND MANAGERS (11421) CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


11422PROVIDER SERVICE CENTERS VIRTUAL MANAGEMENT FOR EMPLOYEES (11422) CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE


11424 MEA ADVANCED PROCESSSING (11424) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

11447 REMOTE COMMUNITY MANAGEMENT WORKSHOP CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


11449NY DRG METHODOLOGY PATIENT MANAGEMENT (11449) CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


11450INTRODUCTION TO LONG TERM DISABILITY (#11450) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

11451DISABILITY SERVICES TRAINING UPDATES MAY 2006 (11451) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11453 RETIREE TOOLS TRAINING FOLLOW UP (11453) CLASSROOM01/2009-12/2009 7 0 0 NON-ACADEMIC

11457AETNA HEALTH CONNECTIONS-DISEASE MANAGEMENT OVERVIEW TBT (11457) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

11458UNDERSTANDING USE CASES - FOR BUSINESS STAKEHOLDERS CLASSROOM

01/2010-12/2010 3 3 COMBINABLE


11459BACK IN SCHOOL - THE FUNCTIONAL SOMATIC SYNDROMES (11459) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11460 PM DU STRATEGIC CONTRACT MANAGER (11460) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11461COACHING FOR CONSULTATIVE RELATIONSHIPS (11461) CLASSROOM

01/2009-12/2009 4.5 4.5 COMBINABLE


11462 PST, HMO TO TRADITIONAL OVERVIEW (11462) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11470 CATS MISDIRECTED ISSUES TRAINING SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

11471 CATS MISDIRECTED ISSUE TRAINING - 11471 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11472 PST, TRADITIONAL TO HMO OVERVIEW (11472) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11474 ASD - MAY RELEASE (11474) SELF-PACED01/2009-12/2009 0.25 0 0 TOO FEW HOURS

11475RBCO TRADITIONAL ASD CSR TRAINING B&E (11475) CLASSROOM

01/2009-12/2009 320 0 0 NON-ACADEMIC

11476 MBTI TRAINING - PROBLEM SOLVING (11476 CLASSROOM01/2009-12/2009 2 2 COMBINABLE


11478PM DU THE ADMINISTRATION OF SUBCUTANEOUS IVIG (11478) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11479AETNA FOUNDATION SYSTEMS UPDATE/REFRESHER TRAINING-U/W, SALES CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11480 PM DU ASD 5.3 PROVIDER VIEW (11480) CLASSROOM01/2009-12/2009 4 4 COMBINABLE


11481NA UNDERWRITING - DEVELOPING PERFORMANCE GUARANTEES (11481) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


11482DB2UDB STRUCTURED QUERY LANGUAGE FOR THE DATA WAREHOUSE (11482) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11487CANCER PAIN AND CANCER FATIGUE: IMPACT ON FUNCTIONALITY AND WORKING (11487) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11488 RBCO AHF CBS (11488) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11489 NACO TRAD CSR CLAIM REFRESHER (11489) CLASSROOM01/2009-12/2009 20 0 0 NON-ACADEMIC

11491 RBCO TRAD VIP CLAIMS ( 11491) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

11492FINANCIAL RENEWAL AND ACCOUNTING DELIVERY TRAINING FOR ACCOUNT MANAGERS (11492) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

11493 STD PRE-EXISTING REVIEW (11493) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11496BEHAVIORAL HEALTH HMO E.PUBLISHING OVERVIEW SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

11497NA PSS SINGLE SOURCE DOCUMENT (SSD) TRAINING COURSE (11497) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11498GROUP INSURANCE NEW HIRE SALES EXECUTIVES W/INDUSTRY EXPERIENCE TRAINING CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

11503LONG TERM DISABILITY UNDERWRITING REFRESHER CLASSROOM

01/2009-12/2009 20 20 1


11506 AGB DEMONSTRATING VALUE FOR EXPATS 11506 SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

11507 PM DU CM REFRESHER (11507) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11508 INTEGRATED HEALTH & DISABILITY (IHD) (11508) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

11509AECORRS FOR STD ANALYSTS AND STD NURSES 11509 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11510 OVERPAYMENT SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


11512 COMPENSATION 101 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11513 MENTWORKING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11515 MASTERY TEST - SMART FRONT END (11515) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

11520 EPDB POIN CONNECTION (11520) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


11523 CLINICAL IMPLANT TRAINING - 11523 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

11526ASD AUGUST RELEASE - WHAT'S NEW IN ASD 11526 SELF-PACED

01/2009-12/2009 0.13 0 0 TOO FEW HOURS

11527WHAT'S NEW IN ASD- SEPTEMBER RELEASE - TRAINING COMMUNICATION (11527) SELF-PACED

01/2010-12/2010 0.13 0 0 TOO FEW HOURS

11528 ASD NOVEMBER RELEASE(11528) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11529RECORDS RETENTION AND MANAGEMENT CLINIC (11529) CLASSROOM

01/2010-12/2010 2.5 2.5 COMBINABLE


11530 STROKE AND STROKE REHABILITATION - 11530 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11533AETNA VITAL SAVINGS - PILOT MARKET TRAINING SESSIONS

CLASSROOM/SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11534DRG GROUPER AND DRG SCRAPER FOR PATIENT MANAGEMENT CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11537UNDERWRITING AND SALES SUPPORT INCENTIVE PROGRAM TBT (11537) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

11538DISABILITY SERVICES TRAINING UPDATES JUNE 2006 (11538) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11539NMM SE PROACTIVE TO COMPLEX CASE MANAGEMENT CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11543 ARTICULATE PRESENTER AND THE ALC (11543) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11548PRICE TRANSPARENCY AND AEXCEL PLUS PRICE TRANSPARENCY CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11549 MANAGING AETNAS TALENT (11549) SELF-PACED01/2010-12/2010 1 0 0 0

11550 AETNATRAK SIMULATION TRAINING SELF-PACED01/2009-12/2009 1.5 0 0 0

11550COACHING: CASE STUDIES IN COACHING - PHASE II (14854) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


11553WHAT RTW SERVICES ARE PROVIDED BY THE VRC 11553 CLASSROOM

01/2009-12/2009 0 0 COMBINABLE TOO FEW HOURS

11554 L&P TEST ACCOUNT - TBT 11554 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11556 RISK AWARENESS (11556) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11556 RISK AWARENESS (11556) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11558PRECERT ETUMS AND DOCUMENTATION REFRESHER (11558) SELF-PACED

01/2009-12/2009 1.5 0 0 0

11558PRECERT ETUMS AND DOCUMENTATION REFRESHER (11558) SELF-PACED

01/2009-12/2009 1.5 0 0 0

11559 TALENT MANAGEMENT CLINIC (11559) CLASSROOM01/2010-12/2010 8 0 0 0

11560 MILLIMAN CARE GUIDELINES HOME CARE CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


11561APLC PHASE 2 - REDESIGN OVERVIEW (TBT) (11561) SELF-PACED

01/2010-12/2010 1 0 0 0

11563 NACO SHAREPOINT TRAINING (11563) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

11569VENDOR - NAVIGATING THE ELIGIBILITY SERVICE WEBSITE (DO MY JOB) (11569) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11571NE LUNCH&LEARN - CLINICAL ASPECTS OF CCR OF NEONATES - 11571 CLASSROOM

01/2009-12/2009 1 0 0 0

11572 RBCO EZLINK TRAIN THE CLIENT TRAINER (11572) SELF-PACED01/2009-12/2009 8 8 0.5


11573 CONSUMER CENTRIC SERVICE (11573) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


11574 NE LUNCH&LEARN - CONTRACTING (11574) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11579 THE EVOLUTION OF HEALTH CARE (11579) SELF-PACED01/2010-12/2010 1.5 0 0 0

11589 RBCO MONDAY MORNING LEADERSHIP (11589) CLASSROOM01/2009-12/2009 8 8 0.5


11591 VOCATIONAL REHABILITATION (11591) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11594 MEDICARE ACTIVITY SESSION CLASSROOM01/2009-12/2009 1 0 0 0

11601 NACO NAVIGATOR TOOL TIME FOR CSR'S (11601) CLASSROOM01/2010-12/2010 2 0 0 0

11604 RBCO OB/GYN (11604) CLASSROOM01/2009-12/2009 7 0 0 0

11616 ETUMS V.7.5 WHAT'S NEW SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11626PSC SPECIALIZED GOLDEN HOUR - MCM ITEMIZED BILL REVIEW (11626) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11631

"PSYCHOLOGICAL AND PSYCHIATRIC ISSUES RELATED TO DISABILITY ASSESSMENT AND CASE MANAGEMENT."- 11631 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11632 ASD ADMINISTATION SYSTEM (11632) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

11635CALIBRATING PERFORMANCE AND RESULTING PAY FOR EXTERNAL ACCESS SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11641 INTRODUCTION TO WORKABILITY (11641) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

11642NPM STAND ALONE DISEASE MANAGEMENT TRAINING CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

11643AETNA VOICE ADVANTAGE (AVA) FOR PROVIDERS (11643) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

11645ETUMS REDUCED VIEW COMMUNICATION UPDATE (11645) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11649 NACO ACAS REFRESHER (11649) CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11651ASM UW & SS AETNA HEALTH CONNECTIONS TRAINING (11651) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

11654DISABILITY SERVICES TRAINING UPDATES JULY 2006 (11654) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11655 SDY UT BIPOLAR SPECTRUM DISORDERS CLASSROOM01/2009-12/2009 1 1 COMBINABLE


11656

NATIONAL PROVIDER IDENTIFIER (NPI)- ENTERPRISE PROVIDER DATABASE (EPDB) INQUIRY CHANGES (11656) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11657 WEST REGION NETWORK CONFERENCE (2006) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11658

APCS AND HOSPITAL OUTPATIENT PROSPECTIVE PAYMENT SYSTEM (HOPPS) SELF-PACED SEGMENTS SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

11659 LTD DECISION MAKING TRAINING (11659) CLASSROOM01/2009-12/2009 16 16 1


11661NA PSS AHF HSA HRA PRODUCT REINFORCEMENT TRAINING (11661) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11678MERIT BADGE ADVENTURE SERIES: TABLE SETTING WITH MOLLY AND BOBBY (11678) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11680 SDY UT URAC REFRESHER 2006 CLASSROOM01/2009-12/2009 1 1 COMBINABLE


11692NATIONAL PROVIDER IDENTIFIER (NPI) TRAINING FOR PDS (11692) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


11694DENTAL ELECTRONIC DATA INTERCHANGE (EDI) (#11694) SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


11696RBCO TRAD ISG CROSS TRAINING ON KEY/SELECT PRODUCTS (11696) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

11699RBCO TOOLS TO IMPROVE COMMUNICATION (11699) SELF-PACED

01/2009-12/2009 2.5 2.5 COMBINABLE


11700NORTH CENTRAL SMALL GROUP STATE PRODUCTS UPDATE (IL, CO, KS, MO, OH) (11700) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11713SDY UT SUBSTANCE ABUSE - PHARMACOTHERAPY - DR. THOMAS KOSTEN CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


11720 COLA CALCULATIONS (11720) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11724 ACCP SURVEY RESULTS FOR CMS (11724) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11727PANDEMIC FLU PREPAREDNESS TRAINING REVISED: 2009(11727) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11727PANDEMIC FLU PREPAREDNESS TRAINING REVISED: 2009(11727) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11730 FRAUD AWARENESS TRAINING QA SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11735 TAMPA DISABILITY CLINICAL WALK IN 11735 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11736 ADVANCED MEA - VENDOR TRAINING (11736) SELF-PACED01/2009-12/2009 2 0 0 0

11737PATIENT MANAGEMENT PRECEPTOR REFRESHER FOR DESKTOP WINDOWS MESSENGER CLASSROOM

01/2009-12/2009 1 0 0 0

11738PRE-SIGNATURE REVIEW PROCESS (COURSE #11738) CLASSROOM

01/2009-12/2009 1 0 0 0

11740 HEALTH LITERACY AWARENESS TRAINING (11740) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

11742 INSIDER TRADING (11742) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


11750 MANUAL HSM PROCESSING (11750) CLASSROOM01/2009-12/2009 4 0 0 0

11751 TRADITIONAL COB II REFRESHER (11751) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

11758 RBCO GEMS RATE UP TRAINING (11758) CLASSROOM01/2009-12/2009 1 0 0 0

11769DISABILITY SERVICES TRAINING UPDATES AUGUST 2006 (11769) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11770 PM-BH REFERRAL TRAINING #11770 CLASSROOM01/2009-12/2009 1 0 0 0


YearCourse Length

Applicable Hours

Credits Recommended


11771RBCO TRAD KEY/SELECT CROSS TRAINING ON ISG SPECIFICS (11771) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11774 RBCO CSR COACHING SESSION (11774) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11781 PT HIT REPORTING APPLICATION (11781) SELF-PACED01/2009-12/2009 1 0 0 0

11784RBCO TRADITIONAL ASD CSR TRAINING CLAIMS (11784) CLASSROOM

01/2009-12/2009 320 0 0 NON-ACADEMIC

11785NORTH CENTRAL SMALL GROUP STATE PRODUCT UPDATES (11785) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11790 ER AND CCR REFRESH (11790) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11793 TEXAS MEDICAID CHIP FRAUD & ABUSE (11793) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11796 THE ART OF ASKING ESSENTIAL QUESTIONS CLASSROOM01/2009-12/2009 1 1 COMBINABLE


11797 MERGERS & ACQUISITIONS 101 CLASSROOM01/2009-12/2009 1 1 COMBINABLE


11798 THE ART OF NETWORKING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11799 PROJECT MANAGEMENT FOR HR EMPLOYEES CLASSROOM01/2009-12/2009 1 1 COMBINABLE


11802 HMO SOLD SUBMISSION TRAINING (2007) CLASSROOM01/2009-12/2009 3 3 COMBINABLE


11806MIDDLE MARKET GROUP INSURANCE TRAINING FOR ACCOUNT EXECUTIVES CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

11808 NACO QUICKBASE 101 (11808) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

11815 AETNA MEDICARE OPEN PLAN (PFFS) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11817BENEFIT TABLE QUERY (BTQ) WEB 2006 ENHANCEMENTS (11817) SELF-PACED

01/2009-12/2009 1 0 0 TOO FEW HOURS

11820 RM - ANOC/OPEN ENROLLMENT 2007 (11820) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11823 BROADSPIRE ELIGIBILITY CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11841NA SALES & SERVICE EXECUTIVE ON-BOARDING PROGRAM (11841) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11842 NACO ASD SUPPORT TRAINING (11842) CLASSROOM01/2009-12/2009 32 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


11845RBCO TRAD EWM ROUTE SCREEN REFRESHER TRAINING (11845) SELF-PACED

01/2009-12/2009 2.5 0 0 NON-ACADEMIC

11866DISABILITY SERVICES TRAINING UPDATES SEPTEMBER 2006 (11866) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11867 ELIST ELIGIBILITY TRAINING (11867) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

11869 RBCO CSR CLAIMS REFRESHER TRAINING (11869) CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

11873GOVERNMENT AND LABOR RESOURCE TRAINING (11873) CLASSROOM

01/2009-12/2009 2.5 2.5 COMBINABLE


11874

PSC SPECIALIZED GOLDEN HOUR - HMO AETNA BEHAVIORAL HEALTH (ABH) CSR TRANSITION (11874) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11878 AST ENHANCEMENT SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11883PSS AETNA HEALTH CONNECTIONS - DISEASE MANAGEMENT (11883) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

11884RBCO MEDICARE ADVANTAGE INPATIENT PROCESSING PROCEDURES - HMO CLAIMS (11884) SELF-PACED

01/2009-12/2009 7 7 COMBINABLE


11886RBCO MEDICARE ADVANTAGE OUTPATIENT PROCESSING PROCEDURES - HMO CLAIMS (11886) SELF-PACED

01/2009-12/2009 7 7 COMBINABLE


11887EXTENDED PHONE LAB FOR NEW DENTAL CSRS (11887) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11888 PM DU QUALITY AUDIT REFRESHER (11888) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11891BLUE BELL HMO GOLDEN HOUR 10-06 - SUB CAPPED PROVIDERS (11891) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11894 CAP BENEFITS PDS FUNCTION (11894) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

11895PM DU PRINCIPLES OF PAIN MANAGEMENT IN THE HOME CARE SETTING (11895) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


11898 INTAKE ANALYST CDG WORKFLOW (11898) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11899CARPAL TUNNEL SYNDROME - ERGONOMICS (11899) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11900DISABILITY CLAIM ADMINISTRATION AND SOCIAL SECURITY PROCEDURES (11900) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11911WHAT'S NEW IN ASD - NOVEMBER RELEASE - TRAINING COMMUNICATION ( PART ONE) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11913FACILITY CONTRACTING PRICING MODEL-USER GUIDE OVERVIEW: SE/SW REGION SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11917NA PSS- ELIGIBILITY REFRESHER AND NEW POLICY TRAINING- (11917) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

11918 DISABILITY OVERPAYMENT (11918) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11919NATIONAL PROVIDER IDENTIFIER (NPI)- EPDB INQUIRY UPDATES PHASE II (11919) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11920RBCO HMO OUTPATIENT HOSPITAL TRAINING (11920) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11921NE LUNCH&LEARN - DISEASE MANAGEMENT - 11921 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

11922

CALIFORNIA HMO HEALTH REIMBURSEMENT ARRANGEMENT (HRA) PRODUCT OVERVIEW (11922) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

11927 NB MEDICARE SOLD SUBMISSION TRAINING CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

11928

AETNA TOTAL CLINICAL VIEW (ATV) - CLINICIAN 360 FOR CURRENT ASD USERS (ASD TRAINING IS A PRE-REQUISITE) (11928) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

11930 CLAIM DIRECTIVE 179 ON ACAS(11930) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

11931 AETNA HEALTHFUND HRA ENHANCEMENTS(11931) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11933HMO SUPPORT IPA ARRANGEMENTS FOR PDS (11933) SELF-PACED

01/2009-12/2009 0.3 0 0 TOO FEW HOURS

11937RBCO NEPHROLOGY/HEMODIALYSIS TRAINING HMO CLAIMS (11937) SELF-PACED

01/2009-12/2009 8 8 0.5


11938RBCO HEMATOLOGY/ONCOLOGY TRAINING - HMO CLAIMS (11938) SELF-PACED

01/2009-12/2009 8 8 0.5


11939RBCO RADIATION THERAPY TRAINING - HMO CLAIMS (11939) SELF-PACED

01/2009-12/2009 8 8 0.5


11941AETNA HEALTHY LIVING VISA CREDIT CARD (11941) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

11946 XPEDITER CODE COVERAGE CLASSROOM01/2009-12/2009 6 6 COMBINABLE


11947PATIENT MANAGEMENT QUALITY REVIEW TOOLS (11947) CLASSROOM

01/2009-12/2009 55 0 0 NON-ACADEMIC

11949 ACAS DMO DENTAL CLAIMS TRAINING (11949) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11950OUTBOUND CORRESPONDENCE SYSTEM TRAINING(11950) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

11951 WEST REGION QM ASD TRAINING CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

11958 ETUMS BUSINESS VIEW (11958) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

11959RBCO HMO KEY/SELECT CROSS TRAINING ON ISG PRODUCTS - CLAIMS (11959) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

11961 RBCO EMERGENCY SPECIALTY TRAINING (11961) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11962 RBCO AMBULANCE SPECIALTY TRAINING (11962) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

11964DEPRESSION - RETURN TO WORK FACTORS (11964) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11965RBCO CUSTOMER LOYALTY EXCURSION 2006-2007 (11965) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

11966 2007 LEADERSHIP DIALOGUES CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11968 FAILED BACK SYNDROME (11968) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11969NE LUNCH&LEARN - THE CURRENT STATUS OF BARIATRIC SURGERY (11969) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


11970 OPERATIONAL DATA STORE (ODS) (11970) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

11971PM RIC BREAST HEALTH “DIAGNOSTIC PROCEDURE OPTIONS” (11971) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


11972MEDICARE SOLD SUBMISSION PROCESS FOR NB 2007 PFFS (11972) CLASSROOM

01/2009-12/2009 5 0 0 NON-ACADEMIC

11973NACO HIGH PERFORMANCE CULTURE WORKSHOP (11973) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11976DISABILITY SERVICES TRAINING UPDATES OCTOBER 2006 (11976) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

11977NATIONALLY CONTRACTED REWORK PROJECTS REQUEST COMMUNICATION (11977) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

11978BLOODBORNE PATHOGENS, EMERGING INFECTIONS & PANDEMIC FLU (11978) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

11981 TRAUMATIC BRAIN INJURY (11981) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

11991CONTRACT CORRECTIONS QUALITY AUDIT PROCESS SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


11995NPM PROACTIVE DISCHARGE PLANNING MODULE 2 (11995)


01/2009-12/2009 2 2 COMBINABLE


11996PDS TRAINING: OUTPATIENT LABORATORY (OLAB) PROCESS & PROCEDURES SELF-PACED

01/2009-12/2009 4 4 COMBINABLE


11999 RBCO MEDICARE CLAIMS FOR CSR'S (11999) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12001 RBCO GEMS TRAINING (12001) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12002

PROJECT MANAGEMENT ESSENTIALS: CONDUCTING A STAKEHOLDER ANALYSIS (FOR HR EMPLOYEES) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

12003

PROJECT MANAGEMENT ESSENTIALS: CONDUCTING A LESSONS LEARNED/POST-PROJECT REVIEW SESSION (FOR HR EMPLOYEES) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

12004 HSA AUTODEBIT(12004) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

12005RBCO MCTX PEND CODE HMO CLAIMS TRAINING (12005) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

12006PM DU CM-THE NEXT GENERATION FOR CMAS/CMRS (12006) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12007RBCO MEDICARE ADVANTAGE TRAINING - HMO CLAIMS (12007) SELF-PACED

01/2009-12/2009 32 0 0 NON-ACADEMIC

12008PRECERT REMARK CODE TRAINING FOR DENIAL LETTERS (12008) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

12010RM - MEDICARE OPEN PLAN GROUP BUSINESS TRAINING (12010) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

12011 PM DU CM-TNG FOR CASE MANAGERS (12011) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12012MEDICAL PREDETERMINATIONS WORKFLOW TRAINING (12012) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12014BENEFIT DOCUMENT LOCATOR (BDL) TRAINING (12014) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12017 RBCO PXC TRAINING - CLAIMS (12017) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

12018 CONSUMER CENTRIC SERVICE - MODULE 2 (12018) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE COMMUNICATION ARTS

12020 AETNA COMPASSIONATE CARE PROGRAM (12020) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

12023 NE/NA LEAVE MANAGEMENT & WKAB (12023) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12025CEDAR EBILLING CUSTOMER SETUP AND EOS-PC TRAINING (#12025) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

12027 TEST - LEARNING SVCS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12034 NA CCI REVIEW PROCESS OVERVIEW CLASSROOM01/2009-12/2009 1 1 COMBINABLE


12035 RBCO HMO CSR REFRESHER TRAINING (12035) SELF-PACED01/2009-12/2009 6 0 0 NON-ACADEMIC

120372008 ASM UW & SS LEADERSHIP CONFERENCE (12037) CLASSROOM

01/2009-12/2009 16 16 1


12044RBCO NEW HIRE MEDICARE CLAIMS TRAINING (12044) CLASSROOM

01/2010-12/2010 600 0 0 NON-ACADEMIC

12047KIM TEST FOR SURVEY QUESTIONS DATA CAPTURE AND BLOB (#12047) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

12048 PST EPDB REFRESHER (12048) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

12049NPM REFRESHER: MEDICARE ADVANTAGE PLANS, MEMBER & GUIDELINES Q&A (12049) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12052DISABILITY SERVICES TRAINING UPDATES NOVEMBER 2006 (12052) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12053AETNA'S SECURE PERSONALIZED WEBSITES (12053) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12056LEARNLINC 101- TRAIN THE TRAINER: SOFT SKILLS (12056) CLASSROOM

01/2010-12/2010 32 32 2


12057 COMPLIANCE OVERVIEW (12057) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

12059PM DU DISEASE MANAGMENT FOR CM AND ICC - 12059 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12061WORKABILITY ENHANCEMENTS JANUARY 2007 (12061) SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

12062 CEDAR EBILLING - PSSC (12062) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


1206312063 - THE HURDLES OF CHEMOTHERAPY: SUPPORT, INTERVENTION, CONTROL - ANEMIA CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12069SUCCESSION MANAGEMENT BROWN BAG PART 1 (12069) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


12070SUCCESSION MANAGEMENT BROWN BAG PART 2 (12070) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


12071 PDS TRAINING: IRS BACKUP WITHHOLDING (12071) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


12075 EOS PC V1.2H AND COMPUVIEW V2.1.14 TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12078 NATIONAL ACCOUNTS PRODUCT SYMPOSIUM CLASSROOM01/2009-12/2009 4 4 COMBINABLE


12099

CALIFORNIA HMO HEALTH REIMBURSEMENT ARRANGEMENT (HRA) FUNCTIONAL-SYSTEM TRAINING (12099) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

12102 RBCO HMO CSR REFRESHER TRAINING (12102) SELF-PACED01/2009-12/2009 3 0 0 NON-ACADEMIC

12104RBCO CONTINGENT CALL TRAINING - ASD BASED (12104) SELF-PACED

01/2009-12/2009 32 0 0 NON-ACADEMIC

12111WHAT'S NEW IN ASD - DECEMBER RELEASE TRAINING COMMUNICATION SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12112STRATEGIC CONTRACT MANAGEMENT (SCM) 101 - WEST REGION - 12112 CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

12115 ECHS TRAINING (12115) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12116PDS TRAINING: HIPAA UPDATES – HCPC AND CPT4 CODES SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

12119SEXUAL HARASSMENT AWARENESS TRAINING FOR MAINE EMPLOYEES (12119) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


12129AGREEMENT ASSEMBLY: DOCUMENTS, GUIDES AND REFERENCES (12129) SELF-PACED

01/2010-12/2010 1 0 0 TOO FEW HOURS

12131AETNA HEALTH CONNECTIONS(SM) – WELLNESS RESOURCES – QUIT TOBACCO (12131) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12139BAD BUGS POTENTIAL AGENTS OF TERRORISM (12139) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12140PDS TRAINING - ELECTRONIC CORRESPONDING SYSTEM (ECHS) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

12141 SOUND FORGE TUTORIAL (12141) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

12141 SOUND FORGE TUTORIAL (12141) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

12142 CSR WKAB TRAINING (12142) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12143 WKAB AND THE 1/1/07 INTAKE PROCESS (12143) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12144 WKAB AND THE 1/1/07 STD PROCESS (12144) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12145 WKAB AND THE 1/1/07 LTD PROCESS (12145) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12146 SNAGIT (SNAG IT) TUTORIAL (12146) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12149PROVIDER SERVICE CENTERS PST ATTENDANCE MANAGEMENT CLINIC (12149) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12149PROVIDER SERVICE CENTERS PST ATTENDANCE MANAGEMENT CLINIC (12149) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12151AETNA HEALTHFUND HMO - TRAIN THE TRAINER (12151) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12152 POINT OF SALE REBATES (12152) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12154 PST HMO IP WITH STOP LOSS (12154) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

12155RADIOLOGY PRECERTIFICATION PROGRAM OVERVIEW - (12155) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12156PROVIDER SERVICE CENTERS PRECERT CLINICAL EDUCATION SESSION (12156) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12157 MYASSISTANT (12157) SELF-PACED01/2010-12/2010 0.3 0 0 TOO FEW HOURS

12160 WKAB AND THE SNR PROCESS (12160) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12161 VB.NET INTERMEDIATE 2008 (12161) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

12167WEBSPHERE APPLICATION SERVER V6 ADMINISTRATION CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12168NACO BUILDING COLLABORATIVE RELATIONSHIPS (12168) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12172 ALBANY TAG SESSIONS CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

12176 RBCO GEMS TRAINING (12176) CLASSROOM01/2009-12/2009 32 0 0 NON-ACADEMIC

12178 AETNA'S CASE TRACKING TOOL (12178) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

12179CUSTOMER SERVICE TRAINING FOR EXISTING DENTAL STAFF (12179) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12180 ENTERPRISE BILLING (12180) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

12182 DIVERSITY TEST COURSE (12182) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12209 MIDDLE MARKET CASE LIFE CYCLE CLASSROOM01/2009-12/2009 32 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


12214NACO LUNCH 'N LEARN: GENERATIONAL DIVERSITY (12214) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


12215NACO LUNCH 'N LEARN: FINANCE & BUDGETING 101 (12215) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


12216NACO LUNCH 'N LEARN: DEVELOPING THROUGH DELEGATION (12216) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12220 ERISA 5500 - DESKTOP VERSION (12220) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


12221 DENTAL POST RELEASE RETRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12223NACO LUNCH 'N LEARN: DISTANCE MANAGEMENT (12223) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


12226RBCO VENDOR KANA TRAINING ON MSW/CRS (12226) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

12229ORAL SURGERY REFRESHER TRAINING FOR VENDOR PROCESSORS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12232 CHERYL TESTING FACILITY SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12235OUTPATIENT HIGH-TECH RADIOLOGY PRECERTIFICATION (12235) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

12238LUNCH AND LEARN: KEEPING YOUR H DRIVE CLEAN (12238) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12239

TKC-TAILORED FOR AETNA:APPLICATION DEVELOPMENT WITH THE SPRING FRAMEWORK (12239) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

12240 2007 BIS LUNCH AND LEARN - HEADACHES (12240) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12241 AHF HMO PRESENTATION PREPARATION - (12241) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12244 HMO BENEFITS FOUNDATION TRAINING CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

12245 AQC RENEWAL TRAINING CLASSROOM01/2009-12/2009 21 0 0 NON-ACADEMIC

12246 NATIONAL ACCOUNTS AE TRAINING CONFERENCE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12247PWS - EOB TOOL FEBRUARY ENHANCEMENTS (12247) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12251 AQC/PSA WORKFLOW FOR RENEWAL CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

12253TIMELINESS STANDARDS FOR COVERAGE DECISIONS AND NOTIFICATION (12253) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


12257STATE AND FEDERAL GUIDELINES REGARDING MINORS RIGHTS TO ACCESS HEALTH CARE CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12258DELEGATION DATABASE TRACKING TOOL (DTT) (12258) SELF-PACED


12259AETNA GLOBAL BENEFITS (AGB) APRIL SALES CONFERENCE - 12259 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12263 PM DU CONSUMMATE COMMUNICATOR -12263 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12268 HEALTHY OUTLOOK PROGRAM ORIENTATION CLASSROOM01/2009-12/2009 12 0 0 NON-ACADEMIC

12274 PST HMO STOP LOSS ONLY TRAINING (12274) SELF-PACED01/2010-12/2010 8 8 COMBINABLE


12275PSC GENELCO SYSTEM TRAINING FOR AETNA JOINT CLAIM ADMINISTRATION (12275) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

12276DISABILITY SERVICES TRAINING UPDATES JANUARY 2007 (12276) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12277 AJAX AND ADVANCED JAVASCRIPT (12277) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

12277 AJAX AND ADVANCED JAVASCRIPT (12277) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

12280AETNA HEALTH CONNECTIONS - PHARMACOTHERAPY SPECIALIST (12280) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12282PROVIDER REIMBURSEMENT AND SUPPORT TRAINING FOR PDS (12282) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

12285 RABBIT (REGIONAL BUSINESS) (12285) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

12287 OVERVIEW OF AETNA RSX CUSTOMIZATIONS SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12289WHAT'S NEW IN ASD - FEBRUARY RELEASE TRAINING COMMUNICATION SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

12293PHONE TRAINING FOR EXISTING DENTAL STAFF (12293) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12294 TKC - MICROSOFT MONTHLY BROWNBAG CLASSROOM01/2009-12/2009 2 2 COMBINABLE SCIENCE TECHNOLOGY

12295LUNCH & LEARN - SALES SUPPORT OF NETWORK RELATED INFORMATION #12295 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

12296TKC - TEST-DRIVEN DEVELOPMENT USING JUNIT (12296) CLASSROOM

01/2009-12/2009 3.5 3.5 COMBINABLE SCIENCE TECHNOLOGY

12299POS REBATE TRAINING FOR APMCAS USERS (12299) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12301 NA SALES SUPPORT LEADERSHIP - COACHING CLASSROOM01/2009-12/2009 5 5 COMBINABLE


12409DISABILITY MEDICAL GRAND ROUNDS FOR 2007 (12409) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12410SECURITY COORDINATOR TRAINING - COURSE (12410) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12415 RBCO GEMS TRAINING FOR CSP ASSIST (12415) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

12418AIS SME TRAINING: PLAN SPONSOR-POLICY ENTRY AND REPORTING SYSTEM (PE/RS) (12418) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12421INTRODUCTION TO HEALTH NETWORK OPTION 12421 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12422 DRG OVERVIEW FOR PM (12422) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12423TKC - APPLICATION ENABLING FRAMEWORK (AEFW) FOR .NET 101 (12423) CLASSROOM


12442LEGAL SUPPORT SERVICES WKAB TRAINING (12442) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12444INTRODUCTION TO AETNA PROCESS IMPROVEMENT (API) (12444) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12445 LEARN ABOUT EMERGING MARKETS CLASSROOM01/2009-12/2009 1 1 COMBINABLE


124462007 BIS LUNCH AND LEARN - COGNITIVE DEFICITS & TESTING (12446) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12448 CLINICAL TOOLS AND RESOURCES PART 1 (12448) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12449

NATIONAL ACCOUNTS - DENTAL PRICING TEMPLATE FOR NEW BUSINESS UNDERWRITING (12449) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12452 AIS SME TRAINING: CLAIM-CBOR/MCI (12452) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

12453 NACO LEARNLINC LEVEL III (12453) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


12454STRATEGIC CONTRACT MANAGEMENT (SCM) 101 - NORTHEAST REGION (12454) CLASSROOM

01/2009-12/2009 24 24 1.5


12455 POST TRAUMATICE STRESS DISORDER CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


12459 QUALITY CENTER 9.0 SUITE - SYSTEM ADMINS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12460

PSC SPECIALIZED GOLDEN HOUR - MEDICARE OPEN (PFFS) PROVIDER REFRESHER TRAINING (12460) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

12461COMPLEX CHRONIC CARE / LUNCHEON CEU SELF-PACED SERIES (12461) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12462 REFRESHER MPFFS TRAINING SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12463 BHU KRAFT OVERVIEW / Q & A SESSION (12463) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12465 BUDGETING AND MONEY CONTROL ( BROWN BAG) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


12467AIS SME TRAINING: PLAN SPONSOR-PLAN SPONSOR APPLICATION (PSA) (12467) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12468AIS SME TRAINING: CLAIM-AUTOMATED CLAIM ADJUDICATION SYSTEM (ACAS) (12468) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12470AIS SME TRAINING: CLAIM DOMAIN OVERVIEW (12470) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12471 AIS SME TRAINING: CLAIM-AEPPAYS (12471) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

12472 NEIGHBORHOOD NETWORK (12472) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12474AIS SME TRAINING: CLAIM-ELECTRONIC WORKFLOW MANAGER (EWM) (12474) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12475GROUP INSURANCE CALCULATION TOOL – TRADITIONAL AR (12475) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12476AIS SME TRAINING: PLAN SPONSOR-PLAN SPONSOR BOOK OF RECORD (PSBOR) (12476) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12478 DEVELOPING JAVA WEB SERVICES (12478) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

12479AIS SME TRAINING: CLAIM-OPERATIONAL REPORTING SYSTEM (ORS) (12479) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12480 QUICKBASE QUALITY REVIEW TOOL (12480) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


12481AIS SME TRAINING: CLAIM-CLAIM REPORTING SYSTEM (CRS) (12481) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12482AIS SME TRAINING: PLAN SPONSOR-WEB CUSTOMER COVERAGE INQUIRY (WEBCCI) (12482) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12483AIS SME TRAINING: PLAN SPONSOR-WEB BENEFIT TABLE QUERY (WEBBTQ) (12483) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


12484RBCO LEADERSHIP WEBSITE TUTORIAL (LEAVE IT TO LEADER) (12484) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

12485AIS SME TRAINING: PLAN SPONSOR-PLAN REFERENCE TABLES (PRT) (12485) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12486

AIS SME TRAINING: CLAIM-CENTRALIZED OVERPAYMENT PROCESSING SYSTEM (COPS) (12486) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2009-12/2009 0 0 0 TOO FEW HOURS

12489AIS SME TRAINING: CLAIM-AUTOMATED PLAN CONVERSION (APC) (12489) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12491 PRECERT AEXCEL REFRESHER TRAINING (12491) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

12493AIS SME TRAINING: MEMBER-INDIVIDUAL BILLING SYSTEM (IBS) (12493) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12494NA DENTAL UNDERWRITING ANALYST TRAINING (DUA) (12494) CLASSROOM

01/2009-12/2009 7 0 0 NON-ACADEMIC

12495 NA DENTAL UNDERWRITING CROSS TRAINING CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

12496 AIS SME TRAINING: MEMBER-EZENROLL (12496) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

12498AIS SME TRAINING: MEMBER-DATA MIGRATOR (DM) (12498) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12499AIS SME TRAINING: MEMBER-TABLE MANAGEMENT SYSTEM (TMS) (12499) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12500NATIONAL ADVANTAGE PROGRAM (NAP) REFRESHER 2007 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12502AIS SME TRAINING: MEMBER-AETNA ADMINISTRATIVE SYSTEM (AAS) (12502) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12504AIS SME TRAINING: INFORMATICS-ENTERPRISE DATA WAREHOUSE DATAMART (EDW) (12504) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12505 FACTIVA SALESWORKS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12506AIS SME TRAINING: INFORMATICS-EDW DATA SOURCE (12506) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12507 TKC - GENERAL MUSINGS IN .NET CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

12508 DB2UDB STRUCTURED QUERY (12508) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

12509 MEMBER DOWNSTEAM SYSTEMS (12509) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12510ID CARD PROCESSING FOR THE HMO BASED PRODUCTS ON THE STRATEGIC PLATFORM (12510) SELF-PACED


12511 2007 PE/RS ENHANCEMENTS (12511) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

12512 2007 WEB CCI ENHANCEMENTS (12512) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

125132007 MEMBER ENROLLMENT APPLICATION (MEA) ENHANCEMENTS (12513) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

12514AIS SME TRAINING: INFORMATICS-MANAGED CARE MONITOR (MCM) (12514) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12517ALPHARETTA AETNA HEALTH CONNECTIONS DISEASE MANAGEMENT CLASSROOM

01/2009-12/2009 6 0 0 NON-ACADEMIC

12519 PDS TRAINING: NPI WEBCAST - 12519 SELF-PACED01/2009-12/2009 5 5 COMBINABLE


12521AIS SME TRAINING: INFORMATICS-E.PLAN SPONSOR MONITOR (EPSM) (12521) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12522AIS SME TRAINING: MEMBER-MEMBER ENROLLMENT APPLICATION (MEA) (12522) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12523AIS SME TRAINING: INFORMATICS-HEALTH SYSTEM MONITOR (HSM) (12523) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12525AIS SME TRAINING: INFORMATICS-AETINFO PREDICTIVE MODELING SYSTEM (APMS) (12525) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

125272007 BIS LUNCH AND LEARN - DISABILITY & ABSENCE MGMT QUALITY PROGRAM (12527) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12529

AIS SME TRAINING: PHARMACY-AETNA PHARMACY MANAGEMENT CLAIM ADJUDICATION SYSTEM (APMCAS) (12529) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12530AHC DM - DATA ENTRY PROCESS FOR NEWLY IDENTIFIED MEMBERS (12530) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

12533AIS SME TRAINING: AETNA IT DOMAIN OVERVIEW (12533) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12534AIS SME TRAINING: PLAN SPONSOR DOMAIN OVERVIEW (12534) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12535AIS SME TRAINING: MEMBER DOMAIN OVERVIEW (12535) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12536AIS SME TRAINING: PHARMACY DOMAIN OVERVIEW (12536) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12537AIS SME TRAINING: INFORMATICS DOMAIN OVERVIEW (12537) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12538NEGOTIATION SKILLS & PRACTICE FOR ASM UNDERWRITING & SALES SUPPORT - 12538 CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


12539 AIS SME TRAINING: PHARMACY-RXHMO (12539) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

12541 ANXIETY IN PRIMARY CARE SETTING CLASSROOM01/2009-12/2009 1 1 COMBINABLE


12542THREAT PROTOCOL TRAINING (NON-CLINICAL STAFF) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


12543AIS SME TRAINING: PHARMACY-REPORTING DATA STORE (RXRDS) (12543) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12544 AIS SME TRAINING: PHARMACY-RXSY (12544) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

12545AIS SME TRAINING: PHARMACY-MEDICATION SEARCH ENGINE (FSE) (12545) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12546 LEADERSHIP IN ACTION PROGRAM CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12550 AIS SME TRAINING: MEMBER-EZLINK (12550) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

12551LUNCH & LEARN - REVIEWING INPATIENT STAYS FOR CHEMOTHERAPY #12551 CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


12553AIS SME TRAINING: PHARMACY-RX NAVIGATOR (12553) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


12554 AHC-ACTIVE ADVICE CLINICAL CONTENT UPDATE CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

12555AIS SME TRAINING: PHARMACY-PRE CERT LETTERS (12555) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12556AETNA HEALTH CONNECTIONS DISEASE MANAGEMENT - MEDICARE (12556) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

12557AIS SME TRAINING: PHARMACY-EXPLANATION OF BENEFITS (EOB) (12557) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12560 PET TOOL TRAINING CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

12561 MODPB RX ENTRY BASIC TRAINING (12561) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12562 COURSE MONICA SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12563AIS SME TRAINING: PHARMACY-28% SUBSIDY (12563) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12565CREDENTIALING & PROVIDER DATA SERVICES LEADERS SESSIONS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12566AIS SME TRAINING: PHARMACY-PDED ERROR CORRECTION (12566) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


12568 MODPB ARBT (12568) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12569

AIS SME TRAINING: MEMBER-GROUP LOCATION ALPHA REPLACEMENT ENHANCEMENT (GLARE) (12569) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12570AIS SME TRAINING: MEMBER-HMO ENROLLMENT (ENR) (12570) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12571 NB AQC SME TRAINING CLASSROOM01/2009-12/2009 5.5 0 0 NON-ACADEMIC

12573AIS SME TRAINING: CLAIM-HMO ACCOUNTS PAYABLE (AP) CLAIMS (12573) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12575MODPB DOCTOR PHONE CALLS BASIC TRAINING (12575) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12576 MODPB FAILED CLAIMS BASIC TRAINING (12576) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12577 MODPB PATIENT CALLS BASIC TRAINING (12577) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12578 MODPB PATIENT REGISTRATION (12578) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12579 AIS SME TRAINING: CLAIM-NYHCRA (12579) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

12580MODPB MAILROOM AND IMAGING BASIC TRAINING (12580) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12582AIS SME TRAINING: MEDICAL MANAGEMENT DOMAIN OVERVIEW (12582) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12585AIS SME TRAINING: CLAIM-CHECK MANAGEMENT SYSTEM (CKMS) (12585) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12586

AIS SME TRAINING: CLAIM-SETTLEMENT STATEMENT SYSTEM (SSS) AND FUND ACCOUNTING DATABASE (FAD) (12586) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12591WOMEN'S HEALTH TEAM: MEDICARE LETTERS (12591) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12592AIS SME TRAINING: PLAN SPONSOR-GROUPS/RENEWALS (GRPSREN) (12592) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12594AIS SME TRAINING: CLAIM-PLAN SPONSOR EXCEPTION MAINTENANCE (PSEM) (12594) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12595AIS SME TRAINING: CLAIM-HMO ENCOUNTERS (12595) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12596

AIS SME TRAINING: CLAIM-POLICYHOLDERS REPORTS, OPTIONS, AND ADDRESSES (PROA) (12596) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12597AIS SME TRAINING: CLAIM-NATIONAL ADVANTAGE PROGRAM (NAP) (12597) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12598 RBCO SMALL GROUP AETNA ENROLL 19598 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12599AIS SME TRAINING: PLAN SPONSOR-E.PUBLISHING (12599) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12600PDS TRAINING: MONTHLY TOPICAL TRAINING SESSIONS (PDS ONLY) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

126022007 BIS LUNCH AND LEARN - MULTIPLE SCLEROSIS (12602) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12603DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE MARCH 2007 (12603) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12604 AEPPAYS/CRS/PAID CHECK IMAGING TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12605AIS SME TRAINING: CLAIM-GRADUATE MEDICAL EDUCATION (GME) (12605) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12606AIS SME TRAINING: CLAIM-AUTOMATED LETTER GENERATION (ALG) (12606) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12609AIS SME TRAINING: CLAIM-ENTERPRISE CLAIM REPOSITORY (ECR) (12609) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12610 QA 202 QES ESTIMATING FOR TESTING CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

12615AIS SME TRAINING: CLAIM-CLAIMS AUDIT SYSTEM (CAS) (12615) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12620AETINFO OVERVIEW FOR INFORMATION CONSULTANTS CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

12621 AIS SME TRAINING: CLAIM-HMO CLAIMS (12621) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

12623PM DU PATIENT FOCUSED WOUND CARE PRODUCT SELECTION (12623) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12624AIS SME TRAINING: CLAIM DOMAIN OVERVIEW SELF-PACED (12624) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12625AIS SME TRAINING: CLAIM-IMAGE OUTSOURCING PROJECT (IOP) (12625) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12626

SEXUAL HARASSMENT AWARENESS TRAINING FOR CALIFORNIA, CONNECTICUT, AND MAINE SUPERVISORS (12626) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12631DENTAL ANATOMY & TERMINOLOGY - PART 1 (12631) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


12632WEBSHERE PORTAL V5.1 ADMINSTRATION & DEPLOYMENT CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12633 C# PROGRAMMING IN .NET CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

12634

PSC SPECIALIZED GOLDEN HOUR – REASONABLE AND CUSTOMARY (R&C) CSR WORKFLOW TRAINING (12634) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

12637 TRADITIONAL E.PUBLISHING OVERVIEW (12637) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

12640AHC DM- DATA ENTRY SILVER LINK/3RD CMA OUTREACH ACTIVITY CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

12641 MS EXCEL END OF DAY REPORT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12642

TREATING THE NATION'S GROWING HEALTH EPIDEMIC: TREATMENT OPTIONS FOR MORBID OBESITY CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

126452007 BIS LUNCH AND LEARN - STROKES AND STROKE REHABILITATION (12645) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12649NYC COMMUNITY PLAN - FUNCTIONAL SYSTEM TRAINING (12649) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


12650HNO MEDICAL INJECTABLE & DIABETIC CLAIMS FOR PROVIDER HELPLINE CSRS (12650) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

12651 CHICKERING PRESENTATIONS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12652

STRATEGIC RESOURCE COMPANY NEW HIRE CUSTOMER SERVICE REPRESENTATIVE TRAINING - BENEFITS & ELIGIBILITY (12652) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12653

STRATEGIC RESOURCE COMPANY NEW HIRE CUSTOMER SERVICE REPRESENTATIVE TRAINING - CLAIMS (12653) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12654 ULTRASOUND REFRESHER (12654) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

12656NATIONAL ACCOUNTS ACCOUNT MANAGER & PLAN SPONSOR LIAISON TRAINING CONFERENCE (12656) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12666 RETIREE SOLUTIONS TRAINING FOR NASS- PART II CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


12667CONSUMER FUND ORDER OF BENEFITS TRAINING (FSA) (12667) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

12668DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE APRIL 2007 (12668) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12669 RECORDS RETENTION AND MANAGEMENT (12669) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12670 CHANGE MASTERY CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

12671 SCM 101 - SE/SW (12671) CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

12673 NCQA CM ELEMENTS FOR MEDICARE UNITS #12673 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

12676PRECERT NEW HIRE INBOUND QUEUE ASSOCIATE TRAINING (W/ASD) (12676) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12677PRECERT NEW HIRE CLINICAL NURSE TRAINING (W/ASD) (12677) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12682DISABILITY AND ABSENCE MANAGEMENT QUALITY ASSURANCE (12682) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12683AETNA MEDICARE OPEN PLAN - PFFS WEST REGION ONLY - 12683 SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12685THE CHALLENGE OF MULTIPLE SCLEROSIS (#12685) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


12686ALLOWABLE CHARGE FOR NON-PARTICIPATING BEHAVIORAL HEALTH PROVIDERS (12686) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12688 ECHS ROUTE ADDRESS TRAINING (12688) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12689 MM ISO HMO PPID POWER TOOL TRAINING (12689) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

12690RBCO AETNA ADVANTAGE INDIVIDUAL PRODUCT AND ELIGILBILITY TRAINING (12690) SELF-PACED

01/2009-12/2009 24 0 0 NON-ACADEMIC

12692 ACAS STATE COST SHARE MANDATE (12692) SELF-PACED01/2010-12/2010 3 0 0 NON-ACADEMIC

12693 PHR KNOWLEDGE BASED AUTHENTICATION (12693) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS

12694PST PCR R&C WORKFLOW TL/SME TRAIN THE TRAINER SESSION (12694) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

12695RECORDS RETENTION TRAINING - RETIREE MARKETS MEDICAL MANAGEMENT SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12696 RISK ASSESSMENT CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


12697 WHAT'S NEW IN ASD - MAY 2007 - 12697 SELF-PACED01/2009-12/2009 0.2 0 0 TOO FEW HOURS

12698 PERIODIC INTERIM PAYMENTS (PIP)(12698) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12699 ASD: CLINICIAN VIEW (12699) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

12702 CAPITATION IN ACAS (12702) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

12705 EASY PAY SELF PACED EXERCISE (12705) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


12709PST, BIR LEVEL 2 AUDITORS - TRADITIONAL TO HMO (12709) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12710PST, BIR LEVEL 2 AUDITORS - HMO TO TRADITIONAL (12710) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12711 AETNA REVIEW CONSULTANT SERVICES CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12712NONPARTICIPATING PRACTITIONERS AUTHORIZED AS IN-NETWORK (12712) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12713AETNA HEALTH NETWORK OPTION FUNCTIONAL TRAINING (12713) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

1271712717 - NUTRITION AND THE ONCOLOGY PATIENT: IDENTIFYING NUTRITION NEED CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12718TKC - MS BROWN BAG: DATA ACCESS FOR ADO.NET CLASSROOM


12720EMPLOYEE SURVEY MANAGER REPORTING AND ACTION PLANNING TOOL (12720) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

12721 MFS PAYMENT ASSURANCE (PSS) 12721 SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12722BUILDING CONSULTATIVE SOLUTIONS - PRODUCT DEVELOPMENT (12722) CLASSROOM

01/2009-12/2009 3.5 0 0 TOO FEW HOURS

127292007 BIS LUNCH AND LEARN - ASSESSING MEDICAL INFO & RTW STRATEGIES (12729) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12731TKC - DATASTAGE ESSENTIALS FOR ENTERPRISE EDITION AND RECOMMENDED PRACTICES (12731) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12732 DENTAL PERIODONTAL CASE TYPING 12732 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12733 WKAB STD PROCESS (12733) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12734 WKAB STD SYSTEMS (12734) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12739NACO PSL POC BLD COLLABORATIVE RELATIONSHIPS (12739) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12747 EMPLOYEE SURVEY OVERVIEW (12747) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

12759EMPLOYEE SURVEY AD-HOC REPORTING TOOL OVERVIEW (12759) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

12767 AIS TKC - IM PATTERNS AND REUSE (BASIC) (12767) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

12768RBCO MEDICARE OPEN PFFS PRODUCT TRAINING - HMO CLAIMS (12768) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

12769QUALITY CENTER-BUSINESS PROCESS TESTING FOR SMES: THE BASICS (12769) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

12771 AETNA SPECIALTY PHARMACY - [12771] SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

12772DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE MAY 2007 (12772) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12773 TKC - XML INTRODUCTION (12773) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12774 TKC - XML DTDS AND SCHEMAS (12774) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12775NACO PSS TIME MANAGEMENT: ALIGNING WORK TO BUSINESS PRIORITIES (12775) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

12779FEDVIP TRAINING HMO CLAIMS/TRAD EMAILS (12779) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12780 MEDICARE ADVANTAGE UPDATES CLASSROOM01/2009-12/2009 3 3 COMBINABLE


12781 FEDVIP AND HMO COB PROCESSING (12781) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12782PHYSICIAN PRICER PERFORMANCE TOOL (PT) OVERVIEW - SE/SW REGION SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12783AIS UTILIZATION MANAGEMENT OVERVIEW - TBT (12783) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12784 DBSA - MAKING RECOVERY REAL CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12786API TOOLS AND TECHNIQUES - THE DEFINE PHASE (12786) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12788API TOOLS AND TECHNIQUES - THE MEASURE PHASE (12788) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12789API TOOLS AND TECHNIQUES - THE ANALYZE PHASE (12789) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


12790API TOOLS AND TECHNIQUES - THE IMPROVE PHASE (12790) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12791API TOOLS AND TECHNIQUES - THE CONTROL PHASE (12791) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12829 HSA AUTODEBIT PHASE II (12829) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

12830 STATE OF DELAWARE (12830) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12833RBCO MEDICARE BASIC INDIVIDUAL ACCOUNT RECEIVABLES (12833) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12834 DIFFERENTIAL DIAGNOSIS - ANXIETY DISORDERS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12837 AWCA CONTRACT TRAINING FOR HCD (#12837) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

12839 RBCO SRC CLAIMS ADJUDICATION (12839) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

12840 BEGINNING RIGHT MATERNITY PROGRAM (12840) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12843RBCO ISO STRATEGIC DRAFTING FOR HEALTH NETWORK OPTION/ONLY (12843) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12845 NSO SCORECARD TOOL BOX TRAINING (12845) SELF-PACED01/2009-12/2009 2 2 COMBINABLE


12847INTRODUCTION TO THE AETNA INTERNAL SERVICE BUS CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

12848BH HEALTH NETWORK OPTION PRODUCT OVERVIEW TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12849 MAP AQC BENEFITS INTO AQC (12849) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12851PST ABH TRAINING FOR HMO MEDICARE PROCESSORS (12851) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12853 NPI & MEDICARE ALLOWABLE PRICING (12853) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

12853 NPI & MEDICARE ALLOWABLE PRICING (12853) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

12854 SRC CHASE CREDIT CARD TRAINING (12854) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

12855 SCM CONTRACT BUILD - 12855 CLASSROOM01/2009-12/2009 32 0 0 NON-ACADEMIC

12856RBCO INDIVIDUAL ADVANTAGE PPO CLAIMS CSR TRAINING (12856) CLASSROOM

01/2009-12/2009 188 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


12857PSC PROVIDER SPECIALTY CALL TEAM TRAINING (12857) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

12858REGIONAL SESSIONS - AETNA'S HEALTHCARE TRANSPARENCY - AEXCEL & UNIT PRICE CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12859 DMD TRAINING FOR APM PRECERTIFICATION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12863WHAT'S NEW IN ASD - JUNE (MINOR RELEASE) TRAINING COMMUNICATION SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

12864ASO L&P SHAREPOINT BUILDING FOR ASO L&P TRAINERS (12864) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


12865 TREATMENT OF BIPOLAR DISORDERS 12865 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12866DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE JUNE 2007 (12866) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12869 PARITY REFRESHER TRAINING 12869 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12872PSC TRADITIONAL CLAIMS REFRESHER TRAINING (12872) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12873 PSC HMO CLAIMS REFRESHER TRAINING (12873) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12875STRATEGIC CONTRACT MANAGEMENT (SCM) 101 #12875 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12878RBCO SPIRIT! FOCUS! MOMENTUM! FOR PSSCS (12878) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

12879LICENSING AND APPOINTMENT TUTORIAL (12879) (REPLACES 11623) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

128802007 LICENSE & APPOINTMENT MINI TUTORIAL (12880) (REPLACES 11624) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

12883DEPRESSION AND CHRONIC ILLNESS - MOTIVATIONAL INTERVENTIONS 12883 CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


12884FED/FEHBP NON-HMO HANDLING FOR DENTAL PROCESSORS (12884) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

12885 FEHBP/FEDVIP PROCESSING (12885) CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC

12887 MEDICAL PROCEDURE BY FACILITY COST TOOL CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

12888 MEDICARE ANESTHESIOLOGY (12888) CLASSROOM01/2010-12/2010 16 0 0 NON-ACADEMIC

12889UNDERSTANDING DIFFERENCES: THE CENTRAL DIMENSION OF DIVERSITY #12889 CLASSROOM

01/2009-12/2009 8 8 0.5



YearCourse Length

Applicable Hours

Credits Recommended


12890MAINE LTD BUSINESS WRITING AND LEGAL CLASSES FOR MAY 2007 (12890) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12891PROVIDER SERVICE CENTERS MEETING MANAGEMENT - DEATH BY MEETING (12891) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12892 QM SYSTEMS TRAINING (12892) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12893 WKAB BENEFIT ENGINE LEVEL 1 (12893) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12894 WKAB BENEFIT ENGINE LEVEL 1 (12894) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12896 NA PSS- CEF HMO FILE LAYOUT- (12896) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

12897 IME/FCE 2007 DISABILITY PRESENTATION (12897) CLASSROOM01/2009-12/2009 1.5

12898 WKAB STD INTAKE NEW HIRE TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12899

USE OF MOTIVATIONAL INTERVIEWING TECHNIQUES FOR BH AFTER CARE AND LINKAGES - 12899 CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

12900PRECERT PROCEDURE/SERVICE TAB TOPIC TRAINING (12900) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

12901MARSHALL GOLDSMITH SELF-PACED BROADCAST: "COACHING FOR SUCCESS" SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

129022007 BIS LUNCH AND LEARN - OBSTRETRIC AND GYNECOLOGICAL DISORDERS (12902) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


129042007 BIS LUNCH AND LEARN - DISABLING EYE CONDITIONS (12904) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


12906CS - TELESALES NEW HIRE - PHASES 2 - 6 COURSES (12906) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

12909 BUSINESS METHODS PATENTS (12909) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


129122007 DISABILITY BUSINESS WRITING LEGAL PRESENTATION (12912) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12919TALENT POOL DISCUSSION SUPPORT TOOLS (12919) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

12920ILINC TRAIN THE TRAINER FOR LEARNLINC INSTRUCTORS (12920) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

12921NONPARTICIPATING BENEFIT DETERMINATION (12921) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12923HMO ACCUMULATOR EXCHANGE PROCESS TRAINING (12923) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12925 RBCO RETIREE MARKET NEW HIRE CLAIMS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12927AETNA GLOBAL BENEFITS (AGB) OCTOBER 2007 SALES CONFERENCE - 12927 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12928 FMLA TRAINING IN PLANTATION, FL (12928) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12931FINANCIAL RENEWAL AND ACCOUNTING DELIVERY TRAINING (12931) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

12932 TKC - ADVANCED DATA MODELING (12932) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12933VIRTUAL PLAN ASSIGNMENT - PLAN SETUP ASSOCIATES (12933) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


12934IMPROVE ENROLLMENT PROCESSING - EXTRACTS (12934) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

12935 INTEGRATED HEALTH SOLUTION SM - 12935 SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

12936

(WB111) INTEGRATING USING WEBSPHERE INTEGRATION DEVELOPER(WID) AND PROCESS SERVER - (12936) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12937PST INTERPRETATION OF INPATIENT MATERNITY HOSPITAL CONTRACTS (12937) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

12938 TESTCOURSE_PLATEK SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12939

(WB112) INTEGRATING WITH WEBSPHERE BUSINESS INTEGRATION DEVELOPER (WID) AND PROCESS SERVER II (WPS) - (12939) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12943DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE JULY 2007 (12943) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

12944TREATMENT OPTIONS FOR DEPRESSION AND ANXIETY DISORDERS - 12944 CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


12945 NETWORK MANAGEMENT LEADERSHIP EVENT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12946IMPACT BOOSTER: NETWORK MANAGEMENT LEADERSHIP EVENT CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12947 OUTREACH CALL #3 TRAINING CLASS #1 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


12952AETNA VOICE ADVANTAGE (AVA) FOR MEMBERS (AVA MEMBER - NEXT GENERATION) (12952) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


12953 COBOL STORED PROCEDURES (12953) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

12955 STRATEGIC PRICER (ILT) - 12955 CLASSROOM01/2009-12/2009 40 40 2.5


12957DISABILITY/LOA ENROLLMENT REFRESHER TRAINING (12957) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

12958CASE TRACKING TOOL (CTT) - NA PSS FUNCTIONAL TRAINING CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

12960 RETIREE MARKETS CMS RECONCILIATION SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

12961EAP TO BEHAVIORAL HEALTH INTERFACE TRAINING - 12961 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12966CS - MEDICARE OVERVIEW 2007 MASTERY ASSESSMENT (12966) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

12973RM - RETIREE MARKETS FOUNDATIONS (NEW HIRE PROGRAM) (12973) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12974 HR DATA DASH WORKSHOP (12974) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

12975 ASSESSING FUNCTIONALITY FOR THE CLINICIAN CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12977QUALITY CENTER-BUSINESS PROCESS TESTING FOR SMES: ADVANCED (12977) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

12978 SNF/REHAB CM TRAINING (12978) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

12979 BENEFITS REFRESHER TRAINING 12979 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

12980 ABH NEW PRODUCT DESIGN (12980) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

12984 ON-LINE BA BOOT CAMP (12984) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

12985FUNDAMENTALS OF REQUIREMENTS ELICITATION (12985) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


12986 DETERMINING A PROJECT'S OBJECTIVES (12986) SELF-PACED01/2010-12/2010 3 3 COMBINABLE


12987 MODPB SWAT TRAINING (12987) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

12988 DEFINING A PROJECT'S SCOPE (12988) SELF-PACED01/2010-12/2010 3 3 COMBINABLE


12990 DESCRIBING BUSINESS PROCESSES (12990) SELF-PACED01/2010-12/2010 3 3 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


12991DETERMINING INFORMATION REQUIREMENTS (12991) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


12992DESCRIBING FUNCTIONAL BUSINESS REQUIREMENTS (12992) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


12993 DOCUMENTING REQUIREMENTS MEETINGS (12993) SELF-PACED01/2010-12/2010 3 3 COMBINABLE


12994ELICITING DATA WAREHOUSE REQUIREMENTS (12994) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


12995RETIREE MARKETS CUSTOMER SERVICES COORDINATOR (SPOC)-12995 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

12996 2008 BENEFITS OVERVIEW (12996) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

12998 2007 BIS LUNCH AND LEARN - SHAREPOINT (12998) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13000 TESTING COURSE 2 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13001RBCO NATIONAL ACCOUNTS MEDICARE PFFS CLAIMS TRAD TO HMO (13001) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13002 PARITY MAKE UP SESSION 13002 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13005TEST - GROUP CA TITLE 10 ----RM AETNA MDCR PROD (13005) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

13007 CUSTOMER SERVICE REFRESHER TRAINING 13007 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13008AUTOMATED PROVIDER TERMINATION/MEMBER LETTER FOLLOW-UP SESSIONS - 13008 SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13009 STRESS MANAGEMENT II CLASSROOM01/2009-12/2009 1 1 COMBINABLE


13011 NACO TRAD CBS REFRESHER (13011) CLASSROOM01/2009-12/2009 25 0 0 NON-ACADEMIC

13014RBCO - NATIONAL ACCOUNTS NEW HIRE FFS CLAIMS (13014) CLASSROOM

01/2009-12/2009 720 0 0 NON-ACADEMIC

13015 HIPAA AS&P USES AND DISCLOSURES (13015) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


13016WHAT'S NEW - AUGUST ASD RELEASE COMMUNICATION(13016) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

13017 NACO HMO/TRAD NEW HIRE CSR W/ASD (13017) CLASSROOM01/2009-12/2009 512 0 0 NON-ACADEMIC

13020 LEARNING MAPS - VOLT 2Q 2007 (13020) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


130272007 BUSINESS WRITING FOR LTD CLAIM ANALYSTS (13027) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13028 LTD REFRESH TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13029DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE AUG 2007 (13029) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13030AETNA HEALTH CONNECTIONS DISEASE MANAGEMENT- DESIGNATED UNIT TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13031 EZLINK PAPER ENROLLMENT TRAINING SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13036 COACHING FOR MANAGERS 13036 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13038 NACO PE/RS BENEFIT COPY TOOL (13038) CLASSROOM01/2009-12/2009 0.75 0 0 TOO FEW HOURS

13038 NACO PE/RS BENEFIT COPY TOOL (13038) CLASSROOM01/2009-12/2009 0.75 0 0 TOO FEW HOURS

13039 APMCAS RELEASE AUGUST 2007 MEDICARE TOC SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

130412007 BIS LUNCH AND LEARN - EVIDENCE-BASED MEDICAL GUIDELINES (13041) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13042 VITAL DECISIONS PRESENTATION (13042) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13043RBCO: THE ROAD TO CULTURAL COMPETENCY (#13043) SELF-PACED


13045 TEST TBT COURSE SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

1304613046 - MANAGEMENT OF THE PATIENT WITH OSTEOMYELITIS CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


13048MODELS OF RECOVERY FOR MENTAL HEALTH AND CHEMICAL DEPENDENCE 13048 CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


13049 PDP UPSELL CAMPAIGN - 2008 (13049) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

13050 PAR HOSPITAL MAINTENANCE FOR PDS CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

13051SERVICE REQUEST WORKBENCH OVERVIEW FOR THE SRA (13051) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13053SERVICE REQUEST WORKBENCH OVERVIEW FOR ADA DEVELOPMENT (13053) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13054SERVICE REQUEST WORKBENCH NAVIGATION (13054) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13055NACO TRAD EXECUTIVE MEDICAL CLAIM TRAINING (13055) CLASSROOM

01/2009-12/2009 2.5 0 0 NON-ACADEMIC

13057BEHAVIORAL HEALTH ASSESSMENT TRAINING - 13057 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13059 CSR WKAB LTD TRAINING CLASS (13059) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13063 QUALITY REVIEW REVISED QR TOOLS - 13063 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13064 MODPB SENSITIVITY TRAINING (13064) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13065 MODPB PGU TRAINING (13065) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13066 MODPB ENTERGY TRAINING (13066) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13067 MODPB TRAIN THE TRAINER (13067) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13069AETNA HEALTH CONNECTIONS DISEASE MANAGEMENT PST UPDATES CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13074 MEDICARE RISK ADJUSTMENT - 13074 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13075REFRESHER MEDICARE SOLD SUBMISSION TRAINING 13075 CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

13076EVIDENCE OF INSURABILITY STD WORKFLOW (13076) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13077AETNA HEALTH NETWORK ONLY OVERVIEW (13077) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13078MEDICARE SOLD SUBMISSION GUIDE BUILDING (13078) CLASSROOM

01/2009-12/2009 7.5 0 0 NON-ACADEMIC

13079PROBLEM RESOLUTION EXCHANGE SYSTEM INTRODUCTION (P-REX) (13709) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13081 STARS REFERRAL TRAINING(13081) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


13086FMLA TRAIN THE TRAINER ON WKAB SYSTEMS AND PROCESSES (13086) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13087 LOA OVERVIEW FOR BUSINESS ANALYSTS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13088 HIV INFECTION AND AIDS (13088) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13089 PM DU LUNCH & LEARN CLASSES (13089) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13090 KANA TRAINING (BOEING) (13090) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13091TKC - CUSTOM DATASTAGE ENTERPRISE EDITION TRAINING (13091) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13092 ALIC DRAFTER TRAINING CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

13093SCM 101: CONTRACT ASSEMBLY & PHYSICIAN RATE WIZARD - NORTH CENTRAL REGION (13093) CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

13094

(WB552/WB555) ACCELERATE AND SECURE XML AND WEB SERVICES WITH IBM DATAPOWER SOA APPLIANCES - (13094) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13095NEW RXSY SCREENS FOR HNO INSTALLATION (13095) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13096 EXTERNAL PRICING (13096) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


13098 PST TRAD STOP LOSS ONLY TRAINING (13098) SELF-PACED01/2010-12/2010 4 0 0 NON-ACADEMIC

13100OPEN ENROLLMENT QUEUE: FINDING THE BALANCE (13100) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13101

PROVIDER SERVICE CENTERS PRECERT RISK FACTOR MANAGEMENT FOR CLINICAL PRECERT (13101) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13102 DISABILITY CSR NEW HIRE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13104 WRITE TO THE TOP 13104 CLASSROOM01/2009-12/2009 8 8 0.5 COMMUNICATION ARTS

13106ASD TRAINING FOR ARIZONA NETWORK MANAGEMENT -13106 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13108DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE SEPT 2007 (13108) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13112 RBCO MENTORING PROGRAM (13112) SELF-PACED01/2009-12/2009 8 0 0 NON-ACADEMIC

13113 DATA ARCHIVE DELIVERY (DAD)CLASSROOM/SELF-

PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13114EVIDENCE OF INSURABILITY INTAKE ANALYST WORKFLOW (13114) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13116SRC CUSTOMER SERVICE NEW HIRE TRAINING [13116] CLASSROOM

01/2009-12/2009 240 0 0 NON-ACADEMIC

13119AGB NEW HIRE TRADITIONAL CLAIMS PROCESSING TRAINING (13119) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13121RBCO NEW HIRE MEDICARE CSR - MAPD, FFS AND APMCAS (13121) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13122 PRIVACY TRAINING 2007 ALC #13122 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

13124 MANAGEMENT OF THE TPN PATIENT CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


13125 MULTI-TAG REFRESHER TRAINING CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

13126

(WB182) IBM WEBSPHERE BUSINESS MODELER: PROCESS MAPPING, SIMULATION AND ANALYSIS - (13126) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13128 CONFINITY INSTITUTES OF EXCELLENCE (13128) CLASSROOM01/2009-12/2009 6 6 COMBINABLE


13129DIRECTIVE 179 NETWORK INFORMATION SESSIONS - 13129 SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13130 URGENT CARE ARTICULATE SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13131 CONTRACT SELECTION: SCM INQUIRY (13131) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

13132 APMCAS DESIGNED FOR PLAN SPONSOR LIASON SELF-PACED01/2009-12/2009 4 0 0 NON-ACADEMIC

13134 LABOR 101 (13134) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13135HMO DEDUCTIBLE PLANS- PRODUCT OVERVIEW (13135) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13136 COACHING (COACHING FOR SOFT SKILLS) SELF-PACED01/2010-12/2010 2 2 COMBINABLE


13137RBCO INDIVIDUAL RETIREE MARKETS PLAN INSTALLATION (13137) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13138RM - ITEC CONVERSION - MEDICARE OPEN PFFS CALLS TRAINING (13138) CLASSROOM

01/2009-12/2009 200 0 0 NON-ACADEMIC

13140BEST PRACTICE/LESSONS LEARNED LIBRARY (13140) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


13142ASG AETNA ENROLL AWARENESS TRAINING LIVE DEMONSTRATION (13142) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13143 NEW OP ADHOC TRAINING 13143 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13144 SOURCE ONE ENHANCED REPORTING (13144) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


13145HMO SOLD SUBMISSION TRAINING FOR 2008 (13145) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13146 HR MODEL OVERVIEW (13146) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13147 ORGANIZATION HIERARCHY (13147) CLASSROOM01/2010-12/2010 2 2 COMBINABLE


13148 MANAGER INTEGRATION I (13148) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

13150 RETIREE SOLUTIONS - NASS (13150) CLASSROOM01/2009-12/2009 7 0 0 NON-ACADEMIC

13152 RISK ASSESSMENT (13152) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


13154 BURGESS REIMBURSEMENT SYSTEM(13154) CLASSROOM01/2010-12/2010 24 24 1.5


13155EFFECTIVE PRESENTATION SKILLS FOR ASM (13155) CLASSROOM

01/2010-12/2010 8 8 0.5 COMMUNICATION ARTS

13156 LEADERSHIP AND STRATEGY FORUMS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13157ASG AETNA ENROLL UNDERWRITING CARRIER ROLE TRAINING SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13164 ILINC TRAIN THE TRAINER (13164) SELF-PACED01/2010-12/2010 3 3 COMBINABLE


13166NATIONAL ACCOUNTS UNDERWRITING CONSULTANT TRAINING CLASSROOM

01/2009-12/2009 288 0 0 NON-ACADEMIC

13167AETINFO - BUILDING CONSULTATIVE SOLUTIONS (13167) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

13168DIFFERENTIAL DIAGNOSIS PART 3- SCHIZOPHRENIA CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13173 OP ADHOC FORM CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13176AETNA STRATEGIC DESKTOP (ASD) NAVIGATION FOR DISABILITY USERS AND IHD CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13178RBCO NEW HIRE TRAD INDIVIDUAL/AARP ASD CSR TRAINING (13178) CLASSROOM

01/2009-12/2009 680 0 0 NON-ACADEMIC

13180 CLAIMSXTEN (CXT) INTEGRATION (13180) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


13182CIVIL TREATMENT FOR MANAGERS (ONSITE SESSION) (13182) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13183 RBCO TRAD REWORK TRAINING (13183) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13184CALIFORNIA VOLUNTARY DISABILITY INSURANCE (CA VDI) - 13184 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13185 AQC TRAINING ACAS-BASED PRODUCTS (13185) CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC

13186 RBCO NEW HIRE HMO CLAIMS TRAINING (13186) CLASSROOM01/2009-12/2009 720 0 0 NON-ACADEMIC

131882007 BIS LUNCH AND LEARN - COMPLIANCE, PRIVACY, & SECURITY (13188) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


13189

(WB521) IBM WEBSPHERE SERVICE REGISTRY AND REPOSITORY FOR APPLICATION DEVELOPERS - (13189) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13190 DENTAL FINANCIALS TRAINING (13190) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13194 BENEFIT SESSIONS (13194) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

13197 ILC/ILINC SAMPLE CLASS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13198 ALPHARETTA RD REFERRAL UPDATE (13198) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

13199 TALENT MANAGER- NASS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

132002008 RETIREE MARKETS OPEN ENROLLMENT AND ANNUAL NOTICE OF CHANGE (13200) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13202SEPTEMBER LEADERSHIP FORUM: RW PRESENTATION (13202) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

13203SEPTEMBER 2007 LEADERSHIP FORUM: MB PRESENTATION (13203) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

13205 RBCO - NA NEW HIRE CLAIMS TO CALLS (13205) CLASSROOM01/2009-12/2009 200 0 0 NON-ACADEMIC

13207PM DU PHARMACOTHERAPY SPECIALIST PROGRAM CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

13209NATIONAL ACCOUNTS SVP AND VPCM TRAINING CONFERENCE, NOV 27TH -29TH (13209) CLASSROOM

01/2009-12/2009 21 0 0 NON-ACADEMIC

13210 ADAM STD DBM NEW HIRE TRAINING (13210) CLASSROOM01/2010-12/2010 240 0 0 NON-ACADEMIC

13211 MEDICARE EXPEDITED NEW HIRE TRAINING (13211) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13212PROVIDER SERVICE CENTERS FEEDBACK FOR LEARNING AND SELF-DEVELOPMENT (13212) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13215 MODPB APMCAS TRAINING (13215) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13217PROVIDER SERVICE CENTERS PRECERT PRECEPTOR ADULT LEARNING STYLES (13217) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13218SERVICE OPERATIONS PRECEPTOR NEW HIRE TRAINING AGENDA CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13221AETNA STRATEGIC DESKTOP - FIND PROVIDER - (13221) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13222PSC SPECIALIZED GOLDEN HOUR - SAVE A TREE / METHOD OF RECEIPT INITIATIVE (13222) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13226 AETNA WEBINAR SERIES - TEST PLAYBACK - SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13227 PERSUASIVE DIALOGUE SKILLS (13227) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13228GET FINANCIALLY FIT WITH AETNA BENEFITS (13228) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13230 SE/SW MPACT TRAINING (13230) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


132312007 BIS LUNCH AND LUNCH - DISABLING MOOD DISORDERS (13231) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13232 ASSIMA TEST COMPLETION AND SCORING. SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

13233MEDICARE ADVANTAGE HMO AND PPO 2008 EXPANSION TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13234

HOW TO USE THE AETNA LEARNING CENTER AND HOW TO TAKE A TBT FOR ETECH/SIMPLE STEPS SUPPORT ASSOCIATES (13234) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

13235 ADVANCED DB2UDB (13235) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13236MEDICAL FUNDING SERVICES (MFS) PAYMENT ASSURANCE (13236) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

13237 AWCA (AETNA WORKERS' COMP ACCESS) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

1323813238 AETNA TOTAL CLINICAL VIEW (ATV) TRAINING CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13239 SCCU ASD PROVIDER VIEW (13239) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13241 CONTRACT REVIEW PROCESS (13241) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13242RBCO COORDINATION OF BENEFITS - EXISTING EMPLOYEES (13242) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

13245AMBULATORY FOLLOW-UP WORKFLOW- TRAINING PERFORMANCE TOOL CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13246 HMO MATERNITY ON ACAS (13246) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13247 INTRODUCTION TO TEMPERAMENT (13247) CLASSROOM01/2009-12/2009 4 4 COMBINABLE


13248DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE OCT 2007 (13248) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13249AETNA VOICE ADVANTAGE - PRECERTIFICATION FOR PROVIDERS (13249) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

13252

AIS SME TRAINING: SRQ-NATIONAL UNDERWRITING REPORTING APPLICATION (NURA) (13252) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13255AIS SME TRAINING: SRQ-QUOTATION FRONT END (QFE) (13255) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13256AIS SME TRAINING: SRQ-RATING SUPPORT PROJECT (RSP) (13256) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13257AIS SME TRAINING: SRQ-AETNA QUOTING CENTER GROUP (AQC GROUP) (13257) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13258AIS SME TRAINING: SRQ-COMMON CENSUS FRONT END (CCFE) (13258) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13259 AIS SME TRAINING: SRQ-E.PROPOSAL (13259) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

13260

AIS SME TRAINING: SRQ-GROUP UNDERWRITING AND INTEGRATED DEVELOPMENT EFFORT (GUIDE) (13260) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13262AIS SME TRAINING: SRQ-PRODUCT BOOK OF RECORD (PBOR) (13262) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13263AIS SME TRAINING: SRQ-QUOTATION RATING SYSTEM (QRS) (13263) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13264AIS SME TRAINING: SALES, RATING & QUOTING (SRQ) DOMAIN OVERVIEW (13264) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13265AIS SME TRAINING: CHANNEL MANAGEMENT DOMAIN OVERVIEW (13265) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13267

AIS SME TRAINING: CHANNEL MANAGEMENT-AETNA VOICE ADVANTAGE-INTERACTIVE VOICE RESPONSE (AVA-IVR) (13267) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13268AIS SME TRAINING: CHANNEL MANAGEMENT-KANA (13268) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13269AIS SME TRAINING: CHANNEL MANAGEMENT-AETNA NAVIGATOR (13269) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13270AIS SME TRAINING: CHANNEL MANAGEMENT-FIRST CALL RESOLUTION (FCR) (13270) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13271AIS SME TRAINING: CONSUMER FUND SERVICES (CFS) DOMAIN OVERVIEW (13271) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13272AIS SME TRAINING: CFS-FUNDS TRANSACTION MANAGEMENT SYSTEM (FTM) (13272) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13273AIS SME TRAINING: CFS-SPENDING ACCOUNT RECORD KEEPING SYSTEM (SPARKS) (13273) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13274AIS SME TRAINING: CORPORATE DOMAIN OVERVIEW (13274) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13275

AIS SME TRAINING: CORPORATE-EXECUTIVE MANAGEMENT INFORMATION SYSTEM (EMIS) (13275) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13276

AIS SME TRAINING: CORPORATE-PEOPLESOFT HUMAN RESOURCE MANAGEMENT SYSTEM (HRMS) (13276) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13277 AIS SME TRAINING: CORPORATE-COGNOS (13277) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

13278AIS SME TRAINING: CORPORATE-INTEGRATED FINANCE SYSTEMS (IFS) (13278) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13279AIS SME TRAINING: CORPORATE-INTERNAL COMPENSATION SYSTEM (ICS) (13279) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13280AIS SME TRAINING: CORPORATE-SALES TRACKING SYSTEM (STS) (13280) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13282AIS SME TRAINING: GROUP INSURANCE DOMAIN OVERVIEW (13282) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

13283AIS SME TRAINING: CORPORATE-LARGE CASE PENSIONS-ACTUARIAL GROUP (13283) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13284AIS SME TRAINING: GROUP INSURANCE-GROUP INSURANCE WEB REPORTING (GIWR) (13284) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13285AIS SME TRAINING: CHANNEL MANAGEMENT-EMPLOYER SECURE WEBSITE (13285) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13286AIS SME TRAINING: GROUP INSURANCE-ATLAS GROUP (13286) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13287AIS SME TRAINING: GROUP INSURANCE-APPLICANT TRACKING SYSTEM (ATS) (13287) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13288AIS SME TRAINING: GROUP INSURANCE-BMS GROUP (13288) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13289AIS SME TRAINING: CORPORATE-LARGE CASE PENSIONS-CONTRACT GROUP (13289) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13290AIS SME TRAINING: GROUP INSURANCE-GROUP UNIVERSAL LIFE GROUP (GUL GROUP) (13290) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13291AIS SME TRAINING: GROUP INSURANCE-I.CHOOSE (13291) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13292AIS SME TRAINING: GROUP INSURANCE-INSPRO (13292) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13293AIS SME TRAINING: CORPORATE-PARTICIPANT GROUP (IBSS; IBSS ADHOC; BRS) (13293) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13294AIS SME TRAINING: GROUP INSURANCE-LIFE CLAIM SYSTEM (LCS) (13294) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13295AIS SME TRAINING: GROUP INSURANCE-LONG TERM CARE CLAIMS SYSTEM (LTC CLAIMS) (13295) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13296AIS SME TRAINING: NETWORK & PROVIDER DOMAIN OVERVIEW (13296) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13297AIS SME TRAINING: NETWORK & PROVIDER-CAPTAINER (13297) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13298

AIS SME TRAINING: NETWORK & PROVIDER-AUTOMATED EPDB PROVIDER LOAD (AEPL) / DESKTOP AUTOMATED EPDB AUTOMATED LOAD (DAEPL) (13298) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13299AIS SME TRAINING: NETWORK & PROVIDER-SHARED REWARD AND RISK (SRR) (13299) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13300AIS SME TRAINING: NETWORK & PROVIDER-DOCFIND (13300) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13301AIS SME TRAINING: NETWORK & PROVIDER-AETNA MEDICAL CAPITATION (AMC) (13301) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13302AIS SME TRAINING: NETWORK & PROVIDER-PRICER GROUP (13302) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13303AIS SME TRAINING: NETWORK & PROVIDER-ENTERPRISE PROVIDER DATABASE (EPDB) (13303) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13304AIS SME TRAINING: NETWORK & PROVIDER-NEW PRODUCT BUSINESSES - AWCA (13304) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13305AIS SME TRAINING: NETWORK & PROVIDER-STRATEGIC DENTAL CAPITATION (SDC) (13305) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13306AIS SME TRAINING: NETWORK & PROVIDER-REAL TIME ELIGIBILITY GROUP (RTE GROUP) (13306) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13307

AIS SME TRAINING: NETWORK & PROVIDER-ENTERPRISE PROVIDER CREDENTIALING (EPC) AND CREDENTIALING AND RE-CREDENTIALING DATABASE SYSTEMS (CARDS) (13307) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13308AIS SME TRAINING: NETWORK & PROVIDER-IPA DELEGATION (13308) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13309AIS SME TRAINING: NETWORK & PROVIDER-QUALITY ENHANCEMENT (QE) SYSTEM (13309) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13310AIS SME TRAINING: AETNA STRATEGIC DESKTOP (ASD) (13310) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13313AETNA HEALTHFUND AND RATE DIFFERENTIALS - 13313 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13315 ACCELERATED LEARNING WORKSHOP - 13315 CLASSROOM01/2009-12/2009 18.5 18.5 1


13316PROVIDER SERVICE CENTERS VIRTUAL MANAGEMENT FOR PRECEPTORS (13316) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13316PROVIDER SERVICE CENTERS VIRTUAL MANAGEMENT FOR PRECEPTORS (13316) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13319 E.SERVICE (13319) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13320 TALENT ACQUISITION (13320) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


13323 TEST COURSE MONICA II SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13326 2007 BIS LUNCH AND LEARN - APPEALS (13326) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13327CLINICAL CLAIM REVIEW (CCR) NEW HIRE TRAINING (13327) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13328

PSC SPECIALIZED GOLDEN HOUR - AETNA MEDICARE OPEN PFFS PRODUCT - CLAIM TOPIC REFRESHER (13328) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13329INTRODUCTION TO VALUE BASED INSURANCE DESIGN (#13329) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13330SALES TRACKING SYSTEM (STS) INTRODUCTION (13330) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


13332 MYSTS (13332) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


13333 SALES GROUP RECORDS (13333) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


13334 RFP SUBMISSION (13334) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


13335 SALES COMPENSATION (13335) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


13336 PRODUCER RECORDS (13336) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


13338 STS - PRINT REPORTS (13338) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


13339 STS LEAD INFORMATION (13339) SELF-PACED01/2009-12/2009 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


13345RBCO NATIONAL ACCOUNTS NEW HIRE PFFS CLAIMS (13345) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13346 BH RISK ASSESSMENT CLASSROOM01/2009-12/2009 2 2 COMBINABLE


13347BUSINESS OBJECTS WEB INTELLIGENCE XI R1/R2:REPORT DESIGN (REV A) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13348AETNA WEBINAR SERIES - RECEIVED DATES - WEBINAR BROADCAST 11/09/07 (13348) SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

13349 ASD CLINICIAN 360 FOR CLINICIANS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13350HEDIS REPORTS ON MANAGED CARE MONITOR (13350) SELF-PACED

01/2009-12/2009 1.5 1.5 COMBINABLE


13351 DENTAL CLAIMS TO CALLS TRAINING (13351)CLASSROOM/SELF-


13352TRAINING AND PRESENTATION SKILLS FOR NASS SUBJECT MATTER EXPERTS (13352) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13353AETNA'S SECURE PROVIDER WEBSITE VIA NAVINET (13353) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13354ASM NEW HIRE SALES/SALES SUPPORT FOUNDATIONS (SMALL GROUP) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

133552007 BIS LUNCH AND LEARN - CHRONIC REGIONAL PAIN SYNDROME (13355) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13356 STRESS MANAGEMENT - THE BASICS #13356 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13357PSC SPECIALIZED GOLDEN HOUR - AETNA GLOBAL BENEFITS TRANSITION (13357) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13358PHARMACY - MEDICARE 08 ENHANCEMENTS (13358) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

13363 HSA LEGISLATIVE UPDATES SELF-PACED01/2009-12/2009 0.75 0 0 TOO FEW HOURS

13364HMO DEDUCTIBLE PLAN FUNCTIONAL SYSTEM TRAINING(13364) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13365 RBCO HMO HSA CALLS TRAINING (13365) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13366 LEARNING MAPS - VOLT 3Q 2007 (13366) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

13370 MEDICARE PLAN CHANGE REFRESHER CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13371DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE NOV 2007 (13371) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13372YOUR ROLE IN AETNA'S PROFITABLE GROWTH (13372) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13373 PERSONAL FINANCIAL BASICS (13373) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

13373 PERSONAL FINANCIAL BASICS (13373) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13374THREAT PROTOCOL REVIEW FOR DISABILITY CLINICIANS - 13374 CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


13375RBCO HMO CLAIMS PROCESSING COORDINATION OF BENEFITS (13375) SELF-PACED

01/2009-12/2009 40 0 0 NON-ACADEMIC

13376ETHICAL CONSIDERATIONS FOR AETNA BEHAVIORAL HEALTH CLINICIANS CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


13377 WBS/TIME TRACKING CHANGES SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13385 MDA VS. WOMP REFRESH TRAINING PLANTATION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13388 PRE EX/EOI REFRESH TRAINING PLANTATION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13391 AEXCEL PERFORMANCE TOOL - COURSE # 13391 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13392LEADERSHIP IN ACTION PROGRAM - THE AETNA WAY AND THE SPOTLIGHT OF LEADERSHIP CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13393 PHARMACOTHERAPY SPECIALIST REFERRAL CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

13394LEADERSHIP IN ACTION PROGRAM - LEADING AETNA'S STRATEGY FOR GROWTH CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13397BARIATRIC SURGERY FOR DM PROFFESSIONAL STAFF CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE


13400

COMP AND BENEFITS PREPARING AND PRESENTING INFORMATION FOR AETNA MANAGEMENT AND BOARD OF DIRECTORS (13400) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13402COMP AND BENEFITS EFFECTIVE MEETINGS (13402) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13403COMP AND BENEFITS DELIVERING COMPLETED STAFF WORK (13403) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13404COMPENSATION OVERVIEW FOR ACTIVEHEALTH #13404 CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13405ACS ETECH/SIMPLE STEPS NEW HIRE/NEW PARTICIPANT CURRICULUM (13405) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13406NA PSS- HMO ACCOUNTS AND RECONCILIATION NEW HIRE TRAINING- (13406) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13409 SCHALLER ANDERSON ETUMS TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13410 FLOW CONTROL SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13411 ECHS RE-CALC VENDOR TRAINING (13411) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

13412AETNA HEALTH NETWORK ONLY (OAHNONLY) FUNCTIONAL (13412) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13414 RBCO CA HMO IPA CLAIMS SPECIFICS (13414) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13416 NACO ASD CONDENSED (13416) CLASSROOM01/2009-12/2009 32 0 0


13417AIS SME TRAINING: GROUP INSURANCE-WORKABILITY ADMIN (13417) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13419AIS SME TRAINING: GROUP INSURANCE-WORKABILITY SECURITY CONSOLE (13419) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13420AIS SME TRAINING: GROUP INSURANCE-CHECKVISION WORKSTATION (13420) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13422AIS SME TRAINING: GROUP INSURANCE-CASE INSTALLATION INTERFACE (13422) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13423AIS SME TRAINING: GROUP INSURANCE-DISABILITY PAYMENT PROCESSING (13423) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13424AIS SME TRAINING: GROUP INSURANCE-BENEFIT ENGINE (13424) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13425AIS SME TRAINING: GROUP INSURANCE-WORKABILITY LETTER AND TASK EDITOR (13425) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13426AIS SME TRAINING: GROUP INSURANCE-WORKABILITY CUSTOMER PORTAL (13426) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13427AIS SME TRAINING: GROUP INSURANCE-IMAGING (13427) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13428DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE DEC 2007 (13428) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13430 RBCO BIG 4 CLAIMS PROCESSING (13430) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13432

2007 MANAGERS/SUPERVISORS BIS LUNCH AND LEARN - TIPS FOR SCORECARD COMPLETION AND DELIVERY (13432) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13433PST PWS/CLAIM REPORTING TOOL TRAINING (13433) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

13434 PQOC REFRESHER TRAINING 2007 #13434 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13435RBCO MEDICARE PFFS OUTREACH DATABASE (13435) SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13437MIDDLE MARKET PRESENTATION TRAINING - ACCOUNT MANAGERS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13440 TEAM DIVERSITY (13440) CLASSROOM01/2009-12/2009 4 4 COMBINABLE


13441DISABILITY & ABSENCE MANAGEMENT CUSTOMER SERVICE EXCELLENCE (13441) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13442(WB553) IBM WEBSPHERE ADVANCED DATAPOWER SOA APPLIANCES - (13442) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13443 CSR CONVERSION TO WKAB (13443) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13445ENTERPRISE OUTPUT SOLUTIONS/TSO82 REFRESHER COURSE (13445) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13445ENTERPRISE OUTPUT SOLUTIONS/TSO82 REFRESHER COURSE (13445) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13451 FLEXIBLE MEDICAL MANAGEMENT MODEL CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13453RBCO APMCAS TEST CLAIM AND OVERRIDE TRAINING (13453) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

13454RBCO PSS PLAN SPONSOR MODULE (PSM) TRAINING (#13454) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13455PHISHING, SOCIAL ENGINEERING AND CONSUMER PROTECTION OVER THE INTERNET (13455) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13456 BHU DOUMENTATION TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13457AETNA WEBINAR SERIES - COB ORDER OF BENEFIT DETERMINATION SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

13457AETNA WEBINAR SERIES - COB ORDER OF BENEFIT DETERMINATION SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

13458 RETIREE HEALTH ACCESS (RHA) TRAINING CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

13460RBCO MEDICARE ADVANTAGE CLAIMS TTT (ALC# 13460) SELF-PACED

01/2009-12/2009 24 0 0 NON-ACADEMIC

13461 RBCO MEDICARE ADVANTAGE CALLS TTT (13461) CLASSROOM01/2010-12/2010 24 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13462 WKAB SYSTEM TRAINING-TAMPA CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13463 P-REX DECEMBER 07 RELEASE SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13464 ECHS - SYSTEM NAVIGATION - (13464) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13466 CREATING ACCEPTANCE CRITERIA - TBT (13466) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


13467PROPOSAL WRITING TRAINING FOR SUBJECT MATTER EXPERTS (13467) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13469 PAR PROVIDER FINAL EXAM MODULE 2 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13471NA PSS NEW HIRE BILLING PREMIUM CONSULTANTS (13471) CLASSROOM

01/2009-12/2009 280 0 0 NON-ACADEMIC

13472 MODPB ORDER ENTRY BASIC TRAINING (13472) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13473 MODPB FAX BASIC TRAINING (13473) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13474MODPB ORDER MANAGEMENT CERTIFICATION (13474) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13475CS - AETNA INDIVIDUAL MEDICARE SUPPLEMENT PLAN (13475) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC


01/2009-12/2009 1 0 0 NON-ACADEMIC

13476 MEDICARE PFFS CSR NEW HIRE CLASS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13477 PSYCHIATRIC SYMPTOMS OF MEDICAL DISORDERS CLASSROOM01/2009-12/2009 2 2 COMBINABLE


13478RBCO ACAS HEALTH NETWORK CLAIMS PROCESSING (13478) SELF-PACED

01/2009-12/2009 20 0 0 NON-ACADEMIC

13480RBCO EBS BILLING AND ACCOUNTS RECEIVABLE (13480) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

13482NACO DENTAL CSR TO TRAD CSR - BENEFIT & ELIGIBILITY ONLY (13482) CLASSROOM

01/2009-12/2009 56 0 0 NON-ACADEMIC

13483BUSINESSOBJECTS DATA INTEGRATOR XI: EXTRACTING, TRANSFORMING AND LOADING DATA CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13489 ASD NETWORK TRAINING THOUSAND OAKS (13489) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13502

PROVIDER SERVICE CENTERS PRECERT CLINICAL TRAINING OPPORTUNITY (DIABETES, HYPERTENSION & RENAL FUNCTION) (13502) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13502

PROVIDER SERVICE CENTERS PRECERT CLINICAL TRAINING OPPORTUNITY (DIABETES, HYPERTENSION & RENAL FUNCTION) (13502) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13503RBCO MEDICARE CUSTOMER SERVICE - MSW/MEA/PST TRAINING (13503) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

13505 MOD PB PRODUCT VERIFICATION 1 (13505) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13506 MOD PB PRODUCT VERIFICATION 2 (13506) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13507 MOD PB FULFILLMENT (13507) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13508 ROTH 401K (13508) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13511 NACO LUNCH 'N LEARN: COACHING (13511) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13513NACO LUNCH 'N LEARN: CONFLICT MANAGEMENT (13513) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13515NACO LUNCH 'N LEARN: IMPOSTERS SYNDROME. WHAT IS IT? DO YOU HAVE IT? (13515) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13516TRANSITION OF COVERAGE (TOC) IMPLEMENTATION 2008 (13516) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13517STD WKAB REFRESH AND NEW BHU WORKFLOW (13517) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13519ISO MM ENTERPRISE BILLING SYSTEM SETUP (13519) SELF-PACED

01/2010-12/2010 6 0 0 NON-ACADEMIC

13520PROVIDER SERVICE CENTERS CALL COACH DEVELOPMENT PROGRAM (13520) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13523ADAM DOS SUMMARY AND TRIANGLES REPORT - SE/SW REGIONS SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13525 MANAGING YOUR AETNA CAREER (13525) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

13526TSS MORNING SHOW WORKSHOP CONSULTING THE AETNA WAY (13526) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13527RBCO HMO CLAIMS SPECIALTY TRAINING - DME (13527) SELF-PACED

01/2009-12/2009 5 0 0 NON-ACADEMIC

13528RBCO HMO CLAIMS SPECIALTY TRAINING - INFUSION THERAPY (13528) SELF-PACED

01/2009-12/2009 12 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13530RBCO AETNA INDIVIDUAL ADVANTAGE INDIVIDUAL PRODUCT AND ELIGIBILITY TRAINING CLASSROOM

01/2009-12/2009 24 0 0 NON-ACADEMIC

13531NACO NATIONAL ACCOUNTS TRADITIONAL OVERVIEW (13531) CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

13532 NACO L&P PROFESSIONALISM WORKSHOP (13532) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

135332008 BIS LUNCH AND LEARN - THE MEDICAL DISABILITY ADVISOR (13533) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13534PLANTATION FL, WKAB STD PROCESS AND SYSTEMS TRAINING (13534) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13535PSC SPECIALIZED GOLDEN HOUR - PWS HOSPITAL COMPARISON TOOL (13535) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13536 RBCO ECHS WORKFLOW TRAINING (13536) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13537COMPLIANCE TRAINING FOR EXISTING STAFF ALC# 13537 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


135392008 MEDICARE PRODUCTS AND ENHANCEMENTS FUNCTIONAL TRAINING (13539) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13540RBCO HMO CLAIMS SPECIALTY TRAINING - HOME CARE (13540) SELF-PACED

01/2009-12/2009 12 0 0 NON-ACADEMIC

13543 RBCO HOW TO MAKE MEETINGS WORK (13543) SELF-PACED01/2009-12/2009 5.5 5.5 COMBINABLE


13544

PROVIDER SERVICE CENTER ABH TRANSITION CUSTOMER SERVICE REPRESENTATIVE TRAINING- HMO BENEFITS & ELIGIBILITY (W/ASD) (13544) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13545

PROVIDER SERVICE CENTER ABH TRANSITION CUSTOMER SERVICE REPRESENTATIVE TRAINING- HMO CLAIMS (W/ASD) (13545) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13546 SCHALLER ANDERSON 101 CLASSROOM01/2009-12/2009 2 2 COMBINABLE


13547INTERPRETATION OF SCM INQUIRY CONTRACTS (13547) CLASSROOM

01/2010-12/2010 2 0 0 0


13551RBCO HMO CLAIMS SPECIALTY TRAINING - HOSPITAL INPATIENT (13551) SELF-PACED

01/2009-12/2009 30 0 0 NON-ACADEMIC

13552BUSINESS OBJECTS WEB INTELLIGENCE XI R1/R2:REPORTS DESIGN (13552) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13554 VIRTUAL PLAN PROCESSING- ELIGIBILITY (13554) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

13555MICROSOFT PROJECT CUSTOM FOR MEDICAL MANAGEMENT CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13556RETIREE SOLUTIONS TRAINING FOR HRPA UCS AND NA UW RETIREE SMES (PART 1) - 13556 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13557RETIREE SOLUTIONS TRAINING FOR HRPA UCS AND NA UW RETIREE SMES (PART 2) - 13557 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13558 MEMBER SAFETY SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

13561 CHANGE MANAGEMENT LECTURE SERIES (13561) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


13562 NACS LEADING CHANGE (13562) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13563

2008 BIS LUNCH AND LEARN - WHAT COURTS ARE LOOKING FOR FACTUALLY WHEN THEY EVALUATE CLAIMS (13563) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


13564 SIU WKAB TRAINING (13564) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13565CRISIS MANAGEMENT AND BUSINESS CONTINUITY TRAINING (13565) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

13567 COMPENSATION INFORMATION SESSION (13567) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

13568LEAVE OF ABSENCE TRAINING - PLANTATION, FLORIDA (13568) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


135712008 BIS LUNCH AND LEARN - MENTAL NERVOUS 1/1/08 UPDATE (13571) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13572 AHC-DM CONSUMMATE COMMUNICATOR CLASSROOM01/2009-12/2009 3.5 0 0 NON-ACADEMIC

13574DENTAL ILINC TTT PART 1 - INTRODUCTION TO ILINC (13574) SELF-PACED

01/2009-12/2009 3 3 COMBINABLE


13575 DENTAL ILINC TTT PART 2 - TRAIN BACK (13574) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


13576 DENTAL ILINC TTT PART 3 - SOFT SKILLS (13576) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13577"MEDICARE INTEGRATION, PRIVATE FEE FOR SERVICE, AND THE MEDICARE MULTI-TOOL - 2008" CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13578DENTAL ILINC TTT FOR EXISTING LEARNLINC INSTRUCTORS (13578) SELF-PACED

01/2009-12/2009 3 3 COMBINABLE


13579SCM CONTRACT TERMINOLOGY (MEDICAL ONLY) (13579) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13580RBCO SRC CLAIMS TRAINING : FINANCE DEPARTMENT (13580) CLASSROOM

01/2009-12/2009 24 0 0 NON-ACADEMIC

13581WHAT'S NEW - FEBRUARY 2008 ASD TRAINING COMMUNICATION SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

13582RBCO SRC TRAINING: LINE OF SIGHT - GAPS (13582) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13583 RBCO SRC APM REFRESHER (13583) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13586RBCO HMO CLAIMS SPECIALTY TRAINING - ANESTHESIA (13586) SELF-PACED

01/2009-12/2009 16 0 0 NON-ACADEMIC

13587 ECT (ELECTROCONVULSIVE THERAPY) ALC #13587 CLASSROOM01/2009-12/2009 2 2 COMBINABLE


13588INTRODUCTION TO MOTIVATIONAL INTERVIEWING (13588) SELF-PACED

01/2010-12/2010 4 4 COMBINABLE


13590PROVIDER QUALITY PERFORMANCE PROGRAM (13590) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13612BUILDING CONSULTATIVE SOLUTIONS - SALES REFRESHER (13612) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

13613NACO HMO COB/MOB & STANDARD 100% ALLOWABLE (13613) CLASSROOM

01/2009-12/2009 37.5 0 0 NON-ACADEMIC

13614RBCO SRC - LINE OF SIGHT FORWARD GAP REMEDIATION [13614] CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

13615OUTBOUND CORRESPONDENCE SYSTEM TEMPLATE AUTOMATION (13615) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

13618RBCO HMO CLAIMS SPECIALTY TRAINING - HOSPITAL OUTPATIENT (13618) SELF-PACED

01/2009-12/2009 12 0 0 NON-ACADEMIC

13621 BUSINESS OBJECTS XI: UNIVERSE DESIGN (13621) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

13625PROVIDER SERVICE CENTERS THE ENERGY BUS - WORKSHOP #1 (13625) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13629PROVIDER SERVICE CENTERS MYERS BRIGGS TYPE INDICATOR (MBTI) - VIRTUAL (13629) CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


13630PSC SPECIALIZED GOLDEN HOUR – MCM ITEMIZED BILL REVIEW - FEBRUARY 2008 (13630) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13631NACO NATIONAL ACCOUNTS JCA NEW HIRE CBS (13631) CLASSROOM

01/2009-12/2009 400 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13634 MARRIOTT SPECIAL INTEGRATION PROCESS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13635ACTIVEHEALTH MANAGEMENT INTEGRATION WITH DISABILITY CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13637 BENEFIT VALIDATION TEMPLATE TRAINING (13637) CLASSROOM01/2010-12/2010 3 0 0 NON-ACADEMIC

13638 CLINICAL PRECEPTOR TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13639 WEEM FOR ESTIMATES IN PHASE 4 SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

13640RBCO HMO CLAIMS SPECIALTY TRAINING - HEMODIALYSIS (13640) SELF-PACED

01/2009-12/2009 12 0 0 NON-ACADEMIC

13641RBCO HMO CLAIMS SPECIALTY TRAINING - RADITATION THERAPY (13641) SELF-PACED

01/2009-12/2009 12 0 0 NON-ACADEMIC

13643 PRODUCT STREAMLINING SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13645QUALITY CENTER-MANUAL TEST TRAINING: ADVANCED (13645) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13648 MONDAY MORNING LEADERSHIP ALC# 13648 CLASSROOM01/2009-12/2009 9.5 9.5 0.5


13649 RBCO MEDICARE ESTIMATION TRAINING (13649) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

13650 2008 PDS MONTHLY COMMUNICATION CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

136512/20/2008 DISABILITY MEDICAL GRAND ROUNDS (13651) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13660 NA PSS HMO EC CROSS TRAINING- (13660) CLASSROOM01/2009-12/2009 60 0 0 NON-ACADEMIC

13664INTERNAL QUALITY REVIEW TOOLS, PTS - MEDICAL OPERATIONS SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

13668 ALTERNATIVE NETWORK - DENTAL (13668) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


13672 BEHAVIORAL HEALTH ASSESSMENT (BHA) (13672) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

13673 DOCUMENTATION FOR CLINICIANS IN STD CLAIMSCLASSROOM/SELF-


13674 DM QUALITY REVIEW PROCESS AND TOOLS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13675 ARCS PHYSICIAN REVIEW REFERRALS SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13676PRODUCTION SUPPORT SERVICE REQUEST WORKBENCH PROCESS REVIEW CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


13680PROVIDER SERVICE CENTERS THE ENERGY BUS - WORKSHOP #2 (13680) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13682 DUPLICATE PIN-SKILL ASSESSMENT (13682) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

13683 RBCO HMO QPOS CLAIMS TRAINING (13683) SELF-PACED01/2009-12/2009 24 0 0 NON-ACADEMIC

13684RBCO ACAS STATE COST SHARE MANDATE FOR CSRS (13684) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

13686 MEDICARE BILLING & ORACLE REFRESHER SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13687RBCO GRIEVANCE AND APPEALS SYSTEMS TRAINING (13687) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

13688 RBCO SMALL GROUP CLAIMS TRAINING (13688) SELF-PACED01/2009-12/2009 12 0 0 NON-ACADEMIC

13689 SE/SW NETWORK STAFF ORIENTATION (13689) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13691HEALTHWISE KNOWLEDGBASE TRAINING FOR CASE MANAGEMENT CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


13692RBCO MEDICARE HOSPICE TRAINING FOR CBSS (13692) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

13693MID-ATLANTIC SOUTH - ORIENTATION IN BLUE BELL CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13694 DIMENSIONAL MODELING A TO Z CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13698 3/12/2008 DISABILITY BHU GRAND ROUNDS (13698) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13699RBCO ORAL COMPLAINT AND GRIEVANCE TARGET PROCESS (13699) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

13700 RBCO REVIEW OF E.POLICIES (13700) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

13701NON-PARTICIPATING PROVIDER PRECERT PROGRAM (13701) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

13712 TIME MANAGEMENT CLASSROOM01/2009-12/2009 1 1 COMBINABLE


13714 RBCO MEDICARE BILLING ASSIST TRAINING (13714) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13715 MEDICARE PART D TRAINING (13715) CLASSROOM01/2009-12/2009 3.5 3.5 COMBINABLE


13723INTRODUCTION TO PROJECT MANAGEMENT (13723) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE

*INTERDISCIPLINARY/ ELECTIVE

13724 PST HMO ASO WEEKLY UPDATES REVIEW (13724) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13725 PST TRAD ASO WEEKLY UPDATES REVIEW (13725) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13727SRC PROTECTED HEALTH INFORMATION [PHI] (13727) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13728 SRC C S CLAIMS REFRESHER [13728] CLASSROOM01/2009-12/2009 10 10 0.5


13729 PST CLAIMSXTEN TRAINING (13729) SELF-PACED01/2010-12/2010 3 3 COMBINABLE


13731 API IN ACTION (13731) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

13732 MEDICARE TEAM REFERRALS TO BH TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13742 AIM PERFORMANCE SUITE (13742) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

13743MED OP INTERNAL QUALITY REVIEW REVISED TOOLS - 13743 CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13744

2008 BIS LUNCH AND LEARN - 2008 ROLES AND RESPONSIBILITIES OF A VRC & WHAT MAKES A GOOD REFERRAL (13744) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13745RBCO OUTBOUND CORRESPONDENCE TOOL OBC (13745) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

13746 AEXCEL 101 MID-ATLANTIC REGIONAL 2008 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13750MEDICARE PATIENT MANAGEMENT NEW HIRE TRAINING (13750) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13751 LTD BENEFIT ENGINE (13751) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13752MEDICARE PATIENT MANAGEMENT TRANSFER TRAINING CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13753 CONSUMER PORTAL TRAINING WEBINAR (13753) SELF-PACED01/2010-12/2010 2 2 COMBINABLE


13754SRC ELECTRONIC CORRESPONDENCE HANDLING SYSTEM TRAINING [ECHS] (13754) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


13756RBCO SUMMARY BILLING - REFRESHER TRAINING (13756) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13757PSS UNIVERSITY - HIGH QUALITY & ACCURACY (13757) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13760 FLOW CONTROL FOR ATV CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

13765RBCO AETNA STRATEGIC DESKTOP (ASD) DOCUMENTATION TRAINING (13765) CLASSROOM

01/2010-12/2010 3 0 0 NON-ACADEMIC

13766RBCO - NATIONAL ACCOUNTS NEW HIRE PFFS CSR (13766) CLASSROOM

01/2010-12/2010 520 0 0 NON-ACADEMIC

13770

PSS UNIVERSITY - CONSULTATIVE & PROFESSIONAL SERVICES AND TIMELY DELIVERY (13770) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13771 EVIDENCE OF INSURABILTY REFRESHER TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13772 PPI PRECERT REFRESHER TRAINING 2008 (13772) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


13773RBCO NEW HIRE HMO SPECIALTY CLAIMS TRAINING (13773) CLASSROOM

01/2010-12/2010 320 0 0 NON-ACADEMIC

13775NA PSS- PCC REFRESHER AND NEW POLICY TRAINING- (13775) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13777COMPLIANCE POLICY AND PROTOCOL CLINIC ALC #13777 CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

137781ST QUARTER 2008 PHL TRAINING TBT SESSION (13778) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13779AHC DM REFRESHER CLASS FOR NURSES SPRING 2008 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13780AHC DM REFRESHER CLASS FOR CMA SPRING 2008 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13792RBCO RETIREE MARKET AETNA INC TRAINING FOR CSRS (13792) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

13800SOUTHEAST REGIONAL SALES CONFERENCE - MM PARTICIPANTS 2008 (13800) CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

13803SOUTHWEST REGIONAL SALES CONFERENCE - MM PARTICIPANTS 2008 (13803) CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

13804

PROVIDER SERVICE CENTER SRC TRANSITION CUSTOMER SERVICE REPRESENTATIVE TRAINING- HMO BENEFITS & ELIGIBILITY (W/ASD) (13804)


01/2009-12/2009 0 0 0 TOO FEW HOURS

13805

PROVIDER SERVICE CENTER SRC TRANSITION CUSTOMER SERVICE REPRESENTATIVE TRAINING- HMO CLAIMS (W/ASD) (13805)


01/2009-12/2009 0 0 0 TOO FEW HOURS

13807PSC SPECIALIZED GOLDEN HOUR – INTEGRATED DELIVERY SYSTEMS (IDS) (13807) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


13808BUSINESS OBJECTS WEB INTELLIGENCE XI: ADVANCED REPORT DESIGN (13808) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13809UPDATED FACILITY CREDENTIALING E2E PROCESS (13809) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13810 ASM WEST REGIONAL CONFERENCE - 2008 (13810) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13811ASM NORTH CENTRAL REGIONAL CONFERENCE - 2008 (13811) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13812 TRANSFORMING HEALTH CARE IN AMERICA CLASSROOM01/2009-12/2009 1 1 COMBINABLE


13813 2008 EOI REFRESHER TRAINING CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

13814WEST REGION DELEGATED CLAIM DETERMINATION WORKFLOW (13814) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13815 NASS GROUP INSURANCE TRAINING (13815) CLASSROOM01/2009-12/2009 30 0 0 NON-ACADEMIC

13816NACO HMO COB 100% ALLOWABLE METHOD (13816) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13817NASS GROUP INSURANCE WORKABILITY TRAINING (13817) CLASSROOM

01/2009-12/2009 11 0 0 NON-ACADEMIC

13818NACO HMO COB MAINTENANCE OF BENEFITS METHOD (13818) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13819SMALL GROUP UNDERWRITING INCENTIVE PROGRAM (13819) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

13819SMALL GROUP UNDERWRITING INCENTIVE PROGRAM (13819) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

13821INTRODUCTION TO BUSINESS PROCESS MANAGEMENT (13821) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13822 INTRODUCTION TO BUSINESS ARCHITECTURE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13824 WKAB INTAKE ANALYST TRAINING (13824) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

13827AETNA GLOBAL BENEFITS (AGB)- JUNE 2008 SALES CONFERENCE-(13827) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13828IMPLEMENTATION OF ENHANCED AEXCEL PHYSICIAN RECONSIDERATION PROCESS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13829WEST REGION RATE INFORMATION TRACKING TOOL (RITT) REFRESHER SESSION - 13829 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13830PET (PLAN ESTIMATOR TOOL) REFRESHER TRAINING (13830) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13831 LTD NEW HIRE TRAINING - TAMPA COURSE #13831 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13832 LTD NEW HIRE TRAINING - TAMPA CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13833 LTD ANALYST NEW HIRE TRAINING - TAMPA CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13834 TSS PASSPORT TO HEALTH (13834) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13835CS - DENTAL ADVANTAGE INDIVIDUAL PLAN ILT (13835) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13836HIGH PERFORMING AND FUNCTIONING TEAMS FOR PDS CLASSROOM

01/2009-12/2009 6 6 COMBINABLE


13837MEDICARE CONTRACTING STRATEGY AND MEDICARE ADVANTAGE COLLABORATION MODELS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13838(WU522) IBM WEBSPHERE SERVICE REGISTRY AND REPOSITORY FOR ADMINISTRATORS - (13838) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13840NACO EXCEL FOUNDATION SKILLS FOR NACO TRADITIONAL PLAN SET-UP (13840) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13841 ASC RENEWAL PACKAGE TRAINING (13841) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13843BUSINESS OPERATIONS L&P PERFORMANCE CONSULTING/INSTRUCTIONAL DESIGN CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

13844 *LTD WORKABILITY REFREH TRAINING SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13845 CATS LETTER SELECTION (13845) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

13848 RBCO - THE HOUSE THAT AETNA BUILTCLASSROOM/SELF-


13849 AIS MID-YEAR TOOL DEMO WEBCAST (13849) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13850FIT MEDICARE UNDERWRITING ANALYST TRAINING (13850) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13852NACO ALOT HUMAN RESOURCES: TIME AWAY FROM WORK (#13852) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


13853NACO ALOT HUMAN RESOURCES: PERFORMANCE MANAGEMENT (#13853) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


13854NACO ALOT HUMAN RESOURCES: CIVIL TREATMENT FOR MANAGERS DISCUSSION (#13854) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


13856PROVIDER SERVICE CENTERS THE ENERGY BUS - WORKSHOP #3 (#13856) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13857PSC TRADITIONAL CLAIMS REFRESHER TRAINING - VIRTUAL (13857) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13858PSC HMO CLAIMS REFRESHER TRAINING - VIRTUAL (13858) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13859ASD TRAINING FOR PDS BACK-UP WITHHOLD EMPLOYEES (13859)


01/2009-12/2009 0 0 0 TOO FEW HOURS

13860 NACO TRAD HOSPITAL TRAINING (13860) CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

13861 BEGINNERS GUIDE TO INVESTMENT BASICS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13862PROVIDER SERVICE CENTERS PST CLAIM COACH DEVELOPMENT PROGRAM (13862) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13864PROVIDER SERVICE CENTERS IM AND OUTLOOK PRECEPTOR TRAINING (#13864) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


13867

RETIREE MARKET AETNA STRATEGIC DESKTOP (ASD) CSR-SC FULL USER TRAINING [MEMBER VIEW] (13867)


01/2010-12/2010 32 0 0 TOO FEW HOURS

13868 ACCOUNTING PACKAGE TOOL TRAINING (13868) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

13869

RETIREE MARKET RBCO AETNA STRATEGIC DESKTOP CSR-SC TRAINING (MEMBER VIEW) - PHASE II (13869) CLASSROOM

01/2010-12/2010 40 0 0 NON-ACADEMIC

13871

CLEARCASE UCM PCB (FOR NON-DEVELOPERS & MAINFRAME DEVELOPERS) USING THE CLEARCASE REMOTE CLIENT (13871) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

13872EMPLOYEE SURVEY ACTION PLAN REPORTING (13872) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

13873DOCFIND AND AETNA NAVIGATOR TUTORIAL (13873) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13874

INTRO TO CLEARCASE UCM FOR DEVELOPERS (WINDOWS) USING THE CLEARCASE REMOTE CLIENT (CCRC)(13874) CLASSROOM

01/2010-12/2010 16 16 1


13888MM INTEGRATION THROUGH A CONSULTATIVE LENS (13888) CLASSROOM

01/2009-12/2009 8 8 0.5


13891 CELEBREX PRECERT REFRESHER TRAINING 2008 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13892 SRM REFRESHER TRAINING (13892) CLASSROOM01/2009-12/2009 6.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13893 SRM COMPREHENSIVE TRAINING (13893) CLASSROOM01/2009-12/2009 10 0 0 NON-ACADEMIC

13897TREATMENT OPTIONS FOR SCHIZOPHRENIA AND BIPOLAR DISORDERS - 13897 CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


13898 REFRESHER DMO TRAINING CLASSROOM01/2009-12/2009 10 0 0 NON-ACADEMIC

13899DENTAL CLAIM PROCESSING CROSS-TRAINING FOR DENTAL CUSTOMER SERVICE STAFF (13899) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13902MM ISO HEALTH NETWORK OPTION FOR PLAN SETUP (13902) SELF-PACED

01/2010-12/2010 48 0 0 NON-ACADEMIC

13905

TESTING FOR NONPARTICIPATING PRACTITIONERS AUTHORIZED AS IN-NETWORK (COURSE UPDATES)#13905 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

13907 LEAVE OF ABSENCE TRAINING -TAMPA (13907) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13909 FLEX 2: DEVELOPING RICH CLIENT APPLICATIONS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13911ASM UNDERWRITING PROJECTION MODEL--PHASE 1 (13911) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13912RBCO VENDOR PRE-EXISTING CONDITION (PXC) TRAINING (13912) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

139132008 LATE CLAIM INTEREST/PENALTY AND PSA DENTAL REFRESHER - 13913 SELF-PACED

01/2009-12/2009 6.5 0 0 NON-ACADEMIC

13914 INTRODUCTION TO MICROSOFT PROJECT (#13914) SELF-PACED01/2010-12/2010 2 2 COMBINABLE


13915 BH E.POLICIES TRAINING ALC #13915 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13916 AGB CSR NEW HIRE - SEATTLE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13917TCN LUNCH & LEARN WORKSHOP - MAINTAINING A HEALTHY WORK/LIFE BALANCE (13917) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


13918AETNA WELLNESS COUNSELING ACTIVITY REPORT (13918) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13920 MEDICARE TOOL TRAINING (13920) CLASSROOM01/2010-12/2010 7 7 COMBINABLE


13921AHC DM PTS REFRESHER TRAINING FOR ACTIVE ADVICE CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

13922NA PSS- PRODUCT CONSULTANT CONVERSION TRAINING (13922) SELF-PACED

01/2009-12/2009 40 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13943 WELLNESS BIOMETRIC SCREENING CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

13944 HEWITT ELIGIBILITY FILE (13944) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

13945 CONTRACT RETRIEVAL PROCESS (13945) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13946HEALTHY LIFESTYLE COACHING - QUESTION & ANSWER SESSION CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13951 COMPLIANCE CLINIC ALC #13951 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13952PM DU AETNA BEHAVIORAL HEALTH/MED PSYCH PROGRAM (13952) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13953NACO TRAD MC TO OC PROCESSOR TRAINING (13953)


01/2009-12/2009 20 0 0 NON-ACADEMIC

13957THE NEW AETNA CUSTOMER CENTER - SEE. TOUCH. LEARN. - GENERAL REGISTRATION (13957) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13958

THE NEW AETNA CUSTOMER CENTER - SEE. TOUCH. LEARN. - FROM MIDDLETOWN (VIA BUS) (13958) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13959THE NEW AETNA CUSTOMER CENTER - SEE. TOUCH. LEARN. - FROM WINDSOR (VIA BUS) (13959) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

13960WHAT'S NEW IN ASD - MAY RELEASE TRAINING COMMUNICATION (13960) SELF-PACED

01/2009-12/2009 0.15 0 0 TOO FEW HOURS

13961NACO - NEW HIRE PSL ORIENTATION - SHARPENING THE PSL PERSPECTIVE (13961) CLASSROOM

01/2009-12/2009 25 0 0 NON-ACADEMIC

13962 ORTHODONTIC CLAIM PROCESSING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13963 ET RIDERS Q&A SESSION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

13967 CS - DENTAL ADVANTAGE INDIVIDUAL TBT (13967) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

13970NACO HMO CLAIM REFRESHER TRAINING SERVICE CODE & RATE INQUIRY (13970) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

13971NACO HMO CLAIMS REFRESHER TRAINING EPDB (13971) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

13972NACO HMO CLAIM REFRESHER TRAINING ELECTRONIC WORKFLOW MANAGEMENT (13972) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

13975NACO HMO CLAIM REFRESHER TRAINING ETUMS(13975) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


13976NACO HMO CLAIMS REFRESHER TRAINING COB CLAIMS INTERPRETATION (13976) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

13977NACO HMO CLAIM REFRESHER TRAINING AETNA STANDARD TABLE (13977) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

13978

NACO TRADITIONAL CSR REFRESHER TRAINING BOILERPLATE PROFESSIONAL COMPONENT (13978) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

13979NACO TRADITIONAL CSR REFRESHER TRAINING AETNA STANDARD TABLE(13979) CLASSROOM

01/2009-12/2009 2.5 0 0 NON-ACADEMIC

13980ASSESSMENT & TREATMENT OF TRAUMA-RELATED DISORDERS ALC #13980 CLASSROOM

01/2009-12/2009 2.5 2.5 COMBINABLE


13982NACO TRADITIONAL CSR REFRESHER TRAINING ELECTRONIC WORKFLOW MANAGER (13982) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

13984

NACO TRADITIONAL CSR REFRESHER TRAINING HOSPITAL STRATEGIC CONTRACT MANAGER (13984) CLASSROOM

01/2009-12/2009 3.5 0 0 NON-ACADEMIC

13985 NACO REWORK REFRESHER (13985) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

13986RBCO VENDOR KANA PRE-EXISTING CONDITION (PXC) TRAINING - (13986) 050508 DR SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

13988NACO PE/RS NEW ACCOUNT POWER TOOL TRAINING (13988) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

13989 AQC SME TRAINING (13989) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

13991INTEGRATED HEALTH SOLUTION (IHS) - ASM UNDERWRITING AND SALES SUPPORT (13991) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

13993 ENGAGEMENT SOLUTIONS INCENTIVES SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

13994MEDICAL RELATED PRODUCTS CUSTOMER OPERATIONS INTRODUCTION (13994) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14000STD DISABILTY CONTRACT TRAINING - TAMPA (14000) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14001 ASM DENTAL PADU TRAINING (14001) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

14003 MEDICARE MULTI TOOL TRAINING (14003) CLASSROOM01/2009-12/2009 6.5 6.5 COMBINABLE


14004NEW HIRE CSR ON DISABILITY LEGACY SYSTEMS (14004) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14006AETNA HEALTH CONNECTIONS - DM - NUTRITIONAL ASSESSMENT CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


14007MEDICARE MULTI TOOL CONDENSED TRAINING (14007) CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


14008 LTD CONTRACT TRAINING (14008) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14010CONSUMER CENTRIC SERVICE - MODULE 1-14010 (DISABILITY/GROUP INSURANCE ONLY) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14011CONSUMER CENTRIC SERVICE - MODULE 2 -14011 (DISABILITY/GROUP INSURANCE ONLY) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14012CONSUMER CENTRIC SERVICE - MODULE 3 - 14012 (DISABILITY/GROUP INSURANCE ONLY) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14013 SINGLE CASE CONTRACTING UNIT - SCCU (#14013) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14014PSC SPECIALIZED GOLDEN HOUR MAY 2008 - CLAIMS XTEN (14014) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14015 RBCO PRE-EXISTING TRAINING - HMO (14015) SELF-PACED01/2010-12/2010 16 0 0 NON-ACADEMIC

14016 SRC EPOLICIES TRAINING [14016] CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

14017 PROFESSIONAL CHECKBOOK - SE/SW REGIONS SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14021AMBULATORY CASE REVIEW MEDICAL OPERATIONS (14021) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

14036 RBCO HMO BIG 4 TRAINING (14036) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14038 PM DU COST SAVINGS REFRESHER (14038) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14039RBCO SERVICE FEE AND STOP LOSS BILLING (14039) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

14040 TEST - SUMMARY BILLING SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

140432008 SCHALLER ANDERSON 401(K) FINANCIAL EDUCATION (14043) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14047 SPEEDREADING PEOPLE (14047) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

14051 APPEAL LEGACY SYSTEM TRAINING SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14052 PERSONAL FINANCIAL BASICS WEBCAST (14052) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


14055UNDERWRITING PROJECTION MODEL--PHASE 4 (14055) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


14056THE NATIONAL PROVIDER SKILL ASSESSMENT TEST (14056) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14057BANK OF AMERICA PRODUCTS PROGRAMS AND BENEFIT OVERVIEW (14057) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14058AETNA STRATEGIC DESKTOP (ASD) DISEASE MANAGEMENT TRAIN THE TRAINER 14058 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14060BEHAVIORAL HEALTH REFERRAL PROGRAM FOR AHC-DM CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14061SERVICECENTER FOR LEVEL 3 - BUSINESS BUILD (14061) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

14066EZLINK ENROLLMENT AND ACCOUNT RECONCILIATION (14066) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14076 CSR DENTAL TRAINING CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

14077 HR PROJECT MANAGEMENT (14077) CLASSROOM01/2009-12/2009 8 8 *0.5


14078UNDERWRITING PROJECTION MODEL -- PHASE 2 (14078) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

14079 UPDATING DATA MIGRATOR TASK IN WKAB (14079) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14082MASSACHUSETTS MINIMUM CREDITABLE COVERAGE TOOL TRAINING (14082) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14090 BEHAVIORAL HEALTH (BH) OVERVIEW (14090) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14092NACO HMO HOSPITAL OUTPATIENT PROCESSING(14092) CLASSROOM

01/2009-12/2009 72 0 0 NON-ACADEMIC

14094 BRANDON TESTING (14094) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14099 NACO JCA CONVERSION (14099) CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

14103 RICH PECK TESTING ENVIRONMENT (14103) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14104RBCO CCI FOR HEALTH NETWORK DRAFTING (14104) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

14105AETNA DATA MODEL NAMING & DEFINITION STANDARDS SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14106BUSINESS OBJECTS XI R1/R2: ADVANCED UNIVERSE DESIGN (14106) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14107BUSINESSOBJECTS DASHBOARD MANAGER XI RI/R2 DESIGNING DASHBOARDS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14108BUSINESSOBJECTS PERFORMANCE MANAGER XI RI/R2: MEASURING PERFORMANCE CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14110FINANCIAL MANAGEMENT: FINANCIAL PLANNING AND FORECASTING (14110) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


14112EXCELLENCE IN SERVICE: FUNDAMENTALS FOR EMPLOYEES (14112) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


14113EXCELLENCE IN SERVICE: SOLVING CUSTOMER PROBLEMS (14113) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


14114TIME MANAGEMENT: DEVELOPING A TIME MANAGEMENT PLAN (14114) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


14117RBCO INDIVIDUAL ADVANTAGE RETENTION TRAINING (14117) CLASSROOM

01/2009-12/2009 14 0 0 NON-ACADEMIC

14118RBCO MEDICARE CSR CLAIMS REFRESHER TRAINING (14118) CLASSROOM

01/2010-12/2010 16 0 0 NON-ACADEMIC

14119 EPDB ERA/EFT TRAINING - 14119 CLASSROOM01/2009-12/2009 24 0 0 NON-ACADEMIC

14120STRATEGIC CONTRACT/NAP REFRESHER TRAINING ALC #14120 CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

14124 COACHING SKILLS WORKSHOP (14124) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14129OPIOID ADDICTION: SCREENING, IDENTIFYING, BRIEF INTERVENTION AND TREATMENT ALC #14129 CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


14130CONFLICT MANAGEMENT & CUSTOMER SERVICE EXCELLENCE CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14132 HIPAA- OPERATIONS (14132) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14133SRC NEW ELIGIBILITY FILE HANDING SYSTEM (14133) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14134 SRC IMPLEMENTATION TRAINING [14134] CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

14135

AETNA HEALTHFUND® HEALTH REIMBURSEMENT ARRANGEMENT (HRA) (14135) (REPLACES AETNA HEALTHFUND (5042)) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

14136SRC ADJUDICATION TRAINING - NEW RECEIVE DATE POLICY [14136] CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14137 INTRODUCTION TO XML (14137) SELF-PACED01/2010-12/2010 2 2 COMBINABLE SCIENCE TECHNOLOGY

14138RBCO TRADITIONAL CSR TO CBS CONVERSION TRAINING (14138) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14141 ASO RB REMITTANCE REQUEST CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14142CLINICAL CLAIM REVIEW (CCR) EMERGENCY ROOM ETUMS EVENTS - (14142) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

14143 SUPPLIER BOOK OF RECORD TRAINING CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

14144 RHA INFORMATION SESSION (14144) CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

14147CONSULTATIVE SOLUTIONS - AETINFO (BROAD AUDIENCE) (14147) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14148CONSULTATIVE SOLUTIONS - CREATIVE SERVICES (14148) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

14149RBCO MEDICARE CONSULTATIVE SKILLS WORKSHOP (14149) CLASSROOM

01/2009-12/2009 32 0 0 NON-ACADEMIC

14151 WORKABILITY LETTERS (14151) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

14152 NACO MEDICARE PFFS COB TRAINING (14152) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

14154RBCO PSS TRAINING ALERT: KEYING EMAIL ADDRESS IN MID (14154) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14155 6/18/08 DISABILITY BHU GRAND ROUNDS (14155) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14156AETNA TOTAL CLINICAL VIEW (ATV) REFRESHER FOR DISABILITY STAFF SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

14157APPLICATION ENABLING FRAMEWORK (AEFW) FOR JAVA (VERSION 2.0) (14157) CLASSROOM

01/2009-12/2009 16 16 1 SCIENCE TECHNOLOGY

14158 APMCAS PRECERT REFRESHER TRAINING 2008CLASSROOM/SELF-


14159RBCO: INDIVIDUAL PRODUCTS "DAY IN THE LIFE" (14159) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14159RBCO: INDIVIDUAL PRODUCTS "DAY IN THE LIFE" (14159) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14160RBCO VENDOR MEDICARE HMO/PPO CLAIMS TRAINING SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


01/2009-12/2009 0 0 0 TOO FEW HOURS

14162WHAT TO KNOW BEFORE YOU START A PROJECT (#14162) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


14163 PDP PRICING TOOL - HANDS ON (14163) CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


14164 PDP PRICING TOOL (14164) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

141662008 COMPOUND POLICIES & PROCEDURES MODULE (14166) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14167LEADING AETNA'S STRATEGY FOR GROWTH (14167) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14168

TRAINING 101.2: AN INTRODUCTION TO CUSTOMIZING YOUR COACHING APPROACH TO MEET THE LEARNER'S NEEDS CLASSROOM

01/2009-12/2009 6 6 COMBINABLE


14169 DOMESTIC VIOLENCE ALC #14169 CLASSROOM01/2009-12/2009 2 2 COMBINABLE


14170 JUNE WKAB EFFICIENCES TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14175 NACO - THE EDI PROCESS (14175) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14177 SE/SW PROFESSIONAL CHECKBOOKS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14178AETNA STRATEGIC DESK TOP FOR DISEASE MANAGEMENT CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14179 BIS TRAINING SHAREPOINT SITE - (14179) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14181STRATEGIC CONTRACT MANAGER (SCM): HOSPITAL RATE WIZARD - MIDATLANTIC CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14182 SBIRT AND MAT TRAINING ALC #14182 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14183RBCO RETIREE MARKET AETNA INC TRAINING FOR CSRS (14183) CLASSROOM

01/2010-12/2010 3 0 0 NON-ACADEMIC

14185 NACO WEEKLY SCORECARD TRAINING (14185) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

14188 DRIVING AND EXECUTING STRATEGY (14188) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

14190ARXHD MEMBER ENROLLMENT APPLICATION (MEA) TRAINING (14190) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14192 MANAGE TEAM MEMBERS TOOL SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14193 RATIONAL REQUISITEPRO WEB (14193) CLASSROOM01/2009-12/2009 3.5 3.5 COMBINABLE


141982008 BIS LUNCH AND LEARN- ASSESSING FUNCTIONALITY CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14200 PRIVACY AND SECURITY TRAINING (14200) SELF-PACED01/2010-12/2010 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


14201RBCO CALIFORNIA MEDICARE IPA RISK & DELEGATION TRAINING (14201) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14205ORDER ENTRY ENHANCEMENT TRAINING -JULY RELEASE (14205) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14206RX ENTRY ENHANCEMENT TRAINING -JULY RELEASE (14206) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14210THE COMPLEXITY OF EATING DISORDERS: A COMPREHENSIVE OVERVIEW ALC #14210 SELF-PACED

01/2009-12/2009 2 MORE INFORMATION

14211CONSUMER CENTRIC SERVICE - CONSULTATIVE TRAINING (14211) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14212 NACO FEDS CONSULTATIVE TRAINING (14212) CLASSROOM01/2009-12/2009 2.5 2.5 COMBINABLE


14214 SRC COMPLAINTS AND APPEALS [14214] CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

14215STRATEGIC CONTRACT MANAGER (SCM) HOSPITAL RATE WIZARD: NORTHEAST REGION (14215) CLASSROOM

01/2009-12/2009 16 0 0 NON-ACADEMIC

14218TRAINING 101 - AN INTRODUCTION TO FACILITATION AND DELIVERY SKILLS CLASSROOM

01/2009-12/2009 18 18 1



01/2009-12/2009 0 0 0 TOO FEW HOURS

14220 APMCAS SYSTEM BASICSCLASSROOM/SELF-


14224 HCIC NATIONAL REPORTS AND TOOLS TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14237AUGUST 2008 DENTAL WEEKLY DRILL ROLLOUTS (14237) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14238 SUMTOTAL 7.6 ADMIN TRAINING (14238) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


14239DB2 APPLICATION PROGRAMMING CHOICES (TDM SPONSORED) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14240 DB2 9.5 TRANSITION & DPF PERFORMANCE TUNING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14241 NACO REWORK TRAINING (14241) CLASSROOM01/2009-12/2009 12 12 0.5 SCIENCE TECHNOLOGY

14242OUTBOUND CORRESPONDENCE (OBC) BEGINNING RIGHT (014242) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14247 MONDAY MORNING LEADERSHIP (ASM) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14248PM DU PACEMAKER FOR PAIN: GOALS OF SPINAL CORD STIMULATION (14248) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


14249 RBCO MACROS (14249) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

14250 ATV FOR NON-CLINICAL DISABILITY STAFF (14250) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

14256LTD EVIDENCE OF INSURABILITY (EOI) - COURSE NUMBER 14256 CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


14261 HR ANALYTICS (14261) CLASSROOM01/2009-12/2009 8 8 0.5


14262HIPAA AS&P USES AND DISCLOSURES (BEHAVIORAL HEALTH) #14262 SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


14265 APM PHL 2ND QUARTER TRAINING MODULE (14265) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

142682008 BIS LUNCH AND LEARN - ROLE OF VRC IN TEST CHANGE/TRANSITION REVIEW CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14270 PARITY REFRESHER TRAINING 2008 ALC 14270 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14272NACO PERSONAL LEADERSHIP SERIES - HIGH POINT (#14272) CLASSROOM

01/2009-12/2009 3.5 0 0 NON-ACADEMIC

14273NACO LEADING OTHERS SERIES - HIGH POINT (#14273) CLASSROOM

01/2009-12/2009 3.5 0 0 NON-ACADEMIC

14275NACO CONCIERGE SERVICE LEADERSHIP TRAINING (#14275) CLASSROOM

01/2009-12/2009 14 0 0 NON-ACADEMIC

14279 HR CONSULTING (14279) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

14280 ASM ALIC RE-WRITE 14280 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14281 BANK OF AMERICA AVA EXPERIENCE (14281) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14282 ZYVOX REFRESHER TRAINING 2008CLASSROOM/SELF-


14284 ASD CALL OPENING (14284) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14285 NACO PSL CCI REVIEW PROCESS (14285) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14287 NACO PCC PLAN REVIEW AUDIT PROCESS (14287) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

14288MEDICARE ADVANTAGE PFFS - RATING TOOLS & WORKFLOWS 14288


01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14289 WKAB NAVIGATION - PARALEGALS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14290HEALTH NETWORK OVERVIEW - (FOR ASM UW/SS AND SALES) - 14290 CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

14295RETIREE MARKETS CLIENT SERVICE COORDINATOR 14295 SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14296 RBCO VERINT TRAIN THE TRAINER (14296) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14298 MEDICARE BEHAVIORAL HEALTH PFFSCLASSROOM/SELF-


14299RB PSS REFRESHER AND NEW POLICY TRAINING- 14299 SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14300RBCO ISO REFRESHER AND NEW POLICY TRAINING (14300) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14301CUSTOMER SERVICE TRAINING (CSR) 4TH FLOOR TRAINING ROOM CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14302WHAT'S NEW IN ASD - SEPTEMBER RELEASE TRAINING COMMUNICATION(14302) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

14303DEMONSTRATING VALUE SCORECARD TUTORIAL (#14303) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


14309RBCO MEDICARE ~ CALIFORNIA IPA LESSON 1 (14309) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS

14316 NACO HMO CSR TO CBS TRAINING (14316) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14317 MOTIVATIONAL INTERVIEWING PHASE II SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14318 ASO L&P: TESTLINC (14318) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14319 ASO L&P: ILINC POWERBOARDS (14319) SELF-PACED01/2010-12/2010 2 2 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


14320 ASO L&P: ILINC ICEBREAKERS (14320) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14321 ASO L&P: ILINC CREATING A NEW ACTIVITY (14321) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


14322 ASO L&P: ILINC FEEDBACK TOOL (14322) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


14323 ASO L&P: ILINC BREAKOUT GROUPS (14323) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


14324 ASO L&P: ILINC APPSHARE (14324) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14325 ASO L&P: ILINC INSTRUCTOR GLIMPSE (14325) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14328 RBCO: PSS T.R.A.I.N - AETNA BODYGUARD PLANS SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14329 SKILLS INVENTORY BROWN BAG (14329) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

14330 VB 2008 DIFFERENCES CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14331CS - AETNA GOLDEN MEDICARE PRODUCT MASTERY ASSESSMENT (14331) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14332CS - AETNA GOLDEN CHOICE PRODUCT MASTERY ASSESSMENT (14332) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14338RBCO TEXAS DUAL ELIGIBLE COORDINATING PROGRAM SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14339 NACO BANK OF AMERICA SPIRIT TRAINING (14339) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14340 PRE-EXISTING CONDITIONS & INVESTIGATIONS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14341MED QUERY INSTALLATION GUIDELINES-ASM - 14341 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14343 MRPCO LEADERSHIP COMPETENCIES (14343) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14344 ABH MEDICARE ADVANTAGE (14344) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14345 CONFIGURED ID 101 (14345) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14347LINE OF SIGHT MORNING SHOW HEALTH CARE REFORM IN AMERICA (14347) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14348PSC SPECIALIZED GOLDEN HOUR - NAVINET CSR TRAINING (14348) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14349 RBCO EOS PC CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14357WRITING CONVERSATIONALLY/CONCISE WRITING SESSION 1 (14357) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


14360HIDDEN DREAMWEAVER FEATURES SESSION 1 (14360) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


14364 DEMO GOOD STORYBOARDS SESSION 1 (14364) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

14365WRITING CONVERSATIONALLY/CONCISE WRITING SESSION 2 (14365) SELF-PACED

01/2009-12/2009 1.5 1.5 COMBINABLE


14367 ANALYZE A TRAINING GAP (14367) SELF-PACED01/2009-12/2009 1.5 1.5 COMBINABLE


14369HIDDEN DREAMWEAVER FEATURES SESSION 2 (14369) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


14370 4-DOOR APPROACH TEMPLATE (14370) SELF-PACED01/2009-12/2009 2 2 COMBINABLE


14371 DEMO GOOD STORYBOARDS SESSION 2 (14371) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

14372

FILLING CONTENT AREA WITH GRAPHIC AND MULTIMEDIA (TECHNIQUES)/TYPOGRAPHY AND PLACEMENTS OF ELEMENTS ON PAGE SESSION 1 (14372) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


14374 RESOURCES OF GAMES (14374) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14375 WHY CERTAIN COURSES SCORE HIGH (14375) SELF-PACED01/2009-12/2009 1.5 1.5 COMBINABLE


14376 OPTIMIZING IN FLASH (14376) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


14377 PROPER USE OF CC TEXT (14377) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


14378WRITING FOR LEARNING STRATEGIES AND LEARANING STYLES SESSION 1 (14378) SELF-PACED

01/2009-12/2009 2 2 COMBINABLE


14383 XML OVERVIEW (14383) SELF-PACED01/2009-12/2009 1.5 1.5 COMBINABLE


14384 DENTAL ASD REFRESHER (14384) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14386WRITING FOR LEARNING STRATEGIES AND LEARNING STYLES SESSION 2 (14386) SELF-PACED


14387 CMS (CREATING A VIGNETTE IN CMS) (14387) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


14391 STRATEGIC COACHING (14391) CLASSROOM01/2010-12/2010 8 1 COMBINABLE


14392OPEN ENROLLMENT TRAINING FORUM CALLS 2008 (14392) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14393DISABILITY MEDICAL GRAND ROUNDS 3RD QUARTER 2008 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14394 VERIFYING BOARD CERTIFICATION IN EPC (14394) SELF-PACED01/2009-12/2009 0.25 0 0 TOO FEW HOURS

14395BANK OF AMERICA - NAVIGATOR INTEGRATION (14395) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

14396 2008 MEDICARE EOB (14396) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14397

RBCO TRADITIONAL HOSPITAL CONTRACT REVIEW/APPLICATION REFRESHER TRAINING (14397) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14398 MM DENTAL TRAINING FOR GI AE'S- 14398 CLASSROOM01/2009-12/2009 16 0 0 NON-ACADEMIC

14401 PSYCHOSOCIAL ISSUES IN CANCER CARE CLASSROOM01/2009-12/2009 2 2 COMBINABLE


14402CREATING AND DEVELOPING MEMORABLE PRESENTATIONS (14402) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14403ABH BACK END IMAGE PROCESS- ELECTRONIC AND MAIL (14403) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14407RBCO TRAD CLAIMS SPECIALTY TRAINING - ANESTHESIA (14407) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14408RBCO TRAD CLAIMS SPECIALTY TRAINING - HOSPITAL (14408) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14409RBCO SCM CONTRACT INTERPRETATION REFRESHER FOR HOSPITAL PROCESSORS (14409) SELF-PACED

01/2010-12/2010 5 0 0 NON-ACADEMIC

14413 WSDL/SOAP - JAVA (14413) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14414 WSDL/SOAP - .NET (14414) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14415 PM DU COMPUTER REFRESHER (14415) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14417AHC-DM, MEDQUERY & PHR PRODUCT SALES FORUM (ASM)- 14417


01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14418 SRC PHI AND DOCUMENTATION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14419RBCO TRAD VENDOR SPECIALTY TRAINING - MEM (14419) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14420 WBT FOR OOAD USING UML 2.0 (14420) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14421 ACAS EB SCREEN (14421) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14422 EBS/EBIT OVERVIEW FOR ASM UW - 14422 CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

14427 HEALTH CARE PRIMER CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14428NACO BANK OF AMERICA HEALTH CONCIERGE OVERVIEW (14428) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14429PROVIDER SERVICE CENTERS THE ENERGY BUS - WORKSHOP #7 - (14429) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14433 NOVEMBER ASD ENHANCEMENTS (14433) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14436 WEEM FOR ESTIMATES IN PHASE 2 (14436) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14437 IBM RATIONAL DATA ARCHITECT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14439 RBCO MENTOR TRAINING (14439) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

14441AETNA MEDICARE OPEN PLAN (PFFS) CLAIMS TO PFFS CALLS TRAINING (14441) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14442BEYOND THE BASICS: INTERMEDIATE GUIDE TO INVESTING (14442) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


14443 FAMILY AND MEDICAL LEAVE ACT (FMLA) (14443) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

14445 CONSULTATIVE SOLUTIONS (14445) CLASSROOM01/2009-12/2009 12 12 0.5


14452BANK OF AMERICA - DIFFERENTIATED SERVICE EXPERIENCE ACTIVITY (14452) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

14453 DASHBOARD (14453) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14454 INTERNAL READINESS BRIEFING CALLS (14454) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

14457 ASD WORKBASKETS (14457) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

14458BUSINESS NEEDS ANALYSIS (BNA) OVERVIEW (14458) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


14459 DENTAL FIELD RATER, AE & UW TRAINING - 14459 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14460

OUTBOUND CORRESPONDENCE (OBC) CLINICAL CLAIM REVIEW (CCR) AETNA GLOBAL BENEFITS (AGB) 14460 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14461 2008 DISABILITY BHU GRAND ROUNDS - 3RD Q CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14462 2008 BIS LUNCH AND LEARN - WORK HARDENING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14464RELEASING A CONTRACT - OVERLAPPING DOCUMENT REVIEW FOR PDS (14464) CLASSROOM

01/2009-12/2009 12 0 0 NON-ACADEMIC

14465 NA PSS- PCC NEWHIRE TRAINING(14465) CLASSROOM01/2009-12/2009 320 0 0 NON-ACADEMIC

14466ELECTRONIC TO IMAGE (E2I) TRAINING CLINICAL CLAIM REVIEW (CCR) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14467 SE/SW IMPLANT / HCD OVERVIEW CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14468 SE/SW CHARGE MASTER OVERVIEW (14468) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14469 DEPRESSION WEBINAR (14469) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14470 MAXIMIZE YOUR BENEFITS (14470) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

144723Q PROVIDER HELP LINE (PHL) MEMBER ADVOCATE MODULE (14472) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14477

(WB126) ADMINISTRATION OF IBM WEBSPHERE PROCESS SERVER V6.1 WITH APPLICATION SERVER - (14477) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14480 NACO PSL HMO CONVERSION (14480) CLASSROOM01/2009-12/2009 52 52 COMBINABLE


14481COMPLIANCE COMMUNITY PROJECT MANAGEMENT TUTORIAL (#14481) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


14482BANK OF AMERICA OVERVIEW TRAINING FOR DENTAL EMPLOYEES CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14483 MIDDLE MARKET CASE LIFE CYCLE FOR SE - 14483 CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

14489 VIANT EXTERNAL PRICING (14489) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14490 PM DU INFORMATIONAL REMARKS (14490) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14491OCTOBER 2008 DENTAL WEEKLY DRILL ROLLOUTS (14491) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14493PROVIDER SERVICE CENTERS PST CLAIM COACH DEVELOPMENT PROGRAM - VIRTUAL (14493) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14494 BH BAC EXISTING STAFF TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14496BANK OF AMERICA INTERNAL CALL READINESS ROUND 2 (#14496) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14497 INTRODUCTION TO SOAPUI TESTING TOOL (14497) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14498SG PERSONAL HEALTH RECORD (PHR) TRAINING #14498 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14499BUSINESS WRITING FOR ASM UNDERWRITING AND SALES SUPPORT - 14499 CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

14500SCM CERTIFICATION EXAM-INQUIRY USERS ONLY (14500) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

14501SCM CERTIFICATION EXAM - POST INSTRUCTOR LED TRAINING (14501) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

14502 CONSUMMATE COMMUNICATORCLASSROOM/SELF-

PACED01/2009-12/2009 3.5 0 0 NON-ACADEMIC

14503 BANK OF AMERICA HIPAA VALIDATION (14503) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS

14505 THE CONTRACTING PROCESS (14505) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

14506RBCO HEALTH NETWORK PRODUCTS TRAINING FOR SPECIFIC CLAIMS PROJECT (14506) SELF-PACED

01/2010-12/2010 4 0 0 NON-ACADEMIC

14507LEADERSHIP AND BUSINESS PERFORMANCE RATINGS (14507) SELF-PACED

01/2009-12/2009 1.5 1.5 COMBINABLE


14508RBCO 2009 MEDICARE ADVANTAGE OPEN ENROLLMENT SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14509FEDERAL OPEN ENROLLMENT TRAINING PROGRAM 2008 (14509) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

14510NA PSS- BENEFIT CONSULTANT NEW HIRE TRAINING (14510) CLASSROOM

01/2009-12/2009 270 0 0 NON-ACADEMIC

14511NOVEMBER ENHANCEMENTS SHARED MEDICAL ACCUMULATOR PROCESS (14511) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


14512MEDICARE TEXAS DUAL ELIGIBLE COORDINATING PROGRAM OVERVIEW, LESSON 1 (14512) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14513MEDICARE TEXAS DUAL ELIGIBLE CUSTOMER SERVICE PROCESS, LESSON 2 (14513) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14514

MEDICARE TEXAS DUAL ELIGIBLE CLAIMS ADJUDICATION RESOLUTION PROCESS, LESSON 3 (14514) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14525 RBCO SMALL GROUP PHR TRAIN THE TRAINER SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14526ASM FINANCIAL CONCEPTS - FUNDING ARRANGEMENTS - 14526 CLASSROOM

01/2009-12/2009 3.5 0 0 NON-ACADEMIC

14528 AGB CROSS TRAINING PHONES - IRELAND CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14529 WORKPLACE VIOLENCE (14529) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14531 LEADING CONSULTANTS (14531) CLASSROOM01/2010-12/2010 4 4 COMBINABLE


14536WEBSPHERE MQ APPLICATION PROGRAMMING (Z/OS) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14537

2008 BIS LUNCH AND LEARN -CLINICAL ASSESSMENT OF MALINGERING AND MAGNIFICATION OF COGNITIVE AND PSYCHIATRIC SYMPTOMS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14538 UAT OVERVIEW (14538) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14539CASE TRACKING TOOL (CTT REVISIONS, REWORK) WEBINAR (14539) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14540 ADAM LTD WKAB SYSTEM TRAINING (14540) CLASSROOM01/2010-12/2010 60 0 0 NON-ACADEMIC

14541CS - AETNA INDIVIDUAL MEDICARE SUPPLEMENT PLANS - TELESALES (14541) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14543 DHMO - COMPARISON TOOL TRAINING - 14543 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

14544RBCO AETNA INDIVIDUAL ADVANTAGE BILLING AND CREDIT CARD PAYMENT TRAINING (14544) SELF-PACED

01/2010-12/2010 32 0 0 NON-ACADEMIC

14547 LITIGATION AWARENESS - AEXCEL MARKETS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

14549 14549 - RBCO ELECTRONIC ENROLLMENT EDI 834 SELF-PACED01/2010-12/2010 8 0 0 NON-ACADEMIC

14552WEST REGION ELECTRONIC CONTRACT SUBMISSION INITIATIVE (14552)


01/2009-12/2009 0 0 0 TOO FEW HOURS

14553NACO TRADITIONAL HOSPITAL TO MEDICAL CLAIMS PROCESSING TRAINING (14553) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

14557HRA/HSA (AETNA HEALTHFUND) SME TRAINING - 14557 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


14558INTRODUCTION TO LEADERSHIP RATINGS CHAMPION TRAINING (14558) SELF-PACED

01/2009-12/2009 1.5 1.5 COMBINABLE


14559 APMCAS WEB TRAINING FOR CSRS (14559) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

14560

AETNA RX HOME DELIVERY SPECIALTY MEDICATION TRANSITION TO AETNA SPECIALTY PHARMACY (2009) (14560) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14563 POWERPOINT FOR BEGINNERS CLASSROOM01/2009-12/2009 1 1 COMBINABLE


14566 SRC-VALUE PLAN TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14567 ATV WEBINAR (14567) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14568 PROJECT MANAGEMENT TUTORIAL (#14568) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14569 RBCO COORDINATION OF BENEFITS (14569) SELF-PACED01/2009-12/2009 6 0 0 NON-ACADEMIC

14570 WEST REGION HCAT OVERVIEW (14570)CLASSROOM/SELF-


14571 AHIA WEBCAST FOR PILOT PARTICIPANTS (14571) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14572 MOD SME TRAINING (14572) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14574INTERNAL QUALITY REVIEW TOOLS, MEDICARE - MEDICAL OPERATIONS - 14574 CLASSROOM

01/2009-12/2009 2.5 0 0 NON-ACADEMIC

14578RBCO CONSULTATIVE CUSTOMER SERVICE TRAINING (14578) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

14579 NAUW - TRANSITION TRAINING (14579) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14581MIDDLE MARKET ADVANCED FINANCIALS-NEW BUSINESS - 14581 CLASSROOM

01/2009-12/2009 27 0 0 NON-ACADEMIC

14582SRC CLAIMS ADJUDICATION CONTINUING EDUCATION CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14586 TRADITIONAL COMPARE TOOL FOR BCS (14586)CLASSROOM/SELF-


14587EMPLOYEE RESOURCE GROUP (ERG) LEADERSHIP CONFERENCE (14587) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

14588 CPSM/WUI INSTRUCTION (14588) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

145892008 BIS LUNCH & LEARN VRC - MANDATORY REHABILITATION CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14590 BANK OF AMERICA TRAINING (PLANTATION) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14591BANK OF AMERICA TRAINING (PLANTATION-STD/LOA) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14592 RBCO MEDICARE 2009 PLAN CHANGES CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14596 RBCO PLAN PACKAGE ID QUALITY REVIEW (14596) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

14597RBCO TRADITIONAL CLAIMS REWORK TRAINING (14597) SELF-PACED

01/2010-12/2010 80 0 0 NON-ACADEMIC

14598 CLARITY TRAINING (PLANTATION STD/LOA) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14600 SRC - CONTINUING EDUCATION CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14602 CAM/PDS LEADERSHIP SESSIONS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14611 NACO ALOT: 90 SECOND PRESENTATION (#14611) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


14612(WB124) ADMINISTRATION OF IBM WEBSPHERE PROCESS SERVER V6.1 - (14612) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14614 RETIREE MARKETS PEND PROCESSING SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14615 CAH CLAIM AUTOMATION SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

14616 NACO HMO SPECIALTY TRAINING (14616) CLASSROOM01/2010-12/2010 4 0 0 NON-ACADEMIC

14618 NACO ECHS REFRESHER TRAINING (HMO) (14618) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

14619 NACO COB REFRESHER TRAINING (HMO) (14619) CLASSROOM01/2009-12/2009 30 0 0 NON-ACADEMIC

14622 CHOLESTEROL BASICS (14622) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

14623PARENTING YOUR TODDLER/PRESCHOOLER (14623) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14624PARENTING DURING THE SCHOOL-AGED YEARS (14624) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14625 DISABILITY MEDICAL GRAND ROUNDS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14635 E.POLICIES VERSION II TRAINING (14635) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14636NISS AND SEGMENTATION REPORTING TRAINING (14636) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


14637 ASO L&P: ILINC MANAGING CONTENT (14637) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


14638 BAC MYSTERY CALL BRIEFING SESSION (#14638) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14641 RBCO CSR PXC SPECIALTY TRAINING (14641) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14646RETIREE MARKETS~ PART 1, COMPLETING THE MARX DATABASE APPLICATION - 14646 SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

14647RETIREE MARKETS~ PART 2, USING THE MARX DATABASE - 14647 SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2009-12/2009 0 0 0 TOO FEW HOURS


01/2009-12/2009 0 0 0 TOO FEW HOURS

14651GET FINANCIALLY FIT WITH AETNA BENEFITS- KANSAS CITY CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14652 RBCO HMO FOREIGN BILL TRAINING (14652) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

14653 UAT DELIVERABLES OVERVIEW APLC (14653) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

14654 MOD REFRESHER (14654) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14657SRC - SOFT SKILLS FOR CUSTOMER SERVICE (14657) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14658(WB129) - IBM WEBSPHERE PROCESS SERVER V6.1.2 HIGH AVAILABILITY (14658) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14659(WB127) - IBM WEBSPHERE PROCESS SERVER V6.1 - PERFORMANCE AND TUNING (14659) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14660RBCO HEALTH NETWORK PRODUCTS ACCUMULATOR REVIEW IN HMO SYSTEMS (14660) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

14670RBCO TRADITIONAL HOSPITAL CLAIMS REWORK TRAINING (14670) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14672 MAKING TIME FOR FITNESS (14672) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

14673 PARENTING TEENS (14673) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


14674 CARING FOR AGING LOVED ONES (14674) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


14676SCM CONTRACT INQUIRY - COMPLEX CONTRACTS (14676) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

14678MEDICARE ADVANTAGE CLAIM AUTOMATION (14678) SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

14697LICENSING AND APPOINTMENT FOR INTERNAL PRODUCERS - POLICY OVERVIEW (14697) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14698 AETNA'S STRATEGIC DATA WAREHOUSE (14698) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14699AETNA PHARMACY MANAGEMENT (APM) WEBSITE ENHANCEMENT TRAINING (14699) SELF-PACED

01/2010-12/2010 0 0 0 NON-ACADEMIC

14703 PREPARE TO PRESENT (14703) CLASSROOM01/2009-12/2009 16 16 1 COMMUNICATION ARTS

14704COACHING: CASE STUDIES IN COACHING - PHASE I (14704) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


14707 MOTIVATIONAL INTERVIEWING ALC #14707 CLASSROOM01/2009-12/2009 2 2 COMBINABLE


14709

FACILITY/ORGANIZATIONAL PROVIDER CREDENTIALING: E2E PROCESS FOR PPO MARKETS CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14710OPEN ENROLLMENT/MARKETING MATERIAL COMPLIANCE TBT (14710) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


14711 RBCO CONVERSION - TO HMO CBS ( 14711) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

14712TRAINING & PRESENTATION SKILLS FOR UW SUBJECT MATTER EXPERTS (14712) CLASSROOM

01/2009-12/2009 7 7 COMBINABLE


14713 CHANGE STYLE INDICATOR CLASSROOM01/2009-12/2009 2 2 COMBINABLE


14714 UNDERWRITING KICKOFF (14714) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


14715LTD RISK MANAGEMENT TRAINING-PLANTATION (14715) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14716 TEST ETECH NAVIGATOR INTEGRATION SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14728PERFORMANCE MEASUREMENT DATABASE (PMD) TRAINING SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

14735AUTISM SPECTRUM DISORDERS & PERVASIVE DEVELOPMENTAL DISORDER ALC #14735 CLASSROOM

01/2010-12/2010 2 2 COMBINABLE


14737 BANK OF AMERICA SELF ASSESSMENTS (14737) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

14738 NASS - MANAGEMENT TEAM OFFSITE (14738) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14739 BAC ASD ENHANCEMENT TRAINING ALC #14739 CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

14740 BAC INTEGRATED VIRTUAL TRAINING (#14740) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

14741RBCO CROSSING TRAINING NACO EE TO HANDLE OE CALLS (14741) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

14744 AHIA TRAINING FOR NA SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14745 BAC HEALTH CONCIERGE CERTIFICATION (14745) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14746 2009 PHL OE TRAINING - DECEMBER (14746) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14749LABOR-MANAGEMENT REPORTING AND DISCLOURE ACT (LMRDA) TBT (#14749) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

14751DENTAL COMPLAINTS AND APPEALS POLICY TRAINING - YEARLY CERTIFICATION SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

14752FALLACIES, FADS AND TRENDS OF STRENGTH TRAINING (14752) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14753 RBCO MANAGER SYSTEM TRAINING (14753) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

14755 EOS-PC TRAINING (14755) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14756 ANNUAL COMPENSATION PROCESS TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14757 RBCO/NACO AWP SPECIALITY TRAINING - (14757) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

147652008 DISABILITY BHU GRAND ROUNDS 4TH QUARTER CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14766GROUP INSURANCE TRAINING FOR MEDICAL ACCOUNT MANAGERS -14766 CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

14767 PSC E.POLICIES VERSION II TTT (14767)CLASSROOM/SELF-


14768 AR QUEUE QUALITY REVIEW GUIDE (14768) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14772 PRIVACY OFFICE - 14772 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

14772 PRIVACY OFFICE - 14772 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14773 PRODUCT DEVELOPMENT TOOLS - 14773 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14774 PRODUCT AND REGULATORY AFFAIRS - 14774 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14775AN INTRODUCTION TO SPREAD PRICING FOR APM CSRS (14775) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

14776 ASSESSING FUNCTIONALITY 3Q CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14777ACCELERATED LEARNING WORKSHOP PHASE 2 - 14777 CLASSROOM

01/2009-12/2009 4 4 COMBINABLE


14778BOC MANAGEMENT TEAM TOWN HALL - 14778 (MARCH 4, 2009) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14779 MEDICARE ADVANTAGE PLANS (14779) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14781 ASO L&P: ILINC TEXT CHAT (14781) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14782 CONCIERGE SERVICE ADVENTURE TRAINING CLASSROOM01/2009-12/2009 20 0 0 NON-ACADEMIC

14783 ASO L&P: ILINC QNA TOOL (14783) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14784 ASO L&P: ILINC PARTICIPATION METER (14784) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14785ASO L&P: ILINC SYNCHRONIZED WEB BROWSER (14785) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


14786SCM DOTNET RE-DESIGN & ENHANCEMENTS (14786)


01/2009-12/2009 1 1 COMBINABLE


14787 AETNET TUTORIAL (14787) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

14788COMPLAINT, GRIEVANCE AND APPEAL (CG&A) LETTER WRITING CERTIFICATION (14788) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

14791 CRT MEMBER VIEW ASD TRAINING (14791)CLASSROOM/SELF-


14792 REACHING FOR STELLAR SERVICE (14792) CLASSROOM01/2009-12/2009 4 4 COMBINABLE


14802NA CARE MANAGEMENT CERTIFICATION DEEP DIVE TELECONFERENCE SERIES (14802) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

14816SCM DOTNET RE-DESIGN FOR PROVIDER DATA SERVICES (14816) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

14817MERCYCARE INTRODUCTION TO ADMINISTRATION (14817) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

14818MERCYCARE INTRODUCTION AND OVERVIEW OF CMS (14818) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


14820 TRADITIONAL COMPARE TOOL WEBINAR SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

14821OUTPATIENT HIGH-TECH RADIOLOGY PRECERTIFICATION (14821) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

14822

(WM870) CICS V3.2 ADVANCED APPLICATION DEVELOPMENT FOR SOA AND WEB SERVICES - (14822) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14823(WA661) IBM WEBSPHERE APPLICATION SERVER V6.1 SCRIPTING AND AUTOMATION - (14823) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

14828 MERCYCARE BUSINESS CONTINUITY PLAN (14828) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


14829MERCYCARE MEMBER AND PROVIDER ADDITIONAL RESOURCES (14829) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

14830 MERCYCARE CUSTOMER SERVICE (14830) CLASSROOM01/2009-12/2009 1.5 1.5 0


14831MERCYCARE IDENTIFICATION OF QUALITY OF CARE ISSUES (NON-CLINICAL) (14831) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

14832 MERCYCARE MCP SPECIALTY QUEUE LINE (14832) CLASSROOM01/2009-12/2009 3 3 COMBINABLE


14833PUTTING ETHICS TO WORK: A TRAINING FOR CLINICIANS



14834TRADITIONAL HOSPITAL REWORK TRAINING (14834) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

14835RBCO PREMIUM INVOICE TRAINING RM ACCOUNTS (14835) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

14836 FOREIGN CORRUPT PRACTICES ACT (FCPA) (14836) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


14846CALIFORNIA MEDICARE HMO CLAIMS IPA RISK & DELEGATION TRAINING (14846)


01/2009-12/2009 0 0 0 TOO FEW HOURS

14847RBCO SCM CONTRACT INTERPRETATION FOR HMO & TRADITIONAL CSRS (14847) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

14848 ASD OPTIMIZATION MENTOR WORKSHOP 14848 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14850 ASM PHARMACY - #14850 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14851RBCO MEDICARE PFFS CALL TRAINING INVOICE/PDP CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

14852 NACO HMO CSR TO TRAD CSR CONVERSION 14852 SELF-PACED01/2010-12/2010 24 0 0 NON-ACADEMIC

14853 FLIK CAFETERIA TOUR- HARTFORD, CT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


14855 HEALTHY SOUL FOOD COOKING- HARTFORD, CT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14856 MAKING TIME FOR FITNESS- HARTFORD, CT CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14857 HEADACHES- HARTFORD, CT CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

14858 RBCO EOS PC UTILIZATION (14858) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

148592009 BIS LUNCH AND LEARN- QUALITY ASSURANCE 2009 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

14860 RBCO HMO OVERVIEW FOR LPQ STAFF (14860)CLASSROOM/SELF-


14861MOD CUSTOMER SERVICE TRAIN THE TRAINER - ACS (14861)


01/2009-12/2009 0 0 0 TOO FEW HOURS

14862 MEDICAL TERMINOLOGY - THE BASICS (14862) SELF-PACED01/2010-12/2010 2 2 COMBINABLE


14863 RBCO RM SC MAPD REFESHER CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

14864 2009 IHD UPDATES (#14864) ILT - DL01/2009-12/2009 0 0 0 TOO FEW HOURS

14865 FIRST IMPRESSION TREATMENT - FITCLASSROOM/SELF-


100201 PXR - TBT TEST IN PROD SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

100216 CS - ALC COURSE TESTING - OROMERO (100216) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

100224PLANNING AND FORECASTING REDESIGN TRAINING (100224) CLASSROOM

01/2009-12/2009 40 40 2.5


100242 CIVIL TREATMENT FOR EMPLOYEES (100242) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

100245COACHING - CASE STUDIES IN COACHING - PHASE II (100245) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

100251RBCO MEDICARE CLAIM DEVELOPMENT TOOL (100251) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

100254 HMO COB CALCULATORS (100254) CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

100295 TESTILTCOURSE_JMK (100295)CLASSROOM/SELF-


100297 TESTTBTCOURSE_JMK (100297) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


100302RBCO MEDICARE PROCESSING DENTAL PLAN CHANGES (100302) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

100308 AHF TRAINING - OVERVIEW (MODULE 1) - 100308 CLASSROOM01/2009-12/2009 2 2 COMBINABLE


100341NACO GENERATIONAL DIVERSITY ROAD SHOW FOR PSS AND CIMS (100341) CLASSROOM

01/2009-12/2009 8 8 0.5 HUMANITIES

100349RBCO INSTRUCTIONAL DESIGN PROCESS OVERVIEW (100349) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

100353 RBCO WRITING SOUND OBJECTIVES (100353) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

100357AHC DM PHONE MONITORING AND QUALITY REVIEW PROCESS (100357) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

100381WHAT'S NEW IN ASD - FEBRUARY 2009 RELEASE TRAINING COMMUNICATION (100381) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

100399 RBCO MAKING LEARNING ENGAGING (100399) SELF-PACED01/2009-12/2009 2.5 2.5 COMBINABLE


100435 EBS PHASE II TRAINING (100435) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

100436 ATV REFRESHER SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

100442 PHARMACY PRICING TOOL TRAINING (100442) CLASSROOM01/2009-12/2009 7 0 0 NON-ACADEMIC

100462 INTRODUCTION TO ADMINISTRATION (100462) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

100510 INTRODUCTION AND OVERVIEW OF CMS (100510) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


100532AETNA MEDICARE ELIGIBILITY REFRESHER (100532) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

100537

RBCO AETNA MEDICARE OPEN (PFFS) PLAN OUTBOUND EDUCATIONAL AND VERIFICATION CALLS (100537) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

100538MEMBER AND PROVIDER ADDITIONAL RESOURCES (100538) CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

100544 CUSTOMER SERVICE (100544) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


100553IDENTIFICATION OF QUALITY OF CARE ISSUES (NON-CLINICAL) (100553) CLASSROOM

01/2009-12/2009 1 1.5 COMBINABLE


100557 RM ELECTRONIC ENROLLMENT (100557) CLASSROOM01/2009-12/2009 0 0 0 NON-ACADEMIC

100572RBCO PDP REFRESHER FOR NACO RM CONTINGENTS (100572) CLASSROOM

01/2009-12/2009 2 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


100573 MCP SPECIALITY QUEUE LINE TRAINING (100573) CLASSROOM01/2009-12/2009 3.5 3.5 COMBINABLE


100591 NACO TEST COURSE 101 (100591) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

100591 NACO TEST COURSE 101 (100591) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

100594INTEGRATED HEALTH AND DISABILITY BASICS (100594) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

100596 ARTICULATETEST 100596 SELF-PACED01/2009-12/2009 0.08 0 0 TOO FEW HOURS

100597BEHAVIORAL HEALTH POTENTIAL QUALITY OF CARE CONCERNS (100597) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

100681 PERSONAL HEALTH RECORD OVERVIEW (100681) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

100695RBCO SCM CONTRACT INTERPRETATION REFRESHER FOR HMO PROCESSORS (100695) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

100696 FIRST IMPRESSION TREATMENT - FIT (100696) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

100702RBCO ROUTINE VISION SPECIALTY TRAINING (100702) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

100726MERCY CARE ADVANTAGE MEDICARE COMPLIANCE PROGRAM (100726) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

100759 ACHIEVING YOUR DREAM RETIREMENT (100759) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


100766RETIREMENT READINESS FOR PRE-RETIREES (100766) CLASSROOM

01/2009-12/2009 1.5 2.5 COMBINABLE


100767 FINANCIAL PLANNING (100767) CLASSROOM01/2010-12/2010 1.5 3.5 COMBINABLE


100768 TAX BASICS (100768) CLASSROOM01/2009-12/2009 1.5 4.5 COMBINABLE


100769 ESTATE PLANNING (100769) CLASSROOM01/2009-12/2009 1.5 5.5 COMBINABLE


100770 COLLEGE PLANNING (100770) CLASSROOM01/2009-12/2009 1.5 6.5 COMBINABLE


100771 BUYING A HOME (100771) CLASSROOM01/2009-12/2009 1.5 7.5 COMBINABLE


100780 DO NOT CALL REGULATIONS (100780) [RETIRED] SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

100797GETTING STARTED WITH MICROSOFT® OFFICE WORD 2007 (100797) SELF-PACED

01/2009-12/2009 2 2 COMBINABLE INTERDISCIPLINARY/

ELECTIVE


YearCourse Length

Applicable Hours

Credits Recommended


100805 RBCO BASIC ACAS TRAINING FOR SRC (100805) SELF-PACED01/2009-12/2009 32 0 0 NON-ACADEMIC

100809 CREATING AN ILT COURSE (100809) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

100810RBCO AETNA STANDARD TABLE TRAINING FOR SRC (100810) SELF-PACED

01/2009-12/2009 2.5 0 0 NON-ACADEMIC

100824 RBCO LPQ: ILINC INSTRUCTOR GLIMPSE (100824) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

100838 EFFECTIVE COLLABORATION TRAINING (100838) CLASSROOM01/2010-12/2010 1 1 COMBINABLE


100862 NACO HMO NY CLAIM PROCESSING ( 100862)CLASSROOM/SELF-


100865 CMS MARKETING GUIDELINES (100865) SELF-PACED01/2010-12/2010 1 0 0 TOO FEW HOURS

100872QUALITY REVIEW REVISED PHONE TOOL TRAINING FOR SUPERVISORS/MANAGERS 100872 CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

100880 AETNA STOP LOSS TUTORIAL (#100880) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

100922 CRT SMART FRONT END TRAINING (100922)CLASSROOM/SELF-


100943CARE MANAGEMENT CERTIFICATION - DEEP DIVE CALL #1 COURSE#100943 SELF-PACED

01/2009-12/2009 0.6 0 0 TOO FEW HOURS

100952AETNA HEALTH CONNECTIONS - CASE MANAGEMENT (100952) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

100961 EWM REFRESHER TRAINING (100961) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

100980 FEDERAL MEDICARE-AN OVERVIEW(20090211) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


100992 COMPLIANCE, FRAUD AND ABUSE (100992) CLASSROOM01/2010-12/2010 3.5 3.5 COMBINABLE


100998MEDICAL CLAIM MANAGEMENT (MCM) REFERRAL CRITERIA (100998) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

101030HR LINE OF SIGHT GENERATIONAL DIVERSITY (101030) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE HUMANITIES

101092 FLIK CAFETERIA TOURS - HARTFORD (101092) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

101098 POSITIVE PARENTING IN EVERYDAY LIFE (101098) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

101102 HEALTHY MEALS IN A SNAP (101102) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


101107NER HCD ONLY - STRESS MANAGEMENT-THE BASICS - (101107)


01/2009-12/2009 1 1 COMBINABLE


101131 APPEALS DESKTOP REVIEW (101131) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

101131 APPEALS DESKTOP REVIEW (101131) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

101134 APPEALS DESKTOP (101134) SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

101134 APPEALS DESKTOP (101134) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

101144NEW HIRES- GET FINANCIALLY FIT WEBCAST (101144) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

101149ACTIVEHEALTH- GET FINANCIALLY FIT WITH AETNA BENEFITS (101149) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

101187AETNA HEALTH CONNECTIONS - CASE MANAGEMENT PROGRAM OVERVIEW (101187) SELF-PACED

01/2010-12/2010 0.3 0 0 TOO FEW HOURS

101190 FIRST IMPRESSION TREATMENT - FIT (101190)CLASSROOM/SELF-


101219ID OF QUALITY OF CARE ISSUES (CLINICAL) (101219) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


101263 COLLABORATING FOR SUCCESS (101263)CLASSROOM/SELF-


101266 DM SYSTEM TRAINING (101266) CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC

101271 RX TOOL (APM-IPM) - (101271) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

101274 NACO MC/EC/OA EC CBS TRAINING (101274) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

101324OUT OF POCKET (OOP) MAX CLAIM TRAINING (101324) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

101358 MANAGING EMOTIONAL EATING (101358) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


101360 SUMMER CARE (101360) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


101368CARE MANAGEMENT CERTIFICATION - DEEP DIVE CALL #2 COURSE #101368 SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

101371INTRODUCTION AND OVERVIEW OF AHCCCS - MANAGEMENT TEST OPTION (101371) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

101382DIARY/TASK REVIEW IN ATLAS, ETUMS & WKAB (101382)


01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


101390 AHF COST MODEL - 101390 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

101399INTRODUCTION AND OVERVIEW OF CMS - MANAGEMENT OPTION (101399) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

101402PROPOSAL WRITING FUNDAMENTALS - NASS AND NB UW - 101402 CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

101414 PHL 090808 CLASS REUNION/REFRESHER (101414) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

101456 CS NEW PRODUCT TRAINING - 101456CLASSROOM/SELF-


101483 MERCER VALUE ADDED CDHP PROGRAM - 101483 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

101512 RBCO ASD OPTIMIZATION WORKSHOP (101512) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

101527SCM CERTIFICATION EXAM-UPDATE ACCESS USERS (100720) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

101542ACTIVE HEALTH PHR IN AETNA NAVIGATOR (101542) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

101543CARE MANAGEMENT CERTIFICATION - DEEP DIVE CALL #3 COURSE #101543 SELF-PACED

01/2009-12/2009 0.8 0 0 TOO FEW HOURS

101562 ASO TRAINING DASHBOARD 101562 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

101572 NEW CRT MANUAL TRAINING (101572)CLASSROOM/SELF-


101583RBCO APMCAS TRAINING FOR SRC COMPLAINTS & APPEALS (101583) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

101610 ADVANCED DB2 FOR BSA'S (101610) CLASSROOM01/2010-12/2010 24 24 1.5 SCIENCE TECHNOLOGY

101616 PHONE ETIQUETTE (101616) CLASSROOM01/2009-12/2009 8 8 0.5


101629 NY HCRA 2009 RECERTIFICATION SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

101631 ALC ADMIN TRAINING FOR MAPS (101631) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

101632 NY HCRA 2009 RECERTIFICATION (101632) SELF-PACED01/2009-12/2009 0.25 0 0 TOO FEW HOURS

101637MASTER COACH TRAINING FOR LEARNING MAPS 2009 (101637) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

101650 ARTICULATEQUIZTEST #101650 SELF-PACED01/2009-12/2009 0.1 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


101668 HEALTH LITERACY FOR MANAGEMENT (101668) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

101670 HEALTH LITERACY FOR NON-MANAGMENT (101670) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

101689 GOODHEALTH TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

101701CONSULTATIVE SOLUTIONS FOR NA BUSINESS DEVELOPMENT (101701) CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


101711 CS L&P 30 DAY SUMMATIVE EVAL (101711) SELF-PACED01/2009-12/2009 0.1 0 0 TOO FEW HOURS

101718CS UNDERWRITING SUPPORT TOP CONDITION TRAINING - 101718 CLASSROOM

01/2009-12/2009 12 12 0.5


101720 AGB NON US TO US PROCESSING TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

101757MEDICARE PART C TRAINING ASSESSMENT (101757) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

101759 MEDICARE PART C TRAINING TUTORIAL (101759) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

101766 HIPAA SCHOOL TRAINING-ARXHD (101766) CLASSROOM01/2010-12/2010 4.5 4.5 COMBINABLE


101780 RBCO TTY TRAINING (101780) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

101786TEXAS PROMPT PAY RECERTIFICATION (2009) (101786) SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

101805 SCM: NORTH CENTRAL MEU (101805) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

101809STRATEGIC CONTRACT MANAGER INQUIRY FOR CARE MANAGEMENT (101809) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

101902APPEALS-CLAIM DISPUTES CLEAN DATE ASSESSMENT (101902) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

101922 2009 1ST QUARTER PHL TRAINING (101922)CLASSROOM/SELF-


101927 AIS LBR WORKSHOP SCHEDULE (101927) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

101930 PROVIDER COMPLAINTS TOOLKIT (101930) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

101939CONSULTATIVE SOLUTIONS FOR ASM SALES SUPPORT (101939) CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


101949ACHIEVING YOUR DREAM RETIREMENT WEBCAST (101949) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


101974 FIRST CALL RESOLUTION-CI/CR (101974) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

101979 THE BIOPSYCHOSOCIAL (BPS) MODEL (101979) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


101980 MOD ABSENT/RETURN TRAINING (101980) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

101989MEDICARE BAE AND ESCALATED PROCESSES (101989) CLASSROOM

01/2009-12/2009 5.5 0 0 NON-ACADEMIC

102003HEALTHY NEW YORK (HNY) CLARIFICATIONS FOR APM PRECERTICIATION (102003)


01/2009-12/2009 1 0 0 NON-ACADEMIC

102012CONSUMER SEGMENT SPRING CONFERENCE (102012) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

102036PLANVIEW - NAVIGATING PLANVIEW FOR PROJECT MANAGERS (102036) SELF-PACED

01/2010-12/2010 0.6 0 0 TOO FEW HOURS

102037PLANVIEW - PORTFOLIO OVERVIEW FOR PROJECT MANAGERS (102037) SELF-PACED

01/2010-12/2010 0.1 0 0 TOO FEW HOURS

102038PLANVIEW - REVIEW FINANCIAL PLANS FOR PROJECT MANAGERS (102038) SELF-PACED

01/2009-12/2009 0.1 0 0 TOO FEW HOURS

102040 PLANVIEW - PLANVIEW COMMUNITY (102040) SELF-PACED01/2009-12/2009 0.08 0 0 TOO FEW HOURS

102042PLANVIEW - UPDATE PROJECT ATTRIBUTES AND STATUS (102042) SELF-PACED

01/2010-12/2010 0.1 0 0 TOO FEW HOURS

102044PLANVIEW - RESOURCE ASSIGNMENTS FOR PROJECT MANAGERS (102044) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

102045PLANVIEW - CHANGES, RISKS AND ISSUES FOR PROJECT MANAGERS (102045) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

102046PLANVIEW - MANAGE TIMESHEETS FOR PROJECT MANAGERS (102046) SELF-PACED

01/2010-12/2010 0.1 0 0 TOO FEW HOURS

102047 PLANVIEW - CLOSING WORK (102047) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

102048 PLANVIEW - TIME ENTRY (102048) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS

102049 PLANVIEW - PLANVIEW REPORTS (102049) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

102053PLANVIEW - NAVIGATE PORTFOLIO MANAGER FOR PRODUCTION SUPPORT (102053) SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

102054PLANVIEW - UPDATE PROJECT ATTRIBUTES AND STATUS FOR PRODUCTION SUPPORT (102054) SELF-PACED

01/2010-12/2010 0.16 0 0 TOO FEW HOURS

102056PLANVIEW - MANAGE RESOURCES FOR PRODUCTION SUPPORT (102056) SELF-PACED

01/2009-12/2009 0.6 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


102057PLANVIEW - RESOURCE ASSIGNMENTS FOR PRODUCTION SUPPORT (102057) SELF-PACED

01/2009-12/2009 0.4 0 0 TOO FEW HOURS

102058PLANVIEW - SUPPORT TICKETS FOR PRODUCTION SUPPORT (102058) SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

102059PLANVIEW - MANAGE TIMESHEETS FOR PRODUCTION SUPPORT (102059) SELF-PACED

01/2009-12/2009 0.16 0 0 TOO FEW HOURS

102060

PLANVIEW - MANAGE TIMESHEETS FOR PRODUCTION SUPPORT RESOURCE MANAGERS (102060) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

102062PLANVIEW - CLOSING WORK FOR PRODUCTION SUPPORT (102062) SELF-PACED

01/2009-12/2009 0.33 0 0 TOO FEW HOURS

102063PLANVIEW - TIME ENTRY FOR PRODUCTION SUPPORT (102063) SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

102064PLANVIEW - PROJECT CONTENT FOR PRODUCTION SUPPORT (102064) SELF-PACED

01/2010-12/2010 0.08 0 0 TOO FEW HOURS

102065PLANVIEW - NAVIGATING PLANVIEW FOR RESOURCE MANAGERS (102065) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

102081NA PSS- NEW POLICY AND REFRESHER TRAINING (102081) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

102082HOW TO GET A PROJECT OFF TO A GREAT START (102082) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


102108ID QUALITY OF CARE - MANAGEMENT TEST OUT OPTION (102108) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

102171 INTRODUCTION TO BEHAVIORAL HEALTH (102171) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


102178 EXCEEDED CREDIT TASK (102178) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

102180SOFT SKILL FOR ACCOUNTS RECEIVABLE DEPARTMENT (102180) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

102182FAILED CLAIMS DEPARTMENT QUALITY GUIDELINES OVERVIEW (1012182) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

102191 THE MAJOR PSYCHIATRIC DISORDERS (102191) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


102192 INTRODUCTION TO SUBSTANCE ABUSE (102192) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


102200 ENGAGEMENT (102200) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


102202 SUICIDE RISK ASSESSMENT (102202) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


102214 TIME MANAGEMENT (NER ONLY)-#102214 CLASSROOM01/2009-12/2009 1 1.5 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


102219 DIFFICULT RELATIONSHIPS (102219) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


102220 DSM IV (102220) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


102221PHYSICAL PRESENTATION OF PSYCHIATRIC DISORDERS (102221) CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE


102222 PRESENTING A COMPLEX CASE (102222) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


102223 PSYCHOPHARMACOLOGY (102223) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


102224 RECOVERY AND RESILIENCY (102224) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


102237PM DU HOME CARE/HOME INFUSION/HOSPICE IN-SERVICE (102237) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

102255RETIREMENT READINESS FOR PRE-RETIREES WEBCAST (102255) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

102262PHL 110308 NEW HIRE CLASS REFRESHER & REUNION (102262) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

102271BEREAVEMENT TRAINING 2009_GROUP INSURANCE (102271) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

102276RBCO CUSTOMER LOYALTY EXPERIENCE (MAY-JULY 2009) (102276) SELF-PACED

01/2010-12/2010 4 4 COMBINABLE


102313 STRATEGIC PROPOSAL WRITING 102313 CLASSROOM01/2010-12/2010 3 0 0 NON-ACADEMIC

102326 NACO HMO EPOLICY REFRESHER (102326) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

102354CONSUMER SEGMENT CONSUMER PORTAL AND UNDERWRITING METHODOLOGY -102354 SELF-PACED

01/2009-12/2009 2.5 0 0 NON-ACADEMIC

102407DB2 UDB FOR Z/OS AND OS/390 DATA SHARING RECOVERY/RESTART WORKSHOP (102407) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

102411 RBCO MEDICARE OOA TRAINING FOR CSR (102411) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

102438TRADITIONAL - CALL QUALITY AUDIT TRAINING - 104238 SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

102450RBCO HMO CAIM PEND HANDLING INSTRUCTIONS (102450) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

102562 ASM SALES SUPPORT PREWORK (102562) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

102582 SRC WEB ENROLLMENT MASTERY TEST SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


102601PREVENTING & MANAGING HIGH BLOOD PRESSURE (102601) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

102637HARTFORD WELLNESS WORKS CENTER TOURS (102637) CONTACT: CHERYL L. WARD CLASSROOM

01/2010-12/2010 0.33 0 0 TOO FEW HOURS

102643HARTFORD WELLNESS WORKS PHARMACY INFORMATIONAL SESSION (102643) CLASSROOM

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

102648 WOMEN & FITNESS (102648) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


102659 STRESS MANAGEMENT (102659) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


102694 NACO TRAD CSR CLAIMS REFRESHER (102694) SELF-PACED01/2009-12/2009 32 0 0 NON-ACADEMIC

102742GET TO KNOW YOURSELF: MANAGING YOUR AETNA CAREER (102742) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

102745 NETWORK TYPES (102745) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

102755RBCO SPECIALTY ALTERNATE FEE SCHEDULE TRAINING (102775) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

102793RBCO APMCAS TRAINING FOR CSRS & ADVOCATES (102793) SELF-PACED

01/2009-12/2009 5 0 0 NON-ACADEMIC

102859

AIS SME TRAINING: GROUP INSURANCE-DATA QUALITY MANAGER (DQM) DTL V1 - NEW HIRE / QES TARGET AUDIENCE (102859) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

102863 DU PM SNF/LTAC/REHAB POST TEST (102863) CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

102865MOD TO ASRX TRANSITION HELPER TRAINING (102865)


01/2009-12/2009 0 0 0 TOO FEW HOURS

102867RBCO NEW YORK REFORM ACT - REVIEW FOR CSRS (102867) SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

102869PATIENT CARE COORDINATOR HELPER TRAINING (102869)


01/2009-12/2009 0 0 0 TOO FEW HOURS

102872OPEN ENROLLMENT PATIENT CARE COORDINATOR HELPER TRAINING (102872)


01/2009-12/2009 0 0 0 TOO FEW HOURS

102873 PM DU SNF/LTAC/REHAB (102873) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

102875 PHL 2009 CLASS REUNIONS (102875) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

102876INTRODUCTION TO TALENT MANAGER (102876), 4/14/09, 11:30-1:00, MM#/WEBCAST ONLY CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


102885 ACCOUNTS RECEIVABLE TRAINING - KC (102885) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


102888PLANVIEW - PORTFOLIO OVERVIEW FOR RESOURCE MANAGERS (102888) SELF-PACED

01/2009-12/2009 0.16 0 0 TOO FEW HOURS

102895MERCY CARE - CULTURAL COMPETENCY PART II (102895) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

102896MERCY CARE - CULTURAL COMPETENCY PART III (102896) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

102901ACCOUNTS RECEIVABLE - EXCEEDED TRAINING (102901) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

102932 CLAIMS TRAINING FOR KC (102932) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

102978RBCO MENTORING PROGRAM - DISC TRAINING (102978) SELF-PACED

01/2009-12/2009 3 3 COMBINABLE


103003HEALTHY EATING FOR A HEALTHIER LIFE WEBINAR (103003) CLASSROOM

01/2009-12/2009 45 45 3


103023 SARBANES-OXLEY - 103023 CLASSROOM01/2009-12/2009 1 1 COMBINABLE


1030332009 BIS L&L VOCATIONAL SERVICES IN STD (103033 CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


103037ACTIVE HEALTH: GETTING THE MOST OUT OF TALENT MANAGER (103037) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

1030541ST QUARTER DISABILITY BHU GRAND ROUNDS (103054) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

103057 2009 BIS LUNCH & LEARN - CCIU (103057) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

103060APM PRECERTIFICATION NEW HIRE TRAINING (103060) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

103061RBCO MEDICARE CSC REVIEW AND Q&A SESSION (103061) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

103106ASRX INSURANCE SCRIPTING SYSTEM TRAINING (103106) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

103142RBCO VENDOR SPECIALTY RECALCULATION TRAINING (103142) SELF-PACED

01/2009-12/2009 19 0 0 NON-ACADEMIC

103173PROJECT MANAGEMENT FUNDAMENTALS & CERFICATION PREPARATION (103173) CLASSROOM

01/2009-12/2009 39 39 *2


103196 API ADVANCED (GREEN BELT) TRAINING (103196) CLASSROOM01/2010-12/2010 9 9 *COMBINABLE


103208 PM DU ASD FIND PROVIDER REFRESHER (103208) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

103260 NACO HMO COB REFRESHER (103260) SELF-PACED01/2009-12/2009 4 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


103268PERSONAL FINANCIAL BASICS FOR MOTHERG & WERG (103268) CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE


1032882009 1ST QUARTER PHL TRAINING PART 1 - DRUG QUANTITY (103288) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

1032892009 1ST QUARTER PHL TRAINING PART 2 - MEDICARE TIERING (103289) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

103308WKAB IMMEDIATE PAY AND EMERGENCY CHECKS 103308 CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

103319RBCO LPQ: PRE-COURSE TBT FOR INSTRUCTIONAL DESIGN PROCESS OVERVIEW (103319) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

103352GETTING STARTED WITH MICROSOFT® OFFICE WORD 2007 - 103352 SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

103390 DESKTOP COMPUTING 101 (103390) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


103391INTERNATIONAL DEVELOPMENT PLANNING CLINIC (103391) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

103396RBCO LPQ CLAIMS AND CALLS SHAREPOINT (103396) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

103400 RBCO - ASK LPQ MAILBOX TRAINING (103400) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

103490 PLANVIEW - RISKS AND ISSUES (103490) SELF-PACED01/2009-12/2009 0.1 0 0 TOO FEW HOURS

103491RBCO CUSTOMER LOYALTY EXPERIENCE: TRAIN-THE-TRAINER (103491) SELF-PACED

01/2009-12/2009 14.5 0 0 NON-ACADEMIC

103495 PCC/BC CROSS TRAINING PART A (103495) SELF-PACED01/2010-12/2010 0.3 0 0 TOO FEW HOURS

103497 INFOEXPRESS - UNDERWRITING - 103497 CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

103499PROPOSAL WRITING FUNDAMENTALS - UNDERWRITING - 103499 CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

103504CONFLICT RESOLUTION AND EMOTIONAL INTELLIGENCE AT WORK (103504) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

103520 RBCO ALC REFRESHER (103520) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

103544RBCO MEDICARE OOA PROCESS SOFT LANDING (103544) SELF-PACED

01/2009-12/2009 40 0 0 NON-ACADEMIC

103549RBCO MEDICARE CREDIT CARD PROCESSING TRAINING(103549) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

103576 NAUW FIT NEW HIRE TAINING (103576) CLASSROOM01/2009-12/2009 80 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


103586 NACO HSA REFRESHER TRAINING (103586) SELF-PACED01/2009-12/2009 4 0 0 NON-ACADEMIC

103597 PCC/BC CROSS TRAINING PART B (103597) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

103618 INFOHRM'S I3 PORTAL NAVIGATION SELF-PACED01/2009-12/2009 1 1 COMBINABLE


103624 INFOHRM'S QUERY WORKSPACE SELF-PACED01/2009-12/2009 1 1 COMBINABLE


103635SERIOUS REPORTABLE EVENTS REIMBURSEMENT POLICY (#103635)


01/2009-12/2009 1 0 0 NON-ACADEMIC

103638WHAT'S NEW IN ASD - MAY 2009 TRAINING RELEASE COMMUNICATION (103638) SELF-PACED

01/2009-12/2009 0.33 0 0 TOO FEW HOURS

103640MEDICARE TRAINING - TIMELINESS AND NOTIFICATION STANDARDS 2009 (103640) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

103663LEARNING MAPS COACH TRAINING BLUE BELL, PA (103663) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103672CFS/IBA ARRA IMPLEMENTATION TRAINING: PHASE I CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

103682 RBCO MEDICARE ICWS INQUIRY ( 103682 ) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

103707 SRM REFRESHER TRAINING 2009 (103707) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

103707 SRM REFRESHER TRAINING 2009 (103707) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

103714 SRM COMPREHENSIVE TRAINING 2009 (103714) CLASSROOM01/2009-12/2009 7 0 0 NON-ACADEMIC

103718 RBCO MML MANAGER'S VIGNETTE - 103718 SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

103719 RBCO MML TEAM LEADER'S VIGNETTE - 103719 SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

103757 RBCO EPDB REFRESHER TRAINING (103757) CLASSROOM01/2009-12/2009 0.75 0 0 TOO FEW HOURS

1037732009 PHL NEW HIRE CLASS REFRESHER TRAINING (103773) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

103800 AHIA CHAMPION - 103800 CLASSROOM01/2009-12/2009 7 0 0 NON-ACADEMIC

103824AEXCEL: WHAT'S NEW FOR DESIGNATIONS EFFECTIVE 1/1/2010 (#103824) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

103833LEARNING MAPS COACHES TRAINING MIDDLETOWN (103833) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


103838LEARNING MAPS COACHES TRAINING JACKSONVILLE (103838) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103846 LEARNING MAPS BLUE BELL, PA (103846) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

103850RBCO NORMS OF OBJECTIVITY - FEEDBACK (103850) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

103854LEARNING MAPS COACHES TRAINING PHOENIX 16TH STREET (103854) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103856CA IPA RISK TRAINING FOR AETNA PHARMACY (103856) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

103861LEARNING MAPS COACHES TRAINING CHARLOTTE (103861) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103866 DEPRESSION IN FAMILIES (103866) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


103869LEARNING MAPS COACHES TRAINING COLUMBIA (103869) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103875LEARNING MAPS COACHES TRAINING HIGH POINT (103875) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103880LEARNING MAPS COACHES TRAINING TAMPA (103880) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103883 RUNNING WORKSHOP (103883) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


103897LEARNING MAPS COACHES TRAINING PLANTATION (103897) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103913LEARNING MAPS COACHES TRAINING POMPANO BEACH (103913) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103940LEARNING MAPS COACHES TRAINING - WALNUT CREEK (103940) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103940LEARNING MAPS COACHES TRAINING - WALNUT CREEK (103940) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103966 LEARNING MAPS COLUMBIA (103966) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

103989 RBCO FORT WAYNE PFFS REFRESHER(103989) CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

103990LEARNING MAPS COACHES TRAINING SAN DIEGO (103990) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

103991 LEARNING MAPS- NEW ALBANY -103991 CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104002 NEW HIRE SEATTLE CUSTOMER SERVICE CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


104010CROSS TRAINING - US TO NON US CLAIMS PROCESSING - IRELAND CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

104022LEARNING MAPS SEATTLE COACHES TRAINING (104022) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104043LEARNING MAPS COACHES TRAINING, BISMARCK 104043 CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104043LEARNING MAPS COACHES TRAINING, BISMARCK 104043 CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104104LEARNING MAPS COACHES TRAINING ORLANDO (104104) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104107 LEARNING MAPS KANSAS CITY, MISSOURI, (104107) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104129 LEARNING MAPS HARTFORD (104129) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104138 LEARNING MAPS JACKSONVILLE (104138) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104162LEARNING MAPS COACHES TRAINING PITTSBURGH, PA (104162) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104180AETNA STRATEGIC DESKTOP (ASD) FOR DPCI (104180) CLASSROOM

01/2009-12/2009 28.5 0 0 NON-ACADEMIC

104187 LEARNING MAPS PLANTATION (104187) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104189 PROPOSAL TOOL REFRESHER (104189) CLASSROOM01/2009-12/2009 3.5 0 0 NON-ACADEMIC

104236 LEARNING MAPS RANCHO CUCAMONGA (104236) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104243 LEARNING MAPS TAMPA (104243) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104250 IT'S SNEEZIN' SEASON (104250) CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

104270GROUP MEDICARE ADVANTAGE EXPERIENCE RATING - PPO AND PFFS (104270) CLASSROOM

01/2009-12/2009 4 4 COMBINABLE


104286MULTI TOOL REFRSHR/MEDICARE INTEGRATION & MEDSUPP (RSMP) RATING (104286) CLASSROOM

01/2009-12/2009 7 0 0 NON-ACADEMIC

104286MULTI TOOL REFRSHR/MEDICARE INTEGRATION & MEDSUPP (RSMP) RATING (104286) CLASSROOM

01/2009-12/2009 7 0 0 NON-ACADEMIC

104293 GROUP MEDICARE PART D - DISCUSSION (104293) CLASSROOM01/2009-12/2009 4 4 COMBINABLE


104294PLANTATION SETTLEMENT FOCUS TRAINING (104294) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


104303 COB FOR DENTAL CUSTOMER SERVICE (104303) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

104317RBCO WRITING SOUND OBJECTIVES PRE-COURSE TUTORIAL (104317) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

104326MEDICARE CERTIFICATION - NON-ASD - RELEASE 1 (104326) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

104327MEDICARE CERTIFICATION - # 1 - OTHER PLAN TERM (104327) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

104374 LEARNING MAPS - RICHFIELD, OH (104374) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104376 LEARNING MAPS DALLAS (104376) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104384AHF TRAINING - HYBRID HRA AND TAKEOVERS - 104384 SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

104390LEARNING MAPS COACHES TRAINING ARLINGTON, TEXAS (104390) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104396LEARNING MAPS COACH TRAINING LINTHICUM (104396) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104397

THE EVIDENCE-BASED TREATMENTS OF IMPULSIVE AGGRESSION IN CHILDREN & ADOLESCENTS (104397) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

104423LEARNING MAP ALLENTOWN COACH TRAINING (104423) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104432 ASO TRAINING COMMUNICATIONS CLINIC (104432)CLASSROOM/SELF-


104466LEARNING MAPS COACHES TRAINING - SUGAR LAND (104446) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104489RBCO TRAD SPECIALTY TRAINING - IPS SYSTEM (104489) SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

104575LEARNING MAPS COACHES TRAINING - DOVER (104575) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104582 LEARNING MAPS LINTHICUM, MD 104582 CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104627LEARNING MAPS COACHES TRAINING HARTFORD (104627) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104648 CG&A RISK MANAGEMENT TRAINING (104648) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

104657 LEARNING MAPS PITTSBURGH, PA (104657) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104724AETNA HEALTH INFORMATION ADVANTAGE™ - OVERVIEW - 104724 CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


104739 RBCO CMS COMPLIANCE MAY RELEASE (104739) SELF-PACED01/2009-12/2009 0.25 0 0 TOO FEW HOURS

104739 RBCO CMS COMPLIANCE MAY RELEASE (104739) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS

104788 LEARNING MAPS DOVER (104788) CLASSROOM01/2009-12/2009 64 0 0 NON-ACADEMIC

104845 LEARNING MAPS PRINCETON, NJ (104845) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104862 RBCO EZLINK NETWORK ADD TRAININGCLASSROOM/SELF-


104870 CMS COMPLIANCE MAY RELEASE -(ALC# 104870) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

104883LEARNING MAPS COACHES TRAINING ALPHARETTA (104883) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

104896LEARNING MAPS TRAIN THE TRAINER 104896 DAL/SAN ANT/OK CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

104896LEARNING MAPS TRAIN THE TRAINER 104896 DAL/SAN ANT/OK CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

104899SALES CONNECTION WIKI PILOT TRAINING RECORDING (#104899) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

104904ABH MANAGEMENT OPENNESS & TRUST SKILL BUILDING GUIDE (104904)


01/2009-12/2009 0 0 0 TOO FEW HOURS

104928 LEARNING MAPS OKLAHOMA (104928) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

104942 LEARNING MAPS SAN ANTONIO & AUSTIN (104942) CLASSROOM01/2009-12/2009 64 0 0 NON-ACADEMIC

104942 LEARNING MAPS SAN ANTONIO & AUSTIN (104942) CLASSROOM01/2009-12/2009 64 0 0 NON-ACADEMIC

104983 ASRX PROCESS AND CALL TRAINING (104983) CLASSROOM01/2010-12/2010 42 0 0 NON-ACADEMIC

105062 LEARNING MAPS - MAUMEE, OH (105062) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

105082 CASE LIFE CYCLE (105082) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

105095LEARNING MAPS COACHES TRAINING MCLEAN, VA 105095 CLASSROOM

01/2009-12/2009 64 0 0 NON-ACADEMIC

105099PSC SPECIALIZED GOLDEN HOUR - STOP PAY AND REISSUE WORKFLOW (105099) SELF-PACED

01/2009-12/2009 0.25 0 0 TOO FEW HOURS

105141TRICARE NETWORK RESPONSIBILITIES & TRICARE CONTRACTING (105141) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


105376 LEARNING MAPS SUGARLAND, TX (105376) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

105431 LEARNING MAPS HIGH POINT (105431) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

105465NACO TRAD CBS SCM COMPLEX CONTRACTS REFRESHER (105465)


01/2010-12/2010 5 0 0 NON-ACADEMIC

105467 AETNA ORGANIZATIONS (105467) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

105487 LEARNING MAPS MIDDLETOWN (103969) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

105559 CM SIMULATION - ACCP CASE STUDY (105559) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

105564USING VIRTUAL TOOLS TO STAY CONNECTED (105564) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


105566FEDERAL GOVERNMENT PLAN OVERVIEW FOR DENTAL (105566) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

105567 ILINC BASIC OVERVIEW FOR DENTAL (105567) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

105567 ILINC BASIC OVERVIEW FOR DENTAL (105567) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

105568AETNADENTAL.COM OVERVIEW FOR DENTAL (105568) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

105574INTEREST DUE AND CLEAN UNCLEAN CLAIM OVERVIEW FOR DENTAL (105574) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

105587CM SIMULATION - BRAIN INJURY CASE STUDY (105587) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

105588CM SIMULATION - MEDICARE HMO MEMBER CASE STUDY (105588) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

105733 ASSIMA COURSES SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

105735ELECTRONIC CORRESPONDENCE HANDLING SYSTEM (ECHS) 2009 RECERTIFICATION (105735) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


105763 PROVIDER PAYMENT ESTIMATOR (105763) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

105890 LEARNING MAPS CHARLOTTE (105890) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

105901 LEARNING MAPS ORLANDO (105901) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

105935 LEARNING MAPS POMPANO BEACH (105935) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


105965 LEARNING MAPS ALPHARETTA (105965) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106004 DUAL ELIGIBILITY (106004) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


106006INTRODUCTION TO NEXT GENERATION EMIS (103341) SELF-PACED

01/2010-12/2010 1 0 0 TOO FEW HOURS

106100SPECIALTY REPRESENTATIVE WITH INDUSTRY EXPERIENCE TRAINING -- 106100 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

106183 LEARNING MAPS - RICHMOND, VA (106183) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106286 LEARNING MAPS NEWARK, DE (106286) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106286 LEARNING MAPS NEWARK, DE (106286) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106299 AETNA COMMUTER BENEFITS (ACB) 106299 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

106310 CASE INSTALLATION OVERVIEW: FSA 106310 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106316 CASE INSTALLATION OVERVIEW: FSA 106316 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

106316 CASE INSTALLATION OVERVIEW: FSA CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106326 LEARNING MAPS - MCLEAN, VA (106326) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106335 CFS BUSINESS SKILLS 106335 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

106343 EFFECTIVE PRESENTATIONS 106343 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106350 CONSOLIDATED ELIGIBILITY FILE (CEF) 106350 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106350 CONSOLIDATED ELIGIBILITY FILE (CEF) 106350 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106352FSA DEBIT CARD AND FIRST DATA RESOURCES (FDR) 106352 CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

106354 FSA CLOSEOUT PROCESSES & MATERIALS 106354 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

106357 FSA PRICING 106357 CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


106363 HSA AUTO DEBIT DETAILS 106363 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


106363 HSA AUTO DEBIT DETAILS 106363 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

106366 HSA DETAILED REGULATIONS 106366 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106371 IBA SYSTEMS OVERVIEW 106371 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106374 MENTORING WORKSHOP 106374 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106377 NAVIGATOR SYSTEM TRAINING 106377 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106381 PLAN SPONSOR TOOL 106381 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106384 FSA RESTRUCTURES 106384 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

106386 COBRA REGULATIONS 106386 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106387 IBA COBRA ADMINISTRATION 106387 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106387 IBA ADMINISTRATION 106387 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106388 IBA FEES 106388 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106389 IBA FINANCE 106389 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106390 ASO GENERATIONAL DIVERSITY (106390) SELF-PACED01/2010-12/2010 0.28 0 0 TOO FEW HOURS

106391 IBA ORGANIZATION 106391 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106394INTRODUCTION TO FLEXIBLE SPENDING ACCOUNTS (FSA) 106394 CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

106396INTRODUCTION TO INDIVIDUAL BILLING ADMINISTRATION (IBA) 106396 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

106401 MOD SOFT SKILLS REFRESHER (106401) CLASSROOM01/2009-12/2009 6.5 6.5 COMBINABLE


106405 ZZTOPAZ_MONITORINGZZ - 106405 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

106423 LEARNING MAPS CHICAGO ( 106423) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106597BEREAVEMENT TRAINING FOR MEDICAL UNDERWRITING (106597) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


106641 MARX & MOPS TRAINING FOR CSR'S (106641) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

106667NETWORK AND UNIT COST STRATEGY - COURSE 106667 SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

106671 LEARNING MAPS, SOUTHFIELD, MICHIGAN (106671) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106681 FLORIDA MCA (106681) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

106683 LEARNING MAPS SEATTLE (106683) CLASSROOM01/2009-12/2009 9 0 0 NON-ACADEMIC

106769LEARNING MAPS COACHES TRAINING ST. LOUIS PARK (106769) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

106773 LEARNING MAPS CARY (106773) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106784RBCO ASD REFRESHER - HMO ACCUMULATORS & CLAIM INQUIRY (106784) SELF-PACED

01/2009-12/2009 2 0 0 0

106789RBCO ASD REFRESHER - TRADITIONAL ACCUMULATORS & CLAIM INQUIRY (106789) SELF-PACED

01/2009-12/2009 3 0 0 0

106804 CLINICAL CONSULTANT CERTIFICATION (106804) CLASSROOM01/2009-12/2009 14 14 0.5


106821RBCO MML MANAGER VIGNETTE - MAY 2009 (106821) SELF-PACED

01/2009-12/2009 1 0 0 0

106830 LEARNING MAPS MN (106830) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106881HEALTHY FAMILY NUTRITION FOR BUSY MOMS (AND DADS) (106881) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


106897 LEARNING MAPS SAN DIEGO (106897) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

106974

ALZHEIMER’S DISEASE: UNDERSTANDING THE DISEASE AND STRATEGIES TO IMPROVE COMMUNICATION (106974) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


106975 NCQA FOR NETWORK AND CONTRACTING 106975 SELF-PACED01/2010-12/2010 1 1 COMBINABLE


106987RBCO MEDICARE CSR CERTIFICATION ONE (106987) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

106994 LEARNING MAPS TRAINING, GRAND RAPIDS 106994 CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107011 LEARNING MAPS - WALNUT CREEK, CA (107011) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107017 RBCO ETUMS VENDOR TTT (107017) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


107022 RBCO EWMP VENDOR TTT (107022) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

107200MEDICARE CERTIFICATION # 2 - AUTO ENROLLEE (107200) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

107361 REJECTED CREDIT CARD TASK (107361) CLASSROOM01/2009-12/2009 7 0 0 NON-ACADEMIC

107372 LEARNING MAPS SAN FRANCISCO CA (107372) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107426

MENTAL HEALTH PARITY AND ADDICTION EQUITY ACT OF 2008 (MHPAEA) - AETNA BEHAVIORAL HEALTH CLINICAL FORUMS (107426)


01/2009-12/2009 2 2 COMBINABLE


107429PSC PRECERT PREDETERMINATION PILOT ABBREVIATED TRAINING (107429 ) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

107445PSC PRECERT PREDETERMINATION PILOT TRAINING (107445) SELF-PACED

01/2009-12/2009 24 0 0 NON-ACADEMIC

107495 LEARNING MAPS PHOENIX AZ (107495) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107511 NAPSS CTT EC 2010 OE TRAINING (107511) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

107559 LEARNING MAPS CAMBRIDGE, MASS (107559) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107566 LEARNING MAPS FT. WAYNE, IN (107566) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107568 LEARNING MAPS - WINDSOR, CT (107568) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107646CALIFORNIA LANGUAGE ASSISTANCE PROGRAM TRAINING - PART 1 (107646) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

107686WELLNESS DEGREE PROGRAM - WELLNESS PACKAGES - 107686 CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

107742 CCR TARGET TRAINING (107742) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


107745 PM DU NH PHASE 2 TRAINING CLASSROOM01/2009-12/2009 7.5 0 0 NON-ACADEMIC

107755MILLIMAN CARE GUIDELINES 13TH EDITION 4 WEBINAR (107755) SELF-PACED

01/2009-12/2009 0.58 0 0 TOO FEW HOURS

107771 LEARNING MAPS FREDERICK MD (107771) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107782ASC RENEWAL PACKAGE - FORMAL WALK THROUGH (107782) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


107785 ASC RENEWAL PACKAGE - INFORMAL Q&A (107785) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

107785 ASC RENEWAL PACKAGE - INFORMAL Q&A (107785) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

107789 SAVE AND CARE PACKAGE TRAINING (107789) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

107796 WORKING WITH REGULATORS (107796) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

107802 MEA ONLINE SCREENS (107802) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

107812TEAM EFFECTIVENESS AND FACILITATION TRAINING (107812) CLASSROOM

01/2009-12/2009 5 5 COMBINABLE


107813 LEARNING MAPS- FAIRFIELD, NJ (107813) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107824 WKAB STD REPORT TRAINING OREGON (107824)CLASSROOM/SELF-


107901 LEARNING MAPS- NEW YORK CITY, NY (107901) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107902LEARNING MAPS- LONG ISLAND/UNIONDALE (107902) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

107931 LEARNING MAPS PORTLAND, OR (107931) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

107960 LEARNING MAPS- BEDFORD NH (107960) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

108009 PXR TEST ON IE6 SP3 SELF-PACED01/2009-12/2009 4 0 0 NON-ACADEMIC

108014FRESNO CA - RBCO TEAM SUMMIT TRAINING (108014) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

108033NA PSS- PRODUCT REFRESHER AND NEW POLICY TRAINING- (108033) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

108038 SKIN CANCER SAVVY (108038) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


108050 ALTCS MEDICAL TRAINING (108050) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


108068LEARNING MAPS - LINTHICUM HEIGHTS MD (SCHALLER ANDERSON) (108068) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

108070CHRONIC MYELOGENOUS LEUKEMIA IN-SERVICE 5/19/09 (108070) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

108077 HR CERTIFICATION APPLICATION (108077) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


108082 GENERATIONAL DIVERSITY TRAINING (108082) SELF-PACED01/2009-12/2009 2 2 COMBINABLE HUMANITIES

108089 ALTCS FALL PREVENTION TRAINING (108089) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


108097RBCO SPECIALTY EXTERNAL PRICING TRAINING (108097) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

108102 ALTCS HIV/AIDS TRAINING (108102) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


108105 LEARNING MAPS LEAWOOD, KS (108105) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

108124 ALTCS SPINAL CORD INJURY TRAINING (108124) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


108132GOVERNMENT CONTRACT BIWEEKLY TASK SHEET (108132) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

108142

PSC SPECIALIZED GOLDEN HOUR - NEW SUPERVISOR CALL ESCALATION PROCESS (108142) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

108143BH 2009 REFRESHER TRAINING - E.POLICIES (108143)


01/2009-12/2009 1 0 0 NON-ACADEMIC

108157 ALTCS ARTHRITIS TRAINING - RA LIVE (108157) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


108232 ALTCS CANCER TRAINING (108232) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


108259SERVICE REQUEST WORKBENCH OVERVIEW FOR SRPMS (108529) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

108265SERVICE REQUEST WORKBENCH OVERVIEW FOR I&T (108265) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

108277 DOW CHEMICAL NUANCE TRAINING (108277)CLASSROOM/SELF-


108284NURSE'S COMMUNICATION TOOLBOX WEBINAR (108284) SELF-PACED

01/2010-12/2010 0.33 0 0 TOO FEW HOURS

108298CALIFORNIA LANGUAGE ASSISTANCE PROGRAM TRAINING - PART 2 (108298) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

108313 LEARNING MAPS GREENWOOD VILLAGE (108313) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

108322 FLEX CM- VALERO (108322) CLASSROOM01/2009-12/2009 3.5 0 0 NON-ACADEMIC

108332 WR PHOENIX DU MIGRATION TO ATV (108332) CLASSROOM01/2009-12/2009 4.5 0 0 NON-ACADEMIC

108370LEARNING MAPS LOS ANGELES/PLAZA CONF. RM. (108370) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


108418 LEARNING MAPS SANDY, UTAH COURSE 108418 CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

108479 NATIONAL ACCOUNTS PHI OVERVIEW (108479) SELF-PACED01/2010-12/2010 0.3 0 0 TOO FEW HOURS

108484 LEARNING MAPS - LAS VEGAS, NV (108484) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

108491 LEARNING MAPS SO. PORTLAND, ME (108491) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

108506 LEARNING MAPS THOUSAND OAKS (108506) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

108519EMPLOYEE RESOURCE GROUP DEVELOPMENT SERIES (108519) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


108522 CS - RUMBA TRAINING (108522) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


108556 SMARTSOURCE INFORMATION SESSION (108556) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

108603NACO TRAD CBS 100% ALLOWABLE & MOB REFRESHER (108603) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

108615 LITIGATION--RISK AWARENESS (108615) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


108618 LEGISLATIVE IMPLEMENTATION UNIT (108618) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


108623 PLANVIEW - GRANTS (108263) SELF-PACED01/2009-12/2009 0.1 0 0 TOO FEW HOURS

108624PLANVIEW - NAVIGATE THE PORTFOLIO MANAGER (108264) SELF-PACED

01/2009-12/2009 0.3 0 0 TOO FEW HOURS

108628PLANVIEW - USING MANAGE WORK FOR PRODUCTION SUPPORT (108628) SELF-PACED

01/2009-12/2009 0.8 0 0 TOO FEW HOURS

108628PLANVIEW - USING MANAGE WORK FOR PRODUCTION SUPPORT (108628) SELF-PACED

01/2010-12/2010 0.08 0 0 TOO FEW HOURS

108631PLANVIEW - MANAGE RESOURCES FOR DEVELOPMENT MANAGERS (108631) SELF-PACED

01/2009-12/2009 0.08 0 0 TOO FEW HOURS

108633PLANVIEW - NAVIGATING PLANVIEW FOR DEVELOPMENT MANAGERS (108633) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

108635PLANVIEW - MANAGE TIMESHEETS FOR RESOURCE MANAGERS (108635) SELF-PACED

01/2009-12/2009 0.16 0 0 TOO FEW HOURS

108636PLANVIEW - BUILD AND MANAGE A WBS FOR PROJECT MANAGERS (108636) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

108637PLANVIEW - MANAGE RESOURCES FOR RESOURCE MANAGERS (108637) SELF-PACED

01/2009-12/2009 0.6 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


108639PLANVIEW - RESOURCE ASSIGNMENTS FOR RESOURCE MANAGERS (108639) SELF-PACED

01/2009-12/2009 0.16 0 0 TOO FEW HOURS

108642PLANVIEW - BUILD AND MANAGE A WBS FOR PRODUCTION SUPPORT (108642) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

108643PLANVIEW - NAVIGATING PLANVIEW FOR PRODUCTION SUPPORT (108643) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

108644PLANVIEW - GRANTS FOR PRODUCTION SUPPORT (108644) SELF-PACED

01/2010-12/2010 0.08 0 0 TOO FEW HOURS

108645PLANVIEW - PORFOLIO OVERVIEW FOR PRODUCTION SUPPORT (108645) SELF-PACED

01/2010-12/2010 0.16 0 0 TOO FEW HOURS

108650 DENTAL ORTHODONTIC REFRESHER (108650) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

108656LOW INCOME SUBSIDY (LIS) SCREEN TRAINING (108656) SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

108696NACO CBS MEDICAID REFRESHER TRAINING (108696) CLASSROOM

01/2009-12/2009 6 6 COMBINABLE


108711 MEDICARE PRICING READINESS (108711) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

108755BAC MEDICAL DIRECTOR REFERRALS 6/24/09 (108755) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

108780 AHF - HRA RENEWALS - 108780 CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

108818 RBCO 1:1 TRAINING/COACHING (14815) SELF-PACED01/2009-12/2009 1.5 0 0 NON-ACADEMIC

108839NACO TRAD CLAIM OVERVIEW FOR TEAM LEADS (108839) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

108860ADAM DPP PEOPLESOFT FOR WKAB (DISABILITY) 108860 CLASSROOM

01/2010-12/2010 2 2 COMBINABLE


108954RBCO AETNA STUDENT HEATH TRAINING FOR SRC (108954) CLASSROOM

01/2009-12/2009 80 0 0 NON-ACADEMIC

108965PSC SPECIALIZED GOLDEN HOUR - QUALITY CAMPAIGN TRAINING (108965) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

108978FRESNO RBCO TRADITIONAL TEAM SUMMIT TRAINING CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

109053FIRST DATA HEALTHCARE CARD WEBSITE; USE AND NAVIGATION (109053) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

109101 UNDERSTANDING BEHAVIOR STYLES (109101) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


109202 LEARNING MAPS, COLUMBIA, MISSOURI (109202) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


109212BAC - CAREMARK INSERVICE "A BROAD OVERVIEW OF ANTIDEPRESSANTS" (109212) 9AM TO 10AM CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

109218

BAC - CAREMARK IN-SERVICE "A BROAD OVERVIEW OF ANTIDEPRESSANTS" (109218) 1PM TO 2PM CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

109219 RBCO COB REFRESHER FOR CBS, SC (109219) SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

109228LEARNING MAPS PRE-SESSION ASSESSMENT (109228) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

109229LEARNING MAPS POST-SESSION ASSESSMENT (109229) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

109283 TRADITIONAL E.PUB CODEBOOK (109283) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

109287HEALTHY WEIGHT FOR LIFE INFORMATION SESSION (109287) CLASSROOM

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

109289RBCO MEDICARE PFFS CALLS REFRESHER TRAINING (109289)


01/2009-12/2009 8 0 0 NON-ACADEMIC

109313RBCO SRC CSR HIPAA REFRESHER TRAINING (109313) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

109382WELLNESS DEGREE PROGRAM - MODULE 1 - 109382 SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

109384NA PSS- PCC REFRESHER: BH PARITY TRAINING (109384) CLASSROOM

01/2009-12/2009 3 3 COMBINABLE


109385 CONSULTATIVE REFRESH (109385) CLASSROOM01/2009-12/2009 8 8 0.5


109386 CALL PROGRAM CHW/SCRIPPS (109386) CLASSROOM01/2009-12/2009 3.5 3.5 COMBINABLE


109416 ORTHODONTIC REFRESHER TRAINING (109416) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

109553 ADVANCED PHOTOSHOP ELEMENTS (109553) SELF-PACED01/2009-12/2009 3 3 COMBINABLE


109645 RBCO APMCAS REFRESHER TRAINING (109645) SELF-PACED01/2009-12/2009 3 0 0 NON-ACADEMIC

109828 CONTENTADAPTORTEST - PXR SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

109856 RBCO BIG 4 REFRESHER (109856) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

109858CLAIM READINESS E2E PROCESS TIMELINE (109858)


01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


109876WHAT'S NEW IN ASD - AUGUST 2009 TRAINING RELEASE COMMUNICATION (109876) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

109878 MENTORING AT AETNA 101 (109878) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


109887EAP CONCIERGE SERVICE ADVENTURE AND BENEFITS 109887 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

109892AN INTRODUCTION TO PSYCHOPHARMACOLOGY (109892)


01/2009-12/2009 2 2 COMBINABLE


109897BAC - HIPAA PRIVACY AND POLICY 11AM TO 12 PM(BILTMORE ROOM) (109897) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

109902BAC - HIPAA & QUALITY OF CARE POLICY AND PROCEDURE (109902) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

109908BAC - HIPAA POLICY AND PROCEDURE 7/6/09 2PM TO 3PM (BILTMORE) (109908) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

109977CS - 2010 AETNA MEDICARE INDIVIDUAL PRODUCT CHANGES (109977) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

110010RBCO SRC ELECTRONIC ENROLLMENT OVERVIEW 110010 SELF-PACED

01/2009-12/2009 6 0 0 NON-ACADEMIC

110043BAC - PRE TERM LABOR IN-SERVICE 7/15/09 10 AM (110043) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

110066 CPSO MENTOR PROGRAM - MENTOR (110066) SELF-PACED01/2010-12/2010 10 10 0.5


110067 CPSO MENTOR PROGRAM - PROTÉGÉ (110067) SELF-PACED01/2010-12/2010 20 20 1


110074 DENTAL CBS TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

110155 CROSS TRAINING - MOD TO PHL (110155)CLASSROOM/SELF-


110200AIS SME TRAINING: GROUP INSURANCE-WORKABILITY PLAN MAINTENANCE TOOL (110200) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

110224 NAPSS CTT PCC 2010 OE TRAINING (110224) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


110227 RBCO SRC INDEXING TRAINING (110227) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

110248 LEARNING MAPS MOUNT LAUREL, NJ (110248) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

110260 ALTCS STROKE 101 TRAINING (110260) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


110269 ASSIMA 6.04 TRAINING (110269) SELF-PACED01/2009-12/2009 32 32 2



YearCourse Length

Applicable Hours

Credits Recommended


110271 NACO JCA PRECERT TRAINING (110271) CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

110274CS CONSUMER PORTAL TRAINING - 8/10 RELEASE - 110274


01/2009-12/2009 0 0 0 TOO FEW HOURS

110275

HOW MANAGED CARE CAN HELP PHARMACOTHERAPY OF SUBSTANCE ABUSE (110275) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


110306 EAP NEW HIRE 110306 CLASSROOM01/2010-12/2010 128 0 0 NON-ACADEMIC

110314 *EAP AETNA ONE CONCIERGE & BENEFITS 110314 CLASSROOM01/2009-12/2009 48 0 0 NON-ACADEMIC

110317 PROJECT MANAGEMENT - PROCESS - 110317 SELF-PACED01/2009-12/2009 3 3 COMBINABLE


110320 ASRX INSURANCE SCRIPTING (110320) CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

110324 MILLIMAN CARE GUIDELINES COURSE # 110324 CLASSROOM01/2009-12/2009 1 1 COMBINABLE


110326 PROJECT MANAGEMENT - PEOPLE SKILLS - 110326 SELF-PACED01/2009-12/2009 3 3 COMBINABLE


110355AETNA HEALTH INFORMATION ADVANTAGE - OVERVIEW (110355) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

110359 RBCO AHT REDUCTION REFRESHER (110359) CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

110395 SERIOUS REPORTABLE EVENTS (110395) SELF-PACED01/2010-12/2010 0.66 0 0 TOO FEW HOURS

110426 DENTAL BOOT CAMP TRAINING - 110426 CLASSROOM01/2009-12/2009 24 24 1.5


110428NACO AETNA ONE PREMIER CONCIERGE NEW HIRE TRAINING (110428) CLASSROOM

01/2009-12/2009 600 0 0 NON-ACADEMIC

110432 PM DU MILLIMAN ODT MODULES (110432) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

110452 NACO SRC WEB ENROLLMENT (110452) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

110463 PHARMACY PRECERT REFRESHER (110463) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

1104742009 2ND QUARTER PHL TRAINING PART 1 - NATURAL DISASTER (110474) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

110517 RBCO P08-7817A LIS SCREEN CHANGES 110517 CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

110535 RBCO CSMING/GEBAR FOR TELESALES (110535)CLASSROOM/SELF-



YearCourse Length

Applicable Hours

Credits Recommended


110538 LEARNING MAPS PHOENIX AZ (110538) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

110542ALTCS MEDICAL TRAINING #2 - PULMONARY (110542) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


110554 ALTCS BRAIN INJURY TRAINING (110554) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


110566NACO ACCOUNT MANAGEMENT SUMMER CAMP REFRESHER TRAINING (110566) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

110629 LEARNING MAPS, CHESTERFIELD, MO (110629) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

110637 *EAP AETNA ONE ETUMS 110637 CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

110640RBCO AETNA INDIVIDUAL MARKETS TTT (TRAD AND HMO) (110640) CLASSROOM

01/2009-12/2009 32 0 0 NON-ACADEMIC

110642AHC – CM BROWN BAG SESSION 1 – TARGET AND PARTICIPATION LEVEL (110642) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

110666 WOUND HEALING IN THE DIABETIC FOOT (110666) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


110707NUTRITION SUPPORT AND THE ONCOLOGY PATIENT (110707) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


110734 NACO TRAD CBS AWP & DRG REFRESHER (110734) CLASSROOM01/2009-12/2009 7 0 0 NON-ACADEMIC

110739LEARNING MAPS COACHES TRAINING NASHVILLE 110739 CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

110741 AETNA ONE ADVENTURE (110741) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

110763 DENTAL FAMILY OF PLANS CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

110795 PRIVACY BREACH REPORTING (110795) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

110808ALTCS 3RD MANDATORY MEDICAL TRAINING (110808) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


110813 RBCO MIDDLE MARKET REFRESHER (110813) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

110832RBCO BH CLAIM PROCESSORS COB REFRESHER (110832) CLASSROOM

01/2009-12/2009 20 0 0 NON-ACADEMIC

110890 MEDICARE CERTIFICATION (110890) CLASSROOM01/2009-12/2009 3 3 COMBINABLE


110912MSO MEDICARE E&B CENTER OF EXCELLENCE- PHASE 1 ENROLLMENT (110912) SELF-PACED

01/2010-12/2010 80 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


110913

DIALECTICAL BEHAVIORAL THERAPY (DBT), PERSONALITY DISORDERS AND INTEGRATED TREATMENT (110913) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


110932 SCM GLOBAL MATERNITY (110932) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

110938 BH CLINICAL TARGET TRAINING (110938) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

110942BAC -- 360 SERVICE TOOL AND ACTIVE ADVICE (110942) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

110958 BAC LUNCH AND LEARN DRG 10 AM (110958) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

110963 AGB NH CBS-CSR 07-13-09 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

110967 AGB NH SEATTLE CSR 07-27-09 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

111009FLEXIBLE SPENDING ACCOUNTS (FSA) PRODUCT TRAINING 111009 CLASSROOM

01/2010-12/2010 12 12 COMBINABLE


111026 TTT DENTAL FOR AETNA ONE (111026) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

111034 JAX DENTAL TEAM TIME (111034) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

111042 LEARNING MAPS NASHVILLE (111042) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

111048 LEARNING MAPS MEMPHIS (111048) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

111058GROUP SCHOOL - INTRODUCTION TO MEDICARE TRAINING CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE


111085 ASD INTEGRATION/MEA (111085) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

111091NASS - WINDSOR CUSTOMER CENTER SITE VISIT (111091) CLASSROOM

01/2009-12/2009 3.5 0 0 NON-ACADEMIC

111102 NACO ONLINE WEB CHAT (111102) CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

111106 NA UNDERWRITING NEW HIRE TRAINING (111106) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

111113 ROWING TO MI SUCCESS USING OARS - 111113 SELF-PACED01/2010-12/2010 0.16 0 0 TOO FEW HOURS

111115 RBCO FSA ORTHO CLAIMS TRAINING (111115) CLASSROOM01/2009-12/2009 24 24 COMBINABLE


111125RETIREE SOLUTIONS STRATEGY AND PRODUCT OVERVIEW (111125) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


111139E2I - ELECTRONIC TO IMAGE PROCESSES AND WORKFLOW FOR DENTAL (111139) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

111140INTRODUCTION TO THE CONTRACT PRICING SYSTEM (111140) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

111171 AQC DENTAL TRAINING - PART 1 - 111171 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

111175 AQC DENTAL TRAINING - PART 2 - 111175 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

111184CARE MANAGEMENT OF BIPOLAR DISORDER (111184) SELF-PACED

01/2009-12/2009 2 2 COMBINABLE


111201 NACO SRC LUMINX INQUIRY TRAINING (111201) SELF-PACED01/2009-12/2009 4 0 0 NON-ACADEMIC

111208 CANCELLED.... CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

111229 ALTCS FLU PROJECT TRAINING (111229) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE


111238BH 2009 ASD/BENEFIT REFRESHER TRAINING (111238)


01/2009-12/2009 1.5 0 0 NON-ACADEMIC

111251 PCC TRAINING FOR P&C REPS (111251) CLASSROOM01/2009-12/2009 280 0 0 NON-ACADEMIC

111274CT MEDICAID LEADERSHIP TEAM BUILDING (111274) CLASSROOM

01/2009-12/2009 14 14 COMBINABLE


111284 ONECARD FOR NACO (111284) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

111286

UNDERSTANDING AND APPLYING NATIONAL AND AETNA PROPRIETARY DURATION BENCHMARK GUIDES (111286) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

111293PROVIDER SERVICES REFERRAL TRAINING (111293) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

111296 MSW TO ASD TRAINING (111296) SELF-PACED01/2010-12/2010 12 0 0 NON-ACADEMIC

111299NACO SRC HOME DEPOT TRAINING ALL PHASES (111299) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

111300 GOODHEALTH CBS NEW HIRE TRAINING CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

111308CM SIMULATION - FLEX CORONARY ARTERY DISEASE (CAD) CASE STUDY (111308) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

111311CM SIMULATION - NEONATAL INTENSIVE CARE UNIT (NICU) CASE STUDY (111311) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

111313 CM SIMULATION - ASTHMA CASE STUDY (111313) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


111325SERVICECENTER KNOWLEDGE MANAGEMENT (111325) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

111336 NACO MEDICARE REFRESHER (111336)CLASSROOM/SELF-


111338AETNA SPECIALTY PHARMACY (ASRX) NEW HIRE (111338) CLASSROOM

01/2010-12/2010 280 0 0 NON-ACADEMIC

111399 RBCO TRAIN THE TRAINER INTRO TBT (111399) SELF-PACED01/2009-12/2009 3 3 COMBINABLE


111403CLAIM READINESS E2E PROCESS TIMELINE TBT (111403) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

111409UPWARD BOUND SENIOR CUSTOMER SERVICE REPRESENTATIVE MENTORING PROGRAM (111409)


01/2009-12/2009 70 0 0 NON-ACADEMIC

111419NA PSS- TRADITIONAL AR NEW POLICY/REFRESHER TRAINING (111419) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC

111431 KA WEB INTELLIGENCE XI 3.1 – GETTING STARTED SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

111441PHARMACY LEADERSHIP SERIES - MANAGING PERFORMANCE, KANSAS CITY, MISSOURI (111441) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


111451 LEARNING MAPS NH (111451) CLASSROOM01/2009-12/2009 6 0 0 NON-ACADEMIC

111488RBCO 2010 MEDICARE OPEN ENROLLMENT (111488) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

111491 PHARMACY DRUG INFORMATION INQUIRY (111491) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

111533 NACO SRC CREDIT CARD CLASS (111533) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

111575AETNA MEDICARE EXTENDED SERVICE AREA (111575) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

111576AETNA ONE PRODUCTS PROGRAMS AND BENEFIT OVERVIEW (111576) SELF-PACED

01/2010-12/2010 5.5 0 0 NON-ACADEMIC

111582 RBCO SPECIALTY RECALCULATION TRAINING SELF-PACED01/2009-12/2009 24 0 0 NON-ACADEMIC

111608APPEALS 101 FOR CUSTOMER SERVICE - PRE-TEST (111608) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

111609APPEALS 101 FOR CUSTOMER SERVICE - POST-TEST (111609) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

111621 MANAGING YOUR FINANCIAL FUTURE (111621) CLASSROOM01/2009-12/2009 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


111725INTRODUCTION AND OVERVIEW OF CMS – TEST OUT OPTION (111725) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

111725INTRODUCTION AND OVERVIEW OF CMS – TEST OUT OPTION (111725) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

111733 MOD ASSISTANCE TRAINING (111733) CLASSROOM01/2009-12/2009 32 0 0 NON-ACADEMIC

111751MERCY CARE - CULTURAL COMPETENCY PART 1 (111751) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

111756MERCY CARE - CULTURAL COMPETENCY PART II (111756) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

111757MERCY CARE - CULTURAL COMPETENCY PART III (111757) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

111761TRAINING PARTICIPATION REPORTS DEMONSTRATION SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

111766 NA LEADERSHIP STRATEGIC SUMMIT (111766) CLASSROOM01/2009-12/2009 18 0 0 NON-ACADEMIC

111769NACO SRC HOME DEPOT 2010 OPEN ENROLLMENT TRAINING (111769) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

111779OVERVIEW OF NCQA MBHO ACCREDITATION (111779) SELF-PACED

01/2010-12/2010 0.41 0 0 TOO FEW HOURS

111781AETNA ONE - FIRST IMPRESSION TREATMENT - FIT (111781) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

111784AETNA ONE FIRST IMPRESSION TREATMENT - FIT (111784) CLASSROOM

01/2010-12/2010 2.5 0 0 NON-ACADEMIC

111785RBCO MML TEAM LEADER VIGNETTE - AUGUST 2009 (111785) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

111801 AGB-CONFLICT RESOLUTION (111801) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


111802 SMARTSOURCE (111802) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS

111853MAKE A DARN-COMMITMENT FOR MI SUCCESS-111853 SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

111863 CONTROLLING STATE MASTERY TEST (#111863) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

111869 IHD SPOTLIGHT (COURSE# 111869) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

111881COMPLIANCE AS A CORE COMPETENCY OVERVIEW FOUNDATIONAL (111881) CLASSROOM

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

111912EMPLOYEE RELATIONS: EMPLOYEE ENGAGEMENT IN A NON-UNION SETTING (111912) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


111914AGB-MARKET POSITIONING CERT. DEEP DIVE CALL (111914) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

111933 AGB - STRATEGIC COACHING (111933) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


111939DPCI MEDICAL MANAGEMENT REPORTING ON POTENTIAL QUALITY OF CARE CONCERNS (111939) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

1119582010 ANNUAL ENROLLMENT BENEFITS TRAINING (111958) SELF-PACED

01/2009-12/2009 0.2 0 0 TOO FEW HOURS

111965LEARNING MAPS ACTIVEHEALTH HDMS CHANTILLY VA (111965) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

112023 CONTROLLING STATE (112023) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS

112037MERCY CARE - MEMBER SERVICES NEW HIRE (112037) CLASSROOM

01/2009-12/2009 80 0 0 NON-ACADEMIC

112039MERCY CARE - PROVIDER RELATIONS NEW HIRE (112039) CLASSROOM

01/2009-12/2009 48 0 0 NON-ACADEMIC

112040 MERCY CARE - APPEALS NEW HIRE (112040) CLASSROOM01/2009-12/2009 40 0 0 NON-ACADEMIC

112066RBCO ASD TRAINING FOR THE TRADITIONAL COB TEAM (112066) SELF-PACED

01/2009-12/2009 6 0 0 NON-ACADEMIC

112069LEARNING MAPS ACTIVEHEALTH HDMS BEACHWOOD OH (112069) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

112071MERCY CARE - ARIZONA ADMINISTRATIVE CODE (112071) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


112072MERCY CARE - ARIZONA’S REVISED STATUTES (112072) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


112082LEARNING MAPS ACTIVEHEALTH HDMS CHICAGO IL (112082) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

112095LEARNING MAPS ACTIVEHEALTH HDMS GREENWOOD VILLAGE CO (112095) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

112099 ALTCS CULTURAL DIVERSITY TRAINING (112099) CLASSROOM01/2009-12/2009 1.5 1.5 COMBINABLE HUMANITIES

112111 CANCER SURVIVORSHIP (#112111) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


112118NACO TRAD CBS - AWP REFRESHER TRAINING (112118) SELF-PACED

01/2010-12/2010 6.5 0 0 NON-ACADEMIC

112119NACO TRAD CBS HOSPITAL REFRESHER TRAINING (112119) SELF-PACED

01/2009-12/2009 8 0 0 NON-ACADEMIC

112133LEARNING MAPS ACTIVEHEALTH HDMS ROLLING MEADOWS IL (112133) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


112148 RBCO CONNECTIVITY FOR SRC 112148 SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

112154PRECERT IQA RENTAL PASSIVE REFRESHER (112154) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

112159PRECERT IQA PLAN SPONSOR TOOL REFRESHER (112159) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

112172BRIEFING TABLE STAKES: ANTE INTO THE GAME - 112172 SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

112197 STRATEGIC BROKER MANAGEMENT (112197) CLASSROOM01/2009-12/2009 12 12 COMBINABLE


112258MENTAL HEALTH PARITY AND ADDICTION EQUITY ACT OF 2008 (MHPAEA) OVERVIEW (112258) SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

112259 TRICARE RHCM NEW HIRE SCM (112259) CLASSROOM01/2009-12/2009 16 16 1


112268 CONSULTATIVE SOLUTIONS (112268) CLASSROOM01/2009-12/2009 12 12 COMBINABLE


112272 CONSULTATIVE SOLUTIONS PART II (112272) CLASSROOM01/2009-12/2009 4 4 COMBINABLE


112281CLAIM READINESS E2E PROCESS TIMELINE TBT (112281) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

112284

BAC - CEU BIPOLAR DEPRESSION: ACCURATE DIAGNOSIS AND EVIDENCE-BASED TREATMENT (112284) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

112294 KNOWLEDGE CHECK - WEEK ONE (112294) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

112299 INTERPRETING AETNA REPORTING DATA (112299) CLASSROOM01/2009-12/2009 4 0 0 NON-ACADEMIC

112302NACO INDEPENDENT PHYSICIAN ASSOCIATION (IPA) TRAINING (112302)


01/2009-12/2009 4 0 0 NON-ACADEMIC

112314 MEMBER PAYMENT ESTIMATOR (112314) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

112327DEFINING AND DELIVERING THE SELECT ACCOUNT VALUE PROPOSITION (112327) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

112328EXTENSION OF BENEFITS - ANNUAL REFRESHER TRAINING (112328) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

112343LEARNING MAPS ACTIVEHEALTH HDMS NEW YORK NY (112343) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

112346PSC TRAINING WISH LIST – POA INDICATOR (112346) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


112417PERSONALIZED URL (PURL) CAMPAIGN 2009 (112417) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

112421 NACO PSL BH PARITY TRAINING (112421) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

112423NACO SRC ADJUDICATION REFRESHER TRAINING (112423) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

112435EFFECTIVELY POSITIONING AETNA RENEWALS (112435) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

112438 RBCO - EZLINK BILLING & ENROLLMENT (112438) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

112468 SELECT ACCOUNT STRATEGY SESSION (112468) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

112495 RBCO PLAN SPONSOR MODULE TRAINING SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

112498KEY ACCOUNT PRESENTATION WORKSHOP (112498) CLASSROOM

01/2009-12/2009 8 8 0.5


112532BASIC DENTAL PRODUCT AND NETWORK OVERVIEW - 112532


01/2009-12/2009 1.5 0 0 NON-ACADEMIC

112535 AETNA ONE OVERVIEW (112535) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

112560NACO AETNA ONE PREMIER CBS NEW HIRE TRAINING (112560) CLASSROOM

01/2009-12/2009 600 0 0 NON-ACADEMIC

112572DIABETES MELLITUS PART 1 GRAND ROUND SESSION CERTIFICATE (112572) SELF-PACED

01/2010-12/2010 0.16 0 0 TOO FEW HOURS

112580 AUTOCODER (112580) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

112586PSC SPECIALIZED GOLDEN HOUR - NETWORK TOPICS (112586) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

112614 ACTIVEHEALTH CM-CCM UPDATE (112614) SELF-PACED01/2009-12/2009 0.33 0 0 TOO FEW HOURS

112623AETNA BEHAVIORAL HEALTH COMPLIANCE CLINIC (112623) SELF-PACED

01/2010-12/2010 3 0 0 NON-ACADEMIC

112624 MEDICARE ENROLLMENT (112624) SELF-PACED01/2009-12/2009 3 3 COMBINABLE


112635EMO TO FLEX MANAGED CARE HEALTH PLANS (MCHP) PRE-REQUISITE (112635) CLASSROOM

01/2009-12/2009 24 0 0 NON-ACADEMIC

112641 MANAGING VIRTUAL MEETINGS (112641) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


112666URAC PHARMACY BENEFIT MANAGEMENT STANDARDS (112666) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


112674 PHL CROSS-FUNCTIONAL TRAINING (112674) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

112680 CLAIM SCRIPTING: LEVEL OF CARE (112680) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

112683 REFEEDING SYNDROME (112683) CLASSROOM01/2009-12/2009 1.25 1.25 COMBINABLE


112686MEDICARE CROSS OVER CLAIMS TRAINING UPDATE (112686) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

112725BEHAVIORAL HEALTH INTERMEDIATE MOTIVATIONAL INTERVIEWING (112725) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


112737

EATING DISORDERS: MOVING FROM DISCONNECTION TO BETTER CONNECTION IN EVALUATING AND MOTIVATING PATIENTS AND FAMILIES FOR CHANGE IN RECOVERY (112737)


01/2009-12/2009 2 2 COMBINABLE


112763RBCO INDIVIDUAL CLAIMS PROCESSING REFRESHER (112763) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

112767PSC TRAINING WISH LIST - TRAD SCM/POIN (112767) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

112768PSC TRAINING WISH LIST - HMO SCM HOSPITAL (112768) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

112771NACO- CA HMO TO TRADITIONAL WEB CCI HIGH LEVEL OVERVIEW (112771) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

112774NACO- CA HMO TO TRADITIONAL MEA MEMBER INQUIRY HIGH LEVEL OVERVIEW (112774) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

112788SE/SW BEST PRACTICE STEERAGE: PHYSICIAN CONTRACTING (112788)


01/2010-12/2010 1.5 0 0 NON-ACADEMIC

112795 RBCO EFFECTIVE DECISION MAKING (112795) SELF-PACED01/2009-12/2009 3.5 0 0 NON-ACADEMIC

112833 AST CLAIM INTERPRETATION (112833) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

112840 PXR TEST OF BT FOR AH AUDIENCE 112840 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

112846NACO FIRST IMPRESSION TREATMENT - FIT (112846) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

112864NORMS BASED FEEDBACK - RBCO CONFERENCE 2009 (112864) SELF-PACED

01/2009-12/2009 3.5 3.5 COMBINABLE


112895 RBCO ADVANCED WRITING SKILLS (112895)CLASSROOM/SELF-


112918 ALTCS MEDICAL TRAINING - "THE HEART" (112918) CLASSROOM01/2009-12/2009 2 2 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


112986 VIRTUAL FACILITATION (112986) CLASSROOM01/2010-12/2010 2 2 COMBINABLE


112999RBCO MML MANAGER'S VIGNETTE - SEPTEMBER 2009 (112999) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

113002

NAVIGATING THROUGH THE PRE-CONTEMPLATION AND CONTEMPLATION STAGES OF CHANGE - 113002 SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

113041LEADERSHIP DEVELOPMENT PROGRAM KICKOFF - 113041 CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


113047PARENTING TEENS: BEYOND PRAISE AND PUNISHMENT (113047) CLASSROOM

01/2009-12/2009 1 1 COMBINABLE


113058RBCO MML TEAM LEADER'S VIGNETTE - SEPTEMBER 2009 (113058) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

113084 AGHP TRICARE - NEW HIRE REFRESHER (113084) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

113087VERINT SUPERVISOR AND MANAGER TRAINING (113087) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

113118 RBCO CREATIVITY IN TRAINING 113118 SELF-PACED01/2009-12/2009 10 0 0 NON-ACADEMIC

113124 PXR REMINDER TESTG SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

113124 PXR REMINDER TESTG SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

113125RBCO BRAIN-BASED LEARNING THEORY TBT (113125) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


113132 ALTCS STRESS MANAGEMENT TRAINING (113132) CLASSROOM01/2009-12/2009 2 2 COMBINABLE


113137ALTCS STRESS MANAGEMENT II - BEYOND THE BASICS TRAINING (113137) CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE


113143 STRATEGIC PLAN SPONSOR SOLUTIONS (113143) SELF-PACED01/2009-12/2009 0.16 0 0 TOO FEW HOURS

113144 PLAN SPONSOR PROCESS INTEGRITY (113144) SELF-PACED01/2009-12/2009 0.25 0 0 TOO FEW HOURS

113145COMMUNICATION, TRAINING & REPORTING (113145) SELF-PACED

01/2010-12/2010 0.08 0 0 TOO FEW HOURS

113147 CONTRACTING PROCESS IMPROVEMENT (113147) SELF-PACED01/2009-12/2009 0.08 0 0 TOO FEW HOURS

113148 STANDARDS MANAGEMENT UNIT (SMU) (113148) SELF-PACED01/2009-12/2009 0.08 0 0 TOO FEW HOURS

113164 RBCO COB SPECIALTY TRAINING (113164) SELF-PACED01/2009-12/2009 8 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


113166RBCO FIRST DATA HEALTHCARE CARD WEBSITE (113166) CLASSROOM

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

113168 RBCO NON RENEWAL TEMP TRAINING (113168) CLASSROOM01/2009-12/2009 72 0 0 NON-ACADEMIC

113199NATIONAL ACCOUNTS STRATEGY WEBINAR ROLL OUT PREP SESSION CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

113227RBCO INDIVIDUAL GEMS ACCOUNT RECEIVABLES (113227) SELF-PACED

01/2010-12/2010 80 0 0 NON-ACADEMIC

113238 ELECTRONIC TO IMAGE (113238) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

113244 MEDICARE SOLD SUBMISSION TRAINING - 113244 CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

113245NATIONAL ACCOUNT STRATEGY IN ACTION SESSION (113245) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

113273 CLAIM CHECK 8.5 TUTORIAL (113273) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

113277ALTCS ALZHEIMER'S CARE PATH OVERVIEW TRAINING (113277) CLASSROOM

01/2009-12/2009 2.5 2.5 COMBINABLE


113285ALTCS ALZHEIMER'S CARE PATH TRAINING PART II - EARLY STAGES OF ALZHEIMER'S (113285) CLASSROOM

01/2009-12/2009 2.5 3.5 COMBINABLE


113294 CLAIM CHECK 8.5 TUTORIAL (#113294) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

113304

MENTAL HEALTH PARITY AND ADDICTION EQUITY ACT OF 2008 (MHPAEA) OVERVIEW SRC ONLY (113304) SELF-PACED

01/2010-12/2010 0.16 0 0 TOO FEW HOURS

113328 RBCO ADVANCED LEARNING THEORY (113328) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

113374RBCO MEDICARE BILLING AND INVOICE TRAINING (113374) CLASSROOM

01/2010-12/2010 72 0 0 NON-ACADEMIC

113382 BAC ATV TRAINING AND ASSESSMENT (113382) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

113383BAC-BRUNCH AND LEARN- VALVE REPLACEMENT (113383) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

113391AETNA COMMUTER BENEFITS (ACB) FILE SPECIFICATIONS OVERVIEW (113391)


01/2010-12/2010 1.5 0 0 NON-ACADEMIC

113393 BAC HP CSR TRAINING 3 FOR ADAM (113393) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

113394RBCO COB REFRESHER TRAINING FOR CSRS (113394) SELF-PACED

01/2009-12/2009 3 0 0 NON-ACADEMIC

113395 BAC HP CSR TRAINING 4 FOR ADAM (113395) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


113396 BAC HP CSR TRAINING HC FOR ADAM (113396) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

113398 BAC HP INTAKE TRAINING HC FOR ADAM (113398) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

113406 EXPLAINING R AND C TO CONTACTS (113406) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

113410CM SIMULATION - PEDIATRIC ATRIAL SEPTAL DEFECT (ASD) CASE STUDY (113410) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

113411CM SIMULATION NEONATAL INTENSIVE CARE UNIT (NICU) APNEIC NEWBORN CASE STUDY (113411) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

113412CM SIMULATION MEDICARE DIABETES CASE STUDY (113412) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

113413CM SIMULATION BACK INJURY CASE STUDY (113413) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

113415 APLC PHASES 1-7 (113415) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

113452 CRYSTAL REPORTS 2008 - 113452 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

113463 SALARY DATA INTELLIGENCE (113463) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

113481FEDERAL EMPLOYEES HEALTH BENEFITS PROGRAM (113481) SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

113489WHAT'S NEW IN ASD - NOVEMBER RELEASE TRAINING COMMUNICATION (113489) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

113500RBCO MEDICARE CSR REFRESHER TRAINING RX COPAYS & CAPITATION (113500) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

113512AETNA ONE DIFFERENTIATED SERVICE EXPERIENCE 113512 SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

113516 AENTA BH ONE RECOVERY OVERVIEW (113516) CLASSROOM01/2010-12/2010 1.5 0 0 NON-ACADEMIC

113519SMART FRONT END - RHCM TRICARE NETWORK (113519)


01/2009-12/2009 1.5 0 0 NON-ACADEMIC

113525 AETNA ONE TRAINING - NA UW & SS 113525 SELF-PACED01/2009-12/2009 3 0 0 NON-ACADEMIC

113539 ASG WELLNESS SOLUTIONS TRAINING PROGRAM SELF-PACED01/2009-12/2009 6 0 0 NON-ACADEMIC

113541MEDICARE SOLD SUBMISSION TRAINING - MUTUALIZING RATES (113541) SELF-PACED

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

113547PSC TRAINING WISH LIST - TRAD NATIVE ACAS SCREENS (113547) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


113557 AGB GENELCO CBS TRAINING CLASSCLASSROOM/SELF-


113560 ASM TO ISM CROSS TRAINING (113560) CLASSROOM01/2009-12/2009 3 0 0 NON-ACADEMIC

113569 AETNA ONE TRAINING FOR DENTAL CSRS (113569)CLASSROOM/SELF-


113577RBCO ASD ACCUMULATORS/NAVIGATION TRAINING (113577) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

113580 FSA NEW HIRE TRAINING 113580 CLASSROOM01/2009-12/2009 14 0 0 NON-ACADEMIC

113583 AUTOCODER (113583) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

113585PSC AND CG&A AUDIT PREPAREDNESS 101 (113585) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

113619RBCO MEDICARE 2010 PLAN CHANGE TRAINING (113619) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

113634DIABETES MELLITUS PART 2 GRAND ROUNDS CERTIFICATION SESSION (113634) SELF-PACED

01/2010-12/2010 0.16 0 0 TOO FEW HOURS

113652 RBCO HMO CLAIMS REFRESHER TRAINING (113652) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

113654ASAM GUIDELINES FOR CARE MANAGEMENT (113654)


01/2009-12/2009 2 0 0 TOO FEW HOURS

113666NACO- PSL REFRESHER TRAINING: QUALITY REVIEW (113666) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

113715 AHM LEARNING MAP ONLINE SESSION 113715 SELF-PACED01/2009-12/2009 2 0 0 NON-ACADEMIC

113750RBCO CA IPA REVIEW FOR NEW ALBANY CSR/SCS (113750) SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

113751 IHD UPDATE (COURSE #113751) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

113785PROVIDING APPROVALS USING IBM RATIONAL CLEARQUEST (113785) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

113786

REQUESTING REVIEWS AND ELECTRONIC SIGNATURES USING IBM RATIONAL CLEARQUEST (113786) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

113793 BH AETNA ONE TRAINING (113793)CLASSROOM/SELF-


113795RBCO MEDICARE LIS OUTBOUND CALL TRAINING (113795) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

113796RBCO MEDICARE SERVICE CONSULTANT TRAINING (113796) CLASSROOM

01/2009-12/2009 24 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


113802AETNA STUDENT HEALTH - MOD CROSS TRAINING (113802) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

113821DEDICATED & DESIGNED CUST SERV NUMBERS WORKFLOW (113821) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

113824 LEARNING MAPS IRELAND (113824) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

113834 NEWACTIVITY__20091019CLASSROOM/SELF-


113836 LOCKHEED MARTIN HEALTHWORKS (113836)CLASSROOM/SELF-


113850NACO SRC CS HIPAA/VALIDATION TRAINING (113850) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

113863NATIONAL ACCOUNTS BILLING - MENTOR TRAINING (113863) CLASSROOM

01/2009-12/2009 2 2 COMBINABLE


113879ETHICS, EMOTIONS & VALUES - WHY WE DON’T ALWAYS FOLLOW THE RULES (113879)


01/2009-12/2009 3 3 COMBINABLE HUMANITIES

113882 EWM/ACAS TRAINING (113882) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

113889TASK MANAGEMENT VS. CLAIM MANAGEMENT (113889) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

113892CONTRACT ANALYSIS POLICY AND WORKFLOW (113892)


01/2009-12/2009 1.5 0 0 NON-ACADEMIC

113901 CLAIMSXTEN SYSTEM ENHANCEMENT (113901) SELF-PACED01/2010-12/2010 1.25 0 0 NON-ACADEMIC

113903RBCO 1:1 TRAINING/COACHING 1ST QUARTER 2010 (113903) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

113918RBCO MML MANAGER VIGNETTE - OCTOBER 2009 (113918) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

113919RBCO MML TEAM LEADER VIGNETTE - OCTOBER 2009 (113919) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

113921 SKILLS SIMPLIFICATION BROWN BAG (113921) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

113934 ABOVEHEALTH UPGRADE TUTORIAL (113934) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

113935 THE VALUE OF EAP IN MANAGING CARE (113935)CLASSROOM/SELF-

PACED01/2009-12/2009 2 2 COMBINABLE


113967AETNA ONE HEALTH CONCIERGE CERTIFICATION-PHASE 1 (113967) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS


01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


113968 FILE TRACKER TRAINING 113968 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

113971 LIVE OFFICE XI 3.1 - 113971 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

113976 WEBINTELLIGENCE XI 3.1 - 113976 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

113983 CCG - YOUR PARTNER IN SUCCESS (#113983) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

114003 CLEAR CLAIM CONNECTION TUTORIAL (#114003) SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

114010PSC TRAINING WISH LIST - PROVIDER VALIDATION (114010) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

114011PSC TRAINING WISH LIST - TRAD MCM REVIEW (114011) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

114012PSC TRAINING WISH LIST - TRAD NATIVE ACAS ACCUMULATORS (114012) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

114015RBCO EXECUTIVE MEDICAL REFRESHER FOR CSR, CSC CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

1140412009 DPCI COMPLAINTS GRIEVANCE & APPEALS REFRESHER TRAINING 114041 CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

114065 COB WITH MEDICARE (114065) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

114072RBCO VIANT REFRESHER TRAINING FOR CBS (114072) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

114081AETNA ANTI-BOYCOTT REPORTING REQUIREMENTS COMPLIANCE TBT (#114081) SELF-PACED

01/2010-12/2010 0.33 0 0 TOO FEW HOURS

114093ORACLE RX HISTORY SCREEN ENHANCEMENTS (FEBRUARY 2010 RELEASE) (114093) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

114121ALTCS GBS (GUILLAIN-BARRE SYNDROME) 101 TRAINING (114121) CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE


114136 ADAAA REVIEW FOR DISABILITY (114136) SELF-PACED01/2009-12/2009 1 1 COMBINABLE


114165RBCO ASD TRAINING FOR THE HMO COB TEAM (114165) SELF-PACED

01/2009-12/2009 5.25 0 0 NON-ACADEMIC

114213RBCO MEDICARE RETROACTIVE REVIEW PROCESS (114213) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

114277 ANNUITIES OVERVIEW CLASSROOM01/2009-12/2009 1 2 COMBINABLE


114295 COMPLIANCE AS A CORE COMPETENCY (114156) SELF-PACED01/2010-12/2010 0.15 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


114308CPS: CREATING A FACILITY CONTRACT ANALYSIS (114308)


01/2009-12/2009 1.5 0 0 NON-ACADEMIC

114323 HOLI-DAZE SURVIVAL (114323) CLASSROOM01/2009-12/2009 0.01 0 0 TOO FEW HOURS

114337OE TRAINING - NOVEMBER 2009 - PROVIDER HELP LINE (114337) SELF-PACED

01/2009-12/2009 0 0 0 NON-ACADEMIC

114341AETNA BH FEDERAL MENTAL HEALTH PARITY TRAINING (114341) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

114373PROACTIVE DISCHARGE PLANNING - MODULE 1 (114373) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


114379 RBCO MAKING LEARNING ENGAGING (114379) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


114381 LEARNING MAPS DALLAS - COURSE 114381CLASSROOM/SELF-


114389 ABH AFTER HOURS CLAIMS CLINIC (114389)CLASSROOM/SELF-


114392COMMUNICATION IMPROVEMENT WORKSHOP (114392) CLASSROOM


114404READY, SET, LAUNCH: BRIEFINGS AS THE LAUNCH POINT TO FUTURE OPPORTUNITIES - 114404 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

114406PROACTIVE DISCHARGE PLANNING MODULE 1 MASTERY TEST (114406) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

114407 PREVENTING DIABETES (114407) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


114432 SIMPLICITY REGULATOR/OVERVIEW - #114432 CLASSROOM01/2009-12/2009 0.5 0 0 TOO FEW HOURS

114450WEBLAYERS OVERVIEW AND DEMONSTRATION (114450) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

114474RBCO TPI SESSION (TOTAL PROCESS IMPROVEMENT) (114474) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

114479 RBCO CLAIM/CALL SOFTLANDING (114479) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

114485 RBCO END TO END (114485) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

114487 RBCO FCR (114487) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

114488 RBCO QUALITY REVALIDATION (114488) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS


01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended



01/2010-12/2010 1 0 0 NON-ACADEMIC

114579 MANILA CSP DENTAL MACRO TRAINING 114579 CLASSROOM01/2010-12/2010 3 0 0 NON-ACADEMIC

114777 FRAUD AWARENESS - 2009 - 114777 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

114827RBCO CBS REFRESHER HIGH DOLLAR CLAIMS (114827) SELF-PACED

01/2009-12/2009 2 0 0 NON-ACADEMIC

114850NACO QUICKBASE PARTICIPATION REPORTS (114850) CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

114853 NACO AETNA ONE BASIC FSA TRAINING (114853) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

114855ASD TRAINING FOR DENTAL PHONE CONTINGENCIES (114855) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

114865WEEKLY Q&A SESSION FOR RECENTLY TRAINED DENTAL PHONE CONTINGENCIES (114865) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

114877RBCO CCR ROUTE DECISION TOOL SPECIALTY TRAINING (114877) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

114878CCR ROUTE DECISION TOOL SPECIALTY TRAINING (114878) CLASSROOM

01/2009-12/2009 4 0 0 NON-ACADEMIC

114896

SIMPLICITY REGULATOR: DATA CALLS, REGULATORY EXAMS AND INQUIRIES - (114896)-12/9/09 CLASSROOM

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

114902BANK OF AMERICA TRAINING FOR EXISTING AETNA ONE DENTAL CSR'S (114902) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

114908WKAB RELEASE OVERVIEW SESSION FOR LTD UPDATES 11-18-09 (114908)


01/2009-12/2009 1 0 0 NON-ACADEMIC

114914WKAB RELEASE OVERVIEW SESSION FOR STD UPDATES 11-19-09 (114914)


01/2009-12/2009 1 0 0 NON-ACADEMIC

114935AETNA ONE CULTURAL TRAINING - AETNA INC. AND JCPENNEY (114935) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

114958 RBCO ASD OPTIMIZATION STREAMLINING (114958) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

114961AETNA CLINICAL COMMUNITY GRAND ROUNDS - DIABETES MELLITUS PART 3 (114961) SELF-PACED

01/2010-12/2010 0.16 0 0 TOO FEW HOURS

114992RBCO IPSO DENTAL PLAN SET UP PREWORK TBT (114992) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

115006RBCO MEDICARE ORAL GRIEVANCE/TARGET REFRESHER (115006) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

115066 LEARNING MAP ONLINE SESSION - 111418 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


115067 LEARNING MAP ONLINE REFERENCE (111372) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

115068 AHM LEARNING MAP ONLINE REFERENCE 113716 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

115070 LIVE MEETING TRAINING FOR L&P (115070)CLASSROOM/SELF-



115091RBCO EVALUATION: PRE-COURSE TBT FOR SKILL CHECKS, TESTS AND MORE (115091) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

115094ILINCTM TECHNOLOGY; SESSION ONE – INTRODUCTION TO ILINCTM (115094) CLASSROOM

01/2009-12/2009 1.5 1.5 COMBINABLE


115095ILINCTM TECHNOLOGY; SESSION TWO – SETTING UP A SESSION (115095) SELF-PACED

01/2009-12/2009 1.5 2.5 COMBINABLE


115096ILINCTM TECHNOLOGY; SESSION THREE - SETTING UP AN INSTANT SESSION (115096) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

115097ILINCTM TECHNOLOGY; SESSION FOUR - TROUBLE SHOOTING (115097) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


115098ILINCTM TECHNOLOGY; SESSION FIVE – MASTER CERTIFICATION (115098) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

115115 E-VERIFY TRAINING FOR I-9 CHAMPIONS (115115) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

115133 LOA NEW HIRE TRAINING (MAINE) - (115133) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC

115146 LOA NEW HIRE TRAINING (115146) CLASSROOM01/2009-12/2009 8 0 0 NON-ACADEMIC



115170ABOVEHEALTH PRIOR AUTH NURSE TUTORIAL (#115170) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

115196 DRG OVERVIEW FOR CASE MANAGERS CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

115201 H1N1 LUNCH & LEARN SESSION (115201) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

115220ACTIVEHEALTH MANAGEMENT - HIPAA 2009 REVIEW AND UPDATE (115220) SELF-PACED

01/2009-12/2009 0.41 0 0 TOO FEW HOURS

115224 DIABETES & NUTRITION (115224) CLASSROOM01/2009-12/2009 1 1 COMBINABLE


115225RBCO MAILING RESIDENTIAL ADDRESS PROCESSING (115225) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


115232ACTIVEHEALTH MANAGEMENT - HIPAA UPDATE 2009 (115232) SELF-PACED

01/2009-12/2009 0.41 0 0 TOO FEW HOURS

115264PM DU DRG OVERVIEW FOR PATIENT MANAGEMENT SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC

115270AETNA LEARNING CENTER - TIPS AND TRICKS (115270) CLASSROOM

01/2009-12/2009 0 0 0 TOO FEW HOURS

1152733RD QUARTER MEDICARE CROSSOVER CLAIMS - UPDATE (115273) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

115274HEALTH SAVINGS ACCOUNT FOUNDATIONAL CLINIC (115274)


01/2009-12/2009 0 0 0 TOO FEW HOURS

115282 AETNA VIRTUAL WELLNESS CENTER (115282) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

115285 TOOLBOOK OVERVIEW (LINKS) (115285) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

115289

PSC TRAINING WISH LIST - HMO NATIONAL ADVANTAGE PROGRAM (NAP) - PASSIVE NETWORKS (115289) SELF-PACED

01/2009-12/2009 0.75 0 0 TOO FEW HOURS

115310ARXHD PAYMENT CARD INDUSTRY MAIL ORDER DELIVERY QUICK SALES ORDER FORM (115310) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115311ARXHD PAYMENT CARD INDUSTRY ACCOUNTS RECEIVABLE LINE PAYMENT (115311) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115312 ROLLING WITH RESISTANCE - 115312 SELF-PACED01/2010-12/2010 0.16 0 0 TOO FEW HOURS

115313ARXHD PAYMENT CARD INDUSTRY ACCOUNTS RECEIVABLE TRANSACTIONS SCREEN (115313) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115314ARXHD PAYMENT CARD INDUSTRY ORDER ENTRY (115314) SELF-PACED

01/2009-12/2009 0.5 0 0 TOO FEW HOURS

115317ARXHD PAYMENT CARD INDUSTRY ADD NEW CREDIT CARD FROM EBUSINESS (115317) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115326 NACO SRC CSR BENEFIT QUOTING (115326) CLASSROOM01/2009-12/2009 2.5 0 0 NON-ACADEMIC

115366

AETNA HEALTH CONNECTIONS MEDICAL MANAGEMENT - FLEXIBLE MEDICAL MODEL (115366) CLASSROOM

01/2010-12/2010 3 0 0 NON-ACADEMIC

115366

AETNA HEALTH CONNECTIONS MEDICAL MANAGEMENT - FLEXIBLE MEDICAL MODEL (115366) CLASSROOM

01/2009-12/2009 3 0 0 NON-ACADEMIC

115373 INTRODUCTION TO AHCCCS (#115373) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

115382PSC SPECIALIZED GOLDEN HOUR - SMART FRONT END (115382) SELF-PACED

01/2009-12/2009 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


115468RBCO DRAFT ACTION REQUEST TRAINING (DAR) STOP PAY & REISSUE (115468) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

115541AUTOMATION TRAINING FOR CUSTOMER SERVICE REPRESENTATIVES (115541) SELF-PACED

01/2010-12/2010 0.33 0 0 TOO FEW HOURS

115544 HSA ENROLLMENT (115544) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


115545AUTOMATION TRAINING FOR CLAIM BENEFIT SPECIALISTS (115545) SELF-PACED

01/2010-12/2010 0.33 0 0 TOO FEW HOURS

115546 HSA REGULATION OVERVIEW (115546)CLASSROOM/SELF-



115549 HSA SYSTEMS OVERVIEW (115549)CLASSROOM/SELF-



115551 HSA INVESTMENTS OVERVIEW (115551) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


115571 PM DU LONG TERM ACUTE CARE (LTACH) (115571) CLASSROOM01/2009-12/2009 1.5 0 0 NON-ACADEMIC

115584HORIZON- GET FINANCIALLY FIT WITH AETNA BENEFITS (115584) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

115591OE TRAINING - DECEMBER 2009 - PROVIDER HELP LINE (115591)


01/2009-12/2009 0 0 0 TOO FEW HOURS

115601TRADITIONAL AVERAGE WHOLESALE PRICE (AWP) (115601) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

115605 MCP CUSTOMER SERVICE (#115605) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

115644AETNA ONE HEALTH CONCIERGE CERTIFICATION - PHASE # 2 - ASSIMA SIMULATIONS - TEST (115644) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

115653 I-PACK FOR HSA (115653)CLASSROOM/SELF-


115654 JP MORGAN CHASE SYSTEM TRAINING (115654)CLASSROOM/SELF-


115655 EZLINK APPLICATIONS FOR HSA (115655)CLASSROOM/SELF-


115666 PANDEMIC PREPAREDNESS - 115666 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

115667 MOD KC OE TRAINING (115667)CLASSROOM/SELF-


115672 ORACLE OE CROSS TRAINING (115672)CLASSROOM/SELF-


115677FUNDS TRANSACTION MANAGER (FTM) SYSTEM FOR HSA (115677)


01/2010-12/2010 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


115678 HSA CASE INSTALLATION OVERVIEW (115678)CLASSROOM/SELF-


115680 HSA DETAILED REGULATORY TRAINING (115680)CLASSROOM/SELF-

PACED01/2010-12/2010 1.5 1.5 COMBINABLE


115689HSA ENROLLMENT SPECIFICATIONS AND PROCESSES (115689)


01/2010-12/2010 2 0 0 NON-ACADEMIC

115690 HSA FUNDING ERROR RESOLUTION (115690)CLASSROOM/SELF-


115691 HSA ELIGIBILITY ERROR RESOLUTION (115691)CLASSROOM/SELF-


115692HSA FUNDING PROCESSES AND RESTRICTIONS (115692)


01/2010-12/2010 1 0 0 NON-ACADEMIC

115693POMPANO MOD 2010 OPEN ENROLLMENT TRAINING (115693) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

115694PB MOD CROSS TRAINED TO KC 2010 OPEN ENROLLMENT TRAINING (115694) CLASSROOM

01/2009-12/2009 1 0 0 NON-ACADEMIC

115696 MEDLINE PLUS ONLINE TUTORIAL QUIZ - 114917 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

115702AETNA COMMUTER BENEFITS (ACB) PRODUCT OVERVIEW (115702)


01/2010-12/2010 1.5 0 0 NON-ACADEMIC

115703AETNA COMMUTER BENEFITS (ACB) DEMONSTRATION SITES (115703)


01/2010-12/2010 2.5 0 0 NON-ACADEMIC

115711 NACO - SRC CONTINGENT TRAINING (115711) SELF-PACED01/2010-12/2010 112 0 0 NON-ACADEMIC

115748AETNA COMMUTER BENEFITS (ACB) IMPLEMENTATION AND CONVERSION (115748)


01/2010-12/2010 2 0 0 NON-ACADEMIC

115756 ID OF QUALITY OF CARE ISSUES (#115756) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

115776SERVICE REQUEST ESTIMATION WORKBOOK (115776) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

115777PSC TRAINING WISH LIST - TRAD OVERPAYMENTS (115777) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115779 SPAM (115779) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115795INTEGRAL QUALITY CARE - PROVIDER FRAUD AND ABUSE AWARENESS TRAINING (115795) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115812KANSAS CITY OPEN ENROLLMENT TRAINING FOR PRECERT AND PROVIDER HELP LINE (115812) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

115821RBCO BLENDED LEARNING PRECOURSE TBT (115821) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


115826NEW YORK MANAGED CARE REFORM ACT - 1ST QUARTER 2010 (115826) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115827 EXECUTIVE PRESENTATIONS - 115827 SELF-PACED01/2009-12/2009 0.5 0 0 TOO FEW HOURS

115871DELIVERING FEEDBACK THAT GETS RESULTS (115871) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


115888THE ART & SCIENCE OF ENGAGEMENT - HOW TO DRIVE BEHAVIOR CHANGE (115888) CLASSROOM

01/2010-12/2010 2 2 COMBINABLE


115893EXPENSE COLLECTION SYSTEM TUTORIAL (#115893) SELF-PACED

01/2010-12/2010 1.25 0 0 NON-ACADEMIC

115902 PERFORMANCE GUARANTEE TUTORIAL (#115902) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

115915CALIFORNIA TITLE 10 - RECERTIFICATION TRAINING FOR 2010 (115915) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

115917CALIFORNIA TITLE 28 - RECERTIFICATION TRAINING FOR 2010 (115917) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

115925NACO SRC - HOME DEPOT STD VERBAL INTAKE TRAINING (115925) CLASSROOM

01/2009-12/2009 2 0 0 NON-ACADEMIC

115962 TAMPA WKAB STD CONVERSION NOV 09 (115962)CLASSROOM/SELF-


115963 RBCO RATE SCRAPING TOOL SELF-PACED01/2009-12/2009 0.75 0 0 TOO FEW HOURS

115975 NA MSA TRAINING CLASS (115975) CLASSROOM01/2009-12/2009 2 0 0 NON-ACADEMIC

115983 RBCO ELECTRONIC TO IMAGE (E2I) (115983) CLASSROOM01/2009-12/2009 1 0 0 NON-ACADEMIC

115985 HEALTHY WEIGHT FOR LIFE (115985) CLASSROOM01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115985 HEALTHY WEIGHT FOR LIFE (115985) CLASSROOM01/2010-12/2010 0.5 0 0 TOO FEW HOURS

115994ABHU THE ART & SCIENCE OF ENGAGEMENT POST TEST & CERTIFICATE SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

115994ABHU THE ART & SCIENCE OF ENGAGEMENT POST TEST & CERTIFICATE SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

115997 EBS CONVERSION (115997) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

116005AETNA MEDICARE COMPLIANCE PROGRAM 2010 (116005) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

116027CM SIMULATION - SICKLE CELL DISEASE CASE STUDY (116027) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


116028CM SIMULATION - FRACTURED HIP CASE STUDY (116028) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

116029CM SIMULATION - FLEX VENTRAL HERNIA REPAIR CASE STUDY (116029) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

116030CM SIMULATION - DIAPHRAGMATIC HERNIA REPAIR CASE STUDY (116030) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

116043 TRAINING DASHBORD (116043) SELF-PACED01/2009-12/2009 1 0 0 NON-ACADEMIC

116052 2010 MEDICARE FUNCTIONAL TRAINING (116052) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

116064 RBCO EZLINK AUDIT TRAINING COURSE 116064 SELF-PACED01/2009-12/2009 0 0 0 TOO FEW HOURS

116078DECREASING QUANTITY ON AN RX IN THE MAINFRAME (116078) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

116101 IMPLANT CONTRACTING (FIXED RATE) (116101)CLASSROOM/SELF-


116115RBCO HMO TRAINING FOR TRADITIONAL CSR SUPERVISORS (116115) CLASSROOM

01/2009-12/2009 40 0 0 NON-ACADEMIC

116118 MEMBERIBA.COM NAVIGATION 116118 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

116122 AETNAIBA.COM NAVIGATION 116122 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

116123AETNA ONE HEALTH CONCIERGE CERTIFICATION COMPLETION (116123) SELF-PACED

01/2010-12/2010 0.16 0 0 TOO FEW HOURS

116124 HEALTH COACH SERIES POSTTEST (116124) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS

116128INDIVIDUAL BILLING SYSTEM (IBS) OVERVIEW 116128 CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

116166 FILEMAKER 166166 CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

116168PRECERT CLINICAL OBC NAVIGATION BASICS (116168) SELF-PACED

01/2009-12/2009 0 0 0 TOO FEW HOURS

116203CALIFORNIA TITLE 10 2010 - NON-FLASH VERSION (116203) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

116233PRODUCT MANAGEMENT PROCESS - MANAGER WORKING SESSION (116233) CLASSROOM

01/2010-12/2010 3 0 0 NON-ACADEMIC

116395MEDICARE TIMELINESS AND NOTIFICATION STANDARDS ENHANCED WEBINAR (116395) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

116396ASD TRAINING FOR D2D PROCESSORS/PROJECT PROCESSORS/RATES/BIR (116396) SELF-PACED

01/2009-12/2009 4 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


116408 CRT ASD REFRESHER TRAINING (116408) SELF-PACED01/2009-12/2009 7 0 0 NON-ACADEMIC

116415 AVAYA WEB CHAT AGENT TRAINING (116415) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

116416

HMO NON-TEXAS DETERMINING THE RECEIVED, CLEAN UNCLEAN AND ALTERNATE RECEIVED DATES TRAINING (116416) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

116416

HMO NON-TEXAS DETERMINING THE RECEIVED, CLEAN UNCLEAN AND ALTERNATE RECEIVED DATES TRAINING (116416) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

116422CALIFORNIA TITLE 10 (2010) FOR GROUP INSURANCE (116422) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

116625 BAC LOA TRAINING (NOVEMBER) (116625) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

116627 BAC LOA TRAINING (DECEMBER) (116627) CLASSROOM01/2009-12/2009 0 0 0 TOO FEW HOURS

116637CASE PLANNING AND CASE CONCEPTUALIZATION (116637) CLASSROOM

01/2009-12/2009 1.5 0 0 NON-ACADEMIC

116638RBCO MEDICARE SPECIALTY SKILL TRAINING (116638) CLASSROOM

01/2009-12/2009 6 0 0 NON-ACADEMIC

116640RBCO MEDICARE WEST TELESALES INVOICE, APPLICATION, DUP IDS TRAINING (116640) CLASSROOM

01/2009-12/2009 8 0 0 NON-ACADEMIC

116656RBCO MIDDLE MARKET SPECIFICS FOR NACO HMO CSRS (116656) CLASSROOM

01/2010-12/2010 6.5 0 0 NON-ACADEMIC

116659HEATH NETWORK PRODUCT TRAINING FOR PSC CSR'S (116659) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

116662NA VALUE STORY CERTIFICATION PROGRAM- 116662 SELF-PACED

01/2010-12/2010 8 0 0 NON-ACADEMIC

116682 ROTH IRA CONVERSIONS (116682) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

116741ALTCS ALZHEIMER'S CARE PATH TRAINING #3: MIDDLE STAGES OF ALZHEIMER'S (116741) CLASSROOM

01/2010-12/2010 2 2 COMBINABLE


116745 RBCO FCR 2010 (116745) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

116749RBCO TPI SESSION 2010 (TOTAL PROCESS IMPROVEMENT) (116749) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

116750 RBCO CLAIM/CALL SOFTLANDING 2010 (116750) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

116752 RBCO END TO END 2010 (116752) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


116755 RBCO QUALITY REVALIDATION 2010 (116755) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

116758 RBCO HEALTHY NEW YORK REFRESHER (116758) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

116762

RBCO MEDICARE PITTSBURGH TELESALES CONTINGENT TRAINING-ENROLLMENT STATUS (116762) CLASSROOM

01/2010-12/2010 4.5 O 0 NON-ACADEMIC

116773RBCO AETNA PHARMACY MANAGEMENT WORKFLOWS (116773) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

116781 EXERCISE & AGING (116781) CLASSROOM01/2010-12/2010 1 1 COMBINABLE


116788PSC TRAINING WISH LIST – E.POLICIES REFRESHER (116788) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

116789 VERINT REPORT TRAINING (116789)CLASSROOM/SELF-


116796EVERIFY I-9 CHAMPION - RUNNING REPORTS - 116796 CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

116797 NACO SRC - PSS REFRESHER TRAINING (116797) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

116817HAPPINESS: WHAT DOES IN MEAN FOR YOU? (116817) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


116831ABSENCE & RETURN FROM LEAVE TRAINING (116831) CLASSROOM

01/2010-12/2010 12 0 0 NON-ACADEMIC

116849LEARNING ABOUT YOUR AETNA MEDICAL BENEFIT PLANS (116849) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

116850 NEW HIRE BENEFIT TRANING (116850) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

116861 PRECERT ABSENT/RETURN FROM LEAVE (116861) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

116863 CHANGE MASTERY (116863) CLASSROOM01/2010-12/2010 1 1 COMBINABLE


116867 COORDINATION OF BENEFITS (116867) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

116868CRT TRADITIONAL TO HMO CONVERSION TRAINING (116868) SELF-PACED

01/2010-12/2010 32 0 0 NON-ACADEMIC

116891DELIVERING FEEDBACK THAT GETS RESULTS: PRACTICUM (116891) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


116898WHAT'S NEW IN ASD - FEBRUARY 2010 RELEASE TRAINING COMMUNICATION (116898) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

116936 CRT CLAIMSXTEN REFRESHER TRAINING (116936) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


116937CRT STRATEGIC CONTRACT MANAGER REFRESHER TRAINING (116937) SELF-PACED

01/2010-12/2010 4 0 0 NON-ACADEMIC

116952 E-MAIL ETIQUETTE (116952) CLASSROOM01/2010-12/2010 0.5 0 0 TOO FEW HOURS

116971 URAC FOR BUSY PEOPLE (116971) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

117008NACO SRC - ACCOUNT MANAGEMENT SYSTEM TRAINING (117008) CLASSROOM

01/2010-12/2010 32 0 0 NON-ACADEMIC

117013ADAM CUSTOMER SERVICE EXPERIENCE OVERVIEW (117013) SELF-PACED

01/2010-12/2010 4 0 0 NON-ACADEMIC

117035RBCO AVERAGE WHOLESALE PRICE (AWP) REFRESHER TRAINING (117035) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

117050 ALTCS ADVANCED DIRECTIVES TRAINING (117050) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


117054 MASKING SSN IN MEA AND ASD (117054) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS

117058RETURN TO CLAIM OFFICE (RCO) TRAINING (117058) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

117063PSC SPECIALIZED PAYMENT ESTIMATOR TRAINING (117063) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

117076 PSC HOSPITAL VERTICAL PLANS TRAINING (117076) SELF-PACED01/2010-12/2010 2.5 0 0 NON-ACADEMIC

117112 TAX BASICS WEBCAST (117112) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


117113 ESTATE PLANNING WEBCAST (117113) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


117136 MEDICARE PLAYBOOK FOR NETWORK (117136)CLASSROOM/SELF-


117171 DEBT & CREDIT MANAGEMENT (117171) CLASSROOM01/2010-12/2010 1 1 COMBINABLE


117172 DEBT & CREDIT MANAGEMENT WEBCAST (117172) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


117194 PRECERT COMMERCIAL TRAINING (117194) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

117214 COSTCO REFRESHER TRAINING (117214) SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

117219EMPLOYEE RELATIONS CLINIC - GENERATIONS AT WORK (GAW) 117219 SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

117235 FSA GRACE PERIOD (117235)CLASSROOM/SELF-



YearCourse Length

Applicable Hours

Credits Recommended


117236TRAIN THE TRAINER - CROSS-TRAINING TO PHL (117236) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

117238FLEXIBLE SPENDING ACCOUNTS (FSA) REIMBURSEMENT OPTIONS (117238)


01/2010-12/2010 1 1 COMBINABLE


117240FSA DEBIT CARD AND FIRST DATA RESOURCE (FDR) (117240)


01/2010-12/2010 2 2 COMBINABLE


117241 RBCO PSS EBS CONVERSION (117241)CLASSROOM/SELF-


117245 APM - APMCAS SYSTEM BASICS (117245)CLASSROOM/SELF-


117251 COLLEGE PLANNING WEBCAST (117251) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


117252 ROTH IRA CONVERSIONS WEBCAST (117252) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


117255 AETNA ONE TRAINING (117255) CLASSROOM01/2010-12/2010 4 0 0 NON-ACADEMIC

117270ALTCS DEPRESSION AND SUICIDE IN THE ELDERLY 117270 CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


117305NACO SRC COBRA ARRA SUBSIDY EXTENSION (117305) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

117320

PSC SPECIALIZED GOLDEN HOUR - BEHAVIORAL HEALTH BENEFITS REFRESHER - FEBRUARY 2010 (117320) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

117351PHARMACY TRAINING-TRADITIONAL SPREAD PRICING (117351) CLASSROOM

01/2010-12/2010 3 0 0 NON-ACADEMIC

117366INDIRECT COMPENSATION TRACKING AND REPORTING (117366) SELF-PACED

01/2010-12/2010 0.16 0 0 TOO FEW HOURS

117376MEDICARE ADVANTAGE VALUE PROPOSITION: ENHANCING HEALTH & REDUCING COSTS (117376)


01/2010-12/2010 1 0 0 NON-ACADEMIC

117417RBCO HEALTH NETWORK TRAINING FOR CONTACT ONE (117417) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

117436RADIOLOGY BENEFIT MANAGEMENT REPORTS TRAINING (117436)


01/2010-12/2010 1.5 1.5 COMBINABLE


117439ALTCS RESIDENTS' RIGHTS, DIGNITY AND CONFIDENTIALITY (117439) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


117476FLEXIBLE SPENDING ACCOUNTS HEALTH CARE & DEPENDENT CARE (117476) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


117477HEALTH REIMBURSEMENT ARRANGEMENTS (HRAS) (117477)


01/2010-12/2010 1.5 1.5 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


117486LIMITED SCOPE FLEXIBLE SPENDING ACCOUNT-LFSA (117486)


01/2010-12/2010 1.5 0 0 NON-ACADEMIC

117494AETNA RX HOME DELIVERY FILING REPORT (117494) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

117518NA VALUE STORY CERTIFICATION PROGRAM FOR NASS 117518 CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

117524NACO - SRC INDEXING REFRESHER TRAINING (117524) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

117533RBCO ASD STREAMLINE DOCUMENTATION TRAINING (117533) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

117534NACO PSL TRAD ASD REFRESHER TRAINING (117534) CLASSROOM

01/2010-12/2010 16 0 0 NON-ACADEMIC

117553HMO AVERAGE WHOLESALE PRICE (AWP) CERTIFICATION TEST (117553) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

117573 CONFLUENCE - THE BASICS (117573) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

117579NEW MATERNITY WORKFLOW CSA POSTTEST (COURSE 117579) SELF-PACED

01/2010-12/2010 0.16 0 0 TOO FEW HOURS

117580 MOTIVATIONAL INTERVIEWING - 117580 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

117582RBCO INSTRUCTIONAL DESIGN COURSE SERIES CULMINATING ACTIVITY (117582)


01/2010-12/2010 0.5 0 0 TOO FEW HOURS

117594 RBCO FORGIVENESS OF COINSURANCE (117594) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

117600ALTCS ELDER ABUSE, NEGLECT AND EXPLOITATION TRAINING (117600) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


117623 NACO ASD BENEFIT COACHING (117623)CLASSROOM/SELF-


117633AETNA CLINICAL COMMUNITY GRAND ROUNDS - OVERVIEW OF DEPRESSION (117633) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

117635 CHECK BY PHONE (ARXHD) (117635) SELF-PACED01/2010-12/2010 0.45 0 0 TOO FEW HOURS

117656 FSA EFT ENROLLMENT UPDATE TRAINING - 117565 CLASSROOM01/2010-12/2010 0.25 0 0 TOO FEW HOURS

117666

RBCO - MANAGED BEHAVIORAL HEALTH STATE LEGISLATION TABLE TRAINING IN ACAS FOR HMO (117666) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

117670 WRITING TO THE BRAND (117670) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

117720AETNA BH ABA MEDICAL NECESSITY CRITERIA TRAINING (117720) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


117725SIMPLE STEPS - SMALL GROUP SALES TRAINING (117725)


01/2010-12/2010 0 0 0 TOO FEW HOURS

117736WRITING TO THE BRAND - CERTFIFICATION TEST PART A (117736) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

117740 PQPP DATABASE (117740) CLASSROOM01/2010-12/2010 1.5 0 0 NON-ACADEMIC

117749RBCO AETNA MEDICARE COSTCO PLUS RX TRAINING (117749) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

117769PSC INDEPENDENT PHYSICIAN ASSOCIATION (IPA) TRAINING (117769)


01/2010-12/2010 0 0 0 TOO FEW HOURS

117780 AETNA ONE HIGH LEVEL OVERVIEW (117780) CLASSROOM01/2010-12/2010 1.5 0 0 NON-ACADEMIC

117784 HMO AWP ILT TTT (117784) CLASSROOM01/2010-12/2010 3 0 0 NON-ACADEMIC

117890 ALTCS DIABETES TRAINING (117890) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


117898FSA CONTROL SUFFIX AND ACCOUNT (CSA) & CUSTOMER COVERAGE INQUIRY (CCI) (117898)


01/2010-12/2010 2 0 0 NON-ACADEMIC

117900 CTBA OVERVIEW (117900)CLASSROOM/SELF-


117901 CFS MARKETING MATERIALS ORDERING (117901)CLASSROOM/SELF-


117902ELECTRONIC FUND TRANSFER (EFT), ACCESS AEPAYS AND NAVIGATOR (117902)


01/2010-12/2010 2 0 0 NON-ACADEMIC

117903 FINALIST MEETING WORKSHOP (117903)CLASSROOM/SELF-



117904 ELIZA/MARKETING TOOLS (117904)CLASSROOM/SELF-


117905 NEGOTIATION SKILLS WORKSHOP PART I (117905) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


117906 NEGOTIATION SKILLS WORKSHOP PART II (117906)CLASSROOM/SELF-



117907 CUSTOMER LOYALTY (117907)CLASSROOM/SELF-

PACED01/2010-12/2010 2 1.5 COMBINABLE


117921 CONSUMER FUND SERVICES 101 (117921)CLASSROOM/SELF-


117923 HMO AVERAGE WHOLESALE PRICE (AWP) (117923) CLASSROOM01/2010-12/2010 4 0 0 NON-ACADEMIC

117939 AETNA 101 (117939)CLASSROOM/SELF-



YearCourse Length

Applicable Hours

Credits Recommended


117953 CAREER DEVELOPMENT 101 FOR CFS (117953) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

117992 CFS CUSTOMER LOYALTY (117992) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

117993HSA CONTROL SUFFIX AND ACCOUNT (CSA) & CUSTOMER COVERAGE INQUIRY (CCI) (117993)


01/2010-12/2010 2 0 0 NON-ACADEMIC

117994RBCO MEDICARE PFFS REFRESHER FOR OVERPAYMENT UNIT (117994) CLASSROOM

01/2010-12/2010 9 0 0 NON-ACADEMIC

118017 CASE INSTALLATION OVERVIEW - IBA (118017)CLASSROOM/SELF-


118019MEMBER ENROLLMENT APPLICATION (MEA) (118019)


01/2010-12/2010 1.5 0 0 NON-ACADEMIC

118023 AETNA ADMINISTRATIVE SYSTEM (AAS) (118023)CLASSROOM/SELF-


118026 IBA SHAREPOINT (118026)CLASSROOM/SELF-


118028 EOS FOR CONSUMER FUND SERVICES (118028)CLASSROOM/SELF-


118029HOW TO USE TALENT MANAGER-CONSUMER FUND SERVICES (118029)


01/2010-12/2010 1.5 0 0 NON-ACADEMIC

118040PROVIDER CLAIMS DISPUTES AND MEMBER APPEALS (COURSE #118040) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118046BENEFIT COMPARE AND REPORTING TOOL WEBINAR (118046) SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

118049RBCO SRC 1:1 TRAINING/COACHING 1ST QUARTER 2010 (118049) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

118052FIELD TO FUNCTION:2010 DRAFTING UPDATES (118052) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

118059ARXHD - MOD SYSTEMS REFRESHER - SUPERVISORS (118059) SELF-PACED

01/2010-12/2010 48 0 0 NON-ACADEMIC

118067 ASO 2010 WEEKLY UPDATES 03/09/10 - 118067 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

118068 NACO ASD TRAINING FOR PROCESSORS (118068)CLASSROOM/SELF-






YearCourse Length

Applicable Hours

Credits Recommended


118083 RBCO MSW TO ASD Q&A SESSION (118083) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

118084 RBCO HMO CLAIMS REFRESHER (118084) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

118085 ASD CTI CALL OPENING (118085) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

118112

INVESTRAC – AN INTRODUCTION TO THE STRATEGIC PLANNING PROCESS AND APPLICATION (118122) SELF-PACED

01/2010-12/2010 3 0 0 NON-ACADEMIC

118113NACO SRC CSR TX MENTAL HEALTH TRAINING (118113) CLASSROOM

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

118115RBCO CSR ASD FIND PROVIDER REFRESHER (118115) CLASSROOM

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

118129ENERGIZE YOUR PERSONAL BRAND-PART I #118129 SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118163RBCO PRODUCER WORLD HELP DESK TRAINING (118163) CLASSROOM

01/2010-12/2010 6 0 0 NON-ACADEMIC

118170 STRATEGIC CONTRACTING DATABASE - (118170) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

118176SCM RED LINE AND TRACKING CHANGES REVIEW - (118176) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

118204USING AETNA TOOLS TO MANAGE YOUR DEVELOPMENT AND CAREER (118204) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

118212RBCO SIMPLE STEPS VENDOR TRAIN THE TRAINER (118212) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118220PSC SPECIALIZED GOLDEN HOUR MARCH 2010 - EXTERNAL PRICING (118220) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

118255PHARMACY TRAINING-TRADITIONAL SPREAD PRICING FOR NA & LEC SALES & SERVICE 118255 CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

118299 SCM FOR ASA (118299) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

118303 NACO TRAD CBS REWORK REFRESHER (118303) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

118304 NACO ASD FOR PROCESSORS (118304) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

118332 NACO SRC CREDIT CARD TRAINING (118332)CLASSROOM/SELF-


118342DUN & BRADSTREET TRAINING - PART TWO - PORTFOLIO UNDERWRITING - 118342 CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


118355HIP AND CORE STRENGTH RUNNERS WORKSHOP (118355) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


118358HEALTHY AGING: NUTRITION FOR YOUR MIDLIFE (118358) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


118378HMO AVERAGE WHOLESALE PRICE (AWP) *MEMBER SERVICE REPRESENTATIVES* (118378) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118388 NACO SRC REI CSR TRAINING (118388) CLASSROOM01/2010-12/2010 0.75 0 0 TOO FEW HOURS

118399RBCO AETNA STANDARD TABLE REFRESHER (118399) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118406 NACO - SRC - IT SYSTEM TRAINING (118406)CLASSROOM/SELF-


118413ABHU - COGNITIVE THERAPY FOR COMPLEX CASES OF DEPRESSION CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

118417 ASO ALC CHAMPION TRAINING (118417)CLASSROOM/SELF-


118423RBCO TX PAY AND CHASE FOR INDIVIDUAL PRODUCTS PROCESSORS (118423) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

118430 MCP 2010 LEADERSHIP ROUNDTABLE (118430) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

118455ALTCS NEW HIRE TRAINING HOMEWORK MODULE #1 (118455) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118468RBCO AIM CONSULTATIVE SKILLS WORKSHOP (118468) CLASSROOM

01/2010-12/2010 24 0 0 NON-ACADEMIC

118471CROSS TRAINING - US TO NON US CLAIMS - IRELAND


01/2010-12/2010 0 0 0 TOO FEW HOURS

118481 ER CLINIC - BEYOND THE BASICS (118481) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

118484 FINANCIAL CONCEPTS FOR NASS (118484) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

118497RBCO STRATEGIC CONTRACTS MANAGEMENT - TRAD CBS/CSR REFRESHER (118497) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended



01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS


01/2010-12/2010 0 0 0 TOO FEW HOURS

118524 BENEFIT DOCUMENT LOCATOR TRAINING #118524 SELF-PACED01/2010-12/2010 0.41 0 0 TOO FEW HOURS

118547 FUNDING ARRANGEMENTS SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

118548RBCO HMO AWP TRAIN THE TRAINER_VENDOR (118548) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118551COURSE # 118551 - ACTIVEHEALTH MANAGEMENT CLINICAL CONTENT UPDATE - MARCH 2010 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

118554ONLINE DISEASE MANAGEMENT PROGRAMS FOR DISEASE MANAGEMENT STAFF (118554) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


118572DUN & BRADSTREET TRAINING - PART TWO - NATIONAL ACCOUNTS UNDERWRITING - 118572 CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

118589DUN & BRADSTREET TRAINING - PART 2 - LEC UNDERWRITING - 118589 CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

118594 RBCO ASH E2I DEMONSTRATION (118594) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

118614 ADVANCED RESEARCH (118614) CLASSROOM01/2010-12/2010 40 40 2.5


118626ALTCS PEDIATRIC GUARDIANSHIP TRAINING (118626) CLASSROOM

01/2010-12/2010 2 2 COMBINABLE


118628COGNITIVE THERAPY FOR COMPLEX CASES OF DEPRESSION SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118628COGNITIVE THERAPY FOR COMPLEX CASES OF DEPRESSION SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118630RBCO HMO CALLS PRE-EXISTING_VENDOR TRAIN THE TRAINER (118630) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

118637FEBRUARY 2010 CLINICAL PRECERT MEDICARE TRAINING (118637) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

118658 DISABILITY MEDICAL GRAND ROUNDS - 2010 CLASSROOM01/2010-12/2010 9 0 0 NON-ACADEMIC

118662 DELAWARE PLAN SPECIFIC (DPCI) (118662) CLASSROOM01/2010-12/2010 16 0 0 NON-ACADEMIC

118666 CONNECTICUT PLAN SPECIFIC (CT) (118666) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


118668CHILDREN'S HOSPITAL ORANGE COUNTY PLAN SPECIFIC (CHOC) (118668) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

118670 MERCY CARE PLAN SPECIFIC (MCRP) (118670) CLASSROOM01/2010-12/2010 56 0 0 NON-ACADEMIC

118672

CM SIMULATION - CHRONIC OBSTRUCTIVE PULMONARY DISEASE (COPD) CASE STUDY (118672) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118680 HMO CBS ANESTHESIA REFRESHER CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

118681ONLINE DISEASE MANAGEMENT PROGRAMS FOR NON-DISEASE MANAGEMENT STAFF (118681) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

118683 HMO CBS PHYSICAL THERAPY REFRESHER CLASSROOM01/2010-12/2010 3 0 0 NON-ACADEMIC

118685 MISSOURI CARE PLAN SPECIFIC (MC) (118685) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

118686 TEXAS PLAN SPECIFIC (TX) (118686) CLASSROOM01/2010-12/2010 40 0 0 NON-ACADEMIC

118687AETNA CLINICAL COMMUNITY GRAND ROUNDS: AN OUNCE OF PREVENTION (118687) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118688MERCY CARE ADVANTAGE PLAN SPECIFIC (MCA) (118688) CLASSROOM

01/2010-12/2010 24 0 0 NON-ACADEMIC

118690 FLORIDA PLAN SPECIFIC (FL) (118690) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

118691 PENNSYLVANIA PLAN SPECIFIC (PENN) (118691) CLASSROOM01/2010-12/2010 16 0 0 NON-ACADEMIC

118700 ADAM WKAB CSR/IR CONVERSION (118700) CLASSROOM01/2010-12/2010 33 0 0 NON-ACADEMIC

118719MAPSS MEDICARE ADVANTAGE MACK TRUCK, INC. (118719)


01/2010-12/2010 1 0 0 NON-ACADEMIC

118743 CUSTOMER SERVICE TRAINING (118743) CLASSROOM01/2010-12/2010 4 4 COMBINABLE


118744MAPSS MEDICARE BSU SUPPORT CROSS TRAINING (118744)


01/2010-12/2010 1.5 0 0 NON-ACADEMIC

118762 RBCO ASH CBS NEW HIRE TRAINING (118762) CLASSROOM01/2010-12/2010 480 0 0 NON-ACADEMIC

118763RBCO ASH RETRAINING - OUTPATIENT HOSPITAL (118763) SELF-PACED

01/2010-12/2010 3 0 0 NON-ACADEMIC

118775 MICHELE TEST COURSE (118775) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

118784 MAPSS AARP TRAINING (118784)CLASSROOM/SELF-



YearCourse Length

Applicable Hours

Credits Recommended


118814 RBCO ASH EWM CLAIMS ROUTING (118814)CLASSROOM/SELF-


118817RBCO HMO TEXAS PROCESSING SPECIFICS (118817) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118825 COUNSELOR ASSIST (118825) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

118854ALTCS MEDLINE SMOKING AND LUNG DISEASES QUIZ (118854) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

118855BUSINESS OPERATIONS OPERATING MODEL MADE SIMPLE - CPSO (118855) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


118861 RBCO ASH IOP TRAINING (118861)CLASSROOM/SELF-


118865 LIVE MEETING ORIENTATION (118865) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

118867RBCO ASH CONTINGENT SUPPORT FOR PRICING (118867)


01/2010-12/2010 2 0 0 NON-ACADEMIC

118876RBCO ASH INPATIENT HOSPITAL REFRESHER (118876)


01/2010-12/2010 2 0 0 NON-ACADEMIC

118880RBCO ASH INPATIENT MATERNITY & NURSERY CLAIMS REFRESHER (118880)


01/2010-12/2010 3.5 0 0 NON-ACADEMIC

118883RBCO ASH BEHAVIOR HEALTH INPATIENT & OUTPATIENT FACILITY CLAIM REFRESHER (118883)


01/2010-12/2010 3 0 0 NON-ACADEMIC

118884 RBCO ASH COB REFRESHER (118884)CLASSROOM/SELF-


118885RBCO ASH MEDICAID, AUTO & SPORTS COB (118885)


01/2010-12/2010 3 0 0 NON-ACADEMIC

118886RBCO ASH SURGERY & GLOBAL MATERNITY REFRESHER (118886)


01/2010-12/2010 3 0 0 NON-ACADEMIC

118887ARXHD - KC PLATFORM - ADDRESS CHANGES (118887) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

118907 2010 WEEKLY UPDATES 04/06/10 - 118907 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS




118926 BUSINESS CONDUCT AND INTEGRITY 2010 (118926) SELF-PACED01/2010-12/2010 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


118927AWCA (AETNA WORKERS’ COMPENSATION ACCESS) INSTITUTIONAL NEW HIRE (118927) CLASSROOM

01/2010-12/2010 160 0 0 NON-ACADEMIC

118929

AWCA (AETNA WORKERS’ COMPENSATION ACCESS) INSTITUTIONAL CROSS TRAINING (118929) CLASSROOM

01/2010-12/2010 80 0 0 NON-ACADEMIC

118931

AWCA (AETNA WORKERS’ COMPENSATION ACCESS) PROFESSIONAL CROSS TRAINING (118931) CLASSROOM

01/2010-12/2010 80 0 0 NON-ACADEMIC

118934AWCA (AETNA WORKERS’ COMPENSATION ACCESS) PROFESSIONAL NEW HIRE (118934) CLASSROOM

01/2010-12/2010 160 0 0 NON-ACADEMIC

118935

ASA (AETNA SIGNATURE ADMINISTRATOR) / SRC (STRATEGIC RESOURCE COMPANY) INSTITUTIONAL NEW HIRE (118935) CLASSROOM

01/2010-12/2010 160 0 0 NON-ACADEMIC

118959 PHL - 1ST QUARTER TRAINING - 2010 (118959) CLASSROOM01/2010-12/2010 3 3 COMBINABLE


118980BAMR (BUSINESS ALLIANCE MANUAL RE-PRICER) OVERVIEW (118980) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

118982ARTS (AWCA REQUEST TRACKING SYSTEM) (118982) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

118985NEW YORK MANAGED CARE REFORM ACT - 2ND QUARTER 2010 (118985) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

118988PSC TTT MEMBER TO PROVIDER - NEW HIRE (118988)


01/2010-12/2010 78 0 0 NON-ACADEMIC

118990MERCY CARE / MERCY CARE ADVANTAGE AD HOC – DIALYSIS CLAIMS (118990) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

119005 MERCY CARE AD HOC – OUTLIER CLAIMS (119005) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

119007MERCY CARE AD HOC – COORDINATION OF BENEFITS (COB) (119007) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

119008MERCY CARE AD HOC – OUTPATIENT FEE SCHEDULE PRICING (OPFS) (119008) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

119009MERCY CARE AD HOC – ALTCS/SNF CLAIMS (119009) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

119010 MERCY CARE AD HOC – BANNER CLAIMS (119010) CLASSROOM01/2010-12/2010 4 0 0 NON-ACADEMIC

119071AETNA ONE VIRTUAL INTEGRATION TRAINING (119071) SELF-PACED

01/2010-12/2010 3 0 0 NON-ACADEMIC

119078FOLLOW THE ROAD TO IDENTIFY HOSPITAL VERTICAL PLANS (119078) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

119082 EMPLOYEE FORUM (119082) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


119087HR LINE OF SIGHT AND HR SPOTLIGHT PRESENT TALENT MANAGEMENT (119087) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

119090 NACO SRC REI CSR TRAINING PART 2 (119090)CLASSROOM/SELF-


119116RBCO - AETNA CITIZEN ACTION NETWORK LUNCH AND LEARN (119116)


01/2010-12/2010 0.75 0 0 TOO FEW HOURS

119120

ALTCS CULTURAL COMPETENCY AND PRACTICES: UNDERSTANDING WHAT DEATH AND DYING MEANS TO DIFFERENT CULTURES TRAINING (119120) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


119125 NACO CGA REI TRAINING (119125) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

119127 TRAINING ROW (119127) CLASSROOM01/2010-12/2010 40 0 0 NON-ACADEMIC

119139 NACO SRC CONTINGENT REFRESHER (119139)CLASSROOM/SELF-


119155 RBCO ASD REFRESHER TRAINING (119155) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

119185POSITIVE PARENTING: TODDLERS & PRESCHOOLERS (119185) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


119229 BAC - HAT EFFECTIVE COMMUNICATION (119229) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE COMMUNICATION ARTS

119235 ASO BEHAVIORAL HEALTH TRAINING SELF-PACED01/2010-12/2010 80 0 0 NON-ACADEMIC

119247 BROWN BAG - LIVE MEETING (4/14/10) #119247 CLASSROOM01/2010-12/2010 1 1 COMBINABLE


119253 HOW TO NOMINATE FOR A SILVER AWARD (119253) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

119257 MARYLAND PLAN SPECIFIC (MPC) (119257) CLASSROOM01/2010-12/2010 16 0 0 NON-ACADEMIC

119260BAC - MOTIVATING YOUR STAFF AND IMPROVING MORALE (119260) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


119262BAC - LEARNING ABOUT YOUR CONFLICT MANAGEMENT STYLE (119262) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

119263BAC STRENGTHENING WORK RELATIONSHIPS TEAM BUILDING (119263) CLASSROOM

01/2010-12/2010 16 16 1


119266BAC - MANAGING STRESS IN THE WORKPLACE: HELPING OTHERS DEAL WITH STRESS- (119266) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

119273 LETTER WRITING (119273) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


119300SERVICECENTER FOR LEVEL 1&2 - BUSINESS BUILD (119300) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

119313RBCO 1:1 TRAINING/COACHING 2ND QUARTER 2010 (119313) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

119314TALENT MANAGEMENT TOOLS: WHAT'S NEW IN 2010 (119314) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

119343 DO NOT CALL REGULATIONS (119343) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

119346DOCUMENTATION/STREAMLINE DOCUMENTATION REFRESHER (119346) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

119349ACTIVEHEALTH - ENVISION/CENTRICITY QUALITY PERFORMANCE EVALUATOR TRAINING (119349) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

119367APRIL 2010 DENTAL WEEKLY DRILL ROLLOUTS (119367) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

119370DUNN & BRADSTREET TRAINING-PART 2 NA RENEWAL UNDERWRITING 119370 CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

119412

DUNN & BRADSTREET TRAINING PART 2 GROUP INSURANCE NEW BUSINESS UNDERWRITING LEC & NA (119412) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

119426

DUNN & BRADSTREET TRAINING PART 2 - GROUP INSURANCE RENEWAL BUSINESS LEC & NA UNDERWRITING 119426 CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

119465 BUILDING TEAM UNITY FOR MANAGERS (119465) CLASSROOM01/2010-12/2010 1 1 COMBINABLE


119468 BH GRAND ROUNDS 2010 CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

119493ROOT CAUSE ANALYSIS/ACAS PLAN RECORD TRAINING (119493) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

119511DUN & BRADSTREET TRAINING - PART 2 - PORTFOLIO RENEWAL UNDERWRITING - 119511 CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

119512ALTCS CARE PATH TRAINING SESSION 4: END STAGES OF ALZHEIMER'S DISEASE (119512) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


119537DUNN & BRADSTREET TRAINING - PART 2 LEC RENEWAL UNDERWRITING 119537 CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

119575EXCEL TRAINING FOR SMALL GROUP UNDERWRITING (119575) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


119637BRENDA MODEL OF ADDICTION TREATMENT (119637) CLASSROOM

01/2010-12/2010 2 2 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


119652

MAPSS WORK/LIFE BALANCE CONSISTENCY IN TIME MANAGEMENT BROWN BAG SESSIONS- PLAN SPONSOR SERVICES/CONSUMER FUND SERVICES & STRATEGIC RESOURCE COMPANY (119652) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

119659 ASO L&P TRAINING DASHBOARD TRAINING (119659)CLASSROOM/SELF-


119674TRAUMA, EFFECTS DURING THE LIFE CYCLE AND TRAUMA INFORMED TREATMENT (119674) CLASSROOM

01/2010-12/2010 0.03 0 0 TOO FEW HOURS

119704 ADAM DISABILITY SYSTEMS OVERVIEW (119704) CLASSROOM01/2010-12/2010 4 0 0 NON-ACADEMIC

119711ASO ASD ALTERNATE ADDRESS & INADVERTENT DISCLOSURE (119711) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

119716 MAPSS MEDICARE PHARMACY FOR PSS (119716)CLASSROOM/SELF-


119735 CM REFRESHER - WEST FLEX TEAM (119735) CLASSROOM01/2010-12/2010 15 0 0 NON-ACADEMIC

119738NY OFFICE OF THE ATTORNEY GENERAL REQUIREMENTS_SFE (119738) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

119741 EBS ORACLE AR SYSTEM UPGRADES (119741) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


119742 MAPSS ASD DEMONSTRATION (119742)CLASSROOM/SELF-


119750RBCO ASD EXTERNAL VIEW TRAINING FOR PLAN SPONSORS (119750) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

119757 EAP NEW HIRE -- 2/10 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

119758

APRIL AETNA CLINICAL COMMUNITY GRAND ROUNDS (ACCGR): CASE SYNTHESIS AND CASE PLANNING (#119758) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

119759 EAP NEW HIRE 3/22/10 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

119796WHAT'S NEW IN ASD - MAY 2010 TRAINING RELEASE COMMUNICATION (119796) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

119801 ALTCS MEDLINE HEART DISEASES QUIZ (119801) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

119808 RBCO PHARMACY PRECERT TEACHBACKS (119808) CLASSROOM01/2010-12/2010 72 0 0 NON-ACADEMIC

119820ACTIVE HEALTH TALENT MANAGER BROWNBAG (119820) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


119835INTRODUCTION TO MIDDLE MARKET GROUP INSURANCE PRE-WORK MODULE (119835) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

119839 PENN PHARMACY TRAINING (119839) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

119873MAPSS HSA Q&A FOR INDIVIDUAL ADVANTAGE (119873) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

119905 ASRX INFERTILITY INSURANCE (119905) CLASSROOM01/2010-12/2010 40 0 0 NON-ACADEMIC

119910 KC MOD TRAINER CERTIFICATION (119910) CLASSROOM01/2010-12/2010 12 0 0 NON-ACADEMIC

119930PRINCIPLES OF CARE: THE PATIENT WITH AN OSTOMY (119930) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


119983 LMH NETWORK MANAGEMENT TRAINING (119983)CLASSROOM/SELF-


120000 RBCO ASH NEW SCHOOL TRAINING (120000)CLASSROOM/SELF-


120007 RBCO ASH ECHS TRAINING (120007)CLASSROOM/SELF-


120025ASO L&P TRAINING DASHBOARD CHAMPION TRAINING (120025)


01/2010-12/2010 1 0 0 NON-ACADEMIC

120035 NACO-SRC SIMPLE STEPS (120035) CLASSROOM01/2010-12/2010 1.5 0 0 NON-ACADEMIC

120038 ATV TRAIN THE TRAINER (120038) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

120038 ATV TRAIN THE TRAINER (120038) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

120041 ATV FOR BEGINNING RIGHT (120041) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

120070 MAPSS 2010 TOC REVISION TRAINING (120070)CLASSROOM/SELF-


120073 RBCO ASH FRONT END RCDE TRAINING (120073) CLASSROOM01/2010-12/2010 16 0 0 NON-ACADEMIC

120074 RBCO ASH GENELCO VENDOR DEMO (120074)CLASSROOM/SELF-


120130MAPPS INDIVIDUAL MARKETS TALKING POINTS (120130)


01/2010-12/2010 1.5 0 0 NON-ACADEMIC

120131 COST SAVINGS__20100414 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

120131 COST SAVINGS__20100414 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


120138 UB04 DATA ENTRY IN QNXT (120138) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

120139CHOC AD HOC – PHYSICIAN FUND (PF) MODIFIER (120139) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

120149 COST SAVINGS DOCUMENTATION IN ATV (120149) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

120154 TESTING PROCEDURAL TRAINING (120154) CLASSROOM01/2010-12/2010 5 0 0 NON-ACADEMIC

120158DUN & BRADSTREET PART 2 TRAINING - PUBLIC SECTOR & LABOR - NB UW/SS - 120158 CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

120160AETNA MEDICAID – TEXAS ENCOUNTERS OVERVIEW (120160) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


120206 PRECERT NON PAR REFRESHER IQA (120206) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

120233 COST SAVINGS IN ATV Q&A (120233) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

120282 * EAP BAC SPIRIT 110952 4/10 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

120311 PSC TRAD NEW HIRE CSR WITH ASD (120311)CLASSROOM/SELF-


120312 PSC HMO NEW HIRE CSR WITH ASD (120312)CLASSROOM/SELF-


120323TRAUMA, EFFECTS, AND INFORMED TREATMENT POST TEST AND CERTIFICATE SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

120340 ACTIVE HEALTH INTEGRATION (ALC #120340) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


120354FRAUD AND ABUSE TRAINING FOR NEW MEDICAID PLAN IN PENNSYLVANIA(120354) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

120355 SUSPENDED ORDER QUEUE TRAINING (120355)CLASSROOM/SELF-


120371 EMOTIONAL INTELLIGENCE IN CHILDREN (120371) CLASSROOM01/2010-12/2010 1 1 COMBINABLE SOCIAL SCIENCE

120375RUNNING YOUR FIRST 5K: PROPER TRAINING AND NUTRITION (120375) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


120380 STD OPTIMIZATION FOR SNRS (120380) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

120396COBRA APPLICATIONS FOR MEDICARE ELIGIBLE MEMBERS (120396) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

120405THE MEA HMO AND QPOS PCP AUTO ASSIGNMENT PROCESS (120405) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


120431 MAPSS GET SERVICES PORTAL TRAINING (120431) CLASSROOM01/2010-12/2010 0.75 0 0 TOO FEW HOURS

120437EFFECTIVE STRESS MANAGEMENT: A BALANCING ACT (120437) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


120440ARXHD - MAY ORACLE ENHANCMENT TRAINING (120440) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

120442 NEWACTIVITY__20100423 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

120444 DENYING MEDICAID CLAIMS (120444) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

120451ACTIVEHEALTH - POTENTIAL QUALITY OF CARE CONCERNS (COURSE #120451 SELF-PACED

01/2010-12/2010 0.25 0 0 TOO FEW HOURS

120484 * EAP AETNA ONE ASD 110625 4/10 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

120503 QNXT CLAIMS NAVIGATION (120503) CLASSROOM01/2010-12/2010 8 8 0.5


120507MAY 2010 DENTAL WEEKLY DRILL ROLLOUTS (120507) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

120514 QNXT MEMBER MODULE TRAINING (120514) CLASSROOM01/2010-12/2010 8 8 0.5


120516 QNXT FINANCE MODULE TRAINING (120516) CLASSROOM01/2010-12/2010 4 4 COMBINABLE


120543ABOVEHEALTH WEB APPLICATION NAVIGATION (120543) CLASSROOM

01/2010-12/2010 4 4 COMBINABLE







120551QNXT - UTILIZATION MANAGEMENT MODULE OVERVIEW (120551) CLASSROOM

01/2010-12/2010 8 8 COMBINABLE



120575 DATA ENTRY - COURSE #120575 SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


120583 QNXT 3.4 PROVIDER MODULE TRAINING (120583) CLASSROOM01/2010-12/2010 4 4 COMBINABLE


120588

QNXT PROGRAMS, CONTRACTS, BENEFITS, FEE TABLES AND CLAIMS FINANCE MODULE TRAINING (120588) CLASSROOM

01/2010-12/2010 4 4 COMBINABLE


120598MAPSS INDIVIDUAL ADVANTAGE PLAN CHANGES (120598) CLASSROOM

01/2010-12/2010 18 0 0 NON-ACADEMIC

120620BUSINESS COMMUNICATIONS FOR LEC UW/SS - HARTFORD - 120620 CLASSROOM

01/2010-12/2010 3 3 COMBINABLE


120641 CPE - MERCY CARE BENEFITS (120641) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


120647ABH TARGET SYSTEM TRAINING (COURSE # 120647) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

120660ALTCS MEDLINE LUPUS, MS, SPINAL CORD, TBI QUIZ (120660) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

120668DEVELOPING A REGRESSION TEST LIBRARY (120668) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

120703 DISCOUNT TRAINING 120703 SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

120704MERCY CARE - MEDICAL MANAGEMENT NEW HIRE (120704) CLASSROOM

01/2010-12/2010 40 0 0 NON-ACADEMIC

120724PHL 1ST QUARTER TRAINING 2010 - RECORDING, PART 1 (120724) SELF-PACED

01/2010-12/2010 0.6 0 0 TOO FEW HOURS


01/2010-12/2010 0.5 0 0 TOO FEW HOURS

120728HOW IS HEALTHCARE DELIVERED AND MANAGED IN CALIFORNIA? (120728) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS


01/2010-12/2010 0.5 0 0 TOO FEW HOURS

120741

AETNA CUSTOMER CENTER, WELLNESS WORKS CENTER AND CONSOLIDATED LAB OPEN HOUSE (120741) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

120761BROWN BAG SESSION (JUNE 30, 2010); SHAREPOINT -- 120761 CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


120774CLAIMS TRAINING - DVA/DOD/MEDICAL CLAIMS TRAINING (120774) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

120789NACO SRC MEDICAID AND MEDICARE TRAINING (120789) CLASSROOM

01/2010-12/2010 5 0 0 NON-ACADEMIC

120797 MCA AD HOC – HOME HEALTH (120797) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


120798 MCA AD HOC – SKILLED NURSING (120798) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

120807 ARE YOU GETTING THE SLEEP YOU NEED? (120807) CLASSROOM01/2010-12/2010 1 1 COMBINABLE


120821 MAPSS: TIME MANAGEMENT FOR PCCS (120821) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

120840NURSE SKILLS PROGRESSION WORKSHOP - MANAGERS/SUPERVISORS (120840) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

120841NURSE SKILLS PROGRESSION WORKSHOP - NURSING STAFF (120841) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

120872ARXHD KC QUARTERLY TRAINING - TRAIN THE TRAINER (120872) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

120893SNAGIT, OUTLOOK AND MS WORD TIPS AND TRICKS (COURSE #120893) CLASSROOM

01/2010-12/2010 2 2 COMBINABLE


120905CULTURAL COMPETENCY AND HEALTHCARE DELIVERY (120905) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


120907START SAVING FOR YOUR RETIREMENT NOW WEBCAST (120907) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

120909HEALTH LITERACY: WHAT? WHO? WHY? AND WHERE? (120909) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


120934ARXHD - MAIL ORDER DELIVERY TRAINING FOR QUALITY ANALYSTS (120934) CLASSROOM

01/2010-12/2010 56 0 0 NON-ACADEMIC

120936 CPE - MERCY CARE CLAIMS REFRESHER (9:00AM) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


120946 MAPSS INTRODUCTION TO COBRA (120946)CLASSROOM/SELF-



120968AETNA TOTAL CLINICAL VIEW (ATV) OVERVIEW (120968) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

120969ARXHD - CUSTOMER SERVICE QUARTERLY TRAINING - ORACLE PLATFORM (120969) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

1209812010 ANTI-TERRORISM AND ANTI-MONEY LAUNDERING COMPLIANCE (120981) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


120996 DISABILITY CROSS TRAINING (120996) CLASSROOM01/2010-12/2010 4 0 0 NON-ACADEMIC

121018ARXHD - CUSTOMER SERVICE QUARTERLY TRAINING 2010 - KC PLATFORM (121018) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

121051 SMART FRONT END REFRESHER (121051) SELF-PACED01/2010-12/2010 2.5 0 0 NON-ACADEMIC

121077TEXAS ENCOUNTER SUBMISSION PROCESS (121077) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


121097 FSA RENEWAL TRAINING 121097 SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

121105A DAY IN THE LIFE OF A CIMS PROJECT MANAGER 121105 SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


121106 PUBLIC SECTOR COMPLIANCE 101 (#121106) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


121107NY MANAGED CARE REFORM ACT - MASTERY TEST - 3Q 2010 (121107) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

121159 NACO ESA OVERVIEW SELF-PACED01/2010-12/2010 12 0 0 NON-ACADEMIC

121224RAIL ROAD CUSTOMER SPECIFIC TRAINING FOR CALLS (121224)


01/2010-12/2010 4 0 0 NON-ACADEMIC

121230MAY 2010 PROVIDER CONTRACTING TOPICAL (121230) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

121239 CA SETTLEMENT AGREEMENT - 121239 CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

121264NEXT GENERATION EMIS - GENERAL USER REFRESHER TRAINING (121264) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

121267SMI/NON-SMI COST-SHARING ENHANCEMENT (121267) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

121275 NACO-SRC INTERN ORIENTATION (121275) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

121283TALKING TO TEENS ABOUT RISKY BEHAVIORS (121283) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


121287 LYME DISEASE (121287) CLASSROOM01/2010-12/2010 1 1 COMBINABLE


121289 ASRX SOFT SKILLS (121289) CLASSROOM01/2010-12/2010 2 2 COMBINABLE


121305HMO AND QPOS PRODUCTS ON THE ACAS PLATFORM OVERVIEW (121305) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

121307 ASO E-TECH SUPPORT (121307) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

121315AETNA CLINICAL COMMUNITY GRAND ROUNDS - FUNDAMENTALS IN WOUND CARE (121315) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

121323CREDENTIALING EDUCATIONAL SESSION - NCQA (121323) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


121338 CALIFORNIA WAGE-HOUR POLICY UPDATE (121338) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

121346

DUNN & BRADSTREET TRAINING - PART 2 - GOVERNMENT & LABOR RENEWAL UNDERWRITERS (121346) CLASSROOM

01/2010-12/2010 2 2 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


1213526/1 ACCELERATION TO SUPPORT EXPANDED DEPENDENT COVERAGE (121352) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

121355 WHAT IS AVA & WHAT ARE ITS BENEFITS? (121355) SELF-PACED01/2010-12/2010 0.25 0 0 TOO FEW HOURS

121359NY OFFICE OF THE ATTORNEY GENERAL - ASSURANCE OF DISCONTINUANCE (121359) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

121361DPCI AD HOC – BEHAVIORAL HEALTH CLAIMS (121361) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

121374DPCI AD HOC – SWAPPING ACCUMULATORS (121374) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

121395 DPCI AD HOC – OUTLIER CLAIMS (121395) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

121413DPCI AD HOC – COORDINATION OF BENEFITS (COB) CLAIMS (121413) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

121418MPC AD HOC – COORDINATION OF BENEFITS (COB) CLAIMS (121418) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

121432MC AD HOC – COORDINATION OF BENEFITS (COB) CLAIMS (121432) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

121437CHOC AD HOC – COORDINATION OF BENEFITS (COB) CLAIMS (121437) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

121446 UAT DELIVERABLES OVERVIEW FOR SRW (121446) SELF-PACED01/2010-12/2010 0.66 0 0 TOO FEW HOURS

121448ALTCS MEDLINE ARTHRITIS AND OSTEOPOROSIS QUIZ (121448) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

121451NACO STD & TERM LIFE REFUND REQUESTS TRAINING (121451) CLASSROOM

01/2010-12/2010 3 0 0 NON-ACADEMIC

121470 LONG TERM DISABILITY (LTD) NEW HIRE 121470 CLASSROOM01/2010-12/2010 156 0 0 NON-ACADEMIC

121479MAPSS - HEALTH CARE REFORM & OUR INDIVIDUAL MEMBERS (121479)


01/2010-12/2010 2 0 0 NON-ACADEMIC

121488NEW YORK ATTORNEY GENERAL ASSURANCE OF DISCONTINUANCE/SFE (121488) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

121494JUNE 2010 DENTAL WEEKLY DRILL ROLLOUTS (121494) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

121494JUNE 2010 DENTAL WEEKLY DRILL ROLLOUTS (121494) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

121495PLANTATION STD-LTD TRANSITION TRAINING FOR STD 121495 CLASSROOM

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

121515TEXAS MEDICAID ENCOUNTERS FINANCE TRAINING (121515) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


121565MAPSS PRODUCER WORLD HELPDESK WORKFLOWS (121565) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS









121579 NY HCRA 2010 RECERTIFICATION (121579) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

121581PROACTIVE DISCHARGE PLANNING MODULE 2 MASTERY TEST (121581) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

121582 MEDICARE LIS-BAE REMEDIAL TRAINING (121582) CLASSROOM01/2010-12/2010 2.5 0 0 NON-ACADEMIC

121583LIVE MEETING TRAINING FOR WEST REGION (COURSE 121583) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


121588ELECTRONIC CORRESPONDENCE HANDLING SYSTEM (ECHS) 2010 RECERTIFICATION (121588) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

121592HEADACHES 'WHAT YOU SHOULD KNOW" LUNCH AND LEARN 121592 CLASSROOM

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

121594MEDICARE OUT OF AREA PROCESSING REFRESHER TRAINING (121594) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

121595 MICHELE'S TEST (121595) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

121624PHARMACY PRECERT QUARTERLY TRAINING (121624) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

121631INTRODUCTION TO CENTRICITY AND THE PREFERENCE TAB (121631) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


121637MAPSS- RHA ELIGIBILITY IMPLEMENTATION PROCESS (121637)


01/2010-12/2010 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


121657

NON-PARTICIPATING PROVIDER REIMBURSEMENT BROWN BAG DISCUSSION FOR PRODUCT ENGINEERING (121657) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


121659MEDICARE LIS-BAE REMEDIAL TRAINING MASTERY TEST (#121659) SELF-PACED

01/2010-12/2010 0.33 0 0 TOO FEW HOURS

121675CREATING VALUE: EFFECTIVE P&L LEADERSHIP (121675) CLASSROOM

01/2010-12/2010 16 16 1


121682 LEADING THROUGH TRANSITIONS (121682) CLASSROOM01/2010-12/2010 7 7 COMBINABLE


121701MAPPS AETNA STANDARD TABLE TRAINING FOR STUDENT HEALTH (121701)


01/2010-12/2010 2 0 0 NON-ACADEMIC

121712ASO APPEALS 101 FOR CUSTOMER SERVICE STAFF (121712) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

121790MAPSS: ACAS PLAN SET UP OVERVIEW FOR PCCS (121790) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

121794MAPSS: PCC WEB RESOURCES OVERVIEW (121794) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

121858 ADAM CALIFORNIA SETTLEMENT TRAINING (121858) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

121865MAPSS 1:1 TRAINING/COACHING 3RD QUARTER 2010 (121865)


01/2010-12/2010 0 0 0 NON-ACADEMIC

121883 ADAM AETNA ONE LEADERSHIP TRAINING (121883) CLASSROOM01/2010-12/2010 20 0 0 NON-ACADEMIC

121886ACTIVEHEALTH - CLINICAL CONTENT 2010 2ND QUARTER ROLLOUT DM (COURSE #121886) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

121887ACTIVEHEALTH - CLINICAL CONTENT 2ND QUARTER ROLLOUT -MATE (COURSE #121887) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

121888ACTIVEHEALTH - CLINICAL CONTENT 2ND QUARTER ROLLOUT 2010 - DM (COURSE # 121888) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

121889ACTIVEHEALTH CLINICAL CONTENT ROLLOUT JUNE 2010 - MATE (COURSE # 121889) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

121908MAPSS INDIVIDUAL ADVANTAGE SOFT SKILLS (121908) CLASSROOM

01/2010-12/2010 4 4 COMBINABLE


121921 ADAM AETNA ONE ALERT SETTING (121921)CLASSROOM/SELF-


121935 BANK OF AMERICA INTAKE TRAINING (121935) CLASSROOM01/2010-12/2010 16 0 0 NON-ACADEMIC

121947LEADERSHIP TRAINING ON FMLA REGULATIONS (121947)


01/2010-12/2010 15 15 0.5



YearCourse Length

Applicable Hours

Credits Recommended


121950 MAPSS-RHA PCC PRE-65 WORKFLOW (121950) SELF-PACED01/2010-12/2010 3 0 0 NON-ACADEMIC

121952 RHA DRAFTING WORKFLOW (121952) SELF-PACED01/2010-12/2010 2 0 0 NON-ACADEMIC

121957

AETNA CLINICAL COMMUNITY GRAND ROUNDS - ACTIVE TREATMENT MODALITIES FOR CHRONIC ULCERS THAT REFUSE TO HEAL (121957) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

121994ICD-10 REGULATORY OVERVIEW INCLUDING 5010 TRANSACTION UPGRADE (121994) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

121996 LEAVE OF ABSENCE TRIAGE TRAINING (121996) CLASSROOM01/2010-12/2010 56 0 0


122000

MAPSS DMO DENTAL VENDOR IDENTIFYING ORTHODONTIC WORK IN PROGRESS AND ORTHODONTIC TAKEOVER (122000) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

122008 KC MEDICARE TOC TRAINING (122008) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122023 ADAM LTD VENDOR TRAINING (122023) CLASSROOM01/2010-12/2010 7.5 0 0 NON-ACADEMIC

122024 UNIT RECORD MANAGER (URM) TRAINING (#122024) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

122028MEDICARE PROFICIENCY REMEDIATION TRAINING (CSR) (122028) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122029WRITING SKILLS FOR MEDICARE CTM AND KANA STAFF TRAINING (122029) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122030WRITING SKILLS FOR MEDICARE GRIEVANCE AND APPEALS STAFF TRAINING (122030) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122031MEDICARE PROFICIENCY REMEDIATION TRAINING (RX) (122031) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122033MEDICARE PROFICIENCY REMEDIATION TRAINING (CTM) (122033) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122034WRITING SKILLS FOR MEDICARE CTM AND KANA STAFF ASSESSMENT (122034) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122036MEDICARE PROFICIENCY ASSESSMENT (CSR) (122036) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122037WRITING SKILLS FOR MEDICARE GRIEVANCE AND APPEALS STAFF ASSESSMENT (122037) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122039MEDICARE PROFICIENCY ASSESSMENT (RX) (122039) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122041MEDICARE PROFICIENCY ASSESSMENT (CTM) (122041) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


122066 STD - LTD TRANSITION PROCESS (122066) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

122071MAPSS VENDOR ECHS CATEGORY TRAINING (122071) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

122076 SQL SERVER 2008 REPORT BUILDER 2.0 (122076) CLASSROOM01/2010-12/2010 8 8 0.5


122115MID YEAR REVIEW OVERVIEW AND DISCUSSION TOOL (122115) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122124 MOTIVATIONAL INTERVIEWING - (#122124) CLASSROOM01/2010-12/2010 8 8 0.5


122125AETNA COMMUTER BENEFIT (ACB) REFRESHER TRAINING 122125 CLASSROOM

01/2010-12/2010 3.5 0 0 NON-ACADEMIC

122138AETNA COMMUTER BENEFITS PRODUCT OVERVIEW (122138) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122151MENTAL HEALTH PARITY 2/3 RULE TESTING TOOL TRAINING (122151)


01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122168NACO SRC GOLDEN HOUR - DEP ELIGIBILITY TO AGE 26 EARLY IMPLEMENTATION (122168)


01/2010-12/2010 1 0 0 NON-ACADEMIC

122183ACB PRODUCT AND PARTICIPANT DEMO REFRESHER (122183) CLASSROOM

01/2010-12/2010 0.42 0 0 TOO FEW HOURS

122193DENTAL VENDOR QUESTIONS MAILBOX WORKFLOW (122193) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


122197LTD REFRESH TRAINING CURRENT LTD STAFF (122197) CLASSROOM

01/2010-12/2010 70 0 0 NON-ACADEMIC

122237WHAT'S NEW IN ASD - AUGUST 2010 TRAINING RELEASE COMMUNICATION (122237) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122239 ASD FIND PROVIDER REDESIGN (122239) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

122252JUNE 2010 PROVIDER CONTRACTING TOPICAL (122252) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

122298 ADAM LTD BENEFIT LIAISON TRAINING (122298) CLASSROOM01/2010-12/2010 12 0 0 NON-ACADEMIC

122300NEW YORK MANAGED CARE REFORM ACT - 3RD QUARTER 2010 (122300) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122325 WEB CCI - CLAIM BUSINESS SOLUTIONS -112325 CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

122327ECHOSIGN SUPPLEMENTAL TRAINING FOR BEHAVIORAL HEALTH TEAM - 122327 CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

122328 FLEXWORK - VOLUNTARY TIME OFF (VTO) - 122328 SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


122332 CONSULTATIVE SOLUTIONS REFRESH (122332) CLASSROOM01/2010-12/2010 8 0 0 NON-ACADEMIC

122339 FIRST CALL CONNECTION - 122339 SELF-PACED01/2010-12/2010 0.2 0 0 TOO FEW HOURS

122341ADAM SHORT TERM DISABILITY AUTO-CLOSURE PROCESS IN WKAB (122341) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

122346PRECERT PAR NON-PAR AMBULATORY SURGICAL TRAINING (122346) SELF-PACED

01/2010-12/2010 8 0 0 NON-ACADEMIC

122354 CANDID MOMENTS: GROUP IDENTITY SELF-PACED01/2010-12/2010 0.08 0 0 TOO FEW HOURS

122367SERVICE REQUEST WORKBENCH NAVIGATION - EXTERNAL (122367) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

122401AETNA COMMUTER BENEFITS - ADMIN SITE (122401) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122404AETNA MEDICARE COMPLIANCE AND FRAUD, WASTE AND ABUSE TRAINING (122404) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

122420ADAM STD DBM CROSS TRAINING FOR EXISTING STAFF (122420) CLASSROOM

01/2010-12/2010 60 0 0 NON-ACADEMIC

1224292010 EMPLOYEE SURVEY AD HOC REPORTING (122429) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

122437ARXHD - PHL TO ORACLE MOD PLATFORM - REFRESHER TRAINING (122437) CLASSROOM

01/2010-12/2010 6 0 0 NON-ACADEMIC

122446UPS DISABILITY - UPS EXPEDITED PROCESS FOR STD DBM (122446) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

122448UPS DISABILITY - STD EXPEDITED CLAIM PROCESS (122448) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

122452UPS DISABILITY - INTAKE ANALYST CLAIM MONITORING TOOL (122452) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

122456CPE - MERCY CARE PLAN CALL TRACKING (PHARMACY)#122456 SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

122469 SURVEY CHAMPIONS 2010 (122469) SELF-PACED01/2010-12/2010 1.5 0 0 NON-ACADEMIC

122483DUNN & BRADSTREET TRAINING - PART 2 AGB NB & RE UW/SS CLASSROOM

01/2010-12/2010 2.5 0 0 NON-ACADEMIC

122493DELIVERING CULTURALLY AND LINGUISTICALLY APPROPRIATE CARE AND SERVICES (122493) CLASSROOM


122499 HMO IB80 AND COBRA PROCESSING (122499) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

122499 HMO IB80 AND COBRA PROCESSING (122499) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


122501JULY 2010 DENTAL WEEKLY DRILL ROLLOUTS (122501) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

122554 VIRTUAL FILE MANAGER TRAINING (122554) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

122575NACO SRC ADJUDICATION REFRESHER TRAINING (122575) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

122577ADAM CLINICAL EDUCATION RESOURCE TOOL (CERT) OVERVIEW (122577) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

122592MERCY CARE: MODEL OF CARE PART 1 (COURSE # 122592)


01/2010-12/2010 0 0 0 TOO FEW HOURS

122599MERCY CARE: MODEL OF CARE PART 2 (COURSE # 122599)


01/2010-12/2010 0 0 0 TOO FEW HOURS

122601MEDICARE PROFICIENCY ASSESSMENT (RX CLAIMS) (122601) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122604

MEDICARE PROFICIENCY ASSESSMENT (RX MEMBER ADVOCATES AND INTERNET RESPONSE TEAM) (122604) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122605MEDICARE PROFICIENCY ASSESSMENT (RX PRECERTIFICATION) (122605) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122650AETNA MEDICARE PHYSICIAN OUTREACH TRAINING (122650) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

122661MERCY CARE: ALTCS MEDLINE DIABETES QUIZ (COURSE # 122661) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

122666 INDIVIDUAL MEDICAL CONVERSION (PPO) 122666 CLASSROOM01/2010-12/2010 1.5 0 0 NON-ACADEMIC

122668 FLEXIBLE ENGAGEMENT MODEL (122668) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

122673 GEMS - WHAT IF SCREEN (122673) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

122678ASO SRC 1:1 TRAINING/COACHING 2ND QUARTER 2010 (122678) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

122680ASO SRC 1:1 TRAINING/COACHING 3RD QUARTER 2010 (122680) CLASSROOM

01/2010-12/2010 0 0 0 TOO FEW HOURS

122685REFERRAL-BASED PILOT FOR HMO/QPOS ON THE STRATEGIC PLATFORM (122685)


01/2010-12/2010 0 0 0 TOO FEW HOURS

122724MERCY CARE: ALTCS MEDLINE DIABETES QUIZ (COURSE# 122724) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

122726INDIVIDUAL CONSUMER PORTAL & UNDERWRITING MEHTODOLGY REVIEW


01/2010-12/2010 0 0 0 TOO FEW HOURS

122737ALTCS COMMUNITY RESOURCES A-Z TRAINING (122737) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


122743 ADAM STD ATLAS TO WKAB CONVERSION (122743) CLASSROOM01/2010-12/2010 60 0 0 NON-ACADEMIC

122748 ADAM WKAB PAYROLL PROCESS (122748) CLASSROOM01/2010-12/2010 20 0 0 NON-ACADEMIC

122759 BR ATV DEMO 122759 CLASSROOM01/2010-12/2010 3 0 0 NON-ACADEMIC

122772 ASO ASH EPDB TRAINING (122772)CLASSROOM/SELF-


122785

MEDICARE PROFICIENCY ASSESSMENT (SR BILLING CONSULTANTS AND BILLING PREMIUM CONSULTANTS)-122785 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

122786PATIENT CENTERED MEDICAL HOME (PCMH) - (122786) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


122793ALTCS MODERN DIABETES MANAGEMENT TRAINING (122793) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


122797ASO HMO CBS STAFF TO ASSIST ASH - RCDE (122797)


01/2010-12/2010 8 0 0 NON-ACADEMIC

122803 JCA PROVIDER SELECTION REFRESHER SELF-PACED01/2010-12/2010 6 0 0 NON-ACADEMIC

122814ASO ASH - SCM & HMO PRODUCTION TRAINING (122814)


01/2010-12/2010 3.5 0 0 NON-ACADEMIC

122817 MY CAREER COACH (122817) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

122818

ALTCS MANDATORY AHCCCS EDUCATION, EMPLOYMENT AND HOUSING RESOURCES TRAINING (122818) CLASSROOM

01/2010-12/2010 2.5 2.5 COMBINABLE


122824 NACO SRC ELITE CLIENTS TRAINING (122824)CLASSROOM/SELF-


122833 ASO ASH - AST REFRESHER TRAINING (122833)CLASSROOM/SELF-


122849 NACO HORIZON CSR TEAM MBH TRAINING (122849)CLASSROOM/SELF-


122870 ASO L&P LIVEMEETING TRAINING - 122870 CLASSROOM01/2010-12/2010 2.5 1.5 COMBINABLE


122872NACO CUSTOMER SERVICE BOOT CAMP FOR CSRS (122872) CLASSROOM

01/2010-12/2010 5 5 COMBINABLE


122932 SURVEY CHAMPIONS BASIC - 122932 SELF-PACED01/2010-12/2010 0.75 0 0 TOO FEW HOURS

122954MAPSS- PCC TO MARKETING WEB CCI TRAINING (122954)


01/2010-12/2010 1.5 1.5 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


122957 MAPSS- IBA MEA ENROLLMENT OVERVIEW (122957)CLASSROOM/SELF-


122960HEALTH CARE REFORM - PRE-EXISTING CONDITION EXCLUSIONS (122960) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

122981QUALITY CENTER MANUAL TESTING - BASICS (122981) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

122987 ACAS EB SCREEN ENHANCEMENTS (122987) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

122988DMO TO TRADTIONAL ORTHO PROCESSING FOR VENDOR CLAIMS PROCESSORS (122988) CLASSROOM

01/2010-12/2010 8 0 0 NON-ACADEMIC

122991ASO ASD & APMHELPDESK INQUIRY TRAINING FOR SALES (122991)


01/2010-12/2010 4 4 COMBINABLE


123001 MEDICARE GROUP LEP ATTESTATION (123001) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

123039 WINDOWS 7 PROJECT: DATA CLEAN-UP (123039) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

123055NURSE SKILLS PROGRESSION WORKSHOP - NURSING STAFF (123055) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


123057 FSA DEBIT CARD TRAINING FOR CSCS 123057 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

123061JULY 2010 PROVIDER CONTRACTING TOPICAL (123061) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

123094

MEDICARE PROFICIENCY ASSESSMENT (ELIGIBILITY CONSULTANT–ELECT AND PSS TECH LEAD)-123094 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

123096MEDICARE PROFICIENCY ASSESSMENT (ELIGIBILITY CONSULTANT MR&R)-123096 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

123098

MEDICARE PROFICIENCY ASSESSMENT (ELIGIBILITY CONSULTANTS - PENDING AND PSS CONSULTANTS - PENDING)-123098 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

123099

MEDICARE PROFICIENCY ASSESSMENT (ELIGIBILITY CONSULTANTS-PROCESSING AND SENIOR PSS CONSULTANTS-PROCESSING)-123099 SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

123100MEDICARE PROFICIENCY ASSESSMENT (PSS CONSULTANT - ENROLLMENT RECON)-123100 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

123101

MEDICARE PROFICIENCY ASSESSMENT (PSS CONSULTANT-TRR RECON AND SENIOR PSS CONSULT-TRR)-123101 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

123106ADAM WKAB REPORTS AND PERFORMANCE SUPPORT TOOL TRAINING (123106) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


123130AETNA WRITTEN COMMUNICATION TRAINING (123130) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

123136 CFSU PRODUCT CERTIFICATION (123136) CLASSROOM01/2010-12/2010 1 0 0 NON-ACADEMIC

123161 MAPSS- ODS OVERVIEW FOR QUALITY (123161)CLASSROOM/SELF-


1231882011 MEDICARE PRODUCER CERTIFICATION REPORTING


01/2010-12/2010 2 0 0 NON-ACADEMIC

1231962011 MEDICARE PRODUCER CERTIFICATION ADMINISTRATION


01/2010-12/2010 0 0 0 TOO FEW HOURS

123227ARXHD - CUSTOMER SERVICE - KC - MOD - TTT FOR NOTES JOB AIDE (123227) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

123239MSO FINANCIAL INFORMATION SYSTEMS (FIS) AND ORACLE TRAINING FOR MEDICARE CSRS - 123239 SELF-PACED

01/2010-12/2010 3 0 0 NON-ACADEMIC

123241HEALTH CARE REFORM - WHAT'S IN IT FOR ME (123241) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

123246NCO L&P ACTION LEARNING - PHOTOSHOP ELEMENTS (#123246) SELF-PACED

01/2010-12/2010 4 4 COMBINABLE


123256ANTI-HARASSMENT TRAINING FOR MANAGERS (123256) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE








123274ASRX - CUSTOMER SERVICE - COMPASS - INDEXER (123274) CLASSROOM

01/2010-12/2010 16 0 0 NON-ACADEMIC

123310 MAPSS- PCC TO MARKET: NBID TRAINING (123310)CLASSROOM/SELF-


123312 RE-EVAL TRAINING (123312) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


123313

HEALTH CARE REFORM PREVENTIVE SERVICES AND TRACKING OF THE HEALTH CARE REFORM PLAN STATUS (123313) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

123325 ALTCS MEDLINE DIABETES QUIZ (123325) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

123337DEMONSTRATING VALUE SCORECARD TRAINING (123337) CLASSROOM

01/2010-12/2010 1.25 0 0 NON-ACADEMIC

123346NCM AETNA ONE CLINICAL TRAIN THE TRAINER (123346) CLASSROOM

01/2010-12/2010 40 0 0 NON-ACADEMIC

123373ASRX - MANUFACTURER REFERRAL PROCESSING - CROSS TRAINING (123373) CLASSROOM

01/2010-12/2010 24 24 1.5


123396 NACO SRC FCR LUMINX (123396)CLASSROOM/SELF-



123401MIDDLE MARKET PHARMACY SALES RE-CONTRACTING (123401) CLASSROOM

01/2010-12/2010 4 4 COMBINABLE


123405 NACO SRC EPDB OVERVIEW (123405)CLASSROOM/SELF-


123411ARXHD-KC PLATFORM EXTENDED TRAINING (123411) CLASSROOM

01/2010-12/2010 32 0 0 NON-ACADEMIC

123413CANDID MOMENTS: GETTING TO KNOW THE GENERATIONS (COURSE # 123413) SELF-PACED

01/2010-12/2010 0.05 0 0 TOO FEW HOURS

123419ACTISURE CSR NEW HIRE TRAINING CLASS - TAMPA


01/2010-12/2010 280 0 0 NON-ACADEMIC

123422ARXHD-MOD-POMPANO BEACH-ORACLE TRAINING (123422) CLASSROOM

01/2010-12/2010 40 40 2.5


123424 ACAS CSR NEW HIRE TRAINING CLASS - SEATTLECLASSROOM/SELF-


123434 ARXHD - KC - 3RD QUARTERLY TRAINING (123434)CLASSROOM/SELF-


123475ARXHD - PB - CUSTOMER SERVICE - 3RD QUARTELY TRAINING (123475)


01/2010-12/2010 2 0 0 NON-ACADEMIC

123511 CLAIMCHECK EXPANSION (123511) CLASSROOM01/2010-12/2010 4 4 COMBINABLE


123549ASO BUSINESS WRITING SKILLS: SESSION 1 - (123549) CLASSROOM

01/2010-12/2010 6 SAME AS LINE 5464,5648

123554

CANDID MOMENTS: GETTING TO KNOW THE GENERATIONS (AETNA LEARNING CENTER # 123554) SELF-PACED

01/2010-12/2010 0.08 0 0 TOO FEW HOURS

123575NACO SRC GOLDEN HOUR ANCILLARY ONLY OFFERINGS (123575)


01/2010-12/2010 8 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


123597ASO BUSINESS SKILLS - WRITING COACHES (123597) CLASSROOM

01/2010-12/2010 3 3 COMBINABLE


123603 MEDICARE PSS REFRESHER TRAINING - 123603CLASSROOM/SELF-


123605SCM HOSPITAL RATE WIZARD: MID-AMERICA REGION (123605) CLASSROOM

01/2010-12/2010 16 16 1


123630CREDENTIALING VENDOR REFRESH SESSION - 123630 CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

123634 CREDENTIALING ACCENTURE REFRESH - 123634 CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

123636 HEALTH CARE REFORM OVERVIEW (123636) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


1236492010 TALENT MANAGER SKILLS INVENTORY MAINTENANCE OVERVIEW AND PROCESS (123649) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


123655 MSO PHARMACY REFUND PROCESS - 123655 SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

123699CPE - MERCY CARE CLAIMS REFRESHER PART II - 123699 CLASSROOM

01/2010-12/2010 2 2 COMBINABLE


123719 MEDICARE SECONDARY PAYER TRAINING SELF-PACED01/2010-12/2010 2 2 COMBINABLE


123724 ORTHONET FOCUS CLAIM REVIEW (123724) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

123733 BAC LTD TRANSITION TRAINING (123733) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

123735 BAC MEDICAL RECORDS TRAINING (123735) CLASSROOM01/2010-12/2010 2 0 0 NON-ACADEMIC

123737ADAM RTW AUTOCALL - STD TASK DEMONSTRATION (123737) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

123744BAC PROCESS TRAINING FOR TENURED STD STAFF (123744) CLASSROOM

01/2010-12/2010 44 0 0 NON-ACADEMIC

123746 MEDICARE ASD CTI TRAINING (123746) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

123762MAPSS HEALTHY NEW YORK CONTINGENT TRAINING (123762) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

123764

CREDENTIALING: NETWORK & BUSINESS CRITERIA INFORMATION (NETBUS) OVERVIEW FOR NETWORK (123764) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


123800 RBCO ASH CSR NEW HIRE TRAINING (123800) CLASSROOM01/2010-12/2010 160 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


123802 PRECERT IQA REFRESHER REHIRE (123802) SELF-PACED01/2010-12/2010 80 0 0 NON-ACADEMIC


01/2010-12/2010 0.75 0 0 TOO FEW HOURS

123825PHL - CUSTOMER SERVICE BASIC TRAINING - TRAIN THE TRAINER (123825) CLASSROOM

01/2010-12/2010 72 0 0 NON-ACADEMIC

123827DEDICATED UNIT ATV MIGRATION TRAINING - (123827)


01/2010-12/2010 0 0 0 TOO FEW HOURS

123843 MEDICARE FALL SALES CONFERENCE (123843)CLASSROOM/SELF-


123856 ALTCS PROCESS OF DYING TRAINING (123856) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


123859SALESFORCE.COM MEETING TRAINING FOR ADMINISTRATIVE ASSISTANTS (123859) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


123861 SALESFORCE.COM TRAINING (123861) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


123866

HEALTH CARE REFORM – STANDARDS FOR DOCUMENTATION AND STORAGE OF INFORMATION (123866) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

123872 PERFORMANCE CONSULTING (123872) SELF-PACED01/2010-12/2010 8 8 0.5


123877 TRAINING PROGRESS REPORT (123877) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

123883 FLOW CONTROL (123883) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

123888 OVERPAYMENT TRACKING SYSTEM (OPT) (123888) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


123914LICENSING & APPOINTMENT FOR INTERNAL PRODUCERS (#123914) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

123936CPSO FORGIVENESS OF COINSURANCE TRAINING (123936) SELF-PACED

01/2010-12/2010 2 0 0 NON-ACADEMIC

123940MAPSS: NA PSS- EBS BPC CONVERSION TRAINING (123940)


01/2010-12/2010 60 0 0 NON-ACADEMIC

123942

2010 COMPLAINT, GRIEVANCE AND APPEAL (CG&A) LETTER WRITING RECERTIFICATION ASSESSMENT. (123942) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

123944 MAPSS AEXCEL TRAINING (123944) SELF-PACED01/2010-12/2010 6 6 COMBINABLE


123964 SCM 101 VIRTUAL (NORTHEAST/AWCA) - (123964) CLASSROOM01/2010-12/2010 10 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


123970CREDENTIALING CUP OF JOE - COACH JACK (123970) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

123971ASA (AETNA SIGNATURE ADMINISTRATOR) CUSTOMER SERVICE (123971) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

123982CREDENTIALING FURTHER INVESTIGATION TRAINING (123982) CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

124042E.E. CAMMACK GROUP SCHOOL - SPECIALTY REP TRAINING CLASSROOM

01/2010-12/2010 40 0 0 NON-ACADEMIC

124048 ASRX TRAIN THE TRAINER (124048) CLASSROOM01/2010-12/2010 24 24 1.5


124091MSO OPEN ENROLLMENT 2011 PFFS TRAINING - 124091


01/2010-12/2010 1 0 0 NON-ACADEMIC

124101MEDICARE COMPLIANCE TRAINING REFRESHER MODULES (124101) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


124105MAPSS- NEW PRODUCT TRAINING FOR NATIONAL ACCOUNT PCCS (124105)


01/2010-12/2010 1 0 0 NON-ACADEMIC

124134124134-DUALLY ENROLLED FEHBP/FEDVIP + SINGLE ENROLLED FEHBP/FEDVIP CLASSROOM

01/2010-12/2010 4 4 COMBINABLE


124162MRPCO ILINC ORIENTATION AND CERTIFICATION PART 1 (124162)


01/2010-12/2010 1 0 0 NON-ACADEMIC

124165WELLNESS WORKS FITNESS CENTER GUIDED TOUR(124165) CONTACT: CHERYL L. WARD CLASSROOM

01/2010-12/2010 0.33 0 0 TOO FEW HOURS

124167 AETNA 101 CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

1241712012 AEXCEL: PROPOSED PROGRAM CHANGES (124171) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

124182ASO PLAN SPONSOR LIAISON TRAINING FOR ASD & ACAS SCREENS (124182)


01/2010-12/2010 4 0 0 NON-ACADEMIC

124200MEDICARE PROFICIENCY REMEDIAL TRAINING MASTERY TEST (RX CLAIMS) (124200) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

124214MEDICARE PROFICIENCY REMEDIAL TRAINING MASTERY TEST (RX MA/IRT) (124214) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

124216MEDICARE PROFICIENCY REMEDIAL TRAINING TBT (RX MA/IRT) (124216) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

124217OVERPAYMENT TRACKING SYSTEM (OPT) UPDATE TRAINING (OFFSHORE NCO) (124217) CLASSROOM

01/2010-12/2010 12 0 0 NON-ACADEMIC

124220MEDICARE PROFICIENCY REMEDIAL TRAINING TBT (RX CLAIM) (124220) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

124235MAPSS HCR CODING INSTRUCTIONS FOR TRAD ACAS IMPLEMENTATION CONSULTANTS (124235) CLASSROOM

01/2010-12/2010 2.25 2.25 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


124236AETNA HEALTHY LIFESTYLE COACHING PROGRAM - COURSE #124236 SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

124250CLINICAL WORKSHOP: HOME INTRAVENOUS THERAPY (124250) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


124254 NACO SRC CLAIMS SYSTEMS TRAINING (124254) CLASSROOM01/2010-12/2010 8 8 0.5


124263KC MOD - MEDICARE IDENTIFICATION TRAINING - ACS (124263) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

124265KC MOD MEDICARE IDENTIFICATION TRAINING - PGH (124265) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

124288 NEWHIRETRAININGHOMEWORKMODULE7 (124288) SELF-PACED01/2010-12/2010 3 0 0 NON-ACADEMIC

124325 NCM CLINICAL AETNA ONE TRAINING (124325) CLASSROOM01/2010-12/2010 40 0 0 NON-ACADEMIC

124362ADAM INTAKE REPRESENTATIVE (IR) TRAINING (124362) CLASSROOM

01/2010-12/2010 44 44 2.5


124365 OVERAGE DEPENDENT PROCESSING (124365) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

124366 CAROL B TEST (124366) SELF-PACED01/2010-12/2010 0.5 0 0 TOO FEW HOURS

124377ACAS OV SCREEN - OVERPAYMENT TRACKING (124377) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

124380HMO AND QPOS PRODUCTS ON ACAS FUNCTIONAL TRAINING (124380) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

124394INTRO. TO BICYCLING COMMUTING (124394); CONTACT: CHERYL L. WARD CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


124406PREPARING TO APPLY FOR COLLEGE(124406) CONTACT; CHERYL L. WARD CLASSROOM

01/2010-12/2010 1 0 0 NON-ACADEMIC

124409CLAIM CHECK 8.5 FOR CLAIMS PROCESSING (COURSE # 124409)


01/2010-12/2010 0 0 0 TOO FEW HOURS

124420CLEAR CLAIM CONNECTION WEBSITE COURSE FOR CLAIMS PROCESSING (COURSE #124420)


01/2010-12/2010 0 0 0 TOO FEW HOURS

124426TRAD CBS MENTAL NERVOUS REFRESHER TRAINING (124426)


01/2010-12/2010 4 0 0 NON-ACADEMIC

124430MAPSS MEDICAL CSR REFRESHER FOR FSA CSR'S (124430) SELF-PACED

01/2010-12/2010 24 0 0 NON-ACADEMIC

124442HOW AETNA MEDICARE WORKS: EMPLOYER GROUP (124442) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

124443HOW AETNA MEDICARE WORKS: INDIVIDUAL MEDICARE (124443) SELF-PACED

01/2010-12/2010 0.75 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


124449 AGB CBS DENTAL TRAINING CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

124452HERBS & SUPPLEMENTS: FACT OR FICTION(124452) CONTACT: CHERYL L. WARD CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


124453GET FROM TRAINING GAPS TO LEARNING & PERFORMANCE OBJECTIVES (124453) SELF-PACED

01/2010-12/2010 27 27 1.5 COMBINABLE

124460

ALTCS SEATING AND POSITIONING FOR SKIN INTEGRITY AND MAXIMUM EFFICIENCY TRAINING (124460) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


124463THE LIFE STYLE AND MANAGEMENT OF HIGH BLOOD PRESSURE - PHOENIX AZ. 124463 CLASSROOM

01/2010-12/2010 0.75 0 0 TOO FEW HOURS

124464 CLAIMSXTEN NOVEMBER 2010 RELEASE (124464) SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

124467ADAM ATLAS AND WKAB SYSTEMS INQUIRY INTRODUCTION AND REVIEW (124467) CLASSROOM

01/2010-12/2010 4 0 0 NON-ACADEMIC

124469HIGH BLOOD PRESSURE AND YOUR DIET - GILA MEETING ROOM CLASSROOM

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

124469HIGH BLOOD PRESSURE AND YOUR DIET - GILA MEETING ROOM COURSE # 124469 CLASSROOM

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

124475 AETNA ONE PRECEPTOR CLASS (124475) CLASSROOM01/2010-12/2010 3 0 0 NON-ACADEMIC

124494SEPTEMBER 2010 DENTAL WEEKLY DRILL ROLLOUTS (124494) SELF-PACED

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

124564UPS DISABILITY -APS REFERRAL PROCESS TRAINING-UPS COMMUNICATION UDATES (124564) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

124569ARXHD - PB - OPERATIONS- MEDICARE IDENTIFICATION TRAINING (124569) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

124575

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION COMPLIANCE FOR MANAGERS (124575) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


124577PREPARING FOR AN OFCCP AUDIT OF THE CORPORATE HEADQUARTERS (124577) CLASSROOM

01/2010-12/2010 1 1 COMBINABLE


124588 MONDAY MORNING LEADERSHIP 124588 CLASSROOM01/2010-12/2010 8.5 8.5 0.5


124611 2010 WEEKLY UPDATES 09/07/10 - 124611CLASSROOM/SELF-


124614VOLUNTARY PRODUCTS BRAINSHARK PRESENTATION (124614)


01/2010-12/2010 0.16 0 0 TOO FEW HOURS

124615CFS EFFECTIVE COMMUNICATION AND COLLABORATION SKILL (124615) CLASSROOM

01/2010-12/2010 4 4 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


124639 AHM TIME TRACKING TRAINING (124639) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

124642 LOAD BALANCING TOOL TRAINING (124642) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE


124692 ADAM IHD REFRESHER TRAINING (124692) CLASSROOM01/2010-12/2010 6 0 0 NON-ACADEMIC

124722UNDERSTANDING THE 2010/2011 AETNA RETIREMENT PLAN (124722) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

124758NCO L&P ACTION LEARNING - FLASH DRAWING TECHNIQUES (#124758) SELF-PACED

01/2010-12/2010 4 4 COMBINABLE


124850HEALTH CARE REFORM: GRANDFATHERED STATUS (124850) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

124879ALTCS NEGATIVE PRESSURE WOUND THERAPY TRAINING (124879) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


124894 BEREAVEMENT TRAINING (124894) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


124897MAPSS: OPEN ENROLLMENT PCC ROAD SHOW (124897)


01/2010-12/2010 1.5 0 0 NON-ACADEMIC


124935BRINGING IT ALL TOGETHER TO HELP YOU SELL 124935 CLASSROOM

01/2010-12/2010 2 2 COMBINABLE


124938CULTURAL COMPETENCY: DIVERSITY AND STEREOTYPES (124938) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE SOCIAL SCIENCE

124940ALTCS ACTIVE LISTENING - READING BETWEEN THE LINES TRAINING (124940) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE


124942 MAPSS ASD TRAINING (124942) SELF-PACED01/2010-12/2010 4 0 0 NON-ACADEMIC

124951MEDICARE PSS 2011 OPEN ENROLLMENT TRAINING (124951)MS CLASSROOM

01/2010-12/2010 3.5 0 0 NON-ACADEMIC

124954 MAPSS: ID CARD BROWN BAG LUNCH (124954)CLASSROOM/SELF-


124956 MOTIVATIONAL INTERVIEWING, COURSE #124956 CLASSROOM01/2010-12/2010 8 8 0.5


124960AETNA ONE CLINICAL NEW HIRE CERTIFICATION (ALC# 124960) SELF-PACED

01/2010-12/2010 0 0 0 TOO FEW HOURS

124979ACTIVEHEALTH CLINICAL CONTENT RELEASE SEPTEMBER 2010 - COURSE #124979 SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

124987DUAL DIAGNOSIS AKA CO-OCCURRING DISORDERS (124987) CLASSROOM

01/2010-12/2010 2 2 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


125029 ALTCS MANDATORY MEDICARE TRAINING (125029) CLASSROOM01/2010-12/2010 2 2 COMBINABLE


125048 SOLD CASE FORMS (125048) CLASSROOM01/2010-12/2010 1.5 0 0 NON-ACADEMIC

125054 MSO 2011 OPEN ENROLLMENT TRAINING - 125054 SELF-PACED01/2010-12/2010 4 0 0 NON-ACADEMIC

125056 ECHOSIGN LIBRARIAN TRAINING - 125056 CLASSROOM01/2010-12/2010 2 2 COMBINABLE


125077 CANDOR WORKSHOP TRAINING (125077) SELF-PACED01/2010-12/2010 4 4 COMBINABLE


125079HEALTH CARE REFORM - GRANDFATHERING PROVISION (125079) SELF-PACED

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

1250802011 ANNUAL ENROLLMENT BENEFITS OVERVIEW (125080) SELF-PACED

01/2010-12/2010 0.33 0 0 TOO FEW HOURS

125081NACO SRC AETNA STANDARD TABLE (AST) TRAINING (125081) CLASSROOM

01/2010-12/2010 2 0 0 NON-ACADEMIC

125104 IHD LEVEL 1 CERTIFICATION TEST (125104) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

125113ADAM STD RTW FOCUS FOR MANAGEMENT (125113) CLASSROOM

01/2010-12/2010 1.5 0 0 NON-ACADEMIC

125134 SKILLS PROGRESSION FOR CLINICAL MANAGERS SELF-PACED01/2010-12/2010 1 0 0 NON-ACADEMIC

125158HOSPITAL NEGOTIATION STRATEGY AND TERM MANAGEMENT PROCESS (125158) CLASSROOM

01/2010-12/2010 1.5 1.5 COMBINABLE COMMUNICATION ARTS

125165

RELATIONSHIP MARKETING IN A NEW ECONOMY-HARTFORD IN PERSON SESSION-TUESDAY, SEPTEMBER 28 @ NOON (#125165)


01/2010-12/2010 2 0 0 NON-ACADEMIC

125167PSC SPECIALIZED GOLDEN HOUR - TRAD APPLIED BEHAVIORAL ANALYSIS (125167) SELF-PACED

01/2010-12/2010 1 0 0 NON-ACADEMIC

125169 ALTCS ETHICS TRAINING (125169) CLASSROOM01/2010-12/2010 1.5 1.5 COMBINABLE SOCIAL SCIENCE

125177 ECHOSIGN ADMINISTRATOR TRAINING (125177) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE SOCIAL SCIENCE

125188 IHD LEVEL 1 CERTIFICATION (125188) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

125188 IHD LEVEL 1 CERTIFICATION (125188) SELF-PACED01/2010-12/2010 0 0 0 TOO FEW HOURS

125201 ENSURING EFFECTIVE COMMUNICATIONS (125201) CLASSROOM01/2010-12/2010 0 0 0 TOO FEW HOURS

125212PREVENTING INJURY - A PROACTIVE APPROACH TO YOUR SAFETY ACTIVITY__125212 CLASSROOM

01/2010-12/2010 0.5 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


125215CREDENTIALING VENDOR FULL FILE REFRESH (125215) CLASSROOM

01/2010-12/2010 2 0 0 TOO FEW HOURS

125224INJURY TREATMENTS - A PROACTIVE APPROACH TO YOUR SAFETY (125224) CLASSROOM

01/2010-12/2010 0.5 0 0 TOO FEW HOURS

EK-10019 MANAGING PROJECTS (SECOND EDITION) SELF-PACED01/2010-12/2010 1.63 1.63 COMBINABLE


EK-10020 MASTERING COLD CALLS (SECOND EDITION) SELF-PACED01/2010-12/2010 1.25 1.25 COMBINABLE


EK-10022WINDOWS SHAREPOINT SERVICES WEB WORKSPACE SELF-PACED

01/2010-12/2010 3.26 3.26 COMBINABLE


EK-10031 LEADING EFFECTIVE MEETINGS (SECOND EDITION) SELF-PACED01/2010-12/2010 1.63 1.63 COMBINABLE


EK-10034 ACROBAT(R) 7.0: LEVEL 2 (PART 1) SELF-PACED01/2010-12/2010 3.1 3.1 COMBINABLE




EK-10038WINDOWS SHAREPOINT SERVICES ADMINISTRATION SELF-PACED

01/2010-12/2010 4.93 4.93 COMBINABLE


EK-10041NEGOTIATING FOR THE SALES PROFESSIONAL (SECOND EDITION) SELF-PACED

01/2010-12/2010 1.66 1.66 COMBINABLE


EK-1016 WINDOWS XP PROFESSIONAL: LEVEL 1 SELF-PACED01/2010-12/2010 3.48 3.48 COMBINABLE


EK-1019 INTERNET EXPLORER 6.0: INTRODUCTION SELF-PACED01/2010-12/2010 3.46 3.46 COMBINABLE


EK-103WORD 2003: CONTROLLING DOCUMENT INFORMATION SELF-PACED

01/2010-12/2010 2.13 2.13 COMBINABLE


EK-10627 TIME MANAGEMENT (SECOND EDITION) SELF-PACED01/2010-12/2010 1.73 1.73 COMBINABLE




EK-10655 ACROBAT(R) 7.0: LEVEL 2 (PART 2) SELF-PACED01/2010-12/2010 4 4 COMBINABLE


EK-1094RELATIONAL DATABASE DESIGN: A PRACTICAL APPROACH SELF-PACED

01/2010-12/2010 3.5 3.5 COMBINABLE


EK-1253 VISIO 2000 PROFESSIONAL: BASIC SKILLS SELF-PACED01/2010-12/2010 3.5 3.5 COMBINABLE


EK-12846CRYSTAL REPORTS XI: REPORT MANIPULATION IN CRYSTAL REPORTS XI SELF-PACED

01/2010-12/2010 3.25 3.25 COMBINABLE


EK-12847 CRYSTAL REPORTS XI: CREATING REPORTS SELF-PACED01/2010-12/2010 2 2 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-12905CRYSTAL REPORTS XI: ARRANGING AND DISPLAYING REPORT DATA SELF-PACED

01/2010-12/2010 2.25 2.25 COMBINABLE


EK-13266 CRYSTAL REPORTS XI: REPORT ENHANCEMENTS SELF-PACED01/2010-12/2010 1.75 1.75 COMBINABLE


EK-13271 CRYSTAL REPORTS XI: FORMATTING REPORTS SELF-PACED01/2010-12/2010 1.75 1.75 COMBINABLE


EK-13294CRYSTAL REPORTS XI: CHARTING AND DISTRIBUTING DATA SELF-PACED

01/2010-12/2010 1.75 1.75 COMBINABLE


EK-15033CRYSTAL REPORTS XI: DATA ACCESS TECHNIQUES SELF-PACED

01/2010-12/2010 3.25 3.25 COMBINABLE


EK-15053PERSONAL FINANCIAL PLANNING (SECOND EDITION) SELF-PACED

01/2010-12/2010 1.75 1.75 COMBINABLE


EK-15054 LEADING EFFECTIVE TEAMS (SECOND EDITION) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


EK-1561CREATING A STRONG LEADERSHIP TEAM (SECOND EDITION) SELF-PACED

01/2010-12/2010 1.63 1.63 COMBINABLE


EK-16869EVALUATING CHANGE FOR MANAGERS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 4.16 4.16 COMBINABLE


EK-16870EFFECTIVE TIME MANAGEMENT FOR YOU (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 4.93 4.93 COMBINABLE


EK-16875GET THE MOST OUT OF YOUR MEETINGS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.2 1.2 COMBINABLE


EK-1728RELATIONAL DATABASE DESIGN (SECOND EDITION) SELF-PACED

01/2010-12/2010 4.98 4.98 COMBINABLE


EK-1733MICROSOFT(R) OFFICE INFOPATH(TM) 2003: CREATING INFOPATH FORMS SELF-PACED

01/2010-12/2010 8.98 8.98 0.5


EK-17467DYNAMIC BUSINESS PRESENTATIONS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.15 1.15 *COMBINABLE


EK-17468EFFECTIVE BUSINESS WRITING (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.43 1.43 COMBINABLE


EK-17470PERSUASIVE BUSINESS WRITING (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 0.66 0 0 TOO FEW HOURS

EK-17483MOTIVATING YOUR EMPLOYEES (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 5.08 5.08 *COMBINABLE


EK-17484REALISTIC TIME MANAGEMENT GOALS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.53 3.53 COMBINABLE


EK-17485WRITING EFFECTIVE EMAILS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 0.66 0 0 TOO FEW HOURS

EK-17502BUSINESS MEETING SKILLS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.45 2.45 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-1752 VISIO(R) 2003 PROFESSIONAL SELF-PACED01/2010-12/2010 3.23 3.23 COMBINABLE


EK-1798MICROSOFT PROJECT 2003: CREATING AND MODIFYING A PROJECT PLAN SELF-PACED

01/2010-12/2010 3.56 3.56 COMBINABLE


EK-1816OUTLOOK 2003: COMMUNICATING, CUSTOMIZING AND ORGANIZING SELF-PACED

01/2010-12/2010 3.16 3.16 COMBINABLE


EK-1817OUTLOOK 2003: WORKING OFFLINE AND WITH ITEMS SELF-PACED

01/2010-12/2010 2.3 2.3 COMBINABLE


EK-1818 WORD 2003: MAKING INFORMATION ACCESSIBLE SELF-PACED01/2010-12/2010 1.4 1.4 COMBINABLE


EK-1819WORD 2003: MAKING DOCUMENTS MORE READABLE SELF-PACED

01/2010-12/2010 1.2 1.2 COMBINABLE


EK-1820MICROSOFT PROJECT 2003: WORKING WITH AN IMPLEMENTED PROJECT PLAN SELF-PACED

01/2010-12/2010 3.43 3.43 COMBINABLE


EK-1821MICROSOFT(R) OFFICE EXCEL 2003: INTRODUCTION TO VBA SELF-PACED

01/2010-12/2010 8.5 8.5 COMBINABLE


EK-18226 MANAGING CONFLICT (INCLUDES SIMULATION) SELF-PACED01/2010-12/2010 2.66 2.66 *COMBINABLE


EK-18228PLANNING AND CONTROLLING BUDGETS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2 2 *COMBINABLE


EK-18229MAKING WISE INVESTMENT DECISIONS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-18230MANAGING INNOVATION AND CREATIVITY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.18 2.18 *COMBINABLE


EK-18231PREPARING TO NEGOTIATE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.41 2.41 *COMBINABLE


EK-18232LEADING YOUR TEAM TO BUSINESS RESULTS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.86 2.86 *COMBINABLE


EK-18234SUCCEEDING THROUGH TEAMWORK IN BUSINESS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 4 4 *COMBINABLE


EK-18235COMMUNICATING CLEARLY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2 2 *COMBINABLE *COMMUNICATION ARTS

EK-1834 MICROSOFT(R) PUBLISHER 2003: LEVEL 1 SELF-PACED01/2010-12/2010 3.9 3.9 COMBINABLE


EK-1837ACCESS 2003: IMPROVING USABILITY WITH ACCESS MACROS SELF-PACED

01/2010-12/2010 1.33 1.33 COMBINABLE


EK-1838ACCESS 2003: STRUCTURE AND ANALYZE DATA WITH ADVANCED QUERIES SELF-PACED

01/2010-12/2010 1.63 1.63 COMBINABLE


EK-1839ACCESS 2003: IMPROVING THE EFFECTIVENESS OF AN ACCESS DATABASE SELF-PACED

01/2010-12/2010 2.5 2.5 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-1840ACCESS 2003: INTEGRATING ACCESS WITH THE WEB, XML, AND OFFICE APPLICATIONS SELF-PACED

01/2010-12/2010 2.36 2.36 COMBINABLE


EK-1841ACCESS 2003: OPTIMIZING AND SECURING ACCESS DATABASE APPLICATIONS SELF-PACED

01/2010-12/2010 2.36 2.36 COMBINABLE


EK-1843

WINDOWS SHAREPOINT SERVICES: BUILDING COLLABORATIVE SOLUTIONS WITH TEAM WEB SITES SELF-PACED

01/2010-12/2010 10.96 10.96 0.5


EK-1845 MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 3 SELF-PACED01/2010-12/2010 4.51 4.51 COMBINABLE


EK-1850 MICROSOFT(R) OFFICE WORD 2003: LEVEL 3 SELF-PACED01/2010-12/2010 4.76 4.76 COMBINABLE


EK-1851 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 3 SELF-PACED01/2010-12/2010 5.5 5.5 COMBINABLE


EK-1852 EXCEL 2003: COLLABORATING WITH WORKBOOKS SELF-PACED01/2010-12/2010 2.96 2.96 COMBINABLE


EK-1853 EXCEL 2003: MANIPULATING WORKBOOKS SELF-PACED01/2010-12/2010 1.51 1.51 COMBINABLE


EK-1870MICROSOFT OFFICE 2003: TRANSITION FROM OFFICE 2000 SELF-PACED

01/2010-12/2010 3.5 3.5 COMBINABLE


EK-1877 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 3 SELF-PACED01/2010-12/2010 5.5 5.5 COMBINABLE




EK-1905POWERPOINT 2003: WORKING WITH TABLES, CHARTS, AND DIAGRAMS SELF-PACED

01/2010-12/2010 1.9 1.9 COMBINABLE


EK-1906POWERPOINT 2003: CREATING A BASIC PRESENTATION SELF-PACED

01/2010-12/2010 2.23 2.23 COMBINABLE


EK-1907 POWERPOINT 2003: MODIFYING PRESENTATIONS SELF-PACED01/2010-12/2010 3.55 3.55 COMBINABLE


EK-1910EXCEL 2003: WORKING WITH EXISTING WORKBOOKS SELF-PACED

01/2010-12/2010 2.38 2.38 COMBINABLE


EK-1911 EXCEL 2003: WRITING FORMULAS SELF-PACED01/2010-12/2010 1.78 1.78 COMBINABLE


EK-1912 EXCEL 2003: FORMATTING EXCEL SELF-PACED01/2010-12/2010 4.2 4.2 COMBINABLE


EK-1913 POWERPOINT 2003: DELIVERING PRESENTATIONS SELF-PACED01/2010-12/2010 2.38 2.38 COMBINABLE


EK-1914 EXCEL 2003: ANALYZING AND MANAGING DATA SELF-PACED01/2010-12/2010 2.15 2.15 COMBINABLE


EK-1916 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 2 SELF-PACED01/2010-12/2010 4.5 4.5 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-19171MICROSOFT(R) WINDOWS VISTA(TM): NEW FEATURES SELF-PACED

01/2010-12/2010 4 4 COMBINABLE


EK-19172 ACROBAT 8.0: NEW FEATURES SELF-PACED01/2010-12/2010 5.81 5.81 COMBINABLE


EK-1918 ACCESS 2003: WORKING WITH REPORTS SELF-PACED01/2010-12/2010 2.66 2.66 COMBINABLE


EK-19210DEVELOPING AND LEADING AN EFFECTIVE TEAM (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.65 1.65 *COMBINABLE


EK-19211COMMUNICATING ACROSS CULTURES (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.73 1.73 *COMBINABLE *COMMUNICATION ARTS

EK-19212NEGOTIATING SKILLS IN ACTION (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.31 2.31 *COMBINABLE


EK-19213FINANCIAL PERFORMANCE ESSENTIALS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3 3 *COMBINABLE


EK-19214BUILDING DYNAMIC BUSINESS TEAMS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 5 5 *COMBINABLE


EK-19215PRESENTING YOUR IDEAS EFFECTIVELY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2 2 *COMBINABLE


EK-19216MEASURING TEAM PERFORMANCE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 5 5 *COMBINABLE


EK-19217SOLVING PROBLEMS LOGICALLY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2 2 *COMBINABLE


EK-19218EFFECTIVE MANAGEMENT: COMMUNICATING SUCCESSFULLY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3 3 *COMBINABLE *COMMUNICATION ARTS

EK-19219EFFECTIVE MANAGEMENT: CREATING SUCCESSFUL SOLUTIONS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3 3 *COMBINABLE


EK-19220 MAKING TEAM DECISIONS (INCLUDES SIMULATION) SELF-PACED01/2010-12/2010 6 6 *COMBINABLE


EK-19221EFFECTIVE MANAGEMENT: DEVELOPING AS A MANAGER (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-19222MAKING GROUP DECISIONS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3 3 *COMBINABLE


EK-19223DEFINING THE ISSUE OF A PROBLEM (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2 2 *COMBINABLE


EK-19224INVESTIGATING THE PROBLEM (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3 3 *COMBINABLE


EK-19225SELECTING THE SOLUTION FOR A PROBLEM (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3 3 *COMBINABLE


EK-19226 ACCEPTING A DECISION (INCLUDES SIMULATION) SELF-PACED01/2010-12/2010 2 2 *COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-19227EFFECTIVE MANAGEMENT: CULTIVATING GREAT TEAMS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 4 4 *COMBINABLE


EK-19228EFFECTIVE MANAGEMENT: EMPOWERING YOUR WORKGROUP (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3 3 *COMBINABLE


EK-19229CHANGE MANAGEMENT FOR EMPLOYEES (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.71 3.71 *COMBINABLE


EK-1923 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 1 SELF-PACED01/2010-12/2010 5.76 5.76 *COMBINABLE


EK-19230GETTING THE MOST OUT OF YOUR DAY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3 3 *COMBINABLE


EK-19231FINDING RESOLUTION THROUGH NEGOTIATION (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2 2 *COMBINABLE


EK-19232WORKING WITH DIFFICULT PEOPLE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3 3 *COMBINABLE


EK-19233CREATING AND MAINTAINING LIFE BALANCE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 4 4 *COMBINABLE


EK-19234SELECTING YOUR NEGOTIATION STRATEGY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 6 6 *COMBINABLE


EK-19235SCOPING YOUR INTERNET PROJECT (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 4 4 *COMBINABLE


EK-19241PREPARING TO INTERVIEW JOB CANDIDATES (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.36 1.36 *COMBINABLE


EK-1925 OUTLOOK 2003: OPTIMIZING OUTLOOK SELF-PACED01/2010-12/2010 1.4 1.4 COMBINABLE


EK-1926 OUTLOOK 2003: WORKING WITH MESSAGES SELF-PACED01/2010-12/2010 2.3 2.3 COMBINABLE


EK-1930MICROSOFT(R) OFFICE POWERPOINT 2003: LEVEL 2 SELF-PACED

01/2010-12/2010 5.3 5.3 COMBINABLE


EK-19307CUSTOMER SERVICE VIA PHONE AND EMAIL (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.88 3.88 COMBINABLE


EK-1933 WORD 2003: WORKING WITH TABLES AND DATA SELF-PACED01/2010-12/2010 1.83 1.83 COMBINABLE


EK-1934 WORD 2003: CREATING DOCUMENT TEMPLATES SELF-PACED01/2010-12/2010 2.58 2.58 COMBINABLE


EK-1943 ACCESS 2003: MAINTAINING EXISTING DATABASES SELF-PACED01/2010-12/2010 2.11 2.11 COMBINABLE


EK-1944 ACCESS 2003: DESIGNING A DATABASE SELF-PACED01/2010-12/2010 1.93 1.93 COMBINABLE


EK-1945 ACCESS 2003: CREATING QUERIES SELF-PACED01/2010-12/2010 1.81 1.81 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-19451 ACROBAT 8.0: LEVEL 1 SELF-PACED01/2010-12/2010 6.53 6.53 COMBINABLE


EK-1946 ACCESS 2003: WORKING WITH FORMS SELF-PACED01/2010-12/2010 1.28 1.28 COMBINABLE


EK-19471 ACROBAT(R) 8.0: LEVEL 2 SELF-PACED01/2010-12/2010 6.78 6.78 COMBINABLE


EK-19474MICROSOFT(R) OFFICE WORD 2007: NEW FEATURES SELF-PACED

01/2010-12/2010 3.5 3.5 COMBINABLE


EK-19475MICROSOFT(R) OFFICE EXCEL(R) 2007: NEW FEATURES SELF-PACED

01/2010-12/2010 4 4 COMBINABLE


EK-19476MICROSOFT(R) OFFICE POWERPOINT(R) 2007: NEW FEATURES SELF-PACED

01/2010-12/2010 3.75 3.75 COMBINABLE


EK-19477MICROSOFT(R) OFFICE ACCESS(TM) 2007: NEW FEATURES SELF-PACED

01/2010-12/2010 3.25 3.25 COMBINABLE


EK-1949 WORD 2003: FORMATTING DOCUMENTS SELF-PACED01/2010-12/2010 2.53 2.53 COMBINABLE


EK-1950 WORD 2003: CREATING BASIC DOCUMENTS SELF-PACED01/2010-12/2010 1.86 1.86 COMBINABLE


EK-19503 MICROSOFT(R) WINDOWS VISTA(TM): LEVEL 1 SELF-PACED01/2010-12/2010 4 4 COMBINABLE


EK-1951 WORD 2003: GRAPHIC ELEMENTS IN DOCUMENTS SELF-PACED01/2010-12/2010 1.83 1.83 COMBINABLE


EK-19510 MICROSOFT(R) WINDOWS VISTA(TM): LEVEL 2 SELF-PACED01/2010-12/2010 4 4 COMBINABLE


EK-19517 COACHING ESSENTIALS (INCLUDES SIMULATION) SELF-PACED01/2010-12/2010 3.5 3.5 COMBINABLE


EK-19518EMOTIONAL INTELLIGENCE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.13 3.13 *COMBINABLE


EK-19521CONDUCTING INTERVIEWS FOR SUCCESSFUL RESULTS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.56 1.56 *COMBINABLE


EK-1960 OUTLOOK 2003: MANAGING YOUR SCHEDULE SELF-PACED01/2010-12/2010 1.93 1.93 COMBINABLE


EK-19603

SECURITY AWARENESS (SECOND EDITION) (PART 1): PROTECTING INFORMATION AND COUNTERACTING SOCIAL ENGINEERING SELF-PACED

01/2010-12/2010 1.1 1.1 COMBINABLE


EK-19604SECURITY AWARENESS (SECOND EDITION) (PART 2): MAINTAINING COMPUTER AND FILE SECURITY SELF-PACED

01/2010-12/2010 1.18 1.18 COMBINABLE


EK-19605

SECURITY AWARENESS (SECOND EDITION) (PART 3): PROMOTING EMAIL SECURITY AND PROPER RESPONSES TO SECURITY INCIDENTS SELF-PACED

01/2010-12/2010 0.91 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


EK-1961 OUTLOOK 2003: ORGANIZING YOUR WORK SELF-PACED01/2010-12/2010 2.4 2.4 COMBINABLE


EK-19614ASSESSING CHANGE FOR MANAGERS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.21 2.21 *COMBINABLE


EK-19616IMPLEMENTING CHANGE FOR MANAGERS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.55 3.55 *COMBINABLE


EK-1968CONDUCTING PERFORMANCE REVIEWS (SECOND EDITION) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


EK-19687APPLYING LEADERSHIP BASICS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.18 2.18 COMBINABLE


EK-19688BASICS OF EFFECTIVE COMMUNICATION (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.73 2.73 COMBINABLE COMMUNICATION ARTS

EK-19689RECOGNIZING AND AVOIDING BURNOUT (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.23 2.23 COMBINABLE


EK-19690CONFLICT INTERVENTION (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.11 2.11 COMBINABLE


EK-19694BASICS OF EFFECTIVE SELLING (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.18 2.18 COMBINABLE


EK-19695

FINANCIAL BASICS FOR NON-FINANCIAL MANAGERS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.41 1.41 *COMBINABLE


EK-19696BUILDING STRONG CUSTOMER RELATIONSHIPS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.16 2.16 COMBINABLE










EK-19827 MICROSOFT(R) OFFICE PROJECT 2007: LEVEL 1 SELF-PACED01/2010-12/2010 5.43 5.43 COMBINABLE


EK-19828 MICROSOFT(R) OFFICE PROJECT 2007: LEVEL 2 SELF-PACED01/2010-12/2010 5.58 5.58 COMBINABLE






EK-1988MICROSOFT(R) OFFICE POWERPOINT 2003: LEVEL 1 SELF-PACED

01/2010-12/2010 4.8 4.8 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-20009MICROSOFT(R) OFFICE POWERPOINT(R) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED

01/2010-12/2010 8.5 8.5 0.5


EK-20010MICROSOFT(R) OFFICE EXCEL(R) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED

01/2010-12/2010 6.5 6.5 COMBINABLE


EK-20011MICROSOFT(R) OFFICE OUTLOOK(R) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED

01/2010-12/2010 8.5 8.5 0.5


EK-20012MICROSOFT(R) OFFICE WORD(R) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED

01/2010-12/2010 8.75 8.75 0.5


EK-20311MANAGING PROJECT TEAMS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.46 3.46 *COMBINABLE


EK-20320DELEGATING (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.95 1.95 *COMBINABLE


EK-20325 INTERNET EXPLORER 7: INTRODUCTION SELF-PACED01/2010-12/2010 6.81 6.81 COMBINABLE


EK-20326GRAMMAR ESSENTIALS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 5 5 COMBINABLE


EK-20327RECOGNIZING EMPLOYEE PERFORMANCE (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.1 2.1 COMBINABLE


EK-20328MANAGING PROJECTS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.95 1.95 COMBINABLE


EK-20523MICROSOFT(R) OFFICE ACCESS(TM) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED

01/2010-12/2010 7.5 7.5 COMBINABLE



01/2010-12/2010 6 6 COMBINABLE


EK-20592CREATING EFFECTIVE PRESENTATIONS USING MICROSOFT(R) OFFICE POWERPOINT(R) 2003 SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


EK-20593BUILDING BETTER MICROSOFT(R) OFFICE WORD 2003 DOCUMENTS IN LESS TIME SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


EK-20595TIME AND TASK MANAGEMENT USING MICROSOFT(R) OFFICE OUTLOOK(R) 2003 SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


EK-20596SUMMARIZING MICROSOFT(R) OFFICE EXCEL(R) 2003 DATA TO MAKE BETTER BUSINESS DECISIONS SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


EK-20597SETTING UP PROJECTS FOR SUCCESS USING MICROSOFT(R) OFFICE PROJECT 2003 SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


EK-20600

BEYOND THE SPREADSHEET: MANAGING FINANCIAL INFORMATION USING MICROSOFT(R) OFFICE ACCESS 2003 SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


EK-20682WHAT'S NEW IN MICROSOFT(R) OFFICE INFOPATH(R) 2007 SELF-PACED

01/2010-12/2010 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-21 CRYSTAL REPORTS 10: LEVEL 1 SELF-PACED01/2010-12/2010 8.3 8.3 0.5



01/2010-12/2010 6.25 6.25 COMBINABLE



01/2010-12/2010 8.25 8.25 0.5



01/2010-12/2010 9 9 0.5


EK-21263MICROSOFT(R) OFFICE POWERPOINT(R) 2007: LEVEL 2 (SECOND EDITION) SELF-PACED

01/2010-12/2010 8.25 8.25 0.5



01/2010-12/2010 6.75 6.75 COMBINABLE



01/2010-12/2010 8.75 8.75 0.5



01/2010-12/2010 8.25 8.25 0.5


EK-21296BE AN EFFECTIVE FACILITATOR (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.6 3.6 COMBINABLE


EK-21297MICROSOFT(R) OFFICE VISIO(R) PROFESSIONAL 2007: LEVEL 1 SELF-PACED

01/2010-12/2010 4.23 4.23 COMBINABLE


EK-21298MICROSOFT(R) OFFICE VISIO(R) PROFESSIONAL 2007: LEVEL 2 SELF-PACED

01/2010-12/2010 4.5 4.5 COMBINABLE


EK-21301PROJECT MANAGEMENT SKILLS FOR NON-PROJECT MANAGERS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.68 2.68 COMBINABLE


EK-21433WHAT GOOD MANAGERS DO: THE FIRST 100 DAYS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.5 2.5 COMBINABLE


EK-21435MICROSOFT(R) WINDOWS(R) SHAREPOINT(R) SERVICES 3.0: LEVEL 1 SELF-PACED

01/2010-12/2010 7.86 7.86 0.5


EK-21436WRITING FOR A GLOBAL AUDIENCE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.4 1.4 COMBINABLE



01/2010-12/2010 5.5 5.5 COMBINABLE


EK-21849TEAM COLLABORATION USING MICROSOFT WINDOWS SHAREPOINT SERVICES (4001) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


EK-21907WHAT'S NEW IN MICROSOFT(R) OFFICE ONENOTE(R) 2007 (4625) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


EK-21908WHAT'S NEW IN MICROSOFT(R) OFFICE OUTLOOK(R) 2007 (4626) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


EK-21909WHAT'S NEW IN MICROSOFT(R) OFFICE VISIO(R) 2007 (4629B) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-21989GETTING THE RESULTS WITHOUT THE AUTHORITY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 4.81 4.81 COMBINABLE


EK-21990MANAGING ORGANIZATIONAL GOALS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.61 3.61 *COMBINABLE


EK-21991USING DATA TO COMMUNICATE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.98 3.98 *COMBINABLE


EK-22021MICROSOFT(R) OFFICE INFOPATH(R) 2007: CREATING INFOPATH FORMS SELF-PACED

01/2010-12/2010 6.9 6.9 COMBINABLE


EK-22026MICROSOFT(R) OFFICE PROJECT 2007: PROFESSIONAL SELF-PACED

01/2010-12/2010 5.63 5.63 COMBINABLE


EK-22028MICROSOFT(R) OFFICE PROJECT 2007: WEB ACCESS SELF-PACED

01/2010-12/2010 7.03 7.03 COMBINABLE


EK-22034

PRESENTING SUCCESSFUL TRAINING FOR NON-TRAINING PROFESSIONALS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.21 2.21 COMBINABLE


EK-22035

DEVELOPING SUCCESSFUL TRAINING FOR NON-TRAINING PROFESSIONALS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 3.28 3.28 COMBINABLE



01/2010-12/2010 5.25 5.25 COMBINABLE


EK-22279MICROSOFT(R) OFFICE OUTLOOK(R) 2007: NEW FEATURES SELF-PACED

01/2010-12/2010 6.16 6.16 COMBINABLE


EK-22285 CRYSTAL REPORTS(R) 2008: LEVEL 2 SELF-PACED01/2010-12/2010 7.88 0.5 0.5


EK-22289 CRYSTAL REPORTS(R) 2008: LEVEL 1 SELF-PACED01/2010-12/2010 8.13 0.5 0.5


EK-22292MICROSOFT(R) OFFICE SHAREPOINT(R) DESIGNER 2007: LEVEL 1 SELF-PACED

01/2010-12/2010 7.98 0.5 0.5


EK-2241 MANAGING PERSONAL STRESS (SECOND EDITION) SELF-PACED01/2010-12/2010 1.25 1.25 COMBINABLE


EK-2242INTERCULTURAL BUSINESS ETIQUETTE (SECOND EDITION) SELF-PACED

01/2010-12/2010 1.63 1.63 COMBINABLE


EK-2246RECOGNIZING AND MANAGING ANGER (SECOND EDITION) SELF-PACED

01/2010-12/2010 3.46 3.46 COMBINABLE


EK-2247 ACROBAT 7.0: NEW FEATURES SELF-PACED01/2010-12/2010 1.53 1.53 COMBINABLE


EK-2248MANAGING COMPANY CHANGE (SECOND EDITION) (EK-2248) SELF-PACED

01/2010-12/2010 1.63 1.63 COMBINABLE


EK-22485 MICROSOFT(R) OFFICE ONENOTE(R) 2007 SELF-PACED01/2010-12/2010 5.11 5.11 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-22486MICROSOFT(R) WINDOWS(R) SHAREPOINT(R) SERVICES 3.0: LEVEL 2 SELF-PACED

01/2010-12/2010 9.61 9.61 0.5


EK-22503 MICROSOFT(R) OFFICE 2007: NEW FEATURES SELF-PACED01/2010-12/2010 6.65 6.65 COMBINABLE


EK-22552MANAGING INFORMATION EFFECTIVELY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.91 2.91 COMBINABLE


EK-22889BLENDED BLUEPRINTS: WORKSHOP EDITION FACILITATOR TRAINING SELF-PACED

01/2010-12/2010 0.03 0 0 TOO FEW HOURS

EK-22891FACILITATION SKILLS FOR BLENDED BLUEPRINTS: CORPORATE INITIATIVE EDITION SESSIONS SELF-PACED

01/2010-12/2010 0.83 0 0 TOO FEW HOURS

EK-23081MICROSOFT(R) OFFICE SHAREPOINT(R) SERVER 2007: INTRODUCTION SELF-PACED

01/2010-12/2010 6.23 6.23 COMBINABLE


EK-23119MICROSOFT(R) SHAREPOINT(R) DESIGNER 2007: LEVEL 2 SELF-PACED

01/2010-12/2010 3.23 3.23 COMBINABLE


EK-23251 ADOBE(R) ACROBAT(R) 9.0 PRO: LEVEL 1 SELF-PACED01/2010-12/2010 5.58 5.58 COMBINABLE


EK-23252 ADOBE(R) ACROBAT(R) 9.0 PRO: LEVEL 2 SELF-PACED01/2010-12/2010 4.75 4.75 COMBINABLE


EK-23255HIRING OUTSTANDING TEAMS: ATTRACTING THE RIGHT CANDIDATES (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-23256HIRING OUTSTANDING TEAMS: INTEGRATING NEW TEAM MEMBERS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-23719

HIRING OUTSTANDING TEAMS: BEHAVIORAL INTERVIEWS AND OTHER TECHNIQUES (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-24 CRYSTAL REPORTS 10: LEVEL 2 SELF-PACED01/2010-12/2010 6.96 6.96 COMBINABLE


EK-24067FORECASTING AND TREND ANALYSIS USING MICROSOFT(R) OFFICE EXCEL(R) 2003 SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


EK-24819USING ADOBE(R) ACROBAT(R) CONNECT(TM) PROFESSIONAL 7 SELF-PACED

01/2010-12/2010 5.18 5.18 COMBINABLE


EK-24820EXCELLENCE IN TECHNICAL CUSTOMER SERVICE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2 2 COMBINABLE


EK-24822

GETTING THE RESULTS WITHOUT THE AUTHORITY: COMPLETING THE PROJECT (INCLUDES SIMULATION) SELF-PACED


EK-24823EFFECTIVE LISTENING SKILLS (INCLUDES SIMULATION) SELF-PACED


EK-24824DEVELOPING YOURSELF AS A LEADER (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2.13 2.13 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-24825 MICROSOFT(R) OFFICE EXCEL 2007: VBA SELF-PACED01/2010-12/2010 5.11 5.11 COMBINABLE


EK-25 MICROSOFT PROJECT 2003: PROFESSIONAL SELF-PACED01/2010-12/2010 4.9 4.9 COMBINABLE


EK-25520GETTING THE RESULTS WITHOUT THE AUTHORITY: CREATING A STRATEGY (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 2 2 *COMBINABLE


EK-25530 CAREER SKILLS (INCLUDES SIMULATION) SELF-PACED01/2010-12/2010 1 1 COMBINABLE


EK-25531MARKETING ESSENTIALS: ANALYZING YOUR MARKET (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


EK-25551ADVANCED BUSINESS WRITING: PART 1 (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.75 1.75 COMBINABLE


EK-25555 RELATIONAL DATABASE DESIGN (THIRD EDITION) SELF-PACED01/2010-12/2010 3.75 3.75 COMBINABLE


EK-25594 ADOBE(R) ACROBAT(R) 9.0: PRO EXTENDED SELF-PACED01/2010-12/2010 2.13 2.13 COMBINABLE


EK-25602MICROSOFT(R) OFFICE POWERPOINT(R) 2008: LEVEL 2 (MACINTOSH) SELF-PACED

01/2010-12/2010 6.75 6.75 COMBINABLE


EK-26 MICROSOFT PROJECT 2003: WEB ACCESS SELF-PACED01/2010-12/2010 5.36 5.36 COMBINABLE


EK-26063MICROSOFT(R) WINDOWS(R) SHAREPOINT(R) SERVICES 3.0: LEVEL 2 (SECOND EDITION) SELF-PACED

01/2010-12/2010 11 11 0.5


EK-26136MENTORING: IDENTIFYING YOUR GOALS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


EK-26171CREATE LEGAL FORMS USING MICROSOFT(R) OFFICE WORD 2007 SELF-PACED

01/2010-12/2010 2.6 2.6 COMBINABLE


EK-26182GLOBAL MARKETING: ANALYZING YOUR AUDIENCE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


EK-26287MENTORING: DEVELOPING RELATIONSHIPS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-26439MENTORING: CLOSING THE MENTORING RELATIONSHIP (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 0.45 0 0 TOO FEW HOURS

EK-26441GLOBAL MARKETING: POSITIONING YOUR PRODUCT (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 0.8 0 0 TOO FEW HOURS

EK-26482

MANAGING MULTIGENERATIONAL TEAMS: DEALING WITH INTERGENERATIONAL PROBLEMS IN THE WORKPLACE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.2 1.2 *COMBINABLE


EK-26486 DECISION MAKING SKILLS (INCLUDES SIMULATION) SELF-PACED01/2010-12/2010 0.36 0 0 TOO FEW HOURS


YearCourse Length

Applicable Hours

Credits Recommended


EK-26487CRITICAL THINKING SKILLS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


EK-26488

POSITIVE WORK ENVIRONMENT: OVERCOMING NEGATIVITY IN THE WORKPLACE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 0.53 0 0 TOO FEW HOURS

EK-26685 MICROSOFT(R) OFFICE EXCEL 2007: LEVEL 4 SELF-PACED01/2010-12/2010 6 6 COMBINABLE


EK-26756

POSITIVE WORK ENVIRONMENT: CREATING A POSITIVE WORK ENVIRONMENT (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 0.65 0 0 TOO FEW HOURS

EK-26760

MANAGING MULTIGENERATIONAL TEAMS: LEVERAGING THE CAPABILITIES OF INTERGENERATIONAL TEAMS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 0.86 0 0 TOO FEW HOURS

EK-26969 INTERNET EXPLORER 8: INTRODUCTION SELF-PACED01/2010-12/2010 6.25 6.25 COMBINABLE


EK-27151WINDOWS(R) 7: TRANSITION FROM WINDOWS(R) XP (FIRST LOOK) SELF-PACED

01/2010-12/2010 3.5 3.5 COMBINABLE


EK-27155WOMEN IN LEADERSHIP: LEADING PEOPLE IN AN ORGANIZATION (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-27958 PERFORMING MAIL MERGE WITH WORD SELF-PACED01/2010-12/2010 0.33 0 0 TOO FEW HOURS

EK-28 WINDOWS SHAREPOINT SERVICES INSTALLATION SELF-PACED01/2010-12/2010 1 1 COMBINABLE


EK-28634 MICROSOFT WINDOWS 7: LEVEL 1 (FIRST LOOK) SELF-PACED01/2010-12/2010 5.61 5.61 COMBINABLE


EK-28642LEADING VIRTUAL TEAMS 1: PUTTING TOGETHER A VTEAM (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.75 1.75 COMBINABLE


EK-28643LEADING VIRTUAL TEAMS 2: CREATING A VTEAM WORK ENVIRONMENT (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 COMBINABLE


EK-28646LEADING VIRTUAL TEAMS 3: SUSTAINING A VTEAM (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.75 1.75 COMBINABLE


EK-28792LEADERSHIP SKILLS: POSITION YOURSELF TO LEAD (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.5 1.5 *COMBINABLE


EK-28794LEADERSHIP SKILLS: BUILD A WINNING TEAM (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.5 1.5 *COMBINABLE


EK-28795LEADERSHIP SKILLS: LEAD WITH CONFIDENCE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.5 1.5 *COMBINABLE


EK-28797 COLLABORATION SKILLS (INCLUDES SIMULATION) SELF-PACED01/2010-12/2010 2.25 1.5 *COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-28855PUBLISHING INFORMATION USING WORD AND EXCEL SELF-PACED

01/2010-12/2010 0.33 0 0 TOO FEW HOURS

EK-29188MANAGING THE GENERATION MIX (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.25 1.25 *COMBINABLE


EK-29194

WOMEN IN LEADERSHIP: OVERCOMING COMMON LEADERSHIP CHALLENGES (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.25 1.25 COMBINABLE


EK-29456MICROSOFT(R) WINDOWS(R) 7: LEVEL 2 (FIRST LOOK) SELF-PACED

01/2010-12/2010 6.5 6.5

EK-29486HARNESSING INNOVATION WITHIN TEAMS 1: BEING AN INNOVATOR (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.25 1.25 *COMBINABLE


EK-29487HARNESSING INNOVATION WITHIN TEAMS 2: GENERATING IDEAS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-29488

HARNESSING INNOVATION WITHIN TEAMS 3: PUTTING IDEAS INTO PRACTICE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-29489HARNESSING INNOVATION WITHIN TEAMS 4: MANAGING INNOVATION (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.25 1.25 *COMBINABLE


EK-29567

KNOWLEDGE MANAGEMENT: BASICS OF KNOWLEDGE MANAGEMENT (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.25 1.25 *COMBINABLE


EK-29568

KNOWLEDGE MANAGEMENT: KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.25 1.25 *COMBINABLE


EK-29569

KNOWLEDGE MANAGEMENT: IMPLEMENTING KNOWLEDGE MANAGEMENT (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.25 1.25 *COMBINABLE


EK-29570TEAM SPONSORSHIP: SPONSORING STANDING AND AD HOC TEAMS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.5 1.5 *COMBINABLE


EK-29572

WOMEN IN LEADERSHIP: GAINING LEADERSHIP EXCELLENCE THROUGH EFFECTIVE COMMUNICATION (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.5 1.5 *COMBINABLE


EK-29582 GREEN FUNDAMENTALS SELF-PACED01/2010-12/2010 1.75 1.75 *COMBINABLE


EK-29795TEAM SPONSORSHIP: SPONSORING A NATURAL TEAM (INCLUDES SIMULATION) SELF-PACED

01/2009-12/2009 1.25 1.25 *COMBINABLE


EK-29805COACHING IN THE WORKPLACE: ESTABLISHING A COACHING RELATIONSHIP (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-29806COACHING IN THE WORKPLACE: COACHING FOR PERFORMANCE (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.5 1.5 *COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended


EK-29811PUBLIC PRESENTATIONS 1: DECIDING TO SPEAK (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-29815HIRING TOP PERFORMERS: INITIATING THE HIRING PROCESS (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1 1 *COMBINABLE


EK-29909 MICROSOFT(R) WINDOWS(R) 7: LEVEL 1 SELF-PACED01/2010-12/2010 5.61 5.61 COMBINABLE


EK-30013PUBLIC PRESENTATIONS: PREPARING YOUR SPEECH (INCLUDES SIMULATION) SELF-PACED


EK-30014GRAMMAR ESSENTIALS: IDENTIFYING NOUNS, PRONOUNS, VERBS, ADJECTIVES, AND ADVERBS SELF-PACED

01/2010-12/2010 0.2 0 0 TOO FEW HOURS

EK-30015

GRAMMAR ESSENTIALS: IDENTIFYING PREPOSITIONS, CONJUNCTIONS, INTERJECTIONS, AND GRAMMAR RULES SELF-PACED

01/2010-12/2010 0.3 0 0 TOO FEW HOURS

EK-30016

GRAMMAR ESSENTIALS: IDENTIFYING CORRECT PUNCTUATION, SENTENCE FRAGMENTS, RUN-ONS, AND COMMA SPLICES SELF-PACED

01/2010-12/2010 0.3 0 0 TOO FEW HOURS

EK-30017GRAMMAR ESSENTIALS: IMPROVING WORD CHOICES AND BUILDING EFFECTIVE SENTENCES SELF-PACED

01/2010-12/2010 0.3 0 0 TOO FEW HOURS

EK-30018GRAMMAR ESSENTIALS: EDITING EFFECTIVELY AND AVOIDING HYPERCORRECTIONS SELF-PACED

01/2010-12/2010 0.3 0 0 TOO FEW HOURS

EK-30019HR SKILLS: MASTERING KEY RETENTION STRATEGIES (INCLUDES SIMULATION) SELF-PACED

01/2010-12/2010 1.41 1.41 *COMBINABLE


EK-30020HIRING TOP PERFORMERS: HANDLING INTERVIEWS (INCLUDES SIMULATION) SELF-PACED

01/2009-12/2009 1 1 COMBINABLE


EK-306 FUNDAMENTALS OF CUSTOMER SERVICE SELF-PACED01/2010-12/2010 2.6 2.6 COMBINABLE


EK-307 FUNDAMENTALS OF COMMUNICATION SELF-PACED01/2010-12/2010 2.5 2.5 COMBINABLE


EK-430WINDOWS XP PROFESSIONAL: INTRODUCTION (FOR USE WITH SCREEN READERS) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE


EK-536MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 3 (FOR USE WITH SCREEN READERS) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE



01/2010-12/2010 3 3 COMBINABLE



01/2010-12/2010 3 3 COMBINABLE


EK-539MICROSOFT(R) OFFICE WORD 2003: LEVEL 1 (FOR USE WITH SCREEN READERS) SELF-PACED

01/2010-12/2010 3 3 COMBINABLE



01/2010-12/2010 3 3 COMBINABLE



YearCourse Length

Applicable Hours

Credits Recommended



01/2010-12/2010 3 3 COMBINABLE


EK-542MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 3 (FOR USE WITH SCREEN READERS) SELF-PACED

01/2010-12/2010 3.2 3.2 COMBINABLE



01/2010-12/2010 3.2 3.2 COMBINABLE



01/2010-12/2010 2.85 2.85 COMBINABLE


EK-545

MICROSOFT(R) OFFICE EXCEL 2003: INTRODUCTION TO VBA (FOR USE WITH SCREEN READERS) SELF-PACED

01/2010-12/2010 6.68 6.68 COMBINABLE


EK-547MICROSOFT(R) OFFICE POWERPOINT(R) 2003: LEVEL 1 (FOR USE WITH SCREEN READERS) SELF-PACED

01/2010-12/2010 2.8 2.8 COMBINABLE



01/2010-12/2010 3.1 3.1 COMBINABLE


EK-553MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 1 (FOR USE WITH SCREEN READERS) SELF-PACED

01/2010-12/2010 2.9 2.9 COMBINABLE



01/2010-12/2010 3 3 COMBINABLE



01/2010-12/2010 3 3 COMBINABLE


EK-556MICROSOFT(R) OFFICE POWERPOINT 2003: LEVEL 2 (FOR USE WITH SCREEN READERS) SELF-PACED

01/2010-12/2010 3.2 3.2 COMBINABLE


EK-711 WINDOWS XP PROFESSIONAL LEVEL 2 SELF-PACED01/2010-12/2010 1.75 1.75 COMBINABLE


EK-8385SOLVING PROBLEMS AS A TEAM (SECOND EDITION) SELF-PACED

01/2010-12/2010 1.6 1.6 COMBINABLE


EK-8386INTERVIEWING JOB CANDIDATES (SECOND EDITION) SELF-PACED

01/2010-12/2010 2.5 2.5 COMBINABLE


EK-894 BUSINESS STATISTICS IN EXCEL 97 SELF-PACED01/2010-12/2010 3.45 1.75 COMBINABLE


EK-951 VISIO 2002 PROFESSIONAL: LEVEL 2 SELF-PACED01/2010-12/2010 3.5 1.75 COMBINABLE


EK-952 VISIO 2002 PROFESSIONAL: LEVEL 1 SELF-PACED01/2010-12/2010 3.5 1.75 COMBINABLE


EK-9596 MANAGING A VIRTUAL OFFICE (SECOND EDITION) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


EK-966 WINDOWS XP PROFESSIONAL: AN INTRODUCTION SELF-PACED01/2009-12/2009 3.1 1.75 COMBINABLE


EK-9896 TELEPHONE SALES SKILLS (SECOND EDITION) SELF-PACED01/2010-12/2010 1.75 0 0 NON-ACADEMIC


YearCourse Length

Applicable Hours

Credits Recommended


EK-9898 BALANCING WORK AND FAMILY (SECOND EDITION) SELF-PACED01/2010-12/2010 1.5 1.5 COMBINABLE


EK-9905 PRESENTATION SKILLS (SECOND EDITION) SELF-PACED01/2010-12/2010 2 2 COMBINABLE COMMUNICATION ARTS

EK-9906QUALIFYING SALES PROSPECTS (SECOND EDITION) SELF-PACED

01/2010-12/2010 1.5 1.5 COMBINABLE


Aetna Inc. University of Phoenix - Prior Learning Assessment ...

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